181 Commercial Insurance jobs in the Philippines

Position Title: Commercial Insurance Broker Assistant

Schedule: Monday – Friday, 9:00 am - 5:30 pm QLD, AU Time or 7:00 AM – 3:30 PM PH Time

Holiday to follow: QLD, AU Holidays

Workdays: Mon - Fri

Work Set-up: Work From Home or office.

Work Details: Full-time

About the Role:

We are seeking a detail-oriented and client-focused Commercial Insurance Broker Assistant to support our Australian client, a reputable insurance brokerage firm. You will play a key role in the back-office and administrative support of insurance brokers, ensuring smooth processing of commercial insurance documentation, policy servicing, and client communication.

Key Responsibilities:

• Assist brokers with the preparation and processing of new business, renewals, and endorsements for commercial insurance policies.
• Liaise with underwriters and insurers to gather quotes, binders, and policy documentation.
• Enter and maintain accurate client and policy data in CRM and insurance systems (using SCTP/SVU and Insight platforms.).
• Review and validate policy schedules, endorsements, and other documents for accuracy and compliance.
• Prepare Certificates of Currency, client summaries, and other required reports.
• Support claims lodgment and follow-up on behalf of clients when needed.
• Ensure timely and professional communication via email or phone with clients, insurers, and internal teams.
• Maintain compliance with relevant Australian insurance industry regulations and internal procedures.
• Perform general administrative duties as required by the brokerage team.

Qualifications & Requirements:

• Minimum 2 years of experience in insurance support, preferably within a BPO setting or Australian insurance market.
• Strong knowledge of commercial insurance products (e.g., public liability, property, professional indemnity, etc.).
• Strong knowledge in claims management and endorsement processing/renewal processing.
• Experience in managing claims, primarily in motor and property claims, with a particular focus on SCTP usage.
• Familiarity with Australian insurance platforms (SCTP/SVU and Insight).
• Excellent written and verbal communication skills in English.
• High attention to detail and accuracy.
• Proficient in Microsoft Office (Word, Excel, Outlook) and CRM systems.
• Ability to work independently and manage multiple tasks under tight deadlines.
• Willingness to work during Australian business hours.

Job Type: Full-time

Pay: Php35, Php50,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Free parking
• Health insurance
• Work from home

Application Question(s):

• How much would your asking salary package (PHP) be?

Experience:

• commercial insurance (Australia) support: 2 years (Required)
• SCTP/SVU and Insight: 2 years (Required)

Work Location: Remote

The position assumes responsibility for the marketing of assigned commercial accounts, submitting information provided by the marketing coordinator to targeted carriers (either via online input to the carrier system or submitting electronic files via email), obtaining quotes, and following up with carriers if quotes are not received, and drafting a preliminary proposal utilizing standardized templates for submission back to the marketing coordinator.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for obtaining renewal quotes for commercial accounts

• Receives renewal applications and supporting documentation from the marketing coordinator via email
• Submits the application and supporting documents to carriers identified by the marketing coordinator
• This submission may be an email submission of the electronic files or require input directly into the carrier's online systems, depending upon the method utilized by the various carriers
• Coordinates with the underwriter to determine what, if any, additional requests for information they may have. Submits these requests to the marketing coordinator to obtain the information
• Updates AMS360 on the status of renewal proposal and saves communications in the correct policy year AMS files
• Utilizes AMS Suspense to manage workflows.
• Prepare a draft proposal utilizing the appropriate template for submission to the marketing coordinator
• Highlight significant changes in premium or coverages for marketing coordinator follow up

Assumes responsibility for establishing and maintaining effective communication and coordination with staff and with management

• Works to foster a cooperative team environment
• Keeps management well informed of activities and of any significant problems
• Completes assigned documentation in an accurate and timely manner

• Three to five years of experience in the insurance industry
• Three to five years of experience in sales/account management
• AMS360 management system experience
• Solid organizational skills and ability to work efficiently under strict time constraints
• Friendly & Energetic
• Works well in a team environment
• Strong attention to detail
• Strong written communication skills in English

• HMO with 1 free dependent upon hire
• Life Insurance
• Night Differential
• 20 PTO credits annually
• Great Company Culture
• Career Growth and Learnings
• A laptop will be provided by the company
• WFH and NIGHT SHIFT

Role Title:
Claims Operations Analyst - Commercial Insurance
ECLARO:
A quick Summary

ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement.

Responsibilities & Accountabilities:

• Intake, triage, route and assign claims to appropriate resources.
• Comply with all regulatory requirements, company mandates and policies.
• Prepare claims correspondence in accordance with company standards and regulatory requirements.
• Properly document claim files, including notes and diaries, claims documents and claimant details.
• Manage and update claims information for changes in status, parties, notifications, filings, etc.
• Complete claims financial transactions including claim payments, vendor invoices, attorney expenses, etc.
• Process and document returned checks, voided checks, credits, and other financial transactions.
• Assist with the management of OFAC and other sanctions clearance on claims indemnity and expense payments.
• Serve are primary contact for incoming calls and research and resolve inquiries promptly or escalate to the appropriate team member when necessary
• Escalate urgent or complex matters to appropriate adjusters or supervisors
• Support process improvements and provide feedback to enhance FNOL workflows and customer experience
• Contribute to quality assurance and meet performance metrics for all FNOL

Ideal Candidate Profile:

• Bachelor's degree preferred or equivalent healthcare experience.
• Strong verbal and written communication skills required
• Strong attention to detail and accuracy in data entry
• 5+ years in Commercial Claims preferred or equivalent healthcare experience.
• Preferred healthcare background in Nursing, Physician's Aid, Emergency Medical Technician and has familiarity with medical terminology used in first notices of loss.
• Preferred previous experience in medical coding of healthcare claims.
• Ability to exercise independent judgment and make critical business decisions effectively.

• Serve as a key team member in the Commercial Lines Department, including educating current clients and attracting new ones.
• Provide proposals for agency producers.
• Quote policies with top-rated carriers in the industry, such as Auto-Owners, Liberty Mutual, The Hartford, and West Bend.
• Maintain up-to-date knowledge of products and markets.
• Focus on client retention and sales growth by cross-selling and expanding existing accounts.
• Service existing clients in person, by email, or via telephone by preparing renewals, remarketing accounts, processing claims, and making policy changes.
• Quote and issue new policies.
• COI - Certificates of Insurance
• EOP - Evidence of property insurance
• Evidence of homeowners insurance for Mortgage companies Auto ID's
• Pull the remarketing logs
• Enter the renewal premiums into remarket logs
• Personal Lines Ez Lynx remarketing insurance

Requirements:

Insurance Knowledge & Experience

• 5-7 years of experience in Commercial Lines Insurance (preferred).
• Strong understanding of Property & Casualty (P&C) insurance policies, coverages, and products.
• Familiarity with the operations of an Independent Insurance Agency.
• Knowledge of quoting policies with major carriers (Auto-Owners, Liberty Mutual, The Hartford, West Bend).

Customer Service & Communication Skills

• Excellent spoken and written English skills (articulate and friendly).
• Experience handling customer inquiries, policy changes, and claims assistance.
• Ability to professionally manage and respond to phone calls and emails.
• Strong listening skills and ability to handle objections or concerns effectively.
• Experience working with Western clients or teams.

Sales & Upselling Abilities

• Ability to recognize opportunities for cross-selling or upselling policies.
• Persuasive communication skills to offer additional products where appropriate.

Administrative & Process-Oriented Skills

• Ability to manage Certificates of Insurance (COI), Evidence of Property Insurance (EOP), and Homeowners Insurance documentation.
• Experience with remarketing logs and tracking renewals.
• Proficiency in processing claims, renewals, and policy modifications.

Technical & System Proficiency

• Experience with agency management systems (e.g., Partners XE).
• Proficiency in office software (Microsoft Office, Google Workspace).
• Familiarity with quoting platforms like Ez Lynx for remarketing.

Time Management & Organization

• Ability to accurately process multiple tasks under deadlines.
• Strong attention to detail to ensure quality and compliance.
• Ability to work independently while ensuring alignment with company SLAs.

Professionalism & Work Ethic

• Strong problem-solving skills and ability to handle complex insurance issues.
• Ability to maintain a professional demeanor in all interactions.
• A proactive approach to learning and adapting to new tasks as outsourcing expands.

About Patra

Patra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the U.S, India, and the Philippines.

About this job

The Administrative Specialist (VA) will perform a variety of administrative tasks to support a high-level management team for a US based insurance company.

Core Duties by Competency:

• Gain a deep understanding of Patra's business and the strategy.
• Participate in document management.
• Manage business communications to internal/external stakeholders.
• Other Administrative Specialist related tasks as required.

Leads Others

• Actively share knowledge and experience through data entry and processing.
• Demonstrates the ability to work well with Patra colleagues and clients and with external organizations.

Accountable

• Process insurance-related tasks.
• Event planning and coordination.
• Report generating and preparation.
• Domestic and international travel coordination.
• Complete expense reports and create presentations.
• Manage inbound and outbound calls.
• Schedule and manage Outlook calendars.

Team Player

• Perform all duties with a level of integrity and honesty that represents Patra in a positive manner.
• Previous U.S. commercial insurance knowledge desired.
• English proficiency.
• The candidate needs to be well organized, self-motivated, highly detailed orientated.

Working Conditions

• Work from Home.
• Physically able to work night shift.
• Minimum internet speed of 25 mbps download and 25 mbps upload; Directly connected into modem; No Satellite.

WORK STANDARDS:

• Interpersonal Skills: Demonstrates the ability to work well with Patra colleagues and clients and with external organizations
• Promotes Culture of Respect & Safety: Demonstrates commitment to personal responsibility and value for safety and respect; communicates concerns; uses and promotes safe respectful behaviors based on training and lessons learned
• Subject to and expected to comply with all applicable Patra Corp policies and procedures

Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.

Responsibilities

• Serve as a key team member in the Commercial Lines Department, including educating current clients and attracting new ones.
• Provide proposals for agency producers.
• Quote policies with top-rated carriers in the industry, such as Auto-Owners, Liberty Mutual, The Hartford, and West Bend.
• Maintain up-to-date knowledge of products and markets.
• Focus on client retention and sales growth by cross-selling and expanding existing accounts.
• Service existing clients in person, by email, or via telephone by preparing renewals, remarketing accounts, processing claims, and making policy changes.
• Quote and issue new policies.
• COI - Certificates of Insurance
• EOP - Evidence of property insurance
• Evidence of homeowners insurance for Mortgage companies Auto ID's
• Pull the remarketing logs
• Enter the renewal premiums into remarket logs
• Personal Lines Ez Lynx remarketing insurance

Qualification

Insurance Knowledge & Experience

• 5-7 years of experience in Commercial Lines Insurance (preferred).
• Strong understanding of Property & Casualty (P&C) insurance policies, coverages, and products.
• Familiarity with the operations of an Independent Insurance Agency.
• Knowledge of quoting policies with major carriers (Auto-Owners, Liberty Mutual, The Hartford, West Bend).

Customer Service & Communication Skills

• Excellent spoken and written English skills (articulate and friendly).
• Experience handling customer inquiries, policy changes, and claims assistance.
• Ability to professionally manage and respond to phone calls and emails.
• Strong listening skills and ability to handle objections or concerns effectively.
• Experience working with Western clients or teams.

Sales & Upselling Abilities

• Ability to recognize opportunities for cross-selling or upselling policies.
• Persuasive communication skills to offer additional products where appropriate.

Administrative & Process-Oriented Skills

• Ability to manage Certificates of Insurance (COI), Evidence of Property Insurance (EOP), and Homeowners Insurance documentation.
• Experience with remarketing logs and tracking renewals.
• Proficiency in processing claims, renewals, and policy modifications.

Technical & System Proficiency

• Experience with agency management systems (e.g., Partners XE).
• Proficiency in office software (Microsoft Office, Google Workspace).
• Familiarity with quoting platforms like Ez Lynx for remarketing.

Time Management & Organization

• Ability to accurately process multiple tasks under deadlines.
• Strong attention to detail to ensure quality and compliance.
• Ability to work independently while ensuring alignment with company SLAs.

Professionalism & Work Ethic

• Strong problem-solving skills and ability to handle complex insurance issues.
• Ability to maintain a professional demeanor in all interactions.
• A proactive approach to learning and adapting to new tasks as outsourcing expands.

Job Type: Full-time

Benefits:

• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Work from home

Work Location: Remote

We are seeking a detail-oriented Insurance Virtual Assistant to support US-based clients with personal and commercial lines (focus on Commercial Lines). This office-based, night-shift role involves policy processing, quoting, case audits, documentation, endorsements, and client communication. You will work with insurance tools, carrier websites, and e-sign platforms to ensure accurate and timely servicing.

Responsibilities

• Maintain accurate client records in QQ Catalyst, Google Sheets, and MS Excel.
• Process quotes using Progressive, Allied Trust, Safeco, AgencySecure, Twico.
• Prepare and process proposals, endorsements, renewals, NOCs, and COIs.
• Conduct Final Case Audits: document pertinent emails, tie case numbers to ticket systems, attach supporting documents.
• Generate Acord applications and Auto ID cards.
• Manage e-signatures in DocuSign: send, track, and confirm signed documents.
• Assist with disclosure packets, eSign paperwork, and documentation storage in Google Drive.
• Request MVRs and loss runs as needed.
• Handle inbound/outbound calls with clients and carriers via SoftPhone.
• Collaborate with internal teams via Outlook and Teams for client updates.
• Perform case execution support to ensure timely policy servicing.

Qualifications

• Must be willing to work night shifts onsite to accommodate US client schedules.
• Prior experience in insurance operations, CSR, or policy servicing (Commercial Lines preferred).
• Familiarity with insurance tools: QQ Catalyst, Salesforce, carrier portals, DocuSign, Google Apps, Outlook, Teams, SoftPhone.
• Strong organizational skills with ability to track and audit cases accurately.
• Excellent communication skills, with professionalism in client and carrier interactions.
• Comfortable with data entry, spreadsheets, and case documentation in high-volume environments.

Be part of a professional insurance servicing team. If you thrive in fast-paced client support and enjoy policy processing accuracy, apply now

Key Responsibilities:

• Communicate effectively with stakeholders, both verbally and in writing

• Demonstrate 2–5 years of experience in General Insurance processes and workflows

• Possess hands-on experience across various General Insurance products

• Exhibit solid IT knowledge and experience supporting insurance systems

• Have exposure to Life Insurance products

• Conduct defect analysis and provide actionable insights

• Collaborate closely with the business team to support operational needs

Qualifications:

• Bachelor's degree in any discipline

Additional details:

Work set Up: everyday reporting to the client site

Schedule: 9:00 AM to 6:00 PM

Job Type: Fixed term

Work Location: In person

Key Responsibilities and Qualifications:

• Communicate effectively with stakeholders, both verbally and in writing
• Demonstrate 2–5 years of experience in General Insurance processes and workflows
• Possess hands-on experience across various General Insurance products
• Exhibit solid IT knowledge and experience supporting insurance systems
• Have exposure to Life Insurance products
• Conduct defect analysis and provide actionable insights
• Collaborate closely with the business team to support operational needs
• Willing to work in Makati Ciy
• Can start as soon as possible

Job Type: Full-time

Benefits:

• Additional leave
• Company events
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Experience:

• related: 2 years (Preferred)

Work Location: In person