24 Collection Agent jobs in the Philippines

About the role

Join the dynamic team at Green Mango Technology Corp. as a full-time Collection Agent based in Ortigas, Pasig City. In this customer-focused role, you will be responsible for providing exceptional service and effectively managing overdue accounts to support the company's financial health and growth.

What you'll be doing

• Proactively contacting customers with overdue accounts to understand their situations and negotiate payment arrangements
• Maintaining accurate records of all customer interactions and account updates in the company's database
• Identifying and escalating complex or unresolvable cases to senior management for further action
• Achieving individual and team-based collection targets through effective communication and negotiation skills
• Adhering to all company policies, procedures and regulatory requirements related to collections
• Contributing to the continuous improvement of collection processes and strategies

What we're looking for

• 0-1 years of experience in a collections or customer service role, or financial services industry
• Excellent communication and negotiation skills, with the ability to influence and persuade customers
• Strong problem-solving and decision-making abilities to handle a variety of customer situations
• Proficient in using customer relationship management (CRM) and collections software
• Ability to work in a fast-paced, target-driven environment and meet deadlines
• Commitment to providing exceptional customer service and maintaining a positive, professional demeanour

Apply now to become our next Collection Agent and join our growing team

NV Group is looking for a goal driven individual to fill in the role of a Collection Agent.

Job Role:

The Collection Agent will be responsible for recovering outstanding debts by contacting customers thru Outbound, Inbound and Dialer calls, negotiating payments and plans and ensuring timely payments while adhering to company policies and legal regulations.

Job Responsibilities:

• Answers customer questions regarding problems with their accounts.
• Advises customers of necessary actions and strategies for debt repayment.
• Locates and notify customers of delinquent accounts.
• Confers with customers to determine reasons for overdue payments and to review the terms of contracts.
• Arranges for debt repayment or establish repayment schedules, based on customers' financial situations.
• Records information about financial status of customers and status of collection efforts.
• Monitors overdue accounts.
• Adhere to client policies and procedures.
• Maintains security and confidentiality of company and customers information.
• Follow legal requirements during debt collections to avoid legal issues.

Job Qualifications:

• Debt Collection skills in an international BPO Setting is an advantage
• Customer Service handling Telco or Energy campaign is a plus
• Excellent Communication skills with the ability to articulate effectively and persuasively

HYBRID SET-UP

Job Types: Full-time, Permanent

Pay: Php25, Php30,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Experience:

• International Debt Collection: 1 year (Required)

Work Location: In person

NV Group is looking for a goal driven individual to fill in the role of a Collection Agent.

Job Role:

The Collection Agent will be responsible for recovering outstanding debts by contacting customers thru Outbound, Inbound and Dialler calls, negotiating payments and plans and ensuring timely payments while adhering to company policies and legal regulations.

Job Responsibilities:

• Answers customer questions regarding problems with their accounts.
• Advises customers of necessary actions and strategies for debt repayment.
• Locates and notify customers of delinquent accounts.
• Confers with customers to determine reasons for overdue payments and to review the terms of contracts.
• Arranges for debt repayment or establish repayment schedules, based on customers' financial situations.
• Records information about financial status of customers and status of collection efforts.
• Monitors overdue accounts.
• Adhere to client policies and procedures.
• Maintains security and confidentiality of company and customers information.
• Follow legal requirements during debt collections to avoid legal issues.

Job Qualifications:

• Debt Collection skills in an international BPO Setting is an advantage
• Customer Service handling Telco or Energy campaign is a plus
• Excellent Communication skills with the ability to articulate effectively and persuasively

HYBRID SET-UP

Job Summary

• Navigate through Multiple Systems and customers whilst maintaining customer engagement through messaging
• Address concerns from new and existing customers
• Handle Several chats at a time
• Helps in managing & providing hardship options to our customers

Job Description

• Above average verbal and written English communication skills
• No corrective/ disciplinary action/ issued with in the last 90 days
• Excellent reliability scores
• Passing scorecard for the last 3 months
• Has telecommunication background experience
• Excellent working knowledge in MS office applications
• Good Interpersonal and communication skills
• High Attention to details and accuracy
• Ability to work in a fast-paced metric driven environment with multi-tasking skills

Qualifications:

• Must have completed Senior High School/ K12, College Level, or College Graduate
• Work experience in collection is an advantage.
• Proficient in using MS Office.
• Has excellent communication skills and negotiation skills.
• Excellent analytical and problem-solving skills using logical reasoning and analytical methods

Job Description:

• The Collection Specialist will be in charge of reminding borrowers to pay their loan obligations.
• Calling borrowers to remind them about the payment of their loan obligations
• Negotiating pay arrangements
• Encoding collection efforts in system available or any given system
• Conducting skip tracing
• Preparing daily collection reports
• Preparing and filing promissory notes
• Preparing demand letters

Job Type: Full-time

Pay: Php18,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid training

Education:

• Senior High School (Required)

Experience:

• work related: 1 year (Required)

Work Location: In person

COMPANY PROFILE: This company is one of the largest IT companies not only here in the Philippines but also in other country. They also focus on specializing It software, Hardware and AI tools.

Position: BPO Collection Agent

Company Industry: IT Company

Work Location: Quezon City

Postal Code: 1110

Salary: Php20,000-Php40,000

Work Schedule: Monday – Friday (Nightshift)

Work Set Up: Onsite

BENEFITS:

Government Mandated Benefits

HMO

Vacation Leave

Sick Leave

13th Month Pay

Allowances

JOB REQUIREMENTS:

Bachelor's degree holder

With at least 1-3 years' experience in collection in a BPO or Shared Service company

Amenable to work fully onsite in Quezon City

Amenable to work on night shift schedule

Can start as soon as possible

JOB RESPONSIBILITIES:

Answering calls and emails from clients both inside and outside the company

Gather past-due invoices and contact clients via portal, email, or phone.

Collaborate with other business units on cash applications or invoices/billings in order to independently reconcile complex accounts and assist in promptly resolving customer issues,

Prioritizing, managing, and resolving existing client issues as well as handling payments requires technology, communication, and organizational skills.

Manage account reconciliations on a daily and/or monthly basis by using spreadsheets

Prepare to reimburse customers for overpayments, duplicate payments, and payments to the wrong business by conducting an analysis.

Other tasks may be assigned related to collection

RECRUITMENT PROCESS: ONLINE INTERVIEW

Initial Interview

Panel Interview

Communication Interview

Job Offer

Job Type: Full-time

Pay: Php20, Php40,000.00 per month

Work Location: In person

ParcelHero is one of the UK's biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we're a technology-driven company that's going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth opportunities.

In 2025, we will be rolling out worldwide our new TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders and ship on their own carrier accounts using our cutting-edge shipping platform.

At ParcelHero, we foster a collaborative and innovative culture where every team member's voice matters. We're a fast-paced, remote-first company that values initiative, adaptability, and a strong sense of ownership. If you're someone who thrives in a dynamic, ambitious, and forward-thinking team, you'll fit right in with us.

The role

We are seeking an enthusiastic, highly motivated
Senior Debt Collector
experienced in collecting
consumer and small‑business (SMB)
debts. You'll contact customers regarding outstanding balances related to parcel deliveries—an emotive context that demands empathy, persuasion, and calm under pressure. You'll negotiate full payment or sustainable payment plans, perform lawful skip‑tracing when contact data is invalid, and prepare/review pre‑legal documentation for court action when required.

Mission:
Recover cash quickly and fairly while preserving brand reputation and customer relationships.

Key Responsibilities
Portfolio ownership:
Manage a rolling book of consumer & SMB accounts; prioritise by age, balance, risk, and dispute status.

Contact & negotiation:
Reach debtors via phone, SMS, email, and letters; use consultative negotiation to agree payment in full or a compliant instalment plan.

Emotive case handling:
Defuse irate customers linked to delivery issues (loss, delay, damage); separate service complaints from debt obligations; escalate legitimate service failures for remediation/credits.

Skip‑tracing:
Lawfully locate debtors when numbers/addresses are invalid (open‑source checks, directories, credit‑referencing data available to the company); verify identity before discussing account details.

Dispute resolution:
Log, triage, and resolve disputes; gather evidence (proof of delivery, timestamps, photo confirmation, carrier notes) to close disputes and proceed to collection.

Pre‑legal workflow:
Draft/review pre‑action notices, statements of account, call notes, and evidence bundles; liaise with internal legal/admin and external counsel; track deadlines.

Compliance & conduct:
Follow applicable debt collection, consumer protection, anti‑harassment, and data‑privacy rules for the operating country; adhere to call‑attempt/time‑of‑day limits and disclosure scripts.

Reporting & hygiene:
Keep CRM/collections system up to date; log every attempt/contact/outcome; forecast cash; flag systemic reasons for non‑payment.

Continuous improvement:
A/B test scripts, contact cadences, and settlement offers; feed insights to Finance, Ops, and Customer Service.

Required Experience
4–7+ years
in consumer and/or SMB collections, ideally within eCommerce, logistics, delivery, or utilities/telecoms/fin‑services.

Demonstrated success meeting
cash collected
,
PTP→kept
(promise‑to‑pay kept), and
days‑to‑collect
targets.

Skilled in
high‑volume outbound
calling with excellent written follow‑ups (SMS/email/letters).

Hands‑on with a collections CRM, dialer/VoIP, payment gateways, and basic spreadsheets.

Comfortable preparing pre‑legal packs and collaborating with legal administrators/counsel.

Nice to have:
Experience across multiple jurisdictions; multilingual; prior chargeback/dispute handling; knowledge of courier/carrier operations.

Skills And Competencies

• At least one years of experience collecting consumer debt
• At least 5 years experience collecting business debt
• Persuasive negotiator with tact and resilience; balances firmness with empathy
• De‑escalation mastery: active listening, labeling emotions, reframing, and solutioning
• Process‑driven: disciplined follow‑up, meticulous notes, and evidence capture
• Data‑literate: reads dunning reports, cohorts, and contact‑strategy results; iterates
• Integrity & compliance first mindset; protects customer data and brand

The detail

• 8:30am to 5pm Mon-Fri (GMT)
• 15 days holiday per year
• You work as a contractor and are responsible for your own tax
• You need a min 20 MB broadband line, and your own PC/Laptop and headset

ParcelHero is one of the UK's biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we're a technology-driven company that's going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth opportunities.

In 2025, we will be rolling out worldwide our new TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders and ship on their own carrier accounts using our cutting-edge shipping platform.

At ParcelHero, we foster a collaborative and innovative culture where every team member's voice matters. We're a fast-paced, remote-first company that values initiative, adaptability, and a strong sense of ownership. If you're someone who thrives in a dynamic, ambitious, and forward-thinking team, you'll fit right in with us.

The role

We are seeking an enthusiastic, highly motivated Senior Debt Collector experienced in collecting consumer and small‑business (SMB) debts. You'll contact customers regarding outstanding balances related to parcel deliveries—an emotive context that demands empathy, persuasion, and calm under pressure. You'll negotiate full payment or sustainable payment plans, perform lawful skip‑tracing when contact data is invalid, and prepare/review pre‑legal documentation for court action when required.

Mission: Recover cash quickly and fairly while preserving brand reputation and customer relationships.

Key Responsibilities

Portfolio ownership: Manage a rolling book of consumer & SMB accounts; prioritise by age, balance, risk, and dispute status.

Contact & negotiation: Reach debtors via phone, SMS, email, and letters; use consultative negotiation to agree payment in full or a compliant instalment plan.

Emotive case handling: Defuse irate customers linked to delivery issues (loss, delay, damage); separate service complaints from debt obligations; escalate legitimate service failures for remediation/credits.

Skip‑tracing: Lawfully locate debtors when numbers/addresses are invalid (open‑source checks, directories, credit‑referencing data available to the company); verify identity before discussing account details.

Dispute resolution: Log, triage, and resolve disputes; gather evidence (proof of delivery, timestamps, photo confirmation, carrier notes) to close disputes and proceed to collection.

Pre‑legal workflow: Draft/review pre‑action notices, statements of account, call notes, and evidence bundles; liaise with internal legal/admin and external counsel; track deadlines.

Compliance & conduct: Follow applicable debt collection, consumer protection, anti‑harassment, and data‑privacy rules for the operating country; adhere to call‑attempt/time‑of‑day limits and disclosure scripts.

Reporting & hygiene: Keep CRM/collections system up to date; log every attempt/contact/outcome; forecast cash; flag systemic reasons for non‑payment.

Continuous improvement: A/B test scripts, contact cadences, and settlement offers; feed insights to Finance, Ops, and Customer Service.

Required Experience

4–7+ years in consumer and/or SMB collections, ideally within eCommerce, logistics, delivery, or utilities/telecoms/fin‑services.

Demonstrated success meeting cash collected, PTP kept (promise‑to‑pay kept), and days‑to‑collect targets.

Skilled in high‑volume outbound calling with excellent written follow‑ups (SMS/email/letters).

Hands‑on with a collections CRM, dialer/VoIP, payment gateways, and basic spreadsheets.

Comfortable preparing pre‑legal packs and collaborating with legal administrators/counsel.

Nice to have: Experience across multiple jurisdictions; multilingual; prior chargeback/dispute handling; knowledge of courier/carrier operations.

• At least one years of experience collecting consumer debt
• At least 5 years experience collecting business debt
• Persuasive negotiator with tact and resilience; balances firmness with empathy.
• De‑escalation mastery: active listening, labeling emotions, reframing, and solutioning.
• Process‑driven: disciplined follow‑up, meticulous notes, and evidence capture.
• Data‑literate: reads dunning reports, cohorts, and contact‑strategy results; iterates.
• Integrity & compliance first mindset; protects customer data and brand.

• 8:30am to 5pm Mon-Fri (GMT).
• 15 days holiday per year.
• You work as a contractor and are responsible for your own tax.
• You need a min 20 MB broadband line, and your own PC/Laptop and headset.

FIELD WORK

Job Qualifications:

• At least College level
• With experience as collection agent
• Basic Computer Knowledge

Benefits:

• Allowances: Board and Lodging, Meal, and Transportation
• Holiday Benefits
• Incentive Leave
• Accident Insurance
• HMO
• Life Insurance