226 Care Associate jobs in the Philippines

Customer Care Associate

The Customer Care Associate acts as the frontline liaison between LLII and GADC (McDonald's Philippines), handling customer inquiries, complaints, orders, cancellations, and shipment tracking to ensure satisfaction and loyalty. The role supports and guides Customer Care Representatives, coordinates with internal departments, and provides accurate information on product availability and delivery.

Key Responsibilities:

• Follow company policies and standard operating procedures.
• Attend required trainings (e.g., safety, food safety, HR programs).
• Maintain effective communication with departments and affiliates.

Qualifications:

• Bachelor's degree in Communication, PR, or related fields (fresh graduates welcome).
• Preferably with 1+ year experience in customer service.
• Strong skills in communication, MS Office, ERP/BMS systems, presentation, and interpersonal relations.

Job Types: Fixed term, Temporary

Contract length: 2 months

Pay: Php18, Php20,000.00 per month

Benefits:

• Paid training

Work Location: In person

A Customer Service Representative is responsible for providing excellent support to clients by addressing their inquiries, resolving concerns, and delivering accurate information in a timely manner. This role plays a vital part in maintaining customer satisfaction and loyalty by ensuring every interaction is handled with professionalism, empathy, and efficiency. CSRs are expected to communicate clearly across different channels such as phone, chat, or email while keeping records updated and accurate.

Beyond assisting customers, a Customer Service Representative also contributes to strengthening company-client relationships by offering reliable solutions and ensuring a seamless service experience. The role requires adaptability, strong problem-solving skills, and a customer-first attitude to effectively represent the company. By delivering consistent service, the CSR helps build trust and supports overall business growth.

Key Responsibilities:

• Respond to customer inquiries via phone, chat, or email with accuracy and professionalism.
• Provide effective solutions and resolve complaints within set timelines.
• Maintain updated records of customer interactions and transactions.
• Build positive relationships by showing empathy, patience, and problem-solving skills.
• Collaborate with other teams to improve processes and enhance customer satisfaction.

Qualifications:

• At least High School / Senior High School Graduate (with diploma or certificate).
• Strong verbal and written communication skills.
• Basic computer literacy and web navigation skills.
• Willing to work in shifting schedules, weekends, and holidays.
• Fresh graduates are welcome; no prior experience required.

We are looking for a dedicated Call Center Agents - Healthcare Account Specialist as prior in our Metro Manila sites

Easy and Fast One-day Hiring Process Earn up to 25k monthly plus more benefits This is for urgent hiring, don't miss this opportunity and if you have these skills, this might be your sign to apply here at Sapient and BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Responsibilities:

• Answer incoming customer calls and inquiries regarding medical services, insurance coverage, and billing.
• Resolve customer complaints and escalate issues as needed.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.

Qualifications:

• At least High school graduate
• No prior experience necessary—we provide comprehensive training
• Good communication and interpersonal skills
• At least conversant in the English language with confidence
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment

What we Offer:

• Fix weekends off
• Pioneer, Non-voice, and Easy Accounts Available
• Day Shift, Night Shift, and Shifting Schedules

THIS IS FOR AN ONSITE WORK SET UP ONLY

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php17, Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Paid training

Work Location: In person

CUSTOMER CARE ASSOCIATE | Onsite - Ortigas | Night Shift

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

Design made simple for the modern home. Our passion lies in furniture and design, and it is the fuel that drives our business. We are a family-run company and aim to maintain this as we continue to rapidly grow. We're entrepreneurial. We challenge the status quo, aren't afraid to try new ideas, and we leverage our agile structure to make smart decisions and find new opportunities.

We're a people-first company and what we do wouldn't be possible without our customers. For this reason, we like to say that our collections are always customer curated. Join our flexible work culture and team of creative and passionate individuals.

The mission of our Customer Care department is to provide exceptional service and support to our customers by delivering a responsive, seamless experience from start to finish.

Reporting directly to the Customer Care Supervisor, the Customer Care Associate will bring excellent organizational skills to manage orders from receipt to shipment, including order entry, releasing, invoicing, and data management.

DUTIES & RESPONSIBILITIES:

• Ensure accurate order entry, returns, and other data into our ERP system, within defined quality standards and departmental KPI's
• Ensure on-time customer order release to Logistics and the Warehouse for processing
• Ensure on-time invoicing and payment collection for all orders within required SLA
• Maintain Customer records in our ERP system
• Meet and maintain department/team reporting metrics
• Provide backup to other customer service staff in the department

SKILLS & QUALIFICATIONS:

• 1+ year of customer service or order management experience in a high-volume environment
• Strong systems and computer proficiency including Microsoft Office, and ERP systems
• High School diploma required

• Professional written and verbal proficiency in English

• Strong ability to understand customer needs and diffuse contentious situations while remaining calm, informative and friendly

• Ability to prioritize and organize tasks to meet deadlines and increase efficiency
• Detail-oriented
• Work well under pressure, independently and as a member of a team

The Customer Care Associate is responsible for providing front-line support to customer by responding to inquiries, resolving basic issues, and ensuring a positive customer experience. This role ensures that customers receive timely, accurate and courteous assistance while maintaining service quality and company standards.

Duties and Responsibilities:

• Responds promptly to customer questions and requests via phone, email, chat, or in person.
• Processes online orders.
• Provides product, service, or policy information clearly and accurately.
• Guides customers in using company services or navigating procedures.
• Listens to customer concerns, log complaints, and attempts immediate resolution within scope.
• Escalates complex issues to supervisors or other departments when necessary.
• Accurately documents all customer interactions and updates in the tracking system.
• Maintains up-to-date customer information following Mary Grace Foods, Inc.'s guidelines.
• Follows standard operating procedures and scripts when handling transactions or calls.
• Upholds service quality, communication etiquette, and confidentiality standards.
• Communicates with other departments for order updates, service requests, or issue resolution.
• Ensures timely follow-up with customers on pending concerns.
• Assists in preparing reports, summaries, or updates when needed.
• Participates in team meetings, training sessions, and knowledge sharing.
• Performs other tasks assigned by the immediate superior to contribute to achieving departmental goals.
• Continuously seeks opportunities to learn and develop new skills by adapting to changes and excelling in different situations.
• Adjusts plans and priorities to accommodate changes and unexpected situations.
• Role models and upholds Mary Grace Foods' vision, mission, values and customer service model consistently.
• Builds trust, fosters positive relationships, and maintains a healthy work environment by striving to provide accurate information, demonstrating empathy, understanding, and taking responsibility for words and actions.

Qualifications:

• Graduate of Bachelor's degree in Business Administration, Communications, Marketing, or any related course.
• At least six (6) months work experience in a customer service or support role.
• Good oral and written communication skills Proficiency in Microsoft Office tools and ticketing systems.
• Good time-management skills with the ability to handle various tasks simultaneously
• Ability to remain calm and empathetic under pressure
• Detail-oriented, customer-focused, and can work well in a team environment
• Must be willing to work at Marian Business Park, Parañaque City.

Job Type: Full-time

Work Location: In person

Company Description

Kikodora Outsourcing Solutions is a team of premium virtual assistants, digital marketing experts, quality assurance experts, and customer service representatives who are dedicated to meeting all your business needs. Whether you need individual assistance or a team to handle all areas of your business, we are here to help. Our services include project management, social media and email management, e-commerce support, social media marketing, transcription, customer support, and more.

Role Description

This is a full-time remote role for a Customer Care Associate at Kikodora Outsourcing Solutions. The Customer Care Associate will be responsible for ensuring customer satisfaction through excellent customer support, utilizing analytical skills, effective communication, and providing top-notch customer service on a day-to-day basis.

Qualifications

• Customer Satisfaction and Customer Support skills
• Analytical and Communication skills
• Experience in providing excellent customer service
• Ability to work independently and remotely
• Strong problem-solving abilities
• Knowledge of basic computer applications
• Previous experience in customer care or related fields is a plus

What You'll Do:

● Assist with scheduling and rescheduling deliveries.

● Manage complex post-delivery issues, including manufacturer warranties.

● Schedule service appointments and place parts orders when needed.

● Navigate multiple systems (Order System, Phone System, Contact Center System, Text

System, etc.) to eficiently resolve customer concerns.

● Deliver outstanding service through both written and verbal communication, always

showing professionalism, patience, and empathy.

What We're Looking For:

● Experience in customer service (contact center experience a plus).

● Strong communication skills (both verbal and written).

● Ability to multitask and navigate multiple systems efectively.

● Problem-solving mindset with a customer-first approach.

● Reliable, detail-oriented, and comfortable working in a fast-paced environment.

What We Ofer:

● 100% Remote – Work from home anywhere.

● Full-time role with growth opportunities.

● Supportive team environment and training provided.

Schedule & Salary:

● Monday - Friday (9AM - 5PM) EST

We are mass hiring for Call Center Agents - Non Voice Account as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Our Awesome Benefits:

• Fix weekends Off
• Competitive Salary
• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

THIS IS FOR AN ONSITE WORK SET UP ONLY

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php17, Php25,000.00 per month

Benefits:

• Additional leave
• Employee discount
• Health insurance
• Paid training

Work Location: In person

CONSUMER CARE ASSOCIATE POSITION

Responsibilities:

Engagement - 100% Implementation of  Standard Consumer Assistance Process

Databasing - Ensure that all issues, requests, and complaints raised by customers are addressed or resolved and recorded in a timely and efficient manner

Response - Ensure that all issues or complaints raised by customers are properly discussed with subject branch employees and relevant departments for proper handling and service improvement

Resolve - Ensure that all customer engagements shall be provided timely and efficient resolution based on the standard turnaround time (TAT)

I. JOB SUMMARY

The Customer Care Associate is responsible for providing front-line support to customers by responding to inquiries, resolving basic issues, and ensuring a positive customer experience. This role ensures that customers receive timely, accurate, and courteous assistance while maintaining service quality and company standards.

MAJOR ACCOUNTABILITIES

• Customer Support and Inquiry Handling
• Complaint Logging and Basic Issue Resolution
• Customer Records Management
• Service Quality and Protocol Compliance
• Coordination with Internal Teams
• Customer Feedback Collection
• Support to Team and Operations

II. DUTIES AND RESPONSIBILITIES

KEY COMPETENCIES CORE JOB RESPONSIBILITIES

Customer Support and

Inquiry Handling

• Responds promptly to customer questions and requests via phone,

email, chat, or in person.

• Processes online orders.
• Provides product, service, or policy information clearly and accurately.
• Guides customers in using company services or navigating procedures.

Complaint Logging and Basic

Issue Resolution

• Listens to customer concerns, log complaints, and attemptsimmediate

resolution within scope.

• Escalates complex issues to supervisors or other departments when

necessary.

Customer Records Management

• Accurately documents all customer interactions and updates in the

tracking system.

• Maintains up-to-date customer information following Mary Grace

Foods, Inc.'s guidelines.

Service Quality and Protocol

Compliance

• Follows standard operating procedures and scripts when handling

transactions or calls.

• Upholds service quality, communication etiquette, and confidentiality

standards.

Coordination with Internal

Teams

• Communicates with other departments for order updates, service

requests, or issue resolution.

• Ensures timely follow-up with customers on pending concerns.

Customer Feedback

Collection

• Encourages customers to share feedback on their service experience.
• Relays customer suggestions or complaints to supervisor for

evaluation.

Support to Team and

Operations

• Assists in preparing reports, summaries, or updates when needed.
• Participates in team meetings, training sessions, and knowledge

sharing.

Flexibility and Adaptability

• Performs other tasks assigned by the immediate superior to contribute

to achieving departmental goals.

• Continuously seeks opportunities to learn and develop new skills by

adapting to changes and excelling in different situations.

• Adjusts plans and priorities to accommodate changes and unexpected

situations.

Communicating with

Integrity and Respect

• Role models and upholds Mary Grace Foods' vision, mission, values and

customer service model consistently.

• Builds trust, fosters positive relationships, and maintains a healthy

work environment by striving to provide accurate information,

demonstrating empathy, understanding, and taking responsibility for

words and actions.

III. QUALIFICATIONS

Education Graduate of Bachelor's degree in Business Administration,

Communications, Marketing, or any related course.

Work Experience At least six (6) months work experience in a customer service or

support role.

Core Competencies

• Good oral and written communication skills
• Proficiency in Microsoft Office tools and ticketing systems.
• Good time-management skills with the ability to handle various

tasks simultaneously

• Ability to remain calm and empathetic under pressure
• Detail-oriented, customer-focused, and can work well in a team

environment

IV. WORKING CONDITIONS

Work Schedule

Requirements

• Full Time and On-Site (primarily office-based)
• Working Day: six (6) days a week, shifting schedule
• Lunch Break: one (1) hour / working day
• Required to work during holidays and weekends

Work Contact Requirements

• Frequent coordination with peers, cross-functional departments,

external customers and immediate superior/s

Physical Requirements

• Frequent use of computer and/or laptop for extended periods,

including typing, using a mouse, and viewing a computer screen for

prolonged periods.

• With normal or corrected vision to read documents, computer

screens, and other written materials.

• With normal or corrected hearing to communicate effectively with

colleagues, clients, and other stakeholders.

• Manages stress effectively in a fast-paced work environment,

including maintaining composure under pressure and meeting

deadlines.

Job Type: Full-time

Pay: From Php21,500.00 per month

Benefits:

• Paid training

Language:

• English (Required)

Work Location: In person