78 Clinical Supervisor jobs in the Philippines

Are you a skilled and compassionate healthcare professional ready to take the next step in your leadership

journey? We're looking for a Nurse Supervisor who can inspire teams, elevate patient care, and drive service excellence. If you thrive in a fast-paced clinical setting and are passionate about both people and patient outcomes — this is the role for you.

What You'll Do

Your daily responsibilities include:

• Guide and mentor nurses to deliver outstanding, empathetic patient care
• Champion a culture of compassion, professionalism, and service excellence
• Supervise and coach nursing staff to foster continuous learning and growth
• Address personnel concerns with fairness, empathy, and respect for policies
• Lead by example in resolving patient concerns and delivering high-quality service
• Collaborate with clinic staff to ensure every patient feels seen, heard, and cared for
• Monitor care standards, uphold patient safety, and ensure documentation accuracy
• Initiate quality improvement projects to enhance care delivery
• Prepare and submit reports as required by clinic leadership
• Serve as Pollution Control Officer in compliance with regulatory standards

Qualifications

Education:

• BS Nursing graduate (Valid PRC license required)

Experience/Knowledge:

• At least 2 – 4 years of supervisory or leadership experience in a healthcare setting

• Strong background in clinical operations and patient-centered care

• Excellent interpersonal, communication, and problem-solving skills

• Computer-proficient; able to multitask in fast-paced settings

• BLS certification is a plus

Traits:

• Positive role model to the team

• Calm, compassionate, and able to work efficiently in a fast-paced clinic

• Amenable to rotational shifts with graveyard schedule (5-day work week, varying rest days)

What We Offer:

We offer competitive and meaningful benefits because we value our team:

• Guaranteed up to 15th Month Pay
• Quarterly Rice Subsidy
• Medicine Benefit
• HMO Coverage
• Life Insurance
• Convertible Leave Credits

Next Steps: Required Application Form

To be considered for this role, please complete the following form:

Note: Failure to fill out the form may result in your application not being considered for interview.

Already submitted this form before? No need to resubmit. We'll review your past responses.

Ready to join us?

Make a difference in everyday healthcare—apply today

Note:

If you've applied with us recently and were not selected, we kindly encourage you to reapply after six

(6) months. This allows time for further growth and experience, and ensures we give every applicant a fair and refreshed consideration. We truly appreciate your interest and look forward to the possibility of reconnecting in the future

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Manage daily team operations such as attendance, production, inventory etc.
• Provides feedback and coaching to frontline staff on performance and behavior-related observations
• Serves as subject matter expert for any case related queries requiring resolution
• Sets team direction, resolves issues and provides guidance to team members on cases
• Responsible for performance monitoring and completion of annual common review evaluations
• Escalates concerns or operational issues to the proper channel
• Performs quality audit on selected cases to ensure alignment and calibration to process and quality parameters
• Prepares business review updates, prepare and monitor reports related to business metrics such as member enrollments, quality and health improvement results
• Identify opportunity for automation and process improvements in coordination with Operations Excellence
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Active USRN License in a Mainland State
• 2+ years of clinical experience
• With experience in People Management or Supervisory Experience
• Proficient in Verbal and Written Communication
• Knowledge on basic MS Applications: Excel, PPT, Word
• Should be data driven because it will deal with understanding reports and analytics

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Optum is a drug-free workplace Optum Global Solutions (Philippines) Inc. All rights reserved.

Primary Responsibilities:

• Establishes training strategies and approaches

• Demonstrates knowledge of the business environment and business requirements

• Collaborates with internal/external business partners using a consultative approach to identify business goals and performance gaps (e.g., leadership, Human Capital, external customers, Vital Signs)

• Manages the assessment of performance gaps to drive identification of the business need

• Identifies the root cause of performance gaps and the role of training in addressing them, if any

• Identifies non-training solutions to address business needs/performance gaps, where appropriate (e.g., organization design, leadership development, change management, team dynamics)

• Evaluates learner readiness to tailor planning of training solutions

• Translates business needs into training/development needs

• Identifies/selects appropriate training methodologies and communicate to stakeholders (e.g., leadership, training staff, business partners), in order to drive adoption

• Leverages all relevant training/development approaches (e.g., learning from experience, learning from others, learning from education)

• Identifying and maintaining training best practices and trends

• Identifies current and emerging trends in the training industry (e.g., using Corporate Leadership Council, gOEbase, ASTD, SHRM, eLearning Guild, ISPI)

• Maintains knowledge of current and planned technology capabilities in the business

• Maintains awareness of a variety of training delivery modes (Instructor-Led, Computer-Based, blended, webinar)

• Maintains knowledge of new/emerging learning techniques/technologies (e.g., video conferencing, video streaming, social media, mobile, gaming)

• Contributes ideas to influence the adoption of technology solutions that enhance training outcomes in the business

Qualifications:

• Licensed Medical Allied Professional
• At least 5 years of experience in training facilitation
• At least 2 years of supervisory experience
• Flexible with scheduling: available for mid-shift hours across PH, IND, and PR regions
• Open to shifting schedules (Days off: Saturday & Sunday)

WHAT WE OFFER:

• Market Competitive Pay Levels
• Retirement Plan
• Medical Plan (HMO) from Day 1 of employment
• Dental, Medical, and Optical Reimbursements
• Life and Disability Insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Tuition Fee Reimbursement
• Employee Assistance Program (EAP)
• Annual Performance Based Merit Increases
• Employee Recognition
• Training and Staff Development
• Employee Referral Program
• Employee Volunteerism Opportunity
• All Mandatory Statutory Benefits

WHO WE ARE

• Optumis the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
• UnitedHealth Groupis a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
• We're a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.
• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
• We're a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 25,000 employees in the Philippines.
• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that's dedicated to Caring. Connecting. Growing together.

JOB SUMMARY

Supervise nurses in a highly regulated department responsible for performing medical necessity case reviews for appropriateness of medical care and service. Supervise the day-to-day clinical operations and functions within the department, ensuring productivity and quality metrics are met.

Key Duties and Responsibilities

• Provide oversight and interpretation of state/federal regulations and NCQA standards impacting member appeals and grievances from a clinical perspective.
• Ensure that the clinical Appeals and Grievance department processes all cases in accordance with policies and procedures
• Utilize clinical expertise to serve as a resource to the team regarding escalated or complex clinical issues
• Monitor and distribute team's caseload and ensure adequate coverage
• Monitor and evaluate performance standards and provide feedback and guidance or problem resolution.
• Identify and develop opportunities for process improvement and work with various leaders to ensure problems are corrected
• Train and onboard new team members
• Audit staff to standards and provide continuous feedback
• Assist management in committee work, regulatory audits and regulatory reporting.
• Analyze and interpret state and federal regulatory requirements and NCQA standards and provide guidance to team to ensure adherence

MINIMUM QUALIFICATIONS

• Valid USRN license
• Bachelor's degree in nursing preferred.
• 3+ years of combined nursing and appeal and grievance, or utilization management or case management experience.
• Previous supervisory experience strongly preferred.
• Knowledge of coding preferred. Previous Quality Improvement experience preferred.
• Knowledge of DHCS/DMHC regulations preferred.

About the role

We are looking for a dedicated and caring Patient Care Associate to join our team at the Kaiser Medical Center in Makati City, Metro Manila. This position will involve providing high-quality patient care and support as part of a critical project-based role. As a Patient Care Associate, you will be an integral part of our mission to deliver exceptional healthcare services to our patients.

What you'll be doing

• Greeting and welcoming patients, and assisting them with check-in and check-out procedures
• Monitoring and recording patient vital signs, symptoms, and progress
• Providing compassionate and attentive patient care, including assistance with daily living activities
• Collaborating with the medical team to ensure seamless coordination of patient care
• Maintaining accurate and detailed patient records and documentation
• Adhering to all hospital policies, procedures, and safety protocols
• Contributing to a positive and professional healthcare environment

What we're looking for

• A minimum of 1 year of experience in a patient care or healthcare support role
• Strong communication and interpersonal skills, with the ability to interact compassionately with patients and their families
• Excellent attention to detail and the ability to accurately record and maintain patient information
• A team-oriented mindset and the flexibility to adapt to a fast-paced healthcare environment
• Certification or training in patient care, medical administration, or a related field is preferred

If you are ready to join our team and make a meaningful impact, apply now for this exciting opportunity.

We are seeking a detail-oriented and empathetic
Patient Care & Consultation Coordinator
to support our mental health practice. This role involves handling patient pre-consultations, managing follow-ups, coordinating schedules (with a focus on international patients), and maintaining strong communication throughout the patient journey. The ideal candidate is highly organized, proactive, and skilled at building trust with patients while ensuring smooth operational flow.

Key Responsibilities

• Conduct pre-consultations and assist patients in understanding the intake process.
• Manage scheduling and appointment coordination, including for international patients across time zones.
• Perform patient outreach via phone calls, email, and follow-ups to ensure engagement and satisfaction.
• Fill out and process patient paperwork accurately and promptly.
• Follow up with warm leads to increase patient conversion and retention.
• Collaborate with providers and team members to support efficient clinic operations.

Requirements
*Qualifications & Preferences *

• Excellent communication skills with a clear, neutral speaking voice (no heavy accent).
• Prior experience in billing (preferred).
• Background in mental health services or practices (highly preferred).
• Sales and social media management experience (huge plus).
• Strong organizational skills with attention to detail.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

*Tools & Systems Used *

• CRM: GoHighLevel
• EMR: Valant
• Phone/Scheduling: Weave

JOB PURPOSE:

The position is responsible for delivering the highest quality of care to VIP Members and/or regular members and efficient execution of service recovery, as may be necessary.

DUTIES AND RESPONSIBILITIES:

• Carries out best-in-class assistance to VIP members and/or specially endorsed members availing of In-patient or Out-patient HMO services
• Executes seamless service recovery for Members/Clients who have major service complaints
• Ensures availability of LOA and confirms schedule of availment with providers and members
• Liaise with doctors, nurses and hospital staff when needed
• Upholds expertise in delivering VIP assistance and service recovery according to CX's protocols
• Recommends service solutions to further elevate the company's service level that may eventually impact on PhilCare's business objectives and goals
• Monthly submission of performance/ availment with handled members/ accounts
• To take any other responsibilities or tasks that are within the employee's skills and abilities whenever reasonably instructed

QUALIFICATIONS:

• University degree graduate of any Medical allied, preferably BS Nursing
• At least 3 years of related work experience
• With good Customer Service, Customer Focus, Phone Skills, Listening, Verbal Communication, Data Entry Skills, Product Knowledge, Job Knowledge, Objectivity, Dependability, and can do Multi-tasking
• Familiar with HR principles, practices and Timekeeping procedures
• Knowledge of MS Office Applications

Working Environment: Field and Office-based

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Life insurance

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What's your expected monthly salary?

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person