338 Content Specialist jobs in the Philippines

Function:

HR Business Services

Organization Type:

Shared Services / Integrated Business Services (IBS)

Job Location:

Meycauayan, Bulacan PH

Company:

Nestlé Business Services AOA, Inc.

Employment Type:

Full-Time Employment

Reports to:

HR BS Operations Lead

Job Purpose
The Content Management Specialist ensures HR content is accurate, clear, and accessible across Nestlé's digital employee platforms. This role adapts and localizes materials for diverse markets, making complex information easy to understand and supporting positive employee experience. Additionally, the specialist manages stakeholder relationships and oversees project management to ensure timely and effective delivery of content initiatives.

Key Responsibilities

You will act as a Content Specialist, performing creative content adaptation and localization activities, with service orientation to the Market/Business.

• Content Development & Creation
• Design, develop, and maintain knowledge base contents (Articles, FAQ, Procedures, Policies, L5s).
• Test the employee centricity of the articles by going through "employee journeys" - trying to execute tasks that employees are supposed to do based on the content (e.g. raising a request, updating data etc) to learn how easy the content makes these tasks for employees.
• Design and develop communication kits as requested by the market and disseminate these to end-users using available channels such as the Banner Content in , email blast, or other identified channels used by the Markets.
• Ensure consistency in tone, structure, and branding across all content assets.
• Convert complex HR processes and policies into simple, employee-friendly formats.
• Translate Knowledge base contents into their relevant local language, as needed.
• Content Adaptation & Localization
• Adapt existing global HR content (e.g., policies, training materials, QRGs, etc.) to meet the specific cultural, linguistic, and regulatory requirements of the markets.
• Stakeholder Collaboration & Project Management
• Work closely with the IBS HR BS Team for possible content improvements
• Drive the regular Feedback Loops with the Market partners to discuss content management-related topics/agenda.
• Adjust content as per employees' feedback, closing feedback loops, and improving employee experience.
• Collaborate with Employee Digital Service Experience (ESDE) or Global IT HR teams for platform improvements and integration.
• Content Lifecycle & Publishing
• Manage the full lifecycle of content: creation, review, approval, publication, and retirement, while ensuring that content is NIVA-ready.
• Coordinate multilingual translations and localization based on geography.
• Knowledge & Channel Optimization
• Structure content for digital channels (e.g., portal, NIVA chatbot, mobile apps).
• Support chatbot training by tagging and formatting content for conversational AI tools.
• Continuous Improvement & Innovation
• Proactively identify opportunities to improve content creation & localization. This includes leveraging new technologies or methodologies to enhance efficiency and employee experience.
• Identify knowledge gaps based on reporting, dashboard results, AskHR cases, and propose new content to reduce AskHR case volumes.
• Capability Building
• Facilitate capability building on Content Management to the market and/or the Contact Center team, as needed.
• Ensures that any changes to and/or NIVA content are cascaded to the AskHR Team.
• Create content-related training materials and/or enhance existing ones.
• Conducts process-related coaching with the Content Management Analyst, as needed.
• Actively participate in training and other learning opportunities to expand knowledge of Content Management.
• Reporting & Governance
• Monitor content performance using analytics (search logs, click rates, feedback scores).
• Ensures that content management-related reports are shared with stakeholders in a timely and accurate manner
• Participate in the regular Monthly Operations (MOR) reviews to present the and AskHR Footprints.

Tools & Technologies

• ServiceNow as the main Content Management Systems (CMS)
• portal
• MS Outlook to send & receive emails, as well as schedule meetings using the Content Management GMB
• SharePoint for the management of documents and the sharing of information
• Adobe Pro to manage and create PDFs, including editing text and images within PDFs
• NesGPT and CoPilot for writing and refining content, as well as summarizing complex documents
• NesLingo, NesGPT or CoPilot for translations of KB articles to related languages.
• Canva as a design and collaboration tool.
• Snagit to capture images and videos from the screen, add annotations, and share them across various platforms.

Key Success Measures (KPIs)

• Increase in self-service portal usage/adoption
• % Reduction in AskHR inquiries (case deflection rate)
• SLA compliance for content creation and updates
• Content engagement score (clicks, time on page, satisfaction ratings)
• User feedback results

Required Skills & Qualifications
Education & Key Experiences:

• Bachelor's degree in Communications,Information Design, or related field
• At least 2 years of experience in knowledge/content management, or employee communications
• Experience in managing multiple content projects simultaneously, coordinating with various stakeholders, and meeting deadlines.
• A foundational understanding of the employee lifecycle and hire-to-retire processes
• Experience in a Shared Services or Global Business Services environment is an advantage
• Proven ability to work and multitask under pressure and respond quickly to changing situations in complex environments

Skills
Technical Skills

• Excellent creativity, writing, editing, and communication skills
• Understanding of HR processes (e.g., payroll, benefits, leave, timekeeping) is an advantage
• Knowledge of UX principles and content accessibility standards
• Ability to organize, oversee, and deliver projects
• Ability to identify and engage with stakeholders, understanding their needs and expectations, and ensuring effective communication and collaboration
• Ability to examine data, identify patterns, and draw insights

Soft Skills

• Strong attention to detail, with an ability to prioritize urgent tasks
• Ability to work cross-functionally in a matrixed environment
• Excellent comprehension and interpersonal communication skills
• Strong time management and multi-tasking skills
• High degree of accuracy in executing work
• Illustrate strong service orientation and exceptional commitment to deliver quality service
• Capable of working well independently and in a team environment
• Illustrate critical decision-making skills
• Creative problem-solving skills

Other Personal Qualities:

• Ability to illustrate teamwork and work in harmony with others.
• Has initiative, analytical thinking, and problem-solving capacity.
• Maintains professionalism, patience, and efficiency in handling end-user issues and complaints.
• Has a strong emotional quotient and social intelligence.
• Displays commitment, adaptability, and accountability.
• Aptitude for learning and understanding even under pressure.

HRBS Content Management Specialist

HR Business Services

Shared Services / Integrated Business Services (IBS)

Meycauayan, Bulacan PH

Nestlé Business Services AOA, Inc.

Full-Time Employment

HR BS Operations Lead

The Content Management Specialist ensures HR content is accurate, clear, and accessible across Nestlé's digital employee platforms. This role adapts and localizes materials for diverse markets, making complex information easy to understand and supporting positive employee experience. Additionally, the specialist manages stakeholder relationships and oversees project management to ensure timely and effective delivery of content initiatives.

You will act as a Content Specialist, performing creative content adaptation and localization activities, with service orientation to the Market/Business.

• Design, develop, and maintain knowledge base contents (Articles, FAQ, Procedures, Policies, L5s).
• Test the employee centricity of the articles by going through "employee journeys" - trying to execute tasks that employees are supposed to do based on the content (e.g. raising a request, updating data etc) to learn how easy the content makes these tasks for employees.
• Design and develop communication kits as requested by the market and disseminate these to end-users using available channels such as the Banner Content in , email blast, or other identified channels used by the Markets.
• Ensure consistency in tone, structure, and branding across all content assets.
• Convert complex HR processes and policies into simple, employee-friendly formats.
• Translate Knowledge base contents into their relevant local language, as needed.

• Adapt existing global HR content (e.g., policies, training materials, QRGs, etc.) to meet the specific cultural, linguistic, and regulatory requirements of the markets.

• Work closely with the IBS HR BS Team for possible content improvements
• Drive the regular Feedback Loops with the Market partners to discuss content management-related topics/agenda.
• Adjust content as per employees' feedback, closing feedback loops, and improving employee experience.
• Collaborate with Employee Digital Service Experience (ESDE) or Global IT HR teams for platform improvements and integration.

• Manage the full lifecycle of content: creation, review, approval, publication, and retirement, while ensuring that content is NIVA-ready.
• Coordinate multilingual translations and localization based on geography.

• Structure content for digital channels (e.g., portal, NIVA chatbot, mobile apps).
• Support chatbot training by tagging and formatting content for conversational AI tools.

• Proactively identify opportunities to improve content creation & localization. This includes leveraging new technologies or methodologies to enhance efficiency and employee experience.
• Identify knowledge gaps based on reporting, dashboard results, AskHR cases, and propose new content to reduce AskHR case volumes.

• Facilitate capability building on Content Management to the market and/or the Contact Center team, as needed.
• Ensures that any changes to and/or NIVA content are cascaded to the AskHR Team.
• Create content-related training materials and/or enhance existing ones.
• Conducts process-related coaching with the Content Management Analyst, as needed.
• Actively participate in training and other learning opportunities to expand knowledge of Content Management.

• Monitor content performance using analytics (search logs, click rates, feedback scores).
• Ensures that content management-related reports are shared with stakeholders in a timely and accurate manner
• Participate in the regular Monthly Operations (MOR) reviews to present the and AskHR Footprints.

• ServiceNow as the main Content Management Systems (CMS)
• portal
• MS Outlook to send & receive emails, as well as schedule meetings using the Content Management GMB
• SharePoint for the management of documents and the sharing of information
• Adobe Pro to manage and create PDFs, including editing text and images within PDFs
• NesGPT and CoPilot for writing and refining content, as well as summarizing complex documents
• NesLingo, NesGPT or CoPilot for translations of KB articles to related languages.
• Canva as a design and collaboration tool.
• Snagit to capture images and videos from the screen, add annotations, and share them across various platforms.

• Increase in self-service portal usage/adoption
• % Reduction in AskHR inquiries (case deflection rate)
• SLA compliance for content creation and updates
• Content engagement score (clicks, time on page, satisfaction ratings)
• User feedback results

• Bachelor's degree in Communications,Information Design, or related field
• At least 2 years of experience in knowledge/content management, or employee communications
• Experience in managing multiple content projects simultaneously, coordinating with various stakeholders, and meeting deadlines.
• A foundational understanding of the employee lifecycle and hire-to-retire processes
• Experience in a Shared Services or Global Business Services environment is an advantage
• Proven ability to work and multitask under pressure and respond quickly to changing situations in complex environments

• Excellent creativity, writing, editing, and communication skills
• Understanding of HR processes (e.g., payroll, benefits, leave, timekeeping) is an advantage
• Knowledge of UX principles and content accessibility standards
• Ability to organize, oversee, and deliver projects
• Ability to identify and engage with stakeholders, understanding their needs and expectations, and ensuring effective communication and collaboration
• Ability to examine data, identify patterns, and draw insights

• Strong attention to detail, with an ability to prioritize urgent tasks
• Ability to work cross-functionally in a matrixed environment
• Excellent comprehension and interpersonal communication skills
• Strong time management and multi-tasking skills
• High degree of accuracy in executing work
• Illustrate strong service orientation and exceptional commitment to deliver quality service
• Capable of working well independently and in a team environment
• Illustrate critical decision-making skills
• Creative problem-solving skills

• Ability to illustrate teamwork and work in harmony with others.
• Has initiative, analytical thinking, and problem-solving capacity.
• Maintains professionalism, patience, and efficiency in handling end-user issues and complaints.
• Has a strong emotional quotient and social intelligence.
• Displays commitment, adaptability, and accountability.
• Aptitude for learning and understanding even under pressure.

This year, Bell-Kenz Pharma proudly celebrates close to two decades of unwavering commitment to enhancing Filipino lives through affordable, accessible, high-quality medicines. As a rapidly expanding organization, we're seeking driven, resourceful individuals with a passion for learning and a commitment to delivering results.

At Bell-Kenz Pharma, you'll discover exciting opportunities to broaden your career horizons, supported by competitive compensation, comprehensive benefits, and performance-based incentives.

Digital Content Specialist

Crafting compelling digital experiences

Responsibilities:

• Delivers premium, captivating digital content that resonates with our brand's identity, optimized for diverse platforms including websites, social media, email campaigns, and other online channels.
• Establishes and upholds a unified brand voice, tone, and messaging across all communication channels, including our company website, social media platforms, press releases, and other communication mediums
• Develops and executes a comprehensive digital content strategy, including creating a content calendar, writing and optimizing content for various digital platforms, and collaborating with cross-functional teams to ensure alignment with brand objectives. Responsibilities also encompass implementing search engine optimization best practices, monitoring engagement metrics, and adapting content to enhance visibility and audience engagement across channels.
• Monitors and assesses digital content performance metrics—such as website traffic, social media engagement, email open rates, and conversion rates—to provide actionable, data-driven insights.
• Collaborating with cross-functional teams to ensure consistent communication, adherence to content governance policies, and optimization of digital content for search engines, thereby enhancing the online visibility and reach.

Qualifications:

• Bachelor's degree in Marketing, Digital Media, Journalism, Communication, or Graphic/Web Design.
• At least 2 years of experience in content creation, copywriting, or digital marketing.
• Demonstrated ability to produce high-quality, engaging content across various platforms, including websites, social media, and email campaigns.
• Experience in corporate branding, public relations, or marketing communications is highly preferred.

Benefits:

As a valued member of the Bell-Kenz team, you'll enjoy:

• A comprehensive benefits package, including health, vision, dental, and life insurance.
• Paid time off to recharge and pursue your passions.
• Access to training and development programs led by seasoned professionals and industry leaders.

Location:

Our office is conveniently located along Malakas Street, Quezon City, just a short distance from Quezon City Hall and close to major transport hubs.

Application Information:

If you're eager to contribute to an organization that genuinely improves lives, we invite you to join our team Click APPLY to jumpstart your application. Our talent acquisition team will review your submission and reach out to you shortly.

For any questions about this role, feel free to contact us at

About the Company:

Bell-Kenz strives to create meaningful impact in the communities it serves. Our focus on our founding vision has been steadfast: to provide affordable and high-quality medicines to Filipinos nationwide. We proudly distribute pharmaceutical products sourced from CGMP (Certified Good Manufacturing Practice) and US FDA-approved drug-manufacturing plants. Our commitment, above all else, is to make life better for all Filipinos.

Established in July 2006, Bell-Kenz Pharma operates from Bell-Kenz Tower, #127 Malakas St., Brgy. Central Diliman, Quezon City.

Job Type: Full-time

Pay: Php30, Php32,000.00 per month

Benefits:

• Employee discount
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion

Work Location: In person

Job Brief

We are seeking a highly creative and results-driven Digital Content Specialist to manage day-to-day execution of email marketing, social media content, and SEO content strategies. This role is ideal for someone who thrives in fast-paced, collaborative environments and brings both strategic thinking and strong hands-on execution skills. You will work with Australian clients across ecommerce, service, and brand-driven businesses to bring their marketing messages to life.

Responsibilities

Build and manage email campaigns including automation flows, segmentation, A/B testing, and performance reporting in tools like Klaviyo, Mailchimp, or ActiveCampaign.

Write compelling and brand-aligned copy for emails, paid ads, landing pages, and social media posts.

Design and adapt visual assets for social media and email campaigns in line with client branding and guidelines.

Plan, schedule, and publish social media content across platforms such as Facebook, Instagram, LinkedIn, TikTok, etc.

Conduct keyword research and write SEO-friendly blog content tailored to each client's niche and goals.

Collaborate with internal teams to implement content and conversion improvements across ecommerce websites (e.g., product pages, banners, and calls to action).

Monitor and report on campaign performance, providing insights and recommendations for optimisation.

Contribute creative ideas to overall digital strategy and stay ahead of digital marketing trends and tools.

Requirements

3–5 years of experience in digital marketing, particularly in email, content creation, and social media strategy.

Demonstrated hands-on use of email marketing platforms such as Klaviyo, Mailchimp, or ActiveCampaign.

Strong copywriting and content writing skills, with the ability to match client tone of voice and write across channels.

Familiarity with Shopify or similar ecommerce platforms for minor content updates and optimisation.

Confidence in scheduling tools like Meta Business Suite, Buffer, Later, or Planoly.

Strong understanding of SEO principles, on-page optimisation, and blog content strategy.

Experience using or collaborating with AI content tools to scale ideation and creation.

Excellent English communication skills – both written and verbal.

Ability to manage multiple projects, meet deadlines, and work autonomously in a remote setting.

Philippines-based, with full-time availability aligned to Australian business hours.

Desirable

Prior experience working with Australian or international ecommerce businesses.

Experience in campaign strategy planning in addition to execution.

Familiarity with Canva, Adobe Creative Suite, or similar tools for content design.

Understanding of performance marketing and ability to interpret data from tools like Google Analytics, Meta Ads Manager, or SEO tools (SEMRush, Ubersuggest, etc.).

Software Proficiency

Email Marketing: Klaviyo, Mailchimp, ActiveCampaign

Social Media: Meta Business Suite, TikTok, Instagram, LinkedIn

Ecommerce: Shopify, WooCommerce (basic content editing)

SEO Tools: Google Search Console, SEMRush, Ubersuggest, SurferSEO

Design: Canva, Figma, Adobe Suite (basic)

Productivity: Google Workspace, Slack, ClickUp/Asana

Personal Attributes

Creative Thinker: Offers fresh ideas and content strategies that align with client goals.

Detail-Oriented: Delivers accurate, high-quality content across all touchpoints.

Proactive & Organised: Able to plan, execute, and optimise content without micromanagement.

Client-Centric: Takes pride in aligning with brand guidelines and exceeding expectations.

Collaborative: Works well with marketing teams, designers, and strategists across time zones.

Time Zone: Australian Business Hours

Applicant Location: Must be Filipinos living in the Philippines

About Outdesk

At Outdesk, our mission is to bridge the gap between exceptional talent in the Philippines and the dynamic business needs of our clients in Australia. We are committed to delivering bespoke recruitment and comprehensive employment solutions that foster long-term success for both our clients and staff.

Employee Benefits

Paid Leave

13th Month Pay

SSS

Philhealth

Pag-Ibig

BIR

HMO

Driving Health Innovation Through Digital Excellence

Our client is a global leader in the health, wellness, and fitness industry, providing innovative solutions that empower healthier lifestyles worldwide. With a strong presence in North America, they combine digital strategy, cutting-edge research, and commercial expertise to make a lasting impact in the industry.

Job Description

As a Digital Content Specialist, you will oversee social media, SEO, email, and content strategy to drive brand awareness, engagement, and growth across North America. You'll develop campaigns, analyze data, and collaborate with global teams to deliver results in health and wellness marketing.

Exciting Perks Await

Employment type: Full-time

Shift: Night shift, Weekends Off

Work setup: Onsite, Ortigas

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Minimum 3 years' experience in digital content and marketing
• Experience with social media tools such as Brandwatch and ad planning
• Strong portfolio demonstrating impactful social media plans and executions
• Ability to manage multiple projects using tools like or similar
• Strong skills in interpreting Google Analytics data into actionable insights
• Experience collaborating with external agencies
• Creative, outside-the-box thinker with innovative ideas
• Excellent writing skills with proven content creation success
• Familiarity with Photoshop, Illustrator, or Canva
• Working knowledge of digital marketing platforms and tools including:
• Google Analytics
• EmailonAcid
• Brandwatch

Preferred but not required:

• Experience with email automation platforms (HubSpot, Mailchimp, etc.)
• Familiarity with healthcare or clinical industry marketing
• Experience in B2B and B2C content strategies
• Understanding of accessibility standards for digital content
• Experience managing live event or campaign social media
• Ability to mentor junior content creators

Required Competencies

Executes on Strategic Direction

• Champions strategic initiatives and aligns systems, resources, and processes with overall goals
• Clearly communicates strategic direction to team members and stakeholders
• Develops direction, sets priorities, facilitates alignment, and secures team commitment
• Contributes broadly across the organization, beyond the confines of the job description

Energizes the Organization

• Aligns team activities with the Company's Vision, Purpose, and Values
• Builds team engagement by valuing people and their role within the organization
• Establishes clear procedures and communication for setting goals, clarifying roles, adjusting plans, and providing feedback
• Identifies and supports ongoing learning opportunities and celebrates team achievements

Drives & Delivers Results

• Focuses and guides team efforts to accomplish strategic and operational objectives
• Manages expectations and holds self and others accountable for performance
• Sets clear goals, prioritizes tasks, fosters continuous learning, and tracks progress
• Adapts effectively to shifting priorities using past experience to inform new plans
• Assists in developing procedures that enhance performance and efficiency
• Utilizes data-driven processes to minimize risk and manage costs

Builds Organizational Capabilities

• Cultivates an adaptable and responsive team culture
• Attracts, selects, and retains top talent
• Translates strategic goals into actionable team objectives
• Demonstrates self-awareness and adjusts behavior for greater effectiveness
• Builds and maintains cross-functional networks inside and outside the organization
• Advocates for and promotes diversity and inclusion
• Prioritizes continuous development for self and team
• Sets clear expectations and effectively manages conflict
• Allocates and focuses resources efficiently
• Identifies, nurtures, and grows organizational talent

Your Daily Tasks

• Lead social media strategy for North American business units across Facebook, LinkedIn, and Instagram
• Develop engaging multi-channel social media campaigns to support North American Direct business objectives
• Manage the full content creation process (written and visual), using tools like Canva
• Build strong cross-functional relationships (sales, product, brand management) to ensure consistent and engaging content
• Create and present monthly dashboards tracking performance and key insights
• Manage relationships with outsourced agencies to ensure strong campaign delivery and ROI
• Oversee daily monitoring, responding, and listening across North American Direct Clinical Channels
• Manage digital competitive analysis and recommend enhancements to strategy
• Execute the monthly paid ad budget and process related invoices/expenses with finance and leadership
• Lead and optimize email marketing initiatives using platforms like DotDigital
• Analyze email and social media performance using Google Analytics
• Collaborate with the Email Marketing Specialist on content strategy and calendar alignment
• Develop SEO-optimized article strategy, supported across digital channels
• Use tools like Monday to track and meet project deadlines and campaign targets

Other Job Duties and Responsibilities

Key Performance Indicators (KPIs):

• Align social strategies with the Quarterly Marketing Initiatives (QMI) for email and content
• Increase social media followers by 8% across key clinical channels
• Achieve an average Engagement Rate of 2.5% or higher
• Reach a blended email open rate of 34%, with a Click-to-Open (CTO) rate of 1.6%
• Increase new article viewers by 15%

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

Driving Health Innovation Through Digital Excellence

Our client is
a global leader in the health, wellness, and fitness industry,
providing innovative solutions that empower healthier lifestyles worldwide. With a strong presence in North America, they combine digital strategy, cutting-edge research, and commercial expertise to make a lasting impact in the industry.

Job Description

As a
Digital Content Specialist,
you will oversee social media, SEO, email, and content strategy to drive brand awareness, engagement, and growth across North America. You'll develop campaigns, analyze data, and collaborate with global teams to deliver results in health and wellness marketing.

Job Overview

Employment type: Full-time

Shift: Night shift, Weekends Off

Work setup: Onsite, Ortigas

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit
  
  )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Minimum 3 years' experience
  in
  digital content and marketing
• Proven experience in planning, executing, and measuring
  email marketing campaigns
  (
  brand awareness and revenue generation
  )
• Experience with
  social media tools such as Brandwatch and ad planning
• Strong portfolio demonstrating impactful social media plans and executions
• Ability to manage multiple projects using tools like or similar
• Strong skills in interpreting Google Analytics data into actionable insights
• Experience collaborating with external agencies
• Creative, outside-the-box thinker with innovative ideas
• Excellent writing skills with proven content creation success
• Familiarity with Photoshop, Illustrator, or Canva
• Working knowledge of digital marketing platforms and tools including:
• Google Analytics
• EmailonAcid
• Brandwatch

Preferred but not required:

• Experience with email automation platforms (HubSpot, Mailchimp, etc.)
• Familiarity with healthcare or clinical industry marketing
• Experience in B2B and B2C content strategies
• Understanding of accessibility standards for digital content
• Experience managing live event or campaign social media
• Ability to mentor junior content creators

Required Competencies

Executes on Strategic Direction

• Champions strategic initiatives and aligns systems, resources, and processes with overall goals
• Clearly communicates strategic direction to team members and stakeholders
• Develops direction, sets priorities, facilitates alignment, and secures team commitment
• Contributes broadly across the organization, beyond the confines of the job description

Energizes the Organization

• Aligns team activities with the Company's Vision, Purpose, and Values
• Builds team engagement by valuing people and their role within the organization
• Establishes clear procedures and communication for setting goals, clarifying roles, adjusting plans, and providing feedback
• Identifies and supports ongoing learning opportunities and celebrates team achievements

Drives & Delivers Results

• Focuses and guides team efforts to accomplish strategic and operational objectives
• Manages expectations and holds self and others accountable for performance
• Sets clear goals, prioritizes tasks, fosters continuous learning, and tracks progress
• Adapts effectively to shifting priorities using past experience to inform new plans
• Assists in developing procedures that enhance performance and efficiency
• Utilizes data-driven processes to minimize risk and manage costs

Builds Organizational Capabilities

• Cultivates an adaptable and responsive team culture
• Attracts, selects, and retains top talent
• Translates strategic goals into actionable team objectives
• Demonstrates self-awareness and adjusts behavior for greater effectiveness
• Builds and maintains cross-functional networks inside and outside the organization
• Advocates for and promotes diversity and inclusion
• Prioritizes continuous development for self and team
• Sets clear expectations and effectively manages conflict
• Allocates and focuses resources efficiently
• Identifies, nurtures, and grows organizational talent

Your Daily Tasks

• Lead social media strategy for North American business units across Facebook, LinkedIn, and Instagram
• Develop engaging multi-channel social media campaigns to support North American Direct business objectives
• Manage the full content creation process (written and visual), using tools like
  Canva
• Build strong cross-functional relationships (sales, product, brand management) to ensure consistent and engaging content
• Create and present monthly dashboards tracking performance and key insights
• Manage relationships with outsourced agencies to ensure strong campaign delivery and ROI
• Oversee daily monitoring, responding, and listening across North American Direct Clinical Channels
• Manage digital competitive analysis and recommend enhancements to strategy
• Execute the monthly paid ad budget and process related invoices/expenses with finance and leadership
• Lead and optimize email marketing initiatives using platforms like
  DotDigital
• Analyze email and social media performance using
  Google Analytics
• Collaborate with the Email Marketing Specialist on content strategy and calendar alignment
• Develop SEO-optimized article strategy, supported across digital channels
• Use tools like
  Monday
  to track and meet project deadlines and campaign targets

Other Job Duties and Responsibilities

Key Performance Indicators (KPIs):

• Align social strategies with the Quarterly Marketing Initiatives (QMI) for email and content
• Increase social media followers by 8% across key clinical channels
• Achieve an average Engagement Rate of 2.5% or higher
• Reach a blended email open rate of 34%, with a Click-to-Open (CTO) rate of 1.6%
• Increase new article viewers by 15%

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as
one of the Top 20 Dream Companies of Filipinos in 2024
, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #
EmaptaEra

Driving Health Innovation Through Digital Excellence

Our client is a global leader in the health, wellness, and fitness industry, providing innovative solutions that empower healthier lifestyles worldwide. With a strong presence in North America, they combine digital strategy, cutting-edge research, and commercial expertise to make a lasting impact in the industry.

Job Description

As a Digital Content Specialist, you will oversee social media, SEO, email, and content strategy to drive brand awareness, engagement, and growth across North America. You'll develop campaigns, analyze data, and collaborate with global teams to deliver results in health and wellness marketing.

Exciting Perks Await

Employment type: Full-time

Shift: Night shift, Weekends Off

Work setup: Onsite, Ortigas

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Minimum 3 years' experience in digital content and marketing
• Proven experience in planning, executing, and measuring email marketing campaigns (brand awareness and revenue generation)
• Experience with social media tools such as Brandwatch and ad planning
• Strong portfolio demonstrating impactful social media plans and executions
• Ability to manage multiple projects using tools like or similar
• Strong skills in interpreting Google Analytics data into actionable insights
• Experience collaborating with external agencies
• Creative, outside-the-box thinker with innovative ideas
• Excellent writing skills with proven content creation success
• Familiarity with Photoshop, Illustrator, or Canva
• Working knowledge of digital marketing platforms and tools including:
• Google Analytics
• EmailonAcid
• Brandwatch

Preferred but not required:

• Experience with email automation platforms (HubSpot, Mailchimp, etc.)
• Familiarity with healthcare or clinical industry marketing
• Experience in B2B and B2C content strategies
• Understanding of accessibility standards for digital content
• Experience managing live event or campaign social media
• Ability to mentor junior content creators

Required Competencies

Executes on Strategic Direction

• Champions strategic initiatives and aligns systems, resources, and processes with overall goals
• Clearly communicates strategic direction to team members and stakeholders
• Develops direction, sets priorities, facilitates alignment, and secures team commitment
• Contributes broadly across the organization, beyond the confines of the job description

Energizes the Organization

• Aligns team activities with the Company's Vision, Purpose, and Values
• Builds team engagement by valuing people and their role within the organization
• Establishes clear procedures and communication for setting goals, clarifying roles, adjusting plans, and providing feedback
• Identifies and supports ongoing learning opportunities and celebrates team achievements

Drives & Delivers Results

• Focuses and guides team efforts to accomplish strategic and operational objectives
• Manages expectations and holds self and others accountable for performance
• Sets clear goals, prioritizes tasks, fosters continuous learning, and tracks progress
• Adapts effectively to shifting priorities using past experience to inform new plans
• Assists in developing procedures that enhance performance and efficiency
• Utilizes data-driven processes to minimize risk and manage costs

Builds Organizational Capabilities

• Cultivates an adaptable and responsive team culture
• Attracts, selects, and retains top talent
• Translates strategic goals into actionable team objectives
• Demonstrates self-awareness and adjusts behavior for greater effectiveness
• Builds and maintains cross-functional networks inside and outside the organization
• Advocates for and promotes diversity and inclusion
• Prioritizes continuous development for self and team
• Sets clear expectations and effectively manages conflict
• Allocates and focuses resources efficiently
• Identifies, nurtures, and grows organizational talent

Your Daily Tasks

• Lead social media strategy for North American business units across Facebook, LinkedIn, and Instagram
• Develop engaging multi-channel social media campaigns to support North American Direct business objectives
• Manage the full content creation process (written and visual), using tools like Canva
• Build strong cross-functional relationships (sales, product, brand management) to ensure consistent and engaging content
• Create and present monthly dashboards tracking performance and key insights
• Manage relationships with outsourced agencies to ensure strong campaign delivery and ROI
• Oversee daily monitoring, responding, and listening across North American Direct Clinical Channels
• Manage digital competitive analysis and recommend enhancements to strategy
• Execute the monthly paid ad budget and process related invoices/expenses with finance and leadership
• Lead and optimize email marketing initiatives using platforms like DotDigital
• Analyze email and social media performance using Google Analytics
• Collaborate with the Email Marketing Specialist on content strategy and calendar alignment
• Develop SEO-optimized article strategy, supported across digital channels
• Use tools like Monday to track and meet project deadlines and campaign targets

Other Job Duties and Responsibilities

Key Performance Indicators (KPIs):

• Align social strategies with the Quarterly Marketing Initiatives (QMI) for email and content
• Increase social media followers by 8% across key clinical channels
• Achieve an average Engagement Rate of 2.5% or higher
• Reach a blended email open rate of 34%, with a Click-to-Open (CTO) rate of 1.6%
• Increase new article viewers by 15%

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and profe

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at follow our pages on LinkedIn, Twitter, Facebook and Instagram.

8x8 Inc. is seeking a highly motivated Digital Content Specialist to join our customer experience team. This role is critical to enhancing the digital self-service journey by developing and managing high-quality, customer-centric content. You will be instrumental in shaping how users access information through help portals, knowledge bases, and digital communities, ensuring content is accurate, accessible, and aligned with customer needs.

*Key Responsibilities
Content Management *

• Curate and maintain content across digital support platforms, including help portals and online communities.
• Ensure all content is accurate, up-to-date, and tailored to meet evolving customer needs.

Content Creation

• Write, edit, and produce engaging content such as how-to articles, FAQs, tutorials, and multimedia assets.
• Translate complex product information into digestible, user-friendly resources.

Content Optimization

• Use analytics tools to monitor content performance and identify improvement areas.
• Implement enhancements based on customer feedback, search trends, and usage patterns to improve content discoverability and impact.

Cross-Functional Collaboration

• Partner with technical writers, instructional designers, product managers, and other stakeholders.
• Ensure content aligns with brand voice, tone, and organizational goals.

Customer Insights & Strategy

• Leverage customer feedback, behavioral data, and service trends to guide content decisions.
• Regularly audit and refresh content to ensure alignment with user expectations and business goals.

Knowledge Management

• Serve as the administrator of the centralized knowledge management system, ensuring its continuous availability, accuracy, and effectiveness.
• Manage system configuration, governance, and taxonomy to support intuitive content navigation.
• Oversee the administration and care of adjacent content management systems to ensure consistency and integration across platforms.
• Promote content reuse and consistency across customer-facing touchpoints.

Qualifications
Education

• Bachelor's degree in Communications, Marketing, Information Technology, or a related field.

Experience

• 7-10 years of experience in content management, digital content creation, or technical writing, preferably in a tech or customer support environment.

Technical Skills

• Experience with content management systems (CMS), SEO best practices, and analytics platforms.
• Familiarity with content strategy, structure, and taxonomy.

Soft Skills

• Excellent written and verbal communication skills.
• An analytical mindset with the ability to interpret data and act on insights.
• Strong attention to detail and commitment to delivering quality content.
• Customer-first mentality with a passion for improving user experience.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at (Include "Reasonable Accommodation" in the subject line)

Our Job Applicant Privacy Notice can be found here.