569 Chat Customer Service Representative jobs in Cainta
Job No Longer Available
This position is no longer listed on WhatJobs. The employer may be reviewing applications, filled the role, or has removed the listing.
However, we have similar jobs available for you below.
Customer Service Representative (CHAT)
Muntinlupa, National Capital Region
DRM, INC.
Posted 1 day ago
Job Viewed
Job Description
JOB TYPE: Seasonal | Temporary
WORK LOCATION: Alabang br>SALARY: Up to 19k
JOB DESCRIPTION:
Support a leading beauty brand through chat-based communication. You'll handle multiple customer inquiries regarding product availability, order status, return processing, and promotional offers—all through chat. Multitasking and written English fluency are key. < r>
QUALIFICATIONS:
• Completed Senior High School graduate or High School (Old Curriculum) with minimum of 6 months call center experience < r>• Strong English writing skills with proper grammar and tone < r>• Typing speed of at least 35 WPM < r>• Amenable to shifting schedules and on-site work in Alabang < r>
BENEFITS:
• Work on-site allowance* < r>• Extensive HMO coverage for you and your dependents < r>• Non-Taxable Allowance on top of your basic salary < r>• Excellent Program Incentives based on performance < r>• Group Life Insurance - we got your back! < r>• 30 Service Incentive Leaves (15 days convertible to cash)
WORK LOCATION: Alabang br>SALARY: Up to 19k
JOB DESCRIPTION:
Support a leading beauty brand through chat-based communication. You'll handle multiple customer inquiries regarding product availability, order status, return processing, and promotional offers—all through chat. Multitasking and written English fluency are key. < r>
QUALIFICATIONS:
• Completed Senior High School graduate or High School (Old Curriculum) with minimum of 6 months call center experience < r>• Strong English writing skills with proper grammar and tone < r>• Typing speed of at least 35 WPM < r>• Amenable to shifting schedules and on-site work in Alabang < r>
BENEFITS:
• Work on-site allowance* < r>• Extensive HMO coverage for you and your dependents < r>• Non-Taxable Allowance on top of your basic salary < r>• Excellent Program Incentives based on performance < r>• Group Life Insurance - we got your back! < r>• 30 Service Incentive Leaves (15 days convertible to cash)
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative - Chat/Email Support - 18k
Pasig City, National Capital Region
Orbit Teleservices PH
Posted 11 days ago
Job Viewed
Job Description
What's in it for you?
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative - Voice or Chat Support
Makati, National Capital Region
CDWL COMMS
Posted 21 days ago
Job Viewed
Job Description
READY TO START YOUR CAREER ASAP? SECURE YOUR SPOT NOW AND MOVE TO THE FRONT OF THE LINE!
br>We’re hiring Customer Service Representative for our voice and non-voice accounts. This is a great opportunity for fresh graduates and career shifters looking to build a long-term career in the call center/customer service industry. < r>
Responsibilities:
* Provide professional customer support via chat or phone
* Assist clients with billing concerns, technical support, and service inquiries
* Document customer interactions with accuracy
* Follow standard operating procedures and meet quality standards
* Work collaboratively in a team-focused environment
Qualifications:
* At least 18 years old
* Graduate of High School (Old Curriculum), Senior High School, or ALS
* No BPO experience required
* Strong English communication skills (written and verbal)
* Detail-oriented with good typing and multitasking skills
* Willing to work onsite
* Amenable to shifting schedules including weekends and holidays
Perks You'll Enjoy:
* Monthly salary: PHP 17,500 to PHP 28,000 (depending on account and experience)
* Night differential pay
* Paid leaves, holiday pay, and overtime pay
* Government-mandated benefits and 13th month pay
* Opportunities for internal promotions and career growth
Why Apply?
* Fresher-friendly, no prior BPO experience needed
* Immediate hiring for non-voice and voice accounts
* Competitive pay and full benefits
* Opportunities for advancement in a leading global BPO
* Located in a central and accessible location
Further details will be discussed during the interview. We have limited job offers available here!
APPLY TODAY to secure your slot.
br>We’re hiring Customer Service Representative for our voice and non-voice accounts. This is a great opportunity for fresh graduates and career shifters looking to build a long-term career in the call center/customer service industry. < r>
Responsibilities:
* Provide professional customer support via chat or phone
* Assist clients with billing concerns, technical support, and service inquiries
* Document customer interactions with accuracy
* Follow standard operating procedures and meet quality standards
* Work collaboratively in a team-focused environment
Qualifications:
* At least 18 years old
* Graduate of High School (Old Curriculum), Senior High School, or ALS
* No BPO experience required
* Strong English communication skills (written and verbal)
* Detail-oriented with good typing and multitasking skills
* Willing to work onsite
* Amenable to shifting schedules including weekends and holidays
Perks You'll Enjoy:
* Monthly salary: PHP 17,500 to PHP 28,000 (depending on account and experience)
* Night differential pay
* Paid leaves, holiday pay, and overtime pay
* Government-mandated benefits and 13th month pay
* Opportunities for internal promotions and career growth
Why Apply?
* Fresher-friendly, no prior BPO experience needed
* Immediate hiring for non-voice and voice accounts
* Competitive pay and full benefits
* Opportunities for advancement in a leading global BPO
* Located in a central and accessible location
Further details will be discussed during the interview. We have limited job offers available here!
APPLY TODAY to secure your slot.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative - Chat/Email Support - NO EXP
Pasig City, National Capital Region
Orbit Teleservices PH
Posted 17 days ago
Job Viewed
Job Description
What's in it for you?
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Associate - Chat Support - 17K
Makati, National Capital Region
Orbit Teleservices PH
Posted 9 days ago
Job Viewed
Job Description
What's in it for you?
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
This advertiser has chosen not to accept applicants from your region.
4
Healthcare Customer Service Associate - Back Office/Chat Support
Mandaluyong, National Capital Region
Orbit Teleservice NCR
Posted 1 day ago
Job Viewed
Job Description
Job Description:
br>We are hiring enthusiastic and compassionate individuals to join our Healthcare account team.
Key Responsibilities:
• Answer patient or member queries related to healthcare plans, benefits, and billing < r>• Assist with insurance claims processing, pre-authorizations, and account updates < r>• Coordinate with healthcare providers, facilities, or insurance companies as neede < r>• Provide timely, empathetic, and professional service to every interaction < r>
Qualifications:
• College Graduate or at least 2nd year College without bpo experience < r>• K-12 graduates with 6 months cce experienced < r>• Excellent verbal and written English communication skills < r>• Customer-service oriented and patient in handling sensitive or emotional inquiries < r>• Willing to work on-site and in shifting schedules < r>
We offer competitive compensation and a range of benefits to support your growth and well-being:
• Competitive salary packages < r>• Signing Bonus < r>• Health Maintenance Organization coverage starting on Day 1 < r>• Performance-based incentives < r>• Paid training and opportunities for career advancement < r>• Life insurance and company-sponsored events < r>• 13th month pay and other supplemental bonuses
br>We are hiring enthusiastic and compassionate individuals to join our Healthcare account team.
Key Responsibilities:
• Answer patient or member queries related to healthcare plans, benefits, and billing < r>• Assist with insurance claims processing, pre-authorizations, and account updates < r>• Coordinate with healthcare providers, facilities, or insurance companies as neede < r>• Provide timely, empathetic, and professional service to every interaction < r>
Qualifications:
• College Graduate or at least 2nd year College without bpo experience < r>• K-12 graduates with 6 months cce experienced < r>• Excellent verbal and written English communication skills < r>• Customer-service oriented and patient in handling sensitive or emotional inquiries < r>• Willing to work on-site and in shifting schedules < r>
We offer competitive compensation and a range of benefits to support your growth and well-being:
• Competitive salary packages < r>• Signing Bonus < r>• Health Maintenance Organization coverage starting on Day 1 < r>• Performance-based incentives < r>• Paid training and opportunities for career advancement < r>• Life insurance and company-sponsored events < r>• 13th month pay and other supplemental bonuses
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Reps - Chat Support/Voice - Newbie Account
Makati City, National Capital Region
Caldwell Communications
Posted 18 days ago
Job Viewed
Job Description
For regular employees, we offer an industry-leading benefits package that includes:
• Competitive Salary br>• 13th Month Pay < r>• HMO with 3 free Beneficiaries on Day One < r>20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers < r>• Retirement/Life Insurance for Qualified Staff < r>• Work-life Balance Processes and Programs < r>Job Responsibilities:
• Answers phone calls and provides important information/ assistance to clients < r>• Checks mail, fax, and internet mail to provide customer assistance < r>• Communicates with customers on the phone or using written correspondence to take care of concerns < r>• Answer participant questions, , as well as talk to participants to achieve a full understanding of what critical information is being asked. < r>What are we looking for?
• Open to candidates who completed college no experience required < r>• Open to High School and Senior High School Graduates with BPO experience < r>• Excellent to above-average English communication skills < r>• BPO experience is a plus but not necessary < r>• Can do onsite work < r>• Within 25km to 35 km < r>BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE! APPLY NOW!
• Competitive Salary br>• 13th Month Pay < r>• HMO with 3 free Beneficiaries on Day One < r>20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers < r>• Retirement/Life Insurance for Qualified Staff < r>• Work-life Balance Processes and Programs < r>Job Responsibilities:
• Answers phone calls and provides important information/ assistance to clients < r>• Checks mail, fax, and internet mail to provide customer assistance < r>• Communicates with customers on the phone or using written correspondence to take care of concerns < r>• Answer participant questions, , as well as talk to participants to achieve a full understanding of what critical information is being asked. < r>What are we looking for?
• Open to candidates who completed college no experience required < r>• Open to High School and Senior High School Graduates with BPO experience < r>• Excellent to above-average English communication skills < r>• BPO experience is a plus but not necessary < r>• Can do onsite work < r>• Within 25km to 35 km < r>BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE! APPLY NOW!
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Chat customer service representative Jobs in Cainta !
6
Customer Service Associate - Chat Support - One Day Process
Makati, National Capital Region
Orbit Teleservices PH
Posted 24 days ago
Job Viewed
Job Description
What's in it for you?
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative
Parañaque City, National Capital Region
Manpower Core Group Inc.
Posted today
Job Viewed
Job Description
Discover your 100% YOU with us!
br>Position: Customer Service Representative
Location: Baclaran Parañaque br>Work setup & shift: Onsite | Shifting Schedule
Why join us?
You'll have:
Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:
As a Customer Support Associate, you will:
Respond to clients to questions and inquiries received via phone calls or email for support or about products and services.
Identify ways to improve customer experience and resolve issues while utilizing company products, services, and support systems within established procedures.
Perform transactional tasks, such as admin work, taking inbound calls and making outbound calls via phone.
Process data entry work for new accounts, sites, and other requests.
Meet customer satisfaction, efficiency metrics, and issue resolution targets, meet, and exceed client expectations.
Receive and follow instructions for additional tasks or transaction to be processed from supervisor.
Escalate questions and issues to supervisor.
What You Need:
Non-negotiables
Strong written and verbal communication skills. Business English Proficiency required
Previous experience in customer support or a related customer service role, ideally involving the use of CRMs or similar tools.
A quick learner with an analytical mindset and the ability to thrive in a fast-paced environment.
Demonstrated stress tolerance and flexibility to work varied hours, including holidays and weekends.
Preferred skills/expertise
Clear and articulate verbal and written English communication skills.
Very good level of computer literacy
Experience in front of house contact centre setup and so as back-office admin work preferred.
Showcasing or is possessing a positive attitude
br>Position: Customer Service Representative
Location: Baclaran Parañaque br>Work setup & shift: Onsite | Shifting Schedule
Why join us?
You'll have:
Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:
As a Customer Support Associate, you will:
Respond to clients to questions and inquiries received via phone calls or email for support or about products and services.
Identify ways to improve customer experience and resolve issues while utilizing company products, services, and support systems within established procedures.
Perform transactional tasks, such as admin work, taking inbound calls and making outbound calls via phone.
Process data entry work for new accounts, sites, and other requests.
Meet customer satisfaction, efficiency metrics, and issue resolution targets, meet, and exceed client expectations.
Receive and follow instructions for additional tasks or transaction to be processed from supervisor.
Escalate questions and issues to supervisor.
What You Need:
Non-negotiables
Strong written and verbal communication skills. Business English Proficiency required
Previous experience in customer support or a related customer service role, ideally involving the use of CRMs or similar tools.
A quick learner with an analytical mindset and the ability to thrive in a fast-paced environment.
Demonstrated stress tolerance and flexibility to work varied hours, including holidays and weekends.
Preferred skills/expertise
Clear and articulate verbal and written English communication skills.
Very good level of computer literacy
Experience in front of house contact centre setup and so as back-office admin work preferred.
Showcasing or is possessing a positive attitude
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
Pasig, National Capital Region
Lexie Staffing
Posted today
Job Viewed
Job Description
The Customer Service Representative (CSR) or Call Center Agent is responsible for handling customer inquiries, resolving complaints, providing product and service information, and ensuring a high level of customer satisfaction through inbound or outbound calls, emails, or chat support.
br>Key Responsibilities:
Answer incoming calls and respond to customer inquiries promptly and professionally.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Provide accurate information about products, services, and promotions.
Document customer interactions, transactions, comments, and complaints in the system.
Follow communication procedures, guidelines, and policies.
Meet performance metrics such as call handling time, quality assurance, and customer satisfaction.
Benefits:
20% Night Differential
HMO Coverage for employee upon day 1 and HMO dependent upon certification
Life and Accident Insurance
Annual Increase based on performance
13th and 14th month pay
br>Key Responsibilities:
Answer incoming calls and respond to customer inquiries promptly and professionally.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Provide accurate information about products, services, and promotions.
Document customer interactions, transactions, comments, and complaints in the system.
Follow communication procedures, guidelines, and policies.
Meet performance metrics such as call handling time, quality assurance, and customer satisfaction.
Benefits:
20% Night Differential
HMO Coverage for employee upon day 1 and HMO dependent upon certification
Life and Accident Insurance
Annual Increase based on performance
13th and 14th month pay
This advertiser has chosen not to accept applicants from your region.
9