814 Collections Specialist jobs in the Philippines

Join New Era Technology, where
People First
is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Turn receivables into results—join us as an AR Collections Specialist.

This role is responsible for the Accounts Receivable function for the business unit including invoicing clients, monitoring and processing incoming payments and all aspects of collection.

The following include but may not be limited to the responsibilities of the Collections Specialist:

• Informing clients of outstanding balances through statements, emails and/or calls
• Following up outstanding payments
• Providing accurate and timely account reconciliations
• Providing accurate and timely debtor reporting including aging report
• Managing accounts receivable using spreadsheets and AR software
• Establishing and maintaining relationships with new and existing customers
• Preparing and sending invoices to allocated clients by the monthly deadline
• Coordinating with business leaders and counterparts in other business units for all intercompany billing and cross charges
• Liaising with clients as to any billing issues or questions
• Assisting the broader finance team as required
• Coordinating physical file archiving
• Assisting with local office administration where required
• Other related duties as required

Work Set-Up/Schedule

• Permanent WFH
• 9 PM – 6 AM (PH Time)

Who we are looking for
An ideal AR Collections Specialist brings MSP experience and excels in accounts receivable management, collections, payment reconciliation, and client support, as well as:

• 3-5 years collection/accounts receivable experience
• Excellent communicator with problem-solving abilities
• Familiar with accounting systems like Microsoft Dynamics GP, QuickBooks, and ConnectWise
• Excellent administration skills
• Experience supporting multiple stakeholders
• Solid MS Office skills, specifically Excel
• Achievement of or willingness to work towards a related qualification or certification desirable

What we offer

• Day 1 HMO + 1 free dependent
• Health and Wellness Reimbursement Benefits
• Sunlife Group Insurance
• Company Salary Loans
• Government contributions
• Assistance with government loan payments
• 13th month pay
• Night differentials pay
• Holiday pay (for hours worked on holidays)
• Mandated Leaves
• Work equipment provided

New Era Technology, Inc., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").

View our Privacy Policy here

Back to jobs

New

Accounts Receivable Collections Specialist

Manila

Join New Era Technology, where
People First
is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Turn receivables into results—join us as an AR Collections Specialist.

This role is responsible for the Accounts Receivable function for the business unit including invoicing clients, monitoring and processing incoming payments and all aspects of collection.

The following include but may not be limited to the responsibilities of the Collections Specialist:

• Informing clients of outstanding balances through statements, emails and/or calls
• Following up outstanding payments
• Providing accurate and timely account reconciliations
• Providing accurate and timely debtor reporting including aging report
• Managing accounts receivable using spreadsheets and AR software
• Establishing and maintaining relationships with new and existing customers
• Preparing and sending invoices to allocated clients by the monthly deadline
• Coordinating with business leaders and counterparts in other business units for all intercompany billing and cross charges
• Liaising with clients as to any billing issues or questions
• Assisting the broader finance team as required
• Coordinating physical file archiving
• Assisting with local office administration where required
• Other related duties as required

Work Set-Up/Schedule

• Permanent WFH
• 9 PM – 6 AM (PH Time)

Who We Are Looking For
An ideal AR Collections Specialist brings MSP experience and excels in accounts receivable management, collections, payment reconciliation, and client support, as well as:

• 3-5 years collection/accounts receivable experience
• Excellent communicator with problem-solving abilities
• Familiar with accounting systems like Microsoft Dynamics GP, QuickBooks, and ConnectWise
• Excellent administration skills
• Experience supporting multiple stakeholders
• Solid MS Office skills, specifically Excel
• Achievement of or willingness to work towards a related qualification or certification desirable

What We Offer

• Work flexibility - Permanent WFH
• HMO Day free dependent)
• Health and Wellness Reimbursement Benefits
• Company Salary Loans
• Government contributions
• Assistance with government loan payments
• 13th month pay
• Night differential pay
• Holiday pay (for hours worked on holidays)
• Mandated Leaves
• Work equipment provided
• Referral bonus

New Era Technology, Inc., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").

View our Privacy Policy here

Create a Job Alert

Interested in building your career at New Era Technology? Get future opportunities sent straight to your email.

Apply for this job

indicates a required field

First Name*

Last Name*

Preferred First Name*

Email*

Phone*

Location (City)

Resume/CV*

Attach

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Attach

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

How many years of experience do you have as an AR Collections Specialist? *

Select.

What is your expected salary range? *

Select.

How would you assess your communication skills?*

Select.

Do you have experience using ConnectWise?*

Select.

Where are you currently located? *

How soon are you able to start? *

Do you have current VISA application?*

Select.

Do you have plans of working abroad for the next 6 months? *

Select.

What industry certification do you have that are relevant to the role?*

Powered by

Greenhouse

Read our Privacy Policy

Company Description

Beyond Borders Solutions Provider Inc. (BBSPI) is a leading outsourcing firm offering cost-effective and innovative business solutions. Based on market demands, our services include credit investigation, collection management, outbound/inbound marketing, and documentation/disposal of real estate and chattel. BBSPi is committed to supporting business operations and enhancing client deliverables while maintaining the integrity of our client's businesses.

Role Description

This is a full-time, on-site role for a Collections Specialist located in Quezon City. The Collections Specialist will handle debt collection, communicate with clients regarding outstanding balances, manage cash collections, and ensure accurate record-keeping. This role involves negotiating payment schemes and providing exceptional customer service. Daily tasks include inbound and outbound tele-collection and assisting in the legal aspects of collections when necessary.

Qualifications

• Debt Collection and Cash Collection skills
• Strong Communication and Customer Service skills
• Basic understanding of Finance principles
• Excellent organizational and record-keeping abilities
• Ability to work independently and as part of a team
• Experience with collection management tools is a plus
• Familiarity with legal aspects of collections is advantageous
• Bachelor's degree in Business, Finance, or a related field is preferred

We are currently seeking for a CREDIT/COLLECTIONS COORDINATOR to join our team at REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.' in Quezon City, Metro Manila.

What You'll be doing

• Telephone and email chasing of past and future debts on designated accounts.

• Issuing statements, invoices, and account reconciliation on designated accounts as required.

• Produce aged debtors and onsite report across designated shows as scheduled and as needed basis.

• Lead debtors report meetings with the sales team and the wider finance team.

• Liaise with sales and wider finance teams on a regular basis to ensure they are kept informed and involved with debt collection as appropriate.

• Pursue and process Contra Deal paperwork

• Produce paperwork for approval and process for refund and transfer of overpayments
• Apply un-allocated cash to designated shows as needed
• Raise journals to clear credit and debit balances post show

• Clear small balances within threshold etc., pre- and post-show

• Ensuring credit control policy procedures and compliance are adhered

What we're looking for

• Bachelor's degree in accountancy or finance
• With at least 1 year of experience in Credit & Collections (calls and emails)
• Advance skills in MS Excel (AutoSum, VLOOKUP, Pivot)
• Excellent communication skills (written and oral) and negotiation skills to interact with internal and external stakeholders
• Experience in handling international credit control and dealing with different currencies
• Has experience presenting debt reports and coordinating with stakeholders
• Preferably has an experience working in multinational company
• Strong time management and organizational skills, with the ability to prioritize task and meet deadlines
• Must have keen attention to details
• Amenable to work in a flexible work shift and can start ASAP

What we offer

At REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.', we are committed to providing a supportive and rewarding work environment for our employees. We offer competitive compensation, opportunities for professional development, and a range of benefits to support your overall well-being.

The main responsibilities of a Customer Success Collections Specialist include:

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.

Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

DUTIES / RESPONSIBILITIES:

• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment

• Advise customers of necessary actions and strategies for debt repayment.

• Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or

to return merchandise.

• Confer with customers by telephone or in person to determine reasons for overdue payments and to review

the terms of sales, service, or credit contracts.

• Locate and monitor overdue accounts, using computers and a variety of automated systems.

• Answer customer questions regarding problems with their accounts.

• Record information about financial status of customers and status of collection efforts.

• Trace delinquent customers to new addresses by inquiring at post offices, telephone companies,

credit bureaus, or through the questioning of neighbors.

• Sort and file correspondence, and perform miscellaneous clerical duties such as

answering correspondence and writing reports.

• Address any and all service related issues that will be raised by the customer on the call.

• Assist other agents in processing payments or setting up payment plans for customers who contacted via Inbound Call or Chat

Qualifications:

• At least 1 year Customer Service experience
• Must be amenable to work from 4PM - 1 AM PH Time
• Must be amenable to work on Hybrid Setup with office location at Quezon City
• Excellent Communication Skills

**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***

JOB TITLE:
Collections Specialist (Fulltime)

RATE:
Php per hour

Work Type:

• Remote/WFH
• Fulltime

Working Hours :
Mon-Fri (9am-5pm EST)

Start Date
: TBD

JOB OVERVIEW:

We are seeking a highly motivated and detail-oriented Accounts Receivable Analyst to join our Finance team. This is a critical, full-time, fully remote role reporting directly to the Collections Manager. You will be responsible for managing past-due accounts, securing payments, resolving billing disputes, and reconciling discrepancies.

If you are a problem-solver who excels at building strong relationships and thrives in a fast-paced environment, you will be a key player in our growing company.

JOB ROLE & RESPONSIBILITIES:

• Collections Management:
  Proactively manage a portfolio of past-due accounts, prioritizing based on aging and impact.
• Customer Relations:
  Serve as the primary point of contact for customers, handling inquiries, resolving billing issues, and fostering positive relationships through professional and empathetic communication.
• Analysis & Reconciliation:
  Analyze aging trends, credit balances, and payment discrepancies to ensure accuracy and identify opportunities for process improvement.
• Dispute Resolution:
  Investigate and resolve billing disputes and discrepancies efficiently and effectively.
• Collaboration:
  Work closely with Account Managers and other internal teams to address customer issues and facilitate timely payments.

JOB REQUIREMENTS:

• Experience:
  At least 3 years of B2B collections experience.
• Technical Skills:
• Proficiency with MS Office and Excel.
• Hands-on experience with NetSuite and ConnectWise is a big plus.
• Experience with RingCentral is also a plus.
• Communication:
  Exceptional written and verbal communication skills for clear and professional interaction with both customers and internal stakeholders.
• Organizational Prowess:
  A proven ability to manage multiple priorities and consistently meet deadlines in a fast-paced environment.

Problem-Solving:
A keen eye for detail to spot discrepancies, paired with a proactive, problem-solving mindset to investigate and resolve issues from start to finish.

• Reach out to customers with overdue accounts (1–90 days) in a professional and friendly way.
• Explain billing status and payment options clearly.
• Work with customers to create practical solutions or payment plans.
• Listen with empathy, de-escalate concerns, and provide excellent service.
• Keep accurate notes after every call.
• Follow company policies and compliance standards at all times.
• Meet collection targets while keeping customer satisfaction high.
• Escalate complex cases when needed.

What We're Looking For

• At least 6 months' experience in collections, accounts receivable, or customer service.
• Strong communication skills — confident, clear, and compassionate.
• A customer-first mindset, with patience under pressure.
• Basic knowledge of collection techniques and negotiation skills.
• Comfortable using CRM tools or call center platforms.
• Flexible to work shifting schedules and render overtime when required.

Your Role

Step into the role of Collections Specialist, where youll lead in resolving customer concerns and driving timely payment collections. Use your skills in communication, negotiation, and fast-paced service delivery to support the Collections team and contribute to business success

Quick Facts

• Work Setup: Onsite

• Shift: Day Shift | MonFri

• Employment Type: Full-time

• Location: Cubao, Quezon City

What You Can Look Forward To

• HMO after 30 days

• Accessible officecommute-friendly location

• Access to free upskilling programs or training platforms

• Fun and exciting engagement activities (team building, monthly bash, wellness programs, and more)

• Career coaching and mentorship

• Strong, inclusive, and collaborative company culture

What Youll Be Bringing To The Table

• Solid experience in a Full Function Credit Control role

• A bachelors degree in accounting, Finance, or a related field

• Background in car financing or AU campaigns (preferred)

• Proficiency in Excel and general computer literacy

• Strong attention to detail and a solid work ethic

• Exceptional written and verbal communication skills in English

• A team-first attitude and a collaborative mindset

• A customer-focused approach and commitment to service excellence

• A goal-oriented outlook with a proactive problem-solving mindset

What Youll Be Doing

• Take the lead in managing and reducing aged debtor balances, helping to strengthen our cash flow

• Collaborate with our operations and sales teams to resolve disputes efficiently and constructively.

• Tackle customer queries, disputes, and complaints with professionalism, empathy, and a solution-focused mindset.

• Create and implement tailored payment plans that work for both the client and their customers.

• Handle day-to-day financial tasks like processing payments, receipting, raising credits, and sending invoices.

• Manage banking processes and contribute to smooth, accurate month-end reporting.

• Lend valuable support to the Credit Manager with ad hoc reporting and administrative tasks.

Why Join Us?

Dynamic Business Outsourcing Solutions (DBOS) has been recognized as the 9th Best Place To Work (Small Category). We dont just offer jobs, we offer a long-term career platform where you can thrive, grow, and be part of meaningful work.

Apply now and take the next step in your career

Be part of our pioneering team and grow with a global lending company that values innovation, teamwork, and career development. We are looking for 10 Collections Specialists who are ready to take on this exciting opportunity and make an impact from day one.

Job Key Responsibilities

• Handle collections for B2C and/or B2B finance/loan accounts.
• Manage overdue accounts, negotiate repayment arrangements, and ensure timely resolution.
• Apply international lending and collection practices with professionalism.
• Maintain accurate, updated, and well-documented client records.
• Deliver excellent customer service while driving account recovery.

Job Qualifications

• At least 1–2 years of experience in collections (finance/loan).
• Advantageous if with experience in Canadian collections.
• Experience working with an international lending company is a plus.
• Strong negotiation and communication skills.
• Willing to work onsite in Ortigas Center, Pasig.
• Amenable to night shift work schedule.

Why Join Us?

• Opportunity to be part of a pioneering team shaping future operations.
• Competitive salary package of up to Php 35,000.
• Career growth and advancement in a global company.
• Supportive and collaborative workplace culture.

Job Type: Full-time

Pay: Php28, Php40,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Experience:

• Collections Specialist: 3 years (Preferred)
• Customer Service: 1 year (Preferred)
• Canadian Rules and Law: 1 year (Preferred)
• Lending Company: 2 years (Preferred)

Language:

• English (Preferred)

Work Location: In person