389 Center Staff jobs in the Philippines
HR Service Center Operations Analyst
IHG
Posted 6 days ago
Job Viewed
Job Description
**Role Purpose**
The HR Shared Services Operations Analyst is responsible for ensuring the smooth, efficient and effective delivery of HR services within the Service Centre. This role delivers insightful performance reporting and analysis, identifies and drives process improvement, best practice and optimization, continually monitoring and enhancing service quality across the entire HR Service Centre.
**Key Accountabilities**
**Performance Reporting & Analysis**
+ Develop, maintain, and enhance HR SC performance reports and dashboards that provide clear visibility into HR Shared Services operations.
+ Prepare regular and ad-hoc reports for leadership, translating data into actionable insights and recommendations.
+ Utilize data to support decision-making processes and track the impact of improvement initiatives.
+ Co-ordinate the intake process ensuring that there is sufficient capacity within the team to support new work tasks/processes.
+ Continually monitor capacity v performance to ensure the teams are correctly resourced to volume.
**Process Improvement & Quality Management**
+ Identify and support initiatives aimed at optimizing HR Service Centre processes to increase efficiency, reduce errors, and improve service delivery
+ Implement quality assurance measures and conduct regular audits to maintain high standards of operational excellence
+ Support implementation of process changes within the HR Service Centre and wider HR Team.
+ Review existing HR Service Centre processes to identify inefficiencies, redundancies, and bottlenecks. Develop and implement automation solutions that replace manual, repetitive tasks, leveraging available technologies to improve accuracy and speed
**Documentation & Knowledge Sharing**
+ Maintain clear, comprehensive documentation of HR Service Centre processes, policies, and best practices.
+ Governance and maintenance of knowledge base tools to ensure content accuracy, relevance, and accessibility for team members.
+ Support training initiatives by creating materials, coordinating sessions, and facilitating refresher courses to enhance team capabilities.
+ Collect and incorporate feedback to keep documentation and training resources up to date and user-friendly
**Engagement & Coordination**
+ Plan, coordinate, and support employee engagement programs and company-wide activities that promote a positive workplace culture.
**Key Skills & Experiences**
Educational Attainment
+ Bachelor's degree in Human Resources, Business Administration, Information Systems, or related field.
Critical Experience & Expertise
+ 2+ years of experience in HR Shared Service operations, business analysis, or process improvement
+ Experience of working in a multi-country environment or experience of working in several different countries
Technical Skills & Knowledge
+ Knowledge of HR Information systems
+ Experience in HR Shared Services or similar operational environments
+ Familiarity with continuous improvement methodologies
+ Technical expertise in systems reporting tools
+ Project and change management experience
+ Demonstrates clear, concise, and succinct communication skills including adapting both verbal and written communication to the needs and level of the user
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.
Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
The HR Shared Services Operations Analyst is responsible for ensuring the smooth, efficient and effective delivery of HR services within the Service Centre. This role delivers insightful performance reporting and analysis, identifies and drives process improvement, best practice and optimization, continually monitoring and enhancing service quality across the entire HR Service Centre.
**Key Accountabilities**
**Performance Reporting & Analysis**
+ Develop, maintain, and enhance HR SC performance reports and dashboards that provide clear visibility into HR Shared Services operations.
+ Prepare regular and ad-hoc reports for leadership, translating data into actionable insights and recommendations.
+ Utilize data to support decision-making processes and track the impact of improvement initiatives.
+ Co-ordinate the intake process ensuring that there is sufficient capacity within the team to support new work tasks/processes.
+ Continually monitor capacity v performance to ensure the teams are correctly resourced to volume.
**Process Improvement & Quality Management**
+ Identify and support initiatives aimed at optimizing HR Service Centre processes to increase efficiency, reduce errors, and improve service delivery
+ Implement quality assurance measures and conduct regular audits to maintain high standards of operational excellence
+ Support implementation of process changes within the HR Service Centre and wider HR Team.
+ Review existing HR Service Centre processes to identify inefficiencies, redundancies, and bottlenecks. Develop and implement automation solutions that replace manual, repetitive tasks, leveraging available technologies to improve accuracy and speed
**Documentation & Knowledge Sharing**
+ Maintain clear, comprehensive documentation of HR Service Centre processes, policies, and best practices.
+ Governance and maintenance of knowledge base tools to ensure content accuracy, relevance, and accessibility for team members.
+ Support training initiatives by creating materials, coordinating sessions, and facilitating refresher courses to enhance team capabilities.
+ Collect and incorporate feedback to keep documentation and training resources up to date and user-friendly
**Engagement & Coordination**
+ Plan, coordinate, and support employee engagement programs and company-wide activities that promote a positive workplace culture.
**Key Skills & Experiences**
Educational Attainment
+ Bachelor's degree in Human Resources, Business Administration, Information Systems, or related field.
Critical Experience & Expertise
+ 2+ years of experience in HR Shared Service operations, business analysis, or process improvement
+ Experience of working in a multi-country environment or experience of working in several different countries
Technical Skills & Knowledge
+ Knowledge of HR Information systems
+ Experience in HR Shared Services or similar operational environments
+ Familiarity with continuous improvement methodologies
+ Technical expertise in systems reporting tools
+ Project and change management experience
+ Demonstrates clear, concise, and succinct communication skills including adapting both verbal and written communication to the needs and level of the user
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.
Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
0
Business Center Operations Assistant mindpro
SM Mart Inc
Posted today
Job Viewed
Job Description
**ADMINISTRATIVE SUPPORT**:Perform counter transactions
- **PERFORM DAY-TO-DAY COUNTER OPERATIONS**
Receive cash / check payment, & issue receipt; conduct cross-selling, as necessary
- **PERFORM END-OF-DAY ACTIVITIES**
Conduct cash & inventory count, & reconcile with records of counter supplies & products inventory movements
- **PREPARE COUNTER**
Replenish cash fund from Treasury, & prepare report for Treasury
- **MAINTAIN ORDERLINESS & CLEANLINESS**
Maintain orderliness & cleanliness of the work area, equipment & facilities in accordance with safety & security standards
**Qualifications**:
- Knowledge of counterfeit detection and basic banking transactions is an advantage
- Trustworthy, detail-oriented and can work with mínimal supervision
- Flexible to be assigned to work schedules supporting the retail operational hours
- Willing to be assigned in **The SM Store Mindpro Zamboanga**
- Fresh graduates are welcome to apply.
- Full-time positions available
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Zamboanga City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
- **PERFORM DAY-TO-DAY COUNTER OPERATIONS**
Receive cash / check payment, & issue receipt; conduct cross-selling, as necessary
- **PERFORM END-OF-DAY ACTIVITIES**
Conduct cash & inventory count, & reconcile with records of counter supplies & products inventory movements
- **PREPARE COUNTER**
Replenish cash fund from Treasury, & prepare report for Treasury
- **MAINTAIN ORDERLINESS & CLEANLINESS**
Maintain orderliness & cleanliness of the work area, equipment & facilities in accordance with safety & security standards
**Qualifications**:
- Knowledge of counterfeit detection and basic banking transactions is an advantage
- Trustworthy, detail-oriented and can work with mínimal supervision
- Flexible to be assigned to work schedules supporting the retail operational hours
- Willing to be assigned in **The SM Store Mindpro Zamboanga**
- Fresh graduates are welcome to apply.
- Full-time positions available
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Zamboanga City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
This advertiser has chosen not to accept applicants from your region.
1
Business Center Operations Assistant Lanang
SM Mart Inc
Posted today
Job Viewed
Job Description
**ADMINISTRATIVE SUPPORT**:Perform counter transactions
- **PERFORM DAY-TO-DAY COUNTER OPERATIONS**
Receive cash / check payment, & issue receipt; conduct cross-selling, as necessary
- **PERFORM END-OF-DAY ACTIVITIES**
Conduct cash & inventory count, & reconcile with records of counter supplies & products inventory movements
- **PREPARE COUNTER**
Replenish cash fund from Treasury, & prepare report for Treasury
- **MAINTAIN ORDERLINESS & CLEANLINESS**
Maintain orderliness & cleanliness of the work area, equipment & facilities in accordance with safety & security standards
**Qualifications**:
- Knowledge of counterfeit detection and basic banking transactions is an advantage
- Trustworthy, detail-oriented and can work with mínimal supervision
- Flexible to be assigned to work schedules supporting the retail operational hours
- Willing to be assigned in **The SM Store Lanang**
- Fresh graduates are welcome to apply.
- Full-time positions available
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Davao City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
- **PERFORM DAY-TO-DAY COUNTER OPERATIONS**
Receive cash / check payment, & issue receipt; conduct cross-selling, as necessary
- **PERFORM END-OF-DAY ACTIVITIES**
Conduct cash & inventory count, & reconcile with records of counter supplies & products inventory movements
- **PREPARE COUNTER**
Replenish cash fund from Treasury, & prepare report for Treasury
- **MAINTAIN ORDERLINESS & CLEANLINESS**
Maintain orderliness & cleanliness of the work area, equipment & facilities in accordance with safety & security standards
**Qualifications**:
- Knowledge of counterfeit detection and basic banking transactions is an advantage
- Trustworthy, detail-oriented and can work with mínimal supervision
- Flexible to be assigned to work schedules supporting the retail operational hours
- Willing to be assigned in **The SM Store Lanang**
- Fresh graduates are welcome to apply.
- Full-time positions available
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Davao City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
This advertiser has chosen not to accept applicants from your region.
2
Senior Analyst - Security Operations Center
Parañaque City, National Capital Region
Mondelez International
Posted 22 days ago
Job Viewed
Job Description
**Job Description**
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Matter.**
You work closely with functions and business units to develop roadmaps and to plan agreed-to outcomes. In this role, you ensure that commitments are met, and serve as the point of contact for Mondelēz International Digital Services.
**How you will contribute**
You will serve as the point of contact for issues and challenges that arise in the processes used in the shared services team and/or with third-party suppliers. In addition, you will support internal and external continuous improvement initiatives and manage business projects through to completion. You will also provide business consultancy and manage operational processes by ensuring that key performance indicators and performance management targets are met, and by sharing best practices and taking responsibility in the super key user community.
**What you will bring**
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
+ Shared services in a global environment
+ Building and maintaining effective partnerships with internal stakeholders and suppliers
+ Customer service and effectively leading relationships with demanding customers
+ Communicating effectively, organizational, problem-solving, analytical and multi-tasking skills
+ Operating effectively in a changing environment and using initiative and personal resourcefulness to proactively manage contingency or "emergency" situations
+ Using data to make recommendations and decisions
+ Key performance indicators, managerial reporting, forecasting and budgeting
**More about this role**
**What you need to know about this position:**
**What extra ingredients you will bring:**
**Education / Certifications:**
**Job specific requirements:**
**Travel requirements:**
**Work schedule:**
No Relocation support available
**Business Unit Summary**
**At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.**
**We have a rich portfolio of strong brands globally and locally including many household names such as** **_Oreo_** **,** **_belVita_** **and** **_LU_** **biscuits;** **_Cadbury Dairy Milk_** **,** **_Milka_** **and** **_Toblerone_** **chocolate;** **_Sour Patch Kids_** **candy and** **_Trident_** **gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.**
**Our 80,000 makers and bakers are located in more** **than 80 countries** **and we sell our products in** **over 150 countries** **around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen-and happen fast.**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Relationship Management
Global Business Services
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Matter.**
You work closely with functions and business units to develop roadmaps and to plan agreed-to outcomes. In this role, you ensure that commitments are met, and serve as the point of contact for Mondelēz International Digital Services.
**How you will contribute**
You will serve as the point of contact for issues and challenges that arise in the processes used in the shared services team and/or with third-party suppliers. In addition, you will support internal and external continuous improvement initiatives and manage business projects through to completion. You will also provide business consultancy and manage operational processes by ensuring that key performance indicators and performance management targets are met, and by sharing best practices and taking responsibility in the super key user community.
**What you will bring**
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
+ Shared services in a global environment
+ Building and maintaining effective partnerships with internal stakeholders and suppliers
+ Customer service and effectively leading relationships with demanding customers
+ Communicating effectively, organizational, problem-solving, analytical and multi-tasking skills
+ Operating effectively in a changing environment and using initiative and personal resourcefulness to proactively manage contingency or "emergency" situations
+ Using data to make recommendations and decisions
+ Key performance indicators, managerial reporting, forecasting and budgeting
**More about this role**
**What you need to know about this position:**
**What extra ingredients you will bring:**
**Education / Certifications:**
**Job specific requirements:**
**Travel requirements:**
**Work schedule:**
No Relocation support available
**Business Unit Summary**
**At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.**
**We have a rich portfolio of strong brands globally and locally including many household names such as** **_Oreo_** **,** **_belVita_** **and** **_LU_** **biscuits;** **_Cadbury Dairy Milk_** **,** **_Milka_** **and** **_Toblerone_** **chocolate;** **_Sour Patch Kids_** **candy and** **_Trident_** **gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.**
**Our 80,000 makers and bakers are located in more** **than 80 countries** **and we sell our products in** **over 150 countries** **around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen-and happen fast.**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Relationship Management
Global Business Services
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.
This advertiser has chosen not to accept applicants from your region.
3
Senior Analyst - Security Operations Center
Mondelez International
Posted 22 days ago
Job Viewed
Job Description
**Job Description**
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Matter.**
You work closely with functions and business units to develop roadmaps and to plan agreed-to outcomes. In this role, you ensure that commitments are met, and serve as the point of contact for Mondelēz International Digital Services.
**How you will contribute**
You will serve as the point of contact for issues and challenges that arise in the processes used in the shared services team and/or with third-party suppliers. In addition, you will support internal and external continuous improvement initiatives and manage business projects through to completion. You will also provide business consultancy and manage operational processes by ensuring that key performance indicators and performance management targets are met, and by sharing best practices and taking responsibility in the super key user community.
**What you will bring**
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
+ Shared services in a global environment
+ Building and maintaining effective partnerships with internal stakeholders and suppliers
+ Customer service and effectively leading relationships with demanding customers
+ Communicating effectively, organizational, problem-solving, analytical and multi-tasking skills
+ Operating effectively in a changing environment and using initiative and personal resourcefulness to proactively manage contingency or "emergency" situations
+ Using data to make recommendations and decisions
+ Key performance indicators, managerial reporting, forecasting and budgeting
**More about this role**
**What you need to know about this position:**
**What extra ingredients you will bring:**
**Education / Certifications:**
**Job specific requirements:**
**Travel requirements:**
**Work schedule:**
No Relocation support available
**Business Unit Summary**
**At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.**
**We have a rich portfolio of strong brands globally and locally including many household names such as** **_Oreo_** **,** **_belVita_** **and** **_LU_** **biscuits;** **_Cadbury Dairy Milk_** **,** **_Milka_** **and** **_Toblerone_** **chocolate;** **_Sour Patch Kids_** **candy and** **_Trident_** **gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.**
**Our 80,000 makers and bakers are located in more** **than 80 countries** **and we sell our products in** **over 150 countries** **around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen-and happen fast.**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Relationship Management
Global Business Services
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Matter.**
You work closely with functions and business units to develop roadmaps and to plan agreed-to outcomes. In this role, you ensure that commitments are met, and serve as the point of contact for Mondelēz International Digital Services.
**How you will contribute**
You will serve as the point of contact for issues and challenges that arise in the processes used in the shared services team and/or with third-party suppliers. In addition, you will support internal and external continuous improvement initiatives and manage business projects through to completion. You will also provide business consultancy and manage operational processes by ensuring that key performance indicators and performance management targets are met, and by sharing best practices and taking responsibility in the super key user community.
**What you will bring**
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
+ Shared services in a global environment
+ Building and maintaining effective partnerships with internal stakeholders and suppliers
+ Customer service and effectively leading relationships with demanding customers
+ Communicating effectively, organizational, problem-solving, analytical and multi-tasking skills
+ Operating effectively in a changing environment and using initiative and personal resourcefulness to proactively manage contingency or "emergency" situations
+ Using data to make recommendations and decisions
+ Key performance indicators, managerial reporting, forecasting and budgeting
**More about this role**
**What you need to know about this position:**
**What extra ingredients you will bring:**
**Education / Certifications:**
**Job specific requirements:**
**Travel requirements:**
**Work schedule:**
No Relocation support available
**Business Unit Summary**
**At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.**
**We have a rich portfolio of strong brands globally and locally including many household names such as** **_Oreo_** **,** **_belVita_** **and** **_LU_** **biscuits;** **_Cadbury Dairy Milk_** **,** **_Milka_** **and** **_Toblerone_** **chocolate;** **_Sour Patch Kids_** **candy and** **_Trident_** **gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.**
**Our 80,000 makers and bakers are located in more** **than 80 countries** **and we sell our products in** **over 150 countries** **around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen-and happen fast.**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Relationship Management
Global Business Services
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.
This advertiser has chosen not to accept applicants from your region.
4
Senior Analyst - Security Operations Center
Parañaque City, National Capital Region
Mondelez International
Posted 22 days ago
Job Viewed
Job Description
**Job Description**
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.**
You work with the information security team as a competent and experienced information security and compliance specialist.
**How you will contribute**
You will assess information security risks in line with internal policy and external best practices, and support security of information and IT assets by testing security systems and applying security standards, policies, and procedures. Under the guidance of Global Information Security Lead, you will implement cyber security technology and provide day-to-day business support. If relevant to your role, you will manage third-party providers to ensure that any internal or third-party adhere to standards. You will also provide information security training to appropriate teams.
**What you will bring**
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
+ Information security, compliance and risk management
+ Security solutions and their applicability to Mondelēz International
+ Security strategies, awareness campaigns, policies/standards and governance
+ Communicating effectively with technical specialists, leaders and peers
+ Analytical and problem-solving abilities
+ Being a team player by supporting and leading to achieve common goals
**More about this role**
**What you need to know about this position:**
Performs advanced (senior-level) cybersecurity analysis work. Work involves protecting cybersecurity assets and delivering cybersecurity incident detection, incident response, threat assessment, cyber intelligence, software security, and vulnerability assessment services. May supervise the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. The Sr. Analyst job classification series is a subset of information security, which focuses on protecting data from cyber-related attacks. Employees typically monitor for any trace of invasion or improper access of data by performing threat and incident detection, incident response, and forensics activities. In contrast, the SOC Analyst III job classification series does not focus only on protecting data from cyber-related attacks; rather, employees in that series are responsible for protecting information throughout the business process. Employees typically perform governance, risk assessments, and compliance, which involves developing and documenting system security plans, policy development, and process analysis. Other tasks related to this role will be needed.
**What extra ingredients you will bring:**
**Education / Certifications:**
**Job specific requirements:**
**Travel requirements:**
**Work schedule:**
No Relocation support available
**Business Unit Summary**
**At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.**
**We have a rich portfolio of strong brands globally and locally including many household names such as** **_Oreo_** **,** **_belVita_** **and** **_LU_** **biscuits;** **_Cadbury Dairy Milk_** **,** **_Milka_** **and** **_Toblerone_** **chocolate;** **_Sour Patch Kids_** **candy and** **_Trident_** **gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.**
**Our 80,000 makers and bakers are located in more** **than 80 countries** **and we sell our products in** **over 150 countries** **around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen-and happen fast.**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Relationship Management
Global Business Services
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.**
You work with the information security team as a competent and experienced information security and compliance specialist.
**How you will contribute**
You will assess information security risks in line with internal policy and external best practices, and support security of information and IT assets by testing security systems and applying security standards, policies, and procedures. Under the guidance of Global Information Security Lead, you will implement cyber security technology and provide day-to-day business support. If relevant to your role, you will manage third-party providers to ensure that any internal or third-party adhere to standards. You will also provide information security training to appropriate teams.
**What you will bring**
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
+ Information security, compliance and risk management
+ Security solutions and their applicability to Mondelēz International
+ Security strategies, awareness campaigns, policies/standards and governance
+ Communicating effectively with technical specialists, leaders and peers
+ Analytical and problem-solving abilities
+ Being a team player by supporting and leading to achieve common goals
**More about this role**
**What you need to know about this position:**
Performs advanced (senior-level) cybersecurity analysis work. Work involves protecting cybersecurity assets and delivering cybersecurity incident detection, incident response, threat assessment, cyber intelligence, software security, and vulnerability assessment services. May supervise the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. The Sr. Analyst job classification series is a subset of information security, which focuses on protecting data from cyber-related attacks. Employees typically monitor for any trace of invasion or improper access of data by performing threat and incident detection, incident response, and forensics activities. In contrast, the SOC Analyst III job classification series does not focus only on protecting data from cyber-related attacks; rather, employees in that series are responsible for protecting information throughout the business process. Employees typically perform governance, risk assessments, and compliance, which involves developing and documenting system security plans, policy development, and process analysis. Other tasks related to this role will be needed.
**What extra ingredients you will bring:**
**Education / Certifications:**
**Job specific requirements:**
**Travel requirements:**
**Work schedule:**
No Relocation support available
**Business Unit Summary**
**At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.**
**We have a rich portfolio of strong brands globally and locally including many household names such as** **_Oreo_** **,** **_belVita_** **and** **_LU_** **biscuits;** **_Cadbury Dairy Milk_** **,** **_Milka_** **and** **_Toblerone_** **chocolate;** **_Sour Patch Kids_** **candy and** **_Trident_** **gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.**
**Our 80,000 makers and bakers are located in more** **than 80 countries** **and we sell our products in** **over 150 countries** **around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen-and happen fast.**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Relationship Management
Global Business Services
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.
This advertiser has chosen not to accept applicants from your region.
5
Security Operations Center (Soc) Analyst
Angeles, Pampanga
MVP Asia Pacific, Inc.
Posted today
Job Viewed
Job Description
MVP Asia Pacific Inc. is seeking a highly motivated and result-driven Level 1 SOC Analyst who will be working closely with our Hong Kong-based clients who specializes in Cryptocurrency.
As a vital member of the team, you will be supporting the day-to-day operations and platforms by working with the stakeholders to translate business requirements into solutions.
Level 1 SOC Analyst is an operational role, focusing on real time security event monitoring and security incident investigation. As a Level 1 SOC Analyst you will actively monitor security threats and risks involving customers’ infrastructure.
- Continuously monitors the security alerts queue
- Triages security alerts
- Monitors health of customer security sensors and infrastructure
- Collects data and context necessary to initiate Level 2 escalation
- Delivers scheduled and ad-hoc reports
- Works closely with Level 2 & Level 3 team towards the continuous improvement of the service
**To be qualified, you should be**:
- A Bachelor's degree in Information Technology, Computer Science or any relevant course.
- At least 1 year of experience as a SOC Analyst
- Good English communication skills
Never miss this exciting opportunity to be part of one of the fastest-growing BPO companies in Clark, Pampanga
**Benefits**:
- Company events
- Discounted lunch
- Health insurance
- Transportation service provided
Schedule:
- 8 hour shift
- Rotational shift
As a vital member of the team, you will be supporting the day-to-day operations and platforms by working with the stakeholders to translate business requirements into solutions.
Level 1 SOC Analyst is an operational role, focusing on real time security event monitoring and security incident investigation. As a Level 1 SOC Analyst you will actively monitor security threats and risks involving customers’ infrastructure.
- Continuously monitors the security alerts queue
- Triages security alerts
- Monitors health of customer security sensors and infrastructure
- Collects data and context necessary to initiate Level 2 escalation
- Delivers scheduled and ad-hoc reports
- Works closely with Level 2 & Level 3 team towards the continuous improvement of the service
**To be qualified, you should be**:
- A Bachelor's degree in Information Technology, Computer Science or any relevant course.
- At least 1 year of experience as a SOC Analyst
- Good English communication skills
Never miss this exciting opportunity to be part of one of the fastest-growing BPO companies in Clark, Pampanga
**Benefits**:
- Company events
- Discounted lunch
- Health insurance
- Transportation service provided
Schedule:
- 8 hour shift
- Rotational shift
This advertiser has chosen not to accept applicants from your region.
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6
Center of Excellence | IT Operations
1631 Taguig, National Capital Region
Career Connect
Posted 171 days ago
Job Viewed
Job Description
This role will be leading the strategic direction of all talented technical team in driving excellence and innovation within the organization.
KEY RESPONSIBILITIES Oversee and manage IT operationProviding technical leadership and guidance to the IT teamEnsuring smooth functioning of IT infrastructure and systems. Train and mentor and make sure people will be able to cope up in all project requirementsCreate and manage KPITo be updated with the trends and technologies in the market and be able to share best practices and quality standards.RequirementsQUALIFICATIONS
With a Bachelor’s or Master’s Degree in IT, Computer Science, Engineering, or any related course.With solid experience in handling IT Operations including Infra, Network and IT Support leadership roleAt least 10 years of experience as an IT Professional, with 5+ years experience in a leadership role in th e required capability / technical domain. Required Capability/Technical Domain specific experience (aligned to senior/lead role)Experience working in a high-level collaborative environment and promoting a teamwork mentality.Experience in leading organization capability development, change management and transformation is a plusDemonstrated track record in successful delivery and the application of contemporary IT management practices, methodologies and tools
This advertiser has chosen not to accept applicants from your region.
7
Contact Center Professionals
Pasig, Palawan
IBM
Posted 1 day ago
Job Viewed
Job Description
**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
* Provides quality customer service on every contact.
* Receives inbound queries from customers (calls, chats, emails). Clarify to obtain full understanding of what information is being requested.
* Communicates clearly and effectively with participants
* Educates callers on client processes (based on Client strategies) whenever necessary
* Documents all calls with regards to caller's inquiries accurately using Call Tracking System.
* Maintains up-to-date expertise in a specific subject area.
* With Back office processors, manage events with higher level of difficulty, sensitivity and confidentiality, eg. Death cases
* Approves exception requests where there are historical precedents and/or where documented rules are made available
* Handles end to end case management process in accordance to agreed time and quality standards.
* Escalations:
* Follow up escalated cases through the Case Management system - own issue resolution, client follow up, and case closure.
* Conducts in-depth research, interpret policy based on documented rules and exceptions and resolve complex issues for escalated cases
*
* Facilitates resolution between employees and 3rd party Administration Service Provider, follow up on escalations
* Escalates issues that require evaluation by the client (e.g., an exception request with no historical precedence, threat of legal action, etc.)
* Whenever required, does outbound calls/emails to provide resolution to employee.
**Required technical and professional expertise**
* Candidate must possess at least a Bachelor's/College Degree, preferably Human Resources or equivalent
* Similar work experience especially in a BPO or similar fast-paced setting
* Good English Communication(verbal & non verbal)Skills
* Basic computer and internet navigation skills
* Amenable to working in shifting/night schedule
Intermediate in MS Excel
**Preferred technical and professional experience**
* ERP working experience
* Ability to prioritize tasks, manage multiple priorities and tight deadlines
* Highly organized, analytical, results-oriented and has keen on details
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
* Provides quality customer service on every contact.
* Receives inbound queries from customers (calls, chats, emails). Clarify to obtain full understanding of what information is being requested.
* Communicates clearly and effectively with participants
* Educates callers on client processes (based on Client strategies) whenever necessary
* Documents all calls with regards to caller's inquiries accurately using Call Tracking System.
* Maintains up-to-date expertise in a specific subject area.
* With Back office processors, manage events with higher level of difficulty, sensitivity and confidentiality, eg. Death cases
* Approves exception requests where there are historical precedents and/or where documented rules are made available
* Handles end to end case management process in accordance to agreed time and quality standards.
* Escalations:
* Follow up escalated cases through the Case Management system - own issue resolution, client follow up, and case closure.
* Conducts in-depth research, interpret policy based on documented rules and exceptions and resolve complex issues for escalated cases
*
* Facilitates resolution between employees and 3rd party Administration Service Provider, follow up on escalations
* Escalates issues that require evaluation by the client (e.g., an exception request with no historical precedence, threat of legal action, etc.)
* Whenever required, does outbound calls/emails to provide resolution to employee.
**Required technical and professional expertise**
* Candidate must possess at least a Bachelor's/College Degree, preferably Human Resources or equivalent
* Similar work experience especially in a BPO or similar fast-paced setting
* Good English Communication(verbal & non verbal)Skills
* Basic computer and internet navigation skills
* Amenable to working in shifting/night schedule
Intermediate in MS Excel
**Preferred technical and professional experience**
* ERP working experience
* Ability to prioritize tasks, manage multiple priorities and tight deadlines
* Highly organized, analytical, results-oriented and has keen on details
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
8
Contact Center Professionals
Pasig, Palawan
IBM
Posted 2 days ago
Job Viewed
Job Description
**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
* Provides quality customer service on every contact.
* Receives inbound queries from customers (calls, chats, emails). Clarify to obtain full understanding of what information is being requested.
* Communicates clearly and effectively with participants
* Educates callers on client processes (based on Client strategies) whenever necessary
* Documents all calls with regards to caller's inquiries accurately using Call Tracking System.
* Maintains up-to-date expertise in a specific subject area.
* With Back office processors, manage events with higher level of difficulty, sensitivity and confidentiality, eg. Death cases
* Approves exception requests where there are historical precedents and/or where documented rules are made available
* Handles end to end case management process in accordance to agreed time and quality standards.
* Escalations:
* Follow up escalated cases through the Case Management system - own issue resolution, client follow up, and case closure.
* Conducts in-depth research, interpret policy based on documented rules and exceptions and resolve complex issues for escalated cases
* Facilitates resolution between employees and 3rd party Administration Service Provider, follow up on escalations
* Escalates issues that require evaluation by the client (e.g., an exception request with no historical precedence, threat of legal action, etc.)
* Whenever required, does outbound calls/emails to provide resolution to employee.
**Required technical and professional expertise**
* Candidate must possess at least a Bachelor's/College Degree, preferably Human Resources or equivalen
* Similar work experience especially in a BPO or similar fast-paced setting
* Good English Communication(verbal & non verbal)Skills
* Basic computer and internet navigation skills
* Amenable to working in shifting/night schedule
* Intermediate in MS Excel
**Preferred technical and professional experience**
* ERP working experience
* Ability to prioritize tasks, manage multiple priorities and tight deadlines
* Highly organized, analytical, results-oriented and has keen on details
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
* Provides quality customer service on every contact.
* Receives inbound queries from customers (calls, chats, emails). Clarify to obtain full understanding of what information is being requested.
* Communicates clearly and effectively with participants
* Educates callers on client processes (based on Client strategies) whenever necessary
* Documents all calls with regards to caller's inquiries accurately using Call Tracking System.
* Maintains up-to-date expertise in a specific subject area.
* With Back office processors, manage events with higher level of difficulty, sensitivity and confidentiality, eg. Death cases
* Approves exception requests where there are historical precedents and/or where documented rules are made available
* Handles end to end case management process in accordance to agreed time and quality standards.
* Escalations:
* Follow up escalated cases through the Case Management system - own issue resolution, client follow up, and case closure.
* Conducts in-depth research, interpret policy based on documented rules and exceptions and resolve complex issues for escalated cases
* Facilitates resolution between employees and 3rd party Administration Service Provider, follow up on escalations
* Escalates issues that require evaluation by the client (e.g., an exception request with no historical precedence, threat of legal action, etc.)
* Whenever required, does outbound calls/emails to provide resolution to employee.
**Required technical and professional expertise**
* Candidate must possess at least a Bachelor's/College Degree, preferably Human Resources or equivalen
* Similar work experience especially in a BPO or similar fast-paced setting
* Good English Communication(verbal & non verbal)Skills
* Basic computer and internet navigation skills
* Amenable to working in shifting/night schedule
* Intermediate in MS Excel
**Preferred technical and professional experience**
* ERP working experience
* Ability to prioritize tasks, manage multiple priorities and tight deadlines
* Highly organized, analytical, results-oriented and has keen on details
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
9