842 Collection Specialist jobs in the Philippines

Reviewing open accounts for collection efforts

Making outbound collection calls in a professional manner while keeping and improving client relations

Resolves client payment concerns and rescues accounts receivable delinquency, applying good customer service in a timely manner

Collect customer payments in accordance with payment due dates

Identify issues attributing to account delinquency and discuss them with Collection Team

Review and monitor assigned accounts and all applicable collection reports

Provide timely follow-up on payment arrangements

Duties and Responsibilities

1. Ensures high collection efficiency to minimize aging of past due accounts
2. Understands the nature of transaction to identify the appropriate reconciliation process towards settlement
3. Strengthen and grow relationships with clients by communicating with customers regarding past-due accounts
4. Assist in streamlining the accounts receivable process by identifying areas for performance improvement
5. Prepares and ensures consolidated documents are timely, quality, accurate, and complete reports are submitted while exercising integrity and confidentiality in financial reporting
6. Maintain accounts receivable records to ensure aging is up to date, credits, and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
7. Collaborates with other internal departments on receivables management matters
8. Develop a recovery plan and initiate collection efforts
9. Ensures month end closing of books in the SAP system
10. Maintains organized files and related documents

Skills and Qualifications

1. Bachelor's degree in Finance or Business
2. At least three (3) years of experience in receivables management
3. Knowledgeable in ERP system and proficiency with google drive
4. Able to make tactical results driven decisions
5. Superb time management and detail orientation
6. Able to perform productively while under pressure
7. Possesses the ability towards collaborative communications across multi-functional teams

Job Type: Full-time

Benefits:

• Company Christmas gift
• Company events
• Free parking
• Health insurance

Work Location: In person

JOB REQUIREMENTS

• BS Accountancy Graduate, Finance or related field.
• Work experience as a Collection Specialist is an advantage.
• Good communication skills.
• Has strong sense of urgency.
• A team player.
• Knowledgeable in MS Office.
• Willing to be assigned in Mandaluyong City.
• Willing to do Fieldwork.

JOB DESCRIPTION

• Conduct field audit to validate and check overdue account on a per territory and outlet basis.
• Prepare and present report that reflects collection findings/results.
• Conduct follow-up collection audit to settle issues and concerns on the overdue account.
• Record and monitor every visited outlet.
• Developing and implementing strategies to minimize bad debts and improve collection efficiency.
• Collecting and analyzing data related to payment history and collection efforts to identify areas for improvement.

The Collection Specialist is responsible for collecting all outstanding accounts receivable from customers. He/she is also tasked with handling other aspects of the collections process, resolving customer billing concerns, and helping reduce the company's overall accounts receivable balance.

• Prepare Collection Target for the assigned territory
• Review and update AR
• Generate Statement of Account and mail to customers
• Follow up collection through phone or customer visit
• Prepare Notices
• Prepares SPA, Authorization Letter, Board Resolution, Secretary's Certificate
• Post payment in SAP – Draft only
• Reconcile SAP AR with customer
• Monitors collection of EWT
• Prepares deposit slip for checks due for deposit
• Meet Collection Target
• Maintains the following files:

§ Customer File (unpaid SI, paid SI, DV, CR pink copy, EWT, & proof of deposit)

§ Letters & Notices

§ Collection Logbook

§ Messengerial requests

§ Daily Dispatch Record ( photocopy)

§ SPA, Authorization Letter, Board Resolution, Secretary's Certificate

§ Property Accountability

§ Special Request

§ Provincial Collection Itinerary

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Transportation service provided

Education:

• Bachelor's (Required)

Experience:

• Collection: 2 years (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person

This role involves working closely with the finance department to support timely and effective collection efforts while maintaining a respectful and ethical approach when dealing with clients.

Job Description:

• Contact clients via phone to discuss outstanding balances.
• Assess clients' financial situations and discuss appropriate payment arrangements.
• Provide information about available payment options in a clear and supportive manner.
• Set up and monitor agreed-upon payment plans.
• Maintain accurate records of client interactions and payment agreements.
• Update the management team on account statuses and the effectiveness of collection strategies.
• Ensure all interactions comply with applicable laws, company policies, and regulatory standards.

Qualifications:

• At least a high school graduate.
• No prior experience required — we provide training
• Good communication and negotiation skills.
• Willing to work onsite at
  Mandala Park, Mandaluyong City
  .

Qualifications:

• With at least 1-2 yearsexperience as being a Team Lead.
• Bachelor's Degree.
• Knowledgeable on Collection and customer service process.
• Proactive and result-focused.
• Good communication and interpersonal skills.
• Able to work under pressure .
• Problem-solving and negotiation skills

Duties:

• Must handles a team who collect payment from the borrower to ensure timely settlement and avoid overdue penalty by outbound call.
• Monitoring the team to achieve monthly collection targets and Key Performance Indicators (KPI).
• Contact clients to enquire on invoice payment status through phone and email.
• Ensure that all communication with the client is conducted in a professional and respectful manner.

Job Type: Full-time

Pay: From Php23,000.00 per month

Benefits:

• Health insurance
• Life insurance

Ability to commute/relocate:

• Taguig: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Work Location: In person

Duties and Responsibilities:

Daily

• Daily extracting of bank deposits, prepare and update collection summary report
• Append new invoices to AR Summary Report
• Identify deposits to match with invoice per covered periods per site
• Post in MS Dynamics daily collections
• Endorse fully paid invoices to Finance
• Collect remaining unpaid AR per client
• Official Receipt generation, soft/hard copies file maintenance

Monthly

• Collection Report monthly summary
• Accounts Receivable Report

As Needed

• Any Report required from time to time

Qualifications:

• Bachelor's degree in accounting, finance, or related field.
• 2 years solid collection experience
• Proficiency in Microsoft Office Suite, particularly Excel and Word.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Detail-oriented and able to maintain accuracy in a fast-paced environment.

URGENT HIRING 1 DAY PROCESS ONLY (VIRTUAL PROCESS)

PURE DAYSHIFT

Earn upto 22,000

Work Onsite

Ortigas Site

• Good to Excellent communication skills

• College Graduate of any Financial courses NO BPO experience needed

• At least 6 mos CCE international account

• Or atleast 6 months collections/sales/billing experience (Local or international experience)

• Must have an active Viber number account

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php19, Php22,000.00 per month

Benefits:

• Paid training
• Pay raise

Work Location: In person

The Company

Versa Innovations Corp. is a leading Philippine developer and provider of two-way radio communication systems and solutions, specializing in cutting-edge technology for security, corporate, and public safety industries. The company pioneers innovative communication products like NetEdge – the first Push-to-Talk (PoC) Radio as a Service (RaaS) in the Philippines – designed to future-proof teams' communication needs without heavy upfront investments. Driven by customer obsession and continuous innovation, Versa serves as a trusted partner to premier security agencies and businesses across the country, enabling seamless, scalable communication solutions that grow with their operations.

Main Purpose of the Job

Manage and execute collection activities for outright and subscription-based accounts with a focus on failed recurring payments, payment recovery, and retention-oriented collection initiatives. The role ensures optimized cash flow, minimizes churn, and supports overall billing operations efficiency while upholding professionalism in client relationships.

Duties and Responsibilities

• Oversee the dunning process with progressive sequences tailored for subscription customers.
• Contact clients with overdue accounts through phone, email, and ERP-generated communications.
• Manage account status including subscription suspension and reactivation procedures.
• Negotiate payment arrangements and settlements aligned with company policies.
• Focus collection efforts on significantly past-due accounts (+90 days).
• Coordinate with Customer Success on at-risk accounts and with Customer Care for billing inquiry resolution.
• Monitor payment-related risk indicators and conduct early intervention to prevent churn.
• Maintain complete and accurate digital records of collection activities in Odoo.
• Provide regular updates on collection metrics and revenue recovery to the Billing Manager.
• Implement retention-focused collection initiatives that strengthen client relationships.
• Render other services and duties as may be assigned from time to time.

Desired Qualifications

Work Experience

• Minimum of 2–3 years' experience as a Collection Specialist, preferably in subscription or recurring billing models.
• Experience with ERP systems (Odoo preferred).
• Customer service and retention experience is an advantage.

Level of Knowledge

• Bachelor's degree in Behavioral Science, Accounting, Finance, Business Administration, or a related field.
• Understanding of subscription billing and payment processing.
• Knowledge of collection best practices and customer retention strategies.

Competencies

Core

• Excellent negotiation and communication skills.
• Strong analytical thinking for account prioritization.
• Professional demeanor and integrity in client interactions.
• Time management and prioritization skills.
• Ability to maintain customer relationships during collection activities.
• Confidentiality and discretion with sensitive financial information.
• Proactive problem-solving and analytical capabilities.

Functional

• Expertise in CRM systems and payment processing platforms.
• Retention-focused collection strategy development.
• Dunning process management and payment recovery techniques.
• Proficiency in ERP systems (Odoo preferred).

Job Types: Full-time, Permanent

Pay: Php30, Php40,000.00 per month

Benefits:

• Company events
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person