150 Client Service Agent Collection Account jobs in Shaw Boulevard

18,000- 25,000 Plus 20,000 Sign on Bonus

1-day Virtual Hiring Process

Qualifications:
At least Highschool/ Senior Highschool Graduate with 6 months of BPO experience

If College level or College Graduate, no experience is needed

Good to excellent communication skills

Willing to work on shifting schedule

Willing to work onsite

Location: Pasig Bridgetowne

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: Php25,000.00 per month

**Benefits**:

- Company Christmas gift
- Free parking
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Transportation service provided

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Shift system

Supplemental pay types:

- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Performance bonus

COVID-19 considerations:
Vaccine card

Key Responsibilities
+ Validate and verify data via phone, spreadsheets, or web platforms.
+ Research and resolve customer inquiries through email, inbound/outbound calls, and callbacks, ensuring timely and accurate responses.
+ Document all customer interactions, including inquiries, complaints, and resolutions, for reporting and quality assurance.
+ Provide clear and accurate information about products and services, identifying upselling opportunities where appropriate.
+ Escalate complex issues to the Supervisor when necessary and contribute to identifying broader trends or recurring issues.
+ Ensure compliance with corporate policies on data security, authentication, and record retention.
+ Navigate and utilize multiple internal systems and tools for research and documentation.
+ Support continuous improvement by recommending enhancements to processes and customer support strategies.
Qualifications:
+ Bachelor's degree holder or at least completed 2 years in college with no back subjects.
+ Minimum of 1 year experience in a BPO or Shared Services environment.
+ Background in healthcare or healthcare auditing is a plus.
+ Proficient in Microsoft Office Suite, Adobe Acrobat, and CRM tools (e.g., Siebel).
+ Strong English communication skills, both written and verbal.
+ High attention to detail and ability to perform repetitive tasks with accuracy.
+ Demonstrated ability to work under pressure and adapt to shifting priorities and workloads.
+ Must be flexible to attend onsite training and work varying shifts as needed.
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
+ Must have a Successful or above rating in the last Enabling Performance cycle
+ Must be willing to attend onsite training for a month
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
*Team:*
As a Customer Support Supervisor, you will lead a team of highly motivated customer support professionals whose performance is critical to Coinbase achieving its mission. Using your customer support, operations and team management skills you will play a crucial role ensuring we deliver an outstanding customer experience globally.
*
What you'll be doing (ie. job duties):*
* Develop and lead a team of high performing customer support agents across multiple channels (email, chat & phone).
* Act as a trusted point of contact for escalations and high priority issues related to your scope.
* Achieve service level agreements, productivity metrics and quality metrics for your line of business, at the individual and team level.
* Provide leadership mentorship based on industry best methodologies and performance management.
* Focus on team growth and enablement through mentorship, career development and employee engagement.
* Collaborate with internal support teams across Programs, Tools, Quality and Training to help launch or improve product support workflows.
* Utilize an in-depth understanding of metrics to drive data-driven business decisions.
* Continuously add value through effective project management, dedicated prioritization and efficient execution.
* Communicate policies to customer support agents and become the primary information source for the team, following up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
*What we look for in you (i.e. job requirements):*
* Motivated by Coinbase's mission and crafting a seamless support experience for our global customer base.
* Minimum of 6 years of relevant experience in financial services, technology and/or customer support.
* Minimum of 3 years of people management experience in an operations environment.
* Experience scaling teams across multiple workflows and various channels of support, i.e. voice, email and chat.
* Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions.
* Subject matter expertise and interest in the crypto ecosystem.
* Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organization.
* Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day
* Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences
* Willing to work from an office at Manila, Philippines
*Nice to haves:*
* Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
* Advanced experience in project management, analytics or quality assurance.
* Advanced degree in business, finance, customer experience and/or blockchain.
* Advanced understanding of Google apps, JIRA, Salesforce Service Cloud.
G2624
*Pay Transparency Notice: *The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + benefits (including medical, dental, and vision).
Pay Range:
₱1,591,400-₱1,591,400 PHP
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com

**DUTIES AND RESPONSIBILITIES**:
*
- Manage and help resolve potential customer issues before it becomes an escalation; provide full support in helping the Operations team in overcoming and preventing customer escalations
- Develop healthy relationships with the customers, encouraging trust and confidence in the role and hammerjack
- Respond to customer queries pertaining to services rendered by hammerjack
- Case management of customer concerns and escalations until resolution has been achieved
- Understand the customers’ businesses, recognize pain points on other parts of their businesses and realize potential service opportunities that hammerjack can provide.
- Pro-actively review potential risks for customers based on available data and reports and provide recommendations for mitigation to the customer and/or other hammerjack departments
- Articulate/reiterate customer expectations to hammerjack service delivery and operations
- Manage customer expectations on service disruptions or delays

**QUALIFICATIONS**:
*
- Complete knowledge of hammerjack business offerings and processes
- Experience in onboarding new clients in a BPO setting
- Experience in coordinating and liaising with different key departments (IT, Recruitment, etc.)
- Actively seeks to understand customer needs, expectation and level of satisfaction
- Able to maintain good relationships with clients
- Ability to handle complex issues while building trust and confidence
- Excellent communication, interpersonal, and presentation skills to interact effectively and efficiently with all hammerjack customers
- Adaptability and flexibility in changing priorities, meeting deadlines, and working well under pressure
- Strong adherence to personal development and commitment to achieving company goals

**Job Types**: Full-time, Permanent

**Benefits**:

- Opportunities for promotion
- Work from home

Schedule:

- 8 hour shift
- Day shift

Supplemental Pay:

- 13th month salary

Eveready Express is a well-established leader in trucking, courier, logistics, and distribution. Founded in 1984, we pride ourselves on Honesty, Integrity, and Mutual Respect.

Our growing team includes Ten virtual members currently, in addition to six staffed on-site in the USA

**Requirements**:

- Previous customer support or dispatch experience in TRUCKING INDUSTRY
- EXPERIENCE IN THE US LOGISTICS OR TRUCKING INDUSTRY IS A **MUST**:

- Excellent spoken and written English
- Great customer service personality and upbeat attitude
- Work as a team player to fulfill our mission together
- It's a **PLUS** if you have experience in Recruitment, Account Management, or Onboarding

General Responsibilities include:

- Attention to details such as dimensions, pick-up locations, and special instructions in order to ensure customers’ needs are met.
- Contact customers to schedule delivery appointments, update re-service delays, wait for time reports, etc
- General administrative and associated duties

Additional requirements:
System Requirements:
The processor should be 2.0ghz and above, Intel core 5/7 is highly required for main hardware and back-up

Ram should be at least 8 gigs with 100 Gb of Free disk space

A second Monitor for multi-tasking

A Headset with a noise-canceling feature

At least 10 Mbps & up wired connection for the main ISP

Strictly no USB Sticks allowed for backup ISP

Perks:
1. EVEREADY offers an excellent wage, a great working environment, and colleagues that will help you anytime.

2. We offer an HMO with Dental Benefits for our Contractor + 1 Dependent on our Contractor's 4th month, provided that they have passed their 120-day trial period and are exceeding our expectations

3. 13th month pay for qualified staff

1. Change Subject Line to "Customer Support Trucking Logistics "
2. Tell us in a few sentences why you can be a great fit for our Customer Support position (no more than 3 sentences) and a voice recording using Vocaro or speak pipe

Eveready Express reserves the right to change or modify job duties and assignments at any time. The above job description is not all-encompassing. Position functions and qualifications may vary depending on business necessity.

Eveready Express is a well-established leader in trucking, courier, logistics, and distribution. Founded in 1984, we pride ourselves on Honesty, Integrity, and Mutual Respect.

Our growing team includes Ten virtual members currently, in addition to six staffed on-site in the USA

**Requirements**:

- Previous customer support or dispatch experience in TRUCKING INDUSTRY
- EXPERIENCE IN THE US LOGISTICS OR TRUCKING INDUSTRY IS A **MUST**:

- Excellent spoken and written English
- Great customer service personality and upbeat attitude
- Work as a team player to fulfill our mission together
- It's a **PLUS** if you have experience in Recruitment, Account Management, or Onboarding

General Responsibilities include:

- Attention to details such as dimensions, pick-up locations, and special instructions in order to ensure customers’ needs are met.
- Contact customers to schedule delivery appointments, update re-service delays, wait for time reports, etc
- General administrative and associated duties

Additional requirements:
System Requirements:
The processor should be 2.0ghz and above, Intel core 5/7 is highly required for main hardware and back-up

Ram should be at least 8 gigs with 100 Gb of Free disk space

A second Monitor for multi-tasking

A Headset with a noise-canceling feature

At least 10 Mbps & up wired connection for the main ISP

Strictly no USB Sticks allowed for backup ISP

Perks:
1. EVEREADY offers an excellent wage, a great working environment, and colleagues that will help you anytime.

2. We offer an HMO with Dental Benefits for our Contractor + 1 Dependent on our Contractor's 4th month, provided that they have passed their 120-day trial period and are exceeding our expectations

3. 13th month pay for qualified staff

1. Change Subject Line to "Customer Support Trucking Logistics "
2. Tell us in a few sentences why you can be a great fit for our Customer Support position (no more than 3 sentences) and a voice recording using Vocaro or speak pipe

Eveready Express reserves the right to change or modify job duties and assignments at any time. The above job description is not all-encompassing. Position functions and qualifications may vary depending on business necessity.

Eveready Express is a well-established leader in trucking, courier, logistics, and distribution. Founded in 1984, we pride ourselves on Honesty, Integrity, and Mutual Respect.

Our growing team includes Ten virtual members currently, in addition to six staffed on-site in the USA

**Requirements**:

- Previous customer support or dispatch experience in TRUCKING INDUSTRY
- EXPERIENCE IN THE US LOGISTICS OR TRUCKING INDUSTRY IS A **MUST**:

- Excellent spoken and written English
- Great customer service personality and upbeat attitude
- Work as a team player to fulfill our mission together
- It's a **PLUS** if you have experience in Recruitment, Account Management, or Onboarding

General Responsibilities include:

- Attention to details such as dimensions, pick-up locations, and special instructions in order to ensure customers’ needs are met.
- Contact customers to schedule delivery appointments, update re-service delays, wait for time reports, etc
- General administrative and associated duties

Additional requirements:
System Requirements:
The processor should be 2.0ghz and above, Intel core 5/7 is highly required for main hardware and back-up

Ram should be at least 8 gigs with 100 Gb of Free disk space

A second Monitor for multi-tasking

A Headset with a noise-canceling feature

At least 10 Mbps & up wired connection for the main ISP

Strictly no USB Sticks allowed for backup ISP

Perks:
1. EVEREADY offers an excellent wage, a great working environment, and colleagues that will help you anytime.

2. We offer an HMO with Dental Benefits for our Contractor + 1 Dependent on our Contractor's 4th month, provided that they have passed their 120-day trial period and are exceeding our expectations

3. 13th month pay for qualified staff

1. Change Subject Line to "Customer Support Trucking Logistics "
2. Tell us in a few sentences why you can be a great fit for our Customer Support position (no more than 3 sentences) and a voice recording using Vocaro or speak pipe

Eveready Express reserves the right to change or modify job duties and assignments at any time. The above job description is not all-encompassing. Position functions and qualifications may vary depending on business necessity.

Eveready Express is a well-established leader in trucking, courier, logistics, and distribution. Founded in 1984, we pride ourselves on Honesty, Integrity, and Mutual Respect.

Our growing team includes Ten virtual members currently, in addition to six staffed on-site in the USA

**Requirements**:

- Previous customer support or dispatch experience in TRUCKING INDUSTRY
- EXPERIENCE IN THE US LOGISTICS OR TRUCKING INDUSTRY IS A **MUST**:

- Excellent spoken and written English
- Great customer service personality and upbeat attitude
- Work as a team player to fulfill our mission together
- It's a **PLUS** if you have experience in Recruitment, Account Management, or Onboarding

General Responsibilities include:

- Attention to details such as dimensions, pick-up locations, and special instructions in order to ensure customers’ needs are met.
- Contact customers to schedule delivery appointments, update re-service delays, wait for time reports, etc
- General administrative and associated duties

Additional requirements:
System Requirements:
The processor should be 2.0ghz and above, Intel core 5/7 is highly required for main hardware and back-up

Ram should be at least 8 gigs with 100 Gb of Free disk space

A second Monitor for multi-tasking

A Headset with a noise-canceling feature

At least 10 Mbps & up wired connection for the main ISP

Strictly no USB Sticks allowed for backup ISP

Perks:
1. EVEREADY offers an excellent wage, a great working environment, and colleagues that will help you anytime.

2. We offer an HMO with Dental Benefits for our Contractor + 1 Dependent on our Contractor's 4th month, provided that they have passed their 120-day trial period and are exceeding our expectations

3. 13th month pay for qualified staff

1. Change Subject Line to "Customer Support Trucking Logistics "
2. Tell us in a few sentences why you can be a great fit for our Customer Support position (no more than 3 sentences) and a voice recording using Vocaro or speak pipe

Eveready Express reserves the right to change or modify job duties and assignments at any time. The above job description is not all-encompassing. Position functions and qualifications may vary depending on business necessity.

**Minimum Qualifications**:

- _**Amenable to work onsite**_ **_( Shaw Blvrd., Mandaluyong)_**:

- At least _**Senior Highschool Graduate**_
- With at least **_6 months BPO experience_** handling _ **voice account.**_

**_**_
- *_*

**Responsibilities**:

- Resolving customer inquiries/requests
- Developing and maintaining accurate files
- Ensuring customer requests are handled in an appropriate and timely manner
- Providing cutting-edge service in a friendly, confident, and knowledgeable manner.

**Required Skill Set**:

- Analytical and Problem solving skills
- Time Management Skills
- Communication & Relationships Skills
- Aptitude Skills

**Salary**: Up to Php24,000.00 per month

Schedule:

- Shift system

Application Question(s):

- Do you have at least 6 months BPO experience working as a Call Center Agent?
- What is your highest educational attainment?
- Are you okay to work onsite?
- Where are you currently residing?