463 Client Service jobs in the Philippines

SBS Client Service Job Description: Answer SBS client inquiries via, phone (inbound/outbound), SRA, or email. Manage service requests through effective documentation and timely follow-up Meet performance targets as designed by the business May be asked to render overtime especially during year-end period
SBS Client Service Job Description: Answer SBS client inquiries via, phone (inbound/outbound), SRA, or email. Manage service requests through effective documentation and timely follow-up Meet performance targets as designed by the business May be asked to render overtime especially during year-end period
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

**About the Role:**
**Grade Level (for internal use):**
09
**The Team** :
The Client Service Datafeed Team helps clients access and use datasets after purchase through different machine-delivery platforms. We offer support for integration, access, troubleshooting, outage management, migrations, reviewing usage and work on client retention efforts. Our team develops custom scripts and collaborates with sales to encourage product adoption. Dedicated to delivering prompt, technical, and future-oriented service, we are guided by our core values of excellence, growth, collaboration, and integrity.
**Responsibilities and Impact** : The Client Service Datafeed - Specialist role partners closely with clients as well as internal stakeholders from Commercial, Product Management and Technology, based across the globe. Provides the best possible frontline service experience in support of clients and prospects. The Specialist acts as an escalation point for queries that cannot be solved by the Analyst within a certain timeframe which helps to identify and escalate problems affecting several clients. Aims to continuously provide efficiency on case handling and timely delivery of feedback as this would add value to how we support our clients.
+ Assist the Client Service Datafeed Manager in guiding the team to prioritize their workflow, focus and optimize their efforts and ensure expectations are met / exceeded and that the team is operating in an efficient and effective manner.
+ Showcase best practice for SPGCI Datasets post-sales support model, partner with colleagues from Commercial, Product, and Technology teams.
+ Collaborates with other levels of management and other regional teams to create and maintain efficient work processes.
+ Work with the team to reduce the volume and time of outstanding service requests.
+ Assist the team in providing a memorable and positive customer experience. This may include taking calls and responding to queries during peak periods.
+ Proactive monitoring of SPGCI Datasets usage through different delivery channels usage using internal tools.
+ Develop basic API integration scripts and/or guides for common programming languages and tools.
+ Support the design of APIs, web portals, and self-service tools.
+ Proactively manage customer issues and act as the first level escalation for your team.
**What We're Looking for:**
**Required Skills:-**
+ Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or equivalent
+ Relevant experience in application support.
+ Excellent customer support skill, written and oral, ability to manage complex conformance circumstances.
+ Technology related analytical skills and troubleshooting expertise (Root Cause Analysis, Troubleshooting and Diagnostics)
+ Knowledge and/or experience with RESTful APIs (HTTP methods, OData).
**Preferred Skills:-**
+ Understanding of Commodity markets.
+ Strong proficiency in Python, with the ability to write clean codes and troubleshoot client codes.
+ Knowledge of Database (SQL), Cloud Delivery Channels (Data Lake-, Databricks, Snowflake, AWS).
+ Familiar with AI Large Language Models (LLMs), with hands-on exposure to developing basic AI agents and working with structured datasets suitable for AI applications.
**Work Schedule:** Ability to work in rotational shifts (APAC, EMEA and US Hours)
**About S&P Global Commodity Insights**
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
We're a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Pasig City, Philippines

The Client Service Rep is responsible for providing support to clients of Compliance Services. The Compliance Services team provide services to the pharmaceutical and med device industries. Work including Transparency Support and Outsourcing, Grants Management, HCP Screening and Tiering, and HCP Contracting. Our teams need to provide service that is very accurate, timely, and with good customer service.

The Client Service Rep delivers work every day using our proprietary software. For that reason, comfort using technologies is critical. Detailed process orientation and superior communication skills is very important. Experience with pharmaceutical compliance regulations is helpful but not required. Experience with legal contract concepts is helpful.

**Responsibilities**:

- HCP Contracting
- After getting system generated requests, develop contract for HCPs using given templates.
- Communicate with the HCP regarding contracts, obtain signatures, answer questions.
- General
- Effectively communicates requests for required information (e.g., missing information, clarification of information, documentation)
- Provide updates to team management on status of work, and issues addressed.
- Ensure work delivered is of good quality.
- Adherence to various policies (i.e. confidentiality, sensitive communication, intellectual property)

**Competency Requirements**:

- Proficiency in MS-Office, Word, Excel, and Outlook
- Comfortable using various technologies to perform work.
- Good organizational skills and ability to meet deadlines working within a time sensitive environment
- Ability to multi-task and prioritize
- Superior customer service
- Excellent communication and interpersonal skills, with the ability to build strong relationships internally and work within a team environment
- Background in Pharmaceutical compliance desirable, but not mandatory

**Education, Skills, Experience Desired**:

- Bachelor’s degree or equivalent
- Contracts Management experience is a plus
- 3 to 5 years related work experience

Willing to perform housekeeping and basic maintenance tasks
- Willing to work on shifting schedule (mall hours)
- Flexible and result oriented
- No tattoo. at least college level
- Willing to be trained
- Preferably near SM Baliwag
- Vaccinated and can start ASAP

Schedule:

- 8 hour shift

Delivering world-class service and satisfaction to all clients internal, external, diverse and emerging. Maintaining focus to deliver results in a fast-pace and diverse environment. Escalate issues jeopardizing quality and deadlines and interact with affected management to negotiate resolution. Solving day-to-day problems that are in line with ADPs mission, vision, and values. Shares ideas and information across multiple audiences to drive the business need. Collaborating with all internal resources at all levels to achieve shared goals and exceed expectations. Holding self and other to the highest personal and professional standards, becoming a role model for ADP vision and values. Achieve satisfactory level of technical and professional skills in a changing environment. Complete special tasks and projects.
oBachelor's degree or equivalent in education & experience o1- 3 years high volume, problem resolution, technical client services experience. oPC navigation skills. oUS Benefits & Payroll knowledge is a plus.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

Graduate of business administration/management, accounting or other related disciplines. (Highly Preferred) 3-5 years customer service, benefits administration, payroll, HR or related experience. (Required / Highly Preferred) 2 -3 years SME, mentor or supervisory experience (Required) Proven proficiency in prioritizing critical client issues and managing workflow. (Required) Proficiency in the use of PC applications. (Required) Working knowledge of payroll and benefit administration is helpful. (Highly Preferred)
Delivering world-class service and satisfaction to all clients internal, external, diverse and emerging. Maintaining focus to deliver results in a fast-pace and diverse environment. Motivating and managing exceptional team performance, making the most of associates diverse strengths and skills. Collaborating with all internal resources at all levels to achieve shared goals and exceed expectations. Providing opportunities, guidance and feedback to help all associates continuously learn, discover process improvements and contribute to ADPs overall success. Holding self and other to the highest personal and professional standards, becoming a role model for ADP vision and values. Reinforcing our vision and strategy through words and actions to support ADP business goals. Sharing ideas and information across diverse audiences to drive our business. Using good judgment and risk assessment to make business decisions that keep the overall benefit to ADP in mind.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

Be aTrusted Advisor and Problem Solver.You will use your widebreadthof expertise to help ADP's clients solve problemsfor time-sensitiveissuesby taking a broad perspective to identify solutions, resolve issues, and provide solutions.Youwilltake the initiative to seek answers, solutions, and positive outcomes. Build Relationships.You will buildrelationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of"Integrity is Everything." Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training. Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
Bachelors Degree in Business or equivalent in education and experience is preferred 3 - 5 years of experience working in client service/customer service environment or systems integration environment. Strong written and verbal communication skills Excellent decision making and judgement/leadership skills Strong collaboration and relationship building skills is required Excellent Service and Results Orientation skills, analytical skills, negotiation skills and expert problem solving skills You can work overtime hours during peak seasons.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

This is a remote position.

Company Overview: Join ROC.PH, a dynamic startup industry leader committed to innovation and excellent services. As a Client Services Intern, you'll contribute to our Sales Account Services, Customer Experience, Finance, Accounting, Investment, and a combined role of Project Management and Client Support teams, gaining hands-on experience in various business functions. Internship Overview: Our program offers exposure to Sales Account Services, Customer Experience, Finance, Accounting, Investment, and a unique combination of Project Management and Client Support teams. Additionally, if you are a Computer Engineering major, you will have the opportunity to engage in System Administration duties. Key Responsibilities: Sales Account Services: - Assist in reviewing and understanding client contracts and service agreements. - Collaborate on sales account plans and schedules. - Conduct meetings and demos to showcase our services to potential clients. - Engage in lead prospecting activities to identify potential clients. - Participate in negotiation processes to finalize account agreements. - Communicate with clients for a positive account management process. - Maintain accurate records of contracts, client interactions, and sales activities. - Assist in financial analysis and investment-related tasks. - Conduct research on financial markets and industry trends. - Collaborate on various financial and investment projects. Project Management and Client Support: - Assist in planning, organizing, and executing various industry-specific projects. - Collaborate with cross-functional teams to ensure project goals are met. - Help create project documentation, schedules, and reports. - Support project tracking, progress reporting, and issue resolution. - Participate in project meetings and communicate updates to stakeholders. - Provide support to the Client Service Teams in managing accounts and building client relationships. - Develop a portfolio of work completed during the internship. - Assist in planning and executing advertising activities for clients. - Track and analyze competitive activity and consumer trends. - Respond to client inquiries via email, phone, and chat. - Help resolve client issues and escalate complex problems. - Document client interactions and maintain accurate records. - Contribute to the development of support materials and FAQs. - Collaborate with cross-functional teams to address client needs. System Administration (if you are a Computer Engineering major): Assist the System Administrators in maintaining and optimizing our IT infrastructure. Troubleshoot hardware and software issues, escalating when necessary. Help with system updates, backups, and security monitoring. Collaborate on IT projects and initiatives. Assist in documenting IT processes and procedures. Provide end-user support for technical inquiries and issues. Requirements Currently enrolled in a relevant Bachelor's program and participating in an OJT/Internship program as part of your curriculum subject. Possesses robust organizational and communication skills. Exhibits a keen eye for detail and the capacity to handle multiple tasks effectively. Demonstrates proficiency in the Microsoft Office Suite. Displays a strong enthusiasm for learning and adapting in a dynamic, fast-paced environment. Possesses foundational knowledge of operating systems, including Windows, Linux, or macOS. Demonstrates adept problem-solving abilities and meticulous attention to detail. Capable of working both independently and collaboratively as part of a team. Maintains a strong desire to remain updated on the latest trends in technology. Exemplifies outstanding communication and interpersonal skills. Shows remarkable problem-solving capabilities, coupled with a patient disposition. Adept at handling high-pressure situations with professionalism. Exhibits an empathetic and client-centric approach. Benefits - Valuable hands-on experience across multiple business functions. - Mentorship and guidance from experienced professionals. - Networking opportunities within the company. - Competitive internship incentives and bonus. - Potential for career advancement within the organization upon graduation. At ROC.PH, we foster talent and provide growth opportunities. Join us in delivering limitless digital services to startups and MSMEs through a fixed monthly subscription fee.

Vice President, Sr Operations Manager, Client Implementation and Client Service Head
Taguig, Philippines
**To proceed with your application, you must be at least 18 years of age.**
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Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Responsibilities:**
+ Lead a team of Service and Fulfillment Associates, coordinating end-to-end client onboarding and product/service implementation
+ Manage, coach performance of employees, to achieve excellent results, including ensuring strong awareness of the Bank's operation risk management procedures and service levels with customers
+ Ensure timely adherence to SLA, client commitments, regulations and internal procedures and policies, including timely and effective escalation
+ Ensure standardization of processes to achieve efficiency and customer delight
+ Responsible for handling a range of client servicing activities, requests and coordination across internal and external stakeholders
+ Ensure effective business continuity plan is in place
+ Track progress of implementation milestones, managing delays, escalation where necessary
+ Support the Bank's digital/transformation strategy
+ Ensure satisfactory Audit results
**Skills:**
+ Minimum 5 years of direct working experience in leading Service and Implementation Teams
+ Strong people manager
+ Customer focus
+ Knowledge on local bank products and services
+ Knowledge of all applicable regulatory reporting requirement and guidelines
+ Project management and change management skills
+ Ability to work with a sense of urgency to meet client SLAs
+ Ability to manage alliances, relationship with clients, internal and external stakeholders
+ Solid knowledge on problem analysis and problem-solving
+ Effective written, listening and verbal communication skills
+ Self-motivated, diligent and meticulous
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.