246 Continuous Improvement Manager jobs in the Philippines

Key Responsibilities

Lead and execute continuous improvement initiatives across HR operations and shared services, ensuring alignment with business goals.

Identify and resolve process bottlenecks, leveraging data and feedback to implement process enhancements.

Monitor and manage key performance metrics including SLA adherence, turnaround times, and resolution quality.

Act as a process SME (Subject Matter Expert) and provide recommendations on HR operational efficiency.

Collaborate with cross-functional teams (HR, IT, Finance, etc.) to deploy and improve workflows using tools like ServiceNow and Workday.

Requirements

5+ years of experience in HR Operations, Shared Services, or Continuous Improvement roles.

Strong understanding of HR processes and service delivery models.

Experience with HR platforms such as ServiceNow and Workday is highly preferred.

Proven ability to manage multiple HR-related projects from inception to implementation.

Strong grasp of process design, improvement methodologies (Lean, Six Sigma, etc.), and metrics tracking.

Job Type: Full-time

Pay: Php80,000.00 per month

Benefits:

• Paid training

Application Question(s):

• Please indicate your monthly expected salary here.
• How long is your exposure to continuous improvement within the HR space?
• What are the continuous improvement tools you are familiar with?
• How long is your exposure to Workday and ServiceNow?
• Do you have Six Sigma certifications?

Work Location: Hybrid remote in Makati

Continuous Improvement Manager to Support Americas - US, JAM, COL

Minimum Qualifications

• Bachelor's degree
• At least 2-3 years experience in delivering process improvement (BPO) projects with financial benefits for both the company and it's customer
• Open to Quality Managers who have led continuous improvement projects
• LSS GB Trained – Certified (Advantage)

DUTIES & RESPONSIBILITIES:

Performance Management:

• Drive Improvement projects/activities across the vertical
• Redesign process to suit the improvement plan
• Work closely with operations team to collect data and assess the current situation
• Network with other experts to exchange learnings and good practices both internally and externally
• Developing and executing key process excellence & digital transformational project roadmaps for aligned businesses
• Interact with Clients for understanding Key Business Priorities and Opportunity Identification
• Provide Innovative leadership driving quality and performance
• Direct the identification of gaps and improvement in the various processes
• Ensure the use of problem solving and root cause analysis where necessary
• Deploy Lean Six Sigma framework to improve Process performance
• Lead VSM and Problem solving workouts with the aligned businesses
• Monitor and Audit the deployed processes for effectiveness and efficiency
• Responsible for generating business impact for the client using the CI methodologies and frameworks

People Management:

• Handles and resolves inconsistency of the team to change as it involves conflicting views and opinions.
• Conducts Quality meetings. Expands training knowledge through seminars and keeping abreast of current quality issues.
• Develops and trains analysts through coaching, providing work guidance and motivation. Also includes counseling for disciplinary actions.
• Communicates account overall process improvement performance to Business Heads.

Process Improvement:

• Provides continuous improvement of processes and systems.
• Conducts process improvement plan and quality communication with the client handled, operations and training management.

Technical:

• Designs and implements reports to establish patterns and trends of quality issues as they may arise.
• Able to provide quantifiable data to all quality judgments that are made.
• Conducts Lean Six Sigma Trainings and Certification Programs

Others:

• Perform tasks assigned by his/her immediate Head.

Job Description
This role plays a crucial part in our company's success by driving operational excellence. We need a proactive leader who can manage, execute, and monitor projects, ensuring smooth operations.

Responsibilities

• Identify opportunities for process improvement, using data analysis to find inefficiencies.
• Lead process improvement projects, implementing strategies for maximum impact.
• Utilize Lean Six Sigma tools to streamline processes, improving productivity.
• Monitor project performance, providing regular updates and resolving issues.
• Train and coach employees on efficient processes, fostering a culture of continuous improvement.
• Prepare detailed project reports and present to stakeholders.
• Facilitate cross-functional team meetings and workshops to drive process improvement initiatives.
• Collaborate with leadership team to align process improvement projects to strategic goals.
• Create and deliver training materials to build Lean Six Sigma capability within the organization.
• Mentor and coach green belt and project members on Lean Six Sigma methodologies.

Qualifications

• BS In Engineering, preferably in Industrial Engineering
• Lean Six Sigma Black Belt Certification
• 5+ in driving Black Belt Projects/Operational Excellence/Process & Business Transformation in a medium to large scale manufacturing and production environment.
• Knowledgeable and Experienced in Root Cause Analysis, Value Stream Mapping Design of Experiment
• Experienced in managing end-to-end projects, ensuring effective planning, execution, monitoring, and reporting.
• Moderate to Advance in MS Projects, Excel, PowerPoint, Minitab, and SharePoint skills
• Strong problem solving skills and high attention to details.
• Excellent communication and inter-personal skills to engage stakeholders, influence change, and build relationships.
• Commitment to continuous learning and industry best practices for operational excellent and innovation.
• Demonstrated excellent time management, organizational, and prioritization skills and ability to balance multiple priorities.

Minimum Qualifications:

3 years of experience in process improvement and continuous improvement within a BPO setting, driving operational efficiency and quality enhancements.

Bachelor's Degree

Certified in Lean Six Sigma, demonstrating expertise in process optimization and quality improvement methodologies.

DUTIES & RESPONSIBILITIES:

Performance Management:

• Drive Improvement projects/activities across the vertical
• Redesign process to suit the improvement plan
• Work closely with operations team to collect data and assess the current situation
• Network with other experts to exchange learnings and good practices both internally and externally
• Developing and executing key process excellence & digital transformational project roadmaps for aligned businesses
• Interact with Clients for understanding Key Business Priorities and Opportunity Identification
• Provide Innovative leadership driving quality and performance
• Direct the identification of gaps and improvement in the various processes
• Ensure the use of problem solving and root cause analysis where necessary
• Deploy Lean Six Sigma framework to improve Process performance
• Lead VSM and Problem solving workouts with the aligned businesses
• Monitor and Audit the deployed processes for effectiveness and efficiency
• Responsible for generating business impact for the client using the CI methodologies and frameworks

People Management:

• Handles and resolves inconsistency of the team to change as it involves conflicting views and opinions.
• Conducts Quality meetings. Expands training knowledge through seminars and keeping abreast of current quality issues.
• Develops and trains analysts through coaching, providing work guidance and motivation. Also includes counseling for disciplinary actions.
• Communicates account overall process improvement performance to Business Heads.

Process Improvement:

• Provides continuous improvement of processes and systems.
• Conducts process improvement plan and quality communication with the client handled, operations and training management.

Technical:

• Designs and implements reports to establish patterns and trends of quality issues as they may arise.
• Able to provide quantifiable data to all quality judgments that are made.
• Conducts Lean Six Sigma Trainings and Certification Programs

Others:

• Perform tasks assigned by his/her immediate Head.

• Ensures that the Operations Team meets standards for monitoring in an objective fashion all customer contact points. (Web, voice, e-mail, white mail)
• Capability to train and conduct workshops in Six Sigma, Kaizens, Lean training etc.
• Handles and resolves resistance of the team to change as it involves conflicting views and opinions
• Develops and trains team members through coaching, providing work advice and motivation.
• Handles and resolves inconsistency of the team to change as it involves conflicting views and opinions.
• Conducts meetings; Expands knowledge through seminars and keeping abreast of current quality issues.
• Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA) – For Healthcare Accounts

Job Types: Full-time, Permanent

Pay: Php120, Php240,000.00 per month

Ability to commute/relocate:

• Quezon City: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Healthcare business excellence: 5 years (Required)
• BPO Healthcare Account: 8 years (Required)

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For the better. Together.

• We are seeking a motivated and results-oriented Operation Excellence & Project Manager to join our fast-growing Shared Service Center team. In this role, you will lead strategic initiatives that enhance productivity, streamline operations, and support the smooth migration of new services into our center.

About The Position
We are seeking a motivated and results-oriented Operation Excellence & Project Manager to join our fast-growing Shared Service Center team. In this role, you will lead strategic initiatives that enhance productivity, streamline operations, and support the smooth migration of new services into our center.

What You Will Do

• Lead and deliver end-to-end improvement projects that increase efficiency and service quality.
• Manage the successful onboarding and integration of new services into the shared service center.
• Identify and implement process optimization opportunities using data analysis, stakeholder input, and best practices.
• Design process flows, write SOPs, and create training materials that are clear and actionable for front-line teams.
• Collaborate with cross-functional teams to implement sustainable, long-term solutions.
• Track project progress, manage risks, and ensure timely, high-quality delivery.
• Promote a culture of continuous improvement by coaching teams and applying LEAN methodologies.

What You Will Bring

• Proven experience in project management and continuous improvement, ideally in logistics or shared services.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Familiarity with Lean, Six Sigma, or similar methodologies (certification is a plus).
• Ability to translate customer requirements into efficient processes and actionable tasks.
• Proficiency in MS Excel and other Microsoft Power Tools.
• Ability to translate business needs into technical requirements for IT development.
• Experience in AI engineering and its practical application in daily operations.
• Demonstrated success in leading remote teams and communicating with senior management.
• Strong organizational skills with a focus on quality, detail, and timely execution.
• Resilience and energy to perform under pressure and meet tight deadlines.

Educational Background / Work Experience

• Bachelor's degree in International Logistics, Freight Forwarding, or a related field.
• Minimum 6 years of experience in an international environment.
• At least 3 years of experience leading international projects with 10+ stakeholders.
• LEAN Six Sigma certification and hands-on project experience is a plus.
• In-depth understanding of international air and sea freight forwarding and logistics processes is beneficial.

Language Skills

• Fluent in English (written and spoken)
• Additional languages are a plus.

Technical Skills

• Advanced Microsoft Excel and Office Suite skills.
• Experience with AI engineering tools and applications.
• Familiarity with Cargowise One is an advantage.

Decision making authority

• Decision-making authority as delegated by the direct manager, in line with company policies

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