125 Care Coordinator jobs in the Philippines

The Care Coordinator will serve as a vital clinical resource for members, guiding screenings, preventive measures, and benefit coverage. This role involves direct interaction with members and providers, ensuring timely and accurate support and documentation. The Care Coordinator will also participate in creating educational materials and marketing initiatives for healthcare awareness.

Job Responsibilities

• Serve as a clinical resource for members seeking guidance on screenings or other preventive measures to optimize overall health for members and their families.
• Provide clinical support to the Support team, handling live member calls, emails, and chats for members seeking clinical assistance during their use of the program.
• Lead the internal review of client plan documents, preparing benefit coverage summaries for the Provider Relations and Support team to answer members' questions.
• Provide notice of coverage documentation outlining specific protocols for certain specialties (e.g., physical therapy, chiropractic visits, oncology, bariatric procedures).
• Serve as a clinical point of contact for providers with clinical coverage questions regarding treatment options, second opinion options, and alternative treatment plans.
• Follow up with pending items, ensuring members are updated promptly and responsively.
• Adhere to documentation standards to ensure all provider support and member support questions are properly logged and documented for client reviews, analytical reviews, and legal purposes.
• Initiate and oversee the creation of infographics and other marketing materials for key healthcare awareness months (e.g., Breast Cancer Awareness, Colon Cancer Awareness, Diabetes Education, Menopause).
• Proactively provide ideas on how to market or serve our member base more effectively.
• Become proficient in the client's program knowledge to provide the highest level of support and service to members.
• Work on special projects deemed key by management or at the suggestion of staff, collaborating with management on project priorities as needed.
• Perform other miscellaneous office duties as needed.

Requirements:

• Proven experience as a Care Coordinator, Case Manager, or similar role in a healthcare setting.
• Strong clinical background with knowledge of preventive healthcare measures and treatment options.
• Excellent communication skills, both written and verbal.
• Proficiency in handling member and provider inquiries via phone, email, and chat.
• Strong organizational skills and attention to detail.
• Ability to work independently in a remote setting.
• Proficiency with healthcare documentation standards and legal requirements.

Preferred Qualifications

• Bachelor's degree in Nursing, Health Administration, or a related field.
• Experience with healthcare plan documentation and benefit coverage.
• Familiarity with creating educational and marketing materials for healthcare awareness.
• HIPAA Certification or training
• USRN Certificate
• Active NCLEX license

Minimum Technical and Work Environment Requirements:

• Internet Connection:
• Primary internet connection with a minimum speed of 15 Mbps.
• Backup internet connection with at least 10 Mbps.
• Backup connection must be capable of supporting work during a power outage.
• Primary Device:
• Desktop or laptop equipped with at least:
• Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
• A minimum of 8 GB RAM.
• Backup Device:
• Must meet or exceed the performance of an Intel Core i3 processor.
• Must be functional during power interruptions.
• A functioning webcam.
• A noise-canceling USB headset.
• A quiet, dedicated home office space.
• Peripherals and Workspace: A smartphone for communication and verification purposes.

Benefits:

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

OUTBOUND Call Center Agent for a US-based HOMECARE COMPANY reporting on-site in Alabang, Muntinlupa (Manila)

• In charge of schedule and place caregivers according to client care plans.
• Collaborate with US-based case managers and marketers to fulfill scheduling requests and requirements.
• Maintain ongoing communication and responding promptly with assigned families and caregivers regarding changes in schedules/client conditions
• Building a relationships with caregivers in delivering high quality care by offering guidance and ensuring care plan is followed.
• Rendering reports and filling up schedules in the company's own software system.
• Must be fluent in English written and oral communications.
• Ability to work independently with little supervision
• Must be willing to work full time on-site either AM or PM shifts with rotation schedule - 10pm to 6am; 6am to 2pm (Manila Time) at our local office in Alabang, Muntinlupa (Manila)
• Applicants must at least completed 3rd to 4th year college level.
• Proficient in Computer operation, familiar with Excel and can handle customized softwares, able to manage time effectively, able to multi-task, able to work efficiently in a fast phased work environment
• Must be a good TEAM player
• Ability to be proactive, resourceful and with high level of professionalism and confidentiality
• Experience in home care agency operation particularly staffing, payroll and recruitment is an advantage but not necessary
• Salary depending on work experience. With allowances, incentive schemes and health insurance upon regularization.

Job Types: Full-time, Permanent

Pay: Php23, Php26,000.00 per month

Benefits:

• Health insurance

Work Location: In person

Expected Start Date: 09/03/2025

Job Title: Chronic Disease and Mental Health Management Coordinator (Admin Nurse)

Location: BGC, Taguig

Work set-up: Onsite

Schedule: Monday to Saturday (Morning Shift)

Overall purpose of the job:

The Chronic Disease & Mental Health Management Coordinator plays a pivotal role in promoting the health and well-being of employees enrolled in chronic disease management and mental health support programs across sites. This centralized role ensures timely follow-ups, coordinated care, and continuous monitoring, leveraging existing infrastructure to improve health outcomes and reduce organizational healthcare costs. The coordinator acts as a key liaison between employees, healthcare providers, and internal stakeholders to deliver high-quality, integrated care. Flexibility to travel is also required, as the position may involve site visits or coordination across various locations.

Key Responsibilities

Medical

• Conduct regular outreach and follow-up calls to employees enrolled in chronic disease or mental health support programs.
• Ensure participants are well-informed about their care plans, upcoming appointments, and required actions to maintain engagement and compliance.
• Take on additional duties as assigned by the Account Medical Advisor, aimed at enhancing the scope and effectiveness of onsite health services

Communication, Support & Training

• Demonstrate a consistently professional and supportive attitude toward all site personnel, fostering a collaborative and positive workplace culture.
• Track adherence to medical clearances, prescribed health advice, and intervention plans.
• Collaborate with healthcare professionals to ensure timely documentation and follow-through on clinical recommendations.
• Work closely with the Occupational Health Physician to identify cases requiring specialist attention.
• Facilitate smooth referrals and coordination between primary care providers and specialists to ensure continuity of care.
• Generate detailed reports on program participation, compliance metrics, health outcomes, and referral activity.
• Provide actionable insights to internal teams and clients to support strategic decision-making and continuous program improvement

Clinical Governance in Medical Services & Role Accountabilities

International SOS is dedicated to maintaining robust and effective Clinical Governance across its global Medical Services operations. This commitment is built on a collaborative partnership between clinicians and management, ensuring a sustainable framework and the necessary resources to consistently deliver high-quality care and uphold patient safety in daily practices.

Central to this governance approach is the consistent application of International SOS's Policies, Standards, Procedures, and Processes. These elements are essential for achieving client satisfaction, safeguarding patient well-being, managing clinical risks effectively, and driving continuous quality improvement (CQI) in medical practice.

Compliance with these governance requirements is rigorously monitored through the International SOS Integrated Management System. This system encompasses Clinical Governance Committees and meetings, regular internal and external audits, structured reporting from sites and Medical Service Centres, clinical incident tracking, patient outcome reviews, emergency preparedness drills, and competency assessments.

Through this comprehensive framework, International SOS ensures that clinical excellence remains at the core of its operations, reinforcing its commitment to safe, ethical, and evidence-based medical care worldwide.

Occupational Health & Safety Responsibilities

• Contribute actively to creating and sustaining a safe and healthy work environment.
• Complete all required Occupational Health & Safety (OH&S) training in accordance with regulatory and organizational standards.
• Follow all reasonable instructions, policies, procedures, and safe work practices to ensure compliance with safety protocols.
• Exercise due care for personal health and safety, as well as the well-being of colleagues in the workplace.
• Promptly report any injuries, hazards, or illnesses to the designated supervisor for timely action.

Required Skills and Knowledge

• Collaborate efficiently with both clinical and non-clinical personnel to ensure seamless service delivery.
• Demonstrate a proactive approach with a strong focus on client needs and practical solutions.
• Exhibit strong interpersonal skills and the ability to build positive, trusting relationships.
• Display effective teamwork and engage confidently in client-facing interactions.
• Maintain sensitivity to cultural differences, fostering inclusive and respectful communication across diverse environments.

Required Competencies

• Adaptability / Flexibility -Successful performance in changing environments, positive attitude to change, willing to use new techniques, modifies behaviour successfully in response to change.
• Leading & Supervising - Provides others with a clear direction; Sets appropriate standards of behaviour; Delegates work appropriately and fairly; Motivates and empowers others; Provides staff with development opportunities and coaching; Recruits staff of a high calibre.
• Planning / Organisation - Plans and prepares for future events, able to formulate clear and structured plans, effectively prioritises tasks and resources, establishes milestones and sets realistic expectations of themselves
• Teamwork. Actively encourages a team culture, provides honest and constructive feedback, performs own team duties responsibly and effectively, builds trust, actively listens and checks understanding.
• Delivering Results & Meeting Customer Expectations - Focuses on customer needs and satisfaction; Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Works in a systematic, methodical and orderly way; Consistently achieves project goals.
• Presenting & Communicating information - Speaks clearly and fluently; Expresses opinions, information and key points of an argument clearly; Makes presentations and undertakes public speaking with skill and confidence; Responds quickly to the needs of an audience and to their reactions and feedback; Projects credibility.

Required Work Experience

• Background in nursing, public health, psychology, or related healthcare field preferred.
• At least 40 hours Basic Occupational Safety and Health Course (BOSH).
• Experience in chronic disease management, mental health coordination, or occupational health is an advantage.
• Strong communication and interpersonal skills, with the ability to engage sensitively and effectively with diverse employee populations.
• Proficiency in data tracking, reporting tools, and health documentation systems.
• Ability to work independently while coordinating across multiple locations and teams,
• Good presentation and communication skills

Job Type: Full-time

Work Location: In person

WE'RE HIRING – Chronic Care Management Nurse

Bacolod Site

PIONEER ACCOUNT

Work as Care Coordinators/Managers to US patients with chronic diseases - all done over the phone Earn more with less stress

Graduate of BS Nursing, with active PHRN License

With at least 1-3 years of hospital/clinical experience

Previous BPO experience an advantage

Good English communication

Willing to shift careers to a corporate setting

Preferably with prior experience in Case Management/Transition of Care

Amenable to work onsite in Bacolod and on a night shift schedule

Why Join Us?

Work with a seasoned team of professionals

Competitive compensation and benefits

Career development opportunities

Positive and supportive work culture

Know someone perfect for this role? Tag them below

JOB PURPOSE:

The position is responsible for delivering the highest quality of care to VIP Members and/or regular members and efficient execution of service recovery, as may be necessary.

DUTIES AND RESPONSIBILITIES:

• Carries out best-in-class assistance to VIP members and/or specially endorsed members availing of In-patient or Out-patient HMO services
• Executes seamless service recovery for Members/Clients who have major service complaints
• Ensures availability of LOA and confirms schedule of availment with providers and members
• Liaise with doctors, nurses and hospital staff when needed
• Upholds expertise in delivering VIP assistance and service recovery according to CX's protocols
• Recommends service solutions to further elevate the company's service level that may eventually impact on PhilCare's business objectives and goals
• Monthly submission of performance/ availment with handled members/ accounts
• To take any other responsibilities or tasks that are within the employee's skills and abilities whenever reasonably instructed

QUALIFICATIONS:

• University degree graduate of any Medical allied, preferably BS Nursing
• At least 3 years of related work experience
• With good Customer Service, Customer Focus, Phone Skills, Listening, Verbal Communication, Data Entry Skills, Product Knowledge, Job Knowledge, Objectivity, Dependability, and can do Multi-tasking
• Familiar with HR principles, practices and Timekeeping procedures
• Knowledge of MS Office Applications

Working Environment: Field and Office-based

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Life insurance

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What's your expected monthly salary?

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person

I. Job Summary

The HMO Assistant provides clerical and administrative support in processing insurance documents, verifying coverage, maintaining patient records, and preparing reports to support the HMO Coordinator. In addition, the HMO Assistant also performs Patient Care Coordinator functions by addressing patient inquiries and concerns through the clinic's official communication channels such as Facebook pages.

II. Primary Duties and Responsibilities:

1. Patient and Insurance Coordination

• Assist in verifying basic HMO coverage and eligibility.
• Help patients with forms, pre-authorization requests, and referrals.
• Coordinate with receptionist and patients for scheduling and insurance requirements.

2. Claims and Documentation Support

• Submit claims under Coordinator's supervision
• Monitor and follow up on claim status in the database.
• File and archive HMO-related paperwork.

3. Records Management

• Maintain accurate logs, spreadsheets, and patient records.
• Update insurance documents in the database/Google Sheets.
• Ensure records are properly organized for Coordinator's review.

4. Reporting & Admin Tasks

• Prepare draft daily and weekly reports for consolidation.
• Provide data entry support for HMO utilization and claims tracking.
• Assist billing department with insurance payment coordination.

5. Patient Care Coordinator Duties

• Serve as the first point of contact for patient inquiries and concerns received through official Facebook pages and other online communication channels.
• Answer questions regarding clinic services, HMO processes, appointment scheduling, and general concerns.
• Escalate complex or sensitive issues to the HMO Coordinator or Asst. Sales Manager/Sales Manager or appropriate department.
• Ensure professional, timely, and customer-oriented responses in line with clinic policies.

6. Other Functions

• Support the HMO Coordinator in special projects or tasks.
• Perform clerical duties as may be assigned.

QUALIFICATIONS:

• Bachelor's Degree/College Graduate
• OPEN to Fresh Graduate
• Knowledge of HMO and insurance procedures
• Strong organizational and multitasking skills
• Excellent communication and customer service
• Attention to detail in documentation and claims tracking
• Familiarity with electronic medical records (EMR) and billing systems
• Willing to be assigned at VERA DENTAL CLINIC HEAD office located at G04 San Jose Building, Sta Rosa Laguna before ALL HOME Sta. Rosa.

Job Types: Permanent, Fresh graduate

Pay: Php15, Php16,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Free parking
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person

Role:
Patient Care Coordinator

Location:
Remote (Philippines)

Company:
Satellite Teams

Shift
: PST (Pacific Standard Time)

Monthly Rate:
40,000.00

About Satellite Teams

Satellite Teams builds exceptional offshore teams for growing companies. We partner with businesses in the U.S. and other countries to deliver top-tier support staff who work as seamless extensions of their in-house teams.

We're currently looking for a
Patient Care Coordinator
to support one of our U.S.-based healthcare clients. This role is ideal for someone with strong organizational skills, excellent communication abilities, and a genuine passion for providing outstanding patient care.

Key Responsibilities

• Patient Communication:
• Answer incoming calls promptly and professionally.
• Make outbound calls to patients for appointment reminders, follow-ups, and rescheduling.
• Respond to patient text messages and emails with accurate and timely information.
• Return patient phone messages through the answering service to ensure all inquiries are addressed.
• Scheduling & Coordination:
• Schedule and reschedule patient appointments according to provider availability.
• Call patients who no-showed to reschedule and re-engage them.
• Manage the triage process by routing calls to the correct departments or staff.
• Assist in creating new patient referrals and coordinate with patients to complete scheduling.
• Administrative Support:
• Handle faxes: upload documents, reroute faxes to appropriate departments, and manage new patient documentation.
• Maintain and update patient records by mirroring data between Practice Fusion and AdvancedMD systems.
• Ensure confidentiality and accuracy of patient information in compliance with HIPAA guidelines.
• Operational Excellence:
• Multi-task across phone, email, and text communication while maintaining a high level of service.
• Follow up on pending authorizations, lab results, or documentation as directed by the provider or practice.
• Support the team with other administrative or patient-related tasks as needed.

Qualifications

• Proven experience in a healthcare, clinic, or medical office setting (patient coordination or similar role preferred).
• Excellent English communication skills (both written and verbal).
• Strong organizational and multi-tasking abilities in a fast-paced environment.
• Familiarity with EHR/EMR systems such as Practice Fusion and AdvancedMD (preferred but not required; training provided).
• Proficiency with office software, email systems, and document management.
• High attention to detail and accuracy when handling sensitive patient data.
• Ability to work U.S. business hours and coordinate with a remote team.

Job description

Overview:

• Coordinate patients as contact window from production start

• Fixing the appointments and schedule with patients- Call patients before the accommodation day to verify the appointment- Communication with patients/visitors directly by answering or referring inquiries

• Receptionist operation

• Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately.- Inventory of consumables (socks, liners, bandages, etc.) from incoming shipments

• Customer support operation

• Answering the patient concern- Communication with the related department and obtaining solutions for a technical concern from a patient.- Providing the solution and an answer to a patient in accordance with his/her questions.

• Customer success operation

• Boosting lifetime customer value and annual recurring revenue.- Inspiring customer loyalty and retention.- Reducing churn

Details:

• Fixing the appointments and schedule with patients

• Send notifications via SNS message to match the schedule of our staff in charge and the patient- Inform appropriate transportation, travel route and/or estimated arrival time in case patient visits our clinic- Share the appointments result with related departments

• Call patients before the accommodation day to verify the appointment

• Call them first in the morning. If they cannot be reached, send them a text message. If there is no response after an hour, contact them again.- Check the related concern with patients* Ask the patient if he/she needs assistance for the transportation (use company car or book grab for the patient)* Ask the patient if he/she will arrive with a companion* Ask the vaccination status and current health condition the day before the said schedule

• Communication with patients/visitors directly by answering or referring inquiries

• Coordinates with the concerning departments regarding issues or irregularities with the patients- Take over the communication of patients who is starting production from sales- Deliver regular follow-up information to the patients who start the life with prosthesis to check the product condition Deliver new service information with our users

• Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately.

• Monitors logbook for security purposes.- Maintains telecommunications system.

• Inventory of consumables (socks, liners, bandages) from incoming shipments

• Purchasing pantry and office supplies

• Answering the patient concern

• Getting the problem/situation/request when the person got contact from the customer- Can give the solution or explanation if the request is template one

• Communication with the related department and obtaining solutions for a technical concern from a patient.

• If the concern from customer is not on our template, escalate the trouble detail to the superior person- Check the unclear point before explaining to the customer

• Boosting lifetime customer value and annual recurring revenue.

• Up-selling and cross-selling mainly through phone call and SNS- Proposing additional purchases of consumables after the main product sale closes- Proposing additional purchases to existing customers

• Inspiring customer loyalty and retention

• Making follow-up calls and providing information to customers to build rapport regularly

• Reducing cancellation

• Monitoring and reporting cancellation rates- Making internal proposals to reduce cancellation rates- Making approaches to patients to reduce cancellation rates

• To report and inform exactly the details of a patient's condition and situation to a supervisor whenever to hear from them.

• To propose any solution to the supervisor or team member based on information you obtain.

• To provide the solution and an answer to a patient in accordance with him/her questions.

• If the concern from the customer is on our template, the person can answer after confirming the related member.

• The person can follow the company protocol for the explanation.

• Keeping and maintaining cleanliness at clinic areas & other related areas by complying with procedures, rules, and regulations of the company.

• Contributing to the team effort by accomplishing tasks for better results.
• Making and writing routine/ special report directed by the superiors
• Performing other duties as assigned by the superiors
• Making suggestions for improving operations in this position's role or beyond this role.

Job Type: Full-time

Pay: Php17, Php21,000.00 per month

Work Location: In person

MedGrocer's digitally-enabled wellness and population health programs, telehealth and medical services, and onsite medical staff work with hundreds of pharma companies and employers to improve the physical and mental health of over one million Filipinos every year.

Here at MedGrocer, you will contribute to innovative healthcare solutions that enhance accessibility and efficiency. Collaborate with a diverse team on impactful projects that improve lives while fostering your personal and professional growth.

The Patient Care Coordinator assists patients to help them understand their health benefits and manage their medical needs. They communicate directly with patients through various channels and coordinate with different teams in ensuring the best patient experience.

Key Responsibilities:

• Make outbound calls to patients to follow up on their medical needs, explain health benefits, and answer any related inquiries
• Resolve patient concerns in a timely manner and respond promptly to patient inquiries via email, SMS, and call
• Coordinate with various teams and relevant stakeholders to accommodate patient requests
• Input all patient data and maintain accurate patient records

Minimum Qualifications:

• Knowledge in Google Workspace (Google Sheets, Google Docs, etc.) and relevant computer applications
• Preferably has 1-2 years experience in customer service or related positions
• Open to shifting schedules and night shift schedule
• Open to fresh graduates and experienced professionals
• Must work onsite in Makati

Perks and Benefits:

• HMO for employees
• Paid leaves
• Medicine coupons
• Opportunities for promotion and performance bonuses
• 13th month pay