8,375 Contact Center jobs in the Philippines

Job Responsibilities:

• The position is responsible for ensuring resolutions provided by Fulfillment Units / Officers are timely, complete and accurately address customers' concerns.
• To review the cases handled by the Fulfillment Units / Officers to ensure the resolutions provided are in accordance with the Bank processes and quality standards.
• To monitor case handling errors and ensure corrective and preventive measures are made on time.
• To submit required end-of-day productivity reports and other reports as may be required in a timely and accurate manner.

Job Qualifications:

• Bachelor's Degree graduate
• With at least 5 years' experience in Call Center / Customer Service experience, banking experience is an advantage.
• Must be willing to work on site and to be assigned in Pasay / Greenhills / SM North Edsa.

Company Description:

Makati Life Medical Center is a state-of-the-art healthcare facility in Metro Manila, where patients are the top priority. The hospital is equipped with the finest medical technology, facilities, and doctors to effectively assist everyone's healthcare needs.

Job Summary:

The Contact Center Agent serves as a multi-skilled and multi-channel customer service representative, providing essential support to patients within our healthcare facility across a variety of communication channels. This role requires a flexible, customer-focused individual with a broad skillset to ensure positive customer interactions, build strong patient relationships, and adhere to all relevant healthcare industry regulations.

Responsibilities:

• Provide empathetic and efficient multi-channel support for patient inquiries regarding appointments, billing, records, and general information.
• Manage appointment scheduling, ensuring accuracy and efficient patient flow.
• Assist patients with billing and insurance inquiries, and facilitate medical record requests in compliance with privacy regulations.
• Offer accurate health information and resolve patient complaints effectively, escalating complex issues as needed.
• Adhere to healthcare protocols, utilize relevant technology, and collaborate with other departments to ensure quality patient service.

Qualifications:

• Completed at least two (2) years of college education.
• Willing to work on-site in Makati City.
• Minimum two (2) years customer service experience, preferably with HMO or healthcare accounts.
• Experience in sales is a plus.
• Strong communication, problem-solving, and multitasking skills.

Job Type: Full-time

Benefits:

• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion

Experience:

• CSR: 2 years (Required)

Language:

• English (Required)

Work Location: In person

Job Summary:

The Contact Center Agent serves as a multi-skilled and multi-channel customer service representative, providing essential support to patients within our healthcare facility across a variety of communication channels. This role requires a flexible, customer-focused individual with a broad skillset to ensure positive customer interactions, build strong patient relationships, and adhere to all relevant healthcare industry regulations.

Responsibilities:

• Provide empathetic and efficient multi-channel support for patient inquiries regarding appointments, billing, records, and general information.
• Manage appointment scheduling, ensuring accuracy and efficient patient flow.
• Assist patients with billing and insurance inquiries, and facilitate medical record requests in compliance with privacy regulations.
• Offer accurate health information and resolve patient complaints effectively, escalating complex issues as needed.
• Adhere to healthcare protocols, utilize relevant technology, and collaborate with other departments to ensure quality patient service.

Qualifications:

• Completed at least two (2) years of college education.
• Willing to work on-site in Makati City.
• Minimum two (2) years of customer service experience, preferably with HMO or healthcare accounts.
• Experience in sales is a plus.
• Strong communication, problem-solving, and multitasking skills.

Job Type: Full-time

Benefits:

• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion

Schedule:

• 8-hour shift
• Shift system

Supplemental Pay:

• 13th-month salary
• Overtime pay

Experience:

• CSR: 2 years (Required)

Language:

• English (Required)

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

• Come Join Our Team

• As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards.

• Help Us Grow Our Dream Team — Join Us, Refer a Friend, and Earn a Referral Bonus

Job Summary

• The Contact Center S pecialist role will be responsible for answering a variety of incoming calls regarding patient medical bills, insurance, Explanation of Benefits (EOB) forms, and bill payment arrangements. This role will utilize multiple internal systems to assist with overall patient billing needs.

Essential Functions And Tasks

• Provides exceptional customer service to callers. Troubleshoots billing inquiries, explains benefits coverages, and explains course of action and timeframes.
• Ensures proper documentation, recording, and closure of issues.
• Collaborates with other internal departments to research insurance denials, missing payments, and attorney requests.
• Performs special projects and other duties as assigned.

