52 Collections Officer jobs in the Philippines

He/She/They will be responsible for the evaluation of past due portfolio and assures that total delinquency rate of assigned bucket is maintained at a minimum and acceptable level.

Duties and responsibilities:

• Performs collection calls to negotiate for full or partial settlements from clients, to make past due accounts current.
• Ensures that all client requests are facilitated and coursed to appropriate units.

Qualifications:

• Must be a bachelor's degree holder.
• At least 3 years of experience in collections gained from banks or other financial institutions.
• Must be willing to work onsite and be assigned in Ortigas.

We are looking for a Collections Officer to handle outbound calls with customers whose accounts are overdue. You will focus on recovering outstanding payments, providing excellent customer service, negotiating repayment solutions, and maintaining accurate account records.

Key Responsibilities:

• Manage overdue accounts through calls and follow-ups
• Negotiate payment arrangements with customers
• Provide first-call resolution and quality service
• Review accounts for third-party escalation
• Update records and report campaign outcomes

Qualifications:

• At least 2 years of college completed
• 1+ year BPO/call center experience (collections required)
• Experience in gas and power or Australian accounts is a plus

Position Overview

The Collections Officer is responsible for proactively engaging with clients, both inbound and outbound to recover overdue payments and debts, improving company profitability. This involves providing a high level of compassionate customer service, problem solving and negotiation skills, as well as attention to detail in record keeping.

Roles & Duties

• Make outbound calls, send SMS, and emails to customers with overdue accounts in line with collections procedures
• Handle inbound payment inquiries, provide statements, update payment details, and respond to general account questions
• Adhere to collections processes specific to each stage of arrears.
• Accurately record all contact attempts and outcomes in the lending system.
• Monitor assigned accounts daily and ensure timely follow-up on recovery actions.
• Maintain excellent, service while negotiating fair and firm repayment arrangements.
• Identify hardship cases and escalate to senior staff as necessary.
• Action direct debit reversals and update customer contact and payment preferences.
• Support the Collections Team with administrative duties including account notes, documentation, and system updates
• Escalate system issues, customer complaints, or complex matters to the Senior Collections Officer or Team Leader
• Follow company policies and regulatory guidelines, including privacy, contact limits and responsible lending obligations

Key Performance Indicators (KPIs)

• Communication Quality: Deliver clear, professional communication to ensure customer satisfaction and clarity.
• Accuracy & Adherence: Maintain high accuracy in documenting interactions and following processes with minimal errors.
• Customer Empathy & Resolution: Address customer concerns with empathy and fairness, ensuring timely and effective issue resolution.
• Collections Metrics: Achieve or exceed recovery targets, including payment arrangements, collection rates, and overdue balance reduction.
• Compliance: Ensure full adherence to company policies and procedures.
• Team Contribution: Collaborate proactively to achieve team goals and contribute to overall success.

Behaviours

• Professionalism
• Reliability
• Effective communication
• Proactivity
• Accountability
• Respect
• Self-improvement

Software Packages

• Office 365
• 3CX Phone System
• Salesforce
• HubSpot

Work Setup & Schedule:

• Hybrid (Mon-Fri, 6:30am – 3:30pm)

What you'll be doing:

• Act as the central focal point for the Customer in all account and administrative and credit matters
• Work with the Customer and other resources to understand the Customers key business processes and independencies.
• Work with Customer to provide Customer requirements and best solutions, e.g. Contracts and consolidations
• Work with other teams within Client Services to meet Customer requirements and provide advice to Sales on contract solutions.
• Seek feedback from Customers and use to enhance Customer Service and build Customer relationship.
• Perform Customer account maintenance activities such as reconciling unmatched items, preparing refunds, and updating Customer records.
• Prepare and reconcile data to support contract entry and consolidation.
• Proactively educate customers on best practice to ensure smooth and efficient cash collections.
• Make outbound Customer collection calls / activity (verbal, non-verbal) utilizing collection procedures and policy guidelines to achieve cash flow targets.
• Efficient Email management both inbound & outbound.
• Implement collection programs to manage accounts against targets.
• Identify potential marginal accounts and develop/implement strategies to manage overdue payments and minimise debt exposure.
• Schedule and conduct customer feedback reviews as appropriate.
• Understands procedure involved with Administration / Liquidator appointed accounts and assists with preparation of POD's, Disclaimers and interacting with solicitors.
• Perform customer account reconciliation and coordinate output with Customers.
• Maintain records for all customer interactions.
• Perform Account maintenance activities such as reconciling unmatched items, preparing refunds, and updating customer records.
• Review the listing of direct debit payments, collect remittance details, and submit to the banking function.
• Establish and maintain cross functional relationships across the business to improve customer satisfaction.
• Monitor and track key ledger performance KPIs and make suggestions to enhance and improve ledger performance.
• Suggest improvements based on Customer interactions / Customer surveys to better improve Customer relationship for their customer tier group.

What will make you a great fit:

• Previous experience as a banking administrator will be desirable.
• Intermediate Excel and exposure to ERP systems
• Prior experience working in a high-volume environment.
• High attention to detail & accuracy.
• Accustomed to working toward deadlines. Customer focused with good verbal and written communications skills.
• Demonstrated ability to meet with Customer & stakeholders.
• Dealing with Liquidators, administrators & lawyers.

What D&V Philippines can offer you:

D&V Philippines is a place where you can build and grow your

career because we invest in your training and development. You'll

be a key player in our mission to deliver high-quality, cost-effective

finance and accounting services for CFOs and professional

services firms in Australia, Asia-Pacific, Europe, the United States,

and the United Kingdom.

You'll also get to enjoy these perks on top of the essential

employee benefits:

• Competitive salary with non-taxable allowances
• Health and wellness benefits
• Vacation and sick leave credits
• Yearly company and employee performance bonuses
• Free meal during office days
• Parent-friendly office
• Training and certifications
• CPD Training Assistance and PRC license renewal reimbursement
• Year-round employee engagement activities

Our team is currently reviewing applications, and we will be in touch with you if we feel that your experience aligns with the needs of the role. Please be patient, as this process can take a little time.

Thank you again for your interest in joining our team. We wish you the best of luck

Job Type: Full-time

Work Location: In person

Main Duties and Responsibilities:

• Handling Inbound and outbound calls from our valued customers whose accounts are flagged as overdue.
• Ensures maximum recovery on accounts through outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with outbound calling.
• Respond to customers enquiries in an appropriate manner, offering personalized service with a "can do" attitude with a first call resolution approach.
• Building rapport with the customers and actively listening to the issues that may have arisen.
• Negotiation with customers to determine the best course of action and gaining agreement for both short and long term solutions.
• Review the risk of accounts to assess whether to endorse an account to Third Party Collections Agency
• Account Management - Keep records of customer interactions, process customer accounts, file documents and ensure customer details are updated accurately.
• Perform Adhoc Tasks as needed by the Campaign
• Provide feedback and campaign outcome to Department Supervisor
• Skip locating of new and uncontactable customer's and liaising potential leads through to the Sales team of new customers located from these searches.

Qualifications:

• Completed at least 2 years in college
• Minimum of 1 year in Call Centre / BPO experience
• Collections experience is required
• Experience in the Electricity and Gas industry is an advantage
• Australian client experience preferable

Collections Super Star - Quickzy Finance (North Edsa)

Fintech | Fast-Placed | Growth-Driven | Culture-First

Are you confident on the phone, thrive under pressure, and not afraid to chase what's due? We're Quickzy Finance — an Australian fintech reshaping how lending works, and we're looking for an 
experienced Collections Officer
 to join our growing team in 
Quezon City

Role Overview: This is a full-time, on-site role where you'll be managing a portfolio of overdue accounts, negotiating payment plans, and providing top-notch support to clients while maintaining professionalism and empathy. Experience in a loan/lending industry is a plus.

Responsibilities:

• Make outbound calls to follow up on missed payments
• Handle inbound queries from clients regarding repayments
• Work with our Australian team and CRM to update notes and trigger follow-ups
• Recommend accounts for escalations or payment arrangements
• Follow internal procedures around payment commitments, hardship and default notices
• Maintain accurate records of communication and outcomes

You're a great fit if you:

• Have 
  at least 1 year
   of experience in collections (preferably AU, US, or UK accounts)
• Are confident speaking in English and can communicate assertively and clearly
• Are tech-savvy and can navigate CRMs with ease
• Are open to feedback, fast-paced work, and thrive under pressure
• Understand the importance of empathy while still being firm
• Have a positive attitude and enjoy being part of a fun, driven team

What We Offer:

• Salary: 
  PHP 23,000 – 30,000
• Opportunity for growth
   – we love promoting from within
• Amazing team culture with strong leadership and support
• Be part of a growing Australian fintech with a purpose
• Training, feedback, and development opportunities
• Location:
   Office-based in
  North Edsa Quezon City
  , weekdays 7AM to 4PM & 4 hours WFH on Saturday

If you are interested, send your CV to

About the Role

As a Collections Officer, you will perform collection activities through outbound communication efforts via the bank's devices and document all transactions into the collections system for loans or credit card products. The purpose of this role is to collect due amounts and ensure client information in the database is accurate and up to date.

How you'll contribute

• Perform collections callouts and emails according to the collections workflow using the bank's collections system.
• Communicate with clients or related parties with the main goal of collecting promises to pay (PTP) and ensure accurate documentation of all transaction information into the collections system.
• Monitor and reach the yearly and monthly KPIs (Number of connected calls daily, Number of PTPs collected daily, Number of kPTPs daily, Cash collected from target (team KPI), % of kPTP out of all connects, Call-Quality (per methodology of QA).
• Escalate qualifying cases to their Team Leader for resolution (special cases, calls unable to be handled in a certain amount of time, etc.).
• Prepare recommendation of accounts for endorsement to other Teams as an escalation measure (skip tracing, field visits, legal, etc.) according to escalation guidelines, in order to reach the client and secure payment.
• May be assigned other tasks to support the Unit (temporary assignment to inbound calling, skip tracing verification, etc.).

What we're looking for

• With 3 years of experience in Collections gained from banks or other financial institutions.
• Should have excellent decision making, negotiating, and communication skills
• Must be willing to work on shifting schedule
• Amenable to be assigned in Alabang and Makati

About Security Bank

Security Bank is one of the Philippines' best capitalized private domestic universal banks.

Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes' World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOU matter."

Start your BetterBanking career with us today.

Position Title:
Collections Officer – MA Money

Location:
BGC, Taguig, Manila

Employment Type:
Full-time, Permanent

Work Setup:
Hybrid (4 days onsite, 1 day work from home)

Company Overview:

MA Money is a growing non-bank mortgage lender that forms part of the ASX-listed MA Financial Group. We offer tailored residential mortgage products, supported by a team of experienced lending professionals and a strong institutional platform. Our offering spans from Prime to Specialist loans, designed to meet the evolving needs of Australian borrowers.

As part of MA Financial Group, MA Money is positioned for continued growth in the Australian residential lending space. We pride ourselves on balancing innovation, service, and compliance—delivering flexible lending solutions through a highly collaborative and client-focused team.

Why join us?

• Career growth and development opportunities
• Collaborative, inclusive team culture
• Opportunity to work in a fast-paced, growing business
• Competitive package and performance-based rewards

What you'll be doing:

This role supports the strength and effectiveness of MA Money's Collections function. You'll manage early-stage delinquent loans, proactively engage customers, and contribute to overall portfolio health.

Key responsibilities include:

• Manage early-stage (1–60 days past due) delinquent loans
• Work with customers to resolve arrears and negotiate repayment plans
• Identify and escalate financial hardship cases as appropriate
• Liaise with borrowers, issue Letters of Demand, and engage external field agents as needed
• Assist in managing loans past 60+ days overdue
• Maintain accurate activity in line with daily KPIs (e.g. accounts actioned, payment promises)
• Support trend and risk analysis with the Head of Collections
• Assist in updating process documentation and manuals

What we're looking for:

• 3–5 years experience in collections, preferably mortgage-related (non-bank/bank sector)
• Working knowledge of relevant regulatory and compliance frameworks (e.g. Privacy Act, NCCP, ASIC/ACCC Guidelines)
• Experience managing sensitive or complex borrower interactions
• Basic understanding of legal enforcement processes (advantageous)
• Ability to manage daily workflows and hit performance targets
• Strong communication skills—written and verbal
• A team player with a proactive, learning mindset
• Experience dealing with panel solicitors and property presenters is a plus

We're Hiring: Collections Officer

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered

We are currently on the lookout for a Collections Officer to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant

Role: Collections Officer

Work Arrangement: Work from Office

Location: Philippines - Pampanga (Angeles)

Schedule: Morning shift

This is a Work-From-Office setup in Angeles, Pampanga

Job Description:

• The candidate must demonstrate the ability to show initiative and assist other team members and provide courteous service and ensure timely response to all customer enquiries.
• Reporting directly to the Collection Services Team Leader, the candidate will be responsible for ensuring that all outstanding debtors are managed within the company KPI's.

Key Responsibilities:

• Ensure that customer accounts are professionally managed and collected to minimise the company debt position, reducing the number, and dollar value of accounts operating outside of the companies trading terms.
• Ensure customer accounts are accurate and any customer requests are dealt with in an efficient and effective manner.
• Provide a level of customer service congruent to the company vision of building life-long customers
• Ensure all administrative tasks, such as sorting, and actioning of inbound customer emails and other correspondence are dealt with a professional and timely manner.
• Provide progress update reporting and take part in ledger reviews as requested by your Manager.
• Staff must be able to manage their time efficiently; to plan, set priorities, organise own work to achieve objectives and targets within timeframes.
• Demonstrate commitment to continual process improvement by providing suggestions and contributing towards the improvements in process and procedures.

Qualification and requirements (Essentials):

• B2B Credit collections
• Excellent telephone manner
• Reconciliation skills
• Strong computer literacy, experience in using and open item computer system, Word and Excel
• Knowledge of Flick Terms of Trade and credit policy and other policies etc.
• At least 2-5yrs Credit Controller experience in a high transactional volume environment is a must

Non-negotiable skills & requirements:

• B2B Credit collections
• Excellent telephone manner
• Reconciliation skills
• Strong computer literacy, experience in using and open item computer system, Word and Excel
• Knowledge of Flick Terms of Trade and credit policy and other policies etc.
• At least 2-5yrs Credit Controller experience in a high transactional volume environment is a must

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition

• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement

• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**