10 Cloud Operations jobs in the Philippines

**Introduction**
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
**Your role and responsibilities**
The Cloud Operations IBM practitioner is expected to provide support (but not limited to) the following activities:
Cloud Ops
* Amazon Web Service (AWS), Google Cloud Platform (GCP) support
* Responding to incidents, troubleshooting issues, and ensuring minimal application downtime.
* Patch reporting, patching, Vulnerability fix
* Implementing security best practices and monitoring for vulnerabilities.
* Regularly assessing and monitoring performance metrics and adjusting /improving application performance
* Server health issue, service interrupted, application downtime
* Maintenance and support activities in EC2, RDS instance, S3, Route 53, load balances, ESB, Security, DNS, Cloud Engine, Cloud Function,
* Firewall issues, server connectivity issues, server is not reachable
* Server decommission
*

**Introduction**
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
**Your role and responsibilities**
Roles and Responsibilities :
The Cloud Operations IBM practitioner is expected to provide support (but not limited to) the following activities:
Cloud Ops
* Amazon Web Service (AWS), Google Cloud Platform (GCP) support
* Responding to incidents, troubleshooting issues, and ensuring minimal application downtime.
* Patch reporting, patching, Vulnerability fix
* Implementing security best practices and monitoring for vulnerabilities.
* Regularly assessing and monitoring performance metrics and adjusting /improving application performance
* Server health issue, service interrupted, application downtime
* Maintenance and support activities in EC2, RDS instance, S3, Route 53, load balances, ESB, Security, DNS, Cloud Engine, Cloud Function,
* Firewall issues, server connectivity issues, server is not reachable
* Server decommission
*

**Company Description**
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.

Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.

Skills Requirement: Architect/Administrator (AWS, Azure, Google Architect, Backup and Storage, Unix Admin, Database Admin, Virtualization, SCCM)

As a cloud/infrastructure resource you will help to build group processes, converge services, define new group standards and ways of working; enabling our business strategy. Will steer the BAU, 'unplanned work', customer projects and service improvement projects work streams that deliver IT services and support the group.

**Must Have**:

- As part of the Cloud Infrastructure leadership team, drive the company’s transformation to cloud
- Design, build and deliver a highly scalable public cloud presence
- Plan, lead and drive projects through entire lifecycle
- Create deployment strategies for existing and new services based on business objectives
- Advanced knowledge in cloud platform (AWS, Azure, Google, etc.)
- Solid foundation in software engineering best practices
- Experience with Scrum and agile development processes and methodologies
- Solid understanding of highly available, performant and secure service delivery
- Ability to interface with several internal partners simultaneously
- Delivering operational excellent
- Operating a multisite, group wide, pro-active support service
- Innovation, service improvement & ownership
- Designing the future support models, structure and deliverables, working with managed service partners/third parties
- Driving operational efficiencies and service improvement initiatives across internal teams and managed service partners
- Credibly communicating challenges, plans and progress
- Team engagement and development
- Defining/continual development of your team plans, complementing the wider plans as well as coordinating team specific Delivering activities that contribute towards the groups plan, build and deliver your team plan working with the workspace and collaborations infrastructure manager

**What we offer**:

- Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and Housing Plan
- Company-sponsored trainings, upskilling, and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment

**TERMS AND CONDITIONS**

**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma (for graduates only) and/or Certificate of Graduation
- Certificate of Employment (COE) and/or SSS Employment History
- Government Documents:

- SSS ID and/or SSS Verification Form
- SSS Statement of

Also open to Senior Cloud Engineers!
br>Work setup: Full-time WFH (must be based in the Philippines)
Work Schedule: 5 PM - 1 AM

What We Seek:
For Lead Cloud Engineers: At least 4 years of Leadership experience
For Senior Cloud Engineers: 3-5 years of relevant cloud infrastructure experience, preferably in Azure Cloud.
Strong understanding of Cloud Infrastructure solutions and the delivery/execution of how they are implemented using IaC using Terraform (and/or Bicep).
Broad deep technical knowledge across Azure technologies inclusive of: Log Analytics (KQL), Application Insights, Azure Site Recovery, Azure Backup, Azure Security, Azure Networking (App Gateways, Front Door, Firewall, VWAN), Azure Storage, Azure Automation (IaC), Azure Sentinel, App Services, Containers (AKS), Managed Instances, Azure SQL, Azure DNS, Azure Virtual Desktop + Nerdio, Azure Files
AZ-305 Cloud Architect certification

Job Highlights
The organization has a strong technology focus on Azure, offering you plenty of exciting opportunities to grow your skills in Microsoft and Azure in an environment committed to technical excellence and client experience in a very specific, defined space. Six months of experience on our team is worth years somewhere else. Microsoft Partnerships: The company maintains a strong global relationship with Microsoft, providing access to cutting-edge Azure projects and direct engagement with the teams behind the platform. You won't find this at other places. The company offers a competitive compensation package, which includes a base salary, allowances, standard benefits, and performance-based bonuses on a quarterly and annual basis. The work environment is known for its collaborative culture and offers flexible work location options to support work-life balance.

We are looking for an experienced VMware Consultant to lead and execute VMware environment configurations on Google Cloud VMware Engine (GCVE) and manage seamless on-premise to cloud application migrations. This critical position will be based out of our Global Delivery Centre and play a key role in the Cloud Studios Unit of Amdocs.
br>Key Responsibilities:
VMware Configuration & Infrastructure Management

Configure and manage VMware vSphere, vCenter, NSX, SRM, vSAN, HCX, NSX-T, vROps, vRLI, and SDDC environments.

Design and implement scalable, secure VMware infrastructure solutions on GCVE.

Develop and maintain VMware runbooks and SOPs for GCVE operations.

Migration & Implementation

Execute VMware-based mass migrations, preferably from on-premises to GCP or AWS using HCX, vMotion, and NSX technologies.

Assist in the configuration and performance optimization of migrated VMs and cloud-based environments.

Project & Client Engagement

Collaborate with stakeholders to gather requirements and prepare technical design documents.

Support migration planning, timelines, and delivery milestones.

Monitoring & Troubleshooting

Perform regular system health checks, capacity planning, and performance tuning.

Investigate and resolve complex production incidents across VMware infrastructure and hybrid environments.

Knowledge

About the job: Lead Cloud Engineer - Infrastructure | REMOTE/WFH
Due to logistical reasons, only Philippine-based applicants are accepted. br>
Overview:
The Lead Cloud Engineer is primarily responsible for providing technical delivery leadership on client engagements, leading the architectural design sessions with the client, providing regular coaching and guidance to peers that help with the implementation, and managing client expectations, all while cultivating a collaborative and inclusive team culture. The Lead Cloud Engineer role provides a career path for Sr. Cloud engineers and cloud engineers that are aspiring to lead and guide client engagements from end to end.

People Development in Project

Lead Cloud Engineers are responsible for providing technical oversight and guidance for those younger career team members that are learning the company's approach to infrastructure engagements
Serve as coach in a player-coach model to help support the upskilling of team members and help them build their confidence in infrastructure delivery
Help foster and build relationships between cloud infrastructure teams (delivery, delivery excellence, and solution architecture) as well as outside of the practice
Delivery Support Activities

Function as technical delivery oversight with strong consultative skills on multiple client engagements
Partner up with Delivery Excellence to ensure project milestones are aligned to a project plan that is inclusive of capturing key client decisions
Broad, deep technical knowledge across Azure technologies inclusive of Log Analytics (KQL), Application Insights, Azure Site Recovery, Azure Backup, Azure Security, Azure Networking (App Gateways, Front Door, Firewall, VWAN), Azure Storage, Azure Automation (IaC), Azure Sentinel, App Services, Containers (AKS), Managed Instances, Azure SQL, Azure DNS, Azure Virtual Desktop + Nerdio, Azure Files.
Have a strong understanding of Cloud Infrastructure solutions and the delivery/execution of how they are implemented using IaC (Bicep or Terraform)
Help the delivery team reach billable targets by assisting with breaking through project blockers. Help facilitate change orders and project extensions when in-flight projects call for it
Help drive alignment where there are technical mesh points between other company's practice areas by providing technical oversight and direction
Keep apprised of the latest technologies and how they may impact existing company offerings.
Have obtained the AZ-305 Cloud Architect certification
Business Development Leadership

Gain exposure to other company's offerings in other practice areas to help position in existing infrastructure engagements. Identify new
Cloud Infrastructure & Security solution opportunities and raise them up
The company's Community leadership and support Lead and guide the infrastructure offerings committees that define and drive forward standard offerings for our practice
Lever Factors That Help Grow Our Business

Reach trusted advisor within multiple accounts, which then help support the growth of existing customer accounts in a Land & Expand approach, helps us keep our people billing on engagements where we are doing awesome work
Lead and guide multiple engagements that help enable our infrastructure team to scale out
Help support teammates with unblocking engagements and remediating possible escalations before they happen
Create reusable artifacts and content that enable our team members to bill their time to our clients

**Introduction**
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
**Your role and responsibilities**
The primary responsibility of this role is to provide operational and production support for User Access Management (UAM) in Data Warehouse and Datamart projects. This includes:. Ensuring compliance with data governance policies. Onboarding and offboarding users in the respective data warehouses. Additionally, requires effectively managing sensitive data through routine Python/Java programming.
**Required technical and professional expertise**
1. Bachelor's degree in Computer Science, Information Technology, or a related field, or a Diploma in a related field with relevant experience
2. Preferably with at least 4 years of experience in the IT industry, including:. a. Development, implementation, and maintenance of IT systems, preferably in Data Warehousing, ETL rules, data modeling, and BI applications. b. Operations support and business analysis experience. c. Strong MS-SQL and Oracle Database scripting. d. Experience in diagnosing, troubleshooting, and performing root cause analysis.
3. Ability to diagnose and troubleshoot problems with BI reports and ETL processes.
4. Experience with AWS, Data Lake, Databricks, and the healthcare domain is a plus
5. Able to work independently and as an effective team player with a
**Preferred technical and professional experience**
.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

If you are a foreign national finalist for a role in the Philippines and require a work permit, please be aware that Philippine labor law mandates the publication of your name and nationality in a national newspaper and the designated local government portal, as part of the immigration compliance process. This is a required step for completing your job application for this role, obtaining your work permit and employment in the country.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 6 years of experience with cloud native architecture in a customer-facing or support role.
+ Experience engaging with and presenting to technical stakeholders and executive leaders.
+ Experience with cloud infrastructure engineering, on-premise infrastructure engineering, virtualization, or containerization platforms.
**Preferred qualifications:**
+ Experience in migrating applications and services to cloud platforms.
+ Experience with security concepts such as encryption, identity management, access control, attack vectors, and pen testing.
+ Experience prospecting and building and maintaining customer relationships from scratch and building greenfield territories in enterprise accounts.
+ Experience with networking concepts such as software-defined networking, routing, virtual private networks, load balancers and firewalls.
+ Experience supporting telecommunications or retail industry.
+ Ability to communicate in English and Tagalog fluently to support client relationship management in the region.
The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a Customer Solutions Consultant, you will partner with technical Sales teams to differentiate Google cloud to our customers. You will help prospective and existing customers and partners understand the effect of Google cloud, develop creative cloud solutions and architectures to solve their business issues, engage in proof-of-concept, and troubleshoot any technical questions and roadblocks. You will use your expertise and presentation skills to engage with customers to understand their business and technical requirements, and present practical and useful solutions on Google cloud. You will be a part of various teams of Googlers working in an environment of respect where we promote equal opportunities to succeed.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities:**
+ Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
+ Share enterprise infrastructure modernization expertise to support the technical relationship with customers including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google cloud.
+ Work directly with Google cloud products to demonstrate and prototype integrations in customer and partner environments.
+ Guide customers through assessments of existing legacy application environments and provide recommendations on a prioritization roadmap for infrastructure and application modernization.
+ Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to implement a complete solution on Google cloud.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**PURPOSE AND OBJECTIVES:**
GCF's mission is to support our Customer Success organization with a holistic deal support experience, delivering end-to-end Commercial Finance Services, to ensure that our customer success is sustained for the long term through high quality, profitable and compliant commercial contracts.
In the workstream of Cloud Contract Exception Management, we will establish an extended team to be support our core team in delivering against critical sales support targets. The team will be responsible for Cloud Contract Exception Management compliance review, process enhancement and operational governance. It will drive standards adoption and quality initiatives within the cross-product operations scope for all SAP cloud products.
**EXPECTATIONS AND TASKS:**
+ Review exception requests, swiftly and thoroughly for standards and guardrails compliance
+ Drive programs for contract exception approval automation and to significantly reduce risk
+ Prepare consumable and audience-appropriate content for enablement and validation of our stakeholders
+ Define and implement controls, verify that evidence is collected and documented centrally by cloud products
+ Ensure contract adherence to established product operations standards.
+ Improve review times, review completion rate, automation degree, . with LoB/product specific operations teams
+ Support sales and field escalations with regards to quote completion and delivery
+ Manage key messaging related to standard and exceptional cloud contract clauses
+ Identify and drive process improvement projects/initiatives
+ Enable sales teams on potential risks and pitfalls
+ Support audit controls/findings related to contract exceptions management process
**EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES**
We are looking for people with strategic thinking, superior problem-solving skills, and a strong professional track record of results. In addition, we place high value on relevant personal qualities: resourcefulness, results-orientation, high energy, empathy, and self-confidence while being a team player.
+ Master's degree preferred, minimum Bachelor's degree, in Law required
+ In-depth understanding of SAP's business and market position related to SAP's cloud product offering
+ Excellent analytical skills, i.e., being able to grasp and structure complex problems and perform conceptual work
+ Ability to deliver highest quality work under time constraints and in rapidly changing environments
+ Highest level of flexibility, integrity, and confidentiality
+ Strong focus on customer and employee experience and their continuous improvement
+ Ability to deep dive into topics to gain a full understanding of our complex processes and scenarios
+ Experience in collaborating with various cultures across multiple time-zones
**WORK EXPERIENCE**
+ 3-4 years of experience in contract reviews and presenting the legal overview in a clear manner. Being able to handle a large volume of legal review requests
+ Knowledge of SAP products and services would be useful
+ Work experience in business management, technical operations management/process design, or related field required
+ Strong knowledge of JIRA, Harmony Quote, CRM, and other work management systems, required
+ Experience in day-to-day interaction with multiple stakeholders across various time-zones and driving initiatives across board areas
+ Knowledge and experience with SAP cloud portfolio, sales processes, and customer cloud operation
+ Strong skills Microsoft Office (Teams, Word, Excel, PowerPoint, Outlook), and willingness to learn new applications
+ Strong sense of urgency and experience managing risk and an open-minded personality
+ Proactive and independent working style, goal-orientation, and affinity to structure
+ Excellent verbal and written communication skills in English.
+ Proven success in engaging people from different cultures, languages, and regions
+ Broad understanding of SAP's strategy, organizational structure, and SAP solutions
+ Ideally experience in operations of one or more cloud products
**SUPPORT EVALUATION CRITERIA**
**_Job Knowledge_** - possession of the practical and or technical knowledge required for the job
+ Manage and coordinate contractual exception reviews of cloud contracts.
+ Work according to the best practices, actively addressing process improvement areas.
+ Consult as needed with other business and functional units to facilitate the review processes.
+ Negotiate and align complex operational topics across all SAP (Systems Applications Products) Cloud LoBs (Line of Businesses).
+ Be knowledgeable about the cloud operational standards.
+ Be Single-Point-Of-Contact for assigned SAP cloud deviations, review, negotiations and approval.
+ Assist leadership where needed by providing data analysis.
**_Work Attitude_**
+ **Punctuality and attendance** : Available and responsive online, delivering on time. Reliable and predictable presence.   
+ **Task Management** : Ability and willingness to multi-task, set priorities and work/deliver with minimal guidance.
+ **Reliability** - completion of tasks and follow up within required time
+ **Quality** - production of work that is accurate, thorough and neat: Taking great care to ensure all aspects of work are completed correctly, developing effective methods for tracking specifics, and checking the quality of one's work to ensure accuracy. Identifying mistakes and correcting them before they cause major problems.
+ **Ethics:** Pro-active work ethic and strong initiative. Attention to detail, strong organizational and task management skills. Effectively resolving issues by using logic and common sense. If presented with issues, identify the root cause of a problem as opposed to focusing on the intricacies.
+ **Independence** - competence and demonstration of performing work with little or no supervision
+ **Productivity and performance** - production of the required volume of work within the specified period of time: Contribute as expected to the team, including both short and long goals.
+ **Communication** : Express complicated or highly technical documents, Field expectations, ideas and intent effectively and concisely.
**_Social & Culture_**
+ **Interpersonal Relationships** - co-operation, communication and work with co-workers, supervisors and others
+ **Initiative** - ability to seek out new tasks and assume additional duties and responsibilities when necessary
+ **Judgement** - demonstration of good judgment and decision making skills
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy ( . Specific conditions may apply for roles in Vocational Training.
**EOE AA M/F/Vet/Disability:**
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.