1 Conflict Resolution jobs in the Philippines
Invoice to Cash Analyst - Dispute Resolution
Parañaque, National Capital Region
J&J Family of Companies
Posted 9 days ago
Job Viewed
Job Description
At Johnson & Johnson,?we believe health is everything. Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and less invasive, and?solutions are personal?Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity?Learn more at Function:**
Finance
**Job Sub** **Function:**
AP/AR
**Job Category:**
Professional
**All Job Posting Locations:**
Paranaque, National Capital Region (Manila), Philippines
**Job Description:**
_"Reimagine the possibilities" at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world's largest and most broadly-based healthcare company._
_As a member of our Global Finance team, you will have exclusive access to a network of financial professionals_ _located_ _in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J._
The **Invoice to Cash Analyst - Dispute Resolution** is responsible for managing and overseeing end to end service delivery in the Invoice to Collection - Dispute process serviced by JNJ Global service Finance in Manila. This position reports to the I2C Senior Team Lead.
**Major Duties & Responsibilities**
+ Thoroughly investigate and analyze customer disputes, claims, and discrepancies related to financial transactions.
+ Develop and implement solutions to resolve disputes, ensuring compliance with relevant regulations and policies.
+ Ensure that adequate and effective internal controls are in place and that processes and policies are established and documented in compliance with WWP, ICH, DTP, and other control requirements
+ Work on continuous improvement programs to standardize and improve the efficiency of collection and dispute process across various entities
+ Maintain detailed records of all dispute-related interactions, investigations, and resolutions.
+ Other ad-hoc tasks assigned by manager
**Qualifications**
**Education:**
+ A minimum of a bachelor's level degree or equivalent is required, preferably in accounting, finance, or related business discipline.
**Experience and Skills Required:**
+ 3-4 years of relevant work experience
+ **Has an End-to-end Invoice to Cash process experience (Cash Applications, Billing, Collections/Dispute Management), with extensive** **expertise** **in the latter (Collections/Dispute Management) and preferably in the same Industry as J&J - Healthcare/Pharma - Preferred.**
+ **Strong customer engagement skills (including ability to manage difficult customers) for both internal and external stakeholders, particularly within EMEA and NA cultures**
+ Willing to work mid-shift **/night shift**
+ **Basic Negotiation skills**
+ **Analytical and problem solver**
+ Willing to work onsite in Edison Road, Merville, Paran~aque
+ Willing to work on a temporary hybrid setup
**Required Knowledge, Skills, and Abilities:**
(Include any required computer skills, certifications, licenses, languages, etc.)
Fluent in English for communication, for both oral and written
Technology proficiency in Microsoft Office and ERP
Excellent communication skills, with the ability to collaborate with a variety of stakeholders.
Teamwork spirit and can work under pressure
**Preferred Knowledge,** **Skills** **and Abilities:**
(Include any required computer skills, certifications, licenses, languages, etc.)
Knowledge of SAP systems
Finance
**Job Sub** **Function:**
AP/AR
**Job Category:**
Professional
**All Job Posting Locations:**
Paranaque, National Capital Region (Manila), Philippines
**Job Description:**
_"Reimagine the possibilities" at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world's largest and most broadly-based healthcare company._
_As a member of our Global Finance team, you will have exclusive access to a network of financial professionals_ _located_ _in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J._
The **Invoice to Cash Analyst - Dispute Resolution** is responsible for managing and overseeing end to end service delivery in the Invoice to Collection - Dispute process serviced by JNJ Global service Finance in Manila. This position reports to the I2C Senior Team Lead.
**Major Duties & Responsibilities**
+ Thoroughly investigate and analyze customer disputes, claims, and discrepancies related to financial transactions.
+ Develop and implement solutions to resolve disputes, ensuring compliance with relevant regulations and policies.
+ Ensure that adequate and effective internal controls are in place and that processes and policies are established and documented in compliance with WWP, ICH, DTP, and other control requirements
+ Work on continuous improvement programs to standardize and improve the efficiency of collection and dispute process across various entities
+ Maintain detailed records of all dispute-related interactions, investigations, and resolutions.
+ Other ad-hoc tasks assigned by manager
**Qualifications**
**Education:**
+ A minimum of a bachelor's level degree or equivalent is required, preferably in accounting, finance, or related business discipline.
**Experience and Skills Required:**
+ 3-4 years of relevant work experience
+ **Has an End-to-end Invoice to Cash process experience (Cash Applications, Billing, Collections/Dispute Management), with extensive** **expertise** **in the latter (Collections/Dispute Management) and preferably in the same Industry as J&J - Healthcare/Pharma - Preferred.**
+ **Strong customer engagement skills (including ability to manage difficult customers) for both internal and external stakeholders, particularly within EMEA and NA cultures**
+ Willing to work mid-shift **/night shift**
+ **Basic Negotiation skills**
+ **Analytical and problem solver**
+ Willing to work onsite in Edison Road, Merville, Paran~aque
+ Willing to work on a temporary hybrid setup
**Required Knowledge, Skills, and Abilities:**
(Include any required computer skills, certifications, licenses, languages, etc.)
Fluent in English for communication, for both oral and written
Technology proficiency in Microsoft Office and ERP
Excellent communication skills, with the ability to collaborate with a variety of stakeholders.
Teamwork spirit and can work under pressure
**Preferred Knowledge,** **Skills** **and Abilities:**
(Include any required computer skills, certifications, licenses, languages, etc.)
Knowledge of SAP systems
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