105 Care Planning jobs in the Philippines
Case Management Officer
Posted today
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Job Description
1. Job Objective
· To handle and coordinate labor and union-related cases, ensuring timely and effective resolution in compliance with applicable labor laws, collective bargaining agreements (CBAs), and company policies.
2. Principal Accountability
· Manage all labor-related legal cases involving employee disputes, union grievances, disciplinary actions, and collective bargaining violations.
· Act as the company's legal representative in labor courts, tribunals, arbitration panels, and administrative hearings.
· Provide legal support during union negotiations, collective bargaining agreement (CBA) drafting, and interpretation of CBA terms
· Collaborate with HR, Legal, Operations, and other departments to manage and resolve cases.
· Monitor changes in labor legislation and assess the impact on company policies and practices.
3. Key success factor to measure your accountability
· 100% of labor/union cases resolved within a defined timeframe
· Ensures case outcomes are legally defensible and reduces risk of reversal or penalties.
· 100% Ratio of favorable outcomes (e.g., dismissals, employer-favorable rulings, successful settlements) vs. total cases represented in court or arbitration.
· Case backlog below 10% of total caseload.
4. Job Specification
Education or Working Experience
Juris Doctor (JD) or equivalent legal degree from a recognized institution.
Licensed to practice law in relevant jurisdiction.
Minimum 1-2 years of experience in litigation.
Experience in a corporate legal department, labor law firm, or with a unionized workforce is highly preferred.
Other skills and Knowledge
Strong leadership and team management skills.
Excellent negotiation and conflict resolution abilities.
Strategic thinking with the ability to balance legal risks and business objectives.
Superior written and verbal communication skills.
High level of integrity and professional ethics.
Proficiency with legal research tools and case management software.
Job Types: Full-time, Permanent
Benefits:
- Health insurance
- On-site parking
- Paid training
- Pay raise
Work Location: In person
Case Management Nurse
Posted today
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Job Description
- Bachelor of Science in Nursing (BSN)
- Valid Registered Nurse (RN) license.
- You'll work closely with physicians, case managers, and insurance providers to ensure optimal patient care
- Excellent communication, leadership, and organizational skills.
- Willing to assign in Makati City
Job Type: Full-time
Pay: Up to Php50,000.00 per month
Work Location: In person
Case Management Specialist
Posted today
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Job Description
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you
Account specific roles and responsibilities:
- Administer medications, treatments, and medical procedures as prescribed by healthcare providers. Monitor vital signs and assist with wound care, IV therapy, or other medical interventions.
- Maintain accurate and up-to-date patient records, documenting care provided, changes in condition, and any incidents or concerns.
- coordinates with US insurance providers
Job Description:
- Provides customer support through different communication channels (Phone, email, chat).
- Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
- Collaborate with colleagues and different departments to resolve complex issues
- Maintain accurate records on customer interactions, transaction, feedback, etc.
- Basic knowledge about Medicare and Medicaid
- 1 year BPO Healthcare Experience related to reviewing medical records, authorization, claims, denials and appeals.
- Good to excellent communications (both verbal & written) and detail oriented
- Ability to multitask (taking in calls and responding to email)
- Organized and keen attention to details
- Familiar with common medical terms
- Willing to report onsite in MAKATI
- Amenable working night shifts
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
CX Case Management Lead
Posted today
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Job Description
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
The Case Management Lead is primarily responsible for overseeing, leading, and evaluating the effectiveness of customer-impacting workflows to ensure seamless and efficient service delivery. This role acts as a key partner across internal teams and external stakeholders, driving improvements in workflow design and automation to enhance customer experience and reduce manual, agent-assisted processes.
Duties And Responsibilities
- Primarily responsible for overseeing, leading and evaluating the effectiveness of customer impacting workflows.
- Align and collaborate with Operations and Voice of the customer teams to understand and resolve customer pain points and challenges
- Champion customer experience improvement in CRM workflow management
- Drive automation and system improvement initiatives to lessen agent-assisted transactions and manual processes
- Partners with representatives of other internal and external groups to identify and address workflow design issues
- Identify performance improvements in existing workflows and recommend enhancements
- Identifies and effectively prioritizes workflow design requirements and regularly communicates updates to stakeholders
- Engage key stakeholders and participate with them on monitoring and reporting progress of work streams.
- Define the high level requirements, governance, metrics, and management practices to be used for case management.
- Set overall direction for the team and conduct mobilization team orientation
- Supervise and lead project plans, assign action items as needed, track progress, cascade updates and changes within and outside the CXM organization
- Work closely with other development teams to ensure the end to end solution meet the business requirements
- Be aware of security implications when implementing solutions
- Maintain accountability for the delivery of program capabilities and business results
- Provide regular reporting to management
- Disseminates information to all stakeholders in a manner that will help facilitate and help ensure front liner and customer change management prior launch dates
- Facilitate discussions on system improvements concerning workflow management
- Provides user requirements and follow through to ensure end to end solution is met
- Align with contact center BPOs on workflow challenges, gathers insights and engage them as stakeholders in redesigning CX
KPIs
NPS
% Case Resolution
- % Repeat Reduction
- % Reduction in Manual Processes
% End to end automation in GlobeOne
Internal Customer Satisfaction
- Individual Development Plan
- CXM Opex
Competencies
Critical thinking to dissect performance issues and identify root causes and solve problems
Strong Orchestration, Consultation, Facilitation And Communication Skills
An ability to work autonomously and collaboratively
Excellent Attention To Detail, With Strong Organizational Skills
Experience in Project Management
Skills
Experience in CRM development and integration preferred
- Soft Skills: Creative Communications, Relationship Development
- Hard Skills: Project/Program Management, Change Management
- Certification/License: Change Management
Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Case Management Virtual Assistant
Posted today
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Job Description
Global Pacific Support
is partnering with one of its valued U.S.-based clients to hire a
Case Management Virtual Assistant
who has experience working with American companies and supporting
U.S. Veterans
.
This role calls for a professional who's organized, empathetic, and able to handle sensitive information with precision and care.
Responsibilities
- Manage Veteran case files, ensuring accuracy, timeliness, and confidentiality.
- Coordinate appointments, follow-ups, and documentation with Veterans and support partners.
- Prepare reports, maintain databases, and track progress on ongoing cases.
- Communicate with clients and stakeholders via email, phone, and video — always with empathy and clarity.
- Support process improvement by identifying gaps and proposing efficiency solutions
Requirements
*Qualifications *
- Minimum 2 years of experience working as a Virtual Assistant, Case Manager, or Administrative Support Specialist for a U.S.-based company.
- Prior experience supporting Veteran-focused services (e.g., healthcare, benefits, or advocacy) preferred.
- Excellent written and verbal communication skills in English.
- Proficiency in CRM tools, Google Workspace, Microsoft Office, and project/task management apps.
- Strong attention to detail, organizational skills, and discretion with sensitive data.
- Ability to work U.S. time zones and maintain consistent communication
home health case management nurses
Posted today
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Job Description
Are you a skilled and compassionate RN looking to make a real impact, every single day? At CLINIQON, we're on a mission to elevate patient care and advocacy, and we're looking for a Nurse Case Manager who's ready to lead with both heart and expertise.
If you thrive in a fast-paced environment, understand the ins and outs of Medicare, and are passionate about guiding patients through complex care journeys, we want to hear from you
Why This Role Matters
As a Nurse Case Manager, you're not just coordinating care, you're transforming lives. Your clinical knowledge and deep empathy will help ensure that patients receive the best possible services while navigating the ever-changing Medicare landscape. This is more than a job, it's your opportunity to grow, lead, and make a lasting difference.
Responsibilities:
- Manage a diverse caseload while ensuring timely, high-quality care
- Develop personalized care plans tailored to each patient's unique needs
- Maintain care plans and documentation that meet Medicare guidelines
- Stay ahead of regulatory updates to ensure optimal care and reimbursement
- Collaborate closely with physicians, social workers, and other care providers
- Facilitate smooth transitions and continuity of care across disciplines
- Ensure accurate, timely, and detailed documentation using EHR and case management tools
- Support quality of care with clean, compliant records
- Address patient concerns and Medicare challenges with empathy, urgency, and clarity
What We're Looking For
We're searching for a proactive, compassionate RN who combines clinical know-how with a drive to advocate for patients.
Requirements:
- Active RN license.
- 2–3 years of nursing experience, preferably in case management
- Strong knowledge of Medicare guidelines and compliance
- Experience working with interdisciplinary care teams
- Excellent communication, critical thinking, and organizational skills
- Comfort with EHR systems and case management software
- Must be amenable to start ASAP
Why Join Us?
- Permanent work-from-home
- Retention bonus
- Performance bonus
- Immense growth opportunities
- Company-provided assets
- HMO coverage
- Many more benefits
Ready to join a company that truly values your work?
Apply now by sending your resume to:
Let's make a difference together at CLINIQON.
Job Type: Full-time
Benefits:
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Work from home
Application Question(s):
- Do you currently hold an active Registered Nurse (RN) license?
- Do you have at least 2 years of nursing experience, including case management or care coordination?
- Are you amenable to start ASAP?
Work Location: Remote
Document Reviewer and Case Management Officer
Posted today
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Job Description
Job Summary:
The Document Reviewer and Case Management Officer is responsible in reviewing the OPS documentation and handling cases from complaints and dispute filed.
DUTIES AND RESPONSIBILITIES
Facilitates the review and verification of the documents of Operator Payment System (OPS) accounts submitted by the branch.
Ensures the completeness of OPS documents prior to endorsing for Terminal ID creation.
Coordinates with the Product Champions, the branches, and other concerned units for the compliance of required documents.
Handles the cases from complaints/disputes filed.
Monitors the cases and ensures complaints/disputes were addressed and resolved.
Ensure critical records are scanned/uploaded to the Network Attached Storage Server NASSVR.
Perform duties and responsibilities required under the latest manual of operations pertaining to the position.
Perform other tasks that may be assigned by the Management from time to time.
WORK RELATIONSHIPS
Reports directly to the Branch Operations Support and Control Department Head.
MINIMUM REQUIREMENT
Education Graduate of any Banking related course.
Experience
- Three (3) years relevant experience in Branch Operations particularly in handling client's documents
- Proven experience in handling corporate/business documents
- Background in customer service preferably in managing customer complaints
- Good communication and analytical skills
- Ability to manage multiple cases
Other Skills: Professional Qualities
Results-oriented
- Analytical
- Team worker
- With leadership qualities
- Good interpersonal skills
Technical Skills
- Office management
- Oral & written communication
- Computer Literate
Job Types: Full-time, Permanent
Benefits:
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Education:
- Bachelor's (Required)
Experience:
- Branch Operations in handling client's documents: 2 years (Required)
Willingness to travel:
- 100% (Preferred)
Work Location: In person
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Document Reviewer and Case Management Officer
Posted today
Job Viewed
Job Description
Job Summary:
The Document Reviewer and Case Management Officer is responsible in reviewing the OPS documentation and handling cases from complaints and dispute filed.
DUTIES AND RESPONSIBILITIES
1. Facilitates the review and verification of the documents of Operator Payment System (OPS) accounts submitted by the branch.
2. Ensures the completeness of OPS documents prior to endorsing for Terminal ID creation.
3. Coordinates with the Product Champions, the branches, and other concerned units for the compliance of required documents.
4. Handles the cases from complaints/disputes filed.
5. Monitors the cases and ensures complaints/disputes were addressed and resolved.
6. Ensure critical records are scanned/uploaded to the Network Attached Storage Server NASSVR.
7. Perform duties and responsibilities required under the latest manual of operations pertaining to the position.
8. Perform other tasks that may be assigned by the Management from time to time.
WORK RELATIONSHIPS
Reports directly to the Branch Operations Support and Control Department Head.
MINIMUM REQUIREMENT
Education Graduate of any Banking related course.
Experience
- Three (3) years relevant experience in Branch Operations particularly in handling client's documents
- Proven experience in handling corporate/business documents
- Background in customer service preferably in managing customer complaints
- Good communication and analytical skills
- Ability to manage multiple cases
Professional Qualities
- Results-oriented
- Analytical
- Team worker
- With leadership qualities
- Good interpersonal skills
- Office management
- Oral & written communication
- Computer Literate
Social Media Backer - Work From Home
Posted 4 days ago
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Job Description
Set-up social media Business Pages (Facebook, Instagram, Twitter, Youtube, TikTok, LinkedIn, etc).
Community Management.
Scheduling posts.
Responding to messages and comments.
Content planning.
Create content plans or calendar to drive engagement and promote online brand awareness.
Design and create images or video content using different software (Canva, Photoshop, Illustrator, etc).
Interpret and create social media reports and analytics.
Media Planning (Facebook Ads, Instagram Ads, Twitter Ads, Youtube Ads, LinkedIn Ads, TikTok Ads, etc).
Requirements:
Must be social media savvy.
Must be up to date with the latest social media trends.
Has excellent written and verbal English communication skills.
Can use basic design software.
TECHNICAL REQUIREMENTS:
Computer Processor: 1 Ghz or above; Intel ® Core i3 (6th -12th gen)/ i5 / i7 or AMD equivalent is highly required
RAM: atleast 8GB with 60GB hard disk space available
Internet Connectivity: 10 Mbps DSL/Fiber Internet connection (USB sticks, signal-based & wireless connections are not allowed)
Operating System: Windows Or Mac
PERKS AND BENEFITS:
Permanent Work from Home
Earn in Dollars
Training Included (Paid)
No Experience needed, but a plus
Health Care
Retirement Plan
Please note that shortlisted candidates will receive an application invite from our team through your email address so please always check your email and spam folder when you apply. Thank you.
Social Media Backer - Work From Home
Posted 4 days ago
Job Viewed
Job Description
Responsibilities:
Set-up social media Business Pages (Facebook, Instagram, Twitter, Youtube, TikTok, LinkedIn, etc).
Community Management.
Scheduling posts.
Responding to messages and comments.
Content planning.
Create content plans or calendar to drive engagement and promote online brand awareness.
Design and create images or video content using different software (Canva, Photoshop, Illustrator, etc).
Interpret and create social media reports and analytics.
Media Planning (Facebook Ads, Instagram Ads, Twitter Ads, Youtube Ads, LinkedIn Ads, TikTok Ads, etc).
Requirements:
Must be social media savvy.
Must be up to date with the latest social media trends.
Has excellent written and verbal English communication skills.
Can use basic design software.
TECHNICAL REQUIREMENTS:
Computer Processor: 1 Ghz or above; Intel ® Core i3 (6th -12th gen)/ i5 / i7 or AMD equivalent is highly required
RAM: atleast 8GB with 60GB hard disk space available
Internet Connectivity: 10 Mbps DSL/Fiber Internet connection (USB sticks, signal-based & wireless connections are not allowed)
Operating System: Windows Or Mac
PERKS AND BENEFITS:
Permanent Work from Home
Earn in Dollars
Training Included (Paid)
No Experience needed, but a plus
Health Care
Retirement Plan
Please note that shortlisted candidates will receive an application invite from our team through your email address so please always check your email and spam folder when you apply. Thank you.