264 Content Moderator Associate Trust And Safety jobs in the Philippines

Join the Pioneer Crypto Brand in the Philippines

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

• Content Creation: Assist in creating and curating engaging content for social media, blog posts, and community updates.
• Event Support: Help organize and promote virtual and in-person community events, such as AMAs and meetups.
• Feedback Collection: Gather and report user feedback, suggestions, and concerns to the socials or marketing team.
• Moderation: Support moderation of online forums, TG channels, and Discord servers to ensure adherence to community guidelines and policies.
• Analytics: Assist in tracking and analyzing community engagement metrics to evaluate the effectiveness of community initiatives.

• Currently pursuing or recently completed a degree in Marketing, Communications, Business, or a related field.
• Passion for cryptocurrency, blockchain technology, and the digital finance industry.
• Excellent written and verbal communication skills, with the ability to engage with diverse audiences.
• Ability to work collaboratively in a team environment and contribute to various community projects.

Join the Coins Team Now

Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes Coins culture welcomes new ideas backed up by data to create an impact.

POSITION SNAPSHOT

Location: Open slots for Meycauayan, Bulacan

Company: Nestlé Business Services AOA, Inc.

Full time, Hybrid

Bachelor's Degree

1+ year of experience

POSITION SUMMARY

Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?

A DAY IN THE LIFE…

• Develop and implement community engagement strategies to grow and nurture online communities.
• Create and curate engaging content to share with the community across various platforms.
• Monitor community activities, moderate discussions, and ensure compliance with community guidelines and policies.
• Create FAQs for any product information, promotion/marketing activity, etc.
• Respond to member inquiries, comments, and concerns in a timely and professional manner.
• Foster meaningful interactions and build relationships with community members to encourage active participation.
• Gather feedback from community members and provide insights to the organization for continuous improvement.
• Track and analyze community metrics to measure engagement, growth, and sentiment.
• Collaborate with cross-functional teams, including marketing, customer support, and product development, to align community strategies with business goals.
• Stay updated on industry trends and best practices in community management.
• Serve as an advocate for the community within the organization, representing their interests and needs.

ARE YOU A FIT?

• Bachelor's degree in marketing, business studies, communications, journalism, and media studies.
• 1-2 years of professional experience in Digital and Social Media.
• Extensive knowledge of various Social Media platforms, including X, Facebook, LinkedIn, Instagram, YouTube, and TikTok.
• Proficiency in utilizing social media listening tools such as Social Studio, Socialbakers, Sprinklr, TalkWalker, Google Analytics, or similar platforms.
• Demonstrated expertise in written communication with 3-5 years of experience in crafting content and copywriting for diverse formats, including community groups, FAQs, social media, communications, and other written materials.
• Strong analytical skills with the ability to work with large volumes of data, extract meaningful insights, and effectively communicate findings through quantitative and qualitative analysis.
• Advanced proficiency in Microsoft Excel, including pivot tables and the creation of comprehensive dashboards, is an advantage.
• Experience in data visualization tools such as Power BI or similar, coupled with exceptional presentation skills, is highly desirable.
• Proficient user of MS Word and PowerPoint for creating professional documents and presentations.
• Exceptional data analysis and problem-solving abilities, with a track record of successfully tackling analytical tasks.
• Excellent command of the English language at an advanced level.
• Published works or sample written work available to showcase exceptional writing skills.

GrowthAssistant is seeking a
Reputation and Community Management Assistant
to help strengthen and protect our clients' online presence. In this role, you'll monitor key review platforms, craft empathetic and professional responses, and support initiatives that encourage positive client feedback. You'll also leverage AI tools and automation platforms to streamline processes, track performance, and deliver actionable insights. This is a hands-on, highly collaborative role where your communication skills, process mindset, and ability to thrive in a dynamic environment will directly impact client trust and brand reputation.

Company Benefits:

• 100% Remote Work
• Attendance, Anniversary, and Referral Incentives
• Paid and US Holiday Time Off
• Health Insurance
• Yearly Performance Evaluation
• Monthly Salary: PHP70-80K

Core Tasks:

• Monitor major review platforms (Google Business, Yelp, BBB, Facebook, etc.) daily for new activity.
• Draft and post timely, professional responses to customer reviews (positive and negative).
• Assist in implementing outreach campaigns to encourage satisfied clients to leave positive reviews.
• Track review performance metrics and generate regular reports for management and clients.
• Leverage AI tools for review responses, sentiment analysis, and customer follow-ups.
• Support automation initiatives to ensure scalable, repeatable reputation management processes.
• Collaborate with the internal team to refine workflows, templates, and best practices.

Must-Haves:

• Background in community management or customer success roles
• Experience in customer service, reputation management, or community building.
• Experience with AI tools (e.g., ChatGPT).
• Experience with automation connectors like Zapier, Make, or similar.
• Ability to design workflows, not just execute tasks.
• Basic Google Sheets/Excel proficiency for trackers and reporting.
• Strong written communication with empathy and professionalism.
• Independence & proactivity in managing workload and tasks.
• Flexibility to thrive in a startup/early-stage environment.

Nice-to-Haves:

• Understanding of brand voice and tone consistency in public communications.
• Exposure to marketing environments (not required but helpful).
• Startup/agency experience with comfort in less structured onboarding.

GrowthAssistant is seeking a Reputation and Community Management Assistant to help strengthen and protect our clients' online presence. In this role, you'll monitor key review platforms, craft empathetic and professional responses, and support initiatives that encourage positive client feedback. You'll also leverage AI tools and automation platforms to streamline processes, track performance, and deliver actionable insights. This is a hands-on, highly collaborative role where your communication skills, process mindset, and ability to thrive in a dynamic environment will directly impact client trust and brand reputation.

Company Benefits:

• 100% Remote Work
• Attendance, Anniversary, and Referral Incentives
• Paid and US Holiday Time Off
• Health Insurance
• Yearly Performance Evaluation
• Monthly Salary: PHP70-80K

Core Tasks:

• Monitor major review platforms (Google Business, Yelp, BBB, Facebook, etc.) daily for new activity.
• Draft and post timely, professional responses to customer reviews (positive and negative).
• Assist in implementing outreach campaigns to encourage satisfied clients to leave positive reviews.
• Track review performance metrics and generate regular reports for management and clients.
• Leverage AI tools for review responses, sentiment analysis, and customer follow-ups.
• Support automation initiatives to ensure scalable, repeatable reputation management processes.
• Collaborate with the internal team to refine workflows, templates, and best practices.

Must-Haves:

• Background in community management or customer success roles
• Experience in customer service, reputation management, or community building.
• Experience with AI tools (e.g., ChatGPT).
• Experience with automation connectors like Zapier, Make, or similar.
• Ability to design workflows, not just execute tasks.
• Basic Google Sheets/Excel proficiency for trackers and reporting.
• Strong written communication with empathy and professionalism.
• Independence & proactivity in managing workload and tasks.
• Flexibility to thrive in a startup/early-stage environment.

Nice-to-Haves:

• Understanding of brand voice and tone consistency in public communications.
• Exposure to marketing environments (not required but helpful).
• Startup/agency experience with comfort in less structured onboarding.

About the Role:

We are looking for a highly organized and detail-oriented Accounting & Administrative Support Specialist to provide essential support to the financial and operational functions of community association management. You'll play a key role in ensuring accurate invoice processing, maintaining data integrity, and supporting executive communications.

The ideal candidate will be comfortable working with platforms such as Vantaca, Strongroom, and Sharefile, and thrive in a fast-paced, team-oriented environment serving homeowner and condo associations.

This is a full-time, fully remote position offering long-term stability, a collaborative work culture, and statutory PH benefits.

Key Responsibilities:

• Download and organize accounts payable invoices for assigned associations to ensure timely vendor payments
• Assist managers and accounting teams with budget preparation, including data gathering and document formatting
• Prepare and format association data for system conversions and onboarding new communities
• Maintain accuracy of financial data in Vantaca, supporting monthly closes and client billing
• Retrieve and archive CPA-prepared reports and audits from Sharefile
• Provide administrative support to the executive leadership team (communications, meetings, projects, documentation)
• File annual reports and legal documents with the Secretary of State to maintain corporate standing
• Manage unassigned invoices in Strongroom and route them to the correct department
• Review and assign unassigned action items in Vantaca and ensure timely resolution
• Assist with maintenance work order processing for unmanaged associations

Qualifications:

• At least 2 years of experience in accounting or administrative support, preferably in community association or property management
• Familiarity with Vantaca, Strongroom, and Sharefile a strong plus
• Excellent attention to detail with the ability to manage multiple priorities across communities
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite (especially Excel and Outlook)
• Ability to work independently while collaborating with cross-functional teams

Preferred Experience:

• Experience working with HOAs, COAs, or other community associations
• Knowledge of financial reporting and budgeting processes
• Understanding of vendor management workflows and association governance documentation

Work Schedule:

• Full-time, 40 hours per week
• Must be able to work US business hours (night shift PH time)
• 100% Remote

Perks and Benefits:

• Competitive salary and benefits package
• HMO coverage
• 13th month pay
• Vacation and sick leave credits
• Statutory benefits under PH labor laws
• Night differential pay

If you're ready to take on a critical support role in community association management and grow with a supportive, remote team, we'd love to hear from you

Job Type: Full-time

Pay: From Php45,000.00 per month

Benefits:

• Health insurance
• Work from home

Work Location: Remote

Scope of Work:

Discord (DC) Management:

• Diagnose channel-related issues and propose improvement plans
• Invite players to join the Discord server
• Plan and follow up on events, including copywriting conduction and prize distribution
• Channel structuring and planning
• Conduct mod interviews and communication
• Respond to player questions and collect feedback
• Monitor and manage public sentiment

SNS (Social Media) Management:

• Platforms include Facebook, X (Twitter), Instagram, YouTube, TikTok
• Develop content calendars and creative concepts
• Write post copy, schedule posts, follow up on publishing
• Monitor public sentiment
• Reply to comments and direct messages

Reporting & Data Compilation:

• Complete daily, weekly, and monthly reports on time
• Prepare market research and competitor analysis reports

Meetings & Communication:

• Attend meetings with partners or clients to understand their needs
• Accurately and promptly report on work progress and results

Other tasks that may be assigned by the Head and/or direct supervisor.

Qualificiations:

• Fresh graduates are welcome to apply
• Strong interest in community management and social media
• Knowledge of Discord and major social media platforms (Facebook, X, IG, YouTube, TikTok)
• Excellent written and verbal communication skills
• Creative, proactive, and adaptable
• Strong organizational skills and attention to detail
• Willingness to learn and grow with the team
• Previous experience (internship, school projects, freelance, or volunteer work) in online communities, events, or social media is a plus but not required
• Willing to work fully onsite at our office in Cupang, Muntinlupa

Job Types: Full-time, Fresh graduate

Pay: Php18, Php27,000.00 per month

Benefits:

• On-site parking
• Paid training
• Promotion to permanent employee
• Staff meals provided

Work Location: In person

About The Role

Drake Business Services Asia is a leading provider of Office Support Services in the Philippines, enabling our clients to focus on what they do best.

We are looking for skilled professionals to join our Content Review Operations team. Perfect for candidates eager to leverage their language skills in a professional, international setting.

Why Join Our Team?

We value our team members and are committed to fostering your career aspirations. We offer:

• Opportunities to work within prestigious international brands.
• Regular performance reviews.
• Ongoing training and support.
• Strong career development opportunities.
• An employee reward and recognition program.

Responsibilities

• Review and moderate content generated in Korean and Japanese.
• Ensure all content adheres to platform policies and community standards.
• Identify, escalate, or take action on content that violates guidelines.
• Maintain accuracy and consistency in content evaluations.
• Collaborate and communicate clearly with team members in English when needed.

Qualifications

• Japanese
  :
  Native or near-native proficiency with strong English communication skills; JLPT N1 certified.
• Korean: Native or near-native proficiency with strong English communication skills; TOPIK Level 6 certified.
• English:
  Business-level proficiency required.
• Residency:
  Must be a resident of the Philippines or hold a valid work visa.
• Experience: No prior content review experience needed — full training provided.

About Drake Business Services Asia

Drake Business Services Asia empowers businesses in the Philippines to focus on what they do best. We manage, transform, and digitize time-consuming processes to improve efficiency, lower cost, and enhance quality. Working alongside our global partners across seven countries, we empower our clients to focus on their core business.

What You'll Do:

• Using the Content Review tool, review and manage the quality control of audio content in accordance with DSP asset and metadata guidelines (e.g., Apple, Spotify, YouTube)
• Escalate problematic releases to the departmental managers (examples: infringing audio, suspected fraudulent content, violating ISRC best practices, use of likeness to a popular artist)
• Raise bugs or errors found within the Content Review tool to management
• Work closely with team members, management, and other departments to communicate issues and roadblocks pertaining to department projects and processes
• Additional duties and responsibilities as assigned

Who You Are:

• 1+ years' experience in an operations role or supply chain environment in the entertainment industry or equivalent education/experience
• Native speaker of Hebrew (Arabic bilingual skills are a plus) with conversational English
• Knowledge of music metadata in digital distribution or digital streaming/download context
• Discerning eye and ear for audio and visual content; bonus points for specialized knowledge of independent music or niche genres
• Outstanding written and verbal communication skills; impeccable follow-up and follow-through capabilities
• Well-organized and attentive to detail
• Comfortable with high-volume tasks
• Basic knowledge of copyright and the current popular music landscape
• iTunes and Spotify style guide experience

Bonus Points:

• Experience working with a record label, distributor, and/or digital service content management systems (e.g., iTunes Connect, YouTube CMS, VEVO Backstage, Spotify Scatman)

IONOS Philippines Inc.

ONLINE CONTENT REVIEW AND COMPLIANCE MANAGER

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

GOALS OF THE POSITION:

As the Team Leader for Ad Quality and Compliance Review, you will be responsible for managing a team of Ad Quality Analysts, ensuring that their assessments are both accurate and efficient. You will guide the team in conducting thorough reviews of digital advertisements across platforms such as Google Ads, ensuring compliance with advertising policies and maintaining high standards for a reliable and transparent advertising environment.

MAIN RESPONSIBILITIES:

Team Management & Leadership

• Supervise the daily activities of the Ad Quality Review team to ensure efficient and accurate performance.
• Provide leadership, coaching, and development opportunities for team members to improve their performance and achieve team goals.
• Monitor team attendance, adherence to schedules, and overall productivity, addressing any deviations as needed.

Quality Assurance & Compliance Monitoring

• Ensure that all ad assessments made by the team adhere to established accuracy and policy compliance standards.
• Conduct regular audits of the team's work to identify areas of improvement, ensuring that the review process is both thorough and efficient.
• Work closely with internal stakeholders to ensure that advertising policies and guidelines are up to date and communicated effectively to the team.

Performance Tracking & Reporting

• Track team performance against key metrics such as review accuracy, timeliness, and adherence to quality standards.
• Submit regular performance reports, highlighting any issues, trends, or improvements in the team's output.
• Collaborate with the policy and compliance teams to escalate any policy violations or emerging risks.

Process Improvement & Efficiency

• Identify and implement improvements to streamline the ad review process and enhance team efficiency.
• Regularly evaluate and refine workflows, tools, and training materials to optimize team performance and minimize errors.
• Foster a culture of continuous improvement, encouraging team members to identify opportunities for enhancing processes.

Cross-Department Collaboration & Communication

• Act as the primary point of contact for team-related concerns, working closely with other departments such as Compliance, Policy, and Operations.
• Facilitate communication between teams to ensure alignment on performance expectations, process changes, and policy updates.
• Participate in cross-functional meetings to provide insights and feedback on team performance and industry trends.

Others:

• Accepts other responsibilities as maybe assigned by superior according to the need of the Company.
• Creates and preserves the most favorable Company image by conducting all functions in the most ethical and fair manner.
• Administers all assigned functions consistent with and in support to the goal of the company.

REQUIREMENTS

• Education or training in Computer Science , IT or equivalent experience
• Excellent English verbal and written communication skills
• Average technical and customer service know how on Internet services such as Webhosting, SEO, Google Ads and other internal operation/ systems
• Experience with Customer Service and Technical Support
• Has strong leadership skills
• Organized, driven and results-oriented

Job info

Location: Cebu

Type: Full-time

Category: Customer Service / Customer Management

Reference ID: 1119

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.

IONOS SE

Recruiting Team IONOS

Hinterm Hauptbahnhof 3-5

D-76135 Karlsruhe