13 Collection Specialist Collections Agency jobs in the Philippines
Collections Chat Specialist
American Express
Posted 4 days ago
Job Viewed
Job Description
**Description**
**#4th in Great Place to Work's Best Company To Work For 2025**
**#10th in Fortune Magazine's 2025 World's Most Admired Companies**
**#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers**
**Top GBS Employers for the Philippines (2025) by the Everest Group**
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day- from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. **Find your place in service on #TeamAmex.**
**How will you make an impact in this role?**
US Credit Chat - Digital servicing team, is responsible for handling Credit cardmember queries via chat providing world' best customer service while ensuring we solve for credit concerns.
**Responsibilities:**
+ Service card member's using Digital chat platforms, by resolving credit concerns through educating cardmembers about product features, consult them on managing their accounts to paid status by resolving any Credit related issues, and enable higher spend
+ Analyze risk on customer accounts followed by making sound decisions to ensure we become a 'payer of choice' for our card members attaining high customer sat. & adherence to Compliance requirements
+ Communicates Effectively written & orally, with ability to recognize tone and mood of customer through written communication. Comfortable with communicating complex info. simply via Chat
+ Adaptable & Customer Centric Approach to Difficult Situations through tact & empathy in communication. Ability To address 2 cardmember conversations simultaneously **Minimum Qualifications:**
+ At least college level - bachelor's degree Graduate/Undergraduate, associate degree Graduate/Undergraduate, Vocational Course Graduate/Undergraduate level
+ At least 1-year BPO experience with CSAT/ NPS as a Metric
+ At least 6 months recent experience with live chat process
+ Should be currently taking live chat with at least dual concurrence **Preferred Skills:**
+ At least 1 year experience in Live Chat Collections process
+ At least 1 year voice collection experience
+ Demonstrate personal excellence by remaining positive in difficult situations
+ Display a passion to serve by delivering outstanding service in evert interaction with our customers
+ The ability and resilience to work in a fast- faced and dynamic environment as well as multitask, using multiple systems and digital tools to service our customers
+ Strong, communication, verbal and written skills
+ Assertiveness to handle difficult conversations
+ Excellent negotiation, influencing and resourcefulness skills
+ Critical, analytical, and forward thinking with problem solving skills, and string attention to detail.
+ Good communication skills
+ Confidence to work in a hybrid environment
**Qualifications**
**Additional Details:**
+ Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
+ Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
+ Work From Home Requirements:
+ Must have at least 25 mbps internet connection plan / speed
+ Must have a private & quiet area to work at home
+ American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
**Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **
To know more about our recruitment process, you may watch this short video - What to Expect: Recruitment at American Express
**Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day.**
If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).
**Job:** Credit
**Primary Location:** Philippines-PHL-Taguig City
**Schedule** Full-time
**Req ID:**
**#4th in Great Place to Work's Best Company To Work For 2025**
**#10th in Fortune Magazine's 2025 World's Most Admired Companies**
**#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers**
**Top GBS Employers for the Philippines (2025) by the Everest Group**
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day- from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. **Find your place in service on #TeamAmex.**
**How will you make an impact in this role?**
US Credit Chat - Digital servicing team, is responsible for handling Credit cardmember queries via chat providing world' best customer service while ensuring we solve for credit concerns.
**Responsibilities:**
+ Service card member's using Digital chat platforms, by resolving credit concerns through educating cardmembers about product features, consult them on managing their accounts to paid status by resolving any Credit related issues, and enable higher spend
+ Analyze risk on customer accounts followed by making sound decisions to ensure we become a 'payer of choice' for our card members attaining high customer sat. & adherence to Compliance requirements
+ Communicates Effectively written & orally, with ability to recognize tone and mood of customer through written communication. Comfortable with communicating complex info. simply via Chat
+ Adaptable & Customer Centric Approach to Difficult Situations through tact & empathy in communication. Ability To address 2 cardmember conversations simultaneously **Minimum Qualifications:**
+ At least college level - bachelor's degree Graduate/Undergraduate, associate degree Graduate/Undergraduate, Vocational Course Graduate/Undergraduate level
+ At least 1-year BPO experience with CSAT/ NPS as a Metric
+ At least 6 months recent experience with live chat process
+ Should be currently taking live chat with at least dual concurrence **Preferred Skills:**
+ At least 1 year experience in Live Chat Collections process
+ At least 1 year voice collection experience
+ Demonstrate personal excellence by remaining positive in difficult situations
+ Display a passion to serve by delivering outstanding service in evert interaction with our customers
+ The ability and resilience to work in a fast- faced and dynamic environment as well as multitask, using multiple systems and digital tools to service our customers
+ Strong, communication, verbal and written skills
+ Assertiveness to handle difficult conversations
+ Excellent negotiation, influencing and resourcefulness skills
+ Critical, analytical, and forward thinking with problem solving skills, and string attention to detail.
+ Good communication skills
+ Confidence to work in a hybrid environment
**Qualifications**
**Additional Details:**
+ Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
+ Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
+ Work From Home Requirements:
+ Must have at least 25 mbps internet connection plan / speed
+ Must have a private & quiet area to work at home
+ American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
**Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **
To know more about our recruitment process, you may watch this short video - What to Expect: Recruitment at American Express
**Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day.**
If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).
**Job:** Credit
**Primary Location:** Philippines-PHL-Taguig City
**Schedule** Full-time
**Req ID:**
This advertiser has chosen not to accept applicants from your region.
0
KC Finance Accounts Receivable Specialist - Collections
Kuehne+Nagel
Posted 4 days ago
Job Viewed
Job Description
**It's more than a job**
As a finance professional at Kuehne+Nagel, your work includes managing budgets, strategic planning, and overseeing financial operations. You also help make ordinary and special moments possible for people around the world. Because your financial diligence allows your colleagues across the company to stay focused on the core of their work, whether it's getting vital healthcare products to those who need them or fresh fruit to children playing in the park. Finance work at Kuehne+Nagel, means more than we imagine.
**Your Role**
You will be responsible for managing collection activities of due + overdue payments from customers, including issue resolution, working towards achieving process efficiency. You will be responsible for all aspects of the collection process, identifying customer billing issues and being accountable for reducing the accounts receivables of your assigned accounts. You will communicate professionally with a variety of internal + external stakeholders while providing exceptional customer service.
**Your Responsibilities**
+ To ensure prompt payment from customers by regular follow ups + tracking via email or phone call
+ To update accounting records in relevant systems in a timely manner, including capturing customer feedback and follow up due date.
+ To act on customer feedback regarding invoicing issues, discrepancies + clarifications with relevant internalstakeholders.
+ To ensure timely reconciliation + sharing of statement of accounts (SOA) with customers.
+ To understand customer requirements, extending support to standardize operations where necessary.
+ To participate in all accounts receivable matters at an operational level.
+ To recommend accounts for escalated collection efforts via country finance or key account structure.
+ To understand the end-to-end accounts receivable process, identifying redundant steps to drive continuousimprovement.
+ To independently analyze assigned accounts and execute a collection plan.
**Your Skills and Experiences**
+ Minimum of 3 years' experience in Business-to-Business Accounts Receivable Collections required.
+ Strong knowledge of collection processes and AR Policies & Procedures.
+ Excellent negotiation and customer service skills required.
+ Average proficiency with MS Excel required.
+ Excellent verbal and written communications skills in English.
+ Strong attention to detail and excellent follow-up skills required.
+ Must be able to work well with individuals at all levels inside and outside of the organization.
+ Self-Starter with the ability to work with minimal supervision.
+ Additional language skills are an advantage.
**Good Reasons to Join**
We want to be the best company to work for + with. In collaboration with your team members, you will drive delivery of customer excellence + operational efficiency in processes. You provide unbiased financial insights, flag any potential risks + intervene to mitigate these risks. In close partnership with the business, you will establish a well-functioning business controlling mechanism in relation to account payable for the region. On a regular basis, you consult with key stakeholders to review progress, ensuring a focus on continuous improvement + high quality work processes while meeting service level agreements. Finally focus on best-in-class processes for better efficiencies + improved financial performance of the company. We offer you a challenging position in a vibrant work environment where development and progress are a priority. Additional to opportunities for professional learning, you will learn to work with cutting-edge IT systems.
**About Kuehne+Nagel**
With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
As a finance professional at Kuehne+Nagel, your work includes managing budgets, strategic planning, and overseeing financial operations. You also help make ordinary and special moments possible for people around the world. Because your financial diligence allows your colleagues across the company to stay focused on the core of their work, whether it's getting vital healthcare products to those who need them or fresh fruit to children playing in the park. Finance work at Kuehne+Nagel, means more than we imagine.
**Your Role**
You will be responsible for managing collection activities of due + overdue payments from customers, including issue resolution, working towards achieving process efficiency. You will be responsible for all aspects of the collection process, identifying customer billing issues and being accountable for reducing the accounts receivables of your assigned accounts. You will communicate professionally with a variety of internal + external stakeholders while providing exceptional customer service.
**Your Responsibilities**
+ To ensure prompt payment from customers by regular follow ups + tracking via email or phone call
+ To update accounting records in relevant systems in a timely manner, including capturing customer feedback and follow up due date.
+ To act on customer feedback regarding invoicing issues, discrepancies + clarifications with relevant internalstakeholders.
+ To ensure timely reconciliation + sharing of statement of accounts (SOA) with customers.
+ To understand customer requirements, extending support to standardize operations where necessary.
+ To participate in all accounts receivable matters at an operational level.
+ To recommend accounts for escalated collection efforts via country finance or key account structure.
+ To understand the end-to-end accounts receivable process, identifying redundant steps to drive continuousimprovement.
+ To independently analyze assigned accounts and execute a collection plan.
**Your Skills and Experiences**
+ Minimum of 3 years' experience in Business-to-Business Accounts Receivable Collections required.
+ Strong knowledge of collection processes and AR Policies & Procedures.
+ Excellent negotiation and customer service skills required.
+ Average proficiency with MS Excel required.
+ Excellent verbal and written communications skills in English.
+ Strong attention to detail and excellent follow-up skills required.
+ Must be able to work well with individuals at all levels inside and outside of the organization.
+ Self-Starter with the ability to work with minimal supervision.
+ Additional language skills are an advantage.
**Good Reasons to Join**
We want to be the best company to work for + with. In collaboration with your team members, you will drive delivery of customer excellence + operational efficiency in processes. You provide unbiased financial insights, flag any potential risks + intervene to mitigate these risks. In close partnership with the business, you will establish a well-functioning business controlling mechanism in relation to account payable for the region. On a regular basis, you consult with key stakeholders to review progress, ensuring a focus on continuous improvement + high quality work processes while meeting service level agreements. Finally focus on best-in-class processes for better efficiencies + improved financial performance of the company. We offer you a challenging position in a vibrant work environment where development and progress are a priority. Additional to opportunities for professional learning, you will learn to work with cutting-edge IT systems.
**About Kuehne+Nagel**
With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
This advertiser has chosen not to accept applicants from your region.
1
Specialist 1, Junior Collections
Manila, Metropolitan Manila
Vertiv Co.
Posted today
Job Viewed
Job Description
**Who we are**:
Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and innovation.
**Why Join Us?**
- Meaningful and Fulfilling Work
- Inspiring and Caring Leaders
- Global Talent Center
- Recharge Your Potential
**The role**:
The collection specialist will manage day-to-day collection activities for his/her assigned portfolio, to achieve Collection targets, both in Cash and Past Due Reduction, and contribute to DSO performance target while adhering to Vertiv’ collection policy.
**Responsibilities**:
**Functional Expertise**
- Daily monitor the customer accounts in your assigned portfolio to identify invoices that are overdue, and coming due invoices, and reach out to customers to ask them about these invoices.
- Timely and accurately submit all customer-specific documentation requirements to secure payment.
- Take proactive actions to encourage timely customer payments by sending statements to customers and developing a professional relationship with the customer’s AP team.
- Timely act upon the resolution of identified customer disputes by either reaching out to order management, sales reps or tax team.
- Timely escalate the resolution of identified customer disputes for which you have not achieved traction, by following up with the senior collector or leadership.
- Daily update each account/invoice status and collection efforts in the collection tool.
- Participate in ad hoc projects and prepare ad hoc analysis as required.
**Customer Commitment & Internal and External Communication**
- Identifies customer (internal/external) & stakeholders needs through communication and probing.
- Create solutions to customer & stakeholder problems or issues. Provide sound recommendations to their queries.
- Assists customers & stakeholders in handling, servicing, follow-up, communication, and closure of issues, which could include collaboration and coordination with other department/team.
- Participates/Facilitates in team meetings, Huddles and information cascades.
**Team Support and Development**
- Actively participates in team activities and initiatives.
- Fulfil other reasonable duties and projects as required.
- Serves as back-up for next level similar or related function for business continuity.
- Assist in conducting training of new associates, as needed
- Participate in company-initiated trainings and activities, which aims to upskill or develop new skills which will benefit the team and department.
- Participates on different activities initiated by the Business Unit and Team to promote work life balance and effective team
**Requirements**:
- Graduate of any 4-year course/ Bachelor's Degree
- 1 year experience in customer service environment (preferred)
**Competencies**:
- Effective communication and interpersonal skills
- Must be assertive and confident
- Must have positive attitude and focus on customer-service.
- Highly organized, detail-oriented, committed to deliver results, meeting multiple deadlines, and able to work under pressure
- Proven proficiency in use of MS Office Software - Word, Excel, PowerPoint
- Willingness and ability to learn company’s ERP system; prior experience with Oracle, SAP and GetPaid a plus.
- Ability to set priorities/initiatives to complete daily work
- Good analytical and problem-solving skills and keen attention to detail
Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and innovation.
**Why Join Us?**
- Meaningful and Fulfilling Work
- Inspiring and Caring Leaders
- Global Talent Center
- Recharge Your Potential
**The role**:
The collection specialist will manage day-to-day collection activities for his/her assigned portfolio, to achieve Collection targets, both in Cash and Past Due Reduction, and contribute to DSO performance target while adhering to Vertiv’ collection policy.
**Responsibilities**:
**Functional Expertise**
- Daily monitor the customer accounts in your assigned portfolio to identify invoices that are overdue, and coming due invoices, and reach out to customers to ask them about these invoices.
- Timely and accurately submit all customer-specific documentation requirements to secure payment.
- Take proactive actions to encourage timely customer payments by sending statements to customers and developing a professional relationship with the customer’s AP team.
- Timely act upon the resolution of identified customer disputes by either reaching out to order management, sales reps or tax team.
- Timely escalate the resolution of identified customer disputes for which you have not achieved traction, by following up with the senior collector or leadership.
- Daily update each account/invoice status and collection efforts in the collection tool.
- Participate in ad hoc projects and prepare ad hoc analysis as required.
**Customer Commitment & Internal and External Communication**
- Identifies customer (internal/external) & stakeholders needs through communication and probing.
- Create solutions to customer & stakeholder problems or issues. Provide sound recommendations to their queries.
- Assists customers & stakeholders in handling, servicing, follow-up, communication, and closure of issues, which could include collaboration and coordination with other department/team.
- Participates/Facilitates in team meetings, Huddles and information cascades.
**Team Support and Development**
- Actively participates in team activities and initiatives.
- Fulfil other reasonable duties and projects as required.
- Serves as back-up for next level similar or related function for business continuity.
- Assist in conducting training of new associates, as needed
- Participate in company-initiated trainings and activities, which aims to upskill or develop new skills which will benefit the team and department.
- Participates on different activities initiated by the Business Unit and Team to promote work life balance and effective team
**Requirements**:
- Graduate of any 4-year course/ Bachelor's Degree
- 1 year experience in customer service environment (preferred)
**Competencies**:
- Effective communication and interpersonal skills
- Must be assertive and confident
- Must have positive attitude and focus on customer-service.
- Highly organized, detail-oriented, committed to deliver results, meeting multiple deadlines, and able to work under pressure
- Proven proficiency in use of MS Office Software - Word, Excel, PowerPoint
- Willingness and ability to learn company’s ERP system; prior experience with Oracle, SAP and GetPaid a plus.
- Ability to set priorities/initiatives to complete daily work
- Good analytical and problem-solving skills and keen attention to detail
This advertiser has chosen not to accept applicants from your region.
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