1,260 Cloud Support jobs in the Philippines

The Cloud Support Engineer is responsible for maintaining and supporting cloud computing systems. This role requires strong technical expertise in computer programming, as well as a solid understanding of computer hardware.

The engineer is tasked with assessing systems to identify potential vulnerabilities or performance issues, diagnosing inefficiencies, and implementing appropriate corrective measures. Additionally, they are responsible for upgrading software and hardware components to ensure optimal system performance and to proactively prevent potential disruptions.

Key Responsibilities

• Assist the Technical Support Team in delivering Level 1 (L1) support to customers, utilizing IT Service Management (ITSM) practices aligned with the ITIL framework—specifically focusing on Incident Management, Problem Management, Service Requests, and Change Requests.
• Provide support in maintaining cloud computing systems, requiring knowledge of technical programming and computer hardware. Assist in identifying and resolving potential system weaknesses or performance issues.
• Contribute to software and hardware system upgrades to ensure optimal functionality and proactively mitigate system-related

Technical Knowledge

• Operating Systems: Basic understanding in Windows, Linux (Ubuntu, CentOS), and macOS environments.
• Networking: Understanding of TCP/IP, DNS, DHCP, VPN, firewalls, and basic network overview & troubleshooting.
• Cloud/Virtualization Platforms: Familiar with AWS, Microsoft Azure, VMware, KVM
• Server, Storage & Backup: Intel x86 Server, HCI, Entry to Mid-range level of Storage, VEEAM and/or Rubrik

Soft Skills

• Problem Solving: Strong analytical and troubleshooting skills for resolving technical issues.
• Communication: Ability to explain complex technical concepts to non-technical users.
• Team Collaboration: Experience working in Agile/Scrum teams and cross-functional environments.

Qualifications

• At least 1 year of experience in Cloud environment
• Bachelor's Degree in Information Technology, Computer Science or in a related field
• Willing to work Onsite in Makati City

Do you like helping enterprise clients implement innovative cloud solutions and solve technical problems? Do you want to be the leader and demonstrate how emerging technologies (such as A.I, Big Data, Cloud, DevOps) can be applied to businesses?

Apply now as we are looking for a highly motivated Associate Cloud Support Engineer to help accelerate our growing technical team. This is an excellent opportunity to join a world-class technical team, working with some of the best and brightest engineers and account managers while also developing your skills and furthering your career in one of the most innovative and progressive technology young companies in the Philippines.

Job Summary:

As a Cloud Support Engineer (Associate), you will be the first point of contact for our enterprise clients, playing a vital role in their cloud journey. You'll join a dynamic managed services team and gain hands-on experience with foundational cloud technologies. This role is part of our 24x7 global support team, requiring flexibility to work in rotating shifts to ensure continuous client coverage. This position is the ideal launchpad for a career in advanced cloud engineering, DevOps, and other emerging fields. If you are a passionate problem-solver eager to start your career in cloud computing, we want to hear from you.

Responsibilities:

• Serve as the initial point of contact for technical support requests from enterprise clients.
• Diagnose, troubleshoot, and resolve common technical issues by following established procedures and utilizing our knowledge base.
• Own and manage the lifecycle of support tickets in our ticket system ensuring compliance with Service Level Agreements.
• Collaborate with L2 Cloud Engineers on complex incidents and escalate issues to corresponding team when necessary to ensure a swift resolution.
• Contribute to our knowledge base by documenting new issues and their resolutions to help the team and our clients.
• Assist in monitoring client cloud environments for alerts and potential issues.

Requirements:

• Education: A bachelor's degree in computer science, Computer Engineering, Electronics Engineering (ECE), Information Technology, or a related field.
• Experience: 1-2 years of experience in an IT support, help desk, or technical customer service role is preferable. Recent graduates with a degree in a relevant field and a demonstrated passion for technology are also strongly encouraged to apply.
• Work Location: Willing to be assigned in Bago City, Negros Occidental.

• Core Competencies:

• Strong written and verbal communication skills are essential. You must be able to explain technical concepts clearly to both technical and non-technical users.

• A positive attitude and a commitment to providing an outstanding client experience.
• An analytical and methodical approach to troubleshooting technical problems.
• Willingness and ability to work in a 24x7 rotational shift environment, which may include night shifts, weekends, and public holidays on a monthly rotating schedule.

• Technical Skills:

• Solid foundational knowledge of cloud computing concepts and core IT principles.

• Experience in at least one major cloud provider (AWS, Azure, or GCP) is highly desirable.
• Familiarity with ITSM principles and the ITIL framework is a significant plus.

YOUR IMPACT

OpenText is more than just a place of employment. It's an exciting and diverse organization with intelligent people, innovative programs, and dynamic opportunities to enhance your career and life. The OpenText culture recognizes
"People First"
and supports you to further develop and grow your career.

The Opportunity

The
Senior Cloud Support Specialist
represents the
Financial Services
organization in client-facing activities for OpenText's Financial Hub platform. This role is responsible for coordinating customer efforts, ensuring service excellence, supporting onboarding and certification, and engaging with clients to meet their evolving technology and service needs.

You Are Great At

• Serving as the single point of contact for all platform-related service requests.
• Delivering second-level technical support, handling issues across functionality, usage, and troubleshooting.
• Conducting preliminary analysis of reported issues, addressing concerns around support and operational commitments.
• Investigating and resolving problems ranging from simple to complex within established guidelines.
• Acting as an escalation point for complex or high-priority incidents, ensuring timely resolution and effective communication.
• Driving root cause analysis and implementing preventative measures for recurring issues.
• Clearly communicating technical solutions and updates to users of the platform.
• Monitoring applications, alerts, and connections to ensure timely delivery of transactions.
• Overseeing client onboarding in collaboration with internal and external stakeholders.
• Performing functional testing before production release, ensuring alignment with statements of work and user expectations.
• Delivering enhancement training for both internal and external teams.
• Coordinating directly with clients and vendors for testing, onboarding, and support.
• Applying IT Service Management (ITSM) practices such as Incident, Problem, and Change Management to ensure consistent and reliable client support.
• Documenting solutions, maintaining knowledge base articles, and contributing to continuous service improvement initiatives.
• Ensuring compliance with service-level agreements (SLAs) and escalation procedures.

What It Takes

• Bachelor's degree in Computer Science or equivalent relevant experience.
• At least 5 years
  of experience in IT within a technology organization.
• Flexibility to work on a shifting schedule (predominantly midshift, 2 PM to 11 PM PH time)
• Amenable to work in Makati, following a hybrid setup (2 days WFH, 3 days onsite)
• Proven ability to evaluate complex issues and make commitments aligned with organizational capabilities.
• Strong interpersonal and analytical skills with experience handling complex client issues.
• Experience with trade and post-trade processes for equities, fixed income, ETFs, and fund orders (a plus).
• Knowledge of payments processing, asset financing, and treasury management
  (a plus).
• Working knowledge of
  FIX
  and
  SWIFT 15022/20022
  standards
  (a plus).
• Familiarity with ITIL frameworks or other IT Service Management methodologies.
• Experience using
  ITSM
  tools (e.g., ServiceNow, Jira Service Management, or equivalent).
• Excellent verbal and written communication skills.
• Ability to address conflicts directly and escalate appropriately.
• Strong sense of urgency, prioritization, and multitasking skills.
• Excellent problem-solving and time management skills.

ONE LAST THING:

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. We take pride in the high expectations placed on us by our customers and strive to exceed those expectations with a culture that fosters extraordinary customer service. We are the voice of our customers, and we focus on making them wildly successful.

About the Role

We're looking for a Cloud Support Engineer to join our growing DevOps Team. In this role, you'll be responsible for ensuring the reliability, performance, and availability of BGL's cloud systems during out-of-hours operations. You'll handle incident response, monitor AWS environments, and collaborate closely with our DevOps team to implement production changes and drive continuous improvement in our infrastructure and processes.

This role requires availability to work on a night shift schedule to support our global operations and maintain 24/7 system reliability.

About Us

BGL Corporate Solutions Pty Ltd is a market-leading supplier of Fintech Cloud Software based in Australia with over 12,700 clients in 15 countries around the world and operations in New Zealand, Singapore, Hong Kong and the United Kingdom.

Our fantastic global team of 240+ people have a reputation for delivering the highest quality Software as a Service (SAAS) solutions to the accounting industry specialising in self-managed superannuation funds and corporate compliance.

We are proud to share some of our recent achievements which are a testament to our culture and people:

• Great Place to Work certified
• AFR Best Places to Work Technology top 10
• Mental Health First Aid Workplace Recognition
• Australia's Best Workplaces for Women List

What You'll Do

• Respond to incidents and support requests across AWS environments
• Troubleshoot cloud infrastructure and escalate issues when necessary
• Monitor system performance, uptime, and alerts using monitoring tools
• Perform environment patching, updates, and documentation
• Collaborate with the DevOps team for daily reviews, training, and task assignments
• Enhance the alerting system to reduce unnecessary alerts
• Identify opportunities to improve systems, tools, and operational processes

What You'll Bring

Required Skills & Experience:

• Strong debugging and troubleshooting skills
• Hands-on experience with AWS Cloud Services
• Knowledge of Kubernetes (EKS) and CI/CD tools such as Jenkins
• Proficiency in Bash and Python scripting
• Experience supporting Java/Spring Boot applications
• Solid understanding of networking fundamentals (DNS, load balancing, L3/L4 protocols)
• Willingness and ability to work during night shift hours

Nice to Have:

• Experience with Infrastructure as Code (Terraform, CDK)
• Good understanding of IT security, application monitoring, and Agile methodologies
• Strong communication skills and ability to collaborate across teams

Culture & Benefits

We take pride in maintaining and continuously improving our culture which is why we welcome those who understand our values. We've consistently maintained an engagement score of 85% + and regularly ask our employees for feedback during engagement surveys, 1-on-1's, focus groups and coffee catch-ups. Our average employee tenure is sitting at 5+ years and we have so many exciting things planned for the future

Benefits available to you include:

• Additional annual leave, RDO's
• Learning and development opportunities including annual development budgets, development plans, paid study leave and stretch opportunities
• Social events including monthly lunches and annual events
• HMO / EAP

*OPENTEXT - THE INFORMATION COMPANY *
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

*OPENTEXT - THE INFORMATION COMPANY *
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management

Associate Digital Certificates Specialist will provide technical support for OPENTEXT's customers, non-paying Trading partners, Implementations agents, other CS reps, Ops, and Engineering.
*The Opportunity: *

• Able to take escalations from customers, TPs, other CS agents, Professional Services teams, Operations, and Engineering people in order to monitor and schedule digital certificate renewals
• Track and ensure on-time renewal of certificates and keys issued by OPENTEXT and/or customers across 50+ systems on 7+ major service platforms
• Verify Certificate was Successfully uploaded and exchanged (test in both directions) where allowed, Handback to initiator if not possible
• Maintenance of the Certificate Management Information with appropriate safeguards of certificate security

*What It Takes: *

• Intensive exposure to global technical support, troubleshooting through phone, remote desktop and email ticketing.
• Knowledgeable on certificate authority standards is preferred.
• Must have solid background with Internet Security, Web security, digital certificates, SSL, TLS and HTTPS protocols.

*Additional Notes: *

• Must be a college graduate with a degree in Computer Science, IT or Engineering.
• Willing to work in a shifting and rotating schedule.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

We are looking for a
Cloud Support Engineer
to join our team and work together with our other team members on our enterprise customer projects. This is a well-paid remote role that you can do from anywhere.

Responsibilities

• Assist in maintaining our cloud infrastructure under supervision.
• Learn Kubernetes fundamentals and AWS services.
• Help implement and maintain CI/CD pipelines.
• Maintain an open-source SIEM Infrastructure.
• Operate a small SOC service.
• Monitor and respond to security alerts and events.
• Follow incident response procedures.
• Document security findings and maintain compliance requirements.
• Stay up to date with new emerging threats and vulnerabilities.
• Be available for 24/7 on-call rotation to respond to critical security incidents, though call volume is expected not to be frequent.
• Assist with routine monitoring and alerting tasks.
• Respond quickly to security incidents and alerts, with target response time under 30 minutes for critical issues.

Your profile

• 0-3 years of experience with cloud infrastructure (AWS preferred).
• 0-3 years of experience with Terraform.
• Understanding of security concepts for infrastructure and networks.
• Willingness to learn Kubernetes and container technologies.
• Monitor and analyze security alerts from multiple sources including SIEM, EDR, and cloud security tools.
• Perform incident triage, investigation, and response according to established procedures.
• Assist with managing and optimizing SIEM rules, alerts, and dashboards.
• Help create and maintain security documentation, playbooks, and incident response procedures.
• Basic knowledge of Linux and Windows Server operating systems.
• Strong desire to learn about threat modeling and threat identification techniques.
• Excellent English – written and verbal.
• Service-oriented and customer-centric mindset.
• Ability to follow established processes.

Nice to have:

• BSc or MSc in any relevant IT field.
• Basic scripting knowledge (Python, Shell Script, PowerShell).
• Interest in pursuing security certifications (e.g., Security+ certification).
• Familiarity with basic security concepts and tools.
• Knowledge of security frameworks and standards (ISO 27001, NIST, CIS).
• Basic understanding of cloud security principles.
• Eagerness to learn about threat hunting techniques.

If this role excites you, but you are worried that you don't fit all the requirements, please send your application anyway. We would love to get in touch

Qualifications

1. Graduate of BS Information Technology, Computer Systems, Computer Engineering, or other related courses.

2. Knowledgeable in the following:

3. CI/CD (GitHub Workflow)

4. Docker, Linux

5. DNS Management, Nginx, Cloudflare

6. With experience in incident management and reporting.

7. With proven knowledge in VPC, Firewall, and Autoscaling.

8. Skills in the following are considered an advantage:

9. Monitoring tools: Prometheus, Grafana

10. Infrastructure as Code: Terraform, Ansible
11. Email and domain management: Mailgun, GoDaddy
12. Scripting: Bash, Shell, Python

Work Set Up : Onsite

Work Schedule : Monday to Friday

08:00am to 05:00pm

Make the Smart Move with PeopleSmart Placements – Join Our Team and Build Your Career

Join our team as a Level 3 Microsoft Cloud Support Specialist and take ownership of advanced support for Azure, Microsoft 365, network, infrastructure, and security services. This role handles escalated technical issues from L1 and L2 teams, ensuring timely resolutions, smooth deployments, and stable operations of Microsoft cloud environments. You will work across internal and external stakeholders, support global teams, and contribute to documentation, automation, and continuous improvement initiatives. On-call and after-hours support may be required.

This is a hands-on role focused on resolving complex cloud and infrastructure issues, monitoring system performance, and driving root cause analysis. You'll collaborate with vendors, implement fixes, and ensure services align with business requirements and security standards. Ideal for experienced professionals who thrive in fast-paced environments and have strong expertise in Microsoft technologies, networking, and cloud operations.

What We're Looking For:

• Microsoft/Azure certifications (e.g. AZ-103/104, AZ-500, MS-500, MS-101), Office 365, Aruba networking, and security certifications are advantageous.
• Microsoft Cloud Expertise (3+ years): Proven experience in deploying, managing, and supporting Azure (VMs, storage, networking, security, backups, automation, AD, AVD, SQL, Sentinel) and Office 365 (Exchange, Teams, SharePoint, AAD sync, hybrid AD, licensing, migrations).
• Security & Compliance: Strong knowledge of Microsoft 365 security, cloud and infrastructure security, Azure Security Center, Sentinel, Defender, CrowdStrike, DLP, compliance, role-based access control, and conditional access.
• Networking & Infrastructure: Experience designing and managing global networks (LAN/WAN), Azure networking (NSG, VPN, ExpressRoute), Hyper-V virtualization, Windows Server (2012–2022), Linux, and Intune (device management, policies, Autopilot).
• Experience in supporting New Zealand or Australia.
• Willingness to work or relocate to the Angeles City Pampanga Office

Why Join Us?

Competitive salary and benefits

Be part of a growing global team

Supportive, fun, and collaborative work environment

Ongoing training and professional development

Real growth opportunities within a stable, expanding company

As a Coordinator within Group Cloud Operations, you will help to deliver world class operations via organizing events, providing business communications to internal and external stakeholders and IT operations leadership and tracking key programs focusing on service delivery and improvements.

To become successful in this role, you would need to be proactive and independent people person, who is comfortable in communications and collaboration with all levels within organization and with external partners.

• Employment Type: Full Time/Permanent
• Location: PhilamLife Gammon Building, 126 LP Leviste Street, Salcedo Village, Makati City
• Work Schedule: 24/7 Rotating Schedule
• Work Set-up: Currently in a 60% RTO work setting when Dayshift, and Work at Home when working during mid and night shift.

Roles and Responsibilities:

Responsibilities include, but are not limited to, the following:

• Manage M365 collaboration ecosystem, including MS Teams spaces and SharePoint site ownership and coordination.
• Responsible for communications such as newsletters, executive updates.
• Maintain knowledge management using various platforms.
• Copilot coordinator to optimize Gen AI for daily operational use
• Team event, training and communications coordinator
• Work closely with various Group Office teams, AIA Business Units and internal delivery teams.
• Be cloud operations focal point in onboarding new team members collaborating with e.g. HR, internal IT and facilities

Minimum Job Requirements:

• Minimum 2 years of relevant experience in executive assistant or project mgmt. office role
• Solid experience in providing enterprise grade communications to executive level
• Comfortable with Microsoft collaboration tools such as Teams, Sharepoint and Office suite
• Ability to work systematically with multiple tasks and reports simultaneously
• Basic understanding of IT operating model design and best practices.

Skills:

• Excellent communication and collaboration skills.
• Ability to work in a fast-paced and dynamic environment diligently and punctually.
• Accurate, proactive and accountable in organizing events and coordinating tasks
• People person who has natural aspiration to build relationships and collaboration across teams
• Ability to demonstrate independent subject matter leadership, judgment, and decision making.

Be part of AIA Philippines's Technology Hub, the AIA Digital+ Philippines.

We are a brand that captures AIA's Group-led Technology, Digital and Analytics hubs dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

Launched in Mainland China, Malaysia and the Philippines, AIA Digital+ is bringing together top Technology, Digital and Analytics talent to accelerate AIA's transformation and secure our position as the technology leader in the insurance industry.

At AIA and AIA Digital+, we strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to cultivate an inclusive work environment that accepts the strength of heritage and individuals.

JOIN US NOW Be part of the industry's certified GREAT PLACE TO WORK for and enjoy these comprehensive benefit package upon hire and upon regularization.

HMO with free 4 dependents (upon hire for Principal and upon regularization for the eligible dependents)

15 days VL and 15 days SL (Pro-rated for mid-year hire)

Guaranteed 14th-month pay

Annual Targeted Incentive (Performance Bonus)

Group Life Insurance

Protection benefits, and a lot more w/c will be discussed during the job offer stage

#AIAPhilippines #AIADigital+PH #AIAITPH #EmpowerYourCareer

#HealthierLongerBetterLives #EqualOpportunities