Education And Experience Requirements

• Associate's degree (2 years), required and Bachelor's degree in any related field, preferred.
• One (1) year of customer service experience in a high volume, fast paced environment (Healthcare call center experience preferred).

Knowledge, Skills, And Abilities

• Fluency in English.
• Knowledge of the Explanation of Benefits.
• Knowledge of a variety of insurance plans.
• Knowledge of ICD-10 and CPT Codes.
• Strong word processing, spreadsheet, and database software skills.
• Strong mathematical skills in addition, subtraction, multiplication and division of whole numbers and fractions; computing percentages; and working with decimals.
• Strong oral, written, and interpersonal communication skills.
• Strong time management skills.
• Strong organizational skills.
• Strong customer service skills.
• Ability to understand, analyze, interpret, and explain complex documents.
• Ability to work in a team environment.
• Ability to adhere to standards and quality guidelines.
• Ability to read, understand, and apply state/federal laws, regulations, and policies.
• Ability to remain flexible and work within a collaborative and fast paced environment.
• Ability to communicate with diverse personalities in a tactful, mature, and professional manner.

Compensation

• Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons .
• This position is also eligible for a discretionary incentiv e bon us in accordance with company policies .

Ventra Health
Equal Employment Opportunity (Applicable only in the US)
Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.

Recruitment Agencies
Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.

Solicitation of Payment
Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.

Attention Candidates
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.

To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on

Statement of Accessibility
Ventra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review

Bachelor's degree of any allied medical course (underboards are welcome to apply)

healthcare-related training is an advantage

Job Summary:

The Healthcare Contact Center Representative serves as the first point of contact for patients, clients, and healthcare providers. The role involves handling inbound and outbound calls, responding to inquiries, scheduling appointments, processing requests, and providing accurate information with a high level of professionalism, empathy, and confidentiality.

Key Responsibilities:

• Answer inbound calls and respond to patient or client inquiries in a courteous and professional manner.
• Assist with appointment scheduling, cancellations, and rescheduling.
• Handle patient concerns and escalate complex issues to the appropriate department.
• Follow -up diagnostic and maintenance care
• medicine adherence and patient support
• Collaborate with healthcare teams to ensure smooth coordination of services.
• Meet or exceed performance metrics such as call quality, response time, and patient satisfaction.

Qualifications:

• Bachelor's degree in any allied medical course (underboards are welcome to apply)
• with healthcare-related training is an advantage
• Previous experience in a customer service, or healthcare environment preferred.
• Strong communication and active listening skills.
• Ability to multitask, prioritize, and work under pressure.
• Basic knowledge of medical terminology and healthcare processes is an advantage.
• Proficiency in computer systems and call center software.
• Commitment to patient care, confidentiality, and professionalism.
• can start asap

Location: Quezon City

Schedule: Monday to Saturday

Patient Care Contact Agents are tasked with establishing primary remote contact with 1Life patients for the management of their healthcare needs as relates to our hyper care initiative.

This includes:

• follow-up diagnostic and maintenance care
• medicine adherence
• patient support

Job Qualifications:

• Graduate of any medical course (underboards are welcome to apply)
• Physician Assistant, Midwife or any

Job Type: Full-time

Pay: From Php20,000.00 per month

Work Location: In person

The Contact Center Manager will oversee the daily operations of our contact center team. You will ensure the achievement of contact center KPIs, manage a team of contact center agents, and drive continuous process improvements. Your leadership will directly influence team performance, operational efficiency, and the overall success of our student engagement efforts.

We are seeking a manager with strong operational management skills, exceptional interpersonal abilities, and a passion for driving results in contact center operations. The ideal candidate will possess an agile mindset, a data-driven approach, and a talent for coaching and developing teams.

This is a full-time role based in Ortigas, Pasig City, reporting to the Country Marketing Manager, with opportunities for growth within IDP.

Required Experience:

• Over 5+ years of contact center experience, with a proven track record of leading high-performing teams.
• A bachelor's degree in Business Administration, Communications, or a related field.
• Strong leadership skills, including coaching, motivating, and performance management.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders.
• Data-driven mindset with proficiency in contact center technologies, CRM systems, and analytical tools.
• Experience in developing and implementing operational processes, policies, and standards for contact center calling campaigns.
• Proven ability to manage multiple priorities, address challenges, and deliver results in a fast-paced environment.
• Reliability, professionalism, and a proactive leadership style.

Good to Have:

• Experience with workforce management software and reporting tools.
• Knowledge of industry best practices and emerging trends in contact center.
• Ability to lead change management initiatives effectively.
• Client-Centric Mindset – ensures exceptional service delivery and client satisfaction.
• Problem-Solving & Decision-Making – proactive in resolving issues and improving processes.

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

• Come Join Our Team

• As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards.

• Help Us Grow Our Dream Team — Join Us, Refer a Friend, and Earn a Referral Bonus

Job Summary

• The Supervisor, Contact Center is responsible for the for supervising the daily operations of the Contact Center De partment.

Essential Functions And Tasks

• Supervises, conducts performance appraisals, makes employment and discipline recommendations, and coordinates work assignments.
• Tracks, maintains, and monitors employee metrics.
• Resolves escalated issues within the customer service and contact departments.
• Tracks trends to monitor opportunities for enhancements, innovative solutions, and continuous process improvements.
• Performs special projects and other duties as assigned.

Education And Experience Requirements

• High School Diploma or GED.
• Bachelor's degree in Business, Benefits, or related field.
• Five (5) years of experience handling patient health information and/or medical records preferred.
• Six (6) months of supervisory/management experience preferred.

Knowledge, Skills, And Abilities

• Knowledge of medical terminology, anatomy and physiology, legal aspects of health information.
• Knowledge of EMRs (electronic medical records).
• Strong supervisory/management skills.
• Strong customer service skills.
• Strong oral, written, and interpersonal communication skills.
• Strong word processing, spreadsheet, database, and presentation software skills.
• Strong time management skills.
• Strong critical thinking skills.
• Strong organizational skills.
• Strong mathematical skills in addition, subtraction, multiplication and division of whole numbers and fractions; computing percentages; and working with decimals.
• Ability to handle and resolve escalated calls and correspondence.
• Ability to understand, analyze, interpret, and explain complex documents.
• Ability to work in a team environment.
• Ability to adhere to standards and quality guidelines.
• Ability to read, understand, and apply state/federal laws, regulations, and policies.
• Ability to remain flexible and work within a collaborative and fast paced environment.
• Ability to communicate with diverse personalities in a tactful, mature, and professional manner.

Compensation

• Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons .
• This position is also eligible for a discretionary incentiv e bon us in accordance with company policies .

Ventra Health
Equal Employment Opportunity (Applicable only in the US)
Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.

Recruitment Agencies
Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.

Solicitation of Payment
Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.

Attention Candidates
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.

To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on

Statement of Accessibility
Ventra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review

Responsible for answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products. They interact with customers on a daily basis, helping them to understand their policies and answer any questions they may have about coverage or claims.

You should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure.

• Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers

• Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers

• Provides resolutions to caller problems and issues including researching and exploring alternative solutions

• Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope

• Accepts payment and initiates disbursement requests over the phone

• Navigates through a computerized data entry system or other relevant applications

• Manages documentation of all call information according to standard operating procedures

• Process callbacks for minor requests like faxing/emailing policy information, send letters to another address or confirmation of payments received

• Undertakes all compliance and regulatory training in line with company requirements

• Accountable in keeping up with process related learnings/training and meet performance standards set by the business

• Completes customer's transactional requests as provided by caller.

• Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller's situation

• Demonstrates accuracy in processing changes to customer policies based on the information provided

• Actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller's situation.

• Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.

• Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer's part.

Responsibilities

• Develop advanced automation & self-service for digital and voice channels per specifications.
• Utilize Large Language Models (LLM) in support of building guest facing applications.
• Work closely with Contact Center IT staff ensuring seamless integration between legacy IVR/Chat flows and self-service BOT flows.
• Build/support API integrations between BOT and backend systems
• Participate in planning and design sessions with various cross-functional teams
• Create and maintain necessary system documentation along with following Client change control best practices.

Qualifications

• Self-service omni channel (voice & chat) configuration experience.
• Contact IVR routing and omni channel flow development
• Integration between 3rd party applications and backend systems
• Artificial intelligence and large language models
• Good experience with CXOne and CCAAS application
• Strong interpersonal and oral communication skills
• Highly self-motivated and directed
• Proven analytical and problem-solving abilities
• Strong customer service orientation
• Ability to maintain collaborative relationships across diverse business units
• CCAAS experience – 3+ years
• Voice/chat BOT development experience
• Omni channel flow development experience
• General knowledge of APIs
• Large Language Model experience