1,133 Client Communication jobs in the Philippines
Customer Service
National Capital Region, National Capital Region
Peridou Inc.
Posted 2 days ago
Job Viewed
Job Description
Responding promptly and professionally to customer inquiries, complaints, and requests via phone, email, and other communication channels, experience in live selling is an advantage.
br>Troubleshooting and resolving customer issues in a timely and effective manner
Maintaining accurate records and documentation of all customer interactions
Identifying opportunities to improve customer satisfaction and implementing strategies to enhance the overall customer experience
Collaborating with cross-functional teams to ensure seamless service delivery
Providing feedback and recommendations to management to drive continuous improvement
What we're looking for
Excellent communication and interpersonal skills, with a strong focus on customer service
Proven experience in a customer-facing role, preferably in the client & sales administration industry
Ability to multitask, priorities, and work effectively in a fast-paced environment
Strong problem-solving and critical thinking skills to address and resolve customer issues
Proficient in using relevant software and technology to support customer service activities
A team player with a positive attitude and a willingness to learn and grow
What we offer
At Peridou Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks of working with us include:
Competitive salary and performance-based incentives
Opportunities for career development and professional growth
Flexible work arrangements and a positive work-life balance
A collaborative and supportive team environment
br>Troubleshooting and resolving customer issues in a timely and effective manner
Maintaining accurate records and documentation of all customer interactions
Identifying opportunities to improve customer satisfaction and implementing strategies to enhance the overall customer experience
Collaborating with cross-functional teams to ensure seamless service delivery
Providing feedback and recommendations to management to drive continuous improvement
What we're looking for
Excellent communication and interpersonal skills, with a strong focus on customer service
Proven experience in a customer-facing role, preferably in the client & sales administration industry
Ability to multitask, priorities, and work effectively in a fast-paced environment
Strong problem-solving and critical thinking skills to address and resolve customer issues
Proficient in using relevant software and technology to support customer service activities
A team player with a positive attitude and a willingness to learn and grow
What we offer
At Peridou Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks of working with us include:
Competitive salary and performance-based incentives
Opportunities for career development and professional growth
Flexible work arrangements and a positive work-life balance
A collaborative and supportive team environment
This advertiser has chosen not to accept applicants from your region.
0
Customer Service
Laguna, Laguna
Anytime Cleaners Corp.
Posted 13 days ago
Job Viewed
Job Description
Aim of Role
In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization. br>Qualifications / Experience / Skills
2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms
Marine Cargo Claims and Insurance
Computer literate with intermediate excel skills
High level of communication and organizational skills.
Exposure to ERP would be desirable.
University degree in Supply Chain / Business Administration or similar academic background.
In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization. br>Qualifications / Experience / Skills
2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms
Marine Cargo Claims and Insurance
Computer literate with intermediate excel skills
High level of communication and organizational skills.
Exposure to ERP would be desirable.
University degree in Supply Chain / Business Administration or similar academic background.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service
Meycauayan, Bulacan
Nestle
Posted 17 days ago
Job Viewed
Job Description
**SNAPSHOT**
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business
Full-time
Bachelor's Degree
1+ year of experience
**POSITION SUMMARY**
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?
**A DAY IN THE LIFE .**
As a Customer Service Rep, you'll be responsible for resolving incidents on communication channels, such as emails and phone calls. You will also be supporting the upselling and customer retention efforts of the brand. We strive to provide a uniformed experience for our consumers with knowledgeable reps who can problem-solve, actively listen, and appropriately communicate product knowledge, account information, resolutions, alternatives, and policies.
+ Works to resolve consumer issues and questions over specific channels.
+ Manage customer communication on multiple channels, including but not limited to social response platforms, chat, phone calls and emails.
+ Ensures proper triage and/or escalations to Leads, Senior Agents and Managers to ensure timely and efficient resolution for consumers.
+ Upsell and support retention efforts, as available.
+ Identify the source of the customer's issue using appropriate resources and communicate resolve in a clear and concise manner.
+ Comfortable navigating multiple tech systems and platforms. This may include customer support software, CRM systems, knowledge bases, shipping platforms and other tools necessary for providing efficient consumer care.
+ Accurately complete consumer account updates, verify consumer information, and adhere to policy and procedure requirements.
+ Articulate expert level information for product and service features to consumers
+ Stay current with department updates and policies changes by reading, reviewing and active listening on all internal communication platforms.
+ Meet department quality and efficiency expectations to ensure a uniformed customer experience and Brand voice- including adhering to performance metrics, service level agreements, and consumer satisfaction targets.
+ Will manage subset of specialized tickets with a larger team, specialized tickets will require advanced knowledge in area and may include additional investigations, such as shipping/fulfillment, privacy questions and/or advanced product knowledge.
+ Expert level knowledge of policies and procedures
**ARE YOU A FIT?**
+ Bachelor's degree Graduate
+ Highly analytical and self-motivated
+ Has a minimum of **3 years experience in BPO handling calls and emails for UK, Australia and Oceania Market**
+ With working knowledge with MS Office software and phone systems
+ Has a critical degree of accuracy regarding data entry and analysis
+ Proven ability to collaborate with cross-functional teams to deliver solid business results.
+ Willing to adjust shift schedule as demanded by the business
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business
Full-time
Bachelor's Degree
1+ year of experience
**POSITION SUMMARY**
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?
**A DAY IN THE LIFE .**
As a Customer Service Rep, you'll be responsible for resolving incidents on communication channels, such as emails and phone calls. You will also be supporting the upselling and customer retention efforts of the brand. We strive to provide a uniformed experience for our consumers with knowledgeable reps who can problem-solve, actively listen, and appropriately communicate product knowledge, account information, resolutions, alternatives, and policies.
+ Works to resolve consumer issues and questions over specific channels.
+ Manage customer communication on multiple channels, including but not limited to social response platforms, chat, phone calls and emails.
+ Ensures proper triage and/or escalations to Leads, Senior Agents and Managers to ensure timely and efficient resolution for consumers.
+ Upsell and support retention efforts, as available.
+ Identify the source of the customer's issue using appropriate resources and communicate resolve in a clear and concise manner.
+ Comfortable navigating multiple tech systems and platforms. This may include customer support software, CRM systems, knowledge bases, shipping platforms and other tools necessary for providing efficient consumer care.
+ Accurately complete consumer account updates, verify consumer information, and adhere to policy and procedure requirements.
+ Articulate expert level information for product and service features to consumers
+ Stay current with department updates and policies changes by reading, reviewing and active listening on all internal communication platforms.
+ Meet department quality and efficiency expectations to ensure a uniformed customer experience and Brand voice- including adhering to performance metrics, service level agreements, and consumer satisfaction targets.
+ Will manage subset of specialized tickets with a larger team, specialized tickets will require advanced knowledge in area and may include additional investigations, such as shipping/fulfillment, privacy questions and/or advanced product knowledge.
+ Expert level knowledge of policies and procedures
**ARE YOU A FIT?**
+ Bachelor's degree Graduate
+ Highly analytical and self-motivated
+ Has a minimum of **3 years experience in BPO handling calls and emails for UK, Australia and Oceania Market**
+ With working knowledge with MS Office software and phone systems
+ Has a critical degree of accuracy regarding data entry and analysis
+ Proven ability to collaborate with cross-functional teams to deliver solid business results.
+ Willing to adjust shift schedule as demanded by the business
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at
This advertiser has chosen not to accept applicants from your region.
2
Customer service representative
National Capital Region, National Capital Region
Lexie staffing
Posted today
Job Viewed
Job Description
Key Responsibilities:
Handle inbound and outbound customer calls in a professional and courteous manner br>
Respond to customer inquiries via phone, email, or chat platforms
Provide accurate information regarding products, services, or accounts
Resolve customer complaints or issues efficiently, aiming for first-contact resolution
Follow company protocols and standard operating procedures (SOPs)
Document call details, interactions, and customer feedback in the CRM system
Meet or exceed performance metrics such as call handling time, customer satisfaction, and quality assurance scores
Escalate complex or unresolved issues to higher-level support or supervisors
Stay up-to-date with product knowledge, system updates, and company policies
Maintain a positive and professional attitude when dealing with customers and colleagues
Handle inbound and outbound customer calls in a professional and courteous manner br>
Respond to customer inquiries via phone, email, or chat platforms
Provide accurate information regarding products, services, or accounts
Resolve customer complaints or issues efficiently, aiming for first-contact resolution
Follow company protocols and standard operating procedures (SOPs)
Document call details, interactions, and customer feedback in the CRM system
Meet or exceed performance metrics such as call handling time, customer satisfaction, and quality assurance scores
Escalate complex or unresolved issues to higher-level support or supervisors
Stay up-to-date with product knowledge, system updates, and company policies
Maintain a positive and professional attitude when dealing with customers and colleagues
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative
National Capital Region, National Capital Region
Metacom
Posted 1 day ago
Job Viewed
Job Description
Hi ! Were Hiring for Alabang Site
br>under INSURSNCE Non-Life Account
up to 21K for the salary package
dayshift with fixed weekends off
open for HS graduates with 1 year of BPO experience
other benefits:
HMO Plus 3 Dependents, 22 Paid Leaves, Fixed Weekends Off
13th Month Pay, Company Sponsored Trips or Retreats
br>under INSURSNCE Non-Life Account
up to 21K for the salary package
dayshift with fixed weekends off
open for HS graduates with 1 year of BPO experience
other benefits:
HMO Plus 3 Dependents, 22 Paid Leaves, Fixed Weekends Off
13th Month Pay, Company Sponsored Trips or Retreats
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Associate
National Capital Region, National Capital Region
Lewis Glanz Consulting
Posted 1 day ago
Job Viewed
Job Description
Location: Pasay, Quezon city, Baguio, Clark Pampanga
Setup: Onsite | Rotating Shifts br>Job Type: Full-Time
Qualifications:
< r>Only 6+ months of customer service experience preferred
Willing to work onsite
Setup: Onsite | Rotating Shifts br>Job Type: Full-Time
Qualifications:
< r>Only 6+ months of customer service experience preferred
Willing to work onsite
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative
Mandaluyong, National Capital Region
Sapient Ph
Posted 1 day ago
Job Viewed
Job Description
Easy, no-hassle and Fast One-day Hiring process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Handle customer inquiries, provide solutions, and resolve issues across various channels. < r>• Offer accurate information about products, services, and company policies. < r>• Process orders, returns, and account updates efficiently. < r>• Maintain high standards of customer service and satisfaction. < r>• Meet performance targets for productivity, quality, and customer satisfaction. < r>• Document interactions and transactions accurately. < r>
Qualifications:
• High school diploma or equivalent required; customer facing work experience is a plus. < r>• No prior customer service experience necessary—we provide comprehensive training!
• Attention to detail and effective problem-solving abilities. < r>• Ability to work in a fast-paced environment and adapt to changing customer needs. < r>• Proficiency with customer service tools and systems is a plus but not required. < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Free Coffee and Biscuits at the office < r>• Paid leaves, OT & holiday pay < r>• Government-mandated benefits & 13th-month pay < r>• Fast-Track Career Growth for top performers < r>• Life Insurance & Retirement Plan for qualified team members < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Handle customer inquiries, provide solutions, and resolve issues across various channels. < r>• Offer accurate information about products, services, and company policies. < r>• Process orders, returns, and account updates efficiently. < r>• Maintain high standards of customer service and satisfaction. < r>• Meet performance targets for productivity, quality, and customer satisfaction. < r>• Document interactions and transactions accurately. < r>
Qualifications:
• High school diploma or equivalent required; customer facing work experience is a plus. < r>• No prior customer service experience necessary—we provide comprehensive training!
• Attention to detail and effective problem-solving abilities. < r>• Ability to work in a fast-paced environment and adapt to changing customer needs. < r>• Proficiency with customer service tools and systems is a plus but not required. < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Free Coffee and Biscuits at the office < r>• Paid leaves, OT & holiday pay < r>• Government-mandated benefits & 13th-month pay < r>• Fast-Track Career Growth for top performers < r>• Life Insurance & Retirement Plan for qualified team members < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative
Taguig, National Capital Region
Metacom
Posted 1 day ago
Job Viewed
Job Description
Respond to customer inquiries via phone, email, and chat.
Resolve customer issues and provide accurate information. br>Maintain a positive and professional attitude.
Document customer interactions and feedback.
Collaborate with team members to enhance service quality.
Participate in training sessions to improve product knowledge.
Resolve customer issues and provide accurate information. br>Maintain a positive and professional attitude.
Document customer interactions and feedback.
Collaborate with team members to enhance service quality.
Participate in training sessions to improve product knowledge.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative
Sapient Global Services
Posted 1 day ago
Job Viewed
Job Description
One-day hiring process! Earn up to 25k monthly! Sapient is looking for dedicated Customer Service Representatives to join our team! This is for urgent hiring. Apply now!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent • Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE! Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent • Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE! Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
8
Customer service representative
Bulacan, Bulacan
Lexie staffing
Posted 1 day ago
Job Viewed
Job Description
Handle customer inquiries and support tasks over phone, email, or chat.
Assist with product or service questions, resolve issues, and ensure customer satisfaction.
Follow company procedures and maintain clear communication with customers.
Assist with product or service questions, resolve issues, and ensure customer satisfaction.
Follow company procedures and maintain clear communication with customers.
This advertiser has chosen not to accept applicants from your region.
9