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At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn , X , YouTube , and Facebook .

Inviting applications for the role of Process Developer, Customer Service

In this role, you will support customers in English via calls and emails.

Responsibilities

• Receive and respond to customer calls, emails and chats; capture and verify required information

• Support customer enquiries with empathy regarding financial products and services in an efficient and timely manner

• Resolve customer issues and concerns in a professional and efficient manner

• Maintain accurate records of customer interactions and resolutions

• Effectively communicate solutions and recommendations to clients

• Stay up to date with product and service offerings to provide accurate information to customers

• Meet or exceed established performance metrics, such as response time and customer satisfaction

• Meet or exceed quality assurance targets

• Effective Client Account Management to drive client advocacy

Qualifications we seek in you

Minimum Qualifications

• High School or Senior High School Graduate

• customer service experience, preferably in financial services

• Strong written and verbal communication skills

• Strong numeracy and problem-solving skills

• Ability to work in a fast-paced environment and handle a high volume of customer inquiries

• Strong attention to detail and ability to maintain accurate records. - Positive and professional attitude

• Open to flexible schedule, including evenings and weekends

Preferred Qualifications/ Skills

• Communication (written / insights synthesis and reporting in a presentation)

• Decision making / critical thinking.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

ONGOING OVER THE PHONE INTERVIEW

NON VOICE ACCOUNT

• Bridgetowne site

26, ,000 Package

Incentives HMO Paid trainings Night diff

Qualifications :

• at least 6 mos call center experience
• Strong communication skills (Verbal & Written)
• SHS, Undergraduate, Associate, College Graduate
• CAN Work on site & START ASAP

TIPS & GUIDE ARE PROVIDED UNTIL Final Interview

Job Type: Full-time

Pay: Php20, Php28,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid training

Experience:

• Customer service: 1 year (Required)
• Technical support: 1 year (Required)

Language:

• English (Required)

Location:

• Pasig (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person

About the role

We are seeking a motivated and service-oriented Customer Service representative. In this full-time role, you will be responsible for providing exceptional customer support to our clients in the telecommunications industry. Based in Davao City, Davao del Sur, this is an excellent opportunity to develop your skills in a dynamic and fast-paced environment.

What you'll be doing

Handling inbound customer calls and emails to address inquiries, troubleshoot issues, and provide solutions

Maintaining accurate records and documentation of all customer interactions

Identifying and escalating complex issues to the appropriate team or department

Providing product and service information to customers and assisting with sales and order processing

Actively seeking opportunities to improve customer satisfaction and resolve complaints effectively

Participating in team meetings and training sessions to continuously enhance your knowledge and skills

What we're looking for

At least HS or SHS Graduate

Previous experience in a customer service or call centre role, preferably in the telecommunications industry

Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner

Strong problem-solving and critical thinking abilities to handle a variety of customer inquiries and issues

Familiarity with customer service software and tools, such as CRM systems

Willingness to work in a fast-paced environment and adapt to changing priorities

Commitment to delivering high-quality customer service and maintaining a positive, solutions-oriented attitude

We're looking for a detail-oriented and motivated individual from the Philippines to join our team as a Customer Support Assistant. You'll be helping our users with questions, guiding them through our platform, and ensuring they have the best possible experience.

Key Responsibilities

• Respond to customer inquiries via chat, email, and support tickets.
• Provide clear and friendly assistance with bookings, payments, and account setup.
• Record customer feedback and share it with the team to improve services.
• Assist with light administrative tasks (data entry, scheduling, basic reporting).
• Work collaboratively with our global team.

Qualifications

• Strong written English communication skills.
• Computer literate (Google Workspace, email, chat platforms).
• Positive, problem-solving attitude with attention to detail.
• Reliable internet connection and a quiet working environment.
• Previous customer service or BPO experience is a plus but not required.

Job Type: Full-time

Pay: Php10, Php21,218.54 per month

Benefits:

• Paid training
• Work from home

Language:

• English (Preferred)

Work Location: Remote

About the role

We are seeking a passionate and dedicated Customer Service professional to join our dynamic team at MKS WORKFORCE MANAGEMENT SERVICES INC'. As a Customer Service representative, you will play a crucial role in providing exceptional support to our valued clients, ensuring their satisfaction and loyalty. This full-time position is based in Makati City Metro Manila.

What you'll be doing

• Respond promptly and professionally to incoming customer inquiries and requests via phone, email, and other communication channels
• Provide accurate and effective solutions to customer issues, resolving problems efficiently and courteously
• Maintain detailed records of customer interactions and follow-up actions
• Identify opportunities to enhance the customer experience and provide feedback to the management team
• Collaborate with cross-functional teams to ensure seamless service delivery
• Adhere to company policies, procedures, and quality standards
• Participate in continuous training and development to stay up-to-date with industry trends and best practices

What we're looking for

• Proven experience in a customer service or call centre role, preferably within the Call Centre & Customer Service industry
• Excellent communication and interpersonal skills, with the ability to listen actively and respond effectively
• Strong problem-solving and critical-thinking skills to handle a variety of customer inquiries and concerns
• Proficiency in the English language, both written and verbal
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Genuine passion for delivering exceptional customer service and a commitment to exceeding client expectations

What we offer

At MKS WORKFORCE MANAGEMENT SERVICES INC', we are dedicated to creating a supportive and rewarding work environment for our employees. We offer competitive compensation, opportunities for career growth and development, and a range of benefits to support your overall well-being. We believe in fostering a culture of collaboration, innovation, and work-life balance, so you can thrive both professionally and personally.

About us

MKS WORKFORCE MANAGEMENT SERVICES INC' is a leading provider of workforce management services, specialising in customer service solutions. With a strong reputation for excellence and a client-centric approach, we have established ourselves as a trusted partner for businesses across various industries. Our goal is to empower our clients to achieve their objectives by delivering exceptional customer experiences.

If you are excited to join our team and contribute to our continued success, we encourage you to apply now.

Please note: If you are shortlisted, we will contact you via email ) or WhatsApp. Kindly add us on Telegram (ID: lynnnhr) for the further process.

Key Responsibilities:

• Respond to customer inquiries promptly and accurately through chat platforms
• Handle complaints professionally, escalate unresolved issues, and ensure proper documentation
• Provide accurate information regarding ongoing promotions, benefits, and platform procedures
• Monitor, follow up, and ensure resolution of customer requests
• Use backend and frontend systems to assist customers
• Communicate system-related issues to the team lead quickly
• Collaborate internally with relevant departments such as finance or tech support
• Adhere to customer service policies and data protection standards
• Prioritize multiple chats and manage time effectively during high-volume periods
• Participate in ongoing training and development to improve service quality

Requirements:

• Able to communicate and write in English
• Able to work 12-hour shifts with 2-hour break, 6 days a week (including weekends or holidays if scheduled)
• Experience in digital platforms such as e-commerce, fintech, or online entertainment is a plus
• Ability to handle multiple chats simultaneously in a fast-paced environment
• Must have own laptop or desktop with a stable internet connection
• Self-disciplined, detail-oriented, and capable of working independently in a remote setting

Benefits:

• Competitive salary (based on experience and position level)
• Working Hours: 8AM - 8PM (Day Shift) and 8PM - 8AM (Night Shift) GMT+7
• Paid leave up to 14 days
• Allowances
• Attractive overtime pay
• Fully remote work
• Performance review twice a year
• Opportunities for training and career growth
• Fast-paced, supportive work environment

Loại hình công việc: Toàn thời gian

Mục lương: Php25.000,00 - Php35.000,00 một tháng

As the Operations Supervisor overseeing two physical sites, you are responsible for driving team performance, consistency, and service excellence across all customer contact channels, including phone calls, emails, cases, live chat, SMS, social media, and other communication platforms.

Main Responsibilities:

Leadership & Team Management

• Lead, coach, and support Team Leaders and agents.
• Oversee coaching plans, performance reviews, and engagement activities.
• Mentor leaders to enhance coaching and leadership capabilities.
• Promote a high-performance, accountable, and collaborative culture.
• Support ongoing professional development.

Omnichannel Experience & Quality Assurance

• Monitor and improve KPIs (CSAT, FCR, AHT, etc.) across all channels.
• Resolve complex issues via phone, email, chat, SMS, social media, etc.
• Partner with TQA to maintain service quality and training initiatives.
• Stay connected with frontline challenges by handling interactions periodically.

Operations & Workforce Coordination

• Coordinate with Workforce Planning for staffing and resource alignment.
• Monitor schedule adherence and support during peak periods.
• Ensure consistent communication and service delivery across all sites.
• Assist with call queues and customer follow-ups when needed.

Compliance & Process Management

• Ensure compliance with policies, SOPs, and privacy regulations.
• Support QMS (ISO) efforts and update customer service documentation.
• Drive the rollout of new policies and collaborate with cross-functional teams.

Reporting & Continuous Improvement

• Analyze service data to identify trends and improvement areas.
• Provide regular reports and insights to management.
• Recommend initiatives to improve customer experience and performance.

Customer Service Admin Oversight

• Supervise CS Admin team to ensure timely task completion.
• Manage workload distribution, SLA adherence, and data accuracy.
• Coordinate with internal teams (Billing, Compliance, Regulatory).
• Maintain SOPs and report on task performance and compliance.

Qualifications

• 3+ years of leadership experience in customer service.
• Strong background in call handling, escalations, and complaints.
• Familiar with quality frameworks (e.g., QMR, ISO).
• Knowledge of customer service metrics and performance drivers.
• Excellent coaching, communication, and decision-making skills.
• Proficient in CRM systems, ticketing tools, and MS Office Suite.

Join one of the country's largest property ownership and landholding companies.

In our company, you will find a team that values you and your contribution. We recognize that much of our company's success depends upon the people within our organization—that is why we provide a supportive work environment to help our employees grow and thrive.

In addition to a competitive compensation and benefits package, we also offer our employees the opportunity to work within a warm, friendly and respectful environment. We provide trainings and encourage ongoing professional development for all. We value workplace wellness through our employee sports programs, fitness activities, and wellness seminars.   We also offer an above-industry medical coverage which starts on employee's 1st day including their qualified dependent/s.

If you possess a positive client-focused outlook, consider yourself as a motivated team player, and would like to share your experience and expertise in a company that values great talent, we want to hear from you. Apply with us now

Job Summary:

The role shall handle the after sales service needed by the buyers and provide an efficient and customer-centric approach to all buyer's concerns.

Job Responsibilities:

• Prepares welcome call/ welcome letter
• Prepares requests for holding checks/pull-out
• Collects all lacking documents of buyers
• Handles all buyer's request
• Sends soft copies of official receipts to buyers
• Certifies the completion of documents upon claiming of incentives
• Handles the turnover of titles and construction bond
• Other tasks aligned with the department's objectives

Qualifications:

• Graduate of Hospitality Management, Tourism, Psychology or any business-related course.
• Can deal with different kinds of personality and is customer centric.
• Self-driven, collaborative, and highly motivated team player
• Excellent verbal and written communication skills.
• Analytical and has excellent problem-solving skills
• Fresh graduates are welcome to apply.

Are you ready to make an impact? Join Infosys BPM as a Customer Service and jumpstart your career

Key Responsibilities:

• Responding to queries and providing assistance for questions and problems.
• Following up with customers to ensure full resolution of issues.
• Running reports to analyze common complaints and problems.
• Utilizes knowledge base information to answer customer inquiries and alerts supervisor or lead worker when there is confusion or absence of information to answer particular questions
• Perform assigned tasks and ad-hocs based on business need

Qualifications

• Graduate of bachelor's degree in any field (With or without BPO experience)
• 1st year completed in college with no back subject - minimum of 18 months BPO experience High School Graduate or Senior High School Graduate - minimum of 4 years BPO working experience
• We are also accepting Fresh college Graduates with no BPO experience for certain accounts.
• Good communication skills
• With no issues and concerns reporting onsite 100% in Clark,Pampanga. Candidates who live nearby our offices will have better advantages
• With no issues and concerns working on night shifts, shifting schedules and split offs as necessary, working on holidays and weekends

Why Infosys BPM Philippines:

• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Trainings
• We value Inclusion and Diversity
• Great Place to Work Certified

"We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines"