115 Care Coordinator jobs in the Philippines
Care Coordinator
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Job Title: Chronic Disease and Mental Health Management Coordinator (Admin Nurse)
Location: BGC, Taguig
Work set-up: Onsite
Schedule: Monday to Saturday (Morning Shift)
Overall purpose of the job:
The Chronic Disease & Mental Health Management Coordinator plays a pivotal role in promoting the health and well-being of employees enrolled in chronic disease management and mental health support programs across sites. This centralized role ensures timely follow-ups, coordinated care, and continuous monitoring, leveraging existing infrastructure to improve health outcomes and reduce organizational healthcare costs. The coordinator acts as a key liaison between employees, healthcare providers, and internal stakeholders to deliver high-quality, integrated care. Flexibility to travel is also required, as the position may involve site visits or coordination across various locations.
Key Responsibilities
Medical
- Conduct regular outreach and follow-up calls to employees enrolled in chronic disease or mental health support programs.
- Ensure participants are well-informed about their care plans, upcoming appointments, and required actions to maintain engagement and compliance.
- Take on additional duties as assigned by the Account Medical Advisor, aimed at enhancing the scope and effectiveness of onsite health services
Communication, Support & Training
- Demonstrate a consistently professional and supportive attitude toward all site personnel, fostering a collaborative and positive workplace culture.
- Track adherence to medical clearances, prescribed health advice, and intervention plans.
- Collaborate with healthcare professionals to ensure timely documentation and follow-through on clinical recommendations.
- Work closely with the Occupational Health Physician to identify cases requiring specialist attention.
- Facilitate smooth referrals and coordination between primary care providers and specialists to ensure continuity of care.
- Generate detailed reports on program participation, compliance metrics, health outcomes, and referral activity.
- Provide actionable insights to internal teams and clients to support strategic decision-making and continuous program improvement
Clinical Governance in Medical Services & Role Accountabilities
International SOS is dedicated to maintaining robust and effective Clinical Governance across its global Medical Services operations. This commitment is built on a collaborative partnership between clinicians and management, ensuring a sustainable framework and the necessary resources to consistently deliver high-quality care and uphold patient safety in daily practices.
Central to this governance approach is the consistent application of International SOS's Policies, Standards, Procedures, and Processes. These elements are essential for achieving client satisfaction, safeguarding patient well-being, managing clinical risks effectively, and driving continuous quality improvement (CQI) in medical practice.
Compliance with these governance requirements is rigorously monitored through the International SOS Integrated Management System. This system encompasses Clinical Governance Committees and meetings, regular internal and external audits, structured reporting from sites and Medical Service Centres, clinical incident tracking, patient outcome reviews, emergency preparedness drills, and competency assessments.
Through this comprehensive framework, International SOS ensures that clinical excellence remains at the core of its operations, reinforcing its commitment to safe, ethical, and evidence-based medical care worldwide.
Occupational Health & Safety Responsibilities
- Contribute actively to creating and sustaining a safe and healthy work environment.
- Complete all required Occupational Health & Safety (OH&S) training in accordance with regulatory and organizational standards.
- Follow all reasonable instructions, policies, procedures, and safe work practices to ensure compliance with safety protocols.
- Exercise due care for personal health and safety, as well as the well-being of colleagues in the workplace.
- Promptly report any injuries, hazards, or illnesses to the designated supervisor for timely action.
Required Skills and Knowledge
- Collaborate efficiently with both clinical and non-clinical personnel to ensure seamless service delivery.
- Demonstrate a proactive approach with a strong focus on client needs and practical solutions.
- Exhibit strong interpersonal skills and the ability to build positive, trusting relationships.
- Display effective teamwork and engage confidently in client-facing interactions.
- Maintain sensitivity to cultural differences, fostering inclusive and respectful communication across diverse environments.
Required Competencies
- Adaptability / Flexibility -Successful performance in changing environments, positive attitude to change, willing to use new techniques, modifies behaviour successfully in response to change.
