5,343 Consumer Relations Specialist jobs in the Philippines

At Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub.

Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformation, modern software development and venture building.

We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging and rewarding careers in software development, product development, emerging technologies, and more for the right candidates.

Essential Skills:

• Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation and Diversity
• Strong communication skills
• Strong problem solving and analytical skills
• Excellent problem-solving ability
• Would like to work as part of a self-organizing Scrum team in a scaled agile framework
• Must be a self-starter and loves to collaborate with the team and client

Job Summary:

The Communications Specialist supports the team by drafting, reviewing, and refining internal and external communications. This includes writing professional emails, preparing simple yet effective PowerPoint presentations, and assisting in the execution of communication strategies that align with organizational goals.

Key Responsibilities:

• Draft and review internal and external email communications
• Create and format PowerPoint presentations for meetings, reports, and events
• Assist in preparing communication materials such as memos, announcements, and
• newsletters
• Ensure consistency in tone, branding, and messaging across all communications
• Collaborate with various teams to gather content and ensure timely delivery
• Support the execution of communication plans and campaigns
• Maintain organized records of communication templates and assets
• Provide proofreading and editing support as needed

Must Have:

• A Bachelor's degree in Development Communication (DevComm) is highly preferred.
• Proven experience in creating and implementing communication strategies across multiple channels (digital, print, and events).
• Strong writing, editing, and storytelling skills for a variety of audiences.
• Proficiency in content creation and management (press releases, newsletters, social media, and internal communications).
• Ability to plan and execute campaigns, measure outcomes, and adjust strategies based on data and feedback.
• Familiarity with media relations and stakeholder engagement, including coordination with internal teams and external partners.
• Excellent presentation and interpersonal skills, with the ability to convey complex ideas clearly and effectively.
• Competence in using digital tools (social media management platforms, basic design software such as Canva/Adobe, and analytics tools).

Responsibilities:

• Support change management efforts the telephony project), including stakeholder engagement, impact assessments, and readiness planning to ensure a smooth transition for operational teams.
• Assist in implementing communication strategies that clearly articulate project goals, timelines, and user impacts, using a variety of formats such as email campaigns, team meetings, and digital content.
• Assist in training program rollout: work with identified subject matter experts/trainers and vendor team to include train-the trainer sessions and help facilitate adaptation and promotion of existing resources.
• Provide rollout logistics support, including scheduling, resource planning, and issue tracking, to ensure timely deployment and minimal disruption to daily operations.
• Help develop promotional content, presentation decks, data visualization working directly with the Data Analytics team, Global Change Management and M&A Integrations team
• Where applicable, run preliminary data trends, metrics, project performance

Qualifications:

• Bachelor's Degree holder
• Communication Skills:
• Strong writing and editing skills for crafting clear, engaging messages across email, intranet, newsletters, and presentations. Familiar with SharePoint and email distribution tools such as EmailOpen 

• Ability to tailor messaging for different audiences (e.g., frontline staff vs. leadership) and create graphically appealing messaging.

• Training Experience:

• Familiarity with scheduling, organizing, and tracking training sessions (virtual or in-person), LMS experience a plus  - Training development and content creation experience preferred using tools such as Synthesia, Adobe Captivate, Articulate, etc. 

• Experience working with platforms and tools like Microsoft Teams and MS Forms

• Project Coordination:

• Ability to manage timelines, track deliverables, and follow up with stakeholders. 

• Comfortable using project management tools (e.g., , Smartsheet, MS Lists, or MS Project).

• Stakeholder Engagement:

• Demonstrated ability to build rapport and generate excitement around initiatives. 

• Experience supporting events, roadshows, or campaigns that promote change.

• Data Analysis

-Able to identify and measure metrics around the change initiative and can effectively document reports and create/update dashboards

• Effectively create surveys using Survey Monkey, MS Forms and parse data

Technical Skills

• Microsoft Office Suite (especially PowerPoint, Word, Excel)

• Basic design or layout skills (e.g., Canva, or basic SharePoint editing)

• Email campaign tools (e.g., Outlook templates, Mailchimp, or internal comms platforms, email open)

Soft Skills & Traits

• Proactive and curious – eager to learn and grow in the change management space.

