1,571 Client Success jobs in the Philippines

This is a remote position.

If this opportunity excites you and your skills align with the role, we'd love to learn more about you.

You can begin the application process right away by completing a short, self-paced video interview with "Alex," our AI interviewer. This helps us fairly assess your experience, communication style, and fit for the role.

Start the interview here: 

Note: Applications without a video interview will not be processed.

About the Role

We're hiring a Client Success / BDM (+ BI & Admin Support) specialist to manage client relationships, deliver operational insights via Power BI, and support internal coordination through admin and reporting tasks. You'll be the link between clients, the sales/business development function, and internal teams — ensuring smooth communication, data-driven decision-making, and process efficiency.

This role is perfect for someone who thrives in multi-hat roles — blending customer success, operations analysis, and business support — while staying calm and professional under pressure.

Why You'll Love This Role

• Work directly with clients to resolve challenges and maintain strong relationships.
• Build and maintain impactful Power BI dashboards that drive operational decisions.
• Learn and apply automation tools to improve efficiency and reporting accuracy.
• Gain exposure to sales, operations, and business development functions in one role.
• Be part of a lean, agile team where you can take initiative and own outcomes.

Key Responsibilities

• Build and maintain Power BI dashboards for operational and performance reporting.
• Manage client communications, including handling objections and ensuring follow-up.
• Coordinate internal business tasks such as scheduling, documentation, and tracking.
• Perform light admin duties with high accuracy and attention to detail.
• Use tools like Power Automate or Excel to automate repetitive tasks.
• Support business development activities by preparing proposals, reports, and CRM updates.
• Maintain professionalism when working with demanding or challenging clients.

Performance Milestones

First 30 Days

• Deliver first live Power BI dashboard with core operational metrics.
• Learn internal CRM and admin processes, supporting at least two client projects.

By Day 60

• Independently handle client status calls, resolving at least 80% of issues without escalation.
• Implement at least one process automation or reporting improvement.

By Day 90

• Consistently deliver accurate weekly and monthly reports ahead of deadlines.
• Take ownership of at least one client account or business development initiative.

Key Performance Objectives (KPOs)

• Reporting Accuracy: ?98% error-free dashboards and reports.
• Client Retention: Maintain client satisfaction scores ?8/10.
• Process Improvement: Implement 2+ workflow automations in first 6 months.
• Task Turnaround: Complete assigned admin and reporting tasks within SLA 95% of the time.

Competency

What We're Looking For

Weight

Client Communication & Relationship Management

We're looking for someone who can engage with clients professionally, handle objections with confidence, and ensure timely follow-up that builds trust.

25%

Power BI Reporting & Data Analysis

We're looking for someone who can design, maintain, and interpret Power BI dashboards that drive operational and business decisions.

20%

Process Automation & Efficiency

We're looking for someone who identifies repetitive tasks and applies automation tools (e.g., Power Automate, Zapier) to save time and improve accuracy.

20%

Administrative Coordination & Multitasking

We're looking for someone who can manage multiple admin tasks, scheduling, and documentation while maintaining a high degree of accuracy.

15%

Internal Collaboration & Resilience

We're looking for someone who works well under pressure, coordinates across departments, and maintains composure in challenging client situations.

20%

Tools You'll Use

• Data & Reporting: Power BI, Excel
• Automation: Power Automate, Zapier (bonus)
• CRM: HubSpot, Salesforce, or similar
• Project Management: Trello, Asana, or
• Communication: Zoom, Microsoft Teams, Email platforms

• 1–3 years' experience in customer success, operations, or sales coordination.
• Strong verbal and written communication skills; comfortable handling objections.
• Experience building dashboards and reports in Power BI.
• Familiar with automation tools and spreadsheet-based problem-solving.
• Ability to manage multiple priorities in a fast-paced, lean environment.
• Resilient, proactive, and solutions-oriented.
• Bonus: Project management background or certifications.

At Remote Workmate, we specialise in connecting skilled Filipino talent with offshore opportunities, accelerating and forging future-ready careers.

We believe that top talent deserves more—and we offer rewards and opportunities that reflect your true value.

As pioneers in the BPO industry, we're redefining remote work by focusing on quality, strategic alignment, and long-term success. Unlike traditional BPOs, we prioritise finding the right fit over speed, ensuring that our talent becomes a true extension of our clients' teams.

Joining Remote Workmate means more than just a job—it's an opportunity to be part of something transformative. If you're ready to develop smart strategies, harness the power of technology, and take on leadership roles, this is where your career will thrive.

Work Arrangement: Remote

Work Schedule: Monday to Friday, 9:00 AM – 5:00 PM EST

Job Type: Full-time

Holiday Adherence: US Holidays

PTO Entitlement: Standard PTO policy as per company guidelines

Salary: Competitive, based on experience

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we're building for: Watch here

At Pearl, we're not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, make an impact, and build a long-term career. We believe in creating environments where your potential is recognized, your voice matters, and your success is tied to meaningful work—not short-term perks. Joining Pearl means stepping into opportunities that challenge you, support you, and set you up for lasting success.

They're building a modern retail partner that helps beauty, wellness, and consumer brands scale into off-price and value retail channels like TJX, Ross, Burlington, and more. They act as the bridge between emerging brands and some of the world's largest retailers — helping brands grow while giving retailers fresh, exciting products.

As they grow, they're looking for a highly organized, proactive, and detail-oriented Client Success & Sales Support Specialist to join their team. This role will work closely with the Founder and Operations VA to ensure smooth onboarding, excellent client support, and consistent sales development operations.

Client Success (40%)

• Manage onboarding of new brand partners, including collecting product details, compliance documents, and assets.
• Support day-to-day client communications (emails, PO notifications, ad hoc updates).
• Deliver monthly client reports using data provided by the team.
• Draft and format client case studies based on client wins.
• Ensure all client-facing documents, decks, and trackers are accurate and professional.

Sales & Business Development Support (40%)

• Research and organize new brand prospects and categories to support pipeline growth.
• Maintain and update the CRM and client pipeline trackers.
• Prepare decks and sales materials for founder-led pitches.
• Support lead generation automations through basic monitoring and reporting.

Operations & Systems (Secondary) (20%)

• Collaborate with the VA to maintain the SOP library, dashboards, and trackers.
• Assist with small administrative or process improvement tasks as needed.

What Success Looks Like

• New clients are onboarded smoothly, with all required documents collected and no confusion.
• Clients feel consistently supported and informed without needing to rely directly on the Founder.
• Sales materials and pipeline trackers remain up to date, enabling faster growth.
• The Founder's time is freed to focus on strengthening retail relationships and driving strategy.

Growth Path

This role is designed to grow with you:

• 0–6 months: Learn the systems, manage onboarding and administrative tasks, support client calls, and deliver assigned outputs.
• 6–12 months: Take ownership of client relationships, lead selected client calls, and begin managing accounts more independently.
• 12+ months: Opportunity to advance into a Client Success Manager role, overseeing multiple accounts and mentoring future team members.

Must-Haves:

• Preferably 2+ years of demonstrated experience in client success, account management, or sales support.
• Strong SDR or business development skills — comfortable with outreach and securing meetings.
• Excellent written and verbal English communication skills.
• Highly organized, detail-oriented, and proactive; you anticipate needs before being asked.
• Comfortable with tools like Google Workspace, Notion, Canva, and CRM software (training provided).
• Fast learner with an open mind; able to pick up and improve new tools like quickly.
• Self-starter who thrives in a fast-paced, entrepreneurial environment.

Nice-to-Haves:

• Experience in CPG, agency, or retail-related industries.
• Familiarity with ClickUp or similar CRMs.
• Experience drafting case studies or client-facing reports.
• Awareness of process optimization and internal knowledge management tools.

• Competitive Salary: To be discussed during the interview
• Remote Work: Fully remote—work from anywhere
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process

1. Application
2. PreScreening
3. Top-grading Interview
4. Skills Assessment
5. Client Interview
6. Job Offer
7. Client Onboarding

We're looking for a highly organized, proactive, and detail-oriented Client Success & Sales Support Specialist to join our team. This role will work closely with the Founder and Operations VA to ensure smooth onboarding, excellent client support, and consistent sales development operations.

Client Success (40%)

• Manage onboarding of new brand partners, including collecting product details, compliance documents, and assets.
• Support day-to-day client communications (emails, PO notifications, ad hoc updates).
• Deliver monthly client reports using data provided by the team.
• Draft and format client case studies based on client wins.
• Ensure all client-facing documents, decks, and trackers are accurate and professional.

Sales & Business Development Support (40%)

• Research and organize new brand prospects and categories to support pipeline growth.
• Maintain and update the CRM and client pipeline trackers.
• Prepare decks and sales materials for founder-led pitches.
• Support lead generation automations through basic monitoring and reporting.

Operations & Systems (Secondary) (20%)

• Collaborate with the VA to maintain the SOP library, dashboards, and trackers.
• Assist with small administrative or process improvement tasks as needed.

What Success Looks Like

• New clients are onboarded smoothly, with all required documents collected and no confusion.
• Clients feel consistently supported and informed without needing to rely directly on the Founder.
• Sales materials and pipeline trackers remain up to date, enabling faster growth.
• The Founder's time is freed to focus on strengthening retail relationships and driving strategy.

Growth Path

This role is designed to grow with you:

• 0–6 months: Learn the systems, manage onboarding and administrative tasks, support client calls, and deliver assigned outputs.
• 6–12 months: Take ownership of client relationships, lead selected client calls, and begin managing accounts more independently.
• 12+ months: Opportunity to advance into a Client Success Manager role, overseeing multiple accounts and mentoring future team members.

Must-Haves:

• Preferably 2+ years of demonstrated experience in client success, account management, or sales support.
• Strong SDR or business development skills — comfortable with outreach and securing meetings.
• Excellent written and verbal English communication skills.
• Highly organized, detail-oriented, and proactive; you anticipate needs before being asked.
• Comfortable with tools like Google Workspace, Notion, Canva, and CRM software (training provided).
• Fast learner with an open mind; able to pick up and improve new tools like quickly.
• Self-starter who thrives in a fast-paced, entrepreneurial environment.

Nice-to-Haves:

• Experience in CPG, agency, or retail-related industries.
• Familiarity with ClickUp or similar CRMs.
• Experience drafting case studies or client-facing reports.
• Awareness of process optimization and internal knowledge management tools.

• Competitive Salary: To be discussed during the interview
• Remote Work: Fully remote—work from anywhere
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Work Arrangement: Remote

Work Schedule: Monday to Friday, 9:00 AM – 5:00 PM EST

Job Type: Full-time

Holiday Adherence: US Holidays

PTO Entitlement: Standard PTO policy as per company guidelines

Salary: Competitive, based on experience

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we're building for: Watch here

Why Work with Us?:

At Pearl, we're not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, make an impact, and build a long-term career. We believe in creating environments where your potential is recognized, your voice matters, and your success is tied to meaningful work—not short-term perks. Joining Pearl means stepping into opportunities that challenge you, support you, and set you up for lasting success.

About the Partner Company:

They're building a modern retail partner that helps beauty, wellness, and consumer brands scale into off-price and value retail channels like TJX, Ross, Burlington, and more. They act as the bridge between emerging brands and some of the world's largest retailers — helping brands grow while giving retailers fresh, exciting products.

As they grow, they're looking for a highly organized, proactive, and detail-oriented Client Success & Sales Support Specialist to join their team. This role will work closely with the Founder and Operations VA to ensure smooth onboarding, excellent client support, and consistent sales development operations.

Role Overview:

Client Success (40%)

• Manage onboarding of new brand partners, including collecting product details, compliance documents, and assets.
• Support day-to-day client communications (emails, PO notifications, ad hoc updates).
• Deliver monthly client reports using data provided by the team.
• Draft and format client case studies based on client wins.
• Ensure all client-facing documents, decks, and trackers are accurate and professional.

Sales & Business Development Support (40%)

• Research and organize new brand prospects and categories to support pipeline growth.
• Maintain and update the CRM and client pipeline trackers.
• Prepare decks and sales materials for founder-led pitches.
• Support lead generation automations through basic monitoring and reporting.

Operations & Systems (Secondary) (20%)

• Collaborate with the VA to maintain the SOP library, dashboards, and trackers.
• Assist with small administrative or process improvement tasks as needed.

What Success Looks Like

• New clients are onboarded smoothly, with all required documents collected and no confusion.
• Clients feel consistently supported and informed without needing to rely directly on the Founder.
• Sales materials and pipeline trackers remain up to date, enabling faster growth.
• The Founder's time is freed to focus on strengthening retail relationships and driving strategy.

Growth Path

This role is designed to grow with you:

• 0–6 months: Learn the systems, manage onboarding and administrative tasks, support client calls, and deliver assigned outputs.
• 6–12 months: Take ownership of client relationships, lead selected client calls, and begin managing accounts more independently.
• 12+ months: Opportunity to advance into a Client Success Manager role, overseeing multiple accounts and mentoring future team members.

Requirements:

Must-Haves:

• Preferably 2+ years of demonstrated experience in client success, account management, or sales support.
• Strong SDR or business development skills — comfortable with outreach and securing meetings.
• Excellent written and verbal English communication skills.
• Highly organized, detail-oriented, and proactive; you anticipate needs before being asked.
• Comfortable with tools like Google Workspace, Notion, Canva, and CRM software (training provided).
• Fast learner with an open mind; able to pick up and improve new tools like quickly.
• Self-starter who thrives in a fast-paced, entrepreneurial environment.

Nice-to-Haves:

• Experience in CPG, agency, or retail-related industries.
• Familiarity with ClickUp or similar CRMs.
• Experience drafting case studies or client-facing reports.
• Awareness of process optimization and internal knowledge management tools.

Benefits:

• Competitive Salary: To be discussed during the interview
• Remote Work: Fully remote—work from anywhere
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process

• Application
• PreScreening
• Top-grading Interview
• Skills Assessment
• Client Interview
• Job Offer
• Client Onboarding

Job Overview:

As a Client Success & Deployment Lead you will be at the forefront of delivering exceptional client experiences by combining your expertise in analysis, project management, and client success. You will play a pivotal role in deploying our solutions, driving product adoption, and fostering strong client relationships to support business growth and innovation.

Key Responsibilities:

·    Client Engagement & Satisfaction: Build strong, lasting client relationships to deliver client satisfaction, increase product adoption, and maximize usage.

·    Deployment & Technical Support:  Lead solution deployments and platform integrations, demonstrating SME-level proficiency to troubleshoot and resolve or coordinate resolution of product issues.

·    Outcome Tracking & Insights: Analyze data to monitor client satisfaction and ensure expected results are achieved, providing valuable insights into continuous improvement.

·    Use Case & Visualization Management: Identify relevant use cases, set up categories, and develop comprehensive visualizations and reports to address client-specific needs.

·    Project Management & Coordination: Manage project initiatives, ensuring they align with client needs and support strategic goals of both the client and the company.

·    Growth & Advocacy: Identify new opportunities for product growth and advocate for enhancements based on client experience and needs.

Skills & Qualifications:

·    Analytical & Strategic Thinking: Ability to analyze data, think critically, solve complex problems, and drive strategic initiatives that align with business objectives.

·    Technical Proficiency: Skilled at simplifying product intricacies and supporting deployment; prior technical SME and product architecture experience preferred.

·    Data-Driven Decision Making: Proven experience in value attribution and measuring ROI from business metric analysis to derive actionable insights.

·    Effective Communication: Skilled in creating compelling presentations and communicating effectively with diverse stakeholders.

·    Collaboration & Ownership: Work collaboratively within a team while taking ownership of individual responsibilities.

·    Contact Center Knowledge: Familiarity with contact center operations and industry metrics to inform client strategies.

·    Adaptable & Forward-Thinking: Demonstrates initiative and adaptability in a dynamic, evolving environment.

CLIENT SUCCESS OFFICER (CSx) — ALPS TECHNOLOGIES

At ALPS Technologies, we turn every project into a success story. As a CSx Officer, you'll be the client's trusted partner — blending the care of customer service with the drive of sales. You'll guide onboarding, provide training, conduct quarterly visits, uncover new opportunities, and ensure issues are resolved fast — all while earning commissions for the growth you help create.

What You'll Do:

• Lead client onboarding after project acceptance.
• Conduct quarterly reviews and share platform updates.
• Coordinate free training and maintenance credits.
• Address and escalate client concerns quickly.
• Grow accounts through cross-sell and upsell — sales with a personal touch.
• Track satisfaction and platform usage metrics.

What You Bring:

• Bachelor's in IT, Business, or related field.
• Strong communication and relationship-building skills.
• ITSM tool experience (Freshservice a plus).
• Certifications are an advantage.

Perks & Rewards:

• Competitive base salary plus commission for expansion sales.
• Opportunities for professional growth and certifications.

Join ALPS and help our clients thrive long after implementation.

Job Type: Full-time

Pay: Php30, Php40,000.00 per month

Benefits:

• Pay raise
• Transportation service provided

Work Location: In person

We are a global company establishing a new entity in the Philippines, and we're looking for talented individuals who are eager to grow with us.

Department: Client Success / Operations

Location: Onsite – Cabancalan, Mandaue City, Philippines (preferred Cebu base)

Reports To: Director of Corporate Accounts

About the Role

Join a fast-growing global company reshaping mobile preventive healthcare. We need a forward-facing client success pro with serious personality—someone outgoing, confident on camera, and fearless on the phone. You will influence and motivate clients to engage with our health activations while creatively finding new ways to drive participation. If you're a natural connector who loves to make things happen, this is your stage.

Key Responsibilities

Client Success & Engagement (≈50%)

•  Serve as the upbeat public face and main point of contact for assigned employer clients

•  Make calls, host video check-ins, and lead QBRs that excite clients to book and expand services

•  Proactively solve problems and create solutions that increase participation and satisfaction

•  Partner with marketing, practice management, and operations to track and maximize every activation

Data Management & Insights (≈50%)

•  Maintain and clean key datasets and CRM records to ensure accuracy

•  Build quick-turn dashboards and reports to track KPIs and engagement

•  Troubleshoot discrepancies and automate recurring tasks for efficiency

What We're Looking For

•  Big personality and strong presence—you thrive on camera and over the phone

•  Proactive, bulldog mindset—you don't wait for instructions; you create opportunities

•  Excellent verbal and written English communication

•  Highly skilled in Outlook, PowerPoint, Excel, Airtable, and experienced with at least one CRM (HubSpot, Salesforce, etc.)

The Offer

•  Full-time, permanent role

•  Monday to Friday, U.S. Eastern Time hours (8 PM–5 AM PH time)

•  Php15,000–20,000 per month base salary plus strong bonus potential tied to performance

•  Rapid growth opportunities inside a rocket-ship company

Application Questions

•  Are you willing to work the night shift (8 PM–5 AM PH time)?

•  Can you reliably commute to or relocate near Mandaue City before starting work?

Job Types: Full-time, Permanent

Pay: Php15, Php20,000.00 per month

Ability to commute/relocate:

• Mandaue City: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you willing to work in night shift 8PM - 5AM Ph time?
• Are you able to go to ofice Mon-Fri?

Work Location: In person

Job Overview:

As a
Client Success & Deployment Lead
you will be at the forefront of delivering exceptional client experiences by combining your expertise in analysis, project management, and client success. You will play a pivotal role in deploying our solutions, driving product adoption, and fostering strong client relationships to support business growth and innovation.

Key Responsibilities:

• Client Engagement & Satisfaction:
  Build strong, lasting client relationships to deliver client satisfaction, increase product adoption, and maximize usage.
• Deployment & Technical Support:
  Lead solution deployments and platform integrations, demonstrating SME-level proficiency to troubleshoot and resolve or coordinate resolution of product issues.
• Outcome Tracking & Insights:
  Analyze data to monitor client satisfaction and ensure expected results are achieved, providing valuable insights into continuous improvement.
• Use Case & Visualization Management:
  Identify relevant use cases, set up categories, and develop comprehensive visualizations and reports to address client-specific needs.
• Project Management & Coordination:
  Manage project initiatives, ensuring they align with client needs and support strategic goals of both the client and the company.
• Growth & Advocacy:
  Identify new opportunities for product growth and advocate for enhancements based on client experience and needs.

Skills & Qualifications:

• Analytical & Strategic Thinking:
  Ability to analyze data, think critically, solve complex problems, and drive strategic initiatives that align with business objectives.
• Technical Proficiency:
  Skilled at simplifying product intricacies and supporting deployment; prior technical SME and product architecture experience preferred.
• Data-Driven Decision Making:
  Proven experience in value attribution and measuring ROI from business metric analysis to derive actionable insights.
• Effective Communication:
  Skilled in creating compelling presentations and communicating effectively with diverse stakeholders.
• Collaboration & Ownership:
  Work collaboratively within a team while taking ownership of individual responsibilities.
• Contact Center Knowledge:
  Familiarity with contact center operations and industry metrics to inform client strategies.
• Adaptable & Forward-Thinking:
  Demonstrates initiative and adaptability in a dynamic, evolving environment.

Job Title: Client Success Manager (Cebu - Hybrid)

About STAFFVIRTUAL: STAFFVIRTUAL is a global outsourcing company that connects top talent in the Philippines with international clients. We specialize in building long-term careers by providing world-class training, flexible work setups, competitive benefits, and a supportive culture that empowers people to grow and succeed.

Overview: As a Client Success Manager (CSM) at STAFFVIRTUAL, you will lead the Client Success Department and play a key role in building and maintaining strong client relationships. You will be responsible for driving client satisfaction, retention, and account growth by proactively managing performance, upselling, resolving escalations, and strategically enhancing service delivery. You will also help with client billing, monitor billable rates, and ensure the timely implementation of annual rate increases in alignment with company policy.

Responsibilities:

• Client Management & Success:
• Act as the primary point of contact for clients.
• Oversee onboarding, implementation, and continuous engagement for each client account.
• Proactively monitor client satisfaction and service delivery quality.
• Conduct regular business reviews and performance meetings.
• Lead client renewals, upsell opportunities, and contract negotiations.
• Strategic Planning, Growth & Upselling:
• Develop tailored growth strategies for each account focused on retention, satisfaction, and account expansion.
• Identify opportunities to upsell STAFFVIRTUALs services, such as new staffing roles, support functions, or service lines.
• Work collaboratively with Sales to propose and implement additional services aligned with client goals.
• Create and present business cases for expanding client teams or transitioning additional workstreams to STAFFVIRTUAL.
• Track performance trends and client needs to recommend innovative solutions and service enhancements.
• Attend Sales calls if needed.
• Escalation & Issue Resolution:
• Manage and resolve client escalations with urgency and professionalism.
• Act as the liaison between the client and internal departments to ensure successful issue resolution.
• Establish clear escalation paths and protocols to manage client concerns effectively.
• Billing & Rate Monitoring:
• Assist in monthly client billing processes to ensure accuracy and timeliness.
• Monitor billable rates, margins, and profitability for each client account.
• Ensure implementation of annual rate increases in alignment with contractual terms and company policy.
• Collaborate with Finance to resolve billing disputes and clarify client invoicing concerns.
• Team Leadership & Development:
• Manage the Client Success team, providing guidance, support, and performance evaluations.
• Develop internal KPIs and SLAs for client success.
• Promote a trilateral relationship that values clients, employees, and STAFFVIRTUAL equally, reinforcing best practices in relationship management that balance client success, employee engagement, and organizational health.

Qualifications:

• Bachelors degree in Business, Marketing, Communications, or any related field
• At least 5 years of experience in client success or account management, ideally in a BPO or outsourcing setup
• Proven ability to manage and grow client accounts, lead business reviews, and drive renewals and upsells
• Experience handling client escalations, overseeing service delivery, and collaborating with cross-functional teams (Sales, Finance, Operations)
• Familiarity with billing processes, profitability tracking, and implementing rate changes
• Strong leadership background able to guide a team and set performance metrics (KPIs/SLAs)
• Excellent communication skills and confidence in working directly with U.S.-based clients
• Proficient in Microsoft Office and CRM tools (e.g., HubSpot, Salesforce, or similar)

Schedule: TBD

Setup: Hybrid / Onsite - Cebu

Why Join STAFFVIRTUAL?

• Competitive compensation and benefits package
• HMO coverage starting on Day 1 with free dependent coverage
• De minimis and allowances
• Paid time offs
• Company-provided work setup (laptop, monitor, accessories)
• Training, career growth, and global exposure
• A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL

Job Type: Full-time

Pay: Php60, Php80,000.00 per month

Benefits:

• Health insurance

Work Location: In person