- Leading & Supervising - Provides others with a clear direction; Sets appropriate standards of behaviour; Delegates work appropriately and fairly; Motivates and empowers others; Provides staff with development opportunities and coaching; Recruits staff of a high calibre.
- Planning / Organisation - Plans and prepares for future events, able to formulate clear and structured plans, effectively prioritises tasks and resources, establishes milestones and sets realistic expectations of themselves
- Teamwork. Actively encourages a team culture, provides honest and constructive feedback, performs own team duties responsibly and effectively, builds trust, actively listens and checks understanding.
- Delivering Results & Meeting Customer Expectations - Focuses on customer needs and satisfaction; Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Works in a systematic, methodical and orderly way; Consistently achieves project goals.
- Presenting & Communicating information - Speaks clearly and fluently; Expresses opinions, information and key points of an argument clearly; Makes presentations and undertakes public speaking with skill and confidence; Responds quickly to the needs of an audience and to their reactions and feedback; Projects credibility.
Required Work Experience
- Background in nursing, public health, psychology, or related healthcare field preferred.
- At least 40 hours Basic Occupational Safety and Health Course (BOSH).
- Experience in chronic disease management, mental health coordination, or occupational health is an advantage.
- Strong communication and interpersonal skills, with the ability to engage sensitively and effectively with diverse employee populations.
- Proficiency in data tracking, reporting tools, and health documentation systems.
- Ability to work independently while coordinating across multiple locations and teams,
- Good presentation and communication skills
Job Type: Full-time
Work Location: In person
CARE COORDINATOR
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WE'RE HIRING – Chronic Care Management Nurse
Bacolod Site
PIONEER ACCOUNT
Work as Care Coordinators/Managers to US patients with chronic diseases - all done over the phone Earn more with less stress
Graduate of BS Nursing, with active PHRN License
With at least 1-3 years of hospital/clinical experience
Previous BPO experience an advantage
Good English communication
Willing to shift careers to a corporate setting
Preferably with prior experience in Case Management/Transition of Care
Amenable to work onsite in Bacolod and on a night shift schedule
Why Join Us?
Work with a seasoned team of professionals
Competitive compensation and benefits
Career development opportunities
Positive and supportive work culture
Know someone perfect for this role? Tag them below
Care Coordinator
Posted today
Job Viewed
Job Description
WE'RE HIRING – Chronic Care Management Nurse
Bacolod Site
PIONEER ACCOUNT
Work as Care Coordinators/Managers to US patients with chronic diseases - all done over the phone Earn more with less stress
Graduate of BS Nursing, with active PHRN License
With at least 1-3 years of hospital/clinical experience
Previous BPO experience an advantage
Good English communication
Willing to shift careers to a corporate setting
Preferably with prior experience in Case Management/Transition of Care
Amenable to work onsite in Bacolod and on a night shift schedule
Why Join Us?
Work with a seasoned team of professionals
Competitive compensation and benefits
Career development opportunities
Positive and supportive work culture
Patient Care Coordinator
Posted today
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Job Description
Role:
Patient Care Coordinator
Location:
Remote (Philippines)
Company:
Satellite Teams
Shift
: PST (Pacific Standard Time)
Monthly Rate:
40,000.00
About Satellite Teams
Satellite Teams builds exceptional offshore teams for growing companies. We partner with businesses in the U.S. and other countries to deliver top-tier support staff who work as seamless extensions of their in-house teams.
We're currently looking for a
Patient Care Coordinator
to support one of our U.S.-based healthcare clients. This role is ideal for someone with strong organizational skills, excellent communication abilities, and a genuine passion for providing outstanding patient care.
Key Responsibilities
- Patient Communication:
- Answer incoming calls promptly and professionally.
- Make outbound calls to patients for appointment reminders, follow-ups, and rescheduling.
- Respond to patient text messages and emails with accurate and timely information.
- Return patient phone messages through the answering service to ensure all inquiries are addressed.
- Scheduling & Coordination:
- Schedule and reschedule patient appointments according to provider availability.
- Call patients who no-showed to reschedule and re-engage them.
- Manage the triage process by routing calls to the correct departments or staff.
- Assist in creating new patient referrals and coordinate with patients to complete scheduling.
- Administrative Support:
- Handle faxes: upload documents, reroute faxes to appropriate departments, and manage new patient documentation.
- Maintain and update patient records by mirroring data between Practice Fusion and AdvancedMD systems.
- Ensure confidentiality and accuracy of patient information in compliance with HIPAA guidelines.
- Operational Excellence:
- Multi-task across phone, email, and text communication while maintaining a high level of service.
- Follow up on pending authorizations, lab results, or documentation as directed by the provider or practice.
- Support the team with other administrative or patient-related tasks as needed.
Qualifications
- Proven experience in a healthcare, clinic, or medical office setting (patient coordination or similar role preferred).
- Excellent English communication skills (both written and verbal).
- Strong organizational and multi-tasking abilities in a fast-paced environment.
- Familiarity with EHR/EMR systems such as Practice Fusion and AdvancedMD (preferred but not required; training provided).
- Proficiency with office software, email systems, and document management.
- High attention to detail and accuracy when handling sensitive patient data.
- Ability to work U.S. business hours and coordinate with a remote team.
Patient Care Coordinator
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Job description
Overview:
Coordinate patients as contact window from production start
Fixing the appointments and schedule with patients- Call patients before the accommodation day to verify the appointment- Communication with patients/visitors directly by answering or referring inquiries
Receptionist operation
Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately.- Inventory of consumables (socks, liners, bandages, etc.) from incoming shipments
Customer support operation
Answering the patient concern- Communication with the related department and obtaining solutions for a technical concern from a patient.- Providing the solution and an answer to a patient in accordance with his/her questions.
Customer success operation
Boosting lifetime customer value and annual recurring revenue.- Inspiring customer loyalty and retention.- Reducing churn
Details:
Fixing the appointments and schedule with patients
Send notifications via SNS message to match the schedule of our staff in charge and the patient- Inform appropriate transportation, travel route and/or estimated arrival time in case patient visits our clinic- Share the appointments result with related departments
Call patients before the accommodation day to verify the appointment
Call them first in the morning. If they cannot be reached, send them a text message. If there is no response after an hour, contact them again.- Check the related concern with patients* Ask the patient if he/she needs assistance for the transportation (use company car or book grab for the patient)* Ask the patient if he/she will arrive with a companion* Ask the vaccination status and current health condition the day before the said schedule
Communication with patients/visitors directly by answering or referring inquiries
Coordinates with the concerning departments regarding issues or irregularities with the patients- Take over the communication of patients who is starting production from sales- Deliver regular follow-up information to the patients who start the life with prosthesis to check the product condition Deliver new service information with our users
Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately.
Monitors logbook for security purposes.- Maintains telecommunications system.
Inventory of consumables (socks, liners, bandages) from incoming shipments
Purchasing pantry and office supplies
Answering the patient concern
Getting the problem/situation/request when the person got contact from the customer- Can give the solution or explanation if the request is template one
Communication with the related department and obtaining solutions for a technical concern from a patient.
If the concern from customer is not on our template, escalate the trouble detail to the superior person- Check the unclear point before explaining to the customer
Boosting lifetime customer value and annual recurring revenue.
Up-selling and cross-selling mainly through phone call and SNS- Proposing additional purchases of consumables after the main product sale closes- Proposing additional purchases to existing customers
Inspiring customer loyalty and retention
Making follow-up calls and providing information to customers to build rapport regularly
Reducing cancellation
Monitoring and reporting cancellation rates- Making internal proposals to reduce cancellation rates- Making approaches to patients to reduce cancellation rates
To report and inform exactly the details of a patient's condition and situation to a supervisor whenever to hear from them.
To propose any solution to the supervisor or team member based on information you obtain.
To provide the solution and an answer to a patient in accordance with him/her questions.
If the concern from the customer is on our template, the person can answer after confirming the related member.
The person can follow the company protocol for the explanation.
Keeping and maintaining cleanliness at clinic areas & other related areas by complying with procedures, rules, and regulations of the company.
- Contributing to the team effort by accomplishing tasks for better results.
- Making and writing routine/ special report directed by the superiors
- Performing other duties as assigned by the superiors
- Making suggestions for improving operations in this position's role or beyond this role.
Job Type: Full-time
Pay: Php17, Php21,000.00 per month
Work Location: In person
Patient Care Coordinator
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Job Description
The Patient Care Coordinator serves as the first point of contact for patients in the clinic. They are responsible for welcoming and assisting patients, facilitating smooth patient flow to healthcare providers (e.g., physical therapists, physicians), and coordinating with Health Maintenance Organization (HMO) providers to ensure seamless access to care and services.
Responsibilities:
- Welcome and assist patients during check-in and check-out.
- Schedule and manage patient appointments.
- Direct patients to the appropriate healthcare providers (e.g., physical therapists).
- Coordinate with HMO/insurance providers for eligibility, approvals, and claims.
- Maintain accurate patient records and documentation.
- Handle inquiries and provide excellent customer service.
- Support clinic operations to ensure smooth patient flow.
Qualifications:
- Computer Literate
- Strong communication, organizational, and multitasking skills.
- Proficiency in office software and patient management systems.
- Compassionate, patient-oriented, and detail-focused.
Job Type: Full-time
Pay: Php17, Php21,000.00 per month
Benefits:
- Company events
- Free parking
- On-site parking
Education:
- Senior High School (Preferred)
Language:
- English (Preferred)
Location:
- San Juan (National Capital Region) (Preferred)
Work Location: In person
Patient Care Coordinator
Posted today
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Job Description
Patient Care Coordinators
are customer-oriented service professionals who are responsible for following up with patients. They relay clinical results to them in a timely manner, assist in the coordination of referrals, pre-approvals and other follow-up appointments.
Pay:
Php 18,000 - Php 28,000 per month
(Up to Php 32,000/monthly)
Qualifications:
- Candidate must be a High School Graduate, Senior High School Graduate, Associate Graduate and/or College Level
- We accept fresh graduates or candidates with experience in any local or international voice account
- Good communication skills, both written and oral
- Passionate about customer service and patient satisfaction
- Ability to handle calls
- Must be willing to work on a shifting schedule
- Willing to work on-site in Taguig City
Responsibilities:
- Responsible for answering incoming phone calls, emailing online inquiries, confirming appointments as well as making outgoing calls for patient retention purposes
- Generate patient letters / reports
- Ability to multi-task and use multiple systems, including our electronic medical documentation system to provide medical information and patient support/follow up after the clinical visit
- Adhere to all HIPAA guidelines and policies
Benefits:
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Life insurance
- Paid training
- Promotion to permanent employee
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Patient Care Coordinator
Posted today
Job Viewed
Job Description
Patient Care Coordinators are customer-oriented service professionals who are responsible for following up with patients. They relay clinical results to them in a timely manner, assist in the coordination of referrals, pre-approvals and other follow-up appointments.
Pay: Php 18,000 - Php 28,000 per month (Up to Php 32,000/monthly)
Qualifications:
- Candidate must be a High School Graduate, Senior High School Graduate, Associate Graduate and/or College Level
- We accept fresh graduates or candidates with experience in any local or international voice account
- Good communication skills, both written and oral
- Passionate about customer service and patient satisfaction
- Ability to handle calls
- Must be willing to work on a shifting schedule
- Willing to work on-site in Taguig City
Responsibilities:
- Responsible for answering incoming phone calls, emailing online inquiries, confirming appointments as well as making outgoing calls for patient retention purposes
- Generate patient letters / reports
- Ability to multi-task and use multiple systems, including our electronic medical documentation system to provide medical information and patient support/follow up after the clinical visit
- Adhere to all HIPAA guidelines and policies
Benefits:
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Life insurance
- Paid training
- Promotion to permanent employee
Job Types: Full-time, Permanent, Fresh graduate
Patient Care Coordinator
Posted today
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Job Description
Portiva started in 2009 with our mission to help Doctors and Medical Practitioners manage their practices better. Since then, Portiva has grown from a 3-person operation to one of the largest and most successful Medical and Dental Staff Providing Companies in the United States.
We are looking for an experienced Patient Care Coordinator to provide administrative support to US-based doctors, nurses, or other healthcare professionals in their clinical practice.
This is a work-from-home opportunity.
This is a full-time position, 30-40 hrs a week
The rate is $7 an hour or Php 61,000+ per month
A Patient Care Coordinator plays a crucial role in ensuring smooth operations in a medical facility. Their responsibilities often include but not limited to:
- Virtual Patient Check-Ins – including going through a checklist of items to discuss with each patient prior to their visit
- Note-taking support Appointment scheduling
- Processing lab orders
- Handling medication refills and executing doctors' orders
- Providing ongoing coordination and communication with you to help deliver the highest level of care to your patients
- Managing patient calls about care plans, admissions, intake, and triage
- Obtaining medical history and navigating EMR systems (e.g., Cerner, Epic, AthenaNet)
- Verifying insurance coverage and eligibility
Requirements and skills
- Degree in medical and health sciences (Nursing or Pharmacy) Required
- At least 1-2 years of experience in a medical-related role, including prior VA experience in a medical setting required
- Experience in US healthcare is required
- Excellent English speaking skills (both oral and written proficiency)
- HIPAA Certification is a plus
- Proficient computer skills, including Microsoft Office Suite and/or G Suite and other technology tools
- Able to manage time effectively and efficiently
- Able to organize and manage large amounts of files, tasks, schedules, and information
If this sounds like you, please complete this form:
We will ONLY accept applications via the Google form above.
We will contact you within 3-5 days if you fit the requirements.
*Important Note*: Please make sure to check your spam or junk folders for the initial assessment invite. Sometimes, our emails may get filtered, and we wouldn't want you to miss this important step in the hiring process If you find our email there, be sure to move it to your inbox and mark it as "Not Spam" to ensure you receive all future emails from us directly in your inbox
Good luck
Job Type: Full-time
Pay: Php60, Php65,000.00 per month
Benefits:
- Paid training
- Pay raise
- Work from home
Experience:
- Medical Virtual Assistant: 1 year (Required)
- EHR/EMR: 1 year (Required)
Work Location: Remote
Patient Care Coordinator
Posted today
Job Viewed
Job Description
Patient Care Coordinators are customer-oriented service professionals who are responsible for following up with patients. They relay clinical results to them in a timely manner, assist in the coordination of referrals, pre-approvals and other follow-up appointments.
Pay: Php 18,000 - Php 28,000 per month (Up to Php 32,000/monthly)
Qualifications:
- Candidate must be a High School Graduate, Senior High School Graduate, Associate Graduate and/or College Level
- We accept fresh graduates or candidates with experience in any local or international voice account
- Good communication skills, both written and oral
- Passionate about customer service and patient satisfaction
- Ability to handle calls
- Must be willing to work on a shifting schedule
- Willing to work on-site in Taguig City
Responsibilities:
- Responsible for answering incoming phone calls, emailing online inquiries, confirming appointments as well as making outgoing calls for patient retention purposes
- Generate patient letters / reports
- Ability to multi-task and use multiple systems, including our electronic medical documentation system to provide medical information and patient support/follow up after the clinical visit
- Adhere to all HIPAA guidelines and policies
Benefits:
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Life insurance
- Paid training
- Promotion to permanent employee
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php18, Php28,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Ability to commute/relocate:
- Taguig: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person