• Detail-oriented – especially when coordinating logistics and communications.

• Team player – works well under guidance and collaborates effectively.

• Empathetic and enthusiastic – can help build momentum and support for change.

Preferred Background

• Degree in Communications, Business, Psychology, Organizational Development, Learning and Development or related field.

• 1–3 years of experience in communications, training, HR, change or project support role.

• Exposure to change management frameworks like ADKAR is a plus, but not required.

Our Marketing teams conceptualise and implement go-to-market activities to achieve increased usage and visibility. The Regional Marketing team is responsible for in-app campaign planning, product marketing, partnerships and content strategy to drive acquisition and engagement. The Regional Brand and Growth Marketing team covers all aspects of online and performance marketing, which involve tracking and measuring data to better reach our users. Our local marketing teams work closely with the regional teams to localise and adapt strategies to increase brand awareness and acquisition in each market. Browse our Marketing team openings to see how you can make an impact with us.

Job Description:

• Ensures all communications done in-app and via email are grammatical, relevant, and optimal
• Ensures accuracy and consistency of all communications
• Exhibits creativity and excellence in writing English and Tagalog copies
• Coordinates with different marketing teams to ensure smooth and quality execution of PN/ARs and EDMs
• Coordinates with Marketing Operations for the backend set-up and quality assurance of communications before they are sent out
• Utilizes available data as basis for formulating communications strategies and tactics to optimize engagement and performance

Requirements:

• Bachelor's degree graduate
• Background in Communications, Creative Writing, or Marketing is preferred
• Fresh graduate with an interest in e-Commerce; or
• 1-2 years of work experience in a Communications/Marketing role, preferably in e-Commerce, telco, or FMCG
• Proficient in both Filipino and English, with strong written and verbal communication skills
• Solid project management skills; able to manage timelines and priorities effectively
• Adaptable and agile; quick to respond to shifting needs and priorities
• Detail-oriented, with a focus on accuracy and consistency
• Strong sense of ownership and accountability in delivering tasks
• Proficient in Google Workspace, especially Google Sheets
• Effective team player who works well with various stakeholders

Job Description

• Ensures all communications done in-app and via email are grammatical, relevant, and optimal
• Ensures accuracy and consistency of all communications
• Exhibits creativity and excellence in writing English and Tagalog copies
• Coordinates with different marketing teams to ensure smooth and quality execution of PN/ARs and EDMs
• Coordinates with Marketing Operations for the backend set-up and quality assurance of communications before they are sent out
• Utilizes available data as basis for formulating communications strategies and tactics to optimize engagement and performance

Requirements

• Bachelor's degree graduate
• Background in Communications, Creative Writing, or Marketing is preferred
• Fresh graduate with an interest in e-Commerce; or
• 1-2 years of work experience in a Communications/Marketing role, preferably in e-Commerce, telco, or FMCG
• Proficient in both Filipino and English, with strong written and verbal communication skills
• Solid project management skills; able to manage timelines and priorities effectively
• Adaptable and agile; quick to respond to shifting needs and priorities
• Detail-oriented, with a focus on accuracy and consistency
• Strong sense of ownership and accountability in delivering tasks
• Proficient in Google Workspace, especially Google Sheets
• Effective team player who works well with various stakeholders

About the Role

We are a fast-growing consulting firm seeking a detail-oriented and collaborative Technical Communication Specialist to join our remote team. In this role, you will play a key part in producing clear, high-quality technical and business documentation that simplifies complex concepts for diverse audiences. You will work closely with a company director on dynamic and impactful projects, transforming technical insights into compelling content tailored to meet client needs.

Key Responsibilities

• Serve as the primary content liaison for assigned clients, ensuring clear and consistent communication
• Conduct interviews with subject matter experts to gather essential technical information
• Collaborate with internal teams to deliver accurate, timely, and brand-consistent content
• Draft, edit, and revise technical and business documents aligned with client expectations
• Manage multiple projects simultaneously while maintaining quality and meeting deadlines

Qualifications

• 2–3 years of experience in technical writing, communications, or related fields
• Strong command of English, both written and verbal
• Comfortable engaging with clients across various industries
• Basic understanding of technology and software development concepts
• Quick learner, adaptable to new tools and workflows
• Self-motivated, organized, and dependable in a remote work environment
• Must have a personal computer and reliable internet connection (minimum 30 Mbps for video calls)
• Must be legally authorized to work and currently residing in the Philippines

Compensation & Benefits

• Monthly Salary: PHP 40,000–50,000 (based on experience)
• Paid Time Off: 20 vacation days + 5 sick days annually
• Healthcare: HMO coverage for you and up to 2 dependents
• Bonuses: 13th-month pay
• Government Benefits: SSS, PhilHealth, HDMF
• Holidays: Observance of all major Philippine holidays plus one full week off during Christmas

Why Join Us?

Be part of a company where your work makes a direct impact on clients and industries. We offer a flexible, remote-first work environment that values open communication, continuous growth, and excellence. If you're eager to develop your career at the intersection of technology and communication—and enjoy the freedom remote work brings—we want to hear from you.

Ready to Apply?

Submit your application today and let's create something great together.

Job Type: Full-time

Pay: From Php35,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Client services: 1 year (Required)
• Software Development / Programming: 1 year (Required)
• BPO: 1 year (Required)

Work Location: Remote

• Draft and review internal and external email communications
• Create and format PowerPoint presentations for meetings, reports, and events
• Assist in preparing communication materials such as memos, announcements, and newsletters
• Ensure consistency in tone, branding, and messaging across all communications
• Collaborate with various teams to gather content and ensure timely delivery
• Support the execution of communication plans and campaigns
• Maintain organized records of communication templates and assets
• Provide proofreading and editing support as needed
• Directly Reporting to IPI Operation Supervisor/Marketing Consultant

MUST HAVE REQUIREMENTS:

• Strong written communication skills
• Proficiency in Email marketing tools (MS Office)
• Powerpoint expertise, branding consistency, audience awareness, strong written communication skills

Job Type: Full-time

Pay: Php20, Php22,000.00 per month

Work Location: In person

·   Must be willing to be assigned abroad

Qualifications:

· Advanced degree (Master's or equivalent) in Communications, Public Relations, or related fields.

·    At least 8 years of professional experience in strategic communications, public information campaigns, and risk/emergency communications, preferably in the context of disaster risk management or public sector projects.

·    Demonstrated ability to develop and implement communication strategies for multi-hazard early warning systems, disaster response, and public engagement.

·    Experience in crafting clear, accessible messages for diverse audiences, including vulnerable groups, and managing media relations in crisis situations.

·    Proven skills in stakeholder consultation, facilitation, and high-level engagement with government agencies, civil society, and local communities.

·    Excellent report writing and presentation skills in English and Filipino; ability to produce high-quality outputs under tight deadlines.

·    Familiarity with the communication landscape, media channels, and public alerting systems in the Philippines is highly desirable.

Job Qualifications:

Bachelors:

• Advanced degree (Master's or equivalent) in Communications, Public Relations, or related fields.

License:

• N/A

Experiences:

• At least 8 years of professional experience in strategic communications, public information campaigns, and risk/emergency communications, preferably in the context of disaster risk management or public sector projects.
• Demonstrated ability to develop and implement communication strategies for multi-hazard early warning systems, disaster response, and public engagement.
• Experience in crafting clear, accessible messages for diverse audiences, including vulnerable groups, and managing media relations in crisis situations.
• Proven skills in stakeholder consultation, facilitation, and high-level engagement with government agencies, civil society, and local communities.
• Excellent report writing and presentation skills in English and Filipino; ability to produce high-quality outputs under tight deadlines.
• Familiarity with the communication landscape, media channels, and public alerting systems in the Philippines is highly desirable.

Job Type: Fixed term

Pay: Php50, Php60,000.00 per month

Work Location: In person