411 Contract Excellence jobs in the Philippines

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• We are seeking a motivated and results-oriented Operation Excellence & Project Manager to join our fast-growing Shared Service Center team. In this role, you will lead strategic initiatives that enhance productivity, streamline operations, and support the smooth migration of new services into our center.

About The Position
We are seeking a motivated and results-oriented Operation Excellence & Project Manager to join our fast-growing Shared Service Center team. In this role, you will lead strategic initiatives that enhance productivity, streamline operations, and support the smooth migration of new services into our center.

What You Will Do

• Lead and deliver end-to-end improvement projects that increase efficiency and service quality.
• Manage the successful onboarding and integration of new services into the shared service center.
• Identify and implement process optimization opportunities using data analysis, stakeholder input, and best practices.
• Design process flows, write SOPs, and create training materials that are clear and actionable for front-line teams.
• Collaborate with cross-functional teams to implement sustainable, long-term solutions.
• Track project progress, manage risks, and ensure timely, high-quality delivery.
• Promote a culture of continuous improvement by coaching teams and applying LEAN methodologies.

What You Will Bring

• Proven experience in project management and continuous improvement, ideally in logistics or shared services.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Familiarity with Lean, Six Sigma, or similar methodologies (certification is a plus).
• Ability to translate customer requirements into efficient processes and actionable tasks.
• Proficiency in MS Excel and other Microsoft Power Tools.
• Ability to translate business needs into technical requirements for IT development.
• Experience in AI engineering and its practical application in daily operations.
• Demonstrated success in leading remote teams and communicating with senior management.
• Strong organizational skills with a focus on quality, detail, and timely execution.
• Resilience and energy to perform under pressure and meet tight deadlines.

Educational Background / Work Experience

• Bachelor's degree in International Logistics, Freight Forwarding, or a related field.
• Minimum 6 years of experience in an international environment.
• At least 3 years of experience leading international projects with 10+ stakeholders.
• LEAN Six Sigma certification and hands-on project experience is a plus.
• In-depth understanding of international air and sea freight forwarding and logistics processes is beneficial.

Language Skills

• Fluent in English (written and spoken)
• Additional languages are a plus.

Technical Skills

• Advanced Microsoft Excel and Office Suite skills.
• Experience with AI engineering tools and applications.
• Familiarity with Cargowise One is an advantage.

Decision making authority

• Decision-making authority as delegated by the direct manager, in line with company policies

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The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

Job Overview:

You will play a pivotal role in leveraging data insights, executing projects, and fostering cross-team collaboration. Your focus on project management and coordination across diverse teams will be instrumental in optimizing processes and ensuring excellence in our operations.

Key Responsibilities:

1. Data Analysis and Reporting:

• Conduct in-depth data analysis to identify trends, patterns, and actionable insights.
• Generate comprehensive reports to communicate key performance indicators (KPIs) and operational metrics.

2. Process Mapping and Documentation:

• Collaborate with cross-functional teams to document and map existing operational processes.
• Identify gaps and inefficiencies, providing recommendations for process improvements.

3. Project Management:

• Lead and actively participate in operational excellence projects from initiation to completion.
• Develop project plans, timelines, and milestones, ensuring adherence to deadlines and successful project delivery.

4. Cross-Team Coordination:

• Collaborate with various teams, including Strategy, Operations, Expansion and Partnership, to ensure seamless execution of operational excellence initiatives.
• Facilitate communication and coordination to drive cross-functional alignment.

5. Performance Metrics and KPIs:

• Assist in the development and monitoring of performance metrics and KPIs.
• Provide recommendations based on data analysis to optimize processes and achieve performance targets.

6. Continuous Improvement:

• Actively contribute to cross-functional teams to identify and implement opportunities for continuous improvement.
• Drive innovation and efficiency through data-driven insights and project management methodologies.

Requirements:

• Bachelor's degree in Business, Finance, Operations Management, or a related field. Master's degree is a plus.
• Proven experience (2 years) as a Business Analyst, with a focus on project management and cross-team coordination.
• Strong analytical skills with proficiency in data analysis tools and techniques.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse teams.
• Detail-oriented with a focus on accuracy and the ability to handle large sets of data.
• Familiarity with process mapping tools and methodologies is advantageous.
• Amenable to be assigned in Podium, Mandaluyong

About the role

As the Business Excellence - Quality Manager at SAGILITY PHILIPPINES, you will be responsible for driving quality and continuous improvement initiatives across the organisation. This full-time role, based in Quezon City Metro Manila, will play a crucial part in ensuring SAGILITY PHILIPPINES delivers exceptional customer service and achieves its strategic objectives.

What you'll be doing

1. Develop and implement quality assurance strategies and processes to maintain and enhance the quality of service delivery
2. Monitor key performance indicators and service level agreements to identify areas for improvement
3. Conduct quality audits, analyze data and provide recommendations to leadership on quality enhancement initiatives
4. Lead and manage a team of quality assurance professionals, providing coaching, mentoring and performance management
5. Collaborate with cross-functional teams to identify and resolve quality-related issues
6. Ensure compliance with relevant industry standards, regulations and internal policies
7. Implement continuous improvement methodologies, such as Lean and Six Sigma, to drive operational efficiency

What we're looking for

1. Minimum 3 years of experience in a quality management or business excellence role, ideally in the call centre or customer service industry
2. Proven track record of implementing successful quality assurance programmes and driving continuous improvement
3. Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
4. Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels
5. Experience in leading and developing high-performing teams
6. Working knowledge of quality management frameworks, such as ISO, COPC or Six Sigma
7. Proficient in using quality management tools and technologies

What we offer

At SAGILITY PHILIPPINES, we are committed to creating a positive and inclusive work environment that supports our employees' growth and well-being. We offer a range of benefits, including competitive salaries, comprehensive health insurance, and opportunities for professional development. Our flexible work arrangements and emphasis on work-life balance make SAGILITY PHILIPPINES an attractive choice for talented individuals looking to thrive in their careers.

About us

SAGILITY PHILIPPINES is a leading provider of customer experience solutions, leveraging advanced technologies and a highly skilled workforce to deliver exceptional service to our clients. With a focus on innovation, we are constantly exploring new ways to enhance our service offerings and exceed our customers' expectations. Join our dynamic team and be a part of our continued success.

Apply now to become the Business Excellence - Quality Manager at SAGILITY

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

Job Overview:

You will play a pivotal role in leveraging data insights, executing projects, and fostering cross-team collaboration. Your focus on project management and coordination across diverse teams will be instrumental in optimizing processes and ensuring excellence in our operations.

Key Responsibilities:

1. Data Analysis and Reporting:

• Conduct in-depth data analysis to identify trends, patterns, and actionable insights.
• Generate comprehensive reports to communicate key performance indicators (KPIs) and operational metrics.

2. Process Mapping and Documentation:

• Collaborate with cross-functional teams to document and map existing operational processes.
• Identify gaps and inefficiencies, providing recommendations for process improvements.

3. Project Management:

• Lead and actively participate in operational excellence projects from initiation to completion.
• Develop project plans, timelines, and milestones, ensuring adherence to deadlines and successful project delivery.

4. Cross-Team Coordination:

• Collaborate with various teams, including Strategy, Operations, Expansion and Partnership, to ensure seamless execution of operational excellence initiatives.
• Facilitate communication and coordination to drive cross-functional alignment.

5. Performance Metrics and KPIs:

• Assist in the development and monitoring of performance metrics and KPIs.
• Provide recommendations based on data analysis to optimize processes and achieve performance targets.

6. Continuous Improvement:

• Actively contribute to cross-functional teams to identify and implement opportunities for continuous improvement.
• Drive innovation and efficiency through data-driven insights and project management methodologies.

Requirements:

• Bachelor's degree in Business, Finance, Operations Management, or a related field. Master's degree is a plus.
• Proven experience (2 years) as a Business Analyst, with a focus on project management and cross-team coordination.
• Strong analytical skills with proficiency in data analysis tools and techniques.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse teams.
• Detail-oriented with a focus on accuracy and the ability to handle large sets of data.
• Familiarity with process mapping tools and methodologies is advantageous.
• Amenable to be assigned in Podium, Mandaluyong

Job Description
Job Overview:
You will play a pivotal role in leveraging data insights, executing projects, and fostering cross-team collaboration. Your focus on project management and coordination across diverse teams will be instrumental in optimizing processes and ensuring excellence in our operations.

Key Responsibilities

• Data Analysis and Reporting:
• Conduct in-depth data analysis to identify trends, patterns, and actionable insights.
• Generate comprehensive reports to communicate key performance indicators (KPIs) and operational metrics.
• Process Mapping and Documentation:
• Collaborate with cross-functional teams to document and map existing operational processes.
• Identify gaps and inefficiencies, providing recommendations for process improvements.
• Project Management:
• Lead and actively participate in operational excellence projects from initiation to completion.
• Develop project plans, timelines, and milestones, ensuring adherence to deadlines and successful project delivery.
• Cross-Team Coordination:
• Collaborate with various teams, including Strategy, Operations, Expansion and Partnership, to ensure seamless execution of operational excellence initiatives.
• Facilitate communication and coordination to drive cross-functional alignment.
• Performance Metrics and KPIs:
• Assist in the development and monitoring of performance metrics and KPIs.
• Provide recommendations based on data analysis to optimize processes and achieve performance targets.
• Continuous Improvement:
• Actively contribute to cross-functional teams to identify and implement opportunities for continuous improvement.
• Drive innovation and efficiency through data-driven insights and project management methodologies.

Requirements

• Bachelor's degree in Business, Finance, Operations Management, or a related field. Master's degree is a plus.
• Proven experience (2 years) as a Business Analyst, with a focus on project management and cross-team coordination.
• Strong analytical skills with proficiency in data analysis tools and techniques.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse teams.
• Detail-oriented with a focus on accuracy and the ability to handle large sets of data.
• Familiarity with process mapping tools and methodologies is advantageous.
• Amenable to be assigned in Podium, Mandaluyong

Scope of Responsibilities:

The Service Excellence & Transformation Executive leads the continuous improvement and quality governance of H&CO's logistics operations. This role ensures that all service functions—Freight Forwarding, Brokerage, Warehousing, Customer Service, and Fleet—operate under strong performance controls, comply with industry standards, and evolve through innovation. It combines oversight of day-to-day service performance (governance) with leadership of key projects and transformation initiatives.

Key Responsibilities:

1. Service Governance & Performance Management

a. Develop and enforce SOPs, KPIs, and quality assurance protocols across all logistics functions.

b. Monitor service delivery against client SLAs and internal KPIs, ensuring compliance and consistency.

c. Conduct operational audits, performance reviews, and root-cause analyses for service gaps.

d. Lead CAPA (Corrective and Preventive Actions) programs and risk mitigation measures.

e. Drive workforce capability-building through process training, knowledge sharing, and coaching.

1. Project Leadership & Transformation

a. Plan and lead cross-functional improvement projects and service innovation initiatives.

b. Manage transformation roadmaps, timelines, stakeholder alignment, and rollout execution.

c. Oversee systems and digital integration projects to improve operational accuracy and efficiency.

d. Implement continuous improvement practices (Lean, Six Sigma, etc.) to drive productivity and service excellence.

e. Analyze operational data and lead performance reporting for executive decision-making.

Success Metrics:

1. Consistent SLA/KPI achievement across functions

2. Audit readiness and compliance ratings

3. Timely, on-budget completion of operational projects

4. Reduction of operational errors and delays

5. Measurable efficiency and cost improvements

6. Team engagement in continuous improvement

Qualifications:

1. Bachelor's degree in Logistics, Industrial Engineering, Business, or related field (master's preferred)

2. 5+ years' experience in service management, operations governance, or project leadership

3. Strong understanding of logistics workflows and quality frameworks (ISO, QA, CAPA, etc.)

4. Experience leading cross-functional improvement projects and operational transformation

5. Excellent communication, coordination, and analytical skills

6. Certification in Lean Six Sigma, PMP, or related disciplines is an advantage

Job Description
Job Overview:
You will play a pivotal role in leveraging data insights, executing projects, and fostering cross-team collaboration. Your focus on project management and coordination across diverse teams will be instrumental in optimizing processes and ensuring excellence in our operations.

Key Responsibilities

• Data Analysis and Reporting:
• Conduct in-depth data analysis to identify trends, patterns, and actionable insights.
• Generate comprehensive reports to communicate key performance indicators (KPIs) and operational metrics.
• Process Mapping and Documentation:
• Collaborate with cross-functional teams to document and map existing operational processes.
• Identify gaps and inefficiencies, providing recommendations for process improvements.
• Project Management:
• Lead and actively participate in operational excellence projects from initiation to completion.
• Develop project plans, timelines, and milestones, ensuring adherence to deadlines and successful project delivery.
• Cross-Team Coordination:
• Collaborate with various teams, including Strategy, Operations, Expansion and Partnership, to ensure seamless execution of operational excellence initiatives.
• Facilitate communication and coordination to drive cross-functional alignment.
• Performance Metrics and KPIs:
• Assist in the development and monitoring of performance metrics and KPIs.
• Provide recommendations based on data analysis to optimize processes and achieve performance targets.
• Continuous Improvement:
• Actively contribute to cross-functional teams to identify and implement opportunities for continuous improvement.
• Drive innovation and efficiency through data-driven insights and project management methodologies.

Requirements

• Bachelor's degree in Business, Finance, Operations Management, or a related field. Master's degree is a plus.
• Proven experience (2 years) as a Business Analyst, with a focus on project management and cross-team coordination.
• Strong analytical skills with proficiency in data analysis tools and techniques.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse teams.
• Detail-oriented with a focus on accuracy and the ability to handle large sets of data.
• Familiarity with process mapping tools and methodologies is advantageous.
• Amenable to be assigned in Podium, Mandaluyong or Bulacan

Learn and Inspire with iOPEX Technologies. Join us now

Available Roles:

• Quality Assurance Manager
• Quality Assurance Team Lead/Supervisor
• Quality Assurance Specialist
• Training Manager
• Training Team Lead/Supervisor
• Communications Trainer
• Process Trainer
• Sales Trainer
• Performance Excellence Data Analyst

Job Overview:

As a PEX | Performance Excellence Data Analyst, you will play a pivotal role in driving performance excellence through comprehensive data analysis, process improvement, and strategic decision-making. You will be responsible for analyzing performance, identifying problems, and developing proposals and recommendations. Also, identify areas for improvement, implement new processes, and perform complex operations research and analytics.

Job Description:

• Collect, analyze, and interpret complex data to identify key trends, patterns, and opportunities for process improvements
• Develop and maintain comprehensive performance tracking dashboards and reporting systems
• Enhance the performance management, including process improvement, benefits, and welfare programs, providing recommendations through data & insights
• Collaborate with cross-functional teams to recommend data-driven solutions to optimize workflows and enhance productivity
• Implement and monitor the effectiveness of process improvement initiatives
• Provide data-backed insights and recommendations to management to support strategic decision-making
• Maintain data integrity and ensure compliance with reporting standards
• Work with departmental heads to establish project teams and ensure the objectives of the required improvement are identified, owned, documented and measured in order to allow progress reporting.
• Develop alternatives to enhance operational policies, standards and procedures
• Propose business process improvements through workflow analysis methods to support system development throughout project life cycle

Qualifications:

• Should have at least 1 year of experience as a Data Analyst in performance excellence or similar field on a BPO set up
• Demonstrated quantitative skills with the highest degree of precision
• Excellent communication skills, including extensive experience meeting and presenting to key stakeholders
• Effective communication and presentation skills to convey complex data-driven recommendations
• Experience in business and data analysis is an advantage
• Proven experience of working successfully in a collaborative team environment across different cultures, operating with and influencing others to achieve a common objective
• Attention to detail and a commitment to maintaining data integrity
• Must be willing to work on shifting schedules at Bonifacio Global City, Taguig City

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO (Free dependent)
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you'll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please make sure to complete this application form:
• Send a message to | Yan & Krizia)
• Walk in and look for YAN & KRIZIA- our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig

Job Description
Job Overview:
You will play a pivotal role in leveraging data insights, executing projects, and fostering cross-team collaboration. Your focus on project management and coordination across diverse teams will be instrumental in optimizing processes and ensuring excellence in our operations.

Key Responsibilities

• Data Analysis and Reporting:
• Conduct in-depth data analysis to identify trends, patterns, and actionable insights.
• Generate comprehensive reports to communicate key performance indicators (KPIs) and operational metrics.
• Process Mapping and Documentation:
• Collaborate with cross-functional teams to document and map existing operational processes.
• Identify gaps and inefficiencies, providing recommendations for process improvements.
• Project Management:
• Lead and actively participate in operational excellence projects from initiation to completion.
• Develop project plans, timelines, and milestones, ensuring adherence to deadlines and successful project delivery.
• Cross-Team Coordination:
• Collaborate with various teams, including Strategy, Operations, Expansion and Partnership, to ensure seamless execution of operational excellence initiatives.
• Facilitate communication and coordination to drive cross-functional alignment.
• Performance Metrics and KPIs:
• Assist in the development and monitoring of performance metrics and KPIs.
• Provide recommendations based on data analysis to optimize processes and achieve performance targets.
• Continuous Improvement:
• Actively contribute to cross-functional teams to identify and implement opportunities for continuous improvement.
• Drive innovation and efficiency through data-driven insights and project management methodologies.

Requirements

• Bachelor's degree in Industrial Engineering, Business, Finance, Operations Management, or a related field. Master's degree is a plus.
• With at least 2 years of related work experience, with a focus on project management and cross-team coordination.
• Strong analytical skills with proficiency in data analysis tools and techniques.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse teams.
• Detail-oriented with a focus on accuracy and the ability to handle large sets of data.
• Familiarity with process mapping tools and methodologies is advantageous.