2 Community Management Analyst jobs in the Philippines
Community Management Analyst
Posted 3 days ago
Job Viewed
Job Description
Location: Open slots for Meycauayan, Bulacan
Company: Nestlé Business Services AOA, Inc.
Full time, Hybrid
Bachelor's Degree
1+ year of experience
**POSITION SUMMARY**
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?
**A DAY IN THE LIFE.**
+ Develop and implement community engagement strategies to grow and nurture online communities.
+ Create and curate engaging content to share with the community across various platforms.
+ Monitor community activities, moderate discussions, and ensure compliance with community guidelines and policies.
+ Create FAQs for any product information, promotion/marketing activity, etc.
+ Respond to member inquiries, comments, and concerns in a timely and professional manner.
+ Foster meaningful interactions and build relationships with community members to encourage active participation.
+ Gather feedback from community members and provide insights to the organization for continuous improvement.
+ Track and analyze community metrics to measure engagement, growth, and sentiment.
+ Collaborate with cross-functional teams, including marketing, customer support, and product development, to align community strategies with business goals.
+ Stay updated on industry trends and best practices in community management.
+ Serve as an advocate for the community within the organization, representing their interests and needs.
**ARE YOU A FIT?**
+ Bachelor's degree in marketing, business studies, communications, journalism, and media studies.
+ 1-2 years of professional experience in Digital and Social Media.
+ Extensive knowledge of various Social Media platforms, including X, Facebook, LinkedIn, Instagram, YouTube, and TikTok.
+ Proficiency in utilizing social media listening tools such as Social Studio, Socialbakers, Sprinklr, TalkWalker, Google Analytics, or similar platforms.
+ Demonstrated expertise in written communication with 3-5 years of experience in crafting content and copywriting for diverse formats, including community groups, FAQs, social media, communications, and other written materials.
+ Strong analytical skills with the ability to work with large volumes of data, extract meaningful insights, and effectively communicate findings through quantitative and qualitative analysis.
+ Advanced proficiency in Microsoft Excel, including pivot tables and the creation of comprehensive dashboards, is an advantage.
+ Experience in data visualization tools such as Power BI or similar, coupled with exceptional presentation skills, is highly desirable.
+ Proficient user of MS Word and PowerPoint for creating professional documents and presentations.
+ Exceptional data analysis and problem-solving abilities, with a track record of successfully tackling analytical tasks.
+ Excellent command of the English language at an advanced level.
+ Published works or sample written work available to showcase exceptional writing skills.
Community Engagement Manager
Posted today
Job Viewed
Job Description
Work Location: Remote from Vietnam or Philippines
Engagement Model: Temporary Full-Time Employment (2 years) with possibility of extension
Estimated Start Date: September 15, 2025
DataForce by TransPerfect is looking for a Community Engagement Manager with proven experience in communication and working in a multinational/ multicultural virtual working environment.
Role Summary
The Community Manager promotes the established engagement communication strategies to the DataForce Community and acts as a stakeholder for both the Community member experience and DataForce business needs related to Community satisfaction, consolidation, and growth. The Community Manager works with cross-function teams to ensure that only the approved, most up-to-date procedures are followed when communicating with contributors.
Role Responsibilities
• Promote relevant and adaptable strategies to lead, coordinate, and monitor the communication with Community members
• Liaise with Technology Development, Delivery, and Marketing departments as Community stakeholder to provide requirements and follow-up on deliveries
• Set and continually manage Community members expectations, while actively working to improve the Community experience
• Follow sourcing strategy to reach project's targets based on past data and research
• Perform root cause analysis for community escalations and proposing corrective actions
• Prepare material for presentations regarding Community insights for internal and external customers
• Implement strategies for building and maintaining a large, engaged community
• Closely collaborate with cross-functional teams to identify and manage goals
• Participate in the onboarding process for newcomers and act as a point of contact for all Community Engagement processes
• Identify and tracking relevant Community KPIs
• Plan and organize Community satisfaction surveys, converting results into actionable insights
• Review Delivery communication KPIs and workflows, making adjustments as necessary
• Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor
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