68 Clinical Operations jobs in the Philippines

• 12+ years of experience, preferred
• 10+ years proven health care management experience, preferred
• 3+ years as a Director, preferred
• Individuals with a BSN and RN license, strongly preferred
• Previous working experience in physician offices or related US healthcare organizations with rheumatology, oncology, urology, or other therapeutic areas an advantage
• Knowledge of US health-care related computer applications including practice management systems, electronic health record systems, etc. an advantage
• Bachelor's degree in related field, or equivalent work experience, preferred

Highlights

• Competitive compensation and benefits packages
• Continuous professional development and learning opportunities
• Regular engagement activities and events

___

CLINICAL OPERATIONS SUPPORT COORDINATOR

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent

ROLE OVERVIEW

We are looking for a Clinical Operations Support Coordinator to be part of our team.

• This role is responsible will be responsible for the coordination of the administrative procedures needed to facilitate daily clinical operations of the Company Specialty Clinic Service Line. This position coordinates operations of the eCare Service Line as outlined below.

MAIN RESPONSIBILITIES

• Participate in the development of operational and clinical workflow. Assist and educate hub staff on new implementations.
• Work in conjunction with Clinical Informaticist and Quality Partner to manage paperwork and activities necessary to establish remote access with external EHRs and assist with activation/deactivation of accounts, software upgrades, staff training, etc.
• Manage all equipment and connectivity testing, troubleshoot, and issue resolution. This includes filing IT tickets, following up on issues, education of other employees, working with individual site personnel, communicating with IT personnel, etc.
• Assist with implementation tasks and go-live events.
• Assist with data analysis to determine quality improvement opportunities related to the key performance indicators of the service line.
• Assist with month-end data compilation and processing.
• Coordinate with management of physician scheduling and communication.
• Assist in development and maintenance of policy and procedure to ensure compliant and efficient workflow.
• Coordinate and track scheduling of patient visits and on-demand assessment to facilitate efficient workflow.
• Receive data and input information into various computer systems, databases, and spreadsheets as directed. Performs duties in an efficient, accurate and timely manner.
• Manage incoming phones calls from patients, clinical sites, or providers; demonstrating professionalism and excellent customer service.
• Complete video equipment checks per unit specific guidelines and troubleshoots as necessary.
• Performs generalized secretarial duties in an accurate and timely manner to include, but not limited to: transpose handwritten or verbal communication to a typed format, edits all typing for typos and correct as necessary, makes copies of products as requested, collate, assemble, and distribute information as directed.
• Performs tasks, as directed by supervisor/director, to assist in efficient operation of the Service Line to include, but not limited to: supply ordering and equipment maintenance.
• Assist with internal and external customer service activities, including planning and coordinating events, facilitating communication with service line.
• Other duties as may be assigned.

REQUIREMENTS

• At least three (3) years of Healthcare BPO experience is a must.
• Excellent Customer service skills and Technical skills are preferred
• Willing to work on a shifting schedule
• Willing to work at Tower 1, Rockwell Business Center, Ortigas (beside Medical City)

Fresenius Medical Care
is the world's leading provider of dialysis products and services. We care for people with chronic kidney failure, of whom around 3.4 million worldwide depend on dialysis treatment. Thanks to our decades of experience in dialysis, our innovative research and our value-based care approach, we can help them to enjoy the very best quality of life.

We are a
People-Centric organization
, capitalizing on our harmonized global values of being
Collaborative, Proactive, Reliable, and Excellent.
Our compensation strategy approach follows our
Total Rewards Philosophy
of driving and differentiating performance to attract, retain, and engage talents. We provide competitive pay, reward and benefits programs, and learning and development opportunities.

Pay

• Offers Competitive Base Pay with a premium on experience and competency

Reward Programs

• Individual and Team Recognition Programs

Benefits

• 13th Month Pay
• With Mandatory SSS, Pag-ibig and Philhealth Benefits
• Allowances
• Comprehensive HMO, Group Life, and Personal Accident Insurance Coverage
• Retirement Program
• Vacation and Sick Leave Credits
• Annual Physical Examination and Vaccination Program
• Flu, Pneumonia and Hepa B Vaccines

Learning and Development

• Career Development Opportunities

Talk to us to learn more
OVERALL PURPOSE OF JOB:
The Unit Head is responsible for the day-to-day operations of the clinic in the areas of patient management, inventory monitoring, cash and billing review/monitoring, clinic fixed assets custodianship, records management, facility management, clinic cost center profitability, and compliance with regulatory agencies (e.g. Department of Health, Philhealth, EMB), FME compliance and internal control policies, Clinical Work Flow Processes and Clinical Quality Standard doing so is anchored on the goal of delivering the clinic's revenue and treatment budgets, while always ensuring customer satisfaction through the delivery of excellent customer service, all within the bounds of Company policies, rules, regulations and ethical standards

DUTIES AND RESPONSIBILITIES:
FINANCIAL
Supports the Operations Manager to ensure achieving the clinic's goals and objectives (e.g. Budget/ Targets/ KPIs)

• Revenue/ Treatment numbers/ Patient count
• Cost management
• Maximizing clinic capacity (utilization rate)
• Optimize Personnel scheduling

Inventory management

• Ensures that the Clinic has adequate supplies (treatment-related and admin supplies), at all times, to ensure continuity of business or no disruption of operations.
• Oversees the periodic inventory count and ensure resolution of variances
• Ensures consumption is aligned to the treatment protocol and bill of materials

Accountable to the management on the clinic business performance. Understands profit or loss and develops strategies to ensure achieving objectives and targets.

Cash Management - ensures availability of funds (PCF), at all times, to cover for clinic expenses; cash collections are promptly deposited; cash advances are timely liquidated.

Fixed Assets Management

• Ensures that all Fixed assets in the clinic are accounted and included in the asset listing
• Conducts regular fixed asset count and resolve any noted discrepancies
• Ensures that all fixed assets of the clinic are working as they are intended (e.g. repairs and maintenance)
• Request for replacements or additional assets, as needed
• Process asset disposal

Claims Management

• Ensures timely and accurate submission/ transmittal of claims
• Ensures that the clinic timely addresses the deficiencies of the RTH and Denied Claims
• Ensures updates are regularly received on the status of the claims submitted

STAKEHOLDER MANAGEMENT
Patients

• Attending to patient inquiry
• New patient orientation (e.g. on the processes, facility. Funding bodies, etc)
• Ensures Optimal patient experience within the facility
• Addresses patient complaints related to billing, payment, treatment concerns and ensures immediate remedy
• Support marketing programs for patient attraction and retention

Processes

• Ensures proper implementation and strong adherence to policies and procedures
• Ensures that the clinic personnel are updated with the appropriate tools and technologies adapted by the company (e.g. MS Office, SAP, Beacon, SharePoint, PowerBI, etc.); and maximize these available tools
• Identify areas for improvement (process streamlining and efficiencies).
• Document work standards and processes related to clinical operations, and implements policies intended to optimize clinic resources without compromising patient care and expectations. Ensures completion of internal Renal IT Tools (e.g., NephroWeb, EuCliD, TMon etc.,) in order that all pertinent clinical and patient information is kept updated

Physicians

• Maintains external linkages with organizations (PSN, PhilHealth), as well as with special interest groups, in support of the Company's industry-benchmarking efforts
• Regular engagement with the Doctors
• Ensures timely release and payment of professional fees
• Ensures that the Doctors are aligned with the internal protocols and processes
• Ensures that marketing programs are implemented
• Works closely with Physicians, Dietician, and other members of the multidisciplinary team to collaborate to patient care plans.

People

• Coaching and mentoring of Business Admin personnel; ensures career progression and continuous growth
• Conflicts and issue resolution ensuring harmonious working relationship
• Skills assessment and ensuring people receive the required and appropriate trainings and support to perform assigned tasks and functions.
• Ensures that the personnel are equipped with the appropriate tools of trade (e.g. computers, printers, internet, accesses, etc.) and empowers in making decisions affecting their patient's treatment, continually builds and sustains patients's confidence in the knowledge and skill set of the assigned nurse/s, and other clinic staff and ensures patients privacy and safety at all times
• Participates in the recruitment (interviewing of applicants) and provide orientation for new hires and promotes long term retention of staff within the unit.
• Conducts regular performance evaluation for both probationary and regular employees and promote continuous professional development
• Ensures that people concerns are escalated to proper management (e.g. HR, OM, etc.) for resolution
• Ensures conducive working environment for admin and technician personnel

Payors/ Funding Bodies

• Maintains good relationship with the funding bodies
• Ensures that the Clinic Admin personnel are abreast with the latest circulars and implementation provision of the various payors
• Coordinates with the Collection Team on issues related to billings and claims processing

Regulatory

• Prepares and ensures that the clinic complies with all existing regulatory controls and proper monitoring of validity of government permits (e.g., Fire Safety Inspection Certificate, BIR 0605, Community Tax Certificate, DENR (Self-Monitoring Report, Certificate of Non- Coverage, Permit to Transport, Pollution Control Officer Certificate, Permit to Operate (GENSET), Interconnection Certificate, Waste Water Discharge Permit, Hazardous Waste Generator) Barangay Clearance Certificate, Business Registration Certificate, Mayor's Permit, Sanitary Permit to Operate, PHIC Accreditation, Department of Health License to Operate, DOH Certificate of Compliance (REDCOP), BLS and ACLS of Nurses, Sanitary Health permit (per employee and DOLE related requirements etc., to ensure that renewal applications are filed in a timely manner.
• Ensures Physician on Duty is present during HD Treatments to maintain the highest standard of patient care and safety.
• Ensures the timely completion of all clinical related reports (e.g., CQI, Clinical KPI reports, Clinical Audit etc.,)
• Collaborates with stakeholders, Medical Directors and attending Physicians to prepare the facilities for statutory local reviews.

Risk Management

• Reviews clinical related (patients and staff) events and provide corrective actions as recommended
• Implements and reinforces compliance with all internal and local regulations.
• Ensures compliance of all personnel to the Company issued business and clinical protocols/ processes, regulatory requirements, internal and external policies (including IPACE), laws and regulations

Facility Management

• Ensure the dialysis clinic's facilities and equipment are well-maintained and meet safety and regulatory standards.
• Liaise with Facility Management Team and service providers for facility repairs, equipment servicing, and supply replenishment.
• Conduct routine inspections of the clinic to identify and address safety, cleanliness, or maintenance issues.

QUALIFICATIONS:

• Preferably a graduate of Nursing or a related healthcare field, or an equivalent qualification.
• Must be a Registered Nurse with valid PRC License
• Candidate must have Hemodialysis Clinic Management Experience
• With substantial hands-on experience in Regulatory, Risk Management, People Management Process (hiring, performance management etc.)
• Aligned with FMC's global values: collaborative, proactive, reliable and excellent

Job Summary

KDCI Outsourcing is seeking a detail-oriented and highly organized Clinical Operations Administrative Coordinator  to ensure the smooth and effective management of client and Behavior Technician/RBT schedules. This role involves coordinating directly with ABA Program Supervisors, optimizing provider hours, and ensuring full utilization of client authorizations. The Scheduling Coordinator will support the company's vision by maintaining efficient scheduling practices, updating client/staff records across systems, and facilitating cross-departmental communication.

Strong organizational skills, attention to detail, and excellent communication are critical to success in this role.

Key Responsibilities

• Schedule direct ABA sessions in coordination with ABA Program Supervisors to maximize productivity.
• Review schedules to identify inefficiencies, optimize provider hours, and maximize authorization usage.
• Collaborate with Scheduling Coordinators to align client and provider schedules.
• Manage updates in Central Reach and maintain CSLOT's master scheduling spreadsheet.
• Support clinical staff in rescheduling cancellations while meeting productivity targets.
• Develop and improve scheduling tools to increase efficiency.
• Assist with creating schedules for new hires and new clients, and update ABA client charts.
• Maintain organized and updated records of client and staff information.
• Prepare and manage administrative documentation and spreadsheets.
• Perform other administrative and scheduling duties as directed by leadership.

Job Requirements

• 2–3 years of experience in administrative coordination, preferably in healthcare or ABA-related environments.
• Direct experience scheduling appointments for a multi-practitioner clinic is required.
• Proficiency in 
  Microsoft Excel
   and 
  Google Workspace
  .
• Experience with ABA practice management software (e.g., Central Reach) preferred.
• Strong organizational and multitasking skills with keen attention to detail.
• Excellent English communication skills, both written and verbal.
• Ability to work independently while thriving in a multidisciplinary, collaborative team environment.

Recruitment Process:

• Initial Interview
• Assessment
• SME Interview
• Client Interview
• Job offer

What Clinical Operations Management contributes to Cardinal Health

Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers.

Clinical Operations Management is responsible for strategic oversight and leadership direction within the Clinical Operations function.

Job Summary

The Director, Clinical Ops Management is responsible for the effective management of one or multiple Cardinal Health programs. This job is responsible for the financial performance of programs and also that operations are compliant with all organizational and regulatory guidelines. The Director, Clinical Ops Management works closely with manufacturers to ensure timely distribution to customers and the successful treatment of patients. This job oversees all activities related to program operation including customer support, IT and analytics.

Responsibilities

• Manages and is responsible for the performance of clinical operations programs, including meeting financial revenue and profit objectives.
• Leads large program team(s) in all functions including Operations, Quality, Production, Data Analytics, Customer Service and Nursing.
• Negotiates contracts on behalf of the organization with potential and existing customers.
• Oversees the activities of the Key Account Managers and Client Relationship Managers to ensure sales objectives and customer service levels are being met.
• Ensures the completion of quarterly business reviews with all customers related to managed programs.
• Maintains compliant operations and ensures the site is prepared for unexpected audit activity or visits from regulatory agencies.
• Collaborates with IT to improve upon product offerings by making adjustments to existing products and prioritizing technology improvement activity.
• Analyzes program data to generate routine and custom reports for internal use and for distribution to program customers.
• Performs special projects as needed to support business needs.

Qualifications

• 12+ years of experience, preferred
• 10+ years proven health care management experience, preferred
• 3+ years as a Director, preferred
• Individuals with a BSN and RN license, strongly preferred
• Previous working experience in physician offices or related US healthcare organizations with rheumatology, oncology, urology, or other therapeutic areas an advantage
• Knowledge of US health-care related computer applications including practice management systems, electronic health record systems, etc. an advantage
• Bachelor's degree in related field, or equivalent work experience, preferred

What is expected of you and others at this level

• Provides leadership to managers and experienced professional staff; may also manage front line supervisors
• Manages an organizational budget
• Develops and implements policies and procedures to achieve organizational goals
• Assists in the development of functional strategy
• Decisions have an extended impact on work processes, outcomes, and customers
• Interacts with internal and/or external leaders, including senior management
• Persuades others into agreement in sensitive situations while maintaining positive relationships

What Clinical Operations Management Contributes To Cardinal Health
Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers.

Clinical Operations Management is responsible for strategic oversight and leadership direction within the Clinical Operations function.

Job Summary
The Director, Clinical Ops Management is responsible for the effective management of one or multiple Cardinal Health programs. This job is responsible for the financial performance of programs and also that operations are compliant with all organizational and regulatory guidelines. The Director, Clinical Ops Management works closely with manufacturers to ensure timely distribution to customers and the successful treatment of patients. This job oversees all activities related to program operation including customer support, IT and analytics.

Responsibilities

• Manages and is responsible for the performance of clinical operations programs, including meeting financial revenue and profit objectives.
• Leads large program team(s) in all functions including Operations, Quality, Production, Data Analytics, Customer Service and Nursing.
• Negotiates contracts on behalf of the organization with potential and existing customers.
• Oversees the activities of the Key Account Managers and Client Relationship Managers to ensure sales objectives and customer service levels are being met.
• Ensures the completion of quarterly business reviews with all customers related to managed programs.
• Maintains compliant operations and ensures the site is prepared for unexpected audit activity or visits from regulatory agencies.
• Collaborates with IT to improve upon product offerings by making adjustments to existing products and prioritizing technology improvement activity.
• Analyzes program data to generate routine and custom reports for internal use and for distribution to program customers.
• Performs special projects as needed to support business needs.

Qualifications

• 12+ years of experience, preferred
• 10+ years proven health care management experience, preferred
• 3+ years as a Director, preferred
• Individuals with a BSN and RN license, strongly preferred
• Previous working experience in physician offices or related US healthcare organizations with rheumatology, oncology, urology, or other therapeutic areas an advantage
• Knowledge of US health-care related computer applications including practice management systems, electronic health record systems, etc. an advantage
• Bachelor's degree in related field, or equivalent work experience, preferred

What is expected of you and others at this level

• Provides leadership to managers and experienced professional staff; may also manage front line supervisors
• Manages an organizational budget
• Develops and implements policies and procedures to achieve organizational goals
• Assists in the development of functional strategy
• Decisions have an extended impact on work processes, outcomes, and customers
• Interacts with internal and/or external leaders, including senior management
• Persuades others into agreement in sensitive situations while maintaining positive relationships

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Job Summary
:

The Clinical Senior Operations Manager is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agreements and achieving financial expectations.

Essential Duties and Responsibilities
:

• Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention

• Ensures program has proficient training, staff development, and effective employee relation/recognition programs

• Responsible for selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements

• Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance

• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed

• Ensure that the operations is in compliance with active contracts

• Responsible for client relationships; facilitate open communications, understand client perspectives/expectations, and monitor client satisfaction

• Partnering with Business Development to leverage and expand new business from client(s)

• Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support

• Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner

• Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement

• Maintain relationships with strategic vendors in order to facilitate open communications, understand changing technologies and stay abreast of industry trends

• Participate in opportunity review calls for new business and facilitate site visits from potential clients, keep up to date through trade shows, industry events, and related activities

• Host Business reviews on regular basis, communicate the overall objectives within common reports (service reports and Operational Efficiency Reports), ensure that customer, operational and capacity requirements are addressed (i.e. Telecommunications, Information Technology, Legal, HR, Finance, Facilities), hold weekly meetings with all functional leaders and direct reports reviewing site operations, needs, and upcoming events

Minimum Hiring Qualifications
:

• Bachelor's Degree in Nursing with Active License as a '
  USRN
  ' (
  Compact License
  )
• 1 Year Minimum Experience as a
  Senior Operations Manager
  in a Contact Center Setting, With Experience Managing Teams Handling Utilization Management
  .
• Must be amenable working onsite in 'BRIDGETOWNE' but can also Provide Support to Other Locations Depending on Confirmed Site Assignments of the program

The Clinical Senior Operations Manager is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agreements and achieving financial expectations.

Essential Duties and Responsibilities:

• Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention

• Ensures program has proficient training, staff development, and effective employee relation/recognition programs

• Responsible for selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements

• Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance

• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed

• Ensure that the operations is in compliance with active contracts

• Responsible for client relationships; facilitate open communications, understand client perspectives/expectations, and monitor client satisfaction

• Partnering with Business Development to leverage and expand new business from client(s)

• Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support

• Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner

• Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement

• Maintain relationships with strategic vendors in order to facilitate open communications, understand changing technologies and stay abreast of industry trends

• Participate in opportunity review calls for new business and facilitate site visits from potential clients, keep up to date through trade shows, industry events, and related activities

• Host Business reviews on regular basis, communicate the overall objectives within common reports (service reports and Operational Efficiency Reports), ensure that customer, operational and capacity requirements are addressed (i.e. Telecommunications, Information Technology, Legal, HR, Finance, Facilities), hold weekly meetings with all functional leaders and direct reports reviewing site operations, needs, and upcoming events

Minimum Hiring Qualifications:

• Bachelor's Degree in Nursing with Active License as a ' USRN ' ( Compact License )
• 1 Year Minimum Experience as a Senior Operations Manager in a Contact Center Setting, With Experience Managing Teams Handling Utilization Management .
• Must be amenable working onsite in 'BRIDGETOWNE' but can also Provide Support to Other Locations Depending on Confirmed Site Assignments of the program