196 Case Manager jobs in the Philippines

Role Overview:

The Case Manager will be the primary point of contact for patients, ensuring they receive a seamless and supportive experience throughout their treatment journey. This role combines patient care, administration, and account management, with a strong focus on customer service, collections, and ongoing engagement.

• Manage a caseload of 250–300 patients, providing consistent support and follow-up.
• Act as the central liaison between patients, doctors, allied health professionals, and pharmacies.
• Handle inbound inquiries via phone and email with professionalism and empathy.
• Conduct monthly check-ins to monitor progress and ensure treatment adherence.
• Manage patient payment plans, collections, and renewals, meeting agreed financial protocols.
• Accurately update the Zoho CRM system with patient details, treatment progress, and payment status.
• Drive renewals, upsells, and cross-sells of services to support business growth.
• Promote a positive patient experience, including encouraging 5-star Google reviews.
• Provide insights and feedback to support sales, operations, and management teams.

• Maintain 80%+ collections for patient payment plans.
• Achieve at least a 35% renewal rate annually across assigned patients.
• Maintain 95%+ patient satisfaction scores through surveys/feedback
• Meet productivity and reporting requirements using the company CRM and tools.

• Strong interpersonal and communication skills with a patient-first mindset.
• Highly organised with the ability to manage a large caseload.
• Confident in managing collections and financial follow-ups.
• Tech-savvy, with the ability to use CRM systems and reporting tools effectively.
• Resilient, adaptable, and motivated by both patient outcomes and business targets.

Our office is looking for an experienced significant injury case manager to handle all aspects of a pre-litigation personal injury case from A to Z, but specifically focusing on managing medical care for clients on serious injury cases.

We are looking for someone that is motivated, organized and is looking for long-term employment. There is significant opportunity for growth at our firm.

All applicants will also need to be very tech savvy and good with Office as well as software programs. We use Filevine as our case management software.

Shift: 12 AM to 9 AM PH TIME (PST timezone)

Job Duties:

-Sending letters of representation and opening claims with insurance companies

-Requesting prior medical records/billing and police reports

-Opening health insurance claims

-Uploading and saving pertinent documents into our CRM software (Filevine)

-Coordinating and calendaring medical appointments

-Being extremely responsive to the client and managing all client issues

-MANAGING THE MEDICAL CARE OF CLIENTS WITH SERIOUS INJURIES TO ENSURE THEY GET ALL THE CARE THEY NEED

Qualifications:

-Preferably prior personal injury law experience

-Excellent customer service and communication skills

-Highly organized

-Tech savvy

-Extremely responsive and punctual

-Self-motivated and willing to take initiative on tasks

-Able to explain and encourage necessary medical care to clients

Job Type: Full-time

Pay: Php55,000.00 per month

Benefits:

• Work from home

Application Question(s):

• How many years of experience do you have in US Law Firms?
• Do you have experience in handling escalation?

Work Location: Remote

Description
At Amazon we believe that every day is still day one.

We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.

The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee's situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.

This is an individual contribution (IC) role with no direct reports and will be for 12-month contract.

Essential Responsibilities

• Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
• Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon
• Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate
• Critically assess and adjust the case management plan to an employee's changing needs
• Address and respond to sensitive situations
• Troubleshoot issues and seek to remove barriers before, during, or after a leave event
• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
• Identify and solve problems that may arise, sometimes with limited information
• Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
• Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
• Communicate regular updates to employees and stakeholders both verbally and in writing
• Ensure compliance with standard work, federal/state regulations, and company policy
• Maintain system records to ensure accurate and timely information/documentation
• Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
• Other duties as assigned

Basic Qualifications

• Bachelor's degree or 2+ years equivalent experience
• At least 2+ years of working in customer service or Human Resource management or Case management or Leave & Disability management role
• Demonstrated proficiency in MS Word, Excel, Access, Outlook and PowerPoint
• Fluent in both written and spoken Business English and Mandarin

Preferred Qualifications

• Basic China legislation Leave of Absence, Disability and/or Accommodations knowledge
• Ability to apply critical thinking and identify issues for problem solving
• Ability to build strong relationships and influence others while working in a cross functional environment
• Strong time management and ownership of deliverables Strong & demonstrated communication skills - verbal as well as written Prior Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan.
• Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters
• Experience working multiple projects or cases independently in environment with changing priorities
• Experience working with confidential information

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- AOSP-V

Job ID: A

MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups.

The Account Manager is responsible for managing the daily operations of healthcare programs, using medical knowledge to ensure good patient care and smooth program performance. This role requires the officer to be onsite at our Makati headquarters two (2) days a week and deployed offsite to a partner clinic for three (3) days a week.

Key Responsibilities

• Oversee daily healthcare programs and manage onsite clinic operations, serving as the primary medical authority for concerns related to audits, clinical processes, and quality assurance.
• Provide medical guidance, offering training, and fostering a culture of compassionate patient care.
• Address and resolve escalated medical cases and complex operational issues, providing decisive advice and solutions to ensure patient safety.
• Collaborate with business and account management teams by providing essential medical knowledge to support client relationships and program design.
• Manage day-to-day tasks such as patient consultations and meticulous record-keeping to guarantee high standards of service and program success.

Minimum Qualifications

• Registered physician
• Preferably with leadership experience
• Knowledge in Google Workspace applications
• Open to fresh board passers and experienced professionals
• Must work onsite in Makati

Perks and Benefits

• HMO for employees
• Paid leaves
• Medicine coupons
• Opportunities for promotion and performance bonuses
• 13th month pay

Job Type: Full-time

Pay: Php60, Php90,000.00 per month

Work Location: In person

Job Overview:

We are seeking a Case Manager for our Employment Team. This full-time position involves assisting and supporting attorneys, maintaining and organizing cases, conducting investigations and research, and preparing case outlines and summaries based on provided information.

Essential Duties and Responsibilities:

• Assist attorneys in all stages of complex litigation matters.
• Manage, support, and assist with daily projects and tasks across varied caseloads.
• Assist with new client intake as needed.
• Fully investigate each case, gather and analyze intake information and relevant documents.
• Interview and meet with current and potential clients to address case-specific concerns, gather case facts, and obtain relevant documents.
• Review and analyze medical records and recommendations, assist with scheduling medical appointments, and obtain referrals for additional medical treatment while providing reminders for appointments.
• Obtain documents necessary to support injury and/or liability positions.
• Collect, arrange, and preserve evidence and other useful documentation required for legal proceedings.
• Assist attorneys in developing settlements and preparing documents and correspondence as needed.
• Assist attorneys during depositions, mediations, arbitrations, or other events deemed necessary by the attorney on the case.
• Coordinate, review, and maintain project status tracking for matters, including tasks and deliverables.
• Assist with document searches, review, and analysis through various platforms.
• Communicate with clients, witnesses, and other outside parties as requested or approved by attorneys.
• Update case files daily and maintain organized electronic case files to ensure documents are easily and promptly accessible to all team members.
• Perform other duties and responsibilities as assigned.

Knowledge, Skills, and Experience:

• Minimum of 3 years' experience in employment or consumer litigation.
• Bilingual in Spanish is a plus.
• Self-starter with the ability to effectively manage a large volume of cases in a fast-paced environment.
• Proficient with legal research and document retention databases for performing fact and legal research and managing complex evidence and case files.
• Proficient with Microsoft Office suite applications.
• Familiar with manipulating PDF files in Kofax.
• Excellent written and interpersonal communication skills.
• Ability to handle a high volume of incoming and outgoing calls.
• Understanding of basic Civil Procedure rules, case flow, and the discovery process, with a desire to grow and help move cases forward.
• Strong organizational skills with the ability to prioritize project requirements.
• Can-do attitude and flexible approach.
• Ability to work independently as well as in a team environment with attorneys, paralegals, and other staff members.
• Capable of performing complex tasks that may be highly confidential or sensitive in nature, requiring discretion and diplomacy.
• Strong analytical and problem-solving skills.
• Ability to work overtime and travel as needed.

Job Title:

Case Manager – Social Work Programs

Location:Cebu City, Philippines

Employment Type:

• Full-time (minimum of 8 hrs daily Monday to Saturday)

• Compensation package to be determined if ever one is qualified, but ranges from 20k to 30k depending on one's competencies.

About Us:

Loving Yourself Forward ) is dedicated to compassionately supporting urban teens, starting with clients aged 8–20 in Cebu City who face significant risks such as poverty, exploitation, and harmful choices. Our mission is to empower the clients to thrive and help others in turn, by connecting them with essential resources and programs. We aim to prevent involvement in drugs, address the growing crisis of prostitution, encourage education, and help them make rational and informed decisions about their futures, including pregnancy.

Key Responsibilities:

• Conduct comprehensive assessments to determine client needs, risks, strengths, and goals.
• Develop and implement individualized care and recovery plans in collaboration our partners
• Provide crisis intervention, emotional support, and trauma-informed counseling for the clients
• Facilitate access to essential services such as shelter, healthcare, education, mental health services, and legal aid.
• Maintain regular and meaningful contact with clients to monitor progress and adjust service plans as needed.
• Advocate for the rights and well-being of clients within various systems (legal, educational, medical, Partners and social service systems).
• Collaborate with internal team members, external agencies, and community partners to ensure comprehensive and coordinated service delivery.
• Maintain meticulous, confidential case records and ensure compliance with all organizational and partner or donor requirements.
• Participate actively in team meetings, case conferences, supervision sessions, and professional development training.

Qualifications:

• Bachelor's Degree (Master's Degree preferred) in Social Work, Psychology, Counseling, or related field.
• 2+ years of case management experience, with a strong preference for candidates with direct experience working with at-risk or exploited youth populations.
• Deep understanding of trauma-informed care, harm reduction, child development, and youth empowerment principles.
• Strong crisis management, advocacy, and conflict resolution skills.
• Ability to engage compassionately yet professionally with youth who may present challenging behaviors.
• Knowledge of community resources, youth protection laws, and relevant service systems.
• Ability to work independently, manage time effectively, and handle a dynamic workload.
• Strong written and verbal communication skills
• Proficient in maintaining confidentiality and ethical standards.
• Flexibility to work some evenings, weekends, or respond to emergencies as needed.

Work Environment:

• Mix of Office and home-based with frequent local travel to community partner sites, courts, shelters, and client homes.

Role Description

This is a full-time remote role for an experienced Structured Settlement Case Manager. The Structured Settlement Case Manager will be responsible for supporting our Settlement Consultants and their clients throughout the structured settlement process. This is a very exciting and fast paced position that requires strong communication skills, impeccable attention to detail and the ability to handle a large number of cases at the same time. Our compensation and incentive bonus program is the best in the industry.

Qualifications

• Experience in structured settlement case management and settlement planning

• Knowledge of structured settlements, IRS guidelines, and government benefit preservation

• Familiarity with attorney fee deferral strategies and trust services

• Strong organizational and communication skills

• Ability to work independently and remotely

• Strong attention to detail and ability to prioritize tasks

• Bachelor's degree is preferred

• Spanish speaking fluency in legal and financial terminology is preferred

• Life & Health insurance license is preferred

Industry

• Financial Services

Employment Type

Full-time

Description
At Amazon we believe that every day is still day one.

We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.

The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee's situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.

This is an individual contribution (IC) role with no direct reports and will be for 12-month contract.

Essential Responsibilities

• Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
• Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon
• Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate
• Critically assess and adjust the case management plan to an employee's changing needs
• Address and respond to sensitive situations
• Troubleshoot issues and seek to remove barriers before, during, or after a leave event
• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
• Identify and solve problems that may arise, sometimes with limited information
• Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
• Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
• Communicate regular updates to employees and stakeholders both verbally and in writing
• Ensure compliance with standard work, federal/state regulations, and company policy
• Maintain system records to ensure accurate and timely information/documentation
• Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
• Other duties as assigned

Basic Qualifications

• Bachelor's degree or 2+ years equivalent experience
• At least 2+ years of working in customer service or Human Resource management or Case management or Leave & Disability management role
• Demonstrated proficiency in MS Word, Excel, Access, Outlook and PowerPoint
• Fluent in both written and spoken Business English and Mandarin

Preferred Qualifications

• Basic China legislation Leave of Absence, Disability and/or Accommodations knowledge
• Ability to apply critical thinking and identify issues for problem solving
• Ability to build strong relationships and influence others while working in a cross functional environment
• Strong time management and ownership of deliverables Strong & demonstrated communication skills - verbal as well as written Prior Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan.
• Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters
• Experience working multiple projects or cases independently in environment with changing priorities
• Experience working with confidential information

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- AOSP-V

Job ID: A

Highlights

• Competitive compensation and benefits packages
• Continuous professional development and learning opportunities.
• Regular engagement activities and events

___

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent We are looking for Case Manager to be part of our US Law Firm Client.

MAIN RESPONSIBILITIES

• Manage and monitor multiple time-sensitive cases efficiently.

• Maintain a comprehensive understanding of each case, including its status, required documentation, and necessary actions.

• Establish and sustain proactive communication with clients via phone or written correspondence, providing guidance on documentation requirements, legal procedures, and deadlines.

• Conduct regular follow-ups with clients to assess their status, collect necessary information, and update them on case progress.

• Accurately record client data and document all case activities in the designated case management system.

• Ensure all relevant documents are securely stored in the case management system under the client's profile.

• Prepare and submit appeals within prescribed deadlines.

• Collaborate closely with case managers on claim reviews, denials, appeals, and case withdrawals by providing accurate and well-documented case details.

• Escalate missed deadlines, overdue tasks, and process inefficiencies to the supervisor and US Manager as necessary.

• Maintain a structured task list daily, prioritizing tasks based on deadlines to prevent delays.

• Respond to client inquiries, including calls, emails, and voicemails, within established response times.

• Other duties as assigned.

WHAT ARE WE LOOKING FOR?

• Candidates with at least 2 years and up of BPO experience
• Must be knowledgeable in SSDI (Social Security Disability Insurance)
• Comfortable with technology like MS office applications and internet browsing.
• Must be able to work in our site at 8th Floor Zeta Tower Bridgetowne, C-5 Quezon City