13 Coach jobs in the Philippines
Performance Coach
BSA Solutions Inc.
Posted today
Job Viewed
Job Description
**About the Role**
We are looking for an experienced team leader!
You will be responsible for proactively leading and empowering teams to achieve their best everyday.
This is a supervisory role that reports to the Talent and Client Experience Manager (TCX) to implement strategies that will attract, engage and develop team members to build a high performing culture.
**Roles and Responsibilities**
- Provide specialist advice, guidance and support to Associates on a day-to-day basis;
- Develop closed-loop feedback channels between Associates and their clients, ensuring that communication is fluid and there is a constant cycle of feedback;
- Provide guidance and support to deliver individual employee relations outcomes including disciplinary matters and investigations;
- Oversee and contribute to building partnerships between Clients and their team;
- Create a strategy to drive employee experience, increasing engagement and performance;
- Develop initiatives to promote employee well-being in a high-pressure environment;
- Measure and understand key drivers of engagement and cultivate a feeling of company pride for team members;
- Execute and implement HR processes including annual performance and rewards review, succession planning and talent identification and development.
**Requirements**:
- At least 5 years experience in a team leader role;
- High attention to detail and self-motivated;
- Excellent interpersonal, written, and oral English communication skills;
- Ability to work well in a growing environment;
- Practical knowledge of Philippine Labor Laws;
- Have experience in handling Client accounts and their team; and
- Proficient in using MS Office.
**Benefits**:
BSA Solutions, Inc. offers:
- a comprehensive financial rewards and benefits that exceeds market standards and the requirements of the Philippines Labor Law;
- a comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with private room, life, accident and disability insurance, maternity benefit and outpatient prescription medicine;
- regular progress checks and continuous coaching and mentoring to help you map out your development plan;
- broad selection of exciting and engaging social events to embrace as a vibrant BSA community;
- psychologically safe environment for you to develop your skills and talent consistent with BSA values; and
- frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say.
We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity, sexual orientation, race, color, religion, origin or any other characteristics protected by applicable law.
At least 5 years experience in a team leader role; High attention to detail and self-motivated; Excellent interpersonal, written, and oral English communication skills; Ability to work well in a growing environment; Practical knowledge of Philippine Labor Laws; Have experience in handling Client accounts and their team; and Proficient is using MS Office.
We are looking for an experienced team leader!
You will be responsible for proactively leading and empowering teams to achieve their best everyday.
This is a supervisory role that reports to the Talent and Client Experience Manager (TCX) to implement strategies that will attract, engage and develop team members to build a high performing culture.
**Roles and Responsibilities**
- Provide specialist advice, guidance and support to Associates on a day-to-day basis;
- Develop closed-loop feedback channels between Associates and their clients, ensuring that communication is fluid and there is a constant cycle of feedback;
- Provide guidance and support to deliver individual employee relations outcomes including disciplinary matters and investigations;
- Oversee and contribute to building partnerships between Clients and their team;
- Create a strategy to drive employee experience, increasing engagement and performance;
- Develop initiatives to promote employee well-being in a high-pressure environment;
- Measure and understand key drivers of engagement and cultivate a feeling of company pride for team members;
- Execute and implement HR processes including annual performance and rewards review, succession planning and talent identification and development.
**Requirements**:
- At least 5 years experience in a team leader role;
- High attention to detail and self-motivated;
- Excellent interpersonal, written, and oral English communication skills;
- Ability to work well in a growing environment;
- Practical knowledge of Philippine Labor Laws;
- Have experience in handling Client accounts and their team; and
- Proficient in using MS Office.
**Benefits**:
BSA Solutions, Inc. offers:
- a comprehensive financial rewards and benefits that exceeds market standards and the requirements of the Philippines Labor Law;
- a comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with private room, life, accident and disability insurance, maternity benefit and outpatient prescription medicine;
- regular progress checks and continuous coaching and mentoring to help you map out your development plan;
- broad selection of exciting and engaging social events to embrace as a vibrant BSA community;
- psychologically safe environment for you to develop your skills and talent consistent with BSA values; and
- frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say.
We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity, sexual orientation, race, color, religion, origin or any other characteristics protected by applicable law.
At least 5 years experience in a team leader role; High attention to detail and self-motivated; Excellent interpersonal, written, and oral English communication skills; Ability to work well in a growing environment; Practical knowledge of Philippine Labor Laws; Have experience in handling Client accounts and their team; and Proficient is using MS Office.
This advertiser has chosen not to accept applicants from your region.
0
Performance Coach
BSA Solutions Inc
Posted today
Job Viewed
Job Description
Roles and Responsibilities
Provide specialist advice, guidance and support to Associates on a day-to-day basis;
Develop closed-loop feedback channels between Associates and their clients, ensuring that communication is fluid and there is a constant cycle of feedback;
Provide guidance and support to deliver individual employee relations outcomes, including disciplinary matters and investigations;
Oversee and contribute to building partnerships between Clients and their team;
Create a strategy to drive employee experience, increasing engagement and performance;
Develop initiatives to promote employee well-being in a high-pressure environment;
Measure and understand key drivers of engagement and cultivate a feeling of company pride for team members;
Execute and implement HR processes, including annual performance and rewards review, succession planning and talent identification and development. Requirements
At least 5 years experience in a team leader role;
High attention to detail and self-motivated;
Excellent interpersonal, written, and oral English communication skills;
Ability to work well in a growing environment;
Practical knowledge of Philippine Labor Laws;
Have experience in handling Client accounts and their team; and
Proficient in using MS Office. Benefits
**BSA Solutions, Inc. offers**:
a comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law;
a comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with a private room, life, accident and disability insurance, maternity benefit and outpatient prescription medicine;
regular progress checks and continuous coaching and mentoring to help you map out your development plan;
a broad selection of exciting and engaging social events to embrace as a vibrant BSA community;
psychologically safe environment for you to develop your skills and talent consistent with BSA values; and
frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say. We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity, sexual orientation, race, colour, religion, origin or other characteristics protected by applicable law.
We are looking for an experienced team leader!
You will be responsible for proactively leading and empowering teams to achieve their best every day.
This supervisory role reports to the Talent and Client Experience Manager (TCX).
Provide specialist advice, guidance and support to Associates on a day-to-day basis;
Develop closed-loop feedback channels between Associates and their clients, ensuring that communication is fluid and there is a constant cycle of feedback;
Provide guidance and support to deliver individual employee relations outcomes, including disciplinary matters and investigations;
Oversee and contribute to building partnerships between Clients and their team;
Create a strategy to drive employee experience, increasing engagement and performance;
Develop initiatives to promote employee well-being in a high-pressure environment;
Measure and understand key drivers of engagement and cultivate a feeling of company pride for team members;
Execute and implement HR processes, including annual performance and rewards review, succession planning and talent identification and development. Requirements
At least 5 years experience in a team leader role;
High attention to detail and self-motivated;
Excellent interpersonal, written, and oral English communication skills;
Ability to work well in a growing environment;
Practical knowledge of Philippine Labor Laws;
Have experience in handling Client accounts and their team; and
Proficient in using MS Office. Benefits
**BSA Solutions, Inc. offers**:
a comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law;
a comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with a private room, life, accident and disability insurance, maternity benefit and outpatient prescription medicine;
regular progress checks and continuous coaching and mentoring to help you map out your development plan;
a broad selection of exciting and engaging social events to embrace as a vibrant BSA community;
psychologically safe environment for you to develop your skills and talent consistent with BSA values; and
frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say. We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity, sexual orientation, race, colour, religion, origin or other characteristics protected by applicable law.
We are looking for an experienced team leader!
You will be responsible for proactively leading and empowering teams to achieve their best every day.
This supervisory role reports to the Talent and Client Experience Manager (TCX).
This advertiser has chosen not to accept applicants from your region.
1
Communication Coach
Taguig, National Capital Region
Aspiree Inc.
Posted today
Job Viewed
Job Description
**QUALIFICATIONS**
- 2-3 years relevant experience
- Experience as Trainer/coach from a BPO/Shared Service company
- Can consider English teachers / ESL
- **PREFERRED QUALIFICATIONS**:
**COMPETENCIES**:
- Internal - at least 1 year tenure in ARDx PH
- External - 2 to 3 years of relevant experience
- Open to working on US shifts
- Excellent problem-solving and decision-making skills
- Excellent analytical skills
- Excellent Performance Management skills
**Salary**: Php30,000.00 - Php38,000.00 per month
**Benefits**:
- Transportation service provided
Schedule:
- Night shift
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
Shift availability:
- Night Shift (preferred)
- 2-3 years relevant experience
- Experience as Trainer/coach from a BPO/Shared Service company
- Can consider English teachers / ESL
- **PREFERRED QUALIFICATIONS**:
**COMPETENCIES**:
- Internal - at least 1 year tenure in ARDx PH
- External - 2 to 3 years of relevant experience
- Open to working on US shifts
- Excellent problem-solving and decision-making skills
- Excellent analytical skills
- Excellent Performance Management skills
**Salary**: Php30,000.00 - Php38,000.00 per month
**Benefits**:
- Transportation service provided
Schedule:
- Night shift
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
Shift availability:
- Night Shift (preferred)
This advertiser has chosen not to accept applicants from your region.
2
Personal Trainer/coach
Top Fitness MAGINHAWA Inc.
Posted today
Job Viewed
Job Description
Job Description:
- Work under the supervision of the Club Manager and complete all tasks assigned
- Aim to achieve the monthly target set by the Club Manager and the Management
- Perform physical and fitness assessment to clients
- Design safe and effective customized programs for the clients
- Manage and send the daily reports required
- Proactively go around the gym floor to assist and offer assessments/consultations
- Check if all gym equipment are in good condition and report to superior
- Help in maintaining orderliness of the gym floor
- Close membership sales (very mínimal target)
Qualifications & Requirements:
- Bachelor’s Degree in any field (Physical Therapy, Sports Science, Physical Education degrees are preferred)
- 2-year experience as a Personal Trainer is a plus but fresh graduates with fitness background and certifications are also welcome to apply
- Knowledge in teaching group classes like circuit, bootcamp, etc. is a plus
- Possess exemplary customer service skills coupled with excellent sales skills
- Can work in a sales-driven environment
- Great personality and a can-do attitude are what we are looking for.
**Salary**: Php15,000.00 - Php30,000.00 per month
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (required)
- Work under the supervision of the Club Manager and complete all tasks assigned
- Aim to achieve the monthly target set by the Club Manager and the Management
- Perform physical and fitness assessment to clients
- Design safe and effective customized programs for the clients
- Manage and send the daily reports required
- Proactively go around the gym floor to assist and offer assessments/consultations
- Check if all gym equipment are in good condition and report to superior
- Help in maintaining orderliness of the gym floor
- Close membership sales (very mínimal target)
Qualifications & Requirements:
- Bachelor’s Degree in any field (Physical Therapy, Sports Science, Physical Education degrees are preferred)
- 2-year experience as a Personal Trainer is a plus but fresh graduates with fitness background and certifications are also welcome to apply
- Knowledge in teaching group classes like circuit, bootcamp, etc. is a plus
- Possess exemplary customer service skills coupled with excellent sales skills
- Can work in a sales-driven environment
- Great personality and a can-do attitude are what we are looking for.
**Salary**: Php15,000.00 - Php30,000.00 per month
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
3
Agile Coach (Hybrid)
1631 Taguig, National Capital Region
Career Connect
Posted 282 days ago
Job Viewed
Job Description
JOB OVERVIEW An Agile Coach is responsible for encouraging the team, enabling them to adopt and improve Agile methodologies in solving problems, managing projects, and cultivating individuals growth.KEY RESPONSIBILITIESScrum Master and Team Coaching: Guide and mentor Scrum Masters in effectively fulfilling their roles.Coach the Development Team and Product Owner on Agile principles, practices, and values to deliver valuable products that delight customers. Foster self-organization within the Scrum Team and Development Team, empowering them to manage their work and optimize their processes. Assess the scrum maturity of the team and organization, guiding them towards continuous improvement at a sustainable pace. Impediment Removal and Problem-Solving: Facilitate the identification and removal of roadblocks hindering team progress, potentially by connecting them with the right resources. Cultivate a safe and trusting environment where team members can openly discuss problems and collaborate on solutions without fear of blame. AgileFacilitation and Communication: Guide discussions, decision-making, and conflict resolution within the team. Facilitate Scrum ceremonies and synchronize activities between Scrum Teams. Champion transparency by improving internal and external communication, ensuring information flow across stakeholders.Product Management and Backlog Refinement Support and coach the Product Owner, particularly in refining and managing the product backlog. AgileTransformation and Support: Lead the organization's Agile transformation by aligning processes, metrics, and practices across Scrum Teams. Facilitate Tribe-level retrospectives and review Tribe throughput to identify areas for improvement. Participate in other tasks related to the organization's Agile journey/transformation.Requirements Education Education – At least graduate with a Bachelor’s Degree in IT, Computer Science, Finance or any related course. Related Work Experience – Atleast 5 years of scrum master experience and at least 1-2 years of experience as Agile Coach with exposure to agile scaling frameworks (SAFe, LeSS, etc.) Proven experience coaching and mentoring Agile teams and individuals Experience working in across-functional team environment Experience with Agile transformation initiatives (a plus) Knowledge: Strong understanding of Agile principles, practices, and frameworks (Scrum, Kanban, etc.) Knowledge of SDLC(SoftwareDevelopmentLife Cycle) (a plus) Deep understanding of the following: Project ManagementResource ManagementFinancial ManagementContract ManagementGovernance &Risk Management Skills Excellent ability to manage time, prioritize work effectively, and establish iterative planning, guidelines, scoping, and estimation practices for teams. Strong interpersonal and communication skills to facilitate discussions, resolve conflicts and business problems, and collaborate effectively with cross-functional teams. Demonstrates strong leadership skills and the ability to guide and mentor teams, fostering a growth mindset and continuous learning within the organization. Exceptional communication skills to ensure clear information flow, transparency across stakeholders, and effectively present complex Agile concepts. Ability to makesounddecisions based on data and Agile principles, effectively resolve roadblocks impacting team progress.Proactive approach to identifying and mitigating potential risks that could hinder project success. Ability to thrive in changing and fast environments, readily adapt to new situations, and continuously improve processes based on feedback. Experience fostering a culture of ownership and accountability within teams, empowering them to self-organize and manage their work. Demonstrates strong sense of accountability and the ability to work independently with minimum supervision. Must have a passion for new consumer technology and the emerging mobile landscape. Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective.
This advertiser has chosen not to accept applicants from your region.
4
Sales Coach (Clark) | Onsite
San Fernando, Pampanga
TASQ Staffing Solutions
Posted 1 day ago
Job Viewed
Job Description
Location: Onsite - Clark ( With 1 time relocation Package and 30 days accommodation)
Schedule: Night-shift (US account)
Non-Negotiable Requirements:
- Solid Sales experience : HARWARE (Installation/Installed) CCTV or Intercom
- Experience with Facilities / Property Management and have at least 2 years experience as Sales Coach (Preferred)
Responsibilities:
- Developing sales strategies, monitoring sales performance, and maintaining client relationships.
- Provides current market information such as current trends, sales techniques, application of
products in various markets, and suggested marketing programs. - Customer and management presentations.
- Achieve and exceed sales targets.
Requirements:
- Bachelor's degree in business, marketing, or a related field preferred not required.
- Experience in sales management, particularly in the CCTV or security industry.
- Technical acumen, experience in information security systems or technology preferred.
- Ability to work independently, and achieving a high level of customer satisfaction.
- Solid leadership, strategic thinking, and understanding of sales processes.
- Strong leadership, communication, and negotiation skills are essential.
- Self-motivated with a results-driven approach
This advertiser has chosen not to accept applicants from your region.
5
Communications Coach L Learning Specialist
Taguig, National Capital Region
iOPEX Technologies
Posted today
Job Viewed
Job Description
**Showcase your talents. Create your success story with us!**
- Audit calls of Agents in terms of English Language and Communication effectiveness
- Partner with Training, Quality, and Operations on projects that will help improve the English language and communications of the program
- Facilitate Calibration Sessions on Language Communication with Operations
- Assist in other Tasks and Activities that will impact the improvement of Language and Communication skills of the agents
- Facilitate Language Upskill training based on opportunities gathered from call monitoring
**Requirements**:
- At least 1 year of working experience in the related field is required for this position.
- Background in teaching, facilitation, instructional designing the BPO industry is a MUST
- Demonstrated excellent verbal and written communication skills.
- Good work attitude and can work both as a team player.
- Can work under pressure and highly adaptable to changes.
- Background in team supervision or class management is a must.
- Level headed and demonstrates patience in training/facilitating employees with timely resolution
- Well-organized with keen attention to detail.
- Can work with minimum supervision with the initiative to finish deliverables on time
- Customer service focused
- Conducts Coaching & Feedback sessions on a daily/weekly basis to drive trainee/learner development.
- Monitor & Evaluates trainee’s/learner’s performance by administering pre-designed/mandatory assessments & generating reports to support learner evaluation.
- Supervises trainees from a behavior, attendance standpoint
- Willingness to work on a mid to night shift schedule in Bonifacio Global City, Taguig City
**What's in it for you?**
**Our people enjoy some amazing perks, check out a few below**:
- Competitive salary package
- Exciting employee engagement activities
- Supportive and good-looking Team Lead
- Learning sessions every week
- Fast career growth
- Free shuttle service
- Accessible location
- HMO
- OT/Holiday pay
- Leave credits
- Leave conversions
- Night differential
- Uncapped annual appraisal
- 2 days off
**And most importantly, you’ll be part of a growing company with dynamic and engaging team.**
**Interested? Here are ways to reach us**:
- Send a message to ** (Yana)**:
- **Walk in and look for Yana - our office is located in 12th Floor 26th street 5th avenue BGC, Taguig**
**Job Types**: Full-time, Permanent
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Discounted lunch
- Employee discount
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- Shift system
Supplemental pay types:
- 13th month salary
- Commission pay
- Performance bonus
- Yearly bonus
Application Question(s):
- Are you comfortable on reporting onsite in BGC, Taguig?
- Are you comfortable working on a shifting schedule?
- Are you open to relocate near Metro Manila or Taguig? (If you are residing outside of Metro Manila)
- How much is your most recent and expected salary?
**Education**:
- Senior High School (preferred)
**Experience**:
- BPO: 1 year (preferred)
- Communications Coach: 1 year (preferred)
- Audit calls of Agents in terms of English Language and Communication effectiveness
- Partner with Training, Quality, and Operations on projects that will help improve the English language and communications of the program
- Facilitate Calibration Sessions on Language Communication with Operations
- Assist in other Tasks and Activities that will impact the improvement of Language and Communication skills of the agents
- Facilitate Language Upskill training based on opportunities gathered from call monitoring
**Requirements**:
- At least 1 year of working experience in the related field is required for this position.
- Background in teaching, facilitation, instructional designing the BPO industry is a MUST
- Demonstrated excellent verbal and written communication skills.
- Good work attitude and can work both as a team player.
- Can work under pressure and highly adaptable to changes.
- Background in team supervision or class management is a must.
- Level headed and demonstrates patience in training/facilitating employees with timely resolution
- Well-organized with keen attention to detail.
- Can work with minimum supervision with the initiative to finish deliverables on time
- Customer service focused
- Conducts Coaching & Feedback sessions on a daily/weekly basis to drive trainee/learner development.
- Monitor & Evaluates trainee’s/learner’s performance by administering pre-designed/mandatory assessments & generating reports to support learner evaluation.
- Supervises trainees from a behavior, attendance standpoint
- Willingness to work on a mid to night shift schedule in Bonifacio Global City, Taguig City
**What's in it for you?**
**Our people enjoy some amazing perks, check out a few below**:
- Competitive salary package
- Exciting employee engagement activities
- Supportive and good-looking Team Lead
- Learning sessions every week
- Fast career growth
- Free shuttle service
- Accessible location
- HMO
- OT/Holiday pay
- Leave credits
- Leave conversions
- Night differential
- Uncapped annual appraisal
- 2 days off
**And most importantly, you’ll be part of a growing company with dynamic and engaging team.**
**Interested? Here are ways to reach us**:
- Send a message to ** (Yana)**:
- **Walk in and look for Yana - our office is located in 12th Floor 26th street 5th avenue BGC, Taguig**
**Job Types**: Full-time, Permanent
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Discounted lunch
- Employee discount
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- Shift system
Supplemental pay types:
- 13th month salary
- Commission pay
- Performance bonus
- Yearly bonus
Application Question(s):
- Are you comfortable on reporting onsite in BGC, Taguig?
- Are you comfortable working on a shifting schedule?
- Are you open to relocate near Metro Manila or Taguig? (If you are residing outside of Metro Manila)
- How much is your most recent and expected salary?
**Education**:
- Senior High School (preferred)
**Experience**:
- BPO: 1 year (preferred)
- Communications Coach: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Team Coach / Quality Analyst
Pasig, Palawan
Transec BPO Solutions Inc.
Posted today
Job Viewed
Job Description
**WHY JOIN OUR TRANSEC TEAM?**
- Represent one of the top leading brands in PH
- Great working environment with work-life balance
- Healthcare & life insurance coverage
- Performance reviews & annual increases
**NOTE: This is for a local account.**
If you're passionate and excellent in bringing out the best in other people, come and join us as our Customer Service Team Lead**.**
**JOB OBJECTIVE**
To provide leadership, coaching, support, and guidance to a team of Customer Service Associates in exceeding performance metrics.
**ESSENTIAL JOB FUNCTIONS**
- Manage team performance by listening to recordings, utilizing the QA scorecard, providing coaching and feedback, counselling and mentoring, and delegating tasks whenever necessary.
- Communicate to the team any new requirements, changes and/or updates regarding the account or company-related information.
- Manage workforce to meet the productivity goals and ensure the team's excellence.
- Supervise the team’s overall attendance and behavior to ensure compliance with our Employee Code of Conduct.
- Responsible for handling complaints and taking escalation calls to resolve customer concerns.
- Create and submit reports to the client.
- Train and conduct certification exams of new Customer Service Associates through the use of training materials provided.
**SKILLS & QUALIFICATIONS**
- Bachelor’s/College Degree in any field is highly preferred; must have undergone 2nd year of college level.
- At least 1 year of experience in a call center environment as a Supervisor or equivalent role preferably in the field of customer service.
- Superior customer service.
- Analytical ability to decipher statistics and translate to reports.
- High level of interpersonal, organizational, coaching & multi-tasking skills.
- High reliability & accountability.
- Good communication skills, both written and oral for both English and Filipino.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Life insurance
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- Day shift
- Night shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
Application Question(s):
- Will you be able to reliably commute to Pasig City for this job?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Team Lead: 1 year (preferred)
**Language**:
- English (preferred)
- Represent one of the top leading brands in PH
- Great working environment with work-life balance
- Healthcare & life insurance coverage
- Performance reviews & annual increases
**NOTE: This is for a local account.**
If you're passionate and excellent in bringing out the best in other people, come and join us as our Customer Service Team Lead**.**
**JOB OBJECTIVE**
To provide leadership, coaching, support, and guidance to a team of Customer Service Associates in exceeding performance metrics.
**ESSENTIAL JOB FUNCTIONS**
- Manage team performance by listening to recordings, utilizing the QA scorecard, providing coaching and feedback, counselling and mentoring, and delegating tasks whenever necessary.
- Communicate to the team any new requirements, changes and/or updates regarding the account or company-related information.
- Manage workforce to meet the productivity goals and ensure the team's excellence.
- Supervise the team’s overall attendance and behavior to ensure compliance with our Employee Code of Conduct.
- Responsible for handling complaints and taking escalation calls to resolve customer concerns.
- Create and submit reports to the client.
- Train and conduct certification exams of new Customer Service Associates through the use of training materials provided.
**SKILLS & QUALIFICATIONS**
- Bachelor’s/College Degree in any field is highly preferred; must have undergone 2nd year of college level.
- At least 1 year of experience in a call center environment as a Supervisor or equivalent role preferably in the field of customer service.
- Superior customer service.
- Analytical ability to decipher statistics and translate to reports.
- High level of interpersonal, organizational, coaching & multi-tasking skills.
- High reliability & accountability.
- Good communication skills, both written and oral for both English and Filipino.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Life insurance
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- Day shift
- Night shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
Application Question(s):
- Will you be able to reliably commute to Pasig City for this job?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Team Lead: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
7
Quality Analyst & Team Coach - Local Account
Pasig, Palawan
Transec BPO Solutions Inc.
Posted today
Job Viewed
Job Description
**WHY JOIN OUR TRANSEC TEAM?**
- Represent one of the top leading brands in PH
- Great working environment with work-life balance
- Healthcare & life insurance coverage
- Performance reviews & annual increases
**NOTE: This is for a local account.**
If you're passionate and excellent in bringing out the best in other people, come and join us as our Customer Service Team Lead**.**
**JOB OBJECTIVE**
To provide leadership, coaching, support, and guidance to a team of Customer Service Associates in exceeding performance metrics.
**ESSENTIAL JOB FUNCTIONS**
- Manage team performance by listening to recordings, utilizing the QA scorecard, providing coaching and feedback, counselling and mentoring, and delegating tasks whenever necessary.
- Communicate to the team any new requirements, changes and/or updates regarding the account or company-related information.
- Manage workforce to meet the productivity goals and ensure the team's excellence.
- Supervise the team’s overall attendance and behavior to ensure compliance with our Employee Code of Conduct.
- Responsible for handling complaints and taking escalation calls to resolve customer concerns.
- Create and submit reports to the client.
- Train and conduct certification exams of new Customer Service Associates through the use of training materials provided.
**SKILLS & QUALIFICATIONS**
- Bachelor’s/College Degree in any field is highly preferred; must have undergone 2nd year of college level.
- At least 1 year of experience in a call center environment as a Supervisor or equivalent role preferably in the field of customer service.
- Superior customer service.
- Analytical ability to decipher statistics and translate to reports.
- High level of interpersonal, organizational, coaching & multi-tasking skills.
- High reliability & accountability.
- Good communication skills, both written and oral for both English and Filipino.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Life insurance
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
Application Question(s):
- Will you be able to reliably commute to Pasig City for this job?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Team Lead: 1 year (preferred)
- Customer Service Team QA: 1 year (preferred)
**Language**:
- English (preferred)
- Represent one of the top leading brands in PH
- Great working environment with work-life balance
- Healthcare & life insurance coverage
- Performance reviews & annual increases
**NOTE: This is for a local account.**
If you're passionate and excellent in bringing out the best in other people, come and join us as our Customer Service Team Lead**.**
**JOB OBJECTIVE**
To provide leadership, coaching, support, and guidance to a team of Customer Service Associates in exceeding performance metrics.
**ESSENTIAL JOB FUNCTIONS**
- Manage team performance by listening to recordings, utilizing the QA scorecard, providing coaching and feedback, counselling and mentoring, and delegating tasks whenever necessary.
- Communicate to the team any new requirements, changes and/or updates regarding the account or company-related information.
- Manage workforce to meet the productivity goals and ensure the team's excellence.
- Supervise the team’s overall attendance and behavior to ensure compliance with our Employee Code of Conduct.
- Responsible for handling complaints and taking escalation calls to resolve customer concerns.
- Create and submit reports to the client.
- Train and conduct certification exams of new Customer Service Associates through the use of training materials provided.
**SKILLS & QUALIFICATIONS**
- Bachelor’s/College Degree in any field is highly preferred; must have undergone 2nd year of college level.
- At least 1 year of experience in a call center environment as a Supervisor or equivalent role preferably in the field of customer service.
- Superior customer service.
- Analytical ability to decipher statistics and translate to reports.
- High level of interpersonal, organizational, coaching & multi-tasking skills.
- High reliability & accountability.
- Good communication skills, both written and oral for both English and Filipino.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Life insurance
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
Application Question(s):
- Will you be able to reliably commute to Pasig City for this job?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Team Lead: 1 year (preferred)
- Customer Service Team QA: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
8
Team Coach & Quality Analyst (Local Account)
Pasig, Palawan
Transec BPO Solutions, Inc.
Posted today
Job Viewed
Job Description
**WHY JOIN OUR TRANSEC TEAM?**
- Represent one of the top leading brands in PH
- Great working environment with a tight-knit team
- Fixed work schedule
**NOTE: This is for a local account.**
If you're passionate and excellent in bringing out the best in other people, come and join us as our **Customer Service Team Lead.**⠀
**JOB OBJECTIVE**
To provide leadership, coaching, support, and guidance to a team of Customer Service Associates in exceeding performance metrics.
**ESSENTIAL JOB FUNCTIONS**
- Manage team performance by listening to recordings, utilizing the QA scorecard, provide coaching and feedback, counselling and mentoring, and delegation of task whenever necessary.
- Communicate to the team any new requirements, changes and/or updates regarding the account or company-related information.
- Manage workforce to meet the productivity goals and ensure the team's excellence.
- Supervise the team’s overall attendance and behavior to ensure compliance with our Employee Code of Conduct.
- Responsible for handling complaints and taking escalation calls to resolve customer concerns.
- Create and submit reports to the client.
- Train and conduct certification exams of new Customer Service Associates through the use of training materials provided. ⠀⠀⠀
**SKILLS & QUALIFICATIONS**
- Bachelor’s/College Degree in any field is highly preferred; must have undergone 2nd year of college level.
- At least 1 year of experience in a call center environment as a Supervisor or equivalent role preferably in the field of customer service.
- Superior customer service.
- Analytical ability to decipher statistics and translate to reports.
- High level of interpersonal, organizational, coaching & multi-tasking skills.
- High reliability & accountability.
- Good communication skills, both written and oral for both English and Filipino.⠀⠀⠀
**Job Types**: Full-time, Permanent
**Benefits**:
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Life insurance
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
Application Question(s):
- Will you be able to reliably commute to Pasig City for this job?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Team Lead: 1 year (preferred)
- Customer Service Team QA: 1 year (preferred)
**Language**:
- English (preferred)
- Represent one of the top leading brands in PH
- Great working environment with a tight-knit team
- Fixed work schedule
**NOTE: This is for a local account.**
If you're passionate and excellent in bringing out the best in other people, come and join us as our **Customer Service Team Lead.**⠀
**JOB OBJECTIVE**
To provide leadership, coaching, support, and guidance to a team of Customer Service Associates in exceeding performance metrics.
**ESSENTIAL JOB FUNCTIONS**
- Manage team performance by listening to recordings, utilizing the QA scorecard, provide coaching and feedback, counselling and mentoring, and delegation of task whenever necessary.
- Communicate to the team any new requirements, changes and/or updates regarding the account or company-related information.
- Manage workforce to meet the productivity goals and ensure the team's excellence.
- Supervise the team’s overall attendance and behavior to ensure compliance with our Employee Code of Conduct.
- Responsible for handling complaints and taking escalation calls to resolve customer concerns.
- Create and submit reports to the client.
- Train and conduct certification exams of new Customer Service Associates through the use of training materials provided. ⠀⠀⠀
**SKILLS & QUALIFICATIONS**
- Bachelor’s/College Degree in any field is highly preferred; must have undergone 2nd year of college level.
- At least 1 year of experience in a call center environment as a Supervisor or equivalent role preferably in the field of customer service.
- Superior customer service.
- Analytical ability to decipher statistics and translate to reports.
- High level of interpersonal, organizational, coaching & multi-tasking skills.
- High reliability & accountability.
- Good communication skills, both written and oral for both English and Filipino.⠀⠀⠀
**Job Types**: Full-time, Permanent
**Benefits**:
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Life insurance
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
Application Question(s):
- Will you be able to reliably commute to Pasig City for this job?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Team Lead: 1 year (preferred)
- Customer Service Team QA: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
9