379 Change Manager jobs in the Philippines

Purpose of the role

This person will be responsible for managing continuous support improvements in the overall quality of the ITIL aligned change management process for the support of self-service technology deployed at global airports in order to meet customer demands.

In this role you'll:

• Change Quality Continuous Improvement and Management
• Conduct regular quality assessment of the change management support process
• Identify support process improvement opportunities
• Map, formalise and follow-up on processes associated with particular objectives or activities.
• Identify, measure, track and report on key performance indicators to evaluate process effectiveness and efficiency.
• Develop and promote tools and techniques within the support and R&D teams to increase process efficiency and improve performance.
• Develop, implement and maintain a performance measurement and reporting system.

• Promote a process-based, customer-focused and performance-driven change management culture throughout the support and R&D teams.

• Production Change Compilation
  
  -Understands how main business drivers for change may impact on production. 
  
  -Assess complex changes with broad impact on production activity and processes.
  
  -Gather technical information on the proposed change from subject matter experts (SMEs)
  
  -Ensure that the required information on testing is provided and acceptable     -Ensure that the technical information on the detailed implementation steps is thorough, clear and robust
  
  -Ensure that the validation steps are very specific and sufficiently comprehensive Specify/validate the proposed change window in consideration of port operating hours and the deployment resource capacity and availability in consultation with the DevOps Automation manager

• Production Change Approval
  
  -Ensure the overall quality of the Change Approval documentation and submit to the relevant approval entity as per the latest version of the Change Process
  
  -For complex high risk changes ensure cross-functional technical specialist involvement in joint review prior to submission for approval 
  
  -Ensure that any additional technical specialist and other stakeholders are invited to the Change Control Board (CCB) meeting
  
  -Ensure the agenda for the weekly Change Control Board (comprised of technical specialist and management from Solution Architecture, R&D, DevOps Automation and Support) is of required quality and is issued in advance of the CCB meeting as per the Change Process
  
  -Conduct the CCB meeting and record the CCB decision on each submitted change
  
  -Inform all stakeholders of the approval decision for their submitted changes

• Change Execution
  
  -Ensure the change documentation repository is fully updated including with the implementation, validation and rollback steps as specified in the change approval document 
  
  -Ensure that the change is scheduled for execution on the Activity Calendar and that after approval it is assigned to the scheduled activity list
  
  -Ensure the outcome of the change execution is recorded on all relevant systems (SNOW, ICM-Change, Trello)

• Post Change Quality Review for Continuous Improvement
  
  -Schedule a Post Change Review meeting with both support and development technical specialists and R&D and Support management for any changes which are not "Completed Successfully"
  
  -Conduct a thorough analysis of the change specification and execution process in order to identify process shortcomings and consequential process improvement opportunities 
  
  -Ensure the identified process improvement actions are clear, measurable, time-bound and assigned to a single named individual
  
  -Clearly document the identified actions for reporting on process improvement and for tracking delivery of the identified process improvement actions

• Change Management Process Quality Reporting
  
  -Prepare the monthly change process execution data required for customer SLA reports and the monthly Global Support management report.
  
  -Follow up on the identified change process improvement actions to ensure these are implemented on time and with quality
  
  -Conduct periodic quality reviews and identify quality improvement actions and/or changes to the Change Process document
  
  -Ensure all change process continuous improvement review documentation is saved and the necessary customer and management communications occur as per process

About the ideal candidate:

• Bachelor's or Equivalent Experience
• ITIL certification (recommended)
• 8+ years related experience in a technology support (service management) environment and/or training; or equivalent combination of education and experience.
• Managing and monitoring high tech solutions for customers
• Understanding passenger processing flows including touchless, biometrics and payments
• Experience collaborating with software development teams using version control systems and agile methodologies.
• Experience with managing operational support using multi-technology, multi-disciplinary and multi-site teams
• Experience with AWS, Elastic Search and Kibana
• Service Management experience
• ITIL processes Incident, Problem, Change, SLA Management, Release Management).
• Experience in software development life cycles
• Excellent written and verbal communication skills
• Awareness of emerging trends and developments in relevant technologies
• Sound time and resource management skills
• Excellent analysis and problem-solving skills.
• Ability to work as part of a multi-disciplinary team
• Ability to stay focused and provide quality solutions in time critical operational situations.
• Strong process adherence
• Proactivity, and strong initiative, autonomy.
• Change management and adaptability
• Independent information gathering
• Good communication skills

What we can offer you

• Add your voice to a multicultural team of 18,000+ professionals
• Challenge yourself to find solutions to complex problems
• Competitive compensation and benefits package and a hybrid work set-up

The Change Manager - Digital Transformation is responsible for orchestrating and driving the cultural and operational shift towards digital innovation across Sun Life Asia. This role serves as a catalyst for change, ensuring the successful implementation of digital transformation initiatives by:

• Developing and executing comprehensive change management strategies
• Fostering a culture of digital adoption and innovation
• Collaborating with key stakeholders across global, regional, and local teams
• Driving awareness, engagement, and adoption of digital initiatives
• Measuring and reporting on the effectiveness of change management efforts

The Change Manager plays a crucial role in aligning Sun Life Asia's workforce with the company's digital transformation goals, ultimately contributing to enhanced operational efficiency, improved Client experience, and sustained competitive advantage in the rapidly evolving digital landscape.

Role Overview

We are seeking a dynamic Change Manager to spearhead the digital transformation journey across Sun Life Asia. This pivotal role is responsible for driving awareness, adoption, and cultural shift towards digital innovation, shaping the future of our organization.

Key Responsibilities:

Change Management Strategy and Execution

• Develop and implement comprehensive change management strategies for Asia's digital transformation initiatives
• Collaborate closely with Global Change Management, Regional Technology, and Asia Communications teams
• Partner with Business Unit (BU) Transformation leads to create and execute BU specific change plans
• Monitor plan execution and measure effectiveness through:
• Team maturity assessments
• Employee surveys o Other relevant metrics
• Define clear deliverables, timelines, and success metrics at both regional and BU levels

Digital Transformation Change Management

• Support the delivery of various change management initiatives
• Maintain an integrated communication plan for Digital Transformation across Strategic Digital Initiatives in Asia, in collaboration with the Communications team
• Cultivate a "change management" culture by: Maintaining and updating resource centers and

Organizing engagement activities

• Work closely with digital leadership stakeholders to execute the communications strategy
• Develop compelling content to engage employees and effectively narrate our transformation story
• Provide expert change management advice to internal partners and project teams
• Analyze and adapt technical information for various audiences and communication channels
• Manage collaboration and internal sites for initiatives as needed
• Conduct training sessions when required

Qualifications

• Minimum 5 years of experience in change management, preferably in digital transformation contexts
• Strong change management and communication skills, with a track record of successful implementations
• Bachelor's degree in Business, Communications, Psychology, or related field; advanced degree preferred
• Certifications in change management methodologies (e.g., PROSCI, ADKAR) are a plus
• Excellent influencing, negotiating, and problem-solving abilities
• Demonstrated capacity to work in ambiguous environments and deliver measurable results
• Strong organizational and multitasking skills
• Clear understanding of business priorities and emerging technologies, especially Generative AI
• Proficiency in English; additional Asian languages are an asset

This role is crucial in shaping the digital culture across Sun Life Asia, requiring a blend of strategic thinking, excellent communication, and a passion for driving transformative change. The ideal candidate will be a change champion, capable of navigating complex organizational structures and inspiring others to embrace digital innovation.

Key Responsibilities

• Support clients in their transformation journeys by designing and implementing effective change management strategies and plans to maximize adoption and minimize resistance.
• Collaborate with the workstream leads to develop training programs and materials, ensuring users are well-educated on the new system and maintaining clear communication throughout the project.
• Work with clients to develop communication and engagement plans that align with the change management strategy and integrate these activities into the overall project plan.
• Conduct and track Change Impact Assessments to evaluate the effects of change.
• Create communication materials in various formats and support the development and delivery of presentations.
• Conduct change surveys, analyze results, and recommend appropriate interventions.
• Collaborate with clients to define training approaches and plans that ensure effective delivery.

Qualifications

• Minimum 8+ years of experience, with at least 2-3 full-cycle project implementations (preferably e-procurement – Ivalue, Coupa, Ariba or other technology platforms).
• Proven expertise in applying change management methodologies and leading large-scale change initiatives.
• Strong critical thinking, listening, and problem-solving skills to derive insights from data.
• Excellent verbal and written communication skills, with the ability to influence and engage stakeholders at all levels.
• Ability to multitask, prioritize, and perform under pressure in f
• ast-paced environments.
• Solid understanding of data analytics and statistical modeling.Demonstrates a strong willingness to learn new skills and take on new challenges.
• Team player with strong collaboration skills and the ability to work independently.
• Self-motivated with a proactive and collaborative work style.
• Holds a Bachelor's Degree or professional qualification in Marketing, Mass Communications, English Literature, Business or a related field (preferred)

Details:

• In addition to the technical skills listed above, the candidate must have the following:

• IT technical skills

• Quick and out of the box thinking

• Being assertive

• Knowledge of IT processes and procedures

• Understanding of Business needs

• Communication skills

• Data analysis skills

• Focus on the customer experience and strong customer service skills

• Presentation skills with the ability to demonstrate and work with all levels of management

• Process improvement/continuous improvement experience

• The ability to identify and document repeatable procedures and processes

Company Overview

UBX is a wholly owned subsidiary of Unionbank of the Philippines. UnionBank is a top 10 universal bank in the Philippines by assets, with annual revenues of over PHP 25 Billion. UnionBank is a leader in digital financial services and has been recognized as the top digital bank in the Philippines by Asiamoney and IDC. UnionBank has established UBX to build on its leadership in digital: UBX facilitates UnionBank's exploration and creation of new, digital and potentially non-banking business models.

UBX's mission includes investments in financial technology (fintech) companies and other ventures whose capabilities complement UBX's platform development. UBX is developing platforms that embed financial services into customer and business experiences. This results in financial services that are accessible to a broader community – physically, logically and economically. UBX invests to positively and materially impact financial inclusion.

Truly innovative financial technology should make banking perfectly transparent in the lives of consumers and businesses. When we talk about banking today, we still talk about accounts, lines of credit and cash management services. Banking still distracts and interrupts. Our ultimate goal: banking that becomes invisible, banking vanishes into our lives and businesses. This is why we are particularly focused on ecosystems: can we participate in and build the platforms where we can seamlessly embed banking in the context of experiences for consumers and businesses.

Our Customers:

Ecosystems are built on platforms that support multi-participant markets and multi-point transactions. Therefore, from an ecosystem development perspective, our customers are the participants in these ecosystems.

This can be made clearer by way of example. For the financial services platform, the resulting ecosystem has the following participants:

• Financial institutions such as rural bank and non-bank financial institutions (coops, lenders, etc.)
• Customers of these financial institutions
• Financial service providers that leverage the platform such as lenders and insurers
• Technology providers that build solutions on top of the platform

What you will do:

• Analyze business systems to ensure industry regulations and ethical standards
• Create communication and training plans to enable smooth implementation of the strategy
• Assist the restructuring of the staff component to optimize the effective implementation of the project
• Track implementation progress and reporting back to management
• Evaluate the cost structures budgetary impact of the proposed changes

Qualifications:

• 3-5 years of working experience in structuring changes for organizations
• BSc/ BA in Law, Finance, Business Administration or related bachelors degree in business administration, human resources or a related field.
• Proficiency in business management, statistics, analytics and spreadsheet software such as Excel.
• Exceptional ability to solve problems and think analytically.
• Great organizational, project, and time management skills.
• Thorough knowledge of, and experience in change management principles and methodology.

Location: Makati City

Setup: 3x onsite per week

Key Responsibilities

• Lead and execute the change management strategy for BSP ITRS Phase 2.
• Conduct impact assessments, identify risks, and manage dependencies.
• Drive communication, training, and adoption initiatives.
• Track readiness, adoption, and business impact through change metrics.
• Align change activities with project milestones in partnership with Business Leads, PMO, and SMEs.
• Manage resistance and ensure effective escalation.
• Provide executive reports on change progress and adoption risks.
• Support UAT in business readiness and end-user enablement.

Qualifications

• 7–10 years of experience in organizational change management for large programs.
• Proven experience in regulatory or finance transformation within banking/financial services.
• Strong stakeholder engagement and facilitation skills (ExCo to BA level).
• Change Management certification (PROSCI, CMI, ACMP) preferred.
• Familiar with SDLC and waterfall methodologies.
• Excellent communication, reporting, and training design skills.
• Bachelor's degree required; MBA or equivalent preferred.

Job Type: Full-time

Pay: Php120, Php150,000.00 per month

Work Location: In person

I. BASIC PURPOSE / JOB BRIEF:

This role is responsible for overseeing the entire lifecycle of IT changes, ensuring that all changes to IT services and infrastructure are implemented efficiently and with minimal disruption to business operations. Using ITIL best practices, this role will work closely with cross-functional teams to plan, assess, approve, and execute changes, managing risks and ensuring that changes align with business needs. The ideal candidate will have strong understanding of ITIL processes, excellent communication skills and proactive approach to managing changes in a dynamic IT environment.

II. MAJOR RESPONSIBILITIES AND DUTIES:

Change Management

• Oversee and management the Change Management lifecycle, from initiation through planning, execution and post-implementation review
• Ensure that all changes are logged, assessed, approved, scheduled and implemented following the ITSM policies and procedures
• Maintain change management policies and procedures and workflows
• Collaborate with technical teams to identify risks and mitigation strategies, ensuring that changes do not disrupt critical systems or processes
• Change Advisory Board
• Coordinate and facilitate the Change Advisory Board meetings, ensuring all necessary stakeholders are involved in the change approval process
• Ensure that all changes including standard, emergency and normal changes are revised and approved by the appropriate CAB members
• Maintain records of CAB meetings, decisions and actions taken to improve transparency and accountability

Change Documentation and Reporting

• Maintain comprehensive records of all changes, ensuring they are properly documented, tracked and reviewed post-implementation
• Produce detailed change reports, including analysis of change success and failure, change related incidents, and opportunities for process improvement

Audit

• Ensure all changes are fully documented and aligned with audit standards and compliance regulations
• Ensure all change related documentation required by different audit exercise are submitted

III. JOB SPECIFICATIONS:

Educational Requirement:

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• Postgraduate studies or certifications in Change Management (e.g., Prosci, ACMP) are advantageous.

Experience Requirement:

• Minimum 5 years of experience in change management, business readiness, or IT project coordination.
• Experience supporting IT projects in hospitality, gaming, or integrated resorts highly desirable.
• Demonstrated success in stakeholder engagement, communication, and training.
• Strong background in IT project delivery lifecycles, including ERP, POS, CRM, or hotel systems.

Skills and Attributes:

• Ability to build relationships and influence across all levels of the organization.
• Strong facilitation and negotiation skills
• Experience with vendor contracts, procurement workflows, budgeting, and financial administration.
• Ability to manage project-related logistics (events, room booking, scheduling, executive briefings).
• Understanding of IT project methodologies (Agile, Waterfall, Hybrid).
• Familiarity with ERP, POS, PMS, and ITSM systems.
• Knowledge of UAT/test coordination and deployment readiness.
• Exposure to ITIL and IT service management practices.
• Strong capacity planning and resource management skills.
• Ability to analyze risks and impacts, and develop mitigation strategies.
• Proficiency in project tools (MS Project, Jira, Confluence, Smartsheet, Power BI).
• Exceptional written and verbal communication skills.
• Ability to prepare executive-ready reports and dashboards.
• Comfortable delivering training and conducting workshops.

Other Qualifications:

• Certification in Change Management (Prosci, ACMP) or Project Management (PMP, PRINCE2) is an advantage.
• Experience in complex, regulated environments with multiple stakeholders.
• Ability to work under pressure in a fast-paced, 24/7 hospitality and gaming environment.

Responsibilities

• Analyze internal business systems to ensure compliance with industry regulations and ethical standards.
• Create communication and training plans to enable smooth implementation of the strategy.
• Assist the restructuring of the staff component to optimize the effective implementation of the project.
• Track implementation progress and reporting back to management.
• Collaborate with management to gather and analyze operational information.
• Evaluate cost structures and budgetary impact of the proposed changes.

Qualifications

• BSc/BA in law, finance, business administration or related field.
• Bachelor's degree in business administration, human resources, or a related field.
• Proficiency in business management, statistics, analytics, and spreadsheet software such as Excel.
• Exceptional ability to solve problems and think analytically.
• Great organizational, project, and time management skills.
• Thorough knowledge of, and experience in, change management principles and methodology.

Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation today

Does

• As a Change Manager, you will be responsible for managing and ensuring successful implementation of change initiatives.
• The role will require working with cross-functional teams to ensure that they are ready and enabled to adopt the changes, while minimizing impact to business and operations to achieve business objectives

• This involves end-to-end change management:

• Change Strategy & Planning: Develop and implement change management plan aligned with launch timelines while ensuring readiness across stakeholders

• Change Impact Assessment: Identify and manage the impact of the changes to the people, process and technology
• Organizational Changes: Ensure that the organizational structure is aligned and sufficient resources are available to operationalize the change
• Process Documentation: Ensure that process changes are agreed and properly documented.
• Training: Identify training needs based on current skills and knowledge of the users and develop programs to build the capabilities required to navigate the change
• Communication & Engagement: Develop clear and consistent messages across the stakeholders. Ensure that the stakeholders are informed, engaged and supported throughout the change process
• Data Migration: Ensure that business can operate using migrated data
• Change Readiness Assessment: Ensure that the organization understands the changes and ready to accept them
• Adoption & Operationalization: Ensure the operationalization of the change from Go Live to transition to operations

Displays

• Strong Communication Skills: Ability to clearly communicate complex changes to various stakeholders
• Leadership and Influence: Ability to lead cross-functional teams, influencing stakeholders to embrace change while building relationships
• Problem solving and critical thinking: Proactive in identifying issues and risk, and ability to develop mitigations to address obstacles to launch readiness
• Project Management skills: Strong organizational skills and ability to manage multiple projects and stakeholders
• Collaboration and teamwork: Ability to collaborate across multiple functions to achieve business outcomes

Delivers

• Successful launches: Ensure seamless transitions and maximize outcomes for every capability, service and product launches, with minimal disruption and a high level of stakeholder engagement and satisfaction
• Stakeholder Readiness: Deliver measurable improvements in stakeholder readiness with the execution of the change management plan
• Adoption and Engagement: Achieve high levels of employee adoption and engagement with the new processes, systems, or technologies introduced at launch, ensuring a positive impact
• Risk Mitigation: Minimize launch-related risks through proactive risk management, ensuring that potential issues are identified and addressed early, leading to smooth transition

Qualifications

• Bachelor's degree in Business Administration, Organizational Development, or a related field
• Certified Change Management Professional (CCMP) or Prosci Change Management Certification is a plus
• Master's degree is an advantage
• Minimum of 6 years experience in change management, project management or organizational development, with at least 3 years focusing on ensuring launch readiness or transitions of major launches
• Proven experience managing cross-functional teams and working with senior leadership
• Strong understanding of change management methodologies and tools
• Excellent interpersonal and communication skills, both written and verbal.

What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package