49 Cloud Operations jobs in the Philippines

Company Description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.

We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world's leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description

We are seeking a dynamic and hands-on Operational Manager to oversee and coordinate our IT operations team in Makati, Philippines, with a focus on Network and Identity and Access Management (IAM) services as part of the Cloud Foundation. This role is pivotal in ensuring operational excellence, incident coordination, and seamless collaboration across our global IT infrastructure, particularly between our operations centers in Switzerland and Philippines.

This is not a purely managerial role. The ideal candidate is expected to actively contribute technically - spending a significant portion of their time working directly on operational tasks in either Network or IAM, depending on their area of expertise. A solid understanding of both domains is essential to effectively support the team and lead by example.

Your Key Tasks

Team Leadership & Coordination

• Lead and manage the day-to-day operations of the Network and IAM teams in Makati, focusing on Network and IAM services.
• Support onboarding, training, and development of team members to maintain a high-performing and knowledgeable workforce.
• Foster a culture of accountability, collaboration, and technical excellence within the team.

Hands-On Technical Contribution

• Actively participate in operational tasks, troubleshooting, and service delivery in either Network or IAM.
• Provide technical guidance and mentorship to team members, ensuring best practices are followed.
• Contribute to the implementation and maintenance of automation and infrastructure solutions using GitOps and Infrastructure as Code (IaC) principles.

Incident & Service Management

• Act as the primary point of contact and reference manager for operational issues, escalations, and incident coordination across both domains.
• Ensure timely and effective incident management, including root cause analysis, resolution tracking, and communication with stakeholders.
• Monitor and report on service performance, operational KPIs, and team productivity.

Collaboration & Stakeholder Engagement

• Collaborate closely with the Head of Network, Head of IAM, and Head of IT APAC/MEA to align operational goals with strategic initiatives.
• Drive continuous improvement initiatives to enhance operational efficiency and service quality.

Qualifications

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in IT operations, with at least 2 years in a leadership or managerial role.

Technical Expertise

• Knowledge of Oracle Cloud Infrastructure (OCI)
• Strong technical background in either Network Infrastructure (e.g., Cisco SD-WAN, Cloud Networking, Fortigate proxy) or Identity and Access Management (e.g., Identity Governance such as One Identity Manager, Microsoft EntraID, Identity Providers).
• Working knowledge of the complementary domain (IAM or Network).
• Solid understanding of GitOps principles and experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, or similar.

Operational & Organizational Skills

• Proven experience in managing hybrid or remote teams across multiple time zones.
• Solid understanding of ITIL practices, especially in incident and problem management.
• Excellent communication, coordination, and stakeholder management skills.
• Experience working in a matrix organization is a strong plus.

Additional Information

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.

The Cloud Operations Lead will provide day to day support to all business units using company's Azure public cloud platform including but not limited to incident-, change-, request- and problem management. This role focuses on leveraging azure services administration tasks and optimize cloud infrastructure, ensuring high availability, scalability, and security.

Responsibilities include, but are not limited to, the following:

• Manage and administer the Microsoft Azure cloud environment, including provisioning, configuration, performance monitoring, policy governance which are more demanding and complex.
• Analyze existing operational standards, processes, and/or governance to identify and implement improvements.
• Support cloud adoption of applications as they are being transformed and/or modernized.
• Work as part of 24/7 shift roster to implement changes and requests and resolve incidents.
• Provide training and support to team members.
• Troubleshoot and resolve cloud-related issues and Collaborate with IT and business stakeholders.
• Provide technical support and guidance.

Minimum Job Requirements:

• 5+ years relevant experience in Cloud Engineering / Support role
• Excellent understanding and proven experience in Public Cloud implementation, workload migration and operational support in a multi-site enterprise environment
• Relevant professional certifications (Azure, AWS, ITIL etc)
• Practical experience of supporting Enterprise Public Cloud Services and automation
• Experience within a decentralized organization, preferably within the Group unit.
• Sound understanding of IT operating model design and best practices.
• Experience in top tier multinational corporation will be an advantage.
• Liaise with service providers to ensure that operational processes (backup, patching, provisioning, monitoring) for service follow-up and incident management.

Comprehensive skills in one of following areas:

• Middleware: IIS / Websphere / Apache / Tomcat
• Databases: Azure SQL Database / Oracle database / SQL Server
• Scripting and containers: Powershell, Azure cmd line, YAML, Containers / AKS, etc.

About us:

Deployed is an established BPO firm specializing in workforce solutions. We partner with a range of globally minded businesses, from start-ups to large corporations across a range of industries.

Our expert team of recruiters at Deployed will work closely with you to create a career change that challenges, motivates, and excites you. We take the time to understand your ambitions to ensure an effective job match and place you in a business where you'll perform your best. You'll be supported at every step to ensure success- from job searching and placement to a robust onboarding process to ongoing HR, office, and IT support. Deployed is committed to offering you holistic support at every step to ensure you succeed, have the best work experience and a rewarding career.

Responsibilities

• Monitor and maintain the health, performance, and security of our cloud-based systems.
• Respond to and resolve incidents, alerts, and service requests in a timely manner.
• Implement, Standardize, and maintain automation processes for routine operational tasks.
• Conduct regular system audits to ensure compliance with security and operational policies.
• Plan, implement, and monitor Continues Integration/Continues Delivery (CI/CD) activities in the cloud environment.
• Develop and implement security solutions together with our security team and contribute to hardening and securing our cloud systems.
• Participate in on-call rotation to provide 24/7 support for critical incidents.
• Work with vendors and service providers to troubleshoot issues and optimize services.
• Assist in the planning and execution of disaster recovery and business continuity procedures.
• Stay current with industry best practices and emerging cloud technologies.

Requirements

• 1. Job Qualifications
• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
• 5+ years of experience administering Cloud based infrastructure – AWS, Azure, OCI
• Proven experience in cloud operations or a similar role.
• Certification in cloud platforms such as OCI, Azure, AWS or Google Cloud is a plus.
• Strong understanding of cloud-based infrastructure, services, and deployment models.
• Proficiency in scripting and automation (e.g., Python, PowerShell).
• Experience with monitoring and logging tools for cloud environments.
• Experience with Continues Integration/Continues Delivery (CI/CD), automation, configuration tools and deployment processes.
• Experience with container solutions and can manage Kubernetes or similar platforms.
• Operating system (Microsoft, Linux) and database know-how are an advantage.
• Solid troubleshooting and problem-solving skills.
• Excellent communication and collaboration skills.
• 1. Preferred Qualifications:
• Advanced certifications in cloud operations or related areas.
• Familiarity with DevOps practices and tools.
• Knowledge of container orchestration platforms (e.g., Kubernetes).
• Understanding of ITIL or other IT service management frameworks.

Work Arrangement

• Work Setup: Flexible Work Arrangement
• Work Hours: Monday to Friday, 6AM-8AM ((PHT) Flexi Start Time: 9-Hour Workday, including 1-hour lunch

Why you should join our team

Leaves entitlement, HMO and life insurance upon hire

Ready to take on the next challenge? If you're looking for an organisation with outstanding career-development opportunities, amazing work-life culture, and comprehensive benefits crafted to support work-life harmony, you might be a perfect fit at Deployed

At Deployed, we truly believe that our team is the core highlight of our brand. With our goal of being a top business partner for our global clients, we take it as a responsibility to build a diverse, inclusive, and growth-oriented work environment where employees of all backgrounds and lifestyles feel a sense of belonging, mutual respect, and kindness.

Job Type: Full-time

Pay: Php90, Php100,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Opportunities for promotion
• Work from home

Work Location: Remote

The Senior Cloud Engineer will provide day to day support to all AIA business units using AIA's Azure public cloud platform including but not limited to incident-, change-, request- and problem management. This role focuses on leveraging azure services administration tasks and optimize cloud infrastructure, ensuring high availability, scalability, and security.

• Employment Type: Full Time/Permanent
• Location: PhilamLife Gammon Building, 126 LP Leviste Street, Salcedo Village, Makati City
• Work Schedule: Regular Shift from 9AM to 6PM
• Work Set-up: Currently in a 60%-80% RTO w/ possibility of On-Call arrangement

Roles and Responsibilities:

Responsibilities include, but are not limited to, the following:

• Working with stakeholders to understand the modifications they wish to apply to their current systems
• Analysing current systems to find flaws that can jeopardise cloud security
• Uploading business information to a cloud computing platform and setting up simple retrieval mechanisms for data
• Staying updated on advancements in the field of cloud computing to advise businesses and clients on industry best practices
• Troubleshooting issues pertaining to cloud application failure or security flaws
• Identify, analyze, and resolve infrastructure vulnerabilities and application deployment issues
• Automating specific system operations to enhance efficiency and speed
• Evaluating and identifying the best cloud solutions in collaboration with engineering and development teams
• Locating, evaluating and fixing infrastructure risks and deployment problems
• Periodically evaluating computer systems and offering suggestions for performance enhancements
• Offering support and guidance to meet customer requirements

Minimum Job Requirements:

• 5+ years Proven experience as a Cloud Engineer or similar role
• Proficiency with AWS, GCP, or Azure
• Experience with open-source technology, software development, and system engineering
• Experience in network infrastructure, database, compute, and storage systems
• Understanding of scalable computing systems / AKS
• Knowledge of Linux and/or Windows environments
• Practical experience of supporting Enterprise Public Cloud Services and automation/scripting
• Liaise with service providers to ensure that operational processes (backup, patching, provisioning, monitoring) for service follow-up and incident management.)
• Excellent problem-solving skills
• Familiarity with DevOps practices and tools (Containers and Orchestration)
• Understanding of Infrastructure-As-Code configuration management tooling (at least one of the following – Terraform, Ansible, Chef/Puppet)
• Relevant professional certifications (Azure, AWS, ITIL etc)

Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced and dynamic environment.

Comprehensive skills in one of following areas:

• Operating systems: Windows / Linux
• PaaS services (preferable Azure / AWS)
• Middleware: IIS / Websphere / Apache / Tomcat
• Databases: Azure SQL Database / Oracle database / SQL Server
• Scripting and containers: Python, Powershell, Azure CLI, YAML, Containers / AKS, etc.

Be part of AIA Philippines's Technology Hub, the AIA Digital+ Philippines.

We are a brand that captures AIA's Group-led Technology, Digital and Analytics hubs dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

Launched in Mainland China, Malaysia and the Philippines, AIA Digital+ is bringing together top Technology, Digital and Analytics talent to accelerate AIA's transformation and secure our position as the technology leader in the insurance industry.

At AIA and AIA Digital+, we strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to cultivate an inclusive work environment that accepts the strength of heritage and individuals.

JOIN US NOW Be part of the Industry's certified GREAT PLACE TO WORK for and enjoy these comprehensive benefit package upon hire and upon regularization;

HMO with free 4 dependents (upon hire for Principal and upon regularization for the eligible dependents)

15 days VL and 15 days SL (Pro-rated for mid-year hire)

Guaranteed 14th-month pay

Annual Targeted Incentive (Performance Bonus)

Group Life Insurance

Protection benefits, and a lot more w/c will be discussed during the job offer stage

#AIAPhilippines #AIADigital+PH #AIAITPH #EmpowerYourCareer

#HealthierLongerBetterLives #EqualOpportunities

Company Description

RCC Colab Solutions Inc. is an IT software solutions provider and consulting services based in Makati. We offer personalized business solutions to address company pain points and ensure scalable solutions for improved business operations and rapid growth.

User & Business Requirements:

● Maintain secure, high-availability AWS-based infrastructure

● Scale resources based on load and business cycles

● Implement robust backup and disaster recovery

Functional Requirements:

● Manage AWS services: EC2, RDS, EKS, Lambda, S3, CloudWatch

● Automate and monitor:

○ Health (CPU, memory, latency)

○ Uptime and alert thresholds

○ Auto-scaling and cost optimization

● Backup & DR:

○ Daily incrementals, weekly full backups

○ RTO ≤ 4 hours, RPO ≤ 30 minutes

○ Conduct DR tests quarterly

● Generate monthly infrastructure performance and cost reports

Qualifications:

● Bachelor's degree in Computer Science, Information Technology, Electronics &

Communications Engineering, or a related technical field

● With at least 3+ years of hands-on experience in AWS Cloud Infrastructure

● Experience in monitoring, scaling, and DR strategy implementation

● Available for 24/7 support rotation or on-call for urgent incidents

● Must be able to respond to outages or DR events quickly (within SLA targets)

Job Type: Fixed term

Contract length: 12 months

Work Location: In person

Responsibilities include, but are not limited to, the following:

• Accountability to operate Public Cloud services in a world-class manner, driving high levels of service performance and management applicable to his/her teams.
• On time in full delivery of new demand for Group, GCI and BU capabilities
• Management and compliance of Public Cloud technologies to audit standards as part of group cloud operations.
• Work with the Group Technology Risk to ensure compliance to all security requirements and standards as part of group cloud operations, responsible for delivery onsite Philippines.
• Identify opportunities to improve, align and synergies business strategic partners and group technology
• Manage cloud operations team rostering to ensure adequate coverage service hours including afterhours on-call and 24/7 shifts, applicable to teams based in Philippines
• Act as point of escalation during incidents and other operational activities

Experience:

• 10+ years relevant experience in Cloud/Platform Management roles, with at least 3 years in a senior role including Cloud Architecture.
• Excellent understanding and proven experience in Public Cloud implementation, workload migration and management in a multi-site enterprise environment
• Proven experience plus relevant professional certifications (MS Azure, AWS etc)
• Practical experience of managing Enterprise Public Cloud Services
• Life insurance experience within a regional or multinational scope will be an advantage
• Experience within a decentralized organization, preferably within the Group unit where delivery is through influence rather than direct control
• Sound understanding of IT operating model design and best practices

Special skills:

• Ability to demonstrate independent leadership, judgment, and decision making
• Ability to adjust to multiple and changing priorities, remaining flexible and open
• Ability to create and maintain cooperative working relationships with internal and external stakeholders of all levels
• Excellent analytical and communication skills to understand business context; and enquire, counsel, and present solutions in an understandable and simple manner.

The Requirements

Essential

• Good Understanding of Server Patching Process
• Extensive experience in multiplatform VMware, Linux and Windows server virtualization
• Hands on expertise in networking, storage and system integration.
• Experience in supporting Cloud technologies
• Excellent communication/organization skills, command of business English
• Experience of dealing with several different client problems each day, researching to find the answers, communicating directly with the client both verbally and in writing.
• Experience of reporting technical, functional and operational problems and resolutions to the development team.
• Experience in working in multiple time-zones/countries and rotating shift systems to align with business demands.
• Excellent analytical and problem-solving skills in order to identify and respond to unexpected or disruptive events
• Excellent troubleshooting skills and a proactive attitude in resolving technical issues.
• Proficiency in Windows Server Operating system with PowerShell Scripting skills.
• Solid understanding of IP networking and IP devices.
• Ability to juggle multiple tasks with competing priorities.

Desirable

• Strong educational level or Service Management qualification
• Working knowledge of Service Management products like ServiceNow
• Other non-English languages would be useful
• Knowledge of Cloud Computing and an interest in developing knowledge, achieving certification and developing in this field.

Qualifications/Experience that would be advantageous for the position:

• Familiarity with ITILv3 or ITIL v4
• Azure Certification
• Vmware certification
• ServiceNow
• Any other platform certification

We are looking for a Cloud Support Analyst, you will be part of a team that keeps the business running for cloud products and services that are used 24×7 by Willis Towers Watson's clients around the world. You will be tasked to be part of a support team various Azure Cloud Environments primarily in Server Patching and deployment and maintain applications that enables our cloud offerings. Our team in Manila will be around 50+ colleagues working 24 x 7 during 3 shifts and we plan to grow further in coming years so you will be part of the initial start-up with other support professionals.

The Role

The following are key responsibilities we are looking for BUT we are keen to recruit talented individuals who have a learning agility and looking to develop their career further.

• Provide Patching, Deployment and  pre and post support for software applications releases working in a global team providing 24/7 support using an 8-hour revolving shift pattern. You will report to a Team Leader with other analysts within a specific shift.
• Provide L1-L3 type support to Azure Cloud maintenance related tasks and activities
• Manage all incident requests for within the shift that have been allocated. Escalation of any incidents to team leader.
• Determine root cause analysis, resolve and communicate solutions to customers with support of Team Leader.
• Develop personal competency of the ServiceNow product and build knowledge so functionality can be used to manage incidents and report performance.
• Build knowledge of the products and processes to ensure the right level of competency is achieved to support the applications/client's expectations and personal growth.
• Achieve personal performance measures, adhering to SLA's and agreed standards/processes that always provide excellent customer service.
• Work in parameters of the scheduled shift patterns/working times and provide backup support to other teams to meet the needs of the business/client expectations.
• Produce regular reporting of performance, KPI's and specific SLA's to track overall service.
• Take part in regular Incident Management reviews/audits/surveys to develop improvements based on lessons learned/survey feedback.
• Network with other support teams to share best practice and develop experience.
• Continuously learn and develop skills in Microsoft Azure Technologies
• Take part or lead  in development of innovations and improvement plans

The Requirements

Essential

• Good Understanding of Server Patching Process
• Extensive experience in multiplatform VMware, Linux and Windows server virtualization
• Hands on expertise in networking, storage and system integration.
• Experience in supporting Cloud technologies, particularly Microsoft Azure
• Excellent communication/organization skills, command of business English
• Experience of dealing with several different client problems each day, researching to find the answers, communicating directly with the client both verbally and in writing.
• Experience of reporting technical, functional and operational problems and resolutions to the development team.
• Experience in working in multiple time-zones/countries and rotating shift systems to align with business demands.
• Excellent analytical and problem-solving skills in order to identify and respond to unexpected or disruptive events
• Excellent troubleshooting skills and a proactive attitude in resolving technical issues.
• Proficiency in Windows Server Operating system with PowerShell Scripting skills.
• Solid understanding of IP networking and IP devices.
• Ability to juggle multiple tasks with competing priorities.

Desirable

• Strong educational level or Service Management qualification
• Working knowledge of Service Management products like ServiceNow
• Other non-English languages would be useful
• Knowledge of Cloud Computing and an interest in developing knowledge, achieving certification and developing in this field.

Qualifications/Experience that would be advantageous for the position:

• Familiarity with ITILv3 or ITIL v4
• Azure Certification
• Vmware certification
• ServiceNow
• Any other platform certification

WTW is an Equal Opportunity Employer

The role will be responsible to organize teams support in 24/7 model covering all incident-, change-, and request-management and to be accountable on required service levels attainment applicable to organization reporting to this role.

The role needs to also identify continuous improvement areas and drive operational excellence and efficiency, while also ensuring company business units' requirements are taken into consideration.

The incumbent has the responsibility of overseeing the engagement and communication to the teams, both direct and indirect teams, under Group IT Operations the financial budgeting and site planning for Group IT Operations.

Employment Type: Full Time/Permanent, Individual Contributor

• Location: PhilamLife Gammon Building, 126 LP Leviste Street, Salcedo Village, Makati City
• Work Schedule: 24/7 Rotation Schedule (only skeletal support during weekends)
• Work Set-up: Currently in a 80% onsite setting when Dayshift, and Full Work at Home when working during mid and night shift.

Roles and Responsibilities:

• Accountability to operate Public Cloud services in a world-class manner, driving high levels of service performance and management applicable to his/her teams.
• On time in full delivery of new demand for Group, GCI and BU capabilities
• Management and compliance of Public Cloud technologies to audit standards as part of group cloud operations.
• Work with the Group Technology Risk to ensure compliance to all security requirements and standards as part of group cloud operations, responsible for delivery onsite Philippines.
• Identify opportunities to improve, align and synergies business strategic partners and group technology
• Manage cloud operations team rostering to ensure adequate coverage service hours including afterhours on-call and 24/7 shifts, applicable to teams based in Philippines
• Act as point of escalation during incidents and other operational activities

Minimum Job Requirements:

Experience:

• 10+ years relevant experience in Cloud/Platform Management roles, with at least 5 years in a senior role including Cloud Architecture.
• A minimum of 6-7 years of experience in senior cloud management roles is required for this position.
• Excellent understanding and proven experience in Public Cloud implementation, workload migration and management in a multi-site enterprise environment
• Proven experience plus relevant professional certifications (MS Azure, AWS etc)
• Professional certifications in Azure, AWS, Google Cloud, or multiple cloud providers are required for this role.
• Practical experience of managing Enterprise Public Cloud Services
• Life insurance experience within a regional or multinational scope will be an advantage
• Experience within a decentralized organization, preferably within the Group unit where delivery is through influence rather than direct control
• Sound understanding of IT operating model design and best practices

Be part of AIA Philippines's Technology Hub, AIA Digital+

We are a brand that captures AIA's Group-led Technology, Digital and Analytics hubs dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

Launched in Mainland China, Malaysia and the Philippines, AIA Digital+ is bringing together top Technology, Digital and Analytics talent to accelerate AIA's transformation and secure our position as the technology leader in the insurance industry.

At AIA and AIA Digital+, we strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to cultivate an inclusive work environment that accepts the strength of heritage and individuals.

JOIN US NOW Be part of the Industry's certified GREAT PLACE TO WORK for and enjoy these comprehensive benefit package upon hire and upon regularization;

HMO with free 4 dependents (upon hire for Principal and upon regularization for the eligible dependents)

15 days VL and 15 days SL (Pro-rated for mid-year hire)

Guaranteed 14th-month pay

Annual Targeted Incentive (Performance Bonus)

Group Life Insurance

Protection benefits and a lot more w/c will be discussed during the job offer stage

#AIAPhilippines #AIADigital+PH

#AIAITPH #EmpowerYourCareer

#HealthierLongerBetterLives #EqualOpportunities