1,290 Career Services jobs in the Philippines

Job Overview:

• Licensed Engineer
• Experience 1 to 2 years (same field)
• Graduate of Electronics and Communications Engineering or equivalent. Fresh graduates are welcome to apply.
• Helps to develop and improve emergency, corrective, and preventive maintenance methods and execution procedures to facilitate efficient and effective services delivery.
• Receive and respond accordingly to the directions of the supervisors and officers regarding the services concerns or other engagements.
• Construct technical reports- Narrative, Explanatory, Recommendatory, etc.
• Conduct effective survey for additional installations, requirements, and other new opportunities.
• Has the ability to establish and maintain good relationships and partnerships with its work environment.
• Strong interpersonal, communication, facilitation, and presentation skills.
• Ability to work independently and with minimal supervision.
• Ability to assess situations to determine the importance, urgency, and risks to make clear decisions promptly in the organization's best interests.
• Can work under pressure.
• Leadership skills
• Analytical and strong organizational skills, with good verbal and written ability.
• Able to travel from different sites
• Willing to work from Monday to Saturday
• Willing to work on a shifting schedule.

Other Benefits

• Other Benefits
• Meal Allowance
• Transportation Allowance
• Load Allowance
• Technical and other Job-Related Training
• Mandatory Benefits
• Service Incentive Leaves upon Regularization
• HMO Benefits upon Regularization
• Accident/incident Insurance Coverage upon Regularization

Qualifications:

• Proven track record in sales, preferably within the payments services or fintech industry.
• Experience in merchant acquisition and management, business development, solutions selling, and cross-selling.
• End-to-End Sales and Merchant Onboarding.
• Experience in prequalifying merchant, understands the various payment processing methods and fraud prevention.
• Knowledgeable in the e-wallet business, third-party payments, financial technologies, and other intersecting industries.
• Ability to effectively communicate w/ clients and negotiate contracts.
• Ability to work independently and as part of the team.
• Experience in a fast-paced startup environment is a plus.
• Experience in providing post sales/support to merchants.
• Experience in handling a team.
• Must be willing to work on-site in Bacoor, Cavite.

Job Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.

The Role

Responsible for the management of day-to-day People Services cases and activities being handled by People Services professionals, which are received from various business units, GBS sites, etcetera. Responsible for supporting the People Services Supervisor in the execution of other People Services tasks.

What You'll Do

• Case Management: Managing of various system touchpoints. Classifying requests according to nature, urgency, and impact. Assigning of requests to the Junior Analysts / Analysts / Senior Analysts with the right competencies. Monitoring of team's queues and aging cases. Referring to the People Services Supervisor cases that are prone or have already been raised to escalation stage. Maintaining relevant reports for peer check and post audit results. Ensuring that the individual and team's daily, weekly, and month-end reports are completed and maintained. Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution.
• Continuous Improvement : Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety. Evaluating peer check / post audit results and providing recommendations on how to improve quality and engage concerned teams in achieving improvement goals. Conducting meetings with stakeholders to align process gaps based on escalated issues and post audit results.
• Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes. Monitoring peer check / post audit results, and ensuring that practical problem solving is applied to any process gaps and critical escalations.
• Project Management: Participating in project teams for performance improvement and initiatives. Monitoring and ensuring compliance to project plans based on the standards set.
• Relationship Management: Coordinating closely with other concerned teams within People Services, GBS, and counterparts in various countries. Handles meetings with stakeholders and managing projects related to process improvements. Contributing to the implementation of projects relating to quality improvements and service excellence. Representing People Services in programs / activities that require related expertise and decision making. Interacting with internal / external related parties such as but not limited to Business Units, GMAS and SOX Auditors, and HR Representatives.
• Operational Efficiency : Serving as information source for routine and non-routine questions on the floor. Monitoring transactions of team and conducting periodic check of the performance of the Junior Analysts / Analysts / Senior Analysts. Ensuring that the team members comply with the Global service level agreement, GM Corporate policies, and external regulatory requirements. Ensuring that the team performs based on the approved guidelines and standard operating procedures. Random monitoring on peer-checked transactions by the team members to ensure accuracy of the peer check and post audit process. Preparing of schedules aligned with forecast volume taking into account all planned leaves, holiday schedules / shutdown in other countries.
• Complaint Management: Ensuring timely resolution of clients' issues and concerns. Escalating of complex transactions to the People Services Supervisor and / or concerned teams, as applicable.

• Bachelor's degree in human resources, Business Administration, or related field.
• Experience in HR shared services or call handling environment is an advantage.
• Strong communication and interpersonal skills. Willing to receive phone inquiries for a majority of the work hours.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in case management tools and HR systems.
• High attention to detail and commitment to confidentiality.
• Willing to work night shift

• Post-graduate degree.
• Experience in a contact center or shared service environment
• Familiarity with HR compliance standards and service delivery metrics.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

The Company

"People don't take trips – trips take people" …

… and we're in the business of planning and organising trips all over the globe for almost half a million travellers each year.

We're G2 Travel, a wholesale tour operator with a network of offices spanning Asia, the Middle East, Europe and North America.

We're not a corporation and don't behave like one – results are achieved through collaboration and teamwork – a place where everyone gets noticed.

We believe that work should be enjoyable, stimulating and fun

The Role

Responsible for maintaining accurate contracts and system updates, handling North America operations, building strong relationships with internal teams and European offices, and ensuring smooth operations through reporting, coordination, and emergency support, including overnight coverage and urgent issue handling.

• Accurately maintain and update contracts and information in the relevant systems within set time frames;
• Maintain a good relationship with G2 North America Offices and contract negotiators
• Provide specific reports when necessary;
• Co-ordinate our Internal departments to resolve queries and any other discrepancies;
• Ensure that all internal policies and procedures are respected;
• Prioritise workloads to ensure that critical deadlines are achieved;
• Build strong product and destination knowledge.
• Provide overnight phone coverage to support urgent needs;
• Handle out-of-office hour driver reconfirmations to ensure smooth operations;
• Manage emergency escalation handling for immediate concerns and issues.

The Requirements

• You'll need to be able to communicate effectively with people at all levels over a variety of channels;
• Fluency in English is required. Speaking other European languages (especially Spanish, French, Italian, German & Portuguese) is highly desirable but not required.
• Flexibility in terms of working hours and challenges;
• Team player;
• Strong focus on getting the job done;
• Determination to get things right first time every time;
• Data collection/inputting experience;
• Database administration and updating;
• Attention to details;
• Advanced Excel usage.

The Deal

Commitment, loyalty and passion are the qualities that we admire the most. In return for that we offer:

• Competitive salaries which reflect the importance of these roles and your experience.
• Salaries are reviewed and discussed annually and can increase significantly according to experience.
• A genuine commitment to recognise your achievements.
• Hard work deserves a break, so we offer 15 days annual leave each year plus all public holidays.
• First class office environment which is a safe, comfortable, stimulating and fun place to be.
• Medical cover on Day 1 of employment
• We want you to eat well, so we offer you a rice allowance.
• Competitive transportation allowance
• Opportunities to travel at discounted prices.

Risk Services Circle Lead Overview: The ING Think Forward Strategy aims to create a differentiating customer experience, enabled by simplifying and streamlining our organization, further striving for operational excellence, enhancing the performance culture within our company and expanding our banking capabilities. As a Circle Lead for Risk Services, you will be responsible to lead and manage a team that supports Global ING Business Partners for a wide range of risk services, that may include (but not limited to):

KYC / Compliance / Non-financial risk management activities - ensuring that operational tasks for an effective and efficient non-financial risk management are completed by your team. Operational tasks of the team may include the following:

Performance of quality assurance activity on the outputs submitted by 1st line of Defense, based on various ING policies (e.g. anti-fraud, customer due diligence, Sarbanes Oxley)

Provision of support to ING Business Partners in managing issues, events, and in completing administrative tasks in the non-financial risk system (iRisk).

Financial risk management activities - ensuring that reporting, and operational requirements of ING's Business Partners are met for the credit risk, market risk, and other financial risk areas You will also be part of the Risk, Finance, and Compliance Management Team, responsible for setting strategic priorities for the department and for influencing the organization of the future.

You report hierarchically to the Super Circle Lead (Department Head) for Risk services and your stakeholders will include the Global Business Partners for the services that you will cover. If you are good at:

Developing high – performing teams and empowering teams to act autonomously and holding them accountable

Making decisions for the good of the business and the people

Having strong communication skills and (international) stakeholder management skills

(Complex) Project Management and with a proven track record in continuous improvement and change management

Being able to display flexibility to teams and adapt plan, approach and behavior to the different needs, cultures and situations

Steering on output through others

Managing multiple business partners and used to work with tight deadlines

Being result-driven and being able to push things forward in a persistent way;

Being well organized, pro-active and hands-on to deliver high quality output and services

Being analytical, autonomous, adaptive, and flexible to turn problems into workable solutions.

Having exposure with communicating with stakeholders with different cultural backgrounds

Having proven verbal and written communication skills in English; If you are:

With a proven track record in managing Financial Risk / Non-Financial Risk / KYC / Compliance area for at least 5 years.

Experienced in a complex and dynamic Banking and Service Delivery environment;

Experienced in managing a team of 20-30 people.

Flexible, open to learn and to challenge peers from the Management Team. If you can:

Ensure that the teams in your Circle are doing the right Service Delivery (i.e. are competent and capable and focus on the right priorities in order to achieve their goals);

Take a leadership role, move strategic priorities to executable plans and action;

Facilitate, support and motivate your employees in the Risk Services Department

Create, together with the Agile Coaches, high–performing teams and remove impediments, stimulates interaction between people within and outside your domain;

Be accountable for executing risk & control compliance and mitigation of business and operational risks; ensures regulatory compliance across your entire Circle;

Be responsible for Continuous Improvement of processes, services and administration within your Circle with the goal of limiting internal hand-overs

Be accountable for developing the areas of expertise of the Circle as a whole and the personal development of the individual members

Act as a role model while safeguarding our ING values

Effectively facilitate the transition of Risk Services to the One Agile Way of Working

Actively collaborate with multiple departments within ING Global If you'd like to work with:

Self-organized teams

ING Global Business Partners and Risk and Finance Management Team

Experts and Senior Stakeholders If you want to:

Work in One Ayala Tower (Makati), the country's economic center

Enjoy competitive compensation and allowances

Be part of a diverse, creative, and energized team Then click here to get started

Be the key to seamless service delivery As a Services Planner, you'll coordinate the deployment of Service Engineers to ensure timely execution of maintenance, warranty, and technical support activities. Your role drives operational efficiency and customer satisfaction.

• Schedule and deploy Service Representatives (SRs) for various service offerings
• Optimize travel and calendar planning for field engineers
• Confirm work schedules with customers or partners before dispatch
• Participate in SIM sessions and follow operational processes
• Ensure accurate Work Order (WO) management and timely revenue recognition
• Maintain updated SR skill profiles and assign based on technical competency
• Coordinate pre-deployment requirements (e.g., permits, gate passes)
• Collaborate with internal teams for smooth service delivery
• Ensure safety, cybersecurity, and compliance in all deployments
• Work only with certified and cyber-compliant subcontractors

• Bachelor's degree in a relevant field
• Strong written and verbal communication skills
• Excellent interpersonal and teamwork abilities
• Self-motivated with strong problem-solving and decision-making skills
• Experience in people management is an advantage

• Preferably knowledgeable in:

• Electrical Distribution (LV/MV)

• Process Automation
• Building Automation
• Solar Power Systems

• Be part of a global leader in energy management and automation
• Work with passionate professionals in a collaborative environment
• Make a real impact on customer success and operational excellence

You will report directly to the Services Operations Manager

Are you ready to make an impact?

We are hiring for a
Services Head
(Financial)
in our BGC, Taguig facility. Join Infosys BPM Philippines and jumpstart your career

Services Head
is a key strategic and operational leadership role responsible for the development, continuous improvement and delivery of customer service and the strategic development of operational requirements, process, and technology, to deliver key service outcomes for customers. He/She will be accountable for owning the assigned voice support business portfolio in the country.

Key Responsibilities:

• Strategically lead and develop a senior operational management team to enhance performance by setting clear accountable performance measures.
• Stakeholder management – builds the right governance with internal and external stakeholders in order to drive excellent customer experience.
• Responsible for Profit and Loss, or Profit Centre/Cost Centre Budgets.
• Create a culture and processes which achieve the business goals and objectives with regards to their customer service.
• Accountable for ensuring full regulatory compliance and legal requirements. Identification of any potential risk issues.
• Continually develop improvements and embed successful change projects while driving quality and consistency.

Key Requirements:

• Candidate must possess at least a bachelor's degree or equivalent in any field.
• Minimum of 10 years total experience in Business Process Outsourcing space
• Extensive experience of leading and managing large teams in CS Financial
  (Care, Collections, Fraud)
  voice operations environment
• Strong strategic and customer focus. Proven Management and/or relationship management experience at a senior, strategic level role (
  Senior Director role capacity
  )
• Evidence of well-developed leadership skills.
• Demonstrated ability to achieve goals through the management of individual performance objectives.
• Influential relationships skills at all. Able to use these relationships to deliver service improvements.
• Excellent communication, conflict management and negotiation skills.
• Amenable to work in US hours, on-site (BGC, Taguig) office
• Preferably someone who can start immediately but not required.

Why Infosys BPM Philippines?

• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Trainings
• We value Inclusion and Diversity
• Great Place to Work - Certified

Office Location: 19F BGC Corporate Centre, 11th Avenue cor. 30th Street Fort Bonifacio, Taguig City, Philippines.

"We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines"

Additional Information

Job Number

Job CategoryHousekeeping & Laundry

LocationSheraton Manila Hotel at Newport World Resorts, 80 Andrews Avenue, Newport World Resorts, Metro Manila, Philippines, Philippines, 1309

ScheduleFull Time

Located Remotely?N

Position Type Management

Chez Marriott International, nous nous engageons à promouvoir l'égalité d'accès à l'emploi, à accueillir dignement chaque personne et à offrir les mêmes opportunités à tous. Nous avons instauré un environnement dans lequel les particularités de nos collaborateurs sont appréciées et célébrées. Notre plus grande force réside dans le mélange varié de cultures, de compétences et d'expériences de nos collaborateurs. Nous veillons à prévenir toute discrimination fondée sur des critères protégés, notamment le handicap, le statut de vétéran et tout autre aspect couvert par la loi en vigueur.

Lorsque vous rejoignez la famille Sheraton, vous intégrez sa communauté internationale. Depuis 1937, nos établissements sont des lieux de rencontre et d'échange. Les employés et employées Sheraton créent un sentiment d'appartenance dans plus de 400 communautés à travers le monde. Nous accueillons notre clientèle et l'aidons à nouer des liens en lui proposant des expériences enrichissantes et un service attentionné. Si vous avez l'esprit d'équipe et que vous souhaitez offrir à votre clientèle une expérience inoubliable, nous vous invitons à commencer une nouvelle aventure professionnelle au sein de l'enseigne Sheraton. Aidez-nous à accomplir notre mission : être un lieu qui rassemble. En intégrant l'équipe Sheraton, vous rejoignez également le portefeuille d'établissements de Marriott International. Choisissez une entreprise qui vous donne la possibilité de donner le meilleur de vous-même, de donner un sens à votre vie professionnelle, de faire partie d'une incroyable équipe internationale et de devenir la meilleure version de vous-même.

The Customer Experience & Learning Services Manager is responsible for the design, development, and delivery of strategic and tactical leadership, management and professional development training programs for CSR. The Training Manager is in charge of administrating the training programs within an account to ensure high level customer experience and client policy adherence.

• Coordinate Training Delivery:
  • Identifies areas of opportunity within the account and address them;
  • Schedules training rooms and trainers;
  • Provides supervision of courses through trainer/training evaluations and proper feedback;
  • Monitors course attendance and performance;
  • Assigns trainers tasks and activities based on availability;
  • Schedules vacation days and compensation days.
• Training the Trainers:
  • Provides orientation to new trainers;
  • Shares best practices with the trainers;
  • Ensures Trainers have the knowledge of the account's procedures and processes;
  • Sets department rules and expectations.
• Enforcing Account Policies and Procedures:
  • Ensures that the account's and Training standard procedures are being followed properly;
  • Provides coaching and developing for trainers who don't properly adhere to directives;
  • Develops new policies and procedures based on the department's needs at the time.
• Analyze Trainer Performance and Reporting:
  • Reviews and analyzes the reports that are sent by trainers;
  • Reorganizes trainer tasks and activities based on availability and findings;
  • Compiles department bonus reports based on trainer performance;
  • Performs evaluations of training and provide feedback.
• Content and Material Development:
  • Works alongside trainers, Q.A managers and Shift Managers to identify specific needs;
  • Uses findings to coordinate development of contents and material that will address their areas of opportunity;
  • Ensures that trainers are properly trained on working with different material;
  • Adapts existing material to different account situations.

Responsibility: Delivery

• Deliver training events and learning solutions for multiple and/or more complex curriculums using all mediums including in-class, e-learning, virtual facilitation, and blended. May also deliver new content through new mediums.
• May contribute to the design of training events and learning solutions.
• May coach other Learning Specialist
• Maintain training materials to ensure documentation is current and relevant given market changes and evolution.
• Track and manage performance in the classroom and, if required, manage transition to team mgr./stakeholder
• Follow standard evaluation and measurement process/protocol to assess comprehension and adoption of knowledge to ensure successful job readiness transition.

Responsibility: Design

• Employ appropriate learning methodologies to design or update learning products and solutions which meet the needs of the stakeholder.
• Collaborate with stakeholders and business partners to design or update learning programs that align business needs with training objectives.
• Design, develop, assess and implement scalable and reusable learning solutions, using multiple tools and methodologies to meet business objectives.
• Design, develop, assess and implement reinforcement tools and appropriate learning solutions.
• Recommend and implement enhancements to learning solutions to ensure constant improvements.
• Recommend and implement enhancements to learning solutions to ensure constant improvements.
• Maintain training materials to ensure documentation is current and relevant given market changes and evolution.

Responsibility: Learning Advisor

• Communicate all curriculum updates and changes to the Learning Specialists that deliver relevant courses.
• Meet with delivery Learning Specialists and on-loan facilitators Pre and Post Class to ensure they are prepared and to gather feedback on curriculum.
• Collaborate with stakeholders and business partners to develop learning solutions that align business needs with training objectives.
• Recommend non training related solutions as appropriate as value added activities and/or alternative to training requests.
• Meet stakeholders to debrief successes / opportunities and action plan (Level 3 Assessments quarterly) and take action on key gaps and areas of opportunity identified.
• Provide regular training updates to stakeholders.