1,097 Campus Support jobs in the Philippines
Student Support Technical Representative
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Job Description
Position Type: Full-time
Location: Philippines (Remote)
Schedule: 8AM-4PM PST
About the CompanyOur client is a leading online music education platform, specializing in drum lessons and music instruction. They are committed to delivering high-quality content to musicians of all skill levels and offer an engaging learning experience for drummers. Their platform is designed to provide students with the tools and knowledge they need to improve their musical abilities at their own pace.About the Role
As a Student Tech Support Representative, you'll be the first point of contact for students
encountering technical issues. Your primary responsibility is to troubleshoot, diagnose, and
document issues across our platforms and tools, and when required work with the product and
engineering teams to ensure timely resolution. You'll also provide general support to students
with sign-ups, subscriptions, and account management, always ensuring a positive student
experience.
Key Duties
Technical Support (Primary)
- Troubleshooting & Diagnostics:
- Ability to identify, reproduce, and document technical issues.
- Familiarity with browser dev tools (console logs, network requests, cache/cookie clearing).
- Comfort with multiple operating systems and devices (Windows, Mac, iOS, Android).
- Bug Reporting & QA
- Skilled at writing clear, detailed bug reports (steps to reproduce, expected vs actual results, environment details).
- Experience with ticketing or bug tracking tools (Jira, Linear, Asana, or similar).
- Basic understanding of API calls and error codes to better communicate issues with developers.
- ● Web & App Understanding
- ○ Strong grasp of how web applications work (sessions, logins, subscriptions, cookies,
- redirects).
- ○ Ability to spot patterns across customer reports that indicate a bug or system issue.
Student Support (Secondary)
- Communicate with students through phone, email, and chat messaging.
- Process new sign-ups, purchases, renewals, cancellations, and refunds as needed.
- Stay informed about marketing promotions, our websites, and reported issues.
- Report issues for investigation by the product team.
Responsibilities
- A high level of confidentiality is required regarding customer payment information.
- Be willing to go above and beyond to assist current and prospective students via all channels of communication.
- Strive to enhance overall student satisfaction by actively listening to concerns, offering solutions, and ensuring a positive customer experience.
- Personal productivity and accountability.
Competencies and QualificationsMust-Have
Knowledge/Education/Experience
- Knowledge of and ability to explain basic computer tasks/processes.
- Experience troubleshooting technical issues across web, mobile, and e-commerce platforms.
- Proficiency with .
- Prior experience in technical support, QA, or customer support.
- Ability to write clear bug reports and communicate effectively with developers and non-technical users.
Skills, Abilities, and Other Attributes
- Ability to exhibit the Company Core Values: Empathy, Passion, and Grit.
- Proficiency in the English language (written and verbal) and strong typing skills.
- A warm, empathetic, and upbeat approach when communicating with students.
- Ability to maintain professionalism/confidentiality in escalated situations with customers.
- Independent problem-solving capabilities.
- A hands-on self-starter with a positive attitude and strong work ethic.
- Comfortable with Google Suite.
- Tool and Platform Familiarity
- Browser Developer Tools/Operating Systems/Bug Tracking Systems
- Windows, Mac, iOS, Android,Jira, Linear, Asana
- E-Commerce & Subscriptions
- Shopify (order flow, account management, integrations).
- Recharge (subscription billing logic, customer portal).
- RevenueCat (mobile subscription handling, renewals, cancellations).
- Payments
- Stripe & PayPal (transaction tracing, refunds, chargebacks, failed payment troubleshooting).
- Customer Support & Communication
- HelpScout (inbox, tagging, workflows, saved replies, reporting).
- (basic campaign troubleshooting, understanding triggers/segmentation).
Nice-to-Have
- Experience with the following instruments: piano, guitar, drums, voice
What We Offer
- 100% Remote Work – Work from anywhere in the Philippines.
- Career Growth Opportunities – Gain hands-on experience, and continuous learning.
- Collaborative & Innovative Team – Work alongside skilled professionals who value excellence.
Application Process
We understand that searching for a new job can be challenging, and we're here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.
The interview process includes a Recruiter Interview, Client Interview, and Assessment. As part of the process, candidates complete a hands-on task during the technical interview. Throughout each stage, we keep you informed and provide feedback as quickly as possible, ensuring you feel valued and supported throughout your journey with us.
Job Type: Full-time
Pay: Php45, Php55,000.00 per month
Benefits:
- Work from home
Work Location: Remote
Student Support Officer
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Job Description
We are seeking an experienced, proactive Student Support Officer to deliver high-quality, evidence-based learner support across the student lifecycle. This role combines frontline student case management, compliance-focused administration, and active contribution to continuous improvement so Colleges meets regularity standards and practice guides.
You will: be the primary contact for learners; manage LLND, reasonable adjustments and wellbeing referrals; own key learner registers; lead ASQA evidence collection tasks for learner files; coordinate validation and SME review activities; and work closely with trainers, assessors and compliance to maintain credential integrity.
Key responsibilities
- Serve as first point of contact for prospective and current learners (phone, email, LMS), triaging enquiries and escalating complex matters.
- Conduct structured pre-enrolment checks and LLND diagnostics within 3 business days; recommend and document reasonable adjustments.
- Case-manage at-risk learners: create, document and monitor individualised intervention plans and evidence of follow-up.
- Maintain accurate learner records in the LMS and ensure AVETMISS and RTO data integrity for all reporting cycles.
- Coordinate enrolments, withdrawals, deferrals and competency-based progress recording; ensure volume-of-learning and unit entry requirements are communicated to learners.
- Manage complaints, appeals and academic integrity cases: maintain separate registers, track SLAs and ensure principles are followed.
- Lead initial RPL intake: support applicants to collate evidence, prepare assessor briefs and track RPL decision timelines.
- Prepare learner evidence packs and coordinate ASQA/internal audit requests — collate assessment tools, validation records, mapping matrices and trainer sign-offs.
- Coordinate and schedule assessment validation panels (including SME recruitment), prepare agendas and capture actions; maintain the Validation Register.
- Work with Training & Assessment Lead to map learning resources and assessments to current unit requirements and record SME reviews.
- Monitor trainer currency and CPD compliance; notify HR of gaps and support CPD scheduling and recordkeeping.
- Manage workplace placement processes (agreements, supervisor forms, WHS checks), and support workplace assessment logistics and evidence collection.
- Maintain and update learner support resources (wellbeing, referral partners, counselling, disability services) and ensure accessibility of support materials.
- Support marketing & enrolment materials review to ensure pre-enrolment information is accurate and compliant (entry requirements, fees, volume-of-learning).
- Maintain registers related to fees/refunds, equipment/facility access, and student feedback; input actions into the Continuous Improvement register.
- Deliver short internal briefings/training for trainers and admin staff on LLND screening, reasonable adjustments, complaints handling and SRTO 2025 obligations.
- Perform other duties related to learner services and compliance as required.
Selection criteria
Essential
- Education Support or equivalent learner-support experience.
- Minimum 2 years' experience in learner services environment.
- Practical experience with an LMS.
- Excellent written and verbal communication, case management and record-keeping skills.
- Strong organisational skills with ability to prioritise and manage multiple matters concurrently.
- Remote working arrangements
- Ongoing professional development training & support
- Probationary period only 3 months
- Full HMO coverage from Day 1 + 1 more family member with extra coverage
- 20+ leave credits
- Transport allowance
- 13th month pay + 2 weeks extra pay and time off in December
- Birthday gifts
- Loyalty rewards
- Company-provided gear
- Get employed by the company as a full timer not on a contarct where you don't have a job security
Student Success Technical Support
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Job Description
About OffSec
Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec's distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today's most critical skills.
Become a part of our global presence and work from anywhere.
With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.
Excited about our mission and what we do? Apply and join us
About The Job
The Student Success Technical Services (SSTS) plays a crucial role in providing technical support and mentorship to OffSec learners (learners), ensuring a smooth and effective learning experience across OffSec's platforms. You will be responsible for troubleshooting technical issues, guiding learners through OffSec's learning materials, and providing support in key areas such as networking, Linux, and Windows systems. In this role, you will collaborate with cross-functional teams to enhance processes, validate product features, and contribute to successful learner outcomes.
This role is a full-time salaried position with a flexible shift work schedule, including evenings and weekends.
Duties And Responsibilities
- Provide general and technical support for learners via chat and email, ensuring timely resolution of issues.
- Offer technical support for networking, Linux, and Windows systems, helping learners troubleshoot and resolve problems.
- Mentor learners by providing guidance on OffSec's foundational learning materials.
- Grade exams for OffSec certifications, ensuring accuracy and fairness.
- Test, verify, and validate OffSec products, lab systems, and their features to ensure quality and functionality before release.
- Collaborate with cross-functional teams to troubleshoot issues, achieve common goals, and drive successful outcomes.
- Take initiative in developing, improving, and implementing processes that enhance operational efficiency and scalability.
- Ability to work a flexible schedule, including shifts, holidays, and overtime as required.
- Perform other duties as needed to support the success of learners and OffSec's initiatives.
Qualifications
- BS Degree of Computer Science or Information Security
- Strong knowledge of networking, virtualization, Linux, and Windows systems.
- Excellent written and verbal communication skills to provide clear and effective support via chat and email.
- Strong analytical and investigative skills with attention to detail for troubleshooting and resolving technical issues.
- Experience in guiding or mentoring individuals in cybersecurity subjects.
- Ability to develop and improve processes to drive operational efficiency.
- Excellent interpersonal and customer service skills
- A strong belief and understanding of being a team player in a remote working environment
Desired Skills
- A growth mindset fosters a commitment to continuous learning, embracing challenges and opportunities for improvement.
- Strong attention to detail, with excellent analytical and investigation skills.
- Knowledge and familiarity with networking, virtualization systems, and operating systems, including Windows, Linux, and others.
- Experience with scripting and automation using languages such as Bash, Python, PowerShell, JavaScript, and others.
- Prior experience in working remotely.
- Prior experience in tech support or a similar role.
- Experience with ticketing systems, social networks, and network monitoring tools.
- Relevant technical or IT certifications are a plus.
Working conditions
This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office.
Direct reports
This position has no direct reports.
EEO
OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
AU RTO Senior Student Support Officer | ZR_978_JOB
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AU RTO Senior Student Support Officer
Background
- At PeoplePartners, we're hiring for one of our outstanding clients—an Australian RTO dedicated to delivering quality education and compliance excellence. They're looking for a Senior Student Support Officer who thrives on structure, accuracy, and ensuring students stay on track from enrolment to completion.
About the Role
- This role is about precision, process, and accountability. You'll be the frontline for student administration, enrollments, compliance, and progression tracking. Every detail matters—and your expertise will keep systems accurate, contracts compliant, and learners supported.
Your Key Responsibilities:
- Process and verify enrollments, documentation, and eligibility checks.
- Maintain VETtrak and LMS with accurate, up-to-