224 Collections jobs in the Philippines

**DUTIES AND RESPONSIBILITIES**

**AR Collections**
- Develop and foster excellent relationships with the customers. Build and develop collaborative and open working relationships with other internal support teams e.g. Order Management, Sales, Finance
- Identify, research, and collect on past due receivables to achieve team goals
- Accurate allocation of customer’s payments as per remittances
- Research and reconcile any discrepancies with payments received and batches posted
- Resolve customer concerns, complaints, and inquiries
- Responsible for accurate creation and timely distribution of Debtors reports to management
- Responsible for Inter-company reconciliation
- Responsible for processing credit card/direct debit payments
- Responsible for distribution of weekly statements
- Ensures all work performed are in accordance with processes
- Accurate, efficient, and organized within daily responsibilities
- Represent the customers’ brand in a professional manner all the time
- Lodging Bad Debts with Debt collectors.

**Leadership Qualities**
- Acts as a point-of-contact for day-to-day communications and accounts related tasks, working closely with the customers’ Finance Manager and supported by hammerjack’s AR Collections Team Leader
- Helps reinforce the customers’ objectives and goals to the entire team
- Act as a leader among peers through the consistent demonstration of high-quality work and other best practice
- Assists the team leader with coordinating schedules and monitoring the team’s daily activities
- Helps oversee and direct the activities of the entire team
- Ensures visibility and transparency is provided to all stakeholders

**Ad hoc tasks**
- Tasks deemed necessary to ensure excellent customer experience as determined by management

**QUALIFICATIONS**
- Product Knowledge
- Graduate of a business-related course, preferably Accountancy
- Has at least 1 year of AR collections experience
- Experience in MYOB Accounting Software
- Good interpersonal skills, able to connect and build rapport with customers
- Excellent communication (written and verbal)
- Ability to work autonomously
- Strong attention to detail and organized
- Excellent analytical skills
- Assertive and yet is polite, friendly, and possesses a positive attitude
- Excellent negotiation, dispute, and resolution skills
- Has experience, and prefers, working in a dynamic, fast-paced, high-pressure environment
- Adaptable to learn new processes, concepts, and skills
- Demonstrates the ability to work as part of a team
- Works within the Hammerjack quality guidelines
- Ensures quality of work being delivered with minimum supervision
- Able to work with deadlines employing a sense of urgency without sacrificing quality

Schedule:

- 8 hour shift

Company: This company is one of the most largest IT company not only here in the Philippines but also in other country. They also focus on specializing It software, Hardware and AI tools.
br>Position: Accounts Receivable Collections Practitioner
Company Industry: IT Company
Location: Eastwood Quezon City
Salary Offer: Php 30,000 - Php 40,000
Work Schedule: Monday - Friday
Work Set Up: Work Onsite

Job Requirements:
Open for Non Bachelors Degree.
At least 2-5 years experience in AR & collection role .
Experience in Customer Service/AR support or handling customer inquiries is an advantage.
Amendable to attend online interview.
Amendable to start as soon as possible.

Job Responsibilities:
Process daily and/or month-end Account reconciliations - spread sheets such as daily cash log.
Review/prepare customer refunds for duplicate payments, over payments, and payments to incorrect company
Preparation of weekly aging report and prioritize accounts based on overdue status
Account review for credit releases
Negotiate payment plans

Recruitment Process: (Online Interview)
Initial Interview
Communications Skills Assessment
Final Interview
Job Offer

