1,127 Cloud Support jobs in the Philippines

Qualifications:

• Bachelor's Degree or any related field
• Amenable work onsiteFull osnite
• Shifting Schedule
• Can start ASAP

Technical Skills:

• 2-3 years of experience and proficiency in SQL and Python (or Scala).
• Experience with Spark, Delta Lake, and Azure Data Lake.
• Familiarity with monitoring tools (e.g., Azure Monitor, Log Analytics).

Support Skills:

• Resolve incidents and service requests related to data workflows and integrations.
• Perform root cause analysis and implement fixes or workarounds.
• Collaborate with operations and business teams to ensure data availability and accuracy.
• Monitor and troubleshoot data pipelines in Azure Data Factory and Databricks.

Desired Competencies (Technical/Behavioral Competency
)

• Managing Cloud Infra (AWS, Azure)
• Configure and optimize cloud resources such as virtual machines, databases, and networking components.
• Deploy and support cloud-based projects, ensuring robust performance.
• Manage day-to-day operations to meet functionality and availability standard
• Use advanced troubleshooting techniques to resolve customer cases and provide tailored solutions.
• Diagnose and resolve problems with cloud-hosted applications or infrastructure, including networking, performance, and security incidents.
• Monitor cloud resources (compute, storage, network) for performance, availability, and security.
• Implement Infrastructure as Code (IaC) principles using tools like Terraform or CloudFormation.
• Design, implement, and maintain monitoring solutions and dashboards for real-time visibility.
• Set up alerts and conduct analysis on logs/metrics to identify trends and improvements.
• Generate regular reports on system health and performance.
• Implement access controls, data encryption, and identity management.
• Ensure compliance with industry standards and regulatory requirements.
• Maintain thorough documentation of configurations and processes.
• Create knowledge bases, conduct internal training, and support user adoption.
• Work closely with development, DevOps, and engineering teams to integrate monitoring and resolve complex problems.
• Effectively communicate technical concepts with clarity to stakeholders and customers.

Cloud Support Engineer

Location: BGC, Taguig

Work Setup: Onsite

Salary: 50k-90k

Requirements:

Managing Cloud Infra (AWS, Azure), Terraform, Linux, AWS admin, Build and Patching

Responsibilities:

• We are looking for highly skilled Cloud Support Engineer for maintaining, optimizing, and troubleshooting cloud-based systems and infrastructure. This role combines technical expertise with customer service, supporting both internal teams and external clients in resolving issues and improving cloud environments.
• 2-3+ years of hands-on experience in cloud environments (AWS, Azure).
• Proficiency with automation/scripting and infrastructure management tools.
• Certification in cloud platforms (AWS practitioner, Azure Admin)
• Strong communication, teamwork, and customer service skills.
• Experience with Linux/Windows sysadmin, DevOps, networking, and database management.
• Excellent analytical and problem-solving ability under pressure.

Job Type: Full-time

Pay: Php50, Php90,000.00 per month

Work Location: In person

Make the Smart Move with PeopleSmart Placements – Join Our Team and Build Your Career

Join our team as a Level 3 Microsoft Cloud Support Specialist and take ownership of advanced support for Azure, Microsoft 365, network, infrastructure, and security services. This role handles escalated technical issues from L1 and L2 teams, ensuring timely resolutions, smooth deployments, and stable operations of Microsoft cloud environments. You will work across internal and external stakeholders, support global teams, and contribute to documentation, automation, and continuous improvement initiatives. On-call and after-hours support may be required.

This is a hands-on role focused on resolving complex cloud and infrastructure issues, monitoring system performance, and driving root cause analysis. You'll collaborate with vendors, implement fixes, and ensure services align with business requirements and security standards. Ideal for experienced professionals who thrive in fast-paced environments and have strong expertise in Microsoft technologies, networking, and cloud operations.

What We're Looking For:

• Microsoft/Azure certifications (e.g. AZ-103/104, AZ-500, MS-500, MS-101), Office 365, Aruba networking, and security certifications are advantageous.
• Microsoft Cloud Expertise (3+ years): Proven experience in deploying, managing, and supporting Azure (VMs, storage, networking, security, backups, automation, AD, AVD, SQL, Sentinel) and Office 365 (Exchange, Teams, SharePoint, AAD sync, hybrid AD, licensing, migrations).
• Security & Compliance: Strong knowledge of Microsoft 365 security, cloud and infrastructure security, Azure Security Center, Sentinel, Defender, CrowdStrike, DLP, compliance, role-based access control, and conditional access.
• Networking & Infrastructure: Experience designing and managing global networks (LAN/WAN), Azure networking (NSG, VPN, ExpressRoute), Hyper-V virtualization, Windows Server (2012–2022), Linux, and Intune (device management, policies, Autopilot).
• Experience in supporting New Zealand or Australia.
• Willingness to work or relocate to the Angeles City Pampanga Office

Why Join Us?

Competitive salary and benefits

Be part of a growing global team

Supportive, fun, and collaborative work environment

Ongoing training and professional development

Real growth opportunities within a stable, expanding company

As a Coordinator within Group Cloud Operations, you will help to deliver world class operations via organizing events, providing business communications to internal and external stakeholders and IT operations leadership and tracking key programs focusing on service delivery and improvements.

To become successful in this role, you would need to be proactive and independent people person, who is comfortable in communications and collaboration with all levels within organization and with external partners.

• Employment Type: Full Time/Permanent
• Location: PhilamLife Gammon Building, 126 LP Leviste Street, Salcedo Village, Makati City
• Work Schedule: 24/7 Rotating Schedule
• Work Set-up: Currently in a 60% RTO work setting when Dayshift, and Work at Home when working during mid and night shift.

Roles and Responsibilities:

Responsibilities include, but are not limited to, the following:

• Manage M365 collaboration ecosystem, including MS Teams spaces and SharePoint site ownership and coordination.
• Responsible for communications such as newsletters, executive updates.
• Maintain knowledge management using various platforms.
• Copilot coordinator to optimize Gen AI for daily operational use
• Team event, training and communications coordinator
• Work closely with various Group Office teams, AIA Business Units and internal delivery teams.
• Be cloud operations focal point in onboarding new team members collaborating with e.g. HR, internal IT and facilities

Minimum Job Requirements:

• Minimum 2 years of relevant experience in executive assistant or project mgmt. office role
• Solid experience in providing enterprise grade communications to executive level
• Comfortable with Microsoft collaboration tools such as Teams, Sharepoint and Office suite
• Ability to work systematically with multiple tasks and reports simultaneously
• Basic understanding of IT operating model design and best practices.

Skills:

• Excellent communication and collaboration skills.
• Ability to work in a fast-paced and dynamic environment diligently and punctually.
• Accurate, proactive and accountable in organizing events and coordinating tasks
• People person who has natural aspiration to build relationships and collaboration across teams
• Ability to demonstrate independent subject matter leadership, judgment, and decision making.

Be part of AIA Philippines's Technology Hub, the AIA Digital+ Philippines.

We are a brand that captures AIA's Group-led Technology, Digital and Analytics hubs dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

Launched in Mainland China, Malaysia and the Philippines, AIA Digital+ is bringing together top Technology, Digital and Analytics talent to accelerate AIA's transformation and secure our position as the technology leader in the insurance industry.

At AIA and AIA Digital+, we strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to cultivate an inclusive work environment that accepts the strength of heritage and individuals.

JOIN US NOW Be part of the industry's certified GREAT PLACE TO WORK for and enjoy these comprehensive benefit package upon hire and upon regularization.

HMO with free 4 dependents (upon hire for Principal and upon regularization for the eligible dependents)

15 days VL and 15 days SL (Pro-rated for mid-year hire)

Guaranteed 14th-month pay

Annual Targeted Incentive (Performance Bonus)

Group Life Insurance

Protection benefits, and a lot more w/c will be discussed during the job offer stage

#AIAPhilippines #AIADigital+PH #AIAITPH #EmpowerYourCareer

#HealthierLongerBetterLives #EqualOpportunities

YOUR IMPACT

OpenText is more than just a place of employment. It's an exciting and diverse organization with intelligent people, innovative programs, and dynamic opportunities to enhance your career and life. The OpenText culture recognizes
"People First"
and supports you to further develop and grow your career.

The Opportunity

The
Senior Cloud Support Specialist
represents the
Financial Services
organization in client-facing activities for OpenText's Financial Hub platform. This role is responsible for coordinating customer efforts, ensuring service excellence, supporting onboarding and certification, and engaging with clients to meet their evolving technology and service needs.

You Are Great At

• Serving as the single point of contact for all platform-related service requests.
• Delivering second-level technical support, handling issues across functionality, usage, and troubleshooting.
• Conducting preliminary analysis of reported issues, addressing concerns around support and operational commitments.
• Investigating and resolving problems ranging from simple to complex within established guidelines.
• Acting as an escalation point for complex or high-priority incidents, ensuring timely resolution and effective communication.
• Driving root cause analysis and implementing preventative measures for recurring issues.
• Clearly communicating technical solutions and updates to users of the platform.
• Monitoring applications, alerts, and connections to ensure timely delivery of transactions.
• Overseeing client onboarding in collaboration with internal and external stakeholders.
• Performing functional testing before production release, ensuring alignment with statements of work and user expectations.
• Delivering enhancement training for both internal and external teams.
• Coordinating directly with clients and vendors for testing, onboarding, and support.
• Applying IT Service Management (ITSM) practices such as Incident, Problem, and Change Management to ensure consistent and reliable client support.
• Documenting solutions, maintaining knowledge base articles, and contributing to continuous service improvement initiatives.
• Ensuring compliance with service-level agreements (SLAs) and escalation procedures.

What It Takes

• Bachelor's degree in Computer Science or equivalent relevant experience.
• At least 5 years
  of experience in IT within a technology organization.
• Flexibility to work on a shifting schedule (predominantly midshift, 2 PM to 11 PM PH time)
• Amenable to work in Makati, following a hybrid setup (2 days WFH, 3 days onsite)
• Proven ability to evaluate complex issues and make commitments aligned with organizational capabilities.
• Strong interpersonal and analytical skills with experience handling complex client issues.
• Experience with trade and post-trade processes for equities, fixed income, ETFs, and fund orders (a plus).
• Knowledge of payments processing, asset financing, and treasury management
  (a plus).
• Working knowledge of
  FIX
  and
  SWIFT 15022/20022
  standards
  (a plus).
• Familiarity with ITIL frameworks or other IT Service Management methodologies.
• Experience using
  ITSM
  tools (e.g., ServiceNow, Jira Service Management, or equivalent).
• Excellent verbal and written communication skills.
• Ability to address conflicts directly and escalate appropriately.
• Strong sense of urgency, prioritization, and multitasking skills.
• Excellent problem-solving and time management skills.

ONE LAST THING:

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. We take pride in the high expectations placed on us by our customers and strive to exceed those expectations with a culture that fosters extraordinary customer service. We are the voice of our customers, and we focus on making them wildly successful.

The Cloud Support Engineer is responsible for maintaining and supporting cloud computing systems. This role requires strong technical expertise in computer programming, as well as a solid understanding of computer hardware.

The engineer is tasked with assessing systems to identify potential vulnerabilities or performance issues, diagnosing inefficiencies, and implementing appropriate corrective measures. Additionally, they are responsible for upgrading software and hardware components to ensure optimal system performance and to proactively prevent potential disruptions.

Key Responsibilities

• Assist the Technical Support Team in delivering Level 1 (L1) support to customers, utilizing IT Service Management (ITSM) practices aligned with the ITIL framework—specifically focusing on Incident Management, Problem Management, Service Requests, and Change Requests.
• Provide support in maintaining cloud computing systems, requiring knowledge of technical programming and computer hardware. Assist in identifying and resolving potential system weaknesses or performance issues.
• Contribute to software and hardware system upgrades to ensure optimal functionality and proactively mitigate system-related

Technical Knowledge

• Operating Systems: Basic understanding in Windows, Linux (Ubuntu, CentOS), and macOS environments.
• Networking: Understanding of TCP/IP, DNS, DHCP, VPN, firewalls, and basic network overview & troubleshooting.
• Cloud/Virtualization Platforms: Familiar with AWS, Microsoft Azure, VMware, KVM
• Server, Storage & Backup: Intel x86 Server, HCI, Entry to Mid-range level of Storage, VEEAM and/or Rubrik

Soft Skills

• Problem Solving: Strong analytical and troubleshooting skills for resolving technical issues.
• Communication: Ability to explain complex technical concepts to non-technical users.
• Team Collaboration: Experience working in Agile/Scrum teams and cross-functional environments.

Qualifications

• At least 1 year of experience in Cloud environment
• Bachelor's Degree in Information Technology, Computer Science or in a related field
• Willing to work Onsite in Makati City

Job Description:

1. Familiarize CLOUD organizations and processes

• · Guide partner on how to correctly obtain
  Client
  CLOUD technical support
• · Actively respond to, track, and manage partner and their customer requirements and service requests (technical/non-technical), and push customers to resolve customer requirements as soon as possible.

2. GoCloud Partner Development Building

• · Proactively assist service partners, software partners and SI partners in their cloud program journey and projects in Cloud
• · Build relationship with Client cloud partner engineers
• · Be the trainer for partners on Client Cloud products and professional service solutions, capabilities and promotion of Client cloud certifications.

3. Project Technical Solution Development

• · Partner Technical and Service Communication, workshop presentations, assist bidding/service proposal documents
• · Support the SA on partners POC opportunities.
• · Participate in the pre-sales technical solution deliverability review, DTRx, and assist the SA in optimizing the project solution, feasibility and technical risk assessment.

4. Project Delivery Technical Support and Post-sales

• · Perform remote and on-site cloud support in the partner cloud project delivery and implementation, such as migrate on-premises infrastructure to Cloud, set up the cloud infrastructure, advice our partners and their customers for cloud best practices and etc
• Provide technical support and assist our partners for any post sales Cloud-related tasks and be able to respond in a timely manner

Qualifications:

1. Bachelor's Degree in Electronics Engineering, Computer Engineering, Computer Science, IT or related fields.

2. Certifications related to cloud or others ICT certificate is an advantage

3. Be able to respond urgently when a major accident occurs.

4. Have excellent communication and problem analysis capabilities. Be able to respond to and communicate with customers and partners in a timely manner.

5. Have a good sense of service and are willing to engage in technical service work. Self-motivation, fast learning, and strong problem-solving capabilities;

6. Have good document presentation skills and be good at summarizing and outputting research conclusions.

7. Able to work under high pressure, a quick learner with a passion for cloud technology.

Have a strong sense of teamwork and ability to achieve good mutual cooperation with the team.

1. Willing to work in BGC

2. Can start ASAP

Do you like helping enterprise clients implement innovative cloud solutions and solve technical problems? Do you want to be the leader and demonstrate how emerging technologies (such as A.I, Big Data, Cloud, DevOps) can be applied to businesses?

Apply now as we are looking for a highly motivated Associate Cloud Support Engineer to help accelerate our growing technical team. This is an excellent opportunity to join a world-class technical team, working with some of the best and brightest engineers and account managers while also developing your skills and furthering your career in one of the most innovative and progressive technology young companies in the Philippines.

Job Summary:

As a Cloud Support Engineer (Associate), you will be the first point of contact for our enterprise clients, playing a vital role in their cloud journey. You'll join a dynamic managed services team and gain hands-on experience with foundational cloud technologies. This role is part of our 24x7 global support team, requiring flexibility to work in rotating shifts to ensure continuous client coverage. This position is the ideal launchpad for a career in advanced cloud engineering, DevOps, and other emerging fields. If you are a passionate problem-solver eager to start your career in cloud computing, we want to hear from you.

Responsibilities:

• Serve as the initial point of contact for technical support requests from enterprise clients.
• Diagnose, troubleshoot, and resolve common technical issues by following established procedures and utilizing our knowledge base.
• Own and manage the lifecycle of support tickets in our ticket system ensuring compliance with Service Level Agreements.
• Collaborate with L2 Cloud Engineers on complex incidents and escalate issues to corresponding team when necessary to ensure a swift resolution.
• Contribute to our knowledge base by documenting new issues and their resolutions to help the team and our clients.
• Assist in monitoring client cloud environments for alerts and potential issues.

Requirements:

• Education: A bachelor's degree in computer science, Computer Engineering, Electronics Engineering (ECE), Information Technology, or a related field.
• Experience: 1-2 years of experience in an IT support, help desk, or technical customer service role is preferable. Recent graduates with a degree in a relevant field and a demonstrated passion for technology are also strongly encouraged to apply.
• Work Location: Willing to be assigned in Bago City, Negros Occidental.

• Core Competencies:

• Strong written and verbal communication skills are essential. You must be able to explain technical concepts clearly to both technical and non-technical users.

• A positive attitude and a commitment to providing an outstanding client experience.
• An analytical and methodical approach to troubleshooting technical problems.
• Willingness and ability to work in a 24x7 rotational shift environment, which may include night shifts, weekends, and public holidays on a monthly rotating schedule.

• Technical Skills:

• Solid foundational knowledge of cloud computing concepts and core IT principles.

• Experience in at least one major cloud provider (AWS, Azure, or GCP) is highly desirable.
• Familiarity with ITSM principles and the ITIL framework is a significant plus.