868 Career Coach jobs in the Philippines

Call Center Supervisor/Coach

Location: Clark, PH

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

What you will be doing:

The
Call Center Supervisor/Coach
leads a team of associates by monitoring and managing their daily activities and performance. The Coach is also tasked with providing constructive feedback and if necessary, any corrective action to ensure that the team meets client metric obligations on a daily basis. The Coach is also the team's point of contact for escalations and is obligated to notify the Operations Manager of all issues arising from both external and internal customers.

Essential Duties and Responsibilities:

• Manage and direct the daily activities and long-term success of Representatives through coaching, training, development, and performance management.
• Assign tasks, follow-up, answer questions, and give instructions as needed to meet customer needs.
• Drive sales, operational, and customer service metrics by motivating Representatives, holding them accountable for their performance, and providing consistent and targeted feedback.
• Demonstrate an understanding of sales behaviors and resources and customer service best practices. Ensure Representatives are knowledgeable about the Connected Home product, and Serve, Solve, and Sell in every customer interaction.
• Use data to develop action plans for the team to drive sales and operational performance consistent with Asurion's Core Values
• Address and resolve team members internal concerns and questions.
• Maintain working knowledge of multiple hardware platforms (wireless technology, wireless equipment, applications, etc.), operating systems (Windows, Android, Blackberry OS, Apple iOS, etc.), and current product offerings (Smart Home Support, etc.) to provide maximum support to Representatives.
• Ensure Representatives receive the appropriate tools, training, and support to apply skills and knowledge and effectively resolve customer issues.
• Provide professional development and performance management to Representatives to improve efficiency and results.
• Meet key performance indicator metrics for call performance measurements and sales goals through development, training, and support or Representatives.
• Communicate company policies, procedures, and best practices to Representatives.
• Practice and ensure compliance with Asurion and client policies and procedures.
• Follows directives from Call Center Management (Managers, Directors, etc.)

Here's what you'll bring to the team:

• Bachelors or Associates degree holder and/or experience preferred.
• Must have at least 3-year experience in a management position (preferred call center experience)
• Must demonstrate a track record of building teams who consistently exceed client expectations.
• Must have the ability to handle multiple priorities, work in a fast environment, and manage time effectively.
• Must have excellent interpersonal skills and build effective relationships with direct reports and internal and external professionals.
• Must be able to lead Representatives to success in call performance metrics and sales goals.
• Must have strong written and verbal communication skills.
• Be able to collect appropriate data and make decisions quickly.
• Bring energy needed to motivate Representatives to support and facilitate sales.

About Asurion

Asurion helps people protect, connect, and enjoy the latest tech – to make life a little easier. Every day our 19,500 experts help nearly 300 million people around the world solve the most common and uncommon tech issues. We're just a call, tap, click, or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps or bewilderment. We think you should stay connected and get the most from the tech you love. no matter the type of tech or where you purchased it.

Duties & Responsibilities

· Provide basic on-the-job training for direct reports and serve as a resource to address questions related to the policies, processes and procedures.

· Adhere to all company policies and procedures.

· Adjust to the needs of meeting service level agreements under supervision of Manager.

· Ensure training needs of team members are met.

· Successfully complete all client related training and keep record of the same.

· Communicate all process and client changes to direct reports within specific timelines and keep record of such updates.

· Act as a single point of contact for the assigned team members for all their job related needs and create a harmonious work environment.

· Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable compliance requirements.

Qualifications:

· Total of 1-3 years of experience preferably in the BPO/Healthcare industry

· Bachelor's Degree in any course

· Excellent Leadership & Interpersonal relationship

· Strong Process Management & planning skills

· Embrace change and think operationally to achieve business goals

· Proven process improvement experience

Grow Beyond UR Job with URC

Universal Robina Corporation
is looking for a
Agile Academy Lead.
The
Agile Academy Lead
is responsible for leading the design, development and execution of the URC Agile learning and development programs. This role ensures that the Agile community are equipped with the necessary knowledge, tools, and best practices to foster an Agile culture. He collaborates closely with Agile Coaches, facilitators, subject matter experts and business leaders to develop strategies to build competencies and drive the agile practice in the organization.

What are their Job Responsibilities:

• Curriculum Development and Management
  : Create and maintain an Agile curriculum for the different roles aligned with industry best practices, competency framework and organizational goals.

• Training and Development
  : Design, develop and deliver Agile training courses tailored for various roles and needs such as Onboarding and Bootcamp, Refreshers and Just-in-Time learning sessions. This includes various learning modes such as communities of practice, classroom, online or e-learning, etc

• Stakeholder Engagement
  : Work closely with the leadership team to identify capability and performance gaps, determine targeted interventions and measure effectiveness of the programs delivered.

• Program Management
  : Plan, organize and rollout workshops, including administrative and logistical preparations such as invitations, venue arrangements, online or hybrid set-up, resource, and materials management, etc

• Performance Metrics
  : Develop metrics and feedback mechanisms to assess training effectiveness and participant growth. Prepares reports and analytics to determine performance, adoption and

Apply with us today and join us in delighting our employees, customers, consumers, and communities with good food choices

NOTE: Universal Robina Corporation does not collect fees throughout our recruitment process and does not collaborate with any travel agency or third party to provide accommodation or other services to job applicants. All URC recruitment processes happen in our respective offices or plants. Recruitment processes are only carried out by our Talent Acquisition teams with an official corporate email address.

Job Summary:

We are seeking a motivated, experienced, and results-driven Sales Coach to enhance the performance and productivity of our sales team. The ideal candidate will be responsible for salesforce development, through group and one-on-one coaching, training programs, performance management, implementation of processes and procedures, application of best practices, motivation and culture development. You will play a key role in shaping sales behaviors, refining techniques, and ultimately driving revenue growth.

Key Responsibilities

Coaching & Training

• Manage the onboarding of new sales hires with foundational sales training and growth plans
• Provide 1-on-1 and group coaching sessions to new and tenured sales representatives.
• Develop and implement structured training programs tailored to different sales levels.
• Conduct role-play exercises, call reviews, and skill-building sessions.

Performance Management

• Monitor sales metrics (calls, quotes, conversion rates, closed deals).
• Identify skill gaps and create improvement plans for individual reps.
• Support management in evaluating team performance and setting realistic goals.
• Send daily, weekly and monthly reports to management.

Process & Best Practices

• Reinforce compliance with company sales processes and client engagement standards.
• Share best practices, scripts, and sales strategies with the team.
• Collaborate with management to update training materials and sales playbooks.

Motivation & Culture

• Inspire and motivate the sales team to reach personal and company targets.
• Promote continuous learning, and team collaboration.
• Celebrate individual and team successes to drive engagement and morale.

Qualifications:

• Proven experience in sales coaching, sales enablement (4+ years preferred)
• Strong understanding of sales processes, methodologies and systems (please provide the systems being used by the sales team)
• Excellent communication, interpersonal, and motivational skills
• Ability to inspire trust, encourage growth, and provide constructive feedback
• Experience designing and implementing training and coaching programs
• Ability to analyze performance data and adjust coaching methods accordingly

Job Type: Full-time

Benefits:

• Work from home

Work Location: Remote

Job Title: Sales Coach

Account: Security Devices

Location: Clark / Tarlac

Work Set up: Onsite

Schedule: Night Shift

Salary Offer: 40,000 – 100,000 (depending on the position level)

Perks and Benefits: HMO Upon hire & Others

Sutherland seeks a leadership-oriented and self-motivated person to join us as a Sales Manager for

Security Devices. We are a group of driven and hard-working individuals. If you are looking to build a

fulfilling career and are confident you have the skills and experience to help us succeed, we want to

work with you

Job description:

Developing sales strategies, monitoring sales performance, and maintaining client relationships.

Provides current market information such as current trends, sales techniques, application of products in various markets, and suggested marketing programs.

Customer and management presentations.

Achieve and exceed sales targets.

Qualifications:

Bachelor's degree in business, marketing, or a related field preferred not required.

Experience in sales management, particularly in the CCTV or security industry.

Technical acumen, experience in information security systems or technology preferred.

Ability to work independently and achieving a high level of customer satisfaction.

Solid leadership, strategic thinking, and understanding of sales processes.

Strong leadership, communication, and negotiation skills are essential.

Self-motivated with a results-driven approach.

Join the BIMCAP Family – Where BIMnovation Meets Collaboration

We are looking for a compassionate and dedicated Wellbeing Coach to provide professional counselling and support to our employees while helping shape a culture of openness, trust, and resilience. You will work closely with HR and Directors to deliver wellness programs, recognition initiatives, and strategic culture-building efforts that strengthen our employee experience.

Who We Are:

BIMCAP is an international BIM outsourcing company with an expanding portfolio of cultural, infrastructure, and commercial projects around the world. We are leaders in BIM innovation, growth of BIM talent, and unique for our supportive family-like culture. Join a team where your growth and wellbeing are our priority

What You'll Do:

• Provide confidential counselling and create a safe space for employees.

• Support staff in managing stress, burnout, and work-life balance.

• Design and deliver wellness programs, workshops, and toolkits in partnership with HR and Directors.

• Offer psychological insights to strengthen recognition, engagement, and inclusivity.

• Contribute to building a culture of trust, openness, and resilience across the organization.

Who You Are:

• Licensed Psychologist, Counsellor, or equivalent professional certification.

• Strong background in counselling, coaching, and mental health support.

• Experienced in facilitating workshops, training, or group sessions.

• Skilled in maintaining confidentiality and building trust.

• Excellent communication and interpersonal skills.

• Passionate about workplace wellness and culture-building.

What We Offer:

• Comprehensive Health Insurance Upon Regularization.

• Industry-leading work-life balance — We pay for overtime and promote mental and physical health with weekly activities.

• 15 days paid leave upon regularization plus an additional 5 days after 1 year of service.

• Extra day of paid leave for every completed year of service as a loyalty bonus

• Team Gatherings, including paid lunch and training workshops.

• A fun, collaborative work environment with a rich rewards program to promote engagement.

• Competitive salary – negotiable based on experience.

Job Description

Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Wellness Coach (Sup Level). We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

The primary role of the Wellness Coach is to promote a culture of wellbeing by developing and deploying a Wellness Program that embeds wellbeing into everyday life and improves the overall employee experience.  Through the program, you will create awareness of wellbeing and the signs of ill health, investigate preventative measures and ensure people know what support is available.  The primary stakeholders are people managers, to help them understand their role supporting their team, and individuals to encourage personal ownership and help employees achieve holistic wellbeing.

The outcomes of the program are to create awareness, to support people managers, to improve the wellbeing of employees and positively impact engagement. It will include looking into habits, environments and relationships that may contribute to physical and mental wellbeing. The scope of the program will include both office environments and remote working.

Role summary

• Create innovative and effective wellness programs and interventions to encourage positive lifestyle choices and or make recommendations for changes in personal habits
• Create awareness of wellness resources and materials that lead to self-development
• Set up a community of wellness champions/first aiders
• Use data to continually evaluate the quality and effectiveness of programs
• Provide one-on-one coaching sessions to Team/People Managers to help them support their teams and approach the topic of wellbeing with confidence
• Facilitate training sessions on wellness topics including but not limited to resilience and wellbeing, stress management, nutrition, weight management, physical fitness, work life balance
• Create and administer surveys to gather data and employee feedback. Analyze the results and make recommendations for actions
• Communicate with internal and external stakeholders on the wellness program, its implementation and effectiveness using data and reports
• Collaborate with wellness partners/vendors to ensure high quality products and services are delivered and well-utilized
• Undertakes risk analyses and makes recommendations to for changes and ensuring regulatory compliance (wherever applicable)

Qualifications

• Bachelor's degree or higher in psychology, counseling, health promotion, fitness, or related health field.
• Qualified Counsellor
• Experience as a wellness coach in a corporate setting preferred
• Proven experience in health management: prevention, screening, behavior modification, and other holistic wellness management modalities.

Competencies & Skills

• A high degree of empathy and sensitivity
• Excellent interpersonal communication skills
• Active Listening Skills
• Confidently talks about wellness issues
• Can adapt coaching style to the situation
• Keeps calm in a crisis and has a calming effect on others
• Good organizational skills
• Possess a high degree of integrity, trusted to maintain confidentiality.
• Experience with metric management and reporting
• Strong written and verbal communication skills
• Proficient in Microsoft Suite (MS Word, Excel, and PowerPoint)
• Ability to work collaboratively and independently

A freelance bookkeeping coach helps clients manage their finances by coaching them on bookkeeping best practices to ensure accurate financial records, efficient workflow, and compliance with regulations. Responsibilities include teaching data entry, bank reconciliation, accounts payable/receivable management, budget monitoring, and financial report generation, while maintaining strong client relationships and ensuring client satisfaction.

Company Description

First Maritime Shared Services (FMSS) is the support management subsidiary of Philippine Transmarine Carriers (PTC), providing high-quality back-office support and cost management services to various global industries. With headquarters in Manila, Philippines, FMSS delivers a wide range of services including Ship Management, Supply Chain Management, Human Resources Management, Customer Service, Accounting, Travel and Communications, and IT Application Management. Our mission is to enhance global competitiveness through efficiency-driven outsourcing operations, powered by exceptional Filipino associates and experienced professionals. We are committed to integrity, accountability, and sustainability in all our operations.

Role Description

This is a full-time on-site role located in Makati for a Safety Coach - Offshore Vessel. The Safety Coach will be responsible for ensuring that all safety protocols and regulations are followed on offshore vessels. Daily tasks include conducting safety drills, performing inspections, providing safety training to crew members, and working closely with other onboard departments to address safety concerns. The Safety Coach will also play a key role in incident investigations and reporting to ensure continuous improvement in safety practices.

Qualifications

• Experience in Safety Management and conducting safety drills
• Knowledge of safety regulations and protocols specific to offshore vessels
• Excellent communication and training skills
• Ability to perform safety inspections and incident investigations
• Experience in maritime operations and working in a similar role is a plus
• Certifications in maritime safety courses and training programs