13 Collection Specialist Collections Agency jobs in the Philippines

Our client is looking for a Collections Specialist who will be responsible for managing and collecting all the outstanding accounts receivables from clients and customers. In addition, you may be responsible for other aspects of collections, resolving customer billing problems, and reducing the amount of accounts receivables.**System requirements**:

- At least 15mbps main internet and at least 10mbps for backup
- A desktop or laptop that has an i5 processor with at least 4 GB RAM and an i3 processor for backup
- Note: Back-ups should still be able to function when there is a power interruption
- A webcam
- Noise-canceling USB Headset
- Quiet, Dedicated Home Office
- Smartphone

**Job responsibilities**:

- Monitor billed accounts on a daily basis
- Identify outstanding account receivables
- Investigate historical data for debts and bills
- Take actions in order to encourage timely payments
- Resolve billing issues
- Contact clients and discuss their overdue payments
- Prepare and present reports on collection activities and progress
- Must be able to work a minimum of 40 claims per work day
- Minimum of 40 claims per work day
- At least a year of experience with medical billing
- Familiar with the appealing process for commercial and workers' compensation claims
- Excellent knowledge of case management principles
- Good communication and interpersonal skills
- Ability to be compassionate, empathetic, patient, and calm
- Solid organizational skills and a high level of attention to detail

Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of Business Process Outsourcing (BPO). We are the #1 Outsourcing Authority, and we offer the worlds leading aggregator marketplace for outsourcing.

We specifically provide the conduit between Philippines outsourcing suppliers and the businesses clients across the globe. We continue to provide world-class talent to help small and medium-sized enterprises successfully build their offshore team in the Philippines.

The Role:

We are looking for a AR Collection Specialist who will be responsible for collection activities of the company through continued and sustained contact with customers.

JOB RESPONSIBILITIES, DUTIES & CORE FUNCTIONS

• Manage assigned accounts to identify unresolved invoices and responsible for collection activities of the company through continued and sustained contact with customers.

• Collects on past due accounts by contacting customers via phone.

• Makes a minimum of 60 outbound calls and work a minimum of 60 accounts per day.

• Contact customers based on scheduled work plan to obtain prompt payment and identify and reconcile disputes.

• Interview clients to establish payment arrangement, encouraging clients to utilize credit cards as payment options.

• Must communicate in a professional, friendly, pleasant, and tactful manner.

• Send correspondence to customers via email.

• Accurately document all accounts pertaining to payment arrangements and conversation with customers.

• Ensure AR contact information is routinely updated on the account.

• Locate customers correct addresses, phone numbers and information when needed.

• Follow-up with clients on overdue accounts.

• Respond to client account queries in a timely and professional manner.

• Overcoming stall tactics and objections.

• Identify delinquent customers and submit recommendation to management to place with third party collection agencies.

• Proactively manages and resolves aged accounts or accounts with no activity in accordance with department/company metrics.

• Communicate and work effectively with collections colleagues and colleagues from other departments to resolve customer disputes.

• Meet metrics set by management.

• Performing other duties as assigned to support the accounts receivable team.

QUALIFICATIONS

• A minimum of 3 years of credit, collections and AR experience in a high volume, fast paced business to business environment.

• Outstanding phone etiquette (communication and interpersonal skills).

• Excellent verbal communication, negotiation and people skills.

• Excellent knowledge of billing and collection processes.

• Intermediate to advanced Excel skills.

• Ability to understand and explain complex billing structures and invoice calculations

• Interface effectively with Customer Service and Sales Management to resolve billing issues

• Process improvement focused.

• Comfortable interacting with all levels internally and externally.

• Deadline and goal oriented.

• Strong problem-resolution and decision-making skills

• Effective at prioritizing daily workload and managing multiple priorities.

• Detailed oriented and exceptional follow up.

Working Conditions:

• Work Schedule: Night Shift, Shifting

• Work Arrangements: Onsite

About the Company

Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of Business Process Outsourcing (BPO). We are the #1 Outsourcing Authority, and we offer the worlds leading aggregator marketplace for outsourcing.

We specifically provide the conduit between Philippines outsourcing suppliers and the businesses clients across the globe. We continue to provide world-class talent to help small and medium-sized enterprises successfully build their offshore team in the Philippines.

Now Hiring: Collections Specialist | Join a Dynamic Team and Grow Your Career!

Are you a confident communicator with a knack for resolving issues and an eye for detail? Were looking for driven individuals who thrive in fast-paced environments and are ready to make an impact!

What Youll Bring to the Table:

At least 1 year of experience in collections from any industry you know how the process works and how to get results.
2 years of contact center experience is a big plus show us you can manage customer concerns like a pro.
College or High School graduates are welcome what matters is your passion and professionalism.
Strong communication skills both spoken and written paired with great listening abilities.
A customer-first mindset you handle every interaction with empathy and care.
Sharp attention to detail accuracy matters in our work.
Comfortable using MS Office and navigating web-based tools.
A polite and professional demeanor that inspires confidence.
Flexible with shifting schedules you're adaptable and reliable.
Goal-oriented you know how to meet and exceed targets.
Bonus: Emotional intelligence and self-awareness to build strong relationships and a winning team culture.

️ What Youll Be Doing:

Reach out to customers with overdue accounts and handle collection calls professionally and empathetically.
Update customers on their account status and work toward successful resolution of outstanding balances.
Negotiate payment terms firmly but respectfully , ensuring a positive experience for all.
Keep accurate records of interactions and update systems accordingly.
Stay compliant with all regulations and company policies integrity is key!
Work closely with other teams and external partners to support customer needs and deliver results.
Ensure every customer interaction ends with satisfaction and trust .

Ready to take the next step in your career? Apply now and be part of a team that values your skills, supports your growth, and celebrates your wins!

Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of Business Process Outsourcing (BPO). We are the #1 Outsourcing Authority, and we offer the worlds leading aggregator marketplace for outsourcing.

We specifically provide the conduit between Philippines outsourcing suppliers and the businesses clients across the globe. We continue to provide world-class talent to help small and medium-sized enterprises successfully build their offshore team in the Philippines.

The Role:

We are looking for a Collection Specialist who will be responsible for collection activities of the company through continued and sustained contact with customers.

JOB RESPONSIBILITIES, DUTIES & CORE FUNCTIONS

• Manage assigned accounts to identify unresolved invoices and responsible for collection activities of the company through continued and sustained contact with customers.
• Collects on past due accounts by contacting customers via phone.
• Makes a minimum of 60 outbound calls and work a minimum of 60 accounts per day.
• Contact customers based on scheduled work plan to obtain prompt payment and identify and reconcile disputes.
• Interview clients to establish payment arrangement, encouraging clients to utilize credit cards as payment options.
• Must communicate in a professional, friendly, pleasant, and tactful manner.
• Send correspondence to customers via email.
• Accurately document all accounts pertaining to payment arrangements and conversation with customers.
• Ensure AR contact information is routinely updated on the account.
• Locate customers correct addresses, phone numbers and information when needed.
• Follow-up with clients on overdue accounts.
• Respond to client account queries in a timely and professional manner.
• Overcoming stall tactics and objections.
• Identify delinquent customers and submit recommendation to management to place with third party collection agencies.
• Proactively manages and resolves aged accounts or accounts with no activity in accordance with department/company metrics.
• Communicate and work effectively with collections colleagues and colleagues from other departments to resolve customer disputes.
• Meet metrics set by management.
• Performing other duties as assigned to support the accounts receivable team.

QUALIFICATIONS

• A minimum of 3 years of credit and collections experience in a high volume, fast paced business to business environment.
• Outstanding phone etiquette (communication and interpersonal skills).
• Excellent verbal communication, negotiation and people skills.
• Excellent knowledge of billing and collection processes.
• Intermediate to advanced Excel skills.
• Experience collecting from medical offices, hospitals as well as corporations and governmental agencies.
• Ability to understand and explain complex billing structures and invoice calculations
• Interface effectively with Customer Service and Sales Management to resolve billing issues
• Process improvement focused.
• Comfortable interacting with all levels internally and externally.
• Deadline and goal oriented.
• Strong problem-resolution and decision-making skills
• Effective at prioritizing daily workload and managing multiple priorities.
• Detailed oriented and exceptional follow up.
• Willing to work in night shift schedule
• Willing to work onsite in Ortigas

The position of Credit and Collections Specialist will need to ensure that all outstanding debts are collected on time. This will be a critical role in managing credit and collections processes, ensuring timely payment collection and minimizing credit risks. This will also include reaching target sets and KPIs, implementing relevant policies and procedures and creating reports and discussing them with the relevant stakeholders for debt update.
Key accountabilities (main areas of responsibility)
1. Debt Collection
+ Telephone chasing of past and future debts on designated accounts
+ Ensure follow up calls and collection plan dates are diarised.
+ Issuing statements, invoices, and account reconciliation on designated accounts as required.
+ Chasing debts by email and phone calls.
2. Debtor Reporting
+ Produce aged debtors and onsite report across designated shows as scheduled and as needed basis.
3. Communication
+ Liaise with sales and wider finance teams on a regular basis to ensure they are kept informed and involved with debt collection as appropriate.
+ Arrange and attend team pre- and post-show meetings 3 months prior to show opening and as required.
+ Produce and distribute Show Collection Plan to teams
4. ADHOC Duties
+ Liaise with sales and wider finance teams on a regular basis to ensure they are kept informed and involved with debt collection as appropriate.
+ Arrange and attend team pre- and post-show meetings 3 months prior to show opening and as required.
+ Produce and distribute Show Collection Plan to teams
5. Policy Compliance
+ Ensuring credit control policy procedures are adhered.
+ Ensure VOT's are supplied where necessary.
6. System Knowledge
+ Ensure that IT knowledge is sufficient to carry out the required role
+ Is competent at using Excel and Word
+ Oracle user preferred.
Qualifications:
+ Bachelor's degree
+ At least 1 year of experience in Credit & Collections
+ Excellent communication skills (written and oral)
+ Knowledgeable in MS Excel (AutoSum, VLOOKUP, Pivot)
+ Preferably has an experience working in Shared Service company.
+ Willing to work on a rotational shift and hybrid work set up.
+ Must have keen attention to details.
+ Experience in handling international credit control and dealing with different currencies.
+ Exceptional communication and negotiation skills to interact with internal teams and external stakeholders.
+ Strong time management and organizational skills, with the ability to prioritize task and meet deadlines.
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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of Business Process Outsourcing (BPO). We are the #1 Outsourcing Authority, and we offer the worlds leading aggregator marketplace for outsourcing.

We specifically provide the conduit between Philippines outsourcing suppliers and the businesses clients across the globe. We continue to provide world-class talent to help small and medium-sized enterprises successfully build their offshore team in the Philippines.

The Role:

We are looking for a Collection Specialist who will be responsible for collection activities of the company through continued and sustained contact with customers.

JOB RESPONSIBILITIES, DUTIES & CORE FUNCTIONS

• Manage assigned accounts to identify unresolved invoices and responsible for collection activities of the company through continued and sustained contact with customers.
• Collects on past due accounts by contacting customers via phone.
• Makes a minimum of 60 outbound calls and work a minimum of 60 accounts per day.
• Contact customers based on scheduled work plan to obtain prompt payment and identify and reconcile disputes.
• Interview clients to establish payment arrangement, encouraging clients to utilize credit cards as payment options.
• Must communicate in a professional, friendly, pleasant, and tactful manner.
• Send correspondence to customers via email.
• Accurately document all accounts pertaining to payment arrangements and conversation with customers.
• Ensure AR contact information is routinely updated on the account.
• Locate customers correct addresses, phone numbers and information when needed.
• Follow-up with clients on overdue accounts.
• Respond to client account queries in a timely and professional manner.
• Overcoming stall tactics and objections.
• Identify delinquent customers and submit recommendation to management to place with third party collection agencies.
• Proactively manages and resolves aged accounts or accounts with no activity in accordance with department/company metrics.
• Communicate and work effectively with collections colleagues and colleagues from other departments to resolve customer disputes.
• Meet metrics set by management.
• Performing other duties as assigned to support the accounts receivable team.

QUALIFICATIONS

• A minimum of 3 years of credit and collections experience in a high volume, fast paced business to business environment.
• Outstanding phone etiquette (communication and interpersonal skills).
• Excellent verbal communication, negotiation and people skills.
• Excellent knowledge of billing and collection processes.
• Intermediate to advanced Excel skills.
• Experience collecting from medical offices, hospitals as well as corporations and governmental agencies.
• Ability to understand and explain complex billing structures and invoice calculations
• Interface effectively with Customer Service and Sales Management to resolve billing issues
• Process improvement focused.
• Comfortable interacting with all levels internally and externally.
• Deadline and goal oriented.
• Strong problem-resolution and decision-making skills
• Effective at prioritizing daily workload and managing multiple priorities.
• Detailed oriented and exceptional follow up.
• Willing to work in night shift schedule
• Willing to work onsite in Ortigas

**Duties & Responsibilities**:

- Prioritize daily work load to meet Department and Corporate goals.
- Understand overall business goals and how Accounts Receivable supports these goals.
- Research customer short payments.
- Conduct regular dunning process.
- Research and request refunds of unapplied cash and credit notes.
- Participate in special projects and activities as assigned by direct line manager. Manage accounts and contact customers via phone (inbound/outbound)

**Qualifications**:

- University degree in economics / finance (major in accounting a plus) or equivalent qualification / work experience
- Minimum 3 years of work experience in Accounts Receivable or Accounting
- Good knowledge of SAP module FI and Microsoft Office
- Has a background in Customer Service
- Strong analytical skills
- Excellent English language skills
- Experience working with US account
- CPA is a plus
- Work well in a team environment
- Team player, highly motivated, flexible

**Job Type**: Temporary
Contract length: 6 months

**Salary**: Php20,000.00 - Php30,000.00 per month

Schedule:

