86 Clinical Manager jobs in the Philippines

Clinical Manager

Pasay, Camarines Sur ₱1500000 - ₱2500000 Y Access Healthcare Services Manila, Inc.

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Job Description

We are currently seeking a highly skilled Registered Nurse Manager to help lead our clinical team and elevate the quality of care we provide for U.S.-based healthcare clients

Job Overview:

The Clinical Manager will be responsible for overseeing and coordinating all clinical operations within our facility, ensuring that both staff and patients receive the highest standard of care.

The ideal candidate will have a passion for public health and the ability to manage a team of healthcare providers, fostering a supportive, efficient, and patient-centered environment.

Key Responsibilities:
  • Clinical Leadership: Lead and supervise clinical teams, ensuring the delivery of quality care and the effective implementation of patient care protocols.
  • Staff Management: Recruit, train, mentor, and evaluate clinical staff, fostering a collaborative and professional environment.
  • Regulatory Compliance: Ensure that all clinical operations adhere to relevant local, state, and federal health regulations, as well as facility policies and procedures.
  • Quality Improvement: Continuously assess and improve clinical processes to enhance patient outcomes and overall service quality.
  • Patient Care Coordination: Oversee the planning and implementation of patient care strategies, ensuring coordination across all levels of care.
  • Collaboration: Work closely with administrative, medical, and support teams to optimize care delivery and streamline operations.
  • Documentation & Reporting: Ensure accurate and timely documentation of patient care, clinical metrics, and operational reports.
  • Education & Training: Promote ongoing professional development for staff through training programs, seminars, and conferences.

Required Qualifications

  • Active Philippine Registered Nurse (PHRN) license
  • Minimum of 5 years' total experience in healthcare delivery or clinical operation
  • Strong knowledge of MCG/InterQual guidelines, ICD-10, CPT coding, and U.S. payer systems
  • Excellent communication, client management, and team leadership skills
  • Strong data analysis, reporting, and strategic planning abilities
  • Willing to work in a night shift schedule and manage remote teams
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Clinical Manager

Pasay, Camarines Sur ₱900000 - ₱1200000 Y Stemz Healthcare

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Job Description

Position- Clinical Manager

Roles and Responsibility:

Primary Responsibility: Manage the day-to-day activities of the QMC as defined in the function below. Is accountable to for all Visa application related operations. The department-specific supervisors will report into this position. 

Essential Functions:


• Overall responsibility of QMC


• Monitor team performance and devise a plan to improve (if required)


• The person will have approx. 2-4 direct reports & will manage a team size of approx.15-40 employees


• Assign staff duties and manage roster based on the trend analysis/footfall trend in each of the QMC


• Overall administrative and people management responsibility


• To ensure highest level of service standards & service quality are met during day to day operations at center


• To ensure optimal utilization of resources


• Monitor Security related issues


• Training/ Mentoring the team and implementation of new processes, while working closely based on


• Instructions from the Center Manager and the Country Manager


• Ensuring compliance to prescribed systems as per the defined SLAs


• To work with the Value-Added Services team in order to support maximum returns through optimum operational efficiency


• Coordination with Mission, Operational updates/ Memos from Mission


• Website updates (All languages)


• Managing escalations for the center and provide effective resolutions


• Suggest/monitor software changes to be implemented as per business requirements


• MIS (Daily Report, Handling OT data, Incentive data), Monthly Business Reviews


• Ensuring Manpower staffing at each of the departments at any given say


• Ensuring compliance and timely updating of all regulatory approvals of the center


• Work closely with the HR team to highlight performance and training need


• Responsibility for cash handover to accounts at the end of each day (as applicable)


• Coordination with the Accounts Department (Refunds, Escalations, Reconciliations, etc.) Value Added Sales specific:


• Responsible for achieving business targets as agreed.


• Analyzing and interpreting trends to facilitate planning


• Using IT system to record relevant figures, for data analysis and forward planning


• Updating colleagues on business performance, new initiatives, and other pertinent issues


• Managing the sales floor and initiating changes as required


• Incentive reports .

Metrics & Organization Management: Performance Metrics


• Achievement of operational targets


• The smooth running of QMC operations at the center with minimal escalations


• Customer Satisfaction


• Team Satisfaction


• Adherence to SOPs


• Website/ System OM & Reporting

Reports to the Center Manager/ Country Manager or Head Operations

The person will have approx.5 direct report & manage a team size of approx employees.

Qualifications, Experience and Education Requirements


• A graduate in any field with 5-7 years' experience in a healthcare environment


• Proficient in use of computers – MS Office |


• 2-3 years in a supervisory role within Healthcare Operations


• Demonstrated Process Knowledge 

Mandatory Skills:


• Effective Communication Skills


• Familiarity with customized software


• Balanced personality


• Ability to make decisions under pressure


• Relationship management


• Leadership in a multi-cultural/global organization at a supervisory level


• Self-motivated


• Leading and Developing the team


• Result Oriented


• Analytical skills


• Team management Preferred Skills


• Communication – Location/Regional language skills

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Clinical Nurse Manager

₱1200000 - ₱2400000 Y Worldwide Healthstaff Solutions

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Job Description

We are looking for a highly motivated professional who is well versed in clinical knowledge, healthcare staffing, people leadership and job matching. This role will interview local and US healthcare professionals and clinicians/travelers to help fill in positions that match their clinical skills and hospital unit needs.

Job Responsibilities:

 Conduct phone/video interviews for local and US Clinicians/Travelers following standards set by the Clinical Team.

Maintain standards in interviewing, responds to clinician/traveler queries and promote active communication and interprofessional collaboration with recruiters/unit manager.

omplete interview feedback forms using standardized computer systems/applications.

dhere to 2 hours turnaround time (TAT) for submission of interview documentation post interviews

ccomplish scheduled self and peer evaluation forms on a monthly basis

Job Qualifications:

icensure – Must hold and maintain current RN license (USRN and PRC)

 cation-Must have completed Bachelors Degree in Nursing and or Masters Degree in Nursing

xperience – A minimum of 5 years and hands on nursing experience

 ent healthcare facility experience (within last 3 years)

inimum of one-year progressive leadership experience.

nowledge of healthcare travel industry and candidate credentialing

horough knowledge of policy and procedure interpretation, writing and

teaching

xceptional relational skills, with a focus on rapport-building, listening, and

teaching skills

ble to manage multiple computer systems and applications at once and strong attention to details

dapt to frequent changes in workload, able to prioritize and organize daily tasks

effectively and without supervision

xcellent written and oral communication skills

xcellent problem solving skills

xceptional customer service orientation

xperience working in a team-oriented, collaborative environment

ositive attitude and demeanor

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Practice Manager

₱720000 - ₱960000 Y DiEn - Streamlined Offshoring Solutions

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Job Description

We're seeking a highly organized and experienced Practice Manager (Australian Client) with a strong track record in managing day-to-day operations and using Xero Practice Manager (XPM) to streamline processes, improve workflow, and support the business.

Key Responsibilities

- staff timesheets

- monitoring productivity

- sending proposals

- sending engagement

- assisting with administration

- assisting with monitoring jobs

- WIP wash up

- closing jobs and pushing invoices

- ATo lodgements

- monitoring XPM

- working with team

Liaise with clients, practitioners, and stakeholders to ensure quality service

Skills & Experience

2+ years in a Practice Manager role (Accounting)

Proficient in Xero Practice Manager (XPM) – confident with job setup, task scheduling, WIP, reporting, and integrations

Strong understanding of practice workflows, financial administration, and team coordination

Excellent communication and leadership skills

Familiarity with other tools like Xero (accounting), FYI and Practice Ignition is a plus

Interested? Please send your CV to ,

and visit our website at

Job Type: Full-time

Pay: Php60, Php80,000.00 per month

Benefits:

  • Health insurance

Work Location: Remote

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Clinical Analytics Manager

Makati City, National Capital Region ₱2000000 - ₱2500000 Y KMC Solutions

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Job Description

Clinical Analytics Manager

Work Location: Cebu/Makati

Night Shift Schedule

Fixed Term Contract (12months)

Job Description:

  • The Clinical Analytics Manager develops a variety of financial, analytical, reporting and modeling tools to measure and extend the value of Clinical Services staff, programs, and products to clients and internal customers. This position plans clinical reporting, analytical services, and the development and ongoing operational aspects of clinical products and programs.

Job Responsibilities:

  • Develop and promote the business unit's vision, goals, and objectives in support of the Company's overall objectives in conjunction with the VP, Clinical Services and Analytics;
  • Perform data analytics and development based upon external pharmacy claims data provided to the company by potential clients;
  • Develop analytical and predictive models to assess potential and actual value and risk to the company for clinical products and programs when applied to new sales prospects or current clients often committing significant company capital and resources;
  • Blend clinical drug therapy management skills, clinical program management skills, information technology skills, and analytical skills to develop, implement, manage, and monitor performance of a variety of financial reporting, modeling and analytical tools to measure and extend the value of Clinical Services staff, programs, and products to clients and internal customers;
  • Performs analysis to assess clinical and financial value of programs and products to clients and to identify changes and enhancements to improve program effectiveness. Present relevant findings derived from analytical review, products, and programs to the leaders and client pharmacy contacts.
  • Participate in the department's efforts to enhance, on an ongoing basis, tools and processes that allow assessment of a client's drug purchasing patterns and identify opportunities to trim spend, trend, and avail themselves to our contracting platforms or other services to manage to a more optimal outcome;
  • Develop and further extend company's ability to measure the performance of clinical products, edits, and programs provided to clients including cost savings, investment, and return on investment to establish value proposition and support program and products sales and pricing;

Qualifications:

  • Bachelor's Degree in Pharmacy.
  • At least 2 years of experience similar to the role.
  • Experience working with data, reporting, analytics, etc.
  • Knowledge of relational databases.
  • Experience with data and reports.
  • Amenable to work for a night shift schedule with a hybrid set-up (2x onsite)
  • Must be amenable for a fixed term contract employment (12months)
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Clinical Services Manager

₱1200000 - ₱2400000 Y Worldwide Healthstaff Solutions

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Job Description

The Manager, Clinical Services will be responsible for the day-to-day leadership of the direct reports, including members of the Clinical Services team. The manager will support the core values of the company while ensuring they are supporting quality and efficiency through our Clinical Services offering. The Manager participates in driving decisions regarding best practices, plans, procedures, team growth and development. This is an exempt position.

Job Responsibilities:

 Participates in hiring, evaluating, developing, and coaching employees in

conjunction with human resources as applicable.

Participates in annual evaluations/reviews of direct report employees.

egular one to one meeting cadence with direct report employees to ensure

professional growth and development plans are determined and set steps for

progression.

anage interview and clinical queues to promote prompt turnaround time (TAT)

esponsible for day-to-day operations of all clinical services processes and

activities as assigned.

anage daily challenges of team members.

ollaboration with Clinical, Credentialing and Quality team members to maintain continual Joint Commission readiness.

rend clinical issues that yield opportunity for education/training and facilitate subsequent training development.

ollaborate with recruiters and client care managers to resolve clinical or competency requirements.

rive effective and efficient process improvements.

ollaborate with IT department to drive quality and efficiency.

bility to present to clients and drive conversations with senior client leadership.

reate education and training for team members inside and outside of the

clinical services team.

oordinates and facilitates educational opportunities for internal and external clinical team members.

oordinate and managing in conjunction with Learning and Development team the orientation schedule for new hires that is consistent, effective and eliminates redundancy.

Job Qualifications:

N degree from accredited school of nursing

ctive PRC License, USRN

even years of acute clinical care setting experience

hree years of progressive leadership experience

horough understanding of policy and procedure interpretation, writing and

teaching

nderstanding of process improvement

ust be self-directed in improving and acquiring the abilities and skills

necessary to enhance job performance

uperior organizational skills

bility to stay on task with minimal direction

bility to meet tight deadlines and handle multiple distractions

bility to handle large workload, while maintaining high level of quality work

xcellent leadership and communication skills

trong analytical skills and exceptional attention to detail

trong computer skills. Proficient utilizing Microsoft Outlook and Office

programs

bility to track/trend data utilizing Excel

bility to navigate custom designed platforms and databases

onfident with internet research capabilities and skills

bility to research and critically think to find solutions for issues

trong team player

onfident in decision making and able to make decisions at times with limited information

bility to work with others inside and outside the team.

ersonable, friendly, and upbeat personality.

Preferences:

xperience handling people

nowledge of US healthcare system, travel industry and hospital standards is an advantage

ne year of healthcare travel industry experience

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Clinical Services Manager

Taguig, National Capital Region ₱104000 - ₱130878 Y AGS health

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Job Description

Job Title: Clinical Services Manager

Location: McKinley, Taguig

Work set-up: Onsite

Company Overview:

AGS Health is more than a revenue cycle management company - we're a strategic partner for growth. With expert services complemented by AI-enabled technologies and high-touch support, AGS Health is the premier revenue cycle partner for leading health systems, physician groups, and academic medical centers in the U.S. With expert insight into modern revenue cycle practices, the company pairs cutting-edge technology with college-educated, trained RCM experts to help clients optimize workflow, maintain compliance, prevent revenue leakage, and achieve a high-performance revenue cycle. AGS health employs more than 14,000 team members globally and partners with more than 150 clients across a variety of care settings, specialties, and billing systems.

For more details, please visit

You can also visit us at

SCOPE OF WORK:

· The position will report directly to the Vice President of Coding and Clinical Service Line. This is an Individual Contributor role focusing on independent work and expertise within a specific area, rather than managing a team or having managerial responsibilities. The individual will be responsible for delivering improved performance/results through key stakeholder engagement and problem-solving skills.

· This role will support service line leadership collaboration with AGS teams including Operations, Sales, Customer Success, Marketing, Talent Development, and Quality Audit teams. Examples include:

o Drive quality improvement initiatives within the clinical service line

o Refine AGS's quality audit framework as industry trends and regulatory requirements evolve

o Create case studies from clinical projects utilizing "real time" key outcomes and data

o Participate in general go-to-market initiatives as needed

· The individual will monitor clinical pipeline to build thoughtful presentations for leadership meetings, strategic initiatives and other efforts. Navigate sales platform, quantify relevant pipeline, and assist with prioritizing pursuits.

· The individual will work adjacent to the Sales / Customer Success teams to build compelling value propositions and customized solutions during the sales cycle. May require researching competition and updates on global market trends within the clinical RCM domain.

· This position will also support the Director – Clinical Education with development and refinement of education and training content for AGS resources within the clinical service lines (Clinical Authorizations, Clinical Denials & Appeals, Physician Advisory Services, Clinical Documentation Integrity, and Utilization Review) across global locations

· This role will also support the expansion into new clinical administrative service lines such as care management and coordination, pharmacovigilance, etc.

JOBS-TO-BE-DONE (JTBDs):

  1. Serve as clinical SME in support of the following:

a. Support VP of Coding and Clinical Service Line – Drive operational excellence and collaboratively assist the VP with tasks to execute the organization's strategy for the relevant service lines.

b. Go to Market Support – Be able to communicate effectively to internally and externally with clinical domain acumen. Support AGS's thought leadership by researching and creating content for market-focused communications (e.g., white papers, collaterals, case studies, clinical sections of the website, webinars). Help ensure the content remains current with industry-leading solutions and delivery locations.

c. Clinical analytics – assist with the identification and collection of key performance indicators for the clinical service lines; utilize current project data to generate insights related to production, quality, and outcomes for both external and internal uses.

d. Education and Training – Support the Director Clinical Education to develop and refresh clinical services training content. Assist with the collaboration among AGS internal teams, including Talent Development and Operations, for a comprehensive approach. Knowledge of industry trends and regulatory compliance matters will be important.

  1. Support the refinement, further development, and implementation of the company's Clinical Solutions strategy in line with AGS's long-term (5+ year) strategic plan

  2. Support other clinical service line initiatives as requested.

KEY SELECTION CRITERIA:

Candidate qualifications:

  1. Minimum of 5+ years combined experience in direct patient care and/or a clinical administrator role such as: utilization management, clinical authorization, clinical denials or clinical documentation integrity with a professional history in reputable companies.

a. Registered Nurse (RN) or other clinical patient care designation

b. BS/BA is required and a graduate degree in health, medicine, or nursing is preferred

c. Adjacent experience with US revenue cycle is a plus

  1. Knowledge of the US healthcare industry, including a broad understanding of both the payor and provider ecosystems and how they interrelate. Grasp of clinical RCM vendors / services / trends / disruptions / service differentiators.

  2. Strong understanding and experience working with revenue cycle-related technology in the clinical revenue cycle, including computer-assisted CDI, auditing, utilization management review, clinical appeal automation, etc.

  3. Global Experience – preferred experience of 2+ years of working in/with global RCM business process outsourcing delivery models

  4. Ability to constantly learn and synthesize – active listener with intellectual curiosity. Keep up to date on industry trends to shape the Solutions framework and intellectual property for the service line.

  5. Product knowledge – broad understanding of AGS products/services and how they interplay, coupled with strong knowledge of technology solutions and platforms

  6. Demonstrates initiative and strives for excellence for him/herself and his/her team.

Compliance:

Awareness and adherence to all applicable organization-wide policies and procedures, including but not limited to Information security, HIPAA, and HR policies

· Should adhere to applicable Do's & Don'ts of implemented Information Security Management System, including HIPAA, HITRUST, and NIST regulations

· Adherence to the rules and regulations as outlined by the management

KEY SUCCESS FACTORS:

· Fluent in English. Professional and polished written and verbal communication skills

· Analytical thinking

· Desire to operate in a fast-paced environment and work with a cross-functional team spread across different geographical locations

· BPO industry knowledge, including an understanding of enabling functions (quality, training, hiring, technology, pricing, etc.) and operating environment

· Ability to work seamlessly with virtual teams

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Clinical Study Manager

₱3500000 - ₱5000000 Y Tempus AI

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Job Description

Passionate about precision medicine and advancing the healthcare industry?
Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

The successful candidate will be responsible for independently planning, executing, monitoring and closing observational/non-interventional studies. The CSM role will direct the financial and operational aspects of the project, including acting as the primary liaison to clients, project team and vendors to ensure optimal quality, efficiency and communication. The CSM is responsible for the planning and implementation of clinical operations deliverables, primarily site management and clinical monitoring, of assigned project(s) to ensure delivery within specified budgets and timelines in accordance with applicable regulatory guidelines/requirements, Tempus Compass Standard Operating Procedures (SOPs) and project specific instructions. As a leader you will drive your projects forward, proactively, identifying and mitigating risks along the way.

Job Responsibilities

  • Responsible for executing Tempus's observational trials in compliance with quality standards (ICH/GCP, Global Regulations, and Tempus policies and procedures)
  • Act as primary point of contact for clients. Anticipate client needs and proactively resolve issues as necessary
  • Lead cross-functional teams and third parties/vendors to ensure effective teamwork and communication
  • Manage project deliverables including timeline, quality, scope, and cost
  • Maintain study management system(s)
  • Develop and maintain project plans
  • Primary contact for assigned sites and build positive relationships with investigators and site staff
  • Complete monitoring visits and/or oversee Clinical Research Associates, as applicable
  • Manage participant recruitment, sample reconciliation, data entry to safe-guard project endpoints
  • Responsible for the completeness and quality of the Trial Master File
  • Provide temporary coverage/back-up for additional observational studies as required
  • May involve overnight travel

Demonstration Of Tempus Compass Values
Consistently strives to demonstrate the following Tempus Compass values:

  • Recognizes that the team is always stronger than the individual
  • Seeks to inspire others by demonstrating consistently strong performance
  • Treats people with respect regardless of role or point of view
  • Listens well and seek to understand before reacting
  • Provides candid, helpful and timely feedback to colleagues
  • Demonstrates curiosity about and contributes effectively to areas outside of their specialty
  • Keeps the bigger picture in mind when making decisions

Tempus Compass JD Template_15Mar2021

Clinical Studies Manager_Final_25Aug2023

  • Never stops learning
  • Questions assumptions and offers suggestions for improvement
  • Focuses on results rather than process and seeks to minimize complexity when process is required
  • Identifies and addresses root causes, not symptoms
  • Demonstrates poise in stressful situations
  • Strives to always do the right thing
  • Questions actions that are incongruent with Tempus Compass values

Minimum Qualifications

  • University/college degree (life science preferred) or certification in a related allied health profession (i.e. nursing, medical or laboratory technology) from an appropriately accredited institution.
  • Minimum of five+ (5) years relevant clinical research experience in a combination of research site, life sciences company or CRO
  • Working knowledge of ICH Guidelines and GCP including international regulatory requirements for the conduct of clinical development programs.
  • Demonstrated ability to handle multiple competing priorities and to utilize resources effectively.
  • Demonstrated ability to be self-directed.
  • Working knowledge of project finance.
  • Familiar with concepts commonly incorporated non-therapeutic studies: risk-based monitoring, quality of life and patient-reported outcomes, health outcomes etc.
  • Excellent communication, planning and organizational skills.

Preferred Qualifications

  • Experience with observational/non-interventional studies, registries, comparative effectiveness studies, etc.
  • Prior experience working for both a sponsor/life science company and a CRO
  • Previous clinical monitoring experience

Pay Range: $76,000 - $105,000

The expected salary range above is applicable if the role is performed from California and may vary for other locations (Colorado, Illinois, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

Additionally,
for remote roles open to individuals in unincorporated Los Angeles
– including remote roles-

Tempus reasonably believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers and other employees; accessing confidential information, including intellectual property, trade secrets, and protected health information; and appropriately handling such information in accordance with legal and ethical standards. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Clinical Training Manager

Pasig City, National Capital Region ₱1200000 - ₱2400000 Y Omega Healthcare Management Services Inc.

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Job Description

PRIMARY DUTIES AND RESPONSIBILITIES:

· Project- manages the smooth roll out of courses at the location.

· Work on areas identified for improvement based on feedback received about the quality of the training programs.

· To ensure confidentiality, integrity and availability of all data dealt in course of work

· To ensure the completion of compliance awareness training for all the team members

· Review and update the Risk register annually or in case of any changes

· Review and update the procedure documents, Access Grid as and when the changes occurs

· Ensure all information security measure and policies are enforced

· To ensure confidentiality, integrity and availability of all data dealt in course of work

· To ensure the client login ids are deactivated on timely manner

· To insure the ISMS and Quality objectives are monitored and shared to compliance team on monthly basis

· Monitor & measure trainer performance

· Conduct review meetings with Training BU Head at regular intervals to understand the performance & progress of training.

· Keep location operations leaders up to date on progress of training through regular review meetings.

· Work with the MIS team to ensure the integrity of the dashboard data and updates published by the training team.

· Design & develop training programs to cater to the needs of Operations teams.

Candidate Profile:

· Candidate must possess at least a Bachelor's/College Degree in Nursing. Must be a Nursing graduate with an active PH Registered Nurse license

· Required skill(s): Excellent English communication skills, admirable presentation skills, good customer service orientation.

· Must have at least 1-4 years experienced employees specializing in Training & Learning Development in a BPO setting

· Must have experience working as a Training Manager in the BPO industry for 1-2 years or more

· Have strong healthcare account experience (RCM, UMR, Prior Authorization, B&E, Claims, Appeals, Denials. Clinical Appeals)

· Must be amenable to Night Shift Schedule and Work From Office in Ortigas, Pasig City

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Accounting Practice Manager

₱1200000 - ₱2400000 Y TOA Global

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Job Description

Accounting Practice Manager (US)

Location
: IT Park, Cebu

Shift
: Mon-Fri, 9PM-6AM PH Time

Arrangement
: Hybrid, Full Time

Unlock your potential
At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, Philippines, South Africa, and South America, supporting our global clients in the accounting industry.

Primary Objective

We are seeking a highly experienced Accounting Practice Lead to join our Company, focusing on North American markets with deep expertise in US Tax and Accounting practices and foundational Canadian experience. This strategic role combines technical accounting expertise with customer success support, serving as the bridge between North American accounting standards and Philippine accounting talent.

As an SME, you will be at the centre of business, technology, and user experience for our accounting services portfolio, working cross-functionally and help design, build, and roll out accounting staff solutions that meet the evolving needs of our North American clients.

Key Responsibilities:

Sales & Growth Support

  • Client Assessment & Translation: Analyze client job descriptions and convert North American accounting terminologies and requirements to equivalent Philippine accounting standards and practices
  • Technical Sales Support: Serve as the primary technical resource during client calls, providing immediate expert responses to accounting-specific questions and concerns
  • Schedule Q&A with AEs and CRMs on Accounting related questions from potential and existing clients, to help address and close deals asap
  • Career Development Guidance: Support CRMs in creating meaningful career progression paths for accounting staff, including skill development roadmaps and advancement opportunities
  • Market Intelligence: Collaborate in establishing buyer personas and ideal customer profiles for North American accounting services
  • Competitive Analysis: Research and analyze competitor strategies, pricing, and service offerings
  • Strategic Marketing Partnership: Work closely with Marketing and Sales teams to develop comprehensive market strategies, including:
  • Identification of relevant industry conferences and networking events
  • Partnership development with accounting publications and industry influencers

Operational Excellence

  • People Manager Coaching: Provide technical accounting expertise and guidance to PSMs who oversee accounting staff
  • Performance Issue Resolution: Assist People Managers in understanding and addressing technical performance issues, helping them ask the right questions during 1-on-1 meetings with accounting staff
  • Attrition Analysis & Prevention: Collaborate with People Managers to identify accounting-specific factors contributing to staff turnover and develop targeted retention strategies
  • Attendance & Engagement Support: Help People Managers understand the unique pressures and demands of accounting work to better support staff attendance and engagement initiatives
  • Client-Staff Relationship Management: Provide guidance on managing the direct client-staff working relationships, ensuring professional standards and communication protocols are maintained
  • Escalation Support: Serve as the technical resource for complex accounting issues that arise during staff supervision, enabling People Managers to provide informed guidance and solutions
  • Team Performance Optimization: Work with People Managers to identify opportunities for improving team productivity, client satisfaction, and staff development within accounting operations

Talent Support & Development

  • Job Description Translation: Review and refine job descriptions, training the Talent team on converting US accounting requirements into actionable Philippine market specifications
  • Talent Education: Train internal teams on:
  • Distinctions between various accounting roles and responsibilities
  • Similar job titles across different markets and their functional differences
  • Accounting software proficiency requirements and alternatives
  • Market Intelligence: Provide comprehensive talent market insights including:
  • Competitive salary benchmarking

Training & Development

  • Training Program Development: Identify and recommend training programs beneficial for Philippine accountants working with North American clients
  • Industry Trend Analysis: Monitor and report on emerging trends in the Philippine accounting industry and their implications for service delivery
  • Trainee Profiling: Establish optimal candidate profiles for accounting trainees, ensuring alignment with client expectations and industry standards

Qualifications / Skills:

Technical Expertise

  • US Tax & Accounting: 7-10 years of hands-on experience in US tax preparation, compliance, and accounting practices

  • Canadian Experience: 2-3 years of exposure to Canadian accounting standards and tax regulations (preferred)

  • Software Proficiency: Expert-level knowledge of major accounting software (QuickBooks, Xero, Sage, etc.) and tax preparation software

  • Regulatory Knowledge: Deep understanding of US GAAP, tax codes, and regulatory compliance requirements

Professional Background

  • Education: Bachelor's degree in Accounting, Finance, or related field; CPA certification strongly preferred

  • Industry Experience: Proven track record in public accounting, corporate accounting, or accounting services industry

  • Outsourcing Experience: Previous experience in outsourcing, offshoring, or global service delivery preferred

  • Leadership Experience: Demonstrated success in leading teams, projects, or client relationships

What's in it for you?

  • A competitive salary
  • Health Insurance, and Life Insurance coverage
  • 21 annual paid leaves
  • Annual increase (Annual Performance Review)
  • Tenure Recognition Program
  • Access to certifications and courses from Ab2 Institute of Accounting
  • 20+ options of free coffee and chocolate drinks
  • Billiards, table tennis, or foosball in our breakout room
  • A genuinely diverse, caring, supportive and high achieving team environment.
  • Ongoing training, development and career progression opportunities
  • Free & conveniently located onsite parking.

We live by our
VALUES
to cultivate and foster growth and innovation.

BE AWESOME:
Exceptional individuals create collective genius. We celebrate success, reward outstanding performance, and make work fun by fostering a supportive and inspiring environment.

KEEP IT REAL:
We value honesty, accountability, and open communication. We own our actions, prioritize compassion, empathy, and understanding, and foster meaningful conversations.

BRING THE WOW:
We strive for excellence in everything we do. Going the extra mile is our standard, as we are committed to delivering outstanding results.

DREAM BIG:
We embrace a culture of continuous learning, exploration, and improvement. With ambitious goals, we constantly seek knowledge and self-improvement.

Join TOA Global and experience the difference

We passionately embrace diversity and inclusion in all aspects of our organization. We believe by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.

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