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
As an Accounts Receivable Collections Practitioner, you are responsible for handling OTC transactional tasks in the area of customer masterdata and credit management, billing and invoicing, document validation, order processing, cash application, cash collection and dispute management according to agreed procedures, process maps and Desk Top Procedures or other guidelines agreed with the client. You must establish and/ or maintain good relationship with client personnel, ensure that daily activities are fulfilled according to the timetable, procedures and business goals as agreed with Team Leader and deliver services as necessary to meet the SLAs and OLAs requirements from the area of your responsibility.
Your Roles and Responsibilities
- Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment
- Independently collect past due invoices by contacting customers via phone, email, or portal
- Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications.
- Organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment.
- Process daily and/or month-end Account reconciliations - spread sheets such as daily cash log.
- Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company.
- Preparation of weekly aging report and prioritize accounts based on overdue status.
- Account review for credit releases.
**Required technical and professional expertise**
1. Graduate of BS Accountancy, Finance, Business, Economics, or other related management degrees with 2 to 4 Yrs of work experience. At least > 2 years in Account Receivable processes. At least 2-year experience in BPO setting.
2. Excellent understanding or working knowledge of general finance and various finance concepts and principles.
3. Advanced knowledge and understanding on Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions and Cash Application.
4. Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle, SalesForce or any large-scale ERP system is an advantage.
5. Reliable experience in monitoring customer account statuses and results regarding cash application, customer masterdata set up and maintenance, billing or order management.
6. Team Player - Experience in participating and collaborating in team meetings to gather/share information
7. Ability to work independently in a fast - paced, dynamic setting while maintaining accuracy, prioritize tasks, manage multiple priorities and delivering against tight deadlines. Ability to achieve individual and Business metrics
8. Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness.
9. Strong problem solving and analytical skills, results - oriented, Excellent follow up; negotiation, and trouble - shooting skills, good relationship - building skill
10. Excellent written, oral and interpersonal communication skills. Advanced knowledge and skills in MS Excel.
11. At least 2 years of accumulated experience in hard core collection preferably, business to business collections (B2B).
12. At least 2 years of accumulated experience in collections support (voice-support) is required
13. At least 2 years of accumulated experience in disputes management is required.
14. Strong exposure to end-to-end Accounts Receivable process, specifically in processing of claims, credit/debit memo, recall, billing deductions and freight liability for lost and/or damaged.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
As an Accounts Receivable Collections Specialist, you are responsible for handling OTC transactional tasks in the area of customer masterdata and credit management, billing and invoicing, document validation, order processing, cash application, cash collection and dispute management according to agreed procedures, process maps and Desk Top Procedures or other guidelines agreed with the client. You must establish and/ or maintain good relationship with client personnel, ensure that daily activities are fulfilled according to the timetable, procedures and business goals as agreed with Team Leader and deliver services as necessary to meet the SLAs and OLAs requirements from the area of your responsibility.
Your Roles and Responsibilities
- Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment
- Independently collect past due invoices by contacting customers via phone, email, or portal
- Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications.
- Organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment.
- Process daily and/or month-end Account reconciliations - spread sheets such as daily cash log.
- Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company.
- Preparation of weekly aging report and prioritize accounts based on overdue status.
- Account review for credit releases.
**Required technical and professional expertise**
1. Graduate of BS Accountancy, Finance, Business, Economics, or other related management degrees with 2 to 4 Yrs of work experience. At least > 2 years in Account Receivable processes. At least 2-year experience in BPO setting.
2. Excellent understanding or working knowledge of general finance and various finance concepts and principles.
3. Advanced knowledge and understanding on Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions and Cash Application.
4. Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle, SalesForce or any large-scale ERP system is an advantage.
5. Reliable experience in monitoring customer account statuses and results regarding cash application, customer masterdata set up and maintenance, billing or order management.
6. Team Player - Experience in participating and collaborating in team meetings to gather/share information
7. Ability to work independently in a fast - paced, dynamic setting while maintaining accuracy, prioritize tasks, manage multiple priorities and delivering against tight deadlines. Ability to achieve individual and Business metrics
8. Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness.
9. Strong problem solving and analytical skills, results - oriented, Excellent follow up; negotiation, and trouble - shooting skills, good relationship - building skill
10. Excellent written, oral and interpersonal communication skills. Advanced knowledge and skills in MS Excel.
11. At least 2 years of accumulated experience in hard core collection preferably, business to business collections (B2B).
12. At least 2 years of accumulated experience in collections support (voice-support) is required
13. At least 2 years of accumulated experience in disputes management is required.
14. Strong exposure to end-to-end Accounts Receivable process, specifically in processing of claims, credit/debit memo, recall, billing deductions and freight liability for lost and/or damaged.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. You will be joining our high performing Knowledge Center Finance team in Cebu.
**Your Role**
You will be responsible for managing collection activities of due + overdue payments from customers, including issue resolution, working towards achieving process efficiency. You will be responsible for all aspects of the collection process, identifying customer billing issues and being accountable for reducing the accounts receivables of your assigned accounts. You will communicate professionally with a variety of internal + external stakeholders while providing exceptional customer service.
**Your Responsibilities**
+ To ensure prompt payment from customers by regular follow ups + tracking via email or phone call
+ To update accounting records in relevant systems in a timely manner, including capturing customer feedback and follow up due date.
+ To act on customer feedback regarding invoicing issues, discrepancies + clarifications with relevant internalstakeholders.
+ To ensure timely reconciliation + sharing of statement of accounts (SOA) with customers.
+ To understand customer requirements, extending support to standardize operations where necessary.
+ To participate in all accounts receivable matters at an operational level.
+ To recommend accounts for escalated collection efforts via country finance or key account structure.
+ To understand the end-to-end accounts receivable process, identifying redundant steps to drive continuousimprovement.
+ To independently analyze assigned accounts and execute a collection plan.
**Your Skills and Experiences**
+ Minimum of 3 years' experience in Business-to-Business Accounts Receivable Collections required.
+ Strong knowledge of collection processes and AR Policies & Procedures.
+ Excellent negotiation and customer service skills required.
+ Average proficiency with MS Excel required.
+ Excellent verbal and written communications skills in English.
+ Strong attention to detail and excellent follow-up skills required.
+ Must be able to work well with individuals at all levels inside and outside of the organization.
+ Self-Starter with the ability to work with minimal supervision.
+ Additional language skills are an advantage.
**Good Reasons to Join**
We want to be the best company to work for + with. In collaboration with your team members, you will drive delivery of customer excellence + operational efficiency in processes. You provide unbiased financial insights, flag any potential risks + intervene to mitigate these risks. In close partnership with the business, you will establish a well-functioning business controlling mechanism in relation to account payable for the region. On a regular basis, you consult with key stakeholders to review progress, ensuring a focus on continuous improvement + high quality work processes while meeting service level agreements. Finally focus on best-in-class processes for better efficiencies + improved financial performance of the company. We offer you a challenging position in a vibrant work environment where development and progress are a priority. Additional to opportunities for professional learning, you will learn to work with cutting-edge IT systems.
**About Kuehne+Nagel**
With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
CONTACT
Juneva Rojas

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

**COLLECTIONS**:
**APPLY NOW**

**KEY ROLES AND RESPONSIBILITIES**:

- Collect accounts in full or any variations of payment able to be obtained by negotiation
- Ensure collection of required fees
- Examine and account in terms of debt amount and confirmation of customer’s address to define the best course of action taking into consideration of the monetary outlay for both the client and the company
- Action accounts in the appropriate manner ensuring full compliance of policy and procedures
- Maintain and updated all relevant information relevant to the customer’s file.  Meet set monthly targets/KPIs
- All other job-related duties as directed by the Management

**COLLECTIONS**:
**APPLY NOW**

**KEY ROLES AND RESPONSIBILITIES**:

- Collect accounts in full or any variations of payment able to be obtained by negotiation
- Ensure collection of required fees
- Examine and account in terms of debt amount and confirmation of customer’s address to define the best course of action taking into consideration of the monetary outlay for both the client and the company
- Action accounts in the appropriate manner ensuring full compliance of policy and procedures
- Maintain and updated all relevant information relevant to the customer’s file.  Meet set monthly targets/KPIs
- All other job-related duties as directed by the Management

**COLLECTIONS**:
**APPLY NOW**

**KEY ROLES AND RESPONSIBILITIES**:

- Collect accounts in full or any variations of payment able to be obtained by negotiation
- Ensure collection of required fees
- Examine and account in terms of debt amount and confirmation of customer’s address to define the best course of action taking into consideration of the monetary outlay for both the client and the company
- Action accounts in the appropriate manner ensuring full compliance of policy and procedures
- Maintain and updated all relevant information relevant to the customer’s file.  Meet set monthly targets/KPIs
- All other job-related duties as directed by the Management

**COLLECTIONS**:
**APPLY NOW**

**KEY ROLES AND RESPONSIBILITIES**:

- Collect accounts in full or any variations of payment able to be obtained by negotiation
- Ensure collection of required fees
- Examine and account in terms of debt amount and confirmation of customer’s address to define the best course of action taking into consideration of the monetary outlay for both the client and the company
- Action accounts in the appropriate manner ensuring full compliance of policy and procedures
- Maintain and updated all relevant information relevant to the customer’s file.  Meet set monthly targets/KPIs
- All other job-related duties as directed by the Management