289 Contract Management jobs in the Philippines

**Responsibilities:**
+ Support sites in the set-up of new vendor employees in Fieldglass
+ EERS Reviews - Perform reviews for all offshore staff every 6 months. Review of all entitlements for compliance accuracy.
+ Maintain Entitlement document by function
+ Complete CMP and Market Place orders as needed
+ Remove access for termed employees
+ Approve One Approval requests - Requires a review of requested items to ensure accuracy for the assigned LOB and entitlements.
+ Manage ERU, Comp O1, Adjustment Tickets and Key Risk feedback. This requires sending the issue to the appropriate site, providing all updates and track that they are completed timely
+ Partner with C2S team for review of and closure of all compliance issues
+ Follow up with each site on completion of all Citi required training
+ Follow up with sites on Pending queue completion
+ Manage weekly staffing models
+ Send out daily complaints capture MIS
+ Download and distribute monthly site scorecards
+ Tester coordination for COB and turnover testing Send huddle notes to each site for review
**Qualifications:**
+ Experience in US retail

**Overview**
BroadPath is excited to announce that we are hiring for work-at-home **Management Analyst** . The Management Analyst will analyze operations and identify ways to manage performance, increase efficiency, and continuously improve processes. The analyst is responsible for partnering with business customers, including leadership stakeholders, clients, and vendors, for documenting analytics requirements to transform data into actionable insights and improve processes, which ultimately gain efficiency for BroadPath. The analyst must be able to structure conversations to gain insights, gather requirements, ask questions to solicit business needs, and identify business needs from an analytics solution's perspective. Essential to the position is adapting to a dynamic environment while proactively driving high quality and accuracy.
Management Analysts are expected to engage in several high-level types of work analysis, such as:
+ Performance Management - define and govern KPIs and targets; establish control limits (UCL/LCL) and SPC dashboards; run cadence reviews with Directors, trigger runbooks on signals, and track corrective-action impact
+ Data Analytics - perform deep-dive diagnostics (segmentation, cohort/funnel, variance), apply statistical methods (correlation, regression, ANOVA), and translate findings into actionable recommendations and dashboard specifications
+ Financial Planning - grow financial performance and develop financial models through analysis of financial results, forecasting and budgeting, variances, and trends
+ Strategic planning - identifying business needs and driving data to define our analytics
+ Business model analysis - helping draft playbooks, processes, and structures for the enterprise
+ Process Improvements and Redesign - standardizing workflows and creating improvements
Overall, the Management Analyst serves as a central analytics partner for BroadPath, converting data into timely, actionable decisions. The role emphasizes diagnostic deep dives, operational analytics, and statistical process control (SPC) to separate signal from noise and recommend interventions.
**Responsibilities**
+ Perform deep dives and analytics on diverse datasets; frame hypotheses, explore drivers, and size impact
+ Apply statistical methods: correlation/partial correlation, linear/logistic regression, ANOVA/ANCOVA; synthesize findings into clear recommendations
+ Implement SPC/control charts for priority KPIs: define baselines, calculate and maintain UCL/LCL, distinguish special vs. common cause, and trigger runbooks/alerts
+ Conduct operational monitoring and anomaly detection; perform variance, trend, cohort, and segmentation analyses
+ Facilitate analytics discussions with stakeholders; translate business questions into analytical approaches and actionable insights
+ Partner as needed on budgeting, forecasting, expenditure planning, and financial modeling to support decisions
+ Report on operational/financial performance and prepare materials for regular leadership reviews.
+ Collect and analyze documents (e.g., annual reports, procedures, system designs) to identify opportunities for improvement
+ Assess current practices, document findings and recommend improvements (processes, forms, reports, data collection, staffing), and communicate to executives/senior staff
+ Develop and maintain ad hoc analytics and business performance reporting for Operations and other stakeholders
+ Engage across departments to document business requirements and gather feedback on analytical projects
+ Prepare and provide documentation and/or training materials to facilitate implementation of suggested changes
+ Assist in preparing executive-level analytics presentations and concise one-page summaries
+ Collaborate across functional teams; specify dashboard requirements (metric logic, filters, sources) for the developer team
+ Present findings via reports, summaries, dashboards, graphs, charts, and maps; deliver clear narratives that drive timely decisions
**Qualifications**
+ Advanced Microsoft Excel (pivot tables, advanced lookup/indexing, array/dynamic array formulas, Power Query, Power Pivot) and proficiency with the Data Analysis ToolPak (regression, ANOVA, t-tests, correlation, descriptive statistics) is required
+ Proficiency in MS Office Tool Suite (Word, PowerPoint, Outlook)
+ Strong data visualization and good presentation skills with meticulous attention to detail is a must
+ Excellent analytical and creative problem-solving skills with a high degree of accuracy
+ Ability to distill complex findings into simple, executive-ready concepts
+ Superior written and verbal communication skills
+ Must be comfortable using and adapting to new and existing technology
+ Strong time management skills with the ability to handle work to tight deadlines and the pressure of executive requests
+ Ability to multi-task and prioritize while completing high-profile projects and tasks or deadlines
+ Ability to constructively collaborate with various individuals with a variety of personalities
+ Proficiency in SQL and Python or R for analysis is preferred
+ Familiarity with BI tools (e.g., Tableau/Power BI/Looker) is a plus
**Education & Experience:**
+ Bachelor's degree in business, Data Science/Analytics, or a related field required, MBA or related master's preferred
+ In lieu of degree: Candidates without a qualifying bachelor's degree will be considered if they demonstrate all the following:
+ Thorough understanding of call center operations and management principles, including KPI management, strategic planning, human resource modeling, production methods, and resource allocation
+ 5+ years using data to gain insights and drive process improvement in operational settings
+ 3+ years with statistical and financial tools (ratio/trend analysis, regression, ANOVA, correlation) and working knowledge of SPC/control charts (UCL/LCL)
**Systems experience: (required)**
+ Excel Data Analysis ToolPak
+ Power Query
**Any preferred experience, systems or skills:**
+ Python or R Data Analysis
+ Any BI Tools
+ Data Analytics in a Call Center
**Work samples/Portfolio required**
**Diversity Statement**
_At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!_
_Equal Employment Opportunity/Disability/Veterans_
_If you need accommodation due to a disability, please email us at_ _. This information will be held in confidence and used only to determine an appropriate accommodation for the application process_
_BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law._
_Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location._

To help the HR and Team Leader meet client’s TARGET based on the following Key Performance Indicators (KPI’s):
1.Timely delivery of required services by ensuring complete manpower count at contracted services at all operating schedules.

2.Maintain high level attendance of all employees assigned to clients by providing technical and moral support during operations.

3.Reduce incidents of non-conformance to client’s quality standards and maintain high level of compliance to operating guidelines and policies.

Maintain controlled level of labor turn-over

**DUTIES AND RESPONSIBILITIES**
- The Shift Manager (SM) shall maintain an efficient and a smooth operation and work environment by: _

a. Maintaining a top view of the store’s operations

b. Assisting the SM in analyzing daily business and managing weekly schedule according to labor guidelines and any fluctuation in sales due to holidays or special occasion.

c. Documenting complete shift reports and cash register reading during shift

d. Ensuring that the staff scheduling is posted following the store business

e. Informing the SM of any operational inconsistencies or incidents

f. Being aware of any suspicious behavior from any of the team and from customers

g. Processing time keeping information including DTR reports and worksheets and other personnel forms

h. Properly opening and closing the store as well as handling and taking over shifts

i. Tallying and verifying daily cash floats

j. Working with Store Managers to improve store performance
- The Shift Manager is also responsible to retain and groom (in coordination with SM) TMs by: _

a. Coaching, counselling and discipline TMs

b. Delegating duties

c. Evaluating all performance of all TMs

d. Providing recommendations for TMs appraisal

**Job Types**: Full-time, Permanent

**Salary**: Php17,000.00 - Php18,000.00 per month

**Benefits**:

- Paid training

Schedule:

- 12 hour shift
- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay

COVID-19 considerations:
Fully Vaccinated

Ability to commute/relocate:

- Carmona, Cavite: Reliably commute or planning to relocate before starting work (required)

_**Minimum Qualifications**:_
- Experience in Management in the Food Service Industry.
- Be able to engage with our customers, including discovering and responding to customer needs through clear and pleasant communication.
- _

Management Trainees uphold Happy Lemon's core competencies for our customers and fellow employees in their respective branches. They are required to regularly and customarily manage the overall operation of the store. They should ensure customer satisfaction and product quality, manage the store’s financial performance, and uphold safety and security within the store. They are the models of the company's "Happy Everyday" platform.
- Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.
- Manages with integrity, honesty, and knowledge that promote the culture, values, and mission of Happy Lemon.
- Challenges and inspires partners to achieve business results.
- Prepare food and beverages to standard recipes for customers that comply with the company's standards.
- Available to perform many different tasks within the store during each shift.

**Benefits**:

- Paid training

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Quezon City: Reliably commute or planning to relocate before starting work (required)

NEW LEAF BREADS IS HIRING!

MANAGEMENT TRAINEE

Qualifications:

- Must be a 4-year course graduate
- Preferably has managerial/supervisory experience in any field
- Willing to be assigned in various New Leaf branches around Misamis Oriental

For walk in applicants you can submit your resume at 2nd Floor Leope Building CM Recto Avenue, Cagayan De Oro City (at the back of BINHI RURAL

_**Minimum Qualifications**:_
- Experience in Management in the Food Service Industry.
- Be able to engage with our customers, including discovering and responding to customer needs through clear and pleasant communication.
- _

Management Trainees uphold Happy Lemon's core competencies for our customers and fellow employees in their respective branches. They are required to regularly and customarily manage the overall operation of the store. They should ensure customer satisfaction and product quality, manage the store’s financial performance, and uphold safety and security within the store. They are the models of the company's "Happy Everyday" platform.
- Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.
- Manages with integrity, honesty, and knowledge that promote the culture, values, and mission of Happy Lemon.
- Challenges and inspires partners to achieve business results.
- Prepare food and beverages to standard recipes for customers that comply with the company's standards.
- Available to perform many different tasks within the store during each shift.

**Benefits**:

- Paid training

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Pasay City: Reliably commute or planning to relocate before starting work (required)

REQUIREMENTS:

- Graduate of any 4-year course
- With at least 1-year work experience in store operations
- Experienced in a Food & beverage industry would be an advantage
- With strong communication, interpersonal, leadership & management, analytical, and problem-solving skills
- Good command in English
- Detail-oriented
- Place of assignment would be around Metro Manila.

DUTIES AND RESPONSIBILITIES:

- Supervises and manages day-to-day store operations
- Provide administrative support to the manager
- Develop relationships with new customers and provide them with information on the company's products and services.

**Benefits**:

- Health insurance
- Life insurance
- Staff meals provided

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Pasig City: Reliably commute or planning to relocate before starting work (required)

Bachelor's College Degree in Hotel & Restaurant Management or in any related course.
- with or without experience in handling fast food restaurant.
- Can Start ASAP.
- Must be a resident in Mandaue City or near in the area.
- applicant who willing to relocate are welcomed.
- Can works under the supervision of managers and executives in organizations.
- With Leadership Skills
- Can do multi-tasking

**Salary**: Php10,000.00 - Php12,000.00 per month

Schedule:

- 10 hour shift
- Shift system

Supplemental Pay:

- 13th month salary
- Performance bonus

COVID-19 considerations:
vaccinated 1st and 2nd dose

Ability to commute/relocate:

- Mandaue, Cebu: Reliably commute or planning to relocate before starting work (required)

REQUIREMENTS:

- Graduate of any 4-year course
- With at least 1-year work experience in store operations
- Experienced in a Food & beverage industry would be an advantage
- With strong communication, interpersonal, leadership & management, analytical, and problem-solving skills
- Good command in English
- Detail-oriented
- Place of assignment would be around Metro Manila.

DUTIES AND RESPONSIBILITIES:

- Supervises and manages day-to-day store operations
- Provide administrative support to the manager
- Develop relationships with new customers and provide them with information on the company's products and services.

**Benefits**:

- Health insurance
- Life insurance
- Staff meals provided

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Malate, Manila: Reliably commute or planning to relocate before starting work (required)