- 8 hour shift
- Flexible shift

**About Abbott**
At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings you a variety of expert view points on new innovations, insights, and impacts that are shaping the future of diagnostics.
Abbott Rapid Diagnostics (ARDx) is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.
**Description**
The position of Credit and Collections Analyst is within GBS team located at Bonifacio One Technology Tower, Bonifacio Global City, Taguig. This role will be responsible for supporting the daily/weekly/monthly activities of Cash Application and Collections activities under Credit & Collections team. This job description will be reviewed periodically and is subject to change by management.
**RESPONSIBILITIES:**
+ Acts as Subject Matter Expert for Cash Application and Collection activities in APAC region.
+ Experience in stakeholder management and have the ability take over tasks whenever the team lead is not around.
+ Proven team management experience and have the ability to address issues or concerns within the team then raise or update it to Team Lead.
+ Ensures process documents are updated.
+ Conducts best practice sharing and participates in effective team meetings.
+ Contributes to continuous improvement initiatives to optimize service quality.
+ Collaborates with other teams/shift for a possible standardization in the process.
+ Assists Team Lead on meetings with different Stakeholders
+ Daily posting of variety of payment types to invoices in SAP and other ERP. Posting must be completed within deadline. Any unprocessed bank statement should be reported to the C&C team lead.
+ Generating of Collection Worklist and Worklist Statistics.
+ Daily generation of Cash report and cash targets.
+ Perform daily cash reconciliation audit, match daily incoming cash received from the bank vs total cash posted to make sure that all payments are entered and recorded correctly.
+ Processing of Refund payments and entering bank details in SAP
+ Setting up and Processing of Direct Debits
+ Prepare communication to customers related to refunds, e-statements, etc.
+ Processing of Monthly Collection Dunning run.
+ Assigning new customer to different Collection portfolio.
+ Support with Month End activities that includes generation and submission Month-End Reports.
+ Support with various daily, weekly, and monthly reporting
+ Processing of Intercompany netting/transfers.
+ Perform other assigned tasks and duties necessary to support the Credit & Collections Team
**BASIC QUALIFICATIONS | EDUCATION:**
+ Degree holder in the field of accounting, finance, or have relevant experience is required.
+ Proficiency in MS Office Applications - Outlook, Excel, PowerPoint and Word.
+ Minimum 3 years of experience in cash application, collections, dispute management, billing, and customer service.
+ Proficient in Korean language both verbal and written communication skills required (Please note that due to work requirements, the language skill is essential to liaise with Korean and English speaking customers/stakeholders)
**PREFERRED QUALIFICATIONS:**
+ Previous experience in working with ERP, preferably SAP FI module.
+ Previous working experience with Asia Pacific counterpart is a plus.
+ Intermediate knowledge in accounting
+ Previous working experience preferably in large/global organizations
**COMPETENCIES:**
+ Should work well with the team and have the mentality to adapt to his/her environment and understand that people have different personalities.
+ Strong focus in accuracy, analytical skills, and attention to detail
+ Effective communicator, both articulate & verbally presentable.
+ Ability to understand and summarize data into high quality, accurate and usable summaries.
+ Self-starter, possesses flexibility and ability to work under pressure in a fast-changing environment and ambiguous situations.
+ Ability to work with cross functional teams is essential.
+ Enthusiasm and commitment to delivering quality results and perform multiple tasks with strict deadlines
+ Organize work effectively, reprioritize as new demands arise, and maintain strict confidentiality.
+ Ability to work with the commercial business units in different time zones.
+ Positive attitude, team player with a high level of initiative, energy and enthusiasm, and must have a can-do mindset.
**An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.**
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
In this role, you will report directly to **the Cash Collections Global Volume Customers** (CC GVC) FOM and closely collaborate with the regional CC Volume and Strategic leadership teams and SPOCs.
**What you will do:**
+ Process and document all suspensions/terminations due to non-payment related cases
+ Suspension and termination due to non-payment for all global customers, including triggering of MARs/CRFs and E2E and post-termination activities for volume customers only
+ Engage with the team SPOC/lead to align on suspension/termination activities
+ Engage with the 3rd party collection agency
+ Help optimize the suspension and termination for non-payment process working with CC GVC process automation SPOC, relevant stakeholders and CPIT colleagues.
+ Other related duties as assigned
**What you will bring:**
+ proactive, agile, structured, and solution-oriented approach
+ adaptability to change and unknown and a positive attitude
+ team player
+ excellent communication skills and attention to detail
+ excellent knowledge of **ISP, CRM, CMS** and other **SAP tools** is a plus
**Meet your team:**
**Global Volume Cash Collections** (GVC CC) team, consisting of over 70 colleagues, is responsible for collecting receivables coming from the global volume segment. The focus is reduction of the % of the invoices overdue & Days Sales Outstanding (DSO), and improvement of the Cash Flow by driving timely settlement from customers using standardized processes and tools. We maintain a strong focus on customer experience and, to do this, we engage with other relevant teams and stakeholders within the company to resolve disputes and inform about necessary impairments.
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid