10 Cloud Services jobs in the Philippines

**Responsibilities**:

- Implement and manage Windows Azure Active Directory (AAD)
- Secure and provision data access using technologies such as Dynamic Access Control (DAC), Work Folders and Workplace Join Others
- Provide technical expertise and directions to day-to-day security operations
- Provide technical guidance for troubleshooting issues
- Stay current on security trends to mitigate potential security exposure
- Design, build, run complex solutions and run the project

**Qualifications**:

- Graduate of Bachelor’s Graduate, preferably Computer, Business, Economics, Engineering, Law, Science or other related fields
- Must have at least three (3) years in scoping and delivering cloud technology innovation services in the various industries: Banking, Capital Markets, Insurance, Retail, etc
- Must have at least four (3) years with public cloud platforms: AWS, Azure, Google Cloud Platform Required AWS, Azure, or Google Cloud Platform certification
- Must have at least two (2) years of technical architecture design, evaluation, and investigation
- Must have at least two (2) years of professional experience in three (3) of the following areas:

- Server Operating Systems, Microsoft Windows, Unix, Linux
- Virtualization Platforms, VMWare, Hyper-V
- Cloud Computing and Storage AWS, Azure, RedHat
- Workload Migration Automation Tools Double-Take, Racemi
- Cloud Management Platforms Vrealize

**Join our high-performing team and enjoy these benefits**:

- Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Pan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and housing plan
- Company-sponsored trainings like upskilling and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment

**TERMS AND CONDITIONS**

**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma (for graduates only) and/or Certificate of Graduation
- Certificate of Employment (COE) and/or SSS Employment History
- Government Documents:

- SSS ID and/or SSS Verification Form
- SSS Statement of Account (SOA)
- SSS Certificate of Contribution
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
- NSO Birth Certificate

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Budget
Cost: 0.00 (USD)
Job Budget: Not sponsoredSponsor job

**Salary**: Php75,000.00 - Php145,000.00 per month

Schedule:

- 8 hour shift
- Rotational shift

**Introduction**
In this role you will join IBM Consulting via our world class Associate Program for university hires. As an Associate at IBM Consulting, you will have the opportunity to work with a diverse range of clients worldwide. Our clients' technical and business needs are constantly evolving. We're hiring inspired, talented individuals, who believe no problem is too big to solve.
We focus on your professional development through ongoing learning, mentorship, development of technical skills, and continuous personal growth, all grounded in a culture of coaching and career advancement. If you see yourself as someone who never stops learning and who wants to unleash your potential, the IBM Consulting Associates Program is for you.
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
**Your role and responsibilities**
As a Graduate Security Consultant, you'll unleash your exceptional technical prowess to gather and analyze business and technical requirements, skillfully crafting and implementing resilient Enterprise-wide Access Management processes and procedures.
As an esteemed member of our collaborative advisory team, your pivotal contribution will be crucial in establishing comprehensive security measures, ensuring the safeguarding of our clients' invaluable intellectual property and assets. Your responsibilities may encompass:
* Work as a team member with client personnel and other IBM teams to identify functional requirements and subsequently working with or in some instances leading others in the identification, justification and design of the client's solution.
* Participate in a wide range of design activities, from requirements analysis through systems, application and/or process design specification and implementation.
* Gain knowledge across multiple platforms, processes or architectures
**Required technical and professional expertise**
* Familiarity with network design, network security, authentication, authorization techniques, and encryption protocols and standards.
* Experience in one or more of the following security domains: Security Intelligence & Operations Consulting (SIOC); Data Security; Identity & Access Management, Infrastructure and Endpoint Security (IES), and/or Security Strategy Risk and Compliance (SSRC).
* Exposure to software tools such as Java, Python, C/C++, Java, Ruby, GO, Golang or bash, C#; Sharepoint; Software code Testing and Test Automation is helpful.
* Familiarity with network security tools for vulnerability scanning, network monitoring, network sniffing, routers, firewalls, Intrusion detection and protection, anomaly detection and encryption standards.
**Preferred technical and professional experience**
* Knowledge in Network Design and Security, Web or Custom Application Development, Mobile Development, Software Engineering, Identity and Authentication Technology.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Also open to Senior Cloud Engineers!
br>Work setup: Full-time WFH (must be based in the Philippines)
Work Schedule: 5 PM - 1 AM

What We Seek:
For Lead Cloud Engineers: At least 4 years of Leadership experience
For Senior Cloud Engineers: 3-5 years of relevant cloud infrastructure experience, preferably in Azure Cloud.
Strong understanding of Cloud Infrastructure solutions and the delivery/execution of how they are implemented using IaC using Terraform (and/or Bicep).
Broad deep technical knowledge across Azure technologies inclusive of: Log Analytics (KQL), Application Insights, Azure Site Recovery, Azure Backup, Azure Security, Azure Networking (App Gateways, Front Door, Firewall, VWAN), Azure Storage, Azure Automation (IaC), Azure Sentinel, App Services, Containers (AKS), Managed Instances, Azure SQL, Azure DNS, Azure Virtual Desktop + Nerdio, Azure Files
AZ-305 Cloud Architect certification

Job Highlights
The organization has a strong technology focus on Azure, offering you plenty of exciting opportunities to grow your skills in Microsoft and Azure in an environment committed to technical excellence and client experience in a very specific, defined space. Six months of experience on our team is worth years somewhere else. Microsoft Partnerships: The company maintains a strong global relationship with Microsoft, providing access to cutting-edge Azure projects and direct engagement with the teams behind the platform. You won't find this at other places. The company offers a competitive compensation package, which includes a base salary, allowances, standard benefits, and performance-based bonuses on a quarterly and annual basis. The work environment is known for its collaborative culture and offers flexible work location options to support work-life balance.

We are looking for an experienced VMware Consultant to lead and execute VMware environment configurations on Google Cloud VMware Engine (GCVE) and manage seamless on-premise to cloud application migrations. This critical position will be based out of our Global Delivery Centre and play a key role in the Cloud Studios Unit of Amdocs.
br>Key Responsibilities:
VMware Configuration & Infrastructure Management

Configure and manage VMware vSphere, vCenter, NSX, SRM, vSAN, HCX, NSX-T, vROps, vRLI, and SDDC environments.

Design and implement scalable, secure VMware infrastructure solutions on GCVE.

Develop and maintain VMware runbooks and SOPs for GCVE operations.

Migration & Implementation

Execute VMware-based mass migrations, preferably from on-premises to GCP or AWS using HCX, vMotion, and NSX technologies.

Assist in the configuration and performance optimization of migrated VMs and cloud-based environments.

Project & Client Engagement

Collaborate with stakeholders to gather requirements and prepare technical design documents.

Support migration planning, timelines, and delivery milestones.

Monitoring & Troubleshooting

Perform regular system health checks, capacity planning, and performance tuning.

Investigate and resolve complex production incidents across VMware infrastructure and hybrid environments.

Knowledge Transfer & Documentation

Create and maintain detailed technical documentation, including configuration guides and migration plans.

Conduct knowledge-sharing sessions with client teams and internal stakeholders.

About the job: Lead Cloud Engineer - Infrastructure | REMOTE/WFH
Due to logistical reasons, only Philippine-based applicants are accepted. br>
Overview:
The Lead Cloud Engineer is primarily responsible for providing technical delivery leadership on client engagements, leading the architectural design sessions with the client, providing regular coaching and guidance to peers that help with the implementation, and managing client expectations, all while cultivating a collaborative and inclusive team culture. The Lead Cloud Engineer role provides a career path for Sr. Cloud engineers and cloud engineers that are aspiring to lead and guide client engagements from end to end.

People Development in Project

Lead Cloud Engineers are responsible for providing technical oversight and guidance for those younger career team members that are learning the company's approach to infrastructure engagements
Serve as coach in a player-coach model to help support the upskilling of team members and help them build their confidence in infrastructure delivery
Help foster and build relationships between cloud infrastructure teams (delivery, delivery excellence, and solution architecture) as well as outside of the practice
Delivery Support Activities

Function as technical delivery oversight with strong consultative skills on multiple client engagements
Partner up with Delivery Excellence to ensure project milestones are aligned to a project plan that is inclusive of capturing key client decisions
Broad, deep technical knowledge across Azure technologies inclusive of Log Analytics (KQL), Application Insights, Azure Site Recovery, Azure Backup, Azure Security, Azure Networking (App Gateways, Front Door, Firewall, VWAN), Azure Storage, Azure Automation (IaC), Azure Sentinel, App Services, Containers (AKS), Managed Instances, Azure SQL, Azure DNS, Azure Virtual Desktop + Nerdio, Azure Files.
Have a strong understanding of Cloud Infrastructure solutions and the delivery/execution of how they are implemented using IaC (Bicep or Terraform)
Help the delivery team reach billable targets by assisting with breaking through project blockers. Help facilitate change orders and project extensions when in-flight projects call for it
Help drive alignment where there are technical mesh points between other company's practice areas by providing technical oversight and direction
Keep apprised of the latest technologies and how they may impact existing company offerings.
Have obtained the AZ-305 Cloud Architect certification
Business Development Leadership

Gain exposure to other company's offerings in other practice areas to help position in existing infrastructure engagements. Identify new
Cloud Infrastructure & Security solution opportunities and raise them up
The company's Community leadership and support Lead and guide the infrastructure offerings committees that define and drive forward standard offerings for our practice
Lever Factors That Help Grow Our Business

Reach trusted advisor within multiple accounts, which then help support the growth of existing customer accounts in a Land & Expand approach, helps us keep our people billing on engagements where we are doing awesome work
Lead and guide multiple engagements that help enable our infrastructure team to scale out
Help support teammates with unblocking engagements and remediating possible escalations before they happen
Create reusable artifacts and content that enable our team members to bill their time to our clients

TASQ is looking for lead/senior cloud engineers—infrastructure to work remotely and start ASAP. Philippine-based applicants are the ones we need.
br>Work setup: remote, 5pm-2am schedule

Our focus is on Azure technology, offering numerous exciting prospects to develop your expertise in Microsoft and Azure within a dedicated environment committed to technical excellence and delivering exceptional client satisfaction.

**Partnership with Microsoft:** Our close global collaboration with Microsoft ensures a consistent stream of innovative Azure projects and direct engagement with the teams developing the platforman advantage rarely available elsewhere.

**Work Environment:** Experience a supportive workplace culture with the flexibility to work from different locations.

**Competitive Compensation:** We provide an appealing compensation package that includes salary, allowances, standard benefits, quarterly and annual performance bonuses, and additional incentives.

Tech Stack

Log Analytics (KQL)

Application Insights

Azure Site Recovery

Azure Backup

Azure Security

Azure Networking

Azure Storage

Azure DevOps

Azure Automation (IaC)

Terraform

Bicep

Azure SQL

Azure DNS

Azure Virtual Desktop

Scripting

Bash

PowerShell

Python

Environment

Windows

Linux

Unix


Overview:

The Lead Cloud Engineer is primarily responsible for providing technical delivery leadership on client engagements, lead the architectural design sessions with the client, provide regular coaching and guidance to peers that help with the implementation, manage client expectations all while cultivating a collaborative and inclusive team culture. The Lead Cloud Engineer role provides a career path for Sr. Cloud Engineers and Cloud Engineers that are aspiring to lead and guide client engagements from end to end.

People Development in Project

Lead Cloud Engineers are responsible for providing technical oversight and guidance for those younger career team members that are learning the company's approach to infrastructure engagements

Serve as coach in a player-coach model to help support the upskilling of team members and help them build their confidence in infrastructure delivery

Help foster and build relationships between cloud infrastructure teams (delivery, delivery excellence, and solution architecture) as well as outside of the practice

Delivery Support Activities

Function as technical delivery oversight with strong consultative skills on multiple client engagements

Partner up with Delivery Excellence to ensure project milestones are aligned to a project plan that is inclusive of capturing key client decisions

Broad deep technical knowledge across Azure technologies inclusive of: Log Analytics (KQL), Application Insights, Azure Site Recovery, Azure Backup, Azure Security, Azure Networking (App Gateways, Front Door, Firewall, VWAN), Azure Storage, Azure Automation (IaC), Azure Sentinel, App Services, Containers (AKS), Managed Instances, Azure SQL, Azure DNS, Azure Virtual Desktop + Nerdio, Azure Files

Have a strong understanding of Cloud Infrastructure solutions and the delivery/execution of how they are implemented using IaC (Bicep or Terraform)

Help the delivery team reach billable targets by assisting with breaking through project blockers Help facilitate change orders and project extensions when in-flight projects call for it

Help drive alignment where there are technical mesh points between other company's practice areas by providing technical oversight and direction

Keep apprised of the latest technologies and how they may impact existing company's offerings

Have obtained the AZ-305 Cloud Architect certification

Business Development Leadership

Gain exposure to other company's offerings in other practice areas to help position in existing infrastructure engagements Identify new

Cloud Infrastructure & Security solution opportunities and raise them up

The company's Community leadership and support Lead and guide the infrastructure offerings committees that define and drive forward standard offerings for our practice

Lever Factors That Help Grow Our Business

Reach trusted advisor within multiple accounts, which then help support the growth of existing customer accounts in a Land & Expand approach helps us keep our people billing on engagements where we are doing awesome work

Lead and guide multiple engagements that help enable our infrastructure team to scale out

Help support teammates with unblocking engagements and remediating possible escalations before they happen

Create reusable artifacts and content that enable our team members to bill their time to our clients

**Introduction**
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
**Your role and responsibilities**
The Cloud Operations IBM practitioner is expected to provide support (but not limited to) the following activities:
Cloud Ops
* Amazon Web Service (AWS), Google Cloud Platform (GCP) support
* Responding to incidents, troubleshooting issues, and ensuring minimal application downtime.
* Patch reporting, patching, Vulnerability fix
* Implementing security best practices and monitoring for vulnerabilities.
* Regularly assessing and monitoring performance metrics and adjusting /improving application performance
* Server health issue, service interrupted, application downtime
* Maintenance and support activities in EC2, RDS instance, S3, Route 53, load balances, ESB, Security, DNS, Cloud Engine, Cloud Function,
* Firewall issues, server connectivity issues, server is not reachable
* Server decommission
* Account decommission, project deletion
* Service restart, server booting
* Account-level support (SSO roles, IAM, etc.)
Venafi
* SSL/TLS certificate management
* SSL/TLS certificate issuance from Digicert, Google Certificate authority, renewal, revoke
* Installation of certificate (AWS)
* Domain Validation and managing the inventory in Venafi
DevOps Tools (Jenkins, Github, Jfrog Artifactory, SonarQube, Salt Stack, DevX Portal, Terraform. Harness):
* Integrating issues of JFrog with CI/CD pipelines to automate the publishing of artifacts post-build.
* Monitor JFrog Xray for security scanning of artifacts to identify vulnerabilities and act accordingly
* Defining quality gates to enforce standards and thresholds for code quality
* Integrating issues of SonarQube with CI/CD pipelines in Jenkins to analyze code after each build.
* Issues in generating reports on code coverage, vulnerabilities, and technical debt.
* Maintenance of the application, managing identity and access
* Fixing any issues blocking CI/CD pipeline design
* Project creation in Jenkins
* Master -Slave server connectivity issue in Salt Stack. Slave server is not being pushed with required configuration
* IaC workspace issue resulting failure in Terraform module
* CI/CD pipeline failure in Harness, Issue in test framework Setup, reporting of the tool
ServiceNow/JIRA:
* Update tickets/tasks according to standards and processes
* Monitor and resolve tickets within the committed SLA
**Required technical and professional expertise**
Primary Skills:
* Google Cloud Platform (GCP)
* Terraform
* Kubernetes
Secondary Skills:
* AWS
* Venafi
* Devops tools (Jenkins, Github, Jfrog Artifactory, SonarQube, Salt Stalk, Harness, DevX portal)
Band:
6B-7B
**Preferred technical and professional experience**
Hiring manager and Recruiter should collaborate to create the relevant verbiage.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
**Your role and responsibilities**
Roles and Responsibilities :
The Cloud Operations IBM practitioner is expected to provide support (but not limited to) the following activities:
Cloud Ops
* Amazon Web Service (AWS), Google Cloud Platform (GCP) support
* Responding to incidents, troubleshooting issues, and ensuring minimal application downtime.
* Patch reporting, patching, Vulnerability fix
* Implementing security best practices and monitoring for vulnerabilities.
* Regularly assessing and monitoring performance metrics and adjusting /improving application performance
* Server health issue, service interrupted, application downtime
* Maintenance and support activities in EC2, RDS instance, S3, Route 53, load balances, ESB, Security, DNS, Cloud Engine, Cloud Function,
* Firewall issues, server connectivity issues, server is not reachable
* Server decommission
* Account decommission, project deletion
* Service restart, server booting
* Account-level support (SSO roles, IAM, etc.)
Venafi
* SSL/TLS certificate management
* SSL/TLS certificate issuance from Digicert, Google Certificate authority, renewal, revoke
* Installation of certificate (AWS)
* Domain Validation and managing the inventory in Venafi
DevOps Tools (Jenkins, Github, Jfrog Artifactory, SonarQube, Salt Stack, DevX Portal, Terraform. Harness):
* Integrating issues of JFrog with CI/CD pipelines to automate the publishing of artifacts post-build.
* Monitor JFrog Xray for security scanning of artifacts to identify vulnerabilities and act accordingly
* Defining quality gates to enforce standards and thresholds for code quality
* Integrating issues of SonarQube with CI/CD pipelines in Jenkins to analyze code after each build.
* Issues in generating reports on code coverage, vulnerabilities, and technical debt.
* Maintenance of the application, managing identity and access
* Fixing any issues blocking CI/CD pipeline design
* Project creation in Jenkins
* Master -Slave server connectivity issue in Salt Stack. Slave server is not being pushed with required configuration
* IaC workspace issue resulting failure in Terraform module
* CI/CD pipeline failure in Harness, Issue in test framework Setup, reporting of the tool
ServiceNow/JIRA:
* Update tickets/tasks according to standards and processes
* Monitor and resolve tickets within the committed SLA
**Required technical and professional expertise**
Primary Skills:
* Google Cloud Platform (GCP)
* Terraform
* Kubernetes
Secondary Skills:
* AWS
* Venafi
* Devops tools (Jenkins, Github, Jfrog Artifactory, SonarQube, Salt Stalk, Harness, DevX portal)
Band:
6B-7B
**Preferred technical and professional experience**
Hiring manager and Recruiter should collaborate to create the relevant verbiage.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Do you have a passion for M365 and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to grow their Customer Engagement platforms? Do you want to join one of Microsoft''s fastest growing businesses? If so, we are looking for you!
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- You will work with a larger customer account team to strengthen customer relationships and to work on Microsoft AI Business Solutions strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs
- You will Identify and manage customer goals and Support for Mission Critical (SfMC) opportunities across AI Business Solutions to improve the quality, consumption, and health of the customer's solution
- You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer's solution
- You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience
- You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers
- You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans
- You will share and gain knowledge through technical communities
- You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers
**Qualifications**
**Required Qualifications:**
**Microsoft Teams Enterprise Voice:**
+ Design, deployment, and management of Teams Phone (Enterprise Voice), including Direct Routing, Operator Connect, and integration with Session Border Controllers (SBCs).
+ Experience with VoIP, PBX migration, and Unified Communications solutions.
+ Troubleshooting call quality, voice routing, and telephony integration issues.
+ Familiarity with Teams-certified devices and endpoint management for voice solutions.
**Endpoint Management** **(Intune & SCCM/MECM):**
+ Deep expertise in Microsoft Intune (Endpoint Manager) for mobile device and application management (MDM/MAM), including policy creation, compliance, and security baselines.
+ Advanced Experience with Microsoft Endpoint Configuration Manager (SCCM/MECM) for OS deployment, software distribution, application management, patch management, Strong PowerShell scripting, hierarchy design and co-management scenarios. Also having basic SCCM log review skill to determine troubleshooting direction.
+ Migration experience from SCCM to Intune, and hybrid/co-management environments, e.g. GPO migration, application migration, update management migration, etc.
+ Knowledge of Hybrid/Pure Entra ID join for Windows Device, Windows Autopilot, Windows Update for Business, and device lifecycle management.
+ Experience with Mobile / MacOS devices management in Intune
**Microsoft 365** **Ecosystem** **:**
+ Administration and support for Exchange Online, SharePoint Online, and Microsoft 365 Security & Compliance features (eDiscovery, DLP, Defender, etc.).
+ Integration of Teams with other M365 services and third-party UC solutions (e.g., Zoom, WebEx, Slack).
**Professional skills:**
+ Comfortable operating in ambiguous, fast-paced environments
+ Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
+ Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
**Additional Qualification** **:**
**Identity & Security** :
+ Azure Active Directory, Conditional Access, MFA, and identity federation (ADFS, Azure AD Connect).
+ PKI, certificate deployment, and NDES.
**Networking** :
+ Understanding of enterprise network concepts relevant to voice and endpoint management (QoS, firewall, VPN, SBC configuration).
**Preferred** **Qualification** **:**
**Scripting & Automation** :
+ PowerShell scripting for automation, reporting, and troubleshooting across Teams, Intune, and SCCM.
**Certifications:**
+ MS-700 (Managing Microsoft Teams)
+ MS-720 (Teams Voice Engineer Expert)
+ MS-102 (Microsoft 365 Administrator)
+ MS-500 (Security Administration)
+ MD-102 (Endpoint Administrator)
+ Other relevant Microsoft certifications
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .