207 Change Management Methodologies jobs in the Philippines

Location: Ortigas, Pasig (Remote)

Employment Type: Part-Time / Project-Based

The Business Consultant for Branding and Marketing will play a key role in shaping and enhancing the company's brand identity, market positioning, and client acquisition strategies within the BPO industry. This role involves providing expert guidance on developing marketing initiatives, optimizing brand presence, and implementing strategies that drive business growth and visibility in a competitive outsourcing environment.

• Develop and implement branding and marketing strategies aligned with the company's goals and target market.
• Define the company's brand identity, tone, and messaging to ensure consistency across all platforms.
• Conduct market research and competitive analysis to identify opportunities for positioning and differentiation in the BPO sector.
• Create and manage digital marketing campaigns across platforms such as Facebook, LinkedIn, and Google.
• Provide recommendations for website content, SEO optimization, and online visibility improvement.
• Support the creation of marketing materials such as brochures, proposals, presentations, and social media content.
• Collaborate with management and sales teams to align marketing activities with business development objectives.
• Advise on public relations, client engagement, and reputation management strategies.
• Monitor marketing performance metrics and provide reports and insights for continuous improvement.
• Provide consultation on branding consistency across internal and external communications.

• Bachelor's degree in Marketing, Business Administration, Communications, or related field.
• Proven experience in branding, marketing, or business consulting—preferably within a BPO or corporate setting.
• Strong understanding of digital marketing trends, SEO, and brand strategy.
• Excellent analytical, strategic thinking, and communication skills.
• Ability to work independently and deliver high-quality recommendations and outputs.
• Proficient in marketing tools, analytics platforms, and presentation software.

Position Overview:

The Associate Manager, Project Management and Transformation, will support the Senior Manager in planning, executing, and monitoring strategic projects and transformation initiatives. This role requires a proactive individual capable of managing multiple tasks, coordinating with cross-functional teams, and ensuring the timely and successful completion of projects that align with organizational goals.

Key Responsibilities:

• Collaborate with the Senior Manager to define project objectives, deliverables, and success metrics.
• Assist in creating and maintaining detailed project plans, tracking timelines, budgets, and resources.
• Act as a point of contact for project updates, facilitating communication between stakeholders and the project team.
• Conduct risk assessments and work with the Senior Manager to develop and implement mitigation strategies.
• Coordinate with internal teams, including operations, IT, and quality, to ensure alignment with project goals.
• Support the development and documentation of business requirements, ensuring clarity and alignment across teams.
• Leverage automation, speech analytics, AI technologies, and CCaaS solutions to drive project success and transformation outcomes.
• Monitor the effectiveness of transformation initiatives, conducting evaluations and preparing reports on outcomes.
• Assist in the development and dissemination of best practices and standard operating procedures post-implementation.
• Foster a culture of continuous improvement by identifying opportunities for process optimization and providing actionable insights.

Required Qualifications and Skills:

• Bachelor's degree in Business Administration, Project Management, Information Technology, or a related field.
• Minimum of 3 years of experience in a project management or operations role, preferably in a BPO or shared services environment.
• Familiarity with automation tools, speech analytics, AI technologies, and CCaaS platforms.
• Strong organizational skills, with the ability to manage multiple priorities simultaneously.
• Proficiency in project management tools (e.g., Microsoft Project, JIRA, Smartsheet).
• Excellent communication and interpersonal skills to collaborate effectively with diverse stakeholders.
• Knowledge of basic project management methodologies, including scope, risk, and stakeholder management.
• Problem-solving mindset, with the ability to think creatively and deliver results under pressure.

Preferred Qualifications:

• Certification in project management methodologies (e.g., PMP, PRINCE2, Scrum).
• Familiarity with digital transformation, process improvement, or advanced automation strategies.
• Exposure to cross-functional dependencies in areas like operations, training, or quality management.

Competencies:

• Strong analytical skills for assessing project performance and identifying improvement areas.
• Ability to pivot and adapt to evolving project requirements or roadblocks.
• Commitment to maintaining high standards of quality and compliance in project deliverables.
• Proficiency in integrating AI and automation technologies into project workflows.

The Associate Manager, Project Management and Transformation, will support the Senior Manager in planning, executing, and monitoring strategic projects and transformation initiatives. This role requires a proactive individual capable of managing multiple tasks, coordinating with cross-functional teams, and ensuring the timely and successful completion of projects that align with organizational goals. The ideal candidate should also be familiar with automation, speech analytics, AI technologies, and Call Center as a Service (CCaaS) technology enablement.

Key Responsibilities:

• Collaborate with the Senior Manager to define project objectives, deliverables, and success metrics.
• Assist in creating and maintaining detailed project plans, tracking timelines, budgets, and resources.
• Act as a point of contact for project updates, facilitating communication between stakeholders and the project team.
• Conduct risk assessments and work with the Senior Manager to develop and implement mitigation strategies.
• Coordinate with internal teams, including operations, IT, and quality, to ensure alignment with project goals.
• Support the development and documentation of business requirements, ensuring clarity and alignment across teams.
• Leverage automation, speech analytics, AI technologies, and CCaaS solutions to drive project success and transformation outcomes.
• Monitor the effectiveness of transformation initiatives, conducting evaluations and preparing reports on outcomes.
• Assist in the development and dissemination of best practices and standard operating procedures post-implementation.
• Foster a culture of continuous improvement by identifying opportunities for process optimization and providing actionable insights.

Required Qualifications and Skills:

• Bachelor's degree in Business Administration, Industrial Engineering, Information Technology, or a related field.
• Minimum of 3 years of experience in a project management or operations role, preferably in a BPO or shared services environment.
• Familiarity with automation tools, speech analytics, AI technologies, and CCaaS platforms.
• Strong organizational skills, with the ability to manage multiple priorities simultaneously.
• Proficiency in project management tools (e.g., Microsoft Project, JIRA, Smartsheet).
• Excellent communication and interpersonal skills to collaborate effectively with diverse stakeholders.
• Knowledge of basic project management methodologies, including scope, risk, and stakeholder management.
• Problem-solving mindset, with the ability to think creatively and deliver results under pressure.

Preferred Qualifications:

• Certification in project management methodologies (e.g., PMP, PRINCE2, Scrum).
• Familiarity with digital transformation, process improvement, or advanced automation strategies.
• Exposure to cross-functional dependencies in areas like operations, training, or quality management.

Competencies:

• Strong analytical skills for assessing project performance and identifying improvement areas.
• Ability to pivot and adapt to evolving project requirements or roadblocks.
• Commitment to maintaining high standards of quality and compliance in project deliverables.
• Proficiency in integrating AI and automation technologies into project workflows.

About us:
CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Company website:

Job Description:

• Performs business consulting services for internal and external clients.
• Evaluates business processes, anticipates requirements, uncovers areas for improvement, and develops and implements solutions with practical improvements for the business.
• Oversees operating systems including policies, procedures, and operating structures. Establishes and implements service level standards.
• Research operations and efficiencies within a contact center and other types of service-oriented environments.
• Collaborates with a project team to gain a complete understanding of specific goals, objectives, and audiences.
• Strengthens key differentiators of our company compared to legacy approaches and other competing offerings.

REQUIRED QUALITICATIONS:

• Bachelor's or higher degree in related field.
• 3-7 years' experience in business consulting, project management and/or any relevant professional experience.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Curiosity and the desire to deeply understand how and why things are the way they are.
• The ability to comprehend complex topics and tell stories through data, visualizations, and verbal presentations.
• Reliability to complete projects on time and at the level of quality required.
• Demonstrated ability to use exceptional analytical skills to monitor, conduct root cause analyses, and recommend improvements related to the business quality principles.
• Excellent verbal and written communications skills with ability to build and maintain effective working relationships.
• Detail-oriented with strong follow-through and the ability to organize and prioritize multiple projects.
• Highly organized with focus on execution, problem solving, and improving processes.

PREFERRED QUALIFICATIONS:

• Experience with BPO operations is preferred
• Experience in large consulting company is preferred

LANGUAGE PROFICIENCY:

• English: Excellent written and verbal communication skills

About us:

CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Company website:

Job Description:

• Performs business consulting services for internal and external clients.
• Evaluates business processes, anticipates requirements, uncovers areas for improvement, and develops and implements solutions with practical improvements for the business.
• Oversees operating systems including policies, procedures, and operating structures. Establishes and implements service level standards.
• Research operations and efficiencies within a contact center and other types of service-oriented environments.
• Collaborates with a project team to gain a complete understanding of specific goals, objectives, and audiences.
• Strengthens key differentiators of our company compared to legacy approaches and other competing offerings.

REQUIRED QUALITICATIONS:

• Bachelor's or higher degree in related field.
• 3-7 years' experience in business consulting, project management and/or any relevant professional experience.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Curiosity and the desire to deeply understand how and why things are the way they are.
• The ability to comprehend complex topics and tell stories through data, visualizations, and verbal presentations.
• Reliability to complete projects on time and at the level of quality required.
• Demonstrated ability to use exceptional analytical skills to monitor, conduct root cause analyses, and recommend improvements related to the business quality principles.
• Excellent verbal and written communications skills with ability to build and maintain effective working relationships.
• Detail-oriented with strong follow-through and the ability to organize and prioritize multiple projects.
• Highly organized with focus on execution, problem solving, and improving processes.

PREFERRED QUALIFICATIONS:

• Experience with BPO operations is preferred
• Experience in large consulting company is preferred

LANGUAGE PROFICIENCY:

• English: Excellent written and verbal communication skills

Role Overview:

The Business Consultant is responsible for delivering high quality service as outlined in the Service Level Agreement to clients in contract staffing accounts and temporary candidates by matching skills of qualified associates to client vacancies, developing and retaining business by providing outstanding client service and quality, commercial solutions to Fully Managed Services requirements and performing a variety of administrative tasks that support the overall mission of quality performance and service.

Responsibilities:

• Create a prospect list on the major account clients for the weekly telesales calls;
• Forward Manpower marketing materials, updates and information to prospect list
• Apply the key skill selling (KSS) approach to market good candidates to the major account clients;
• Develop a thorough understanding of clients' peak period and ensure pool of suitable candidates for key skills selling

CLIENT MANAGEMENT

• Partner with the Talent Acquisition Team to ensure timely delivery of manpower requests
• Advise clients on HR/Industrial relations & organizational safety & health issues.
• Conduct associates' orientation and implement reward & recognition programs to develop good candidate relationships.
• Provide solutions to resolve associates/customer related issues/complaints and ensure that 1- 2 service visit per month is being followed.
• Manage onsite support personnel.

HR and ADMINISTRATION

• Arrange contracts for new clients and candidates, ensuring that terms and conditions are duly signed.
• Prepare monthly and quarterly reports for each entity.
• Verify invoices and pursue overdue accounts for resolution.
• Confirm the issuance and adequacy of purchase orders (POs).
• Handle reimbursements and commission payouts.
• Facilitate supplier payments.
• Input contract data into CWS system.
• Monitor leave credits and oversee employee disciplinary hearings

Requirements:

• Possesses a degree in Human Resource Management, Psychology, Business Discipline and Other related qualifications.
• At least 3 years of experience in HR Operations, Client Management, or any relevant field.
• Preferably has exposure to a staffing firm or any similar environment
• Has strong knowledge on Philippine Labor Law
• Demonstrate good negotiating and strong customer service skills
• Excellent oral and written communication skills

FIND YOUR 'BETTER' AT AIA

We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we'd love to hear from you.

About the Role

The Digital Business Consultant should have the ability to thrive in a fast-paced, dynamic environment, and be a deadline driven self-starter. Reporting to the Customer Operations Tribe Squad Lead, this role is expected to develop relationships will all levels of Operations executives, staff, vendors, and is expected to help drive the overall Operations Strategy through the implementation of new solutions, campaigns, BAU initiatives, and key transformation projects that will help achieve the OKRs of the Customer Operations Tribe.

He is responsible in discovering new and innovative solutions, establishing, reviewing, and realigning processes to improve efficiencies. Ensuring quality and timely delivery of technology, systems, and procedural changes. Help all the stakeholders in managing the changes being introduced.

The role is expected to effectively collaborate with Operations business owners and IT Delivery Leads to ensure that business goals are achieved, and investments are maximized.

Roles and Responsibilities:

Operations Product Delivery

• Work with the Product/Process owners and Squad Lead in executing the product vision and strategy on supported value stream
• Support in establishing the long-term goals and direction of the product, including its core value proposition and target market.
• Create a roadmap that outlines the planned features, releases, and milestones for the product.
• Ensuring the product strategy and roadmap align with the overall business goals and priorities.
• Process Optimization
• Identify opportunities for process improvements, automation, and digital transformation.
• Analyze, develop, redesign, and cascade new processes that will eliminate inefficiencies and improve productivity thru the implementation of new technology, systems or the enforcement of procedural changes.
• Translate the business process and requirements into high quality and development ready user stories
• Prepare high quality functional stories with success criteria with full traceability to the business requirements.
• Contribute to developing key performance indicators (KPIs) to measure processes efficiency and effectiveness.
• Delivery Excellence
• Spearhead the review of the capabilities of systems and processes being used and propose necessary enhancements. He/She should validate the output of solutions developed by IT against the defined processes and user specifications
• Design strategies and implementation plan to ensure that for User Acceptance Testing all possible scenarios have been identified. Ensure that results are acceptable.
• Act as a reliable SME for systems and processes that are being implemented in Operations. He/She is expected to understand the nature o each activity, the context as to why it is being done, the basis upon which it is being implemented and the logic as to how it is being done. On the other hand, he/she should be able to know how to reverse and correct issues or prevent them if possible.
• Provide training and support to employees during the transformation process.
• Spearhead communications with other departments and external partners to ensure that their requirements are considered in the implementation of new processes and system enhancements.
• Support production systems.

Minimum Job Requirements:

• Candidate must possess a bachelor's degree (4-yr course) or above from leading colleges or universities, with preference to Information Technology, Industrial/Management Engineering, Business Management or Accounting
• 5 years of experience in business analysis, process reengineering or systems and control implementation
• Proven track record of successful delivery of operational transformation programs and projects
• Deep understanding of insurance operations, processes, and systems
• Strong analytical, business analysis and problem-solving abilities
• Strong leadership and interpersonal skills.
• Excellent communication, collaboration, and presentation skills
• Highly organized and able to manage multiple small to medium size priorities without compromising timely delivery.
• Proficiency in relevant software applications (e.g. project management tools and data analysis tools
• Knowledge in MS Office (Word, Excel, PowerPoint, Visio, Project) and Power BI.
• Background in Life Insurance/ Banking Preferred Considerations
• Lean Six Sigma Certification and/or Human Centered Design
• Product management and development experience
• Experience with digital transformation initiatives, including automation, AI and cloud technologies

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

The ideal candidate will be a proactive problem-solver with a strong understanding of product lifecycle management and the ability to drive projects from conception to execution.

Key Responsibilities

* Stakeholder Alignment: Act as the key connection between business stakeholders and the technical team, translating business needs into detailed technical requirements.

* Process and User Journey Mapping: Create detailed documentation of user journeys, system interactions, and process flows to ensure a clear understanding of project scope and deliverables.

* Strategic Planning: Lead discussions from a business perspective, identifying which capabilities need to be activated and when to maximize value from the Adobe product stack.

* Requirement Gathering: Work with the Adobe team to understand MVP 1 deliverables and define the specific requirements for MVP 2.

* Effort Estimation & Phasing: Collaborate with the team to estimate effort and help phase project activities to align with budget and timeline constraints.

* Backlog Management & Prioritization: Own the product backlog, defining, documenting, and prioritizing user stories and requirements for MVP 2 and future enhancements.

Required Qualifications

* Demonstrated experience in a product management or similar role, with a strong emphasis on backlog ownership and strategic planning.

* Proven ability to bridge the gap between technical and business teams.

* Experience with detailed documentation, including user journey mapping and process flows.

* Strong communication and stakeholder management skills.

* Ability to work effectively in a high-utilization environment and manage multiple priorities.

Preferred Qualifications

* Experience with Adobe Experience Cloud products is a must.

* Knowledge of project management methodologies (e.g., Agile, Scrum).

* Experience with story creation on technical tools and defining the roles and responsibilities

We're seeking a domain-driven Principal or Senior Business Consultant specializing in Banking Deposit/Loan products and processes within core banking systems. If you have hands-on experience in Deposit/Loan lifecycle design, regulatory alignment, and digital banking transformation, we welcome you to lead mission-critical initiatives with us.

Responsibilities:

• Serve as a trusted advisor to clients in the deposit domain, understanding their business needs and providing strategic guidance.
• Lead the design and development of innovative solutions for clients in the deposit sector.
• Collaborate with cross-functional teams to ensure the successful implementation of solutions.
• Demonstrate deep expertise in deposit/loan processes, regulations, and industry best practices.
• Stay updated on market trends and emerging technologies in the deposit domain.
• Lead and manage consulting projects, ensuring timely delivery and client satisfaction.
• Lead, mentor and guide junior consultants in the deposit domain.
• Contribute to the development of thought leadership content, including trainings, articles, and presentations.

Qualifications:

• A Bachelor's degree in Finance, Business, Banking, IT/Computer Science or related field.
• At least 8 years of extensive experience in a consulting role with a focus on the deposit/loan domain.
• Proven track record of successfully leading and delivering complex consulting projects.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation abilities.

• Proficiency in the English language is a requirement for this role.

• 10+ years of experience
   in core banking consulting, product design, or system implementation.

• Proven exposure to 
  Deposit module
   (e.g., CASA, Term Deposits, product factory configuration) or the Loan module
  (e.g., Secured/Unsecured Loans, Loan products specific to the Philippines market (Teacher's Loan and so on), product factory configuration)
• Understanding of 
  regulatory and operational requirements
   in banking environments.
• Strong analytical and communication skills; capable of interfacing with both business and IT teams.
• Fluent in English; proficiency in
  Mandarin
  would be an
  added
  advantage for cross-border coordination.

Bonus Points If You Have

• Worked with platforms like 
  Finastra, Temenos, Flexcube, and Infosys Finacle etc.
• Exposure to 
  digital deposit product design
  , including onboarding, interest tiers, and fee structuring.