125 Care Management jobs in the Philippines

Job description

Overview:

• Coordinate patients as contact window from production start

• Fixing the appointments and schedule with patients- Call patients before the accommodation day to verify the appointment- Communication with patients/visitors directly by answering or referring inquiries

• Receptionist operation

• Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately.- Inventory of consumables (socks, liners, bandages, etc.) from incoming shipments

• Customer support operation

• Answering the patient concern- Communication with the related department and obtaining solutions for a technical concern from a patient.- Providing the solution and an answer to a patient in accordance with his/her questions.

• Customer success operation

• Boosting lifetime customer value and annual recurring revenue.- Inspiring customer loyalty and retention.- Reducing churn

Details:

• Fixing the appointments and schedule with patients

• Send notifications via SNS message to match the schedule of our staff in charge and the patient- Inform appropriate transportation, travel route and/or estimated arrival time in case patient visits our clinic- Share the appointments result with related departments

• Call patients before the accommodation day to verify the appointment

• Call them first in the morning. If they cannot be reached, send them a text message. If there is no response after an hour, contact them again.- Check the related concern with patients* Ask the patient if he/she needs assistance for the transportation (use company car or book grab for the patient)* Ask the patient if he/she will arrive with a companion* Ask the vaccination status and current health condition the day before the said schedule

• Communication with patients/visitors directly by answering or referring inquiries

• Coordinates with the concerning departments regarding issues or irregularities with the patients- Take over the communication of patients who is starting production from sales- Deliver regular follow-up information to the patients who start the life with prosthesis to check the product condition Deliver new service information with our users

• Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately.

• Monitors logbook for security purposes.- Maintains telecommunications system.

• Inventory of consumables (socks, liners, bandages) from incoming shipments

• Purchasing pantry and office supplies

• Answering the patient concern

• Getting the problem/situation/request when the person got contact from the customer- Can give the solution or explanation if the request is template one

• Communication with the related department and obtaining solutions for a technical concern from a patient.

• If the concern from customer is not on our template, escalate the trouble detail to the superior person- Check the unclear point before explaining to the customer

• Boosting lifetime customer value and annual recurring revenue.

• Up-selling and cross-selling mainly through phone call and SNS- Proposing additional purchases of consumables after the main product sale closes- Proposing additional purchases to existing customers

• Inspiring customer loyalty and retention

• Making follow-up calls and providing information to customers to build rapport regularly

• Reducing cancellation

• Monitoring and reporting cancellation rates- Making internal proposals to reduce cancellation rates- Making approaches to patients to reduce cancellation rates

• To report and inform exactly the details of a patient's condition and situation to a supervisor whenever to hear from them.

• To propose any solution to the supervisor or team member based on information you obtain.

• To provide the solution and an answer to a patient in accordance with him/her questions.

• If the concern from the customer is on our template, the person can answer after confirming the related member.

• The person can follow the company protocol for the explanation.

• Keeping and maintaining cleanliness at clinic areas & other related areas by complying with procedures, rules, and regulations of the company.

• Contributing to the team effort by accomplishing tasks for better results.
• Making and writing routine/ special report directed by the superiors
• Performing other duties as assigned by the superiors
• Making suggestions for improving operations in this position's role or beyond this role.

Job Type: Full-time

Pay: Php17, Php21,000.00 per month

Work Location: In person

The Patient Care Coordinator serves as the first point of contact for patients in the clinic. They are responsible for welcoming and assisting patients, facilitating smooth patient flow to healthcare providers (e.g., physical therapists, physicians), and coordinating with Health Maintenance Organization (HMO) providers to ensure seamless access to care and services.

Responsibilities:

• Welcome and assist patients during check-in and check-out.
• Schedule and manage patient appointments.
• Direct patients to the appropriate healthcare providers (e.g., physical therapists).
• Coordinate with HMO/insurance providers for eligibility, approvals, and claims.
• Maintain accurate patient records and documentation.
• Handle inquiries and provide excellent customer service.
• Support clinic operations to ensure smooth patient flow.

Qualifications:

• Computer Literate
• Strong communication, organizational, and multitasking skills.
• Proficiency in office software and patient management systems.
• Compassionate, patient-oriented, and detail-focused.

Job Type: Full-time

Pay: Php17, Php21,000.00 per month

Benefits:

• Company events
• Free parking
• On-site parking

Education:

• Senior High School (Preferred)

Language:

• English (Preferred)

Location:

• San Juan (National Capital Region) (Preferred)

Work Location: In person

Patient Care Coordinators
 are customer-oriented service professionals who are responsible for following up with patients. They relay clinical results to them in a timely manner, assist in the coordination of referrals, pre-approvals and other follow-up appointments.

Pay:
 Php 18,000 - Php 28,000 per month 
(Up to Php 32,000/monthly)

Qualifications:

• Candidate must be a High School Graduate, Senior High School Graduate, Associate Graduate and/or College Level
• We accept fresh graduates or candidates with experience in any local or international voice account
• Good communication skills, both written and oral
• Passionate about customer service and patient satisfaction
• Ability to handle calls
• Must be willing to work on a shifting schedule
• Willing to work on-site in Taguig City

Responsibilities:

• Responsible for answering incoming phone calls, emailing online inquiries, confirming appointments as well as making outgoing calls for patient retention purposes
• Generate patient letters / reports
• Ability to multi-task and use multiple systems, including our electronic medical documentation system to provide medical information and patient support/follow up after the clinical visit
• Adhere to all HIPAA guidelines and policies

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Life insurance
• Paid training
• Promotion to permanent employee

Patient Care Coordinators are customer-oriented service professionals who are responsible for following up with patients. They relay clinical results to them in a timely manner, assist in the coordination of referrals, pre-approvals and other follow-up appointments.

Pay: Php 18,000 - Php 28,000 per month (Up to Php 32,000/monthly)

Qualifications:

• Candidate must be a High School Graduate, Senior High School Graduate, Associate Graduate and/or College Level
• We accept fresh graduates or candidates with experience in any local or international voice account
• Good communication skills, both written and oral
• Passionate about customer service and patient satisfaction
• Ability to handle calls
• Must be willing to work on a shifting schedule
• Willing to work on-site in Taguig City

Responsibilities:

• Responsible for answering incoming phone calls, emailing online inquiries, confirming appointments as well as making outgoing calls for patient retention purposes
• Generate patient letters / reports
• Ability to multi-task and use multiple systems, including our electronic medical documentation system to provide medical information and patient support/follow up after the clinical visit
• Adhere to all HIPAA guidelines and policies

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Life insurance
• Paid training
• Promotion to permanent employee

Job Types: Full-time, Permanent, Fresh graduate

Portiva started in 2009 with our mission to help Doctors and Medical Practitioners manage their practices better. Since then, Portiva has grown from a 3-person operation to one of the largest and most successful Medical and Dental Staff Providing Companies in the United States.

We are looking for an experienced Patient Care Coordinator to provide administrative support to US-based doctors, nurses, or other healthcare professionals in their clinical practice.

This is a work-from-home opportunity.

This is a full-time position, 30-40 hrs a week

The rate is $7 an hour or Php 61,000+ per month

A Patient Care Coordinator plays a crucial role in ensuring smooth operations in a medical facility. Their responsibilities often include but not limited to:

• Virtual Patient Check-Ins – including going through a checklist of items to discuss with each patient prior to their visit
• Note-taking support Appointment scheduling
• Processing lab orders
• Handling medication refills and executing doctors' orders
• Providing ongoing coordination and communication with you to help deliver the highest level of care to your patients
• Managing patient calls about care plans, admissions, intake, and triage
• Obtaining medical history and navigating EMR systems (e.g., Cerner, Epic, AthenaNet)
• Verifying insurance coverage and eligibility

Requirements and skills

• Degree in medical and health sciences (Nursing or Pharmacy) Required
• At least 1-2 years of experience in a medical-related role, including prior VA experience in a medical setting required
• Experience in US healthcare is required
• Excellent English speaking skills (both oral and written proficiency)
• HIPAA Certification is a plus
• Proficient computer skills, including Microsoft Office Suite and/or G Suite and other technology tools
• Able to manage time effectively and efficiently
• Able to organize and manage large amounts of files, tasks, schedules, and information

If this sounds like you, please complete this form:

We will ONLY accept applications via the Google form above.

We will contact you within 3-5 days if you fit the requirements.

*Important Note*: Please make sure to check your spam or junk folders for the initial assessment invite. Sometimes, our emails may get filtered, and we wouldn't want you to miss this important step in the hiring process If you find our email there, be sure to move it to your inbox and mark it as "Not Spam" to ensure you receive all future emails from us directly in your inbox

Good luck

Job Type: Full-time

Pay: Php60, Php65,000.00 per month

Benefits:

• Paid training
• Pay raise
• Work from home

Experience:

• Medical Virtual Assistant: 1 year (Required)
• EHR/EMR: 1 year (Required)

Work Location: Remote

Patient Care Coordinators are customer-oriented service professionals who are responsible for following up with patients. They relay clinical results to them in a timely manner, assist in the coordination of referrals, pre-approvals and other follow-up appointments.

Pay: Php 18,000 - Php 28,000 per month (Up to Php 32,000/monthly)

Qualifications:

• Candidate must be a High School Graduate, Senior High School Graduate, Associate Graduate and/or College Level
• We accept fresh graduates or candidates with experience in any local or international voice account
• Good communication skills, both written and oral
• Passionate about customer service and patient satisfaction
• Ability to handle calls
• Must be willing to work on a shifting schedule
• Willing to work on-site in Taguig City

Responsibilities:

• Responsible for answering incoming phone calls, emailing online inquiries, confirming appointments as well as making outgoing calls for patient retention purposes
• Generate patient letters / reports
• Ability to multi-task and use multiple systems, including our electronic medical documentation system to provide medical information and patient support/follow up after the clinical visit
• Adhere to all HIPAA guidelines and policies

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Life insurance
• Paid training
• Promotion to permanent employee

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php28,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Ability to commute/relocate:

• Taguig: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

Hiring: PATIENT CARE COORDINATOR

Company: Core Virtual Solutions (US company)

Work Setup: Fully Remote, Work-from-Home

Salary: $ per month, commensurate to experience

Responsibilities:

Personal assistant to the physician

Update EHR/EMR with patient's records

Gather information for the patient's visit

Partner with physician to deliver efficient patient care

Qualifications:

A degree OR some units in allied medical course is preferred

At least 6 months experience as a Virtual Medical Assistant

At least 6 months experience as a CSR

Familiarity with EHR/EMR systems (e.g., Epic, Cerner) and medical terminologies

Knowledge of US healthcare private insurance (e.g. Medicaid, Medicare)

Tech Requirements:

Reliable high-speed internet, updated computer/laptop, webcam, and headset

Familiarity with tools like Google Workspace, Zoom, and scheduling platforms

Benefits:

Client-determined salary increase

Performance-based annual appraisals

Monthly medical allowance (after 6 months)

• Bi-weekly pay via Wise

I'm helping
Pearl Talent
find a top candidate to join their team
full-time
for the role of
Patient Care Coordinator (Health Clinic)
.

You will coordinate patient care and streamline operations in a dynamic digital health setting.

Compensation:

Hidden

Location:

Remote: Philippines

Mission of Pearl Talent:

"Our job doesn't end when a talent has joined your team. We ensure that they're fully integrated and actively contributing to your company's growth. If a hire doesn't meet your expectations, we'll work with you to understand why and replace them at no additional cost."

What makes you a strong candidate:

• You are proficient in Scheduling, Process improvement, Patient communication, Medical terminology, EHR (Electronic health record).
• English - Conversational

Responsibilities and more:

Responsibilities

Patient Support & Communication (50%)

• Act as the first line of contact for patient inquiries across platforms—EHR, secure chat, and phone.

• Handle scheduling, prescription coordination, and follow-ups with clarity and empathy.

• Respond promptly to inbound messages and patient requests.

Care Coordination & Navigation (40%)

• Work closely with the clinical team and external providers to coordinate diagnostic testing, imaging, referrals, and prior authorizations.

• Track patient progress across the care journey and ensure continuity of care.

• Collaborate with two existing patient coordinators to maintain smooth operations.

Operational Workflow Management (10%)

• Maintain HIPAA-compliant documentation and support onboarding for new patients.

• Identify and flag care gaps and systemic or financial barriers to care.

• Participate in team meetings and continuous process improvement efforts.

• Use and/or create automations to streamline manual tasks such as responding to patient messages and preparing charts.

Medical Scribe

• Accurately document patient encounters, physician notes, and other relevant information in the electronic medical record (EMR).

• Ensure timely and precise medical documentation to support high-quality patient care.

Tools

• Elation Health (EHR)

• Slack

• Google Workspace (Gmail, Sheets, Drive)

• Zoom

• Spruce Health (for patient messaging & VOIP)

• Notion (internal knowledge base)

Requirements

Must-Have

• 1–2 years of U.S. healthcare experience in care coordination, case management, or virtual clinical support.

• At least 1 year of experience as a Medical Scribe in a clinical or telehealth setting.

• Familiarity with U.S. healthcare systems (insurance, referrals, prior authorizations).

• Knowledge of medical terminology.

• Experience with Elation EHR or similar digital health platforms (preferred).

• Strong understanding of healthcare operations and visit workflows, with ability to make basic clinical judgment calls.

• Operationally sound and able to manage multiple concurrent priorities.

• Strong preference for candidates with experience in VC-backed digital health companies.

US Diagnostics is seeking a patient care coordinator. Key responsibilities include assessing patient needs, facilitating communication, advocating for the patient, coordinating referrals, managing insurance approvals, and connecting patients with community resources to improve their quality of life.

• Perform analytical and data entry task
• Answer patient calls, emails and questions, including finding insurance estimates
• Work as a team player to ensure each patient receives the best service possible
• Meet with patients and families regarding treatments, procedures, medications, and continuing care.
• Assist care team with setting goals for quality assurance and best practices
• Provide community resources and referrals for continuing care

Job Type: Full-time

Contract length: 12 months

Pay: From Php233.58 per hour

Expected hours: No less than 40 per week

Benefits:

• Paid training
• Work from home

Work Location: Remote