Customer Service Representative
Makati City, National Capital Region
Chevron Corporation
Posted 12 days ago
Job Viewed
Job Description
**About Us**
Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.
Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.
In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines.
From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology.
Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc.
There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).
CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.
CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year; 2021 Asia's Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.
CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.
At Chevron, we believe humanity can solve any challenge - including meeting the world's energy needs of today, while advancing a cleaner energy tomorrow.
**About the Role**
We have an exciting opportunity for **Customer Service Representatives (Direct Hire Contractors)** . This role will be based in **6750 Building, Makati City, Philippines** .
**Note: This is for a 1-year employment contract.**
**Responsibilities include, but are not limited to, the following:**
+ Processes and handles multi-channel requests via calls, e-mail, chat related to order to cash (contracts, master data, pricing, sales orders, billing, reporting)
+ Responds, reads, and manages all correspondence received through phone, web to case, mobile app, and e-mail regarding concerns, inquiries, and consumer experience in either Asia Pacific, Europe, Middle East, the Americas
+ Provides excellent support that includes escalation to tier 2 support and follow through, and completion of resolution of customer concerns
+ Liaises and coordinates with various work groups to resolve pricing, inventory, credit, marketing, quality, and supply issues among others
+ Enhances technical skills and business acumen through various training to fulfill daily responsibilities and deliver excellent customer experience
**About You**
We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.
**Knowledge, Skills, and Experience:**
+ Bachelor's Degree holder in any field
+ Customer service experience in a Business Process Outsourcing (BPO) or call center industry, fresh graduates are encouraged to apply
+ Elevated level of customer service orientation and keenness on details
+ Clear communications skills both oral and written
+ Ability to solve problems logically and critically
+ Demonstrated adaptability and flexibility to a rapidly changing business requirements, its environment, and processes
+ Demonstrated ability to manage changing priorities and work in a multi-cultural, fast paced environment
+ Proficient in Microsoft Office applications
+ Open to night and shifting schedules and willing to work on Philippine holidays
_Everything we do at Chevron is guided by our values and our commitment to The Chevron Way_ _( _. At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance._
_Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace._
At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.
**Connect with us: **
Facebook (
Instagram (
LinkedIn (
Twitter (
Chevron participates in E-Verify in certain locations as required by law.
Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in Houston, Texas. More information about Chevron is available at .
Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.
Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.
In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines.
From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology.
Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc.
There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).
CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.
CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year; 2021 Asia's Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.
CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.
At Chevron, we believe humanity can solve any challenge - including meeting the world's energy needs of today, while advancing a cleaner energy tomorrow.
**About the Role**
We have an exciting opportunity for **Customer Service Representatives (Direct Hire Contractors)** . This role will be based in **6750 Building, Makati City, Philippines** .
**Note: This is for a 1-year employment contract.**
**Responsibilities include, but are not limited to, the following:**
+ Processes and handles multi-channel requests via calls, e-mail, chat related to order to cash (contracts, master data, pricing, sales orders, billing, reporting)
+ Responds, reads, and manages all correspondence received through phone, web to case, mobile app, and e-mail regarding concerns, inquiries, and consumer experience in either Asia Pacific, Europe, Middle East, the Americas
+ Provides excellent support that includes escalation to tier 2 support and follow through, and completion of resolution of customer concerns
+ Liaises and coordinates with various work groups to resolve pricing, inventory, credit, marketing, quality, and supply issues among others
+ Enhances technical skills and business acumen through various training to fulfill daily responsibilities and deliver excellent customer experience
**About You**
We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.
**Knowledge, Skills, and Experience:**
+ Bachelor's Degree holder in any field
+ Customer service experience in a Business Process Outsourcing (BPO) or call center industry, fresh graduates are encouraged to apply
+ Elevated level of customer service orientation and keenness on details
+ Clear communications skills both oral and written
+ Ability to solve problems logically and critically
+ Demonstrated adaptability and flexibility to a rapidly changing business requirements, its environment, and processes
+ Demonstrated ability to manage changing priorities and work in a multi-cultural, fast paced environment
+ Proficient in Microsoft Office applications
+ Open to night and shifting schedules and willing to work on Philippine holidays
_Everything we do at Chevron is guided by our values and our commitment to The Chevron Way_ _( _. At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance._
_Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace._
At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.
**Connect with us: **
Facebook (
Instagram (
LinkedIn (
Twitter (
Chevron participates in E-Verify in certain locations as required by law.
Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in Houston, Texas. More information about Chevron is available at .
Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative
Manila, Metropolitan Manila
RELX INC
Posted 15 days ago
Job Viewed
Job Description
Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and complaints fairly and effectively. Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships. Recommends and implements programs to support customer needs. Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of disciplines. Able to follow set instructions and processes to complete work. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions. Has prior relevant training or related work experience. Has working knowledge and skills.
Accountability:
+ The secondary tasks involved the documentation of the conversation between CSR I and the customer. Customer data, summary of the query and the resolution provided should be accurately documented through RightNow tool
+ In line with the responsibility of keeping with Reed Elsevier Philippines core values and competencies, the CSR I develops and maintains positive working relationships with all contacts, both internal and external, to promote customer satisfaction and maximize individual and team performance. CSR I performing at this level is required to undergo training and certification to fulfill their daily responsibilities and deliver excellent customer service.
+ To ensure customers are provided with the requested information including production description and services options, availability and ordering procedures.
+ To provide technical expertise for electronic products and solutions multiple channels. Resolve basic technical problems and refer more complex problems to 2nd line support/product specialists.
+ Provide general support including resetting passwords, creating remote ID's and update IP address, usage reporting and assisting with searches.
+ Manage and maintain systems used to issue login credentials, user changes and user requirements for a variety of online lookup tools
+ Ensure all customers' claims and queries are satisfactorily investigated and resolved - including missing content, incomplete issues and/or pages.
+ Collaborate with relevant departments within the company to meet company objectives and resolve customers' issues.
+ Coordinate with second line support and product team for matters requiring escalation prior to providing a reply to customer's enquiries and requests.
+ Communicate any sales lead or sales issues identified through day to day contact with customers to appropriate business contacts.
+ Follow up with customers, provide feedback and see problems through to resolution
+ Recommended work flow modifications or improvement as deemed necessary to improve processes
+ Provide feedback to product managers/team or others for product development ideas.
Qualifications:
+ Analytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasks
+ Self-motivated with positive attitude. Ability to follow strict guidelines and standard operating procedures a MUST
+ Must ability to work quickly in a fast-paced environment; work well as a team member and work well independently
+ Excellent written and verbal communication
+ Excellent customer service skills
+ Excellent in multi-tasking
+ Bachelor's degree in a customer service field or equivalent experience
+ At least completed 2 years in college with no back subjects.
+ At least 1 year customer service in contact center environment or equivalent training (2 years preferred)
+ Willing to work on business unit holidays and/or render overtime when necessary
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Accountability:
+ The secondary tasks involved the documentation of the conversation between CSR I and the customer. Customer data, summary of the query and the resolution provided should be accurately documented through RightNow tool
+ In line with the responsibility of keeping with Reed Elsevier Philippines core values and competencies, the CSR I develops and maintains positive working relationships with all contacts, both internal and external, to promote customer satisfaction and maximize individual and team performance. CSR I performing at this level is required to undergo training and certification to fulfill their daily responsibilities and deliver excellent customer service.
+ To ensure customers are provided with the requested information including production description and services options, availability and ordering procedures.
+ To provide technical expertise for electronic products and solutions multiple channels. Resolve basic technical problems and refer more complex problems to 2nd line support/product specialists.
+ Provide general support including resetting passwords, creating remote ID's and update IP address, usage reporting and assisting with searches.
+ Manage and maintain systems used to issue login credentials, user changes and user requirements for a variety of online lookup tools
+ Ensure all customers' claims and queries are satisfactorily investigated and resolved - including missing content, incomplete issues and/or pages.
+ Collaborate with relevant departments within the company to meet company objectives and resolve customers' issues.
+ Coordinate with second line support and product team for matters requiring escalation prior to providing a reply to customer's enquiries and requests.
+ Communicate any sales lead or sales issues identified through day to day contact with customers to appropriate business contacts.
+ Follow up with customers, provide feedback and see problems through to resolution
+ Recommended work flow modifications or improvement as deemed necessary to improve processes
+ Provide feedback to product managers/team or others for product development ideas.
Qualifications:
+ Analytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasks
+ Self-motivated with positive attitude. Ability to follow strict guidelines and standard operating procedures a MUST
+ Must ability to work quickly in a fast-paced environment; work well as a team member and work well independently
+ Excellent written and verbal communication
+ Excellent customer service skills
+ Excellent in multi-tasking
+ Bachelor's degree in a customer service field or equivalent experience
+ At least completed 2 years in college with no back subjects.
+ At least 1 year customer service in contact center environment or equivalent training (2 years preferred)
+ Willing to work on business unit holidays and/or render overtime when necessary
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative
Manila, Metropolitan Manila
Accenture
Posted today
Job Viewed
Job Description
As a Customer Service Representative, you will be assigned to manage various customer issues depending on your account assignment. Transactions can be related to billing and collection support, client inquiries, technical or product support or inbound sales.
- Graduate of any 4-year course is preferred. Non-graduates are also accepted, but must have previous related experience in a customer service role
- At least 6 months working experience in the related field is required for this position
- Fluent in English communication
- Good computer navigation skills
- Willing to work full-time
Advise referrals who fit the criteria to walk-in at our Recruitment Center with a resume and valid I.D.:
3F Forum Robinsons Mall
Pioneer St. corner EDSA, Mandaluyong City
Monday to Friday, 10AM to 4PM
Please bring an updated copy of your resume and valid ID.
- Graduate of any 4-year course is preferred. Non-graduates are also accepted, but must have previous related experience in a customer service role
- At least 6 months working experience in the related field is required for this position
- Fluent in English communication
- Good computer navigation skills
- Willing to work full-time
Advise referrals who fit the criteria to walk-in at our Recruitment Center with a resume and valid I.D.:
3F Forum Robinsons Mall
Pioneer St. corner EDSA, Mandaluyong City
Monday to Friday, 10AM to 4PM
Please bring an updated copy of your resume and valid ID.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative
Valenzuela, National Capital Region
Sweet Dynamics Corporation
Posted today
Job Viewed
Job Description
Sweet Dynamics Corporation is currently looking for a Customer Service Staff to be assigned in Arkong Bato, Valenzuela City
Educational Requirement
- At least a graduate of any 4 year-course or equivalent
Experience/s
- Proven working experience in customer service or any equivalent for at least 1 year or more
- Experience building sustainable relationships to fulfill the needs of the customer
Skill/s and knowledge
- Strong verbal and written communication skills
- Ability to work under pressure with multiple interruptions and meet deadlines
- Efficient in time management and balancing workloads
- Ability to train and learn fast
**Job Types**: Full-time, Permanent
**Benefits**:
- Discounted lunch
- Employee discount
- On-site parking
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Staff meals provided
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Valenzuela City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
Educational Requirement
- At least a graduate of any 4 year-course or equivalent
Experience/s
- Proven working experience in customer service or any equivalent for at least 1 year or more
- Experience building sustainable relationships to fulfill the needs of the customer
Skill/s and knowledge
- Strong verbal and written communication skills
- Ability to work under pressure with multiple interruptions and meet deadlines
- Efficient in time management and balancing workloads
- Ability to train and learn fast
**Job Types**: Full-time, Permanent
**Benefits**:
- Discounted lunch
- Employee discount
- On-site parking
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Staff meals provided
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Valenzuela City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative
Mandaluyong, National Capital Region
BPO Careers
Posted today
Job Viewed
Job Description
**We are hiring! Join us today!**
- We do have sites in Taguig, Eastwood, Boni, Ortigas, Makati, Antipolo, Quezon City!_
- *_*
**_Job Responsibilities**:_
- *_*
- Communicates with client on the phone or by using written correspondence to solve issues.
- Awareness of the customers’ expectations by way of efficient listening and questioning skills
- Dealing Doing work with all enquiries tactfully, courteously, properly & assertively
- Complementing customers’ wants to Clients’ goods and services
**_Job Requirements**:_
- *_*
- With or without BPO experience
- At least High School / SHS Graduate
- Excellent to above average English communication skills
- Can work onsite
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php15,000.00 - Php25,000.00 per month
**Benefits**:
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Promotion to permanent employee
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Shift system
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus
**Education**:
- Senior High School (preferred)
**Language**:
- English (preferred)
- We do have sites in Taguig, Eastwood, Boni, Ortigas, Makati, Antipolo, Quezon City!_
- *_*
**_Job Responsibilities**:_
- *_*
- Communicates with client on the phone or by using written correspondence to solve issues.
- Awareness of the customers’ expectations by way of efficient listening and questioning skills
- Dealing Doing work with all enquiries tactfully, courteously, properly & assertively
- Complementing customers’ wants to Clients’ goods and services
**_Job Requirements**:_
- *_*
- With or without BPO experience
- At least High School / SHS Graduate
- Excellent to above average English communication skills
- Can work onsite
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php15,000.00 - Php25,000.00 per month
**Benefits**:
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Promotion to permanent employee
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Shift system
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus
**Education**:
- Senior High School (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative
Manila, Metropolitan Manila
VGW
Posted today
Job Viewed
Job Description
**VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, San Francisco, Toronto, Malta and the Philippines we are on a mission to** be the biggest gaming company in the world!**
**Due to major growth we are expanding our Customer Service team in Manila and currently looking for a Customer Service Representative to join the team.**
In this role, you will be patient, empathetic, and communicative. You will put yourself in VGW customers' shoes and advocate for them when necessary. Problem-solving comes naturally to you. You are confident at troubleshooting and investigate if you don't have enough information to resolve customer complaints. You value customer feedback.
Key responsibilities will include:
- Ensure excellent service standards.
- Provide accurate, valid, and complete information.
- Maintain high customer satisfaction.
- Respond efficiently to customer inquiries.
- Manage large amounts of incoming queries.
- Be reliable and be there for customers.
- Other deliverables and outcomes as directed by the COMPANY from time to time.
**What you will bring to the role**:
- At least a minimum of 2 - 3 years experience in the Customer Service field
- A Bachelor's degree, OR at least 2 years in college, any course.
- Knowledge of common help desk/ticketing solutions and a working experience in CRM tools such as Zendesk, a plus.
**About VGW**
VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love.
At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.
Privacy Policy
**Due to major growth we are expanding our Customer Service team in Manila and currently looking for a Customer Service Representative to join the team.**
In this role, you will be patient, empathetic, and communicative. You will put yourself in VGW customers' shoes and advocate for them when necessary. Problem-solving comes naturally to you. You are confident at troubleshooting and investigate if you don't have enough information to resolve customer complaints. You value customer feedback.
Key responsibilities will include:
- Ensure excellent service standards.
- Provide accurate, valid, and complete information.
- Maintain high customer satisfaction.
- Respond efficiently to customer inquiries.
- Manage large amounts of incoming queries.
- Be reliable and be there for customers.
- Other deliverables and outcomes as directed by the COMPANY from time to time.
**What you will bring to the role**:
- At least a minimum of 2 - 3 years experience in the Customer Service field
- A Bachelor's degree, OR at least 2 years in college, any course.
- Knowledge of common help desk/ticketing solutions and a working experience in CRM tools such as Zendesk, a plus.
**About VGW**
VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love.
At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.
Privacy Policy
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative
Imus, Cavite
MC Home Depot, Inc.
Posted today
Job Viewed
Job Description
**Job Summary**:
The Customer Service Representative is responsible for directly interacting with customers to provide and process information in response to inquiries, concerns and requests related to products and services via the telephone or in person.
**Job Specification**:
- Educational Attainment
Preferably, but not necessary,a graduate of secondary education or vocational course
- Work Experience
At least 1 year of customer service work experience
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Imus, Cavite: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
The Customer Service Representative is responsible for directly interacting with customers to provide and process information in response to inquiries, concerns and requests related to products and services via the telephone or in person.
**Job Specification**:
- Educational Attainment
Preferably, but not necessary,a graduate of secondary education or vocational course
- Work Experience
At least 1 year of customer service work experience
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Imus, Cavite: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative
Makati, National Capital Region
GLOBAL SATELLITE TECHNOLOGY SERVICES INC.
Posted today
Job Viewed
Job Description
**Job description**
- Graduate of any Four year course
- With pleasing personality
- Good communication skills
- Team player and people-oriented
- Can obtain and evaluate all relevant information to handle inquiries and complaints
- Good customer service orientation
- Must be patient, courteous and friendly
- Willing in shifting schedule and holiday schedule
- Fresh graduates can apply
- Willing to work as soon as possible
Note: This is a Local account only.
**Job Types**: Full-time, Fresh graduate
**Benefits**:
- Paid training
Schedule:
- Holidays
- Rotational shift
Supplemental pay types:
- 13th month salary
COVID-19 considerations:
Employee are required to be a fully vaccinated for health protocol and always wear a mask.
- Graduate of any Four year course
- With pleasing personality
- Good communication skills
- Team player and people-oriented
- Can obtain and evaluate all relevant information to handle inquiries and complaints
- Good customer service orientation
- Must be patient, courteous and friendly
- Willing in shifting schedule and holiday schedule
- Fresh graduates can apply
- Willing to work as soon as possible
Note: This is a Local account only.
**Job Types**: Full-time, Fresh graduate
**Benefits**:
- Paid training
Schedule:
- Holidays
- Rotational shift
Supplemental pay types:
- 13th month salary
COVID-19 considerations:
Employee are required to be a fully vaccinated for health protocol and always wear a mask.
This advertiser has chosen not to accept applicants from your region.
7
>customer Service Representative
Makati, National Capital Region
Aspire Global Solutions
Posted today
Job Viewed
Job Description
Manages computer/on-line regulations for the main objective of responding to client requests.
- Communicates with client on the phone or by means of written correspondence to resolve issues.
- Finding out the customers’ preferences by effective listening and questioning skills
- Dealing Involved with all calls politely,, courteously, professionally & assertively
- Complementing customers’ necessities to Clients’ products and services
**Job Types**: Full-time, Permanent
**Salary**: Php18,000.00 - Php30,000.00 per month
**Benefits**:
- Flexible schedule
- Free parking
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
- Communicates with client on the phone or by means of written correspondence to resolve issues.
- Finding out the customers’ preferences by effective listening and questioning skills
- Dealing Involved with all calls politely,, courteously, professionally & assertively
- Complementing customers’ necessities to Clients’ products and services
**Job Types**: Full-time, Permanent
**Salary**: Php18,000.00 - Php30,000.00 per month
**Benefits**:
- Flexible schedule
- Free parking
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
Mandaluyong, National Capital Region
Support Services Group - Asia Pacific
Posted today
Job Viewed
Job Description
Profile
- At least 3 mos. BPO inbound or outbound sales experience
- Good to excellent English communication skills.
- At least High School graduate
- should be flexible in terms of working in different shifts.
- no attendance issues with past employer/s.
Schedule:
- 8 hour shift
- Day shift
- Shift system
Ability to commute/relocate:
- Mandaluyong City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Junior High School (preferred)
**Language**:
- English (preferred)
- At least 3 mos. BPO inbound or outbound sales experience
- Good to excellent English communication skills.
- At least High School graduate
- should be flexible in terms of working in different shifts.
- no attendance issues with past employer/s.
Schedule:
- 8 hour shift
- Day shift
- Shift system
Ability to commute/relocate:
- Mandaluyong City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Junior High School (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
9