49 Continuous Improvement jobs in the Philippines

CONTINUOUS IMPROVEMENT MANAGER
**JOB SUMMARY**
Workingwith theLeanimplementation team tointegrateLeantoolsinto operations as well asdrive performanceimprovement. Act as the local subject matter expert for theLeantools and be responsible for allLeanactivitiesat the local site.Develop andconducttheLeanstarlevelplanby driving and monitoring theprojectsofoperation advantage,providing necessary technical support and facilitating cross-functional team to meet themetrics as planned.
**JOB RESPONSIBILITIES**
1. Overall manage plant annual lean plan, identifying key improvement priorities to enhance site performance in the eyes of all stakeholders.
2. To implement TEOA system in plant and achieve TEOA Star level plant through improvement activity.
3. Conductsite levelworkshopsand VSM transformation projects with focus on achieving operational excellence.
4. Systematic to manager plant cost activity, identify/improve/control the efficiency, material, labor and be all aspect of the cost viewing.Being responsible for driving conversion productivity.
5. Key member of global lean committee, share/provide/lead global projects and activities.
6. Take role as internal process/cost consultants, to assistant plant manager solve management issues
7. Provide leadership on lean thinking, lean processing and lean production, continue to promote the culture of continuous improvement.
8. Lead TEOA / lean know-how transfer projects, to implement, optimize and solve specific problems in operation
**QUALIFICATIONS AND SKILLS REQUIRED**
1. B.S. Degree in engineering or technical field.
2. Minimum 8 years working experiences, 3 years working experiences as Continuous Improvement managerat least.Professional experience with focus on production, logistics or industrial engineering is an advantage.
3. Previous experience in leadingboth ofcontinuous improvement activitiesandvalue streamtransformation projects.
4. Good flexibility and can work under pressure
5. Demonstrate the ability to lead change, a great team-work player.
6. Excellent communication and coaching skills, strong leadership skills.
7. Ability to think strategically and execute tactically, being result-oriented.
8. Project management skills.
9. Fluent in both spoken and written English and local language is essential.
10. Lean Six Sigma Black Belt Certification is an advantage
**Job Overview**
TE Connectivity's Continuous Improvement Teams design and implement programs and projects to improve products, services, or processes aligned with business strategies. They coach teams; establish program performance metrics; and establish process excellence supports.
**What your background should look like:**
**Competencies**
Building Effective Teams
Motivating Others
Managing and Measuring Work
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
SET : Strategy, Execution, Talent (for managers)
Location:
Tanauan, BTG, PH, 4232
City: Tanauan
State: BTG
Country/Region: PH
Travel: 10% to 25%
Requisition ID:
Alternative Locations:
Function: Continuous Improvement
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.

MGR I CONTINUOUS IMPROVEMENT
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
We are seeking a highly motivated and experienced TEOA (TE Operating Advantage) Practitioner to drive Continuous Improvement initiatives within our Supply Chain Planning function. The ideal candidate will leverage lean and business principles and methodologies to optimize processes, enhance efficiency, and contribute to overall operational excellence.
**What your background should look like:**
**Key Responsibilities**
- Implement and champion TEOA principles (TE Continuous Improvement System) and tools across Supply Chain Planning processes.
- Identify areas for improvement and lead projects to enhance operational efficiency and effectiveness.
- Collaborate with cross-functional teams to develop and implement best practices in supply chain planning.
- Conduct process mapping, root cause analysis, and develop innovative solutions to complex problems.
- Lead Kaizen events and other continuous improvement initiatives within the supply chain planning domain.
- Develop and track key performance indicators (KPIs) to measure the success of TEOA initiatives.
- Provide training and mentoring to team members on TEOA methodologies and tools.
- Create and maintain documentation of best practices and standard operating procedures.
- Regularly report on project progress and outcomes to senior management.
**Qualifications:**
Educational Degree
+ Bachelor's degree in Supply Chain Management, Business Administration, Industrial Engineering, or a related field
Professional Experience
+ 5+ years of experience in supply chain planning or operations management.
+ Proven track record in implementing continuous improvement methodologies (e.g., Lean, Six Sigma).
+ Strong understanding of Continuous Improvement principles (TEOA ) and their application in supply chain processes.
**Competencies**
Building Effective Teams
Motivating Others
Managing and Measuring Work
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
SET : Strategy, Execution, Talent (for managers)
Location:
Alabang Muntinlupa, 00, PH, 1780
City: Alabang Muntinlupa
State: 00
Country/Region: PH
Travel: 10% to 25%
Requisition ID:
Alternative Locations:
Function: Continuous Improvement
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.

CONTINUOUS IMPROVEMENT ANALYST II
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
This role will focus on talent development, skills management, and continuous improvement within our supply chain organization. The ideal candidate will be a recent graduate or early career professional with a passion for supply chain management and a keen interest in developing talent and skills frameworks.
**What your background should look like:**
1. Accelerate the Fellow Program in SC Planning
+ Assist in identifying and nurturing talent within the supply chain team
+ Collaborate with HR to develop and implement talent retention strategies
+ Support mentorship and knowledge-sharing initiative
2. Skill Matrix and Job Framework
+ Help develop and maintain a comprehensive skill matrix for supply chain roles
+ Assist in defining standard roles and responsibilities across the supply chain function
+ Support the creation and updating of job descriptions and competency framework
3. Skill Assessment
+ Conduct skill gap analyses to identify strengths and weaknesses among teams
+ Assist in developing assessment tools and methodologies
+ Analyze assessment results and provide insights to managemen
4. Development
+ Contribute to the creation of individual and team training plans
+ Assist in identifying relevant training resources and programs
+ Track and report on training effectiveness and completion rate
5. Competency
+ Help ensure high-quality experiences for team members through competency-based development
+ Assist in aligning competencies with business objectives and industry standards
+ Support the implementation of competency-based performance evaluation
6. Talent Heatmap
+ Contribute to the development and maintenance of a talent heatmap
+ Assist in identifying top performers across different supply chain functions
+ Support succession planning initiatives by providing data-driven insight
Qualifications:
Educational Degree
+ Bachelor's degree in Supply Chain Management, Business Administration, Industrial Engineering, or a related fiel
Professional Experience
+ 2+ years of experience in supply chain or a related field (internships and co-op experiences are valuable)
+ Strong analytical and problem-solving skills
+ Proficiency in Microsoft Office Suite, especially Excel
+ Excellent written and verbal communication skills
+ Ability to work effectively in a team environment
+ Keen interest in talent development and skills management
+ Familiarity with supply chain processes and terminology
+ Experience with data visualization tools (e.g., Power BI, Tableau)
+ Knowledge of HR information systems or talent management software
+ Understanding of lean principles and continuous improvement methodologie
Key Competencies
+ Analytical thinking and data interpretation
+ Project management and organization
+ Attention to detail
+ Interpersonal and communication skills
+ Adaptability and willingness to learn
+ Creativity and innovation in problem-solving
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
Alabang Muntinlupa, 00, PH, 1780
City: Alabang Muntinlupa
State: 00
Country/Region: PH
Travel: Less than 10%
Requisition ID:
Alternative Locations:
Function: Continuous Improvement
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.

1. Drive adoption of Lean Six Sigma tools and principles across the organization.
2. Lead Process Re-engineering efforts to streamline operations and enhance value delivery.
3. Conduct Benchmarking and Performance Baseline Measurement to evaluate current performance and identify improvement opportunities.
4. Design and implement a Continuous Improvement Framework tailored to business needs.
5. Facilitate Continuous Improvement Workshops and Training Sessions to build internal capabilities and foster a culture of innovation.
6. Conduct Process Maturity Assessments and leverage insights to support transformation projects.
7. Support operations in data-driven decision-making, Root Cause Analysis, and strategic initiatives through analyzed data.
8. Facilitate Value Stream Mapping activities to identify waste and co-create transformation roadmaps.
9. Conduct Process Assessments to identify opportunities for automation and digital transformation.
10. Apply comprehensive knowledge of Lean Six Sigma, Project Management, and Process Improvement to deliver high-impact solutions.
11. Design solutions that align with organizational objectives, addressing challenges across process, people, policy, and technology.
12. Work independently on complex, large-scope projects with minimal supervision.
13. Contribute to the development of policies and procedures that support continuous improvement.
14. Mentor and guide Community of Practice (CoP) Ambassadors, fostering knowledge sharing and capability building across the organization.
15. May act as a mentor to less experienced colleagues in CI methodologies and best practices.
Ensure work is aligned with strategic goals and reviewed for effectiveness in meeting objectives.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (

+ Drive Lean Six Sigma Tools and Principles adoption
+ Conduct Process Maturity Assessment and leverage analyzed output in transformation projects
+ Support operations in data-driven decision making, Root Cause Analysis and strategic initiatives through analyzed data
+ Facilitate value stream mapping activities and support the business in identifying wastes and creating a process transformation roadmap
+ Conduct Process Assessment to identify process automation opportunities
+ Applies comprehensive knowledge and a thorough understanding of Lean Six Sigma/Project Management/Process Improvement concepts, principles, and technical capabilities to perform varied tasks and projects
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Design solutions (automation & process improvement) consistent with organization objectives in line with process, people, policy, and technology challenges
+ Completes work independently receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as a mentor to less experienced colleagues
+ Facilitate Continuous Improvement specific workshop(s)/training(s)Design/Redesigns contents to ensure it matches the learner's needs
+ Manages and maintains all reports, files and documentation associated with training delivery
+ Provides regular coaching, feedback, and mentoring opportunities to trainees
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (

The **Operations Excellence Consultant** will support the Operational Excellence Tower Leader in executing the Operational Excellence strategic initiatives of MBPS by delivering process and performance improvement projects.
**Position Responsibilities:**
Operational Excellence in Insurance
+ Analyze and optimize core insurance processes (e.g., underwriting, claims, policy administration, customer service) using Lean, Six Sigma, and Agile methodologies.
+ Identify inefficiencies and design scalable solutions to improve turnaround times, reduce costs, and enhance service quality.
+ Develop and track KPIs to measure operational performance and transformation impact.
Digital Transformation & Emerging Tech Integration
+ Evaluate and implement emerging technologies such as AI/ML for risk assessment, RPA for claims automation, and other digital solutions to optimize policy verification.
+ Collaborate with IT, COEs and business teams to pilot and scale digital initiatives across the insurance value chain.
+ Stay abreast of Insurtech trends and regulatory developments to inform innovation strategies.
Data Analytics & Insight Generation
+ Leverage data analytics tools to uncover insights from customer behavior, claims trends, and operational data.
+ Build dashboards and visualizations to support data-driven decision-making across departments.
Change Management & Stakeholder Engagement
+ Support change initiatives to ensure smooth adoption of new technologies and processes.
+ Facilitate workshops to identify improvement opportunities and align stakeholders
+ Help build transformation capabilities across the organization.
**Required Qualifications:**
+ Bachelor's degree in Business, Information Systems, or related field
+ 3-5 years of experience in operational excellence, transformation, or digital innovation within the insurance or financial services industry.
+ Strong understanding of insurance operations and regulatory environment.
+ Familiarity with emerging technologies relevant to insurance (e.g., AI, RPA, IoT, OCR, and Blockchain).
+ Proficiency in data tools such as Power BI, Tableau, SQL, or Python.
+ Certifications in Lean Six Sigma, Agile, or project management (e.g., PMP) are a plus.
**Preferred Qualifications:**
+ Experience with insurance processes and platforms
+ Experience in agile project delivery and digital solution deployment.
+ Knowledge of customer journey mapping and experience design and automation opportunity assessment in insurance.
+ Familiarity with automation platforms (e.g., UiPath, Blue Prism).
+ Knowledge of cloud platforms (e.g., AWS, Azure) and API integrations.
+ Understanding of regulatory compliance and data privacy in insurance.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

The **Operational Excellence Consultant** plays a critical role to support the creation and execution of operational workflow and templates that aligns to Retirement target operating model. As a part of the Retirement Operations team, this role will report directly to the Operational Excellence Director, and will play a key role through in depth business analysis, hands on support, while learning new tools that will help automate current operational processes.
Support the Operational Excellence Tower Leader in executing the Operational Excellence strategic initiatives of MBPS by delivering process and performance improvement projects.
**Position Responsibilities:**
+ Execute the operational excellence projects assigned by the Operational Excellence Director
+ Scope of operational excellence projects involving performance improvement typically include but may not be limited to the following key operational metrics: CSAT, tNPS, Service Level, TAT, Backlog, AHT, APT, Productivity, Utilization, Costs, Quality, etc.
+ Scope of operational excellence projects involving process development and design, process improvement/ re-engineering and process deployment typically include but are not limited to: operational management standards, training & skills verification for key frontline staff, workforce management, quality & transaction monitoring, etc.
+ Experience using Microsoft Suite applications and strong working knowledge of VBA and/or macros
+ Experience with creating and producing process maps that illustrate step-by-step processes
+ Knowledge of configuration changes such as flows, fields, page layout, custom setting
+ Act as Business Analyst to document use cases and translate them into business requirement; align with project scope and deliverables.
+ Partners with Transformation Delivery Director and/or Manager to drive resolution of issues, track project progress against strategic objectives.
+ Documents and monitors all issues; recommend strategy to address and avoid operational risk and project roadblock.
+ Partners effectively with cross functional and virtual teams by demonstrating collaboration, adaptability, and influence.
+ Entrepreneurial spirit and comfort working in a rapidly changing environment and demonstrate interest in experimenting with emerging technologies, understanding the business impact.
+ Strong problem solving and demonstrate out of the box thinking.
+ Actively embraces change efforts and initiatives to manage project disruptions, identified as change agent to contribute to root cause analysis.
+ Actively monitors risks and escalation as needed; anticipates and mitigates risks.
+ Demonstrates coping mechanisms with pressures & setbacks Identifies escalation items early and produces options for resolution.
+ Strong internal network, shares ideas with others, participates in brainstorming sessions.
+ Partners effectively with cross functional and virtual teams by demonstrating collaboration, adaptability, and influence.
+ Owns their career development and takes advantage of available resources to advance technical and business skills.
+ Identify key opportunities through a data-driven Baseline Review using the GBS Operational Excellence Assessment approach
+ Perform process discovery sessions and data analyses that are appropriate and sufficient in order to deliver the project objectives
+ Design structured approaches and processes based on the GBS Operational Excellence Framework
+ Use the appropriate framework and tools to improve identified process and performance issues/opportunities such as the GBS Operational Excellence Framework, DMAIC, 7 Quality Tools, Statistical Analysis, A3, Design Thinking, etc.
+ Leverage on industry & technical expertise and on the GBS Operational Excellence Framework to provide value-added recommendations during the delivery of projects
+ Develop project deliverables including status reports, Baseline Review Management Readout, Process Maps, Data Analysis, Implementation Plan, etc.
+ Complete high quality project deliverables within the defined project timelines
+ Present results of Baseline Review to stakeholders to discuss key opportunities and recommendations
+ Manage stakeholder expectations through appropriate engagement and timely status reporting on operational excellence projects
+ Support tracking of benefits and document performance improvement from deployed Operational Excellence projects
**Ambassador for Operational Excellence Culture in GBS**
+ Support the updating of the GBS Operational Excellence Framework
+ Be a consultant for operations leaders to help them deploy the GBS Operational Excellence Framework within their respective teams
+ Participate in LEAN Sigma workshops and provide support to operations leaders and/or process experts during their LEAN Six Sigma projects
+ Cultivate a continuous improvement culture and critical thinking in the organization by actively participating in the GBS Operational Excellence Community of Practice and sharing industry best practices, case studies, implementation tips, new trends and tools in Operational Excellence, etc.
**Other Roles**
+ Model the MBPS Values in Action as well as other corporate governance & compliance policies such as but not limited to: Code of Employee Discipline, Data Privacy, Information Security, etc.
**Qualifications:**
+ Knowledge and Skills
+ Knowledge of BPO operations management concepts
+ Understanding of common BPO output metrics and the related CTQs
+ Knowledge of business process management concepts
+ Advanced knowledge on MS Office
+ Knowledge of Basic Statistics and ability to perform basic data analysis
+ Ability to identify process gaps and performance improvement opportunities leveraging on skills and experience leading BPO operations
+ Excellent written and verbal communication skills
+ Experience & Qualification
+ Minimum 7 to 10 years of Canada or US Retirement Operations process experience. Specifically either MPS, GA, or OA in either Sponsor Processing, Sponsor Servicing, Member Processing, and Payroll.
+ Desired
+ Insurance industry experience
+ Experience implementing process and performance improvement projects (BPO Industry)
+ Certified COPC Implementation Leader
+ LEAN Six Sigma Certification
+ Familiarity with commonly used BPO tools and systems (i.e. Nice, Verint, IEX, ACD, CRM, Ticketing Systems, Knowledgebase, Learning Management Systems, Power Bi, etc.)
+ Experience in developing & facilitating management trainings
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

The **Operational Excellence Consultant** plays a critical role to support the creation and execution of operational workflow and templates that aligns to Retirement target operating model. As a part of the Retirement Operations team, this role will report directly to the Operational Excellence Director, and will play a key role through in depth business analysis, hands on support, while learning new tools that will help automate current operational processes.
Support the Operational Excellence Tower Leader in executing the Operational Excellence strategic initiatives of MBPS by delivering process and performance improvement projects.
**Position Responsibilities:**
+ Execute the operational excellence projects assigned by the Operational Excellence Director
+ Scope of operational excellence projects involving performance improvement typically include but may not be limited to the following key operational metrics: CSAT, tNPS, Service Level, TAT, Backlog, AHT, APT, Productivity, Utilization, Costs, Quality, etc.
+ Scope of operational excellence projects involving process development and design, process improvement/ re-engineering and process deployment typically include but are not limited to: operational management standards, training & skills verification for key frontline staff, workforce management, quality & transaction monitoring, etc.
+ Experience using Microsoft Suite applications and strong working knowledge of VBA and/or macros
+ Experience with creating and producing process maps that illustrate step-by-step processes
+ Knowledge of configuration changes such as flows, fields, page layout, custom setting
+ Act as Business Analyst to document use cases and translate them into business requirement; align with project scope and deliverables.
+ Partners with Transformation Delivery Director and/or Manager to drive resolution of issues, track project progress against strategic objectives.
+ Documents and monitors all issues; recommend strategy to address and avoid operational risk and project roadblock.
+ Partners effectively with cross functional and virtual teams by demonstrating collaboration, adaptability, and influence.
+ Entrepreneurial spirit and comfort working in a rapidly changing environment and demonstrate interest in experimenting with emerging technologies, understanding the business impact.
+ Strong problem solving and demonstrate out of the box thinking.
+ Actively embraces change efforts and initiatives to manage project disruptions, identified as change agent to contribute to root cause analysis.
+ Actively monitors risks and escalation as needed; anticipates and mitigates risks.
+ Demonstrates coping mechanisms with pressures & setbacks Identifies escalation items early and produces options for resolution.
+ Strong internal network, shares ideas with others, participates in brainstorming sessions.
+ Partners effectively with cross functional and virtual teams by demonstrating collaboration, adaptability, and influence.
+ Owns their career development and takes advantage of available resources to advance technical and business skills.
+ Identify key opportunities through a data-driven Baseline Review using the GBS Operational Excellence Assessment approach
+ Perform process discovery sessions and data analyses that are appropriate and sufficient in order to deliver the project objectives
+ Design structured approaches and processes based on the GBS Operational Excellence Framework
+ Use the appropriate framework and tools to improve identified process and performance issues/opportunities such as the GBS Operational Excellence Framework, DMAIC, 7 Quality Tools, Statistical Analysis, A3, Design Thinking, etc.
+ Leverage on industry & technical expertise and on the GBS Operational Excellence Framework to provide value-added recommendations during the delivery of projects
+ Develop project deliverables including status reports, Baseline Review Management Readout, Process Maps, Data Analysis, Implementation Plan, etc.
+ Complete high quality project deliverables within the defined project timelines
+ Present results of Baseline Review to stakeholders to discuss key opportunities and recommendations
+ Manage stakeholder expectations through appropriate engagement and timely status reporting on operational excellence projects
+ Support tracking of benefits and document performance improvement from deployed Operational Excellence projects
**Ambassador for Operational Excellence Culture in GBS**
+ Support the updating of the GBS Operational Excellence Framework
+ Be a consultant for operations leaders to help them deploy the GBS Operational Excellence Framework within their respective teams
+ Participate in LEAN Sigma workshops and provide support to operations leaders and/or process experts during their LEAN Six Sigma projects
+ Cultivate a continuous improvement culture and critical thinking in the organization by actively participating in the GBS Operational Excellence Community of Practice and sharing industry best practices, case studies, implementation tips, new trends and tools in Operational Excellence, etc.
**Other Roles**
+ Model the MBPS Values in Action as well as other corporate governance & compliance policies such as but not limited to: Code of Employee Discipline, Data Privacy, Information Security, etc.
**Required Qualifications:**
+ Knowledge and Skills
+ Knowledge of BPO operations management concepts
+ Understanding of common BPO output metrics and the related CTQs
+ Knowledge of business process management concepts
+ Advanced knowledge on MS Office
+ Knowledge of Basic Statistics and ability to perform basic data analysis
+ Ability to identify process gaps and performance improvement opportunities leveraging on skills and experience leading BPO operations
+ Excellent written and verbal communication skills
+ Experience & Qualification
+ Minimum 7 to 10 years of Canada or US Retirement Operations process experience. Specifically either MPS, GA, or OA in either Sponsor Processing, Sponsor Servicing, Member Processing, and Payroll.
+ Desired
+ Insurance industry experience
+ Experience implementing process and performance improvement projects (BPO Industry)
+ Certified COPC Implementation Leader
+ LEAN Six Sigma Certification
+ Familiarity with commonly used BPO tools and systems (i.e. Nice, Verint, IEX, ACD, CRM, Ticketing Systems, Knowledgebase, Learning Management Systems, Power Bi, etc.)
+ Experience in developing & facilitating management trainings
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

The **Operational Excellence Consultant** plays a critical role to support the creation and execution of operational workflow and templates that aligns to Retirement target operating model. As a part of the Retirement Operations team, this role will report directly to the Operational Excellence Director, and will play a key role through in depth business analysis, hands on support, while learning new tools that will help automate current operational processes.
Support the Operational Excellence Tower Leader in executing the Operational Excellence strategic initiatives of MBPS by delivering process and performance improvement projects.
**Position Responsibilities:**
+ Execute the operational excellence projects assigned by the Operational Excellence Director
+ Scope of operational excellence projects involving performance improvement typically include but may not be limited to the following key operational metrics: CSAT, tNPS, Service Level, TAT, Backlog, AHT, APT, Productivity, Utilization, Costs, Quality, etc.
+ Scope of operational excellence projects involving process development and design, process improvement/ re-engineering and process deployment typically include but are not limited to: operational management standards, training & skills verification for key frontline staff, workforce management, quality & transaction monitoring, etc.
+ Experience using Microsoft Suite applications and strong working knowledge of VBA and/or macros
+ Experience with creating and producing process maps that illustrate step-by-step processes
+ Knowledge of configuration changes such as flows, fields, page layout, custom setting
+ Act as Business Analyst to document use cases and translate them into business requirement; align with project scope and deliverables.
+ Partners with Transformation Delivery Director and/or Manager to drive resolution of issues, track project progress against strategic objectives.
+ Documents and monitors all issues; recommend strategy to address and avoid operational risk and project roadblock.
+ Partners effectively with cross functional and virtual teams by demonstrating collaboration, adaptability, and influence.
+ Entrepreneurial spirit and comfort working in a rapidly changing environment and demonstrate interest in experimenting with emerging technologies, understanding the business impact.
+ Strong problem solving and demonstrate out of the box thinking.
+ Actively embraces change efforts and initiatives to manage project disruptions, identified as change agent to contribute to root cause analysis.
+ Actively monitors risks and escalation as needed; anticipates and mitigates risks.
+ Demonstrates coping mechanisms with pressures & setbacks Identifies escalation items early and produces options for resolution.
+ Strong internal network, shares ideas with others, participates in brainstorming sessions.
+ Partners effectively with cross functional and virtual teams by demonstrating collaboration, adaptability, and influence.
+ Owns their career development and takes advantage of available resources to advance technical and business skills.
+ Identify key opportunities through a data-driven Baseline Review using the GBS Operational Excellence Assessment approach
+ Perform process discovery sessions and data analyses that are appropriate and sufficient in order to deliver the project objectives
+ Design structured approaches and processes based on the GBS Operational Excellence Framework
+ Use the appropriate framework and tools to improve identified process and performance issues/opportunities such as the GBS Operational Excellence Framework, DMAIC, 7 Quality Tools, Statistical Analysis, A3, Design Thinking, etc.
+ Leverage on industry & technical expertise and on the GBS Operational Excellence Framework to provide value-added recommendations during the delivery of projects
+ Develop project deliverables including status reports, Baseline Review Management Readout, Process Maps, Data Analysis, Implementation Plan, etc.
+ Complete high quality project deliverables within the defined project timelines
+ Present results of Baseline Review to stakeholders to discuss key opportunities and recommendations
+ Manage stakeholder expectations through appropriate engagement and timely status reporting on operational excellence projects
+ Support tracking of benefits and document performance improvement from deployed Operational Excellence projects
**Ambassador for Operational Excellence Culture in GBS**
+ Support the updating of the GBS Operational Excellence Framework
+ Be a consultant for operations leaders to help them deploy the GBS Operational Excellence Framework within their respective teams
+ Participate in LEAN Sigma workshops and provide support to operations leaders and/or process experts during their LEAN Six Sigma projects
+ Cultivate a continuous improvement culture and critical thinking in the organization by actively participating in the GBS Operational Excellence Community of Practice and sharing industry best practices, case studies, implementation tips, new trends and tools in Operational Excellence, etc.
**Other Roles**
+ Model the MBPS Values in Action as well as other corporate governance & compliance policies such as but not limited to: Code of Employee Discipline, Data Privacy, Information Security, etc.
**Required Qualifications:**
+ Knowledge and Skills
+ Knowledge of BPO operations management concepts
+ Understanding of common BPO output metrics and the related CTQs
+ Knowledge of business process management concepts
+ Advanced knowledge on MS Office
+ Knowledge of Basic Statistics and ability to perform basic data analysis
+ Ability to identify process gaps and performance improvement opportunities leveraging on skills and experience leading BPO operations
+ Excellent written and verbal communication skills
+ Experience & Qualification
+ Minimum 7 to 10 years of Canada or US Retirement Operations process experience. Specifically either MPS, GA, or OA in either Sponsor Processing, Sponsor Servicing, Member Processing, and Payroll.
+ Desired
+ Insurance industry experience
+ Experience implementing process and performance improvement projects (BPO Industry)
+ Certified COPC Implementation Leader
+ LEAN Six Sigma Certification
+ Familiarity with commonly used BPO tools and systems (i.e. Nice, Verint, IEX, ACD, CRM, Ticketing Systems, Knowledgebase, Learning Management Systems, Power Bi, etc.)
+ Experience in developing & facilitating management trainings
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido