46 Cloud Computing Specialists jobs in the Philippines

Position: Business Development Manager
Location: BGC br>Work Setup: Hybrid
Work Schedule: 9:00 AM – 5:00 PM < r>Salary: PHP 100,000

Qualifications:
-- Bachelor’s degree in Business Administration, Marketing, or a related field < r>-- Proven track record of success in business development, particularly in selling cloud services on AWS
-- Minimum of 3 years of strong experience in selling IT and cloud services in the Philippine market
-- Strong knowledge of cloud technology and its business benefits; relevant certifications are an advantage
-- Demonstrated ability to exceed performance metrics and close large, complex deals by presenting a compelling point of view
-- Excellent communication and presentation skills
-- Strong client relationship and negotiation skills
-- Ability to work independently and within a team
-- Proficiency in CRM systems and Microsoft Office Suite
-- Minimum of 1–2 years of experience selling AWS cloud services < r>
Responsibilities:
-- Deliver revenue targets within the assigned territory
-- Act as a business partner to clients, offering solutions to their most challenging problems using 1CH’s services < r>-- Clearly articulate 1CH’s value proposition for cloud migration, modernization, and cloud-native application development (including SAP) < r>-- Execute weekly business closures and plan for long-term strategic engagements
-- Ensure client satisfaction and build strong engagement with 1CH
-- Collaborate with the technical team to ensure seamless service delivery
-- Serve as a trusted advisor by sharing relevant insights and information with clients
-- Maintain accurate sales records and customer information in the CRM system

As a Cloud Architect, you will be responsible for designing, implementing, and managing cloud-based solutions to meet organization's needs. You will work closely with engineering and development teams to ensure that cloud infrastructure is scalable, secure, and reliable. The ideal candidate will have a strong background in cloud computing technologies, architecture design, and infrastructure management.

Responsibilities:

Design and implement cloud-based solutions that meet the organization's technical and business requirements.Work closely with engineering and development teams to ensure that cloud architecture is aligned with business objectives.Evaluate cloud services, platforms, and technologies to recommend the best solutions for the organization.Develop and maintain cloud architecture documentation, including diagrams, standards, and best practices.Collaborate with security teams to implement and maintain cloud security best practices.Monitor and optimize cloud infrastructure performance, scalability, and cost.Provide technical leadership and guidance to cross-functional teams.Stay up-to-date with emerging cloud technologies and best practices.Requirements

Requirements:

Bachelor's degree in Computer Science, Information Technology, or related field (Master's degree preferred).3-5 years of experience designing, implementing, and managing cloud-based solutions.Strong understanding of cloud computing concepts and architectures Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform.Proficiency in infrastructure as code.Knowledge of containerization and orchestration technologies.Familiarity with networking concepts and protocols.Excellent communication and collaboration skills.Certifications such as AWS Certified Solutions Architect, Azure Solutions Architect Expert, or Google Professional Cloud Architect are a plus.

**Responsibilities**:

- Implement and manage Windows Azure Active Directory (AAD)
- Secure and provision data access using technologies such as Dynamic Access Control (DAC), Work Folders and Workplace Join Others
- Provide technical expertise and directions to day-to-day security operations
- Provide technical guidance for troubleshooting issues
- Stay current on security trends to mitigate potential security exposure
- Design, build, run complex solutions and run the project

**Qualifications**:

- Graduate of Bachelor’s Graduate, preferably Computer, Business, Economics, Engineering, Law, Science or other related fields
- Must have at least three (3) years in scoping and delivering cloud technology innovation services in the various industries: Banking, Capital Markets, Insurance, Retail, etc
- Must have at least four (3) years with public cloud platforms: AWS, Azure, Google Cloud Platform Required AWS, Azure, or Google Cloud Platform certification
- Must have at least two (2) years of technical architecture design, evaluation, and investigation
- Must have at least two (2) years of professional experience in three (3) of the following areas:

- Server Operating Systems, Microsoft Windows, Unix, Linux
- Virtualization Platforms, VMWare, Hyper-V
- Cloud Computing and Storage AWS, Azure, RedHat
- Workload Migration Automation Tools Double-Take, Racemi
- Cloud Management Platforms Vrealize

**Join our high-performing team and enjoy these benefits**:

- Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Pan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and housing plan
- Company-sponsored trainings like upskilling and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment

**TERMS AND CONDITIONS**

**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma (for graduates only) and/or Certificate of Graduation
- Certificate of Employment (COE) and/or SSS Employment History
- Government Documents:

- SSS ID and/or SSS Verification Form
- SSS Statement of Account (SOA)
- SSS Certificate of Contribution
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
- NSO Birth Certificate

**Salary**: Php54,000.00 - Php145,000.00 per month

Schedule:

- 8 hour shift
- Rotational shift

JOB SUMMARY The Cloud Security Architect is responsible for designing, implementing, and managing the organization’s cloud security architecture. Cloud Security Architect ensures the security of cloud-based systems and data through continuous monitoring, assessment, and improvement. This specialist develops security strategies, enforces security policies, and collaborates with other IT teams to address potential vulnerabilities. The Cloud Security Architect ensures that data, applications, and infrastructure within the cloud are protected against unauthorized access, cyber threats, and other security risks. This role involves collaborating with other IT professionals, conducting security assessments, and staying updated on the latest cloud security technologies.General Responsibilities • Provide leadership in cloud architecture for both infrastructure and applications across private cloud, Microsoft Azure, Google Cloud, and AWS platforms.• Perform the functions and responsibilities of the Cloud Administration Development Manager in case the position is vacant.• Serve as the subject matter expert (SME) on Cloud Security for the organization globally.Designing and Implementing Secure Cloud Architectures • Create and enforce cloud security policies, implement appropriate security controls, and configure cloud services to align with organizational security requirements.• Identify and mitigate security risks within cloud environments.• Assess vulnerabilities and implement effective risk mitigation strategies.• Respond to security incidents and manage resolution processes.• Translate security and technical requirements into business-aligned requirements.• Communicate cloud security risks clearly to various audiences, including business leaders and engineers.• Design technical solutions with a security-first mindset, including creating prototypes and proofs of concept.• Collaborate with application developers and system administrators to deliver secure, creative solutions to complex technology challenges.Collaboration and Cross-Functional Alignment • Work with cloud engineering teams, developers, and other IT professionals to embed security into all cloud-related processes and deployments.• Participate in working groups that adapt the company’s security policies and standards for application in cloud environments.Regulatory Compliance and Documentation • Ensure adherence to applicable regulations and industry standards related to cloud computing security.• Develop and maintain security standards, policies, procedures, and best practice documentation.Continuous Learning and Trend Awareness • Stay up-to-date with the latest industry trends, emerging threats, and cloud security technologies.• Apply industry best practices to enhance the security posture of cloud environments. ACCOUNTABILITIES The Cloud Security Architect is accountable for ensuring the design, implementation, and maintenance of secure, compliant, and resilient cloud architectures across various platforms, including Azure, AWS, Google Cloud, and private cloud environments. This role is responsible for identifying and mitigating cloud security risks, enforcing cloud- specific security policies, and aligning security strategies with business goals. The Cloud Security Architect is also expected to guide cross-functional teams, respond to security incidents, and ensure adherence to industry standards and regulatory requirements. Effective risk mitigation, regulatory compliance, proactive threat detection, and strong collaboration are key outcomes of this role.Requirements • Bachelor’s or master’s degree in computer science, BS Information Technology or any related course.• At least 3 years of working experience as Cloud Architect or Cloud Engineer with proven skills in managing a Cloud Infrastructure Team, preferably in a Fintech or Financial Industry.• Above average management skill, Experience on Cloud Tools, Cloud Infrastructure Administration, Technical skills in the development cycle and operations skills for maintenance and support, Collaboration skill, Communication skills, Problem-solving skills and able to perform multi-tasking.Technical Requirements1. Cloud Platform Expertise (AWS, Azure, GCP)2. Cloud Security Principles and Threat Management3. Network Security and System Hardening4. Security Incident Handling and Response 5. Proficiency in and Scripting and Security Tools6. Systems and Infrastructure KnowledgeBenefitsHMO coverage upon hiring (with 2 free dependents upon regularization)Insurance Free lunch during onsite daysSick Leave and Vacation LeaveRice allowanceMedicine reimbursementsEducational assistance (for tenured employees)Work SetUp: Hybrid (2–3 days onsite per week)Schedule: 8:00 AM – 5:00 PM (follows local time and holidays; schedule may vary based on the Department Head/Manager’s discretion)Location: Makati City

JOB SUMMARY The Cloud DevOps Architect is responsible for the assessment, design, and engineering of DevOps solutions in complex technology environments. Design and build DevOps technical solutions for cloud-native, cloud-enabled, and on-prem infrastructure with microservices or traditional application patterns. The DevOps Architect also designs and implements DevOps strategies to streamline software development and deployment processes, fostering collaboration between development and operations teams. They focus on creating and optimizing CI/CD pipelines, automating infrastructure, and ensuring robust system reliability and security.DUTIES AND RESPONSIBILITIES General Responsibilities • Assess, design, and implement DevOps solutions in complex and dynamic technology environments.• Develop DevOps architectures for cloud-native, cloud-enabled, microservices-based, or traditional application models.• Act as a subject matter expert (SME) in DevOps, providing guidance on tools, best practices, and methodologies.• Lead and manage the DevOps team to ensure efficiency, effectiveness, and continuous improvement.• Evaluate and recommend tools and technologies that enhance the DevOps process and infrastructure.• Perform the functions and responsibilities of the Cloud Administration Development Manager when the position is vacant. Design and Implementation Design and Implementation • Develop and implement DevOps strategies, frameworks, and tools to optimize software development and deployment pipelines.CI/CD Pipelines • Create, maintain, and optimize continuous integration and continuous delivery (CI/CD) pipelines to automate the software release process. Infrastructure Automation • Design and implement solutions for automating infrastructure provisioning and management, ensuring efficient and scalable environments.Monitoring and Logging • Implement robust monitoring and logging systems to track system performance, identify issues, and ensure system reliability.System Reliability and Security • Ensure that systems are reliable, secure, and compliant with relevant standards and regulations.Best Practices and Mentoring • Advocate for DevOps methodologies and best practices to improve team collaboration, productivity, and efficiency.• Mentor team members on DevOps principles and practices, fostering a culture of learning and continuous improvement.ACCOUNTABILITIES The Cloud DevOps Architect is accountable for the design, implementation, and continuous improvement of scalable, secure, and efficient DevOps solutions that support the organization’s software development and deployment processes. This role ensures the reliability of cloud infrastructure, the effectiveness of CI/CD pipelines, and adherence to DevOps best practices. The Cloud DevOps Architect is also responsible for mentoring the DevOps team, driving automation, and aligning infrastructure strategies with business objectives. High system availability, operational efficiency, secure configurations, and strong cross-team collaboration are key outcomes expected from this role.Requirements • Bachelor’s or master’s degree in computer science, BS Information Technology or any related course.• At least 3 years of working experience as Cloud Architect or Cloud Engineer with proven skills in managing a Cloud Infrastructure Team, preferably in a Fintech or Financial Industry.• Above average management skill, Experience on Cloud Tools, Cloud Infrastructure Administration, Technical skills in the development cycle and operations skills for maintenance and support, Collaboration skill, Communication skills, Problem-solving skills and able to perform multi-tasking.Technical Requirements1. Cloud Infrastructure and Platform Expertise (AWS, Azure, GCP)2. CI/CD Pipeline Design and Management3. Infrastructure Automation and Scripting4. Monitoring, Logging, and System Reliability5. DevOps Tools Proficiency (e.g., Jenkins, Ansible, ELK)BenefitsHMO coverage upon hiring (with 2 free dependents upon regularization)InsuranceFree lunch during onsite daysSick Leave and Vacation LeaveRice allowanceMedicine reimbursementsEducational assistance (for tenured employees)Work Setup: Hybrid (2–3 days onsite per week)Schedule: 8:00 AM – 5:00 PM (follows local time and holidays; schedule may vary based on the Department Head/Manager’s discretion)Location: Makati City

**Introduction**
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including IBM Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
**Your role and responsibilities**
Helps in Cloud Migration Solution Design and delivery through following: leads and builds Migration architecture solution for multi-cloud environment s.t. AWS (major), other clouds like Azure, ICP etc. Leads and builds migration solution for hybrid cloud platform (on-prem, off-prem, dedicated cloud). Leads the team to design Migration strategy, migration tools, migration network requirement, application, database and integration component migration pathways. Leads the team to adopt right migrate tools for various migration method for (rehost, refactor, rearchitect, replatform, containerization etc.). Leads and SME in Migration methodology and can lead the method adoption workshop, method tailoring as Client environment and Client industry. SME by providing significant contribution to Migration Project manager on Technical elements of WBS, estimation, migration risk, dependencies, Minimum viable product (MVP). Deep knowledge on AWS platform, service catalogue and candidate should have a capabilities to map client platform and application deployment requirement into AWS platform specific services and configuration.
**Required technical and professional expertise**
* Cloud Migration Solution Design and delivery through following: leads and builds Migration architecture solution for multi-cloud environment s.t. AWS (major), other clouds like Azure, ICP etc.
* Leads and builds migration solution for hybrid cloud platform (on-prem, off-prem, dedicated cloud).
* Leads the team to design Migration strategy, migration tools, migration network requirement, application, database and integration component migration pathways.
* Leads the team to adopt right migrate tools for various migration method for (rehost, refactor, rearchitect, replatform, containerization etc.).
* Leads and SME in Migration methodology and can lead the method adoption workshop, method tailoring as Client environment and Client industry.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Do you have a passion for Azure PaaS/IaaS and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to improve the stability and performance of the solutions they are deploying in Azure? Do you want to join one of Microsoft's fastest growing businesses? If so, we are looking for you!
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Planning and delivering proactive and reactive support including onsite presence as needed (post Covid restrictions)
+ You will work with a larger customer account team to strengthen customer relationships and to work on Microsoft cloud and application innovation strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs
+ You will Identify and manage customer goals and Support for Mission Critical (SfMC) opportunities across Azure PaaS to improve the quality, consumption, and health of the customer's solution
+ You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer's solution
+ You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience
+ You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers
+ You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans
+ You will share and gain knowledge through technical communities
+ You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers
**Qualifications**
Required Qualifications
+ 5+ years of technical engineering experience with coding in C#, Java, Typescript, JavaScript, or Python OR equivalent
+ 5+ years of experience architecting and building enterprise services on Azure or AWS
+ 5+ years of Azure PaaS experience with SME-level depth in:
+ Azure Container Services (AKS, ACA, ACI)
+ Azure API Management
+ Azure App Service
+ Azure Function
+ Application Development
+ Strong expertise in designing and implementing Azure PaaS solutions
+ Skilled in writing secure, reliable, maintainable code with testing/debugging
+ Proficient in GitHub and/or Azure DevOps
+ Proven experience delivering complex enterprise software
+ Comfortable operating in ambiguous, fast-paced environments
+ Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
+ Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
Preferred Qualifications
+ Familiar with Microsoft Cloud Adoption and Well-Architected Frameworks
+ Deep knowledge of .NET Core, .NET Framework, and C#
+ Strong background in DevSecOps and Site Reliability Engineering
+ Proficient in application monitoring tools (App Insights, Prometheus, Grafana)
+ Experienced in microservice design and container ecosystems (Kubernetes, Docker, Service Mesh)
+ Strong experience in Azure storage, networking, and compute solutions
+ Knowledge of high availability and disaster recovery for IaaS
+ Familiar with Azure security services/features
+ Skilled in infra-as-code using Azure Bicep, ARM templates, Terraform, Ansible
+ Experience in systems management, network operations, software support, IT consulting, or related roles.
+ Solid understanding of client/server, networking, and Internet technologies fundamentals.
+ Knowledge and experience in multi-cloud platforms like AWS, GCP etc.
+ Knowledge and experience in Microsoft Copilot products, AI, and Machine Learning
+ Knowledge and experience in Azure relational databases and NoSQL database services
+ Knowledge and experience in open-source technology like LAMP
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Do you have a passion for M365 and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to grow their Customer Engagement platforms? Do you want to join one of Microsoft''s fastest growing businesses? If so, we are looking for you!
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- You will work with a larger customer account team to strengthen customer relationships and to work on Microsoft AI Business Solutions strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs
- You will Identify and manage customer goals and Support for Mission Critical (SfMC) opportunities across AI Business Solutions to improve the quality, consumption, and health of the customer's solution
- You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer's solution
- You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience
- You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers
- You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans
- You will share and gain knowledge through technical communities
- You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers
**Qualifications**
**Required Qualifications:**
**Microsoft Teams Enterprise Voice:**
+ Design, deployment, and management of Teams Phone (Enterprise Voice), including Direct Routing, Operator Connect, and integration with Session Border Controllers (SBCs).
+ Experience with VoIP, PBX migration, and Unified Communications solutions.
+ Troubleshooting call quality, voice routing, and telephony integration issues.
+ Familiarity with Teams-certified devices and endpoint management for voice solutions.
**Endpoint Management** **(Intune & SCCM/MECM):**
+ Deep expertise in Microsoft Intune (Endpoint Manager) for mobile device and application management (MDM/MAM), including policy creation, compliance, and security baselines.
+ Advanced Experience with Microsoft Endpoint Configuration Manager (SCCM/MECM) for OS deployment, software distribution, application management, patch management, Strong PowerShell scripting, hierarchy design and co-management scenarios. Also having basic SCCM log review skill to determine troubleshooting direction.
+ Migration experience from SCCM to Intune, and hybrid/co-management environments, e.g. GPO migration, application migration, update management migration, etc.
+ Knowledge of Hybrid/Pure Entra ID join for Windows Device, Windows Autopilot, Windows Update for Business, and device lifecycle management.
+ Experience with Mobile / MacOS devices management in Intune
**Microsoft 365** **Ecosystem** **:**
+ Administration and support for Exchange Online, SharePoint Online, and Microsoft 365 Security & Compliance features (eDiscovery, DLP, Defender, etc.).
+ Integration of Teams with other M365 services and third-party UC solutions (e.g., Zoom, WebEx, Slack).
**Professional skills:**
+ Comfortable operating in ambiguous, fast-paced environments
+ Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
+ Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
**Additional Qualification** **:**
**Identity & Security** :
+ Azure Active Directory, Conditional Access, MFA, and identity federation (ADFS, Azure AD Connect).
+ PKI, certificate deployment, and NDES.
**Networking** :
+ Understanding of enterprise network concepts relevant to voice and endpoint management (QoS, firewall, VPN, SBC configuration).
**Preferred** **Qualification** **:**
**Scripting & Automation** :
+ PowerShell scripting for automation, reporting, and troubleshooting across Teams, Intune, and SCCM.
**Certifications:**
+ MS-700 (Managing Microsoft Teams)
+ MS-720 (Teams Voice Engineer Expert)
+ MS-102 (Microsoft 365 Administrator)
+ MS-500 (Security Administration)
+ MD-102 (Endpoint Administrator)
+ Other relevant Microsoft certifications
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Do you have a passion for Dynamics and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to grow their Customer Engagement platforms? Do you want to join one of Microsoft's fastest growing businesses? If so, we are looking for you!
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Planning and delivering proactive and reactive support including onsite presence as needed.
+ You will work with a larger customer account team to strengthen customer relationships and to work on mobile-first cloud-first strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs.
+ You will Identify and manage customer goals and Support for Mission Critical (SfMC) opportunities across Dynamics 365 CE and Power Platform to improve the quality, consumption, and health of the customer's messaging solution.
+ You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer's solution.
+ You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience.
+ You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers.
+ You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans.
+ You will share and gain knowledge through technical communities.
+ You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers.
**Qualifications**
Required Qualifications
+ 5+ years of Dynamics 365 CE or Power Platform related experience.
+ Clear understanding of how Dynamics 365 CE interacts with other technologies and platforms (e.g. Azure, Exchange Online).
+ Experience and confidence engaging with Senior customer resources, handling complex and challenging scenarios.
+ Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
+ Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
+ Must have experience leading and driving projects as well as motivating others.
+ Must be self-motivated, resourceful and able to handle multiple responsibilities as a Microsoft Cloud Solution Architect and Support for Mission Critical professional.
Preferred Qualifications
+ Need to demonstrate the ability to develop strong strategic customer relationships that gain the trust and respect of customers.
+ Need the ability to handle critical technical issues and work in difficult support situations.
+ Need a proven ability to handle difficult or sensitive situations with exasperated customers.
+ Certification in Microsoft and competing Cloud Technologies.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .