2,855 Center Staff jobs in the Philippines

Job Description: Responsible for the day-to-day operations of on-site and off-site locations. Will lead the team and ensure the delivery of excellent customer service to retain and acquire customers towards sales growth and business profitability.

Responsibilities

• Develop and implement strategies for sales achievement
• Monitor and analyze financial performances and identify areas for improvement
• Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
• Monitor team development and provide coaching and feedback

Qualifications:

• Graduate of Bachelor's Degree preferably business-related course
• At least 5 years solid work experience as a Customer Service Manager or a similar role

Job Summary:

We are seeking a seasoned and strategic leader to oversee the end-to-end operations of our customer

service contact center within the financial services domain. This role is responsible for driving

operational excellence, ensuring regulatory compliance, enhancing customer experience, and

leading large, diverse teams across multiple channels (voice, chat, email, mobile).

Key Responsibilities:

• Lead and manage high-volume contact center operations, ensuring delivery of exceptional

customer service across all channels.

• Develop and implement strategies to improve customer satisfaction, operational efficiency,

and employee engagement.

• Drive performance metrics (CSAT, FCR, AHT, SLA, etc.) and ensure alignment with

business goals.

• Ensure compliance with all regulatory and risk management requirements in a highly

regulated financial environment.

• Collaborate with cross-functional teams (IT, Product, Risk, Compliance) to support digital

transformation and process automation.

• Lead workforce planning, training, and development initiatives to build a high-performing

team.

• Manage budgets, forecasts, and cost optimization initiatives.
• Serve as a key liaison with senior internal and external stakeholders to support strategic

initiatives and continuous improvement.

Required Qualifications & Skills:

• Graduate in any discipline; MBA or equivalent preferred.
• 18+ years of experience in contact center leadership, preferably in banking or financial
• services.
• Proven track record in managing large teams and complex operations.
• Strong leadership and coaching abilities with a focus on performance and customer-
• centricity
• Deep understanding of CRM systems and omnichannel platforms (voice, chat, email,
• mobile).
• Excellent analytical, problem-solving, and decision-making skills.
• Proficiency in MS Office (Excel, PowerPoint, Word).
• Strong stakeholder management and communication skills.

Preferred Attributes:

• Experience in managing transitions or setting up new contact center operations.
• Exposure to digital banking tools and customer experience technologies.
• Certification in Six Sigma, Lean, or similar process improvement methodologies.

Job Type: Full-time

Pay: Php230, Php250,000.00 per month

Benefits:

• Paid training

Work Location: In person

We are seeking a seasoned and strategic leader to oversee the end-to-end operations of our customer service contact center within the financial services domain. This role is responsible for driving operational excellence, ensuring regulatory compliance, enhancing customer experience, and leading large, diverse teams across multiple channels (voice, chat, email, mobile).

Key Responsibilities:

• Lead and manage high-volume contact center operations, ensuring delivery of exceptional customer service across all channels.
• Develop and implement strategies to improve customer satisfaction, operational efficiency, and employee engagement.
• Drive performance metrics (CSAT, FCR, AHT, SLA, etc.) and ensure alignment with business goals.
• Ensure compliance with all regulatory and risk management requirements in a highly regulated financial environment.
• Collaborate with cross-functional teams (IT, Product, Risk, Compliance) to support digital transformation and process automation.
• Lead workforce planning, training, and development initiatives to build a high-performing team.
• Manage budgets, forecasts, and cost optimization initiatives.
• Serve as a key liaison with senior internal and external stakeholders to support strategic initiatives and continuous improvement.

Qualifications & Skills:

• Graduate in any discipline; MBA or equivalent preferred.
• 18+ years of experience in contact center leadership, preferably in banking or financial services.
• Proven track record in managing large teams and complex operations.
• Strong leadership and coaching abilities with a focus on performance and customer centricity.
• Deep understanding of CRM systems and omnichannel platforms (voice, chat, email, mobile).

Work Setup:

Shift: Shifting

Setup: Onsite

By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and/or to its clients.

The Data Center Operations Officer handles day-to-day processing of production jobs in Data Center Operations to generate the required reports/outputs.

Computer Operations Management

Responsible for the service delivery of Computer Operations batch and reports as per Service Level Agreement

Ensure the completeness of requirement prior to execution of regular computer programs and establish priorities for new or special job requests to ensure efficiency and timely completion of production processing

Accomplish and document daily production run guides, operations requests

Send batch and specific reports either to users as instructed or listed

Prepare/document abnormal incidents that occurred during his/her shift

Perform proper turnover of production jobs for the smooth transition from one shift to the other

Monitor systems utilization and availability and escalate any problems or concerns to the Systems Administrator or the Division/Unit Head

Prepare daily status reports

Prepare reports

Update Run Guide

Print statements of accounts (SOAs) per request

Media Management

Handle off-siting of tapes to secondary site

Handle retrieval of tapes from secondary site going to primary site

User Support

Perform first level problem analysis and resolution

Ensure timely delivery of all production reports to users

Coordinate with various user's requirements such as parallel runs, system resources, back-up resources, and production problems and issues.

Compliance and Risk Management

Adhere and ensure compliance to the Bank's information Security Policy and other operational procedures

Participate in any periodic contingency/disaster recovery testing

Adhere to standards, policies and procedures defined in the ITG Desk Manual

Report risk concerns to proper authorities

Ensure all aspects of ITG are compliant and audit ready at all times

QUALIFICATIONS

Bachelor's degree in any IT-related course

With at least 2 years of relevant experience, at least 1 year experience from a bank

Proficient in MS Office applications

Keen on details

Good communication skills

Amenable to a 24/7 shifting schedule

Job Type: Full-time

Work Location: In person

Job Description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking for Director _Contact Center Operations (Banking or Financial Services) who has proven track record in IT Industry. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Director _Contact Center Operations (Financial Services)

Work Timings: Early PH hour, Australian Eastern Standard

Work Location: Pasay or Taguig

Work Mode (Hybrid / Onsite): Onsite

Employment Type: Permanent

Department: Customer Center Operations

Reports To: Global Delivery Leader

NON negotiable skills:

• Must have 18+ years of experience as a Director/Head in a Contact Center/Shared Service industry
• Bank Operations (preferably Collections) and Customer Service background must be strong
• Handled at least 300 FTEs
• No employment record of less than 2 years in the past 3 years

Job Summary:

We are seeking a seasoned and strategic leader to oversee the end-to-end operations of our customer service contact center within the financial services domain.

This role is responsible for driving operational excellence, ensuring regulatory compliance, enhancing customer experience, and leading large, diverse teams across multiple channels (voice, chat, email, mobile).

The director will oversee both towers of said account – Collections and Customer Service.

Key Responsibilities:

• Lead and manage high-volume contact center operations, ensuring delivery of exceptional customer service across all channels.

• Develop and implement strategies to improve customer satisfaction, operational efficiency, and employee engagement.

• Drive performance metrics (CSAT, FCR, AHT, SLA, etc.) and ensure alignment with business goals.

• Ensure compliance with all regulatory and risk management requirements in a highly regulated financial environment.

• Collaborate with cross-functional teams (IT, Product, Risk, Compliance) to support digital transformation and process automation.

• Lead workforce planning, training, and development initiatives to build a high-performing team.

• Manage budgets, forecasts, and cost optimization initiatives.

• Serve as a key liaison with senior internal and external stakeholders to support strategic initiatives and continuous improvement.

Required Qualifications & Skills:

• Graduate in any discipline; MBA or equivalent preferred

• 18+ years of experience in contact center leadership, preferably in banking or financial services.

• Proven track record in managing large teams and complex operations.

• Strong leadership and coaching abilities with a focus on performance and customer centricity.

• Deep understanding of CRM systems and omnichannel platforms (voice, chat, email, mobile).

• Proficiency in MS Office (Excel, PowerPoint, Word).

• Strong stakeholder management and communication skills.

Preferred Attributes:

• Experience in managing transitions or setting up new contact center operations

Exposure to digital banking tools and customer experience technologies.

• Certification in Six Sigma, Lean, or similar process improvement methodologies.

WHAT'S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to - Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Seema Verma

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement:

We take your personal data protection seriously and adhere to both EU and local data protction regulations.

Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.

Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants.

Job Function

Responsible for the day-to-day operations of on-site and off-site locations. Will lead the team and ensure the delivery of excellent customer service to retain and acquire customers towards sales growth and business profitability.

Responsibilities

• Support development of strategies for sales achievement

• Monitor and analyze financial performances and identify areas for improvement

• Resolve issues regarding escalated customer inquiries to meet business objectives

• Monitor team development and provide coaching and feedback

Qualifications

• Graduate of Bachelor's Degree preferably business-related course

• At least 3 years solid work experience as a Customer Service supervisor or a similar role

Role Purpose

The HR Shared Services Operations Analyst is responsible for ensuring the smooth, efficient and effective delivery of HR services within the Service Centre. This role delivers insightful performance reporting and analysis, identifies and drives process improvement, best practice and optimization, continually monitoring and enhancing service quality across the entire HR Service Centre.

Key Accountabilities

Performance Reporting & Analysis

• Develop, maintain, and enhance HR SC performance reports and dashboards that provide clear visibility into HR Shared Services operations.
• Prepare regular and ad-hoc reports for leadership, translating data into actionable insights and recommendations.
• Utilize data to support decision-making processes and track the impact of improvement initiatives.
• Co-ordinate the intake process ensuring that there is sufficient capacity within the team to support new work tasks/processes.
• Continually monitor capacity v performance to ensure the teams are correctly resourced to volume.

Process Improvement & Quality Management

• Identify and support initiatives aimed at optimizing HR Service Centre processes to increase efficiency, reduce errors, and improve service delivery
• Implement quality assurance measures and conduct regular audits to maintain high standards of operational excellence
• Support implementation of process changes within the HR Service Centre and wider HR Team.
• Review existing HR Service Centre processes to identify inefficiencies, redundancies, and bottlenecks. Develop and implement automation solutions that replace manual, repetitive tasks, leveraging available technologies to improve accuracy and speed

Documentation & Knowledge Sharing

• Maintain clear, comprehensive documentation of HR Service Centre processes, policies, and best practices.
• Governance and maintenance of knowledge base tools to ensure content accuracy, relevance, and accessibility for team members.
• Support training initiatives by creating materials, coordinating sessions, and facilitating refresher courses to enhance team capabilities.
• Collect and incorporate feedback to keep documentation and training resources up to date and user-friendly

Engagement & Coordination

• Plan, coordinate, and support employee engagement programs and company-wide activities that promote a positive workplace culture.

Key Skills & Experiences

Educational Attainment

• Bachelor's degree in Human Resources, Business Administration, Information Systems, or related field.

Critical Experience & Expertise

• 2+ years of experience in HR Shared Service operations, business analysis, or process improvement
• Experience of working in a multi-country environment or experience of working in several different countries

Technical Skills & Knowledge

• Knowledge of HR Information systems
• Experience in HR Shared Services or similar operational environments
• Familiarity with continuous improvement methodologies
• Technical expertise in systems reporting tools
• Project and change management experience
• Demonstrates clear, concise, and succinct communication skills including adapting both verbal and written communication to the needs and level of the user

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.

Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

PRO INTEGRATE PHILIPPINES IS HIRING

Role:
Director – Contact Center Operations (Banks/Financial Services)

Reports To:
Global Delivery Leader

Location:
Manila, Philippines

We're looking for a
seasoned and strategic leader
to oversee end-to-end operations of a high-volume
customer service contact center
within the
banking/financial services domain.
This is a senior role that requires
strong leadership, operational excellence, and a proven track record of managing large teams (300+ FTEs).

Key Responsibilities

Lead & manage multi-channel contact center operations (voice, chat, email, mobile)

Drive customer satisfaction, efficiency, & employee engagement

Ensure regulatory compliance
in financial services

Lead
digital transformation & process automation

Manage budgets, workforce planning, and stakeholder engagement

Build and coach high-performing teams

Qualifications

18+ years of experience in Contact Center operations (5+ years as Director)

Background in Banking/Financial Services
(mandatory)

Strong leadership, coaching & people management skills

Expertise in
CRM, omnichannel platforms, performance metrics (CSAT, SLA, AHT, etc.)

MBA preferred | Six Sigma/Lean certification is a plus

Apply Now

Send your CV to:

Subject line:
Application for (Role)_Name_Yrs of Experience

No Proper Subject Line, No Response

Join us in shaping the future of customer experience in financial services

• #WeAreHiring #ContactCenter #DirectorJobs #FinancialServices #BankingJobs #LeadershipOpportunity #PhilippinesJobs #CustomerExperience #ProIntegrate #CareerOpportunity #NowHiring

Job description:

The Account Executive for Business Center Operations will serve as the bridge between clients and internal teams, ensuring a smooth and efficient end-to-end process from purchase order to fulfillment. This role demands exceptional coordination, attention to detail, and proactive client engagement to drive service excellence and revenue growth.

Key Responsibilities:

• Client Engagement & Order Intake

• Handle client inquiries via phone, email, or walk-ins with professionalism and responsiveness.

• Understand client needs, prepare quotations, and secure orders efficiently.

• Ensure all order details are accurately captured and documented.

• Process Coordination

• Liaise with internal departments (inventory, logistics, accounting) to track order status and resolve bottlenecks.

• Monitor timelines for production and fulfillment; escalate delays promptly.

• Fulfillment Oversight

• Confirm order completion and delivery schedules to clients.

• Oversee documentation including contracts, delivery receipts, and billing.

• Conduct post-delivery follow-up to ensure client satisfaction.

Preferred Skills & Traits:

• Proven ability to manage multiple clients and priorities

• Analytical mindset with a solution-oriented approach

• Empathetic communicator who thrives in fast-paced environments

• Enthusiastic about delivering exceptional client experiences

Job Type: Full-time

Benefits:

• Additional leave
• Employee discount
• Promotion to permanent employee
• Staff meals provided

Experience:

• Account Executive – Business Center Operations: 2 years (Preferred)

Language:

• English (Preferred)
• Tagalog (Preferred)

Job Type: Full-time

Language:

• English (Preferred)
• Tagalog (Preferred)

Work Location: In person