75 Counseling Services jobs in the Philippines

Clinical Services Manager

₱1200000 - ₱2400000 Y Worldwide Healthstaff Solutions

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Job Description

The Manager, Clinical Services will be responsible for the day-to-day leadership of the direct reports, including members of the Clinical Services team. The manager will support the core values of the company while ensuring they are supporting quality and efficiency through our Clinical Services offering. The Manager participates in driving decisions regarding best practices, plans, procedures, team growth and development. This is an exempt position.

Job Responsibilities:

 Participates in hiring, evaluating, developing, and coaching employees in

conjunction with human resources as applicable.

Participates in annual evaluations/reviews of direct report employees.

egular one to one meeting cadence with direct report employees to ensure

professional growth and development plans are determined and set steps for

progression.

anage interview and clinical queues to promote prompt turnaround time (TAT)

esponsible for day-to-day operations of all clinical services processes and

activities as assigned.

anage daily challenges of team members.

ollaboration with Clinical, Credentialing and Quality team members to maintain continual Joint Commission readiness.

rend clinical issues that yield opportunity for education/training and facilitate subsequent training development.

ollaborate with recruiters and client care managers to resolve clinical or competency requirements.

rive effective and efficient process improvements.

ollaborate with IT department to drive quality and efficiency.

bility to present to clients and drive conversations with senior client leadership.

reate education and training for team members inside and outside of the

clinical services team.

oordinates and facilitates educational opportunities for internal and external clinical team members.

oordinate and managing in conjunction with Learning and Development team the orientation schedule for new hires that is consistent, effective and eliminates redundancy.

Job Qualifications:

N degree from accredited school of nursing

ctive PRC License, USRN

even years of acute clinical care setting experience

hree years of progressive leadership experience

horough understanding of policy and procedure interpretation, writing and

teaching

nderstanding of process improvement

ust be self-directed in improving and acquiring the abilities and skills

necessary to enhance job performance

uperior organizational skills

bility to stay on task with minimal direction

bility to meet tight deadlines and handle multiple distractions

bility to handle large workload, while maintaining high level of quality work

xcellent leadership and communication skills

trong analytical skills and exceptional attention to detail

trong computer skills. Proficient utilizing Microsoft Outlook and Office

programs

bility to track/trend data utilizing Excel

bility to navigate custom designed platforms and databases

onfident with internet research capabilities and skills

bility to research and critically think to find solutions for issues

trong team player

onfident in decision making and able to make decisions at times with limited information

bility to work with others inside and outside the team.

ersonable, friendly, and upbeat personality.

Preferences:

xperience handling people

nowledge of US healthcare system, travel industry and hospital standards is an advantage

ne year of healthcare travel industry experience

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Clinical Services Manager

Taguig, National Capital Region ₱104000 - ₱130878 Y AGS health

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Job Description

Job Title: Clinical Services Manager

Location: McKinley, Taguig

Work set-up: Onsite

Company Overview:

AGS Health is more than a revenue cycle management company - we're a strategic partner for growth. With expert services complemented by AI-enabled technologies and high-touch support, AGS Health is the premier revenue cycle partner for leading health systems, physician groups, and academic medical centers in the U.S. With expert insight into modern revenue cycle practices, the company pairs cutting-edge technology with college-educated, trained RCM experts to help clients optimize workflow, maintain compliance, prevent revenue leakage, and achieve a high-performance revenue cycle. AGS health employs more than 14,000 team members globally and partners with more than 150 clients across a variety of care settings, specialties, and billing systems.

For more details, please visit

You can also visit us at

SCOPE OF WORK:

· The position will report directly to the Vice President of Coding and Clinical Service Line. This is an Individual Contributor role focusing on independent work and expertise within a specific area, rather than managing a team or having managerial responsibilities. The individual will be responsible for delivering improved performance/results through key stakeholder engagement and problem-solving skills.

· This role will support service line leadership collaboration with AGS teams including Operations, Sales, Customer Success, Marketing, Talent Development, and Quality Audit teams. Examples include:

o Drive quality improvement initiatives within the clinical service line

o Refine AGS's quality audit framework as industry trends and regulatory requirements evolve

o Create case studies from clinical projects utilizing "real time" key outcomes and data

o Participate in general go-to-market initiatives as needed

· The individual will monitor clinical pipeline to build thoughtful presentations for leadership meetings, strategic initiatives and other efforts. Navigate sales platform, quantify relevant pipeline, and assist with prioritizing pursuits.

· The individual will work adjacent to the Sales / Customer Success teams to build compelling value propositions and customized solutions during the sales cycle. May require researching competition and updates on global market trends within the clinical RCM domain.

· This position will also support the Director – Clinical Education with development and refinement of education and training content for AGS resources within the clinical service lines (Clinical Authorizations, Clinical Denials & Appeals, Physician Advisory Services, Clinical Documentation Integrity, and Utilization Review) across global locations

· This role will also support the expansion into new clinical administrative service lines such as care management and coordination, pharmacovigilance, etc.

JOBS-TO-BE-DONE (JTBDs):

  1. Serve as clinical SME in support of the following:

a. Support VP of Coding and Clinical Service Line – Drive operational excellence and collaboratively assist the VP with tasks to execute the organization's strategy for the relevant service lines.

b. Go to Market Support – Be able to communicate effectively to internally and externally with clinical domain acumen. Support AGS's thought leadership by researching and creating content for market-focused communications (e.g., white papers, collaterals, case studies, clinical sections of the website, webinars). Help ensure the content remains current with industry-leading solutions and delivery locations.

c. Clinical analytics – assist with the identification and collection of key performance indicators for the clinical service lines; utilize current project data to generate insights related to production, quality, and outcomes for both external and internal uses.

d. Education and Training – Support the Director Clinical Education to develop and refresh clinical services training content. Assist with the collaboration among AGS internal teams, including Talent Development and Operations, for a comprehensive approach. Knowledge of industry trends and regulatory compliance matters will be important.

  1. Support the refinement, further development, and implementation of the company's Clinical Solutions strategy in line with AGS's long-term (5+ year) strategic plan

  2. Support other clinical service line initiatives as requested.

KEY SELECTION CRITERIA:

Candidate qualifications:

  1. Minimum of 5+ years combined experience in direct patient care and/or a clinical administrator role such as: utilization management, clinical authorization, clinical denials or clinical documentation integrity with a professional history in reputable companies.

a. Registered Nurse (RN) or other clinical patient care designation

b. BS/BA is required and a graduate degree in health, medicine, or nursing is preferred

c. Adjacent experience with US revenue cycle is a plus

  1. Knowledge of the US healthcare industry, including a broad understanding of both the payor and provider ecosystems and how they interrelate. Grasp of clinical RCM vendors / services / trends / disruptions / service differentiators.

  2. Strong understanding and experience working with revenue cycle-related technology in the clinical revenue cycle, including computer-assisted CDI, auditing, utilization management review, clinical appeal automation, etc.

  3. Global Experience – preferred experience of 2+ years of working in/with global RCM business process outsourcing delivery models

  4. Ability to constantly learn and synthesize – active listener with intellectual curiosity. Keep up to date on industry trends to shape the Solutions framework and intellectual property for the service line.

  5. Product knowledge – broad understanding of AGS products/services and how they interplay, coupled with strong knowledge of technology solutions and platforms

  6. Demonstrates initiative and strives for excellence for him/herself and his/her team.

Compliance:

Awareness and adherence to all applicable organization-wide policies and procedures, including but not limited to Information security, HIPAA, and HR policies

· Should adhere to applicable Do's & Don'ts of implemented Information Security Management System, including HIPAA, HITRUST, and NIST regulations

· Adherence to the rules and regulations as outlined by the management

KEY SUCCESS FACTORS:

· Fluent in English. Professional and polished written and verbal communication skills

· Analytical thinking

· Desire to operate in a fast-paced environment and work with a cross-functional team spread across different geographical locations

· BPO industry knowledge, including an understanding of enabling functions (quality, training, hiring, technology, pricing, etc.) and operating environment

· Ability to work seamlessly with virtual teams

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Clinical Services Team Leader

₱360000 - ₱420000 Y Interstaff, Inc.

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Job Description

Clinical Services Team Leader (Philippines)

About Interstaff

Interstaff is an international healthcare staffing company that recruits nurses from all over the world and

places them in hospitals throughout the United States. Founded in 1998, Interstaff has a strong track

record and was a pioneer of the international staffing model. As we look ahead to celebrating our 22nd

year in business we also look forward to adapting to the growing needs of the U.S. healthcare system.

Our team culture is one of passion and mutual support. You can expect to feel truly supported and

empowered to do your job well. At Interstaff, we take pride in serving our nurses and client hospitals.

Job Description Summary:

The Clinical Services Team Leader role is a full-time, Philippines based position, whose job is to facilitate

document collection and processing for registered nurse credentialing (licensing, compliance &

onboarding), and facilitate nurse support activities. The team leader communicates daily with nurses

regarding their outstanding credentialing documents and facilitates the team's continuous improvement of

the same. Great communication skills and an overwhelming sense of responsibility is critical for success

in this position.This is a fully-remote, work-from-home role.

Job Responsibilities

  • Work within ISI systems (Zoho, Canvas, Basecamp, Google)

  • Attain expertise in external client hospital document collection and onboarding systems

  • Oversee the maintenance of working nurse compliance records in client systems

  • Facilitate document review, submission, and processing of nurse documents for onboarding and

ongoing compliance

  • Escalate deficiencies to Credentialing Manager for follow-up

  • Document all communication with working nurses, clients, and ISI team in ISI systems

  • Collaborate with the onboarding and compliance team to suggest improvements to internal

processes

  • Assist the Clinical Services team in other areas when time allows as requested by leadership.

Team leadership:

  • Participate in the hiring process for new Clinical Services team members.

  • Provide training to new team members joining the Clinical Services team.

  • Provide feedback to the team members for continuous improvement in the credentialing

processes.

  • Provide feedback to the Credentialing Manager regarding team member performance during

semi-annual performance reviews, and as necessary.

  • Assist with process improvement for credentialing.

Education, Training, and Experience

  • Minimum of 2 years experience in a related field

  • Minimum of Associate's Degree in related field

  • Strong English proficiency

  • Data entry and/or database experience

  • High level of accountability, proven ability to take ownership and solve problems

  • Demonstrated ability to work in a team-oriented, collaborative environment

  • Time management skills and self-efficiency

  • Analytical thinker with strong conceptual and problem-solving skills

  • Meticulous attention to detail with the ability to multitask

  • Ability to work under pressure and meet deadlines

  • Excellent documentation, communication, and computer skills

  • High level of integrity and trustworthiness.

Job Type: Full-time

Pay: Php29, Php35,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Work from home

Application Question(s):

  • Do you have advanced proficiency in using CRM platforms? What CRM tools have you used? (answer is required)
  • What internal systems or databases have you used before for data entry or tracking documents? (answer is required)
  • Do you have advanced proficiency in using Google Suite- form, work, excel? (answer is required)

Experience:

  • Credentialing or related: 2 years (Required)

Work Location: Remote

Expected Start Date: 10/01/2025

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DE029835 - Health Clinical Services Senior Manager

Taguig, National Capital Region ₱1500000 - ₱2500000 Y Accenture in the Philippines

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Job Description

  • ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Health Clinical Services Senior Manager WORK SETUP: RTO Responsibilities:
  • Oversees staff whose teams' primary duties may include, but are not limited to:
  • Conducts pre-service, concurrent, retrospective, out of network and appropriateness of treatment setting reviews to ensure compliance with applicable criteria, medical policy, and member eligibility, benefits, and contracts.
  • Service requests may be from inbound calls and facsimile.
  • Outbound calls to the provider may be required to gather additional information that may be needed.
  • Other staff responsibilities may be review and analysis of post service claims utilizing the member's benefit contract and health plan guidelines.
  • Completes review of pended claims post service for either Medical Necessity or Contractual Reviews. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Project/Team Location: Taguig Uptown Bonifacio Tower 3
    SKILL AND QUALIFICATIONS:

  • At least 12 years relevant experience and 10 years supervisory

  • Holds current and unrestricted US Registered Nurse license. No state specific RN licensure required.
  • BPO experience should be any account (Health account experience is only a plus, but not required)
  • Work Background/Experience in General: Must be open to BPO & Non-BPO Experience
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Support Services Specialist

₱25000 Y Kruew

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POSITION SUMMARY:

The Support Services Specialist provides Managed Services Plus clients with a high level of customer satisfaction and necessary support through an internal ticketing system. This position is responsible for helping resolve client issues, providing Tier 1 support for client ticketing system and assisting with managing key accounts.

This role will work with various pods to assist with coverage for their clients, keeping their wireless technologies up to date and running smoothly daily while providing a positive overall client experience. It is important for the Help Desk Support Specialist to be able to provide answers to client and/or end user questions quickly and maintain a positive and professional demeanor at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Monitor, respond and update the internal customer ticketing system in real time.

  • Ensure quick and efficient triage of issues and delivery of mobility technical support services to all assigned Managed Services Plus clients.

  • Provide responsive end user help desk support for mobility-related services during days/hours indicated in Offer Letter and as may be amended in writing.

o Open, respond, track and close all tickets in a timely manner.

o Escalate a ticket issue when appropriate.

o Assist with ordering and activating new lines of service, suspending lines of service, administrator upgrades or replacement devices, add or remove features through the AT&T, Verizon, Sprint, etc. Premier Portals.

o Work closely with the pod Account Managers and other Support personnel, as assigned, to provide best practices as discussed on monthly review calls.

o Work with the Senior Support Specialists and Team Leads to help resolve more complex issues requiring detailed systems and applications knowledge.

o Attend one client audit review call per quarter.

  • Stay current with IT and mobility environments, changes, and updates.

  • Always accurately represent Ten4 Mobility LLC and services in a professional manner.

  • Provide excellent customer service in all aspects of the relationship to our clients.

  • Perform other duties as assigned.

EDUCATION AND EXPERIENCE:

  • High school diploma or general education degree (GED) required, Associate's or Bachelor's degree preferred.

  • Strong customer service skills and technical phone support experience; Prior experience providing help desk support to remotely located end users (Verizon Wireless, AT&T Wireless) is a plus.

  • Effective communication skills, both written and verbal, with ability to follow up quickly and clearly with others over the phone and email.

  • Must possess a sound sense of urgency, self-motivation and attention to detail.

  • Demonstrated ability to prioritize multiple tasks to meet deadlines.

  • Capable of working independently as well as interacting in a collaborative manner with other team members.

  • Working knowledge of Microsoft Office, particularly Excel.

  • Experience working in ZOHO Desk, ServiceNow or other ticketing based solutions.

  • Must be authorized to legally work in the United States for any employer.

  • Must be able to read, write and speak English proficiently.

Job Type: Full-time

Pay: Php25,000.00 per month

Benefits:

  • Paid training
  • Pay raise
  • Work from home

Application Question(s):

  • Which ticketing system(s) have you used? (Zoho Desk, ServiceNow, Zendesk, Other, None)
  • Have you worked with US Telco accounts (AT&T, Verizon, Sprint, etc.) for mobility-related services?

Experience:

  • handling US Telco Wireless: 3 years (Required)

Work Location: Remote

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Consulting Support Services

Taguig, National Capital Region ₱1200000 - ₱2400000 Y EY GLOBAL DELIVERY SERVICES (GDS) PHILIPPINES

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Job Description

Consulting Support Services (CSS) – Senior Consultant (Korean Speaker)

The opportunity

CSS role enables Consulting Engagement team's efficiency and delivery through the key project management and coordination activities.

We support end-to-end engagement lifecycle and project management activities that are essential to every engagement, region and competencies. We help in project coordination & management, financial analysis, engagement compliance & governance requirements across industries and countries.

Your key responsibilities

  • CSS consultants enhance service delivery by ensuring that deadlines are met, the project is efficiently managed, and there is proactive coordination /communication
  • Provide appropriate support to engagement team by coordinating, supporting or performing tasks that lead to efficient and effective engagement management, from initiation to post-engagement feedback/debrief activities
  • Assist engagements with engagement economics matters (e.g., hours/ budgets/ estimates to complete, fees, billings, Work in process-WIPs); collaborate with Financial Management Associate (FMA)
  • Work with teams to book staff on MERA or Retain per the Resource allocation process
  • Act as a central point of contact for the assigned engagement(s)
  • Function as knowledge manager for the engagement team; manage databases and/or websites
  • Play active role in multi-location engagement coordination and communication, including reporting/remediating unforeseen situations and plan variances
  • Interface regularly with engagement personnel, develop strong working relationships and leverage information gained to anticipate client needs
  • Be knowledgeable about the services the engagement provides and utilize that knowledge to make suggestions and/or recommendations
  • Capture, distribute and share knowledge and information through agreed upon channels to key stakeholders
  • Communicate relevant client information to account teams via regular cross-service line Newsletters
  • Assist with ad-hoc project work at the request of the account teams (both external and internal client focused)
  • Perform regular checks and review the work of Staff / Associate resources to ensure quality of delivery
  • Support engagements requiring Korean bilingual support

Skills and attributes for success

  • Task Specific

  • Strong communication skills (verbal and written) in English

  • Korean Language Competence Level 3 to 6
  • Strong attention to detail even when dealing with routine tasks
  • Ability to meet tight deadlines
  • Ability to ensure that work is of a consistently high standard
  • Ability to multi-task projects and assignments in order of priority
  • Team player with willing and enthusiastic approach
  • Excellent interpersonal skills, internally and externally
  • Ability to plan ahead and anticipate potential problems before they arise
  • Ability to do in-call or face-to-face translation
  • Personal Attributes

  • Professional, confident and outgoing

  • Robust and resilient disposition
  • Ability to function as part of a team
  • Organized and self-disciplined
  • Calm and capable of juggling conflicting demands on time and of prioritizing effectively
  • High degree of accuracy
  • Can thrive in an agile environment
  • Confident to deal with senior level contacts, internally and externally

To qualify for the role, you must have

  • A Graduate, preferably B.Com/BBA/MBA/Economics Graduates
  • 3.5 to 5 years general business experience with an exposure to international work environment would be an advantage
  • IT Skills - experience of using MS Office PC based system - Experience with MS Office 365 (Excel, Power Point, Word, Outlook, Power Apps etc.) and windows-based PC
  • TOPIK 2 - Level 3 to 6 (Intermediate to Advanced)

Good-to-haves:

  • Preferred to have data collection and research background
  • Client-facing experience

What Working at EY Offers

At EY, we're dedicated to helping our clients, from start-ups to Fortune 500 companies – and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

  • Support, coaching and feedback from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that's right for you.

About EY

As a global leader in assurance, tax, strategy & transactions and Consulting services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we'll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us as we shape the future with confidence.

Apply now

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Consulting Support Services

Taguig, National Capital Region ₱900000 - ₱1200000 Y EY GLOBAL DELIVERY SERVICES (GDS) PHILIPPINES

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Job Description

EY GDS Consulting - CSS Senior Consultant - Japanese Speaker

What is the CSS role?

The CSS role improves account team efficiency and effectiveness through the performance of key project management and coordination activities.

The opportunity

CSS team helps in account coordination, project management, financial analysis, data compliance requirements and other miscellaneous administrative tasks.

As a Japanese speaking consulting Senior member in EY, you'll work as part of a team to help clients solve complex business problems and improve their business performance. Your Japanese language skills will play a crucial role in interacting with our Japanese clients and stakeholders, showcasing your technical expertise, and understanding cultural nuances.

Responsibilities:

  1. Assist in consulting engagements in close collaboration with the team lead and project managers.
  2. Utilize your Japanese language skills in facilitating clear communications with Japanese clients and stakeholders.
  3. Involve in providing high-quality consulting services, adhering to the project timelines and schedules.
  4. Assist in writing reports, proposals, and other necessary documentation in both English and Japanese.
  5. Leverage your understanding of Japanese business and corporate culture in client interactions.
  6. Participate in business meetings and team discussions, providing your valuable insights.
  7. Act as a mentor and strong team leader, providing guidance and direction to junior team members.

Requirements:

Fluency in Japanese, with the ability to understand, speak, read, and write with proficiency.

  • 3-6 years of experience in management consulting or relevant field is preferred.
  • Good understanding of the consulting process and project lifecycle.
  • Japanese Language Competence Level N3 – N1
  • Bachelor's degree in business, Finance, Economics, or relevant field.
  • High level analytical ability and strong interpersonal skills.
  • Ability to work effectively as a team, showing excellent collaborative skills.
  • Assist Manager in proposal development and project delivery, prioritizing objectives and reporting status updates.
  • Identify and address risks, escalating issues to senior team members as needed.
  • Able to research client inquiries and emerging issues.

Workplace at EY:

At EY, we firmly believe in the power of diversity and inclusivity. We ensure the best working environment that provides equal opportunity to all individuals, regardless of their background. We strongly emphasize on maintaining a healthy work-life balance along with opportunities for career advancement.

EY is an equal opportunity employer, promoting diversity and inclusiveness in the workspace. We welcome applications from individuals from all backgrounds. However, proficiency in the Japanese language is a mandatory requirement for role.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us as we Shape the Future with Confidence

Apply now.

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Consulting Support Services

₱1500000 - ₱4500000 Y EY GLOBAL DELIVERY SERVICES (GDS) PHILIPPINES

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Job Description

The opportunity

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

CSS role enables Consulting Engagement team's efficiency and delivery through the key project management and coordination activities. We support end-to-end engagement lifecycle and project management activities that are essential to every engagement, region and competencies. We help in project coordination & management, financial analysis, engagement compliance & governance requirements across industries and countries.

Your key responsibilities


• CSS consultants enhance service delivery by ensuring that deadlines are met, the project is efficiently managed, and there is proactive coordination /communication


• Provide appropriate support to engagement team by coordinating, supporting or performing tasks that lead to efficient and effective engagement management, from initiation to post-engagement feedback/debrief activities


• Assist engagements with engagement economics matters (e.g., hours/ budgets/ estimates to complete, fees, billings, Work in process-WIPs); collaborate with Financial Management Associate (FMA)


• Work with teams to book staff on MERA or Retain per the Resource allocation process


• Act as a central point of contact for the assigned engagement(s)


• Function as knowledge manager for the engagement team; manage databases and/or websites


• Play active role in multi-location engagement coordination and communication, including reporting/remediating unforeseen situations and plan variances


• Interface regularly with engagement personnel, develop strong working relationships and leverage information gained to anticipate client needs


• Be knowledgeable about the services the engagement provides and utilize that knowledge to make suggestions and/or recommendations


• Capture, distribute and share knowledge and information through agreed upon channels to key stakeholders


• Communicate relevant client information to account teams via regular cross-service line Newsletters


• Assist with ad-hoc project work at the request of the account teams (both external and internal client focused)


• Perform regular checks and review the work of Staff / Associate resources to ensure quality of delivery

Skills and attributes for success


• Task Specific

o Strong communication skills (verbal and written) in English

o Strong attention to detail even when dealing with routine tasks

o Ability to meet tight deadlines

o Ability to ensure that work is of a consistently high standard

o Ability to multi-task projects and assignments in order of priority

o Team player with willing and enthusiastic approach

o Excellent interpersonal skills, internally and externally

o Ability to plan ahead and anticipate potential problems before they arise


• Personal Attributes

o Professional, confident and outgoing

o Robust and resilient disposition

o Ability to function as part of a team

o Organized and self-disciplined

o Calm and capable of juggling conflicting demands on time and of prioritizing effectively

o High degree of accuracy

o Can thrive in an agile environment

o Confident to deal with senior level contacts, internally and externally

To qualify for the role, you must have:

  • A Bachelor's degree, preferably in Business Administration, Finance or Economics
  • 3.5 to 5 years general business experience with an exposure to international work environment would be an advantage
  • English communication and interpersonal skills should be excellent
  • Preferably with the following skillset or project experience

  • UAT experience (Parallel Pay Testing/Payroll Testing) – onshore engagement

  • With accounting/finance background (Budget or Invoicing, or other related processes
  • Has experience with reviewing Statements of Work and Contract Management
  • Has engagement pursuit and delivery experience
  • Effective project management skills, including risk/issues and dependencies management
  • Demonstrated an ability to effectively team cross-border and lead junior resource/s

Nice-to-haves:

  • Preferred to have data collection and research background
  • Client-facing experience
  • Business Analyst experience, Training/Certification in PMP, Lean Six Sigma, PRINCE2, Agile Scrum Master, ITILv4
  • Experience with tools such as Power BI, PowerApps, Power Automate or other related tools

What Working at EY Offers

At EY, we're dedicated to helping our clients, from start-ups to Fortune 500 companies – and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments.

Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:


• Support, coaching and feedback from some of the most engaging colleagues around


• Opportunities to develop new skills and progress your career


• The freedom and flexibility to handle your role in a way that's right for you.

About EY

As a global leader in assurance, tax, strategy & transactions and Consulting services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we'll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us as we shape the future with confidence.

Apply now

This advertiser has chosen not to accept applicants from your region.

Consulting Support Services

₱1200000 - ₱2400000 Y EY GLOBAL DELIVERY SERVICES (GDS) PHILIPPINES

Posted today

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Job Description

The opportunity

CSS role enables Consulting Engagement team's efficiency and delivery through the key project management and coordination activities. We support end-to-end engagement lifecycle and project management activities that are essential to every engagement, region and competencies. We help in project coordination & management, financial analysis, engagement compliance & governance requirements across industries and countries.

Your key responsibilities


• CSS consultants enhance service delivery by ensuring that deadlines are met, the project is efficiently managed, and there is proactive coordination /communication


• Provide support to consulting technical team members


• Assist with matters related to fees and billings, invoicing, budgets


• Ensure proper and efficient team communications


• Perform non-technical, planning and organizational tasks for the account


• Ensure that all required documentation is filed and archived


• Support efforts to develop and maintain client relationships


• Reporting and preparing Dashboards for client team including senior leadership


• One-time tasks, ad hoc reporting, etc.

Skills and attributes for success


• Task Specific

o Strong communication skills (verbal and written) in English

o Strong attention to detail even when dealing with routine tasks

o Ability to meet tight deadlines

o Ability to ensure that work is of a consistently high standard

o Ability to multi-task projects and assignments in order of priority

o Team player with willing and enthusiastic approach

o Excellent interpersonal skills, internally and externally

o Ability to plan ahead and anticipate potential problems before they aris


• Personal Attributes

o Professional, confident and outgoing

o Robust and resilient disposition

o Ability to function as part of a team

o Organized and self-disciplined

o Calm and capable of juggling conflicting demands on time and of prioritizing effectively

o High degree of accuracy

o Can thrive in an agile environment

o Confident to deal with senior level contacts, internally and externally

To qualify for the role, you must have:


• A Bachelor's degree, preferably in Business Administration, Finance or Economics.


• IT Skills - experience of using MS Office PC based system - Experience with MS Office 365 (Excel, Power Point, Word, Outlook, Power Apps etc.) and windows based PC.


• Applied skills in work or internship experience.


• Achievements in scholastic or co-curricular activities are an advantage.


• 1 to 3 years of experience related to Finance and/or Project Management.

What Working at EY Offers

At EY, we're dedicated to helping our clients, from start-ups to Fortune 500 companies – and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments.

Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:


• Support, coaching and feedback from some of the most engaging colleagues around


• Opportunities to develop new skills and progress your career


• The freedom and flexibility to handle your role in a way that's right for you.

About EY

As a global leader in assurance, tax, strategy & transactions and Consulting services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we'll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us as we shape the future with confidence.

Apply now

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Support Services Partner

Cebu, Cebu Metacom

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Job Description

Your role as a Customer Service Representative is to create positive client interactions. Answer questions, solve problems, and represent the company with professionalism while enjoying career stability and benefits.
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