224 Care Associate jobs in the Philippines

A Customer Service Representative is responsible for providing excellent support to clients by addressing their inquiries, resolving concerns, and delivering accurate information in a timely manner. This role plays a vital part in maintaining customer satisfaction and loyalty by ensuring every interaction is handled with professionalism, empathy, and efficiency. CSRs are expected to communicate clearly across different channels such as phone, chat, or email while keeping records updated and accurate.

Beyond assisting customers, a Customer Service Representative also contributes to strengthening company-client relationships by offering reliable solutions and ensuring a seamless service experience. The role requires adaptability, strong problem-solving skills, and a customer-first attitude to effectively represent the company. By delivering consistent service, the CSR helps build trust and supports overall business growth.

Key Responsibilities:

• Respond to customer inquiries via phone, chat, or email with accuracy and professionalism.
• Provide effective solutions and resolve complaints within set timelines.
• Maintain updated records of customer interactions and transactions.
• Build positive relationships by showing empathy, patience, and problem-solving skills.
• Collaborate with other teams to improve processes and enhance customer satisfaction.

Qualifications:

• At least High School / Senior High School Graduate (with diploma or certificate).
• Strong verbal and written communication skills.
• Basic computer literacy and web navigation skills.
• Willing to work in shifting schedules, weekends, and holidays.
• Fresh graduates are welcome; no prior experience required.

We are looking for a dedicated Call Center Agents - Healthcare Account Specialist as prior in our Metro Manila sites

Easy and Fast One-day Hiring Process Earn up to 25k monthly plus more benefits This is for urgent hiring, don't miss this opportunity and if you have these skills, this might be your sign to apply here at Sapient and BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Responsibilities:

• Answer incoming customer calls and inquiries regarding medical services, insurance coverage, and billing.
• Resolve customer complaints and escalate issues as needed.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.

Qualifications:

• At least High school graduate
• No prior experience necessary—we provide comprehensive training
• Good communication and interpersonal skills
• At least conversant in the English language with confidence
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment

What we Offer:

• Fix weekends off
• Pioneer, Non-voice, and Easy Accounts Available
• Day Shift, Night Shift, and Shifting Schedules

THIS IS FOR AN ONSITE WORK SET UP ONLY

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php17, Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Paid training

Work Location: In person

I. JOB SUMMARY

The Customer Care Associate is responsible for providing front-line support to customers by responding to inquiries, resolving basic issues, and ensuring a positive customer experience. This role ensures that customers receive timely, accurate, and courteous assistance while maintaining service quality and company standards.

MAJOR ACCOUNTABILITIES

• Customer Support and Inquiry Handling
• Complaint Logging and Basic Issue Resolution
• Customer Records Management
• Service Quality and Protocol Compliance
• Coordination with Internal Teams
• Customer Feedback Collection
• Support to Team and Operations

II. DUTIES AND RESPONSIBILITIES

KEY COMPETENCIES CORE JOB RESPONSIBILITIES

Customer Support and

Inquiry Handling

• Responds promptly to customer questions and requests via phone,

email, chat, or in person.

• Processes online orders.
• Provides product, service, or policy information clearly and accurately.
• Guides customers in using company services or navigating procedures.

Complaint Logging and Basic

Issue Resolution

• Listens to customer concerns, log complaints, and attemptsimmediate

resolution within scope.

• Escalates complex issues to supervisors or other departments when

necessary.

Customer Records Management

• Accurately documents all customer interactions and updates in the

tracking system.

• Maintains up-to-date customer information following Mary Grace

Foods, Inc.'s guidelines.

Service Quality and Protocol

Compliance

• Follows standard operating procedures and scripts when handling

transactions or calls.

• Upholds service quality, communication etiquette, and confidentiality

standards.

Coordination with Internal

Teams

• Communicates with other departments for order updates, service

requests, or issue resolution.

• Ensures timely follow-up with customers on pending concerns.

Customer Feedback

Collection

• Encourages customers to share feedback on their service experience.
• Relays customer suggestions or complaints to supervisor for

evaluation.

Support to Team and

Operations

• Assists in preparing reports, summaries, or updates when needed.
• Participates in team meetings, training sessions, and knowledge

sharing.

Flexibility and Adaptability

• Performs other tasks assigned by the immediate superior to contribute

to achieving departmental goals.

• Continuously seeks opportunities to learn and develop new skills by

adapting to changes and excelling in different situations.

• Adjusts plans and priorities to accommodate changes and unexpected

situations.

Communicating with

Integrity and Respect

• Role models and upholds Mary Grace Foods' vision, mission, values and

customer service model consistently.

• Builds trust, fosters positive relationships, and maintains a healthy

work environment by striving to provide accurate information,

demonstrating empathy, understanding, and taking responsibility for

words and actions.

III. QUALIFICATIONS

Education Graduate of Bachelor's degree in Business Administration,

Communications, Marketing, or any related course.

Work Experience At least six (6) months work experience in a customer service or

support role.

Core Competencies

• Good oral and written communication skills
• Proficiency in Microsoft Office tools and ticketing systems.
• Good time-management skills with the ability to handle various

tasks simultaneously

• Ability to remain calm and empathetic under pressure
• Detail-oriented, customer-focused, and can work well in a team

environment

IV. WORKING CONDITIONS

Work Schedule

Requirements

• Full Time and On-Site (primarily office-based)
• Working Day: six (6) days a week, shifting schedule
• Lunch Break: one (1) hour / working day
• Required to work during holidays and weekends

Work Contact Requirements

• Frequent coordination with peers, cross-functional departments,

external customers and immediate superior/s

Physical Requirements

• Frequent use of computer and/or laptop for extended periods,

including typing, using a mouse, and viewing a computer screen for

prolonged periods.

• With normal or corrected vision to read documents, computer

screens, and other written materials.

• With normal or corrected hearing to communicate effectively with

colleagues, clients, and other stakeholders.

• Manages stress effectively in a fast-paced work environment,

including maintaining composure under pressure and meeting

deadlines.

Job Type: Full-time

Pay: From Php21,500.00 per month

Benefits:

• Paid training

Language:

• English (Required)

Work Location: In person

The Customer Care Associate is responsible for providing front-line support to customer by responding to inquiries, resolving basic issues, and ensuring a positive customer experience. This role ensures that customers receive timely, accurate and courteous assistance while maintaining service quality and company standards.

Duties and Responsibilities:

• Responds promptly to customer questions and requests via phone, email, chat, or in person.
• Processes online orders.
• Provides product, service, or policy information clearly and accurately.
• Guides customers in using company services or navigating procedures.
• Listens to customer concerns, log complaints, and attempts immediate resolution within scope.
• Escalates complex issues to supervisors or other departments when necessary.
• Accurately documents all customer interactions and updates in the tracking system.
• Maintains up-to-date customer information following Mary Grace Foods, Inc.'s guidelines.
• Follows standard operating procedures and scripts when handling transactions or calls.
• Upholds service quality, communication etiquette, and confidentiality standards.
• Communicates with other departments for order updates, service requests, or issue resolution.
• Ensures timely follow-up with customers on pending concerns.
• Assists in preparing reports, summaries, or updates when needed.
• Participates in team meetings, training sessions, and knowledge sharing.
• Performs other tasks assigned by the immediate superior to contribute to achieving departmental goals.
• Continuously seeks opportunities to learn and develop new skills by adapting to changes and excelling in different situations.
• Adjusts plans and priorities to accommodate changes and unexpected situations.
• Role models and upholds Mary Grace Foods' vision, mission, values and customer service model consistently.
• Builds trust, fosters positive relationships, and maintains a healthy work environment by striving to provide accurate information, demonstrating empathy, understanding, and taking responsibility for words and actions.

Qualifications:

• Graduate of Bachelor's degree in Business Administration, Communications, Marketing, or any related course.
• At least six (6) months work experience in a customer service or support role.
• Good oral and written communication skills Proficiency in Microsoft Office tools and ticketing systems.
• Good time-management skills with the ability to handle various tasks simultaneously
• Ability to remain calm and empathetic under pressure
• Detail-oriented, customer-focused, and can work well in a team environment

Job Type: Full-time

Work Location: In person

I. JOB SUMMARY

The Customer Care Associate is responsible for providing front-line support to customers by responding to inquiries, resolving basic issues, and ensuring a positive customer experience. This role ensures that customers receive timely, accurate, and courteous assistance while maintaining service quality and company standards.

MAJOR ACCOUNTABILITIES

• Customer Support and Inquiry Handling

• Complaint Logging and Basic Issue Resolution

• Customer Records Management

• Service Quality and Protocol Compliance

• Coordination with Internal Teams

• Customer Feedback Collection

• Support to Team and Operations

II. DUTIES AND RESPONSIBILITIES

KEY COMPETENCIES CORE JOB RESPONSIBILITIES

Customer Support and

Inquiry Handling

• Responds promptly to customer questions and requests via phone,

email, chat, or in person.

• Processes online orders.

• Provides product, service, or policy information clearly and accurately.

• Guides customers in using company services or navigating procedures.

Complaint Logging and Basic

Issue Resolution

• Listens to customer concerns, log complaints, and attemptsimmediate

resolution within scope.

• Escalates complex issues to supervisors or other departments when

necessary.

Customer Records Management

• Accurately documents all customer interactions and updates in the

tracking system.

• Maintains up-to-date customer information following Mary Grace

Foods, Inc.'s guidelines.

Service Quality and Protocol

Compliance

• Follows standard operating procedures and scripts when handling

transactions or calls.

• Upholds service quality, communication etiquette, and confidentiality

standards.

Coordination with Internal

Teams

• Communicates with other departments for order updates, service

requests, or issue resolution.

• Ensures timely follow-up with customers on pending concerns.

Customer Feedback

Collection

• Encourages customers to share feedback on their service experience.

• Relays customer suggestions or complaints to supervisor for

evaluation.

Support to Team and

Operations

• Assists in preparing reports, summaries, or updates when needed.

• Participates in team meetings, training sessions, and knowledge

sharing.

Flexibility and Adaptability

• Performs other tasks assigned by the immediate superior to contribute

to achieving departmental goals.

• Continuously seeks opportunities to learn and develop new skills by

adapting to changes and excelling in different situations.

• Adjusts plans and priorities to accommodate changes and unexpected

situations.

Communicating with

Integrity and Respect

• Role models and upholds Mary Grace Foods' vision, mission, values and

customer service model consistently.

• Builds trust, fosters positive relationships, and maintains a healthy

work environment by striving to provide accurate information,

demonstrating empathy, understanding, and taking responsibility for

words and actions.

III. QUALIFICATIONS

Education
• Graduate of Bachelor's degree in Business Administration,

Communications, Marketing, or any related course.

Work Experience
• At least six (6) months work experience in a customer service or

support role.

Core Competencies

• Good oral and written communication skills

• Proficiency in Microsoft Office tools and ticketing systems.

• Good time-management skills with the ability to handle various

tasks simultaneously

• Ability to remain calm and empathetic under pressure

• Detail-oriented, customer-focused, and can work well in a team

environment

IV. WORKING CONDITIONS

Work Schedule

Requirements

• Full Time and On-Site (primarily office-based)

• Working Day: six (6) days a week, shifting schedule

• Lunch Break: one (1) hour / working day

• Required to work during holidays and weekends

Work Contact Requirements

• Frequent coordination with peers, cross-functional departments,

external customers and immediate superior/s

Physical Requirements

• Frequent use of computer and/or laptop for extended periods,

including typing, using a mouse, and viewing a computer screen for

prolonged periods.

• With normal or corrected vision to read documents, computer

screens, and other written materials.

• With normal or corrected hearing to communicate effectively with

colleagues, clients, and other stakeholders.

• Manages stress effectively in a fast-paced work environment,

including maintaining composure under pressure and meeting

deadlines.

Title: Employee Care Associate

The HRIS Associate Is Responsible For The Following

• Responds to employee inquiries and provides Level 1 support for requests and feedback received through the ticketing system.
• Monitors employee queries and feedback that are logged daily via the company's employee care portal.
• Receives tickets and filters and refers them to the appropriate resolvers in the organization for immediate closure.
• Assists employees with HR-related concerns, guides them on the standard policies and procedures, and escalates complex matters to the appropriate HR Specialist or department when necessary.

Job Qualification

• A graduate of Bachelor's degree in any business-related course.
• Must have at least one (1) year experience in HR support, employee relations, or customer service.
• Experience in using ticketing systems or employee portal is an advantage.
• Strong communication skills (verbal and written) with the ability to interact professionally across all levels of the organization.
• Proficient in MS Office applications (Word, Excel, Outlook) and comfortable with HRIS or helpdesk platforms.
• Strong problem-solving and analytical skills to assess and escalate employee concerns appropriately.
• Must be willing to report on a hybrid setup in Ortigas, Pasig.
• Fresh graduates are encouraged to apply.

Jollibee Worldwide Pte., LTd (JWS-FAHR), is a wholly owned subsidiary of Jollibee Foods Corporation.

As a Customer Care Associate (Tier 1), you will be responsible for handling inbound calls from existing and potential customers.  You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment.   Successful incumbents will have a keen interest in solving customer issues and/or answering inquiries as quickly and easily as possible, while remaining committed to delivering exceptional customer service in a caring and considerate manner.  In this role, the Customer Care Associate is a Brand Ambassador and the first point of contact for the client.

Position: Customer Care Associate

Work setup: On-Site (Pasig)

Hours of Work:    Monday-Sunday 7:00am-11:00pm EST

Responsibilities:

• Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.
• Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner.
• In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system.
• Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.
• Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.
• Remain current on program information and business initiatives, as well as corporate products and processes.
• Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.
• Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures.
• Accurately complete appropriate documentation for each transaction.
• End each call by completing all required activity in order to fulfill customer requests.

Requirements:

• Excellent communication skills, both verbal and written.
• Fluent in English
• Demonstrated analytical and problem-solving skills.
• Demonstrated ability to work within time constraints.
• Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%).
• Positive attitude and demonstrated ability to perform in a team-based environment.
• Professional and pleasant telephone manner.
• Must have flexibility and willingness to work rotational shifts, including overnights and weekends.
• Experience working in a call center environment specifically in a customer service role.
• Previous Financial Services experience would be considered an asset.

Are you passionate about helping people and delivering exceptional customer satisfaction? Do you thrive in a fast-paced, dynamic environment?

Join our growing company as a 
Client Care Associate (Shared Services)
and bring your MEGA positivity, energy, and problem-solving skills to our team

Qualifications:

• A graduate of any 4-year course
• With at least 6 months of work experience in the BPO industry handling after sales concerns. Fresh graduates are also encouraged to apply.
• Willing to be assigned in BGC, Taguig or Eastwood.
• Willing to work on a shifting schedule, weekends, and/or holidays
• With good communication skills

Responsibilities:

• Provide resolution-based interaction and deliver accurate information and updates to clients
• Provide assistance to partner teams in answering/addressing general inquiries or concerns of the clients
• Coordinate with partner team for timelines and updates on accounts
• Ensure timely delivery of residential client requests and resolution of complaints.
• Prepare the Ticket reference number in all interactions received. Provide the status and close all transactions in a timely manner.
• Can handle multiple tasks simultaneously.
• Update all monitoring reports.

Responsible for overall managing the activations and trading of company products.

The Channel Care Associate (CCA) is responsible for overall managing the activations and trading of company products in the territory assigned.

Qualifications:

Educational Background:

Medical-related, Business or Marketing Degree preferred

Experience:

Minimum of one (1) year of work experience in a Sales position preferably in Pharmaceuticals or FMCG

Skills:

Communication, Sales Ability/Persuasiveness, Customer Service, Innovation, Negotiating and Project Management

Competencies:

Commercial awareness, sales skills, maturity, confidence, patience, strong interpersonal and communication skills, organizational skills

Vacant Area/s:

PaBaZa and Tarlac

For interested applicants, you may send your CV to