9 Community Outreach Worker jobs in the Philippines

The CXC Specialist (Omni Channel) is a vital member of our Customer Experience Center team, responsible for addressing a wide range of guest inquiries and concerns across multiple channels. This includes handling post-cruise calls, loyalty program inquiries, chat, email correspondence, River, and managing social media interactions. This role focuses on delivering world-class service that aligns with our brand vision, ensuring each guest interaction is personalized and efficient while meticulously recording guest preferences and history.

Multi-Channel Support

• Handle inbound inquiries from guests, travel advisors, and shipboard personnel via phone, chat, and email, providing timely and accurate responses and resolutions in alignment with brand standards.
• Provide exceptional post-cruise support by addressing any exemplary inquiries or issues related to guest experiences.

Social Media Management

• Monitor and respond to guest concerns and escalations on Celebrity Cruises' social media platforms, ensuring high-quality service and productivity levels for the North America, UK, and Australia markets.
• Monitor and respond to guest concerns and escalations on Celebrity Cruises' social media platforms, ensuring high-quality service and productivity levels for the North America, UK, and Australia markets.

Receives and responds to complex customer service inquiries on social media as outlined in the subsections below.
General

• Constantly monitors social media platforms to identify and respond to servicing inquiries/escalations.
• Constantly monitors social media platforms to identify and execute engagement opportunities.
• Responsible for achieving individual metrics and service level agreements within departmental parameters.
• Formulates accurate and efficient responses across all social platforms in a timely manner.
• Handles situations that require the adaptation of responses, extensive research, and advanced problem-solving skills based on the information provided by the customer.
• Responsible for communicating with all relevant shipboard and shoreside departments, external vendors, and providing appropriate follow-up.
• Responsible for taking ownership of all customer concerns and ensuring a full and appropriate resolution is reached within departmental timelines.
• Facilitate appropriate compensation and resolution options based on department standards, and assist them in making exceptions to company policy, upgrades, special air arrangements, etc., while keeping aligned with the best interest of both the company and the customer. Also owns all escalated matters regardless of topic.
• Must also possess the knowledge and ability to back-up other areas of the Engagement Center departments as needed, including but not limited to escalations.
• Meet and exceed departmental targets.
• Partners with the shipboard team to create a seamless pre, in-cruise and post-cruise vacation experience.
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Execution

• Review user-generated comments and posts in a quick and timely manner.
• Respond to comments, when appropriate, to foster a positive community and add value to the users' experience.
• Enforce the Social Care Guidelines as defined.

Qualifications And Education

• Understanding of popular social networks - design, functionality, users
• Proficiency in social listening tools.
• Exceptional communication skills within the team.
• Elevate attention to detail.
• Excellent verbal, written, and presentation skills.
• Proficiency in written English.
• Understanding of Customer Care guidelines.
• Bachelor's Degree preferred.
• Experience: 2 years of customer service

Financial/Quantitive Responsibilities

• The ability to issue refunds.
• The ability to offer/issue Letters of Credit up to the full value of the original booking.
• The ability to offer Onboard Credits and other Amenities.

How Has The Job Changed/Grown

• The Social Care team will be knowledgeable in all pre and post cruise job responsibilities for the North America, UK and AUS markets.
• Must also possess the knowledge and ability to back-up all other areas of the Engagement Center departments as needed, including but not limited to escalations and River expertise.
• Facilitate appropriate compensation and resolution options based on department standards, and assist them in making exceptions to company policy, upgrades, special air arrangements, etc., while keeping aligned with the best interest of both the company and the customer. Also owns all escalated matters regardless of topic.
• The Celebrity Way is an industry defining service culture of the brand's unwavering commitment to elevating every moment for our customers, guests and each other alike. It drives us to continuously pursue excellence, uphold the highest standards and foster an environment of inclusion and mutual growth. Through the Celebrity Way and in conjunction with Propelled by People we nurture a global community of passionate professionals dedicated to going above and beyond in every interaction. By delivering Consistent, Elevated, and Hospitality-driven experiences, we nurture employee and guest loyalty, forging lasting relationships and building a legacy of exceptional service that distinguishes The Celebrity Way as the benchmark in luxury hospitality.

INTERNAL/ EXTERNAL RELATIONSHIPS
Internal: including but not limited to Celebrity Engagement Center Leadership, Marketing, Global Communications, Shipboard Teams, Consumer Outreach Leadership, TS&S Leadership, Casino Leadership/Resolutions.

External: Guests (pre-cruise, post-cruise, onboard, future guests & escalated guests)

Physical Requirements

• The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodation. While performing job functions, the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a PC, communicate, listen, and assess information.
• The employee may move about the office complex, may travel to other office locations, and may lift, push, pull or move 10 to15 pounds. Visual requirements include distant, close and color vision, and ability to adjust focus.

WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside and outside the office.

The CXC Specialist (Omni Channel) is a vital member of our Customer Experience Center team responsible for addressing a wide range of guest inquiries and concerns across multiple channels This includes handling post-cruise calls loyalty program inquiries chat email correspondence River and managing social media interactions This role focuses on delivering world-class service that aligns with our brand vision ensuring each guest interaction is personalized and efficient while meticulously recording guest preferences and history

Multi-Channel Support

Handle inbound inquiries from guests travel advisors and shipboard personnel via phone chat and email

• providing timely and accurate responses and resolutions in alignment with brand standards
• Provide exceptional post-cruise support by addressing any exemplary inquiries or issues related to guest experiences

Social Media Management

Monitor and respond to guest concerns and escalations on Celebrity Cruises' social media platforms ensuring high-quality service and productivity levels for the North America UK

• and Australia markets

Monitor and respond to guest concerns and escalations on Celebrity Cruises' social media platforms ensuring high-quality service and productivity levels for the North America UK

• and Australia markets

Receives and responds to complex customer service inquiries on social media as outlined in the subsections below

General:

• Constantly monitors social media platforms to identify and respond to servicing inquiries/escalations
• Constantly monitors social media platforms to identify and execute engagement opportunities
• Responsible for achieving individual metrics and service level agreements within departmental parameters
• Formulates accurate and efficient responses across all social platforms in a timely manner
  Handles situations that require the adaptation of responses extensive research- and advanced problem-solving skills based on the information provided by the customer
  Responsible for communicating with all relevant shipboard and shoreside departments external vendors- and providing appropriate follow-up
• Responsible for taking ownership of all customer concerns and ensuring a full and appropriate resolution is reached within departmental timelines
  Facilitate appropriate compensation and resolution options based on department standards and assist them in making exceptions to company policy upgrades special air arrangements etc while keeping aligned with the best interest of both the company and the customer- Also owns all escalated matters regardless of topic
  Must also possess the knowledge and ability to back-up other areas of the Engagement Center departments as needed- including but not limited to escalations
• Meet and exceed departmental targets
  Partners with the shipboard team to create a seamless pre in-cruise and post-cruise vacation experience
  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position- Employees will be required to perform any other job-related duties assigned by their supervisor or management

Execution:

• Review user-generated comments and posts in a quick and timely manner
  Respond to comments when appropriate- to foster a positive community and add value to the users' experience
• Enforce the Social Care Guidelines as defined

QUALIFICATIONS AND EDUCATION

Understanding of popular social networks - design functionality

• users
• Proficiency in social listening tools
• Exceptional communication skills within the team
• Elevate attention to detail
  Excellent verbal written- and presentation skills
• Proficiency in written English
• Understanding of Customer Care guidelines
• Bachelor's Degree preferred
• Experience: 2 years of customer service

FINANCIAL/QUANTITIVE RESPONSIBILITIES

• The ability to issue refunds
• The ability to offer/issue Letters of Credit up to the full value of the original booking
• The ability to offer Onboard Credits and other Amenities

HOW HAS THE JOB CHANGED/GROWN

The Social Care team will be knowledgeable in all pre and post cruise job responsibilities for the North America

• UK and AUS markets
  Must also possess the knowledge and ability to back-up all other areas of the Engagement Center departments as needed- including but not limited to escalations and River expertise
  Facilitate appropriate compensation and resolution options based on department standards and assist them in making exceptions to company policy upgrades special air arrangements etc while keeping aligned with the best interest of both the company and the customer- Also owns all escalated matters regardless of topic
  The Celebrity Way is an industry defining service culture of the brand's unwavering commitment to elevating every moment for our customers guests and each other alike It drives us to continuously pursue excellence- uphold the highest standards and foster an environment of inclusion and mutual growth
  
  Through the Celebrity Way and in conjunction with Propelled by People we nurture a global community of passionate professionals dedicated to going above and beyond in every interaction By delivering Consistent Elevated and Hospitality-driven experiences we nurture employee and guest loyalty forging lasting relationships and building a legacy of exceptional service that distinguishes The Celebrity Way as the benchmark in luxury hospitality

INTERNAL/ EXTERNAL RELATIONSHIPS

Internal: including but not limited to Celebrity Engagement Center Leadership Marketing Global Communications Shipboard Teams Consumer Outreach Leadership TS&S Leadership Casino Leadership/Resolutions

External: Guests (pre-cruise post-cruise onboard future guests & escalated guests)

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodation While performing job functions the employee is regularly required to sit stand write review and type reports compile data operate a PC communicate listen

• and assess information
  The employee may move about the office complex may travel to other office locations and may lift push pull or move 10 to15 pounds Visual requirements include distant close and color vision- and ability to adjust focus

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job The environment includes work inside and outside the office

We're Hiring: Social Media Associate

Do you live on TikTok trends, scroll Meta Ads Manager for fun, and geek out on campaign data? We're looking for a Social Media Associate who's equal parts creative storyteller and data detective. If you love experimenting, testing, and finding that magic formula that makes people click, engage, and convert — we want you on our team.

What You'll Do

• Bring our brand to life on Meta (FB + IG), TikTok, and LinkedIn.
• Launch and manage paid campaigns (yep, boosting, targeting, retargeting — all that good stuff).
• Run A/B tests to figure out which creatives and messages actually work.
• Dive into the backend dashboards (Meta Business Suite, TikTok Analytics, LinkedIn Campaign Manager) and turn raw numbers into smart actions.
• Share insights that help us grow smarter and faster.
• Stay on top of social trends before they even trend.

What We're Looking For

• 1–3 years of experience running social media ads and campaigns.
• Hands-on skills with Meta Ads Manager, TikTok Ads, LinkedIn Campaigns.
• Someone who can read the data AND make the creative pop.
• A curious mind that loves testing, learning, and improving.
• Organized, proactive, and ready to hustle in a fast-paced team.

Bonus Points If You…

• Have dabbled in Canva, Photoshop, or video editing tools.
• Know how to work both B2C vibes and B2B professionalism.
• Love brainstorming wild ideas just as much as analyzing numbers.

And must be willing to work in BGC.

Job Type: Full-time

Pay: Php29, Php30,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for promotion

Work Location: In person

Social Media Associate

Do you live on TikTok trends, scroll Meta Ads Manager for fun, and geek out on campaign data? We're looking for a Social Media Associate who's equal parts creative storyteller and data detective. If you love experimenting, testing, and finding that magic formula that makes people click, engage, and convert — we want you on our team.

• Bring our brand to life on Meta (FB + IG), TikTok, and LinkedIn.
• Launch and manage paid campaigns (yep, boosting, targeting, retargeting — all that good stuff).
• Run A/B tests to figure out which creatives and messages actually work.
• Dive into the backend dashboards (Meta Business Suite, TikTok Analytics, LinkedIn Campaign Manager) and turn raw numbers into smart actions.
• Share insights that help us grow smarter and faster.
• Stay on top of social trends before they even trend.

• 1–3 years of experience running social media ads and campaigns.
• Hands-on skills with Meta Ads Manager, TikTok Ads, LinkedIn Campaigns.
• Someone who can read the data AND make the creative pop.
• A curious mind that loves testing, learning, and improving.
• Organized, proactive, and ready to hustle in a fast-paced team.

• Have dabbled in Canva, Photoshop, or video editing tools.
• Know how to work both B2C vibes and B2B professionalism.
• Love brainstorming wild ideas just as much as analyzing numbers.

And must be willing to work in BGC.

BRIEF JOB DESCRIPTION

· The Community Outreach Program Coordinator will be responsible for program planning, implementation and evaluation

MINIMUM QUALIFICATIONS

· Preferably with Master's degree

· With at least 1-3 years' related experience in research writing and outreach activities

Job Types: Full-time, Permanent

Benefits:

• Company events
• Employee discount
• Opportunities for promotion
• Promotion to permanent employee

Experience:

• outreach activities: 1 year (Preferred)

Work Location: In person

BRIEF JOB DESCRIPTION

· The Community Outreach Program Coordinator will be responsible for program planning, implementation and evaluation

MINIMUM QUALIFICATIONS

· Preferably with Master's degree

· With at least 1-3 years' related experience in research writing and outreach activities

Company Background

Backed by two leading Australian venture capital firms, DesignCrowd powers and BrandCrowd—platforms used by millions to create logos, brand kits, and small-business design assets. We are seeking an exceptional Reddit & Q&A Community Outreach Specialist to drive earned visibility through authentic participation on Reddit, Quora, YouTube comments, and other relevant forums. This role reports directly to the SEO Manager and the Head of Marketing & Analytics.

At DesignCrowd, you'll work with pioneering technology, comprehensive digital strategies, and a dynamic team in a fast-paced, agile startup environment.

The Role

Community conversation is core to our growth. As the Reddit & Q&A Community Outreach Specialist, your objectives are to:

• Generate authentic, rule-compliant mentions of and BrandCrowd by helping users in relevant threads (never spam).
• Proactively find and engage in live opportunities (new and evergreen) across priority topics—especially AI design tools and AI for small businesses.
• Capture insights (questions, objections, competitor mentions) and feed them back to SEO/Content/Product.
• Track and report activity with disciplined documentation.

Your responsibilities will include the following:

• Develop a monitoring workflow for priority topics/keywords (e.g., logo maker, brand kit, rebrand, business name ideas, social media assets, file formats (SVG/PNG), AI design tools, AI for small businesses, Etsy/Shopify branding).
• Use saved searches/alerts and tools (TrackReddit, GummySearch, Google Alerts; optional: vidIQ/TubeBuddy) to surface high-intent conversations.
• Write concise, helpful replies that answer the question first; mention only when clearly relevant, using a natural one-line intro (e.g., "Hi, I'm (First name) from ") and linking only when rules allow.
• Respect each community's rules (no astroturfing, vote manipulation, mass posting, or sockpuppets).
• Maintain and organize a tracker of every interaction (URL, platform, sub/topic/channel, question summary, your reply, brand mention Y/N, status, and results such as upvotes/likes/replies or creator hearts/pins).
• Deliver a weekly summary of top questions, objections, feature requests, competitor mentions, and threads requiring an official brand response.
• Build and continually update a living FAQ/objection-handling notes and propose content/landing pages we should create to better serve recurring questions.

Your key performance metrics for the role will include the following:

• Quality contributions posted per month (target 60–80 across platforms, balanced new + evergreen)
• Relevance rate (≥80% aligned to priority topics)
• Compliance (0 removals for spam; 100% rule-compliant, transparent posts)
• Engagement lift (upvotes/replies on Reddit/Quora; likes/replies/creator hearts or pins on YouTube)
• Attribution (40–60% of posts naturally include a mention without forcing it)
• Weekly insights quality (actionable summaries; FAQ growth)

Initial Hiring Process (Online Test Required):

All applicants must complete an online Live-Thread Outreach Test prior to interviews. You'll find 3–5 live Reddit threads, 3–5 Quora questions, and 3–5 recent YouTube videos, draft compliant value-first replies, and submit links, brief rule screenshots, a filled tracker, and a one-page insights summary.

Job Types: Full-time, Permanent, Remote

Benefits:

• Company events
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee (where probation applies)
• Work from home

Schedule:

• Day shift

Supplemental Pay:

• 13th month salary

Experience:

• Community engagement on Reddit/Quora/YouTube: 1- 2 years (Required)

Job Types: Full-time, Permanent

Pay: Php20, Php25,000.00 per month

Benefits:

• Health insurance
• Pay raise
• Work from home

Work Location: Remote

Community SDR – Telegram Outreach for Ecommerce Leads

Ronin Global | Remote | $5/hour + Commission

The Opportunity

Ronin Global is hiring a Community SDR to lead warm outreach in Telegram and Discord communities. You'll engage ecommerce entrepreneurs, qualify leads using the BANT framework, and book meetings for our Account Managers. This is not cold outreach—it's community-driven sales.

You'll be the voice of Ronin inside drop shipping and ecommerce communities, helping founders solve ad account issues and connecting them to our infrastructure team.

Compensation

• Base
  : $5/hour
• Commission
  : TBD
• Hours
  : Full-time (40 hours/week, 8 hours/day)
• Time zone Requirement
  : Must have at least 4 hours of daily overlap with Dubai (GMT+4)

What You'll Do

Community Engagement (50%)

• Be active in 5–10 ecommerce communities (Telegram, Discord, Slack)
• Add genuine value: Answer questions, share insights, help solve problems
• Monitor conversations for ad account issues (bans, spend limits, performance)
• Build trust and reputation—no spam, just helpful presence

Outreach & Qualification (30%)

• Send 20–30 personalized DMs/day
• Qualify leads using BANT: Budget, Authority, Need, Timeline
• Book meetings for Account Managers

CRM Management (20%)

• Log interactions in HubSpot
• Track lead status and commission-eligible meetings
• Ensure clean notes and context for handoff

Key Metrics

• Daily DMs Sent
  : 20–30 personalized outreach messages
• Response Rate
  : 30%+ engagement from prospects
• Qualified Leads
  : 10–15 per week who meet BANT criteria
• Meetings Booked
  : 5–10 per week for Account Managers
• Meeting Show Rate
  : 70%+ attendance from booked leads
• HubSpot Accuracy
  : 95%+ clean and complete CRM entries

Requirements

• Native English speaker (or C1/C2 level)
• Active in online communities (Telegram, Discord)
• Understands ecommerce/drop shipping (Shopify, Meta Ads, TikTok Ads)
• 6+ months SDR, BDR, or appointment-setting experience
• Self-starter, available 8 hours/day with at least 4 hours overlap with Dubai (GMT+4)

Bonus Points

• You've sold in online communities before
• You run or have run an ecommerce business
• You're active in drop shipping/ecom groups already
• You've dealt with ad account bans or spend limits
• You've used HubSpot or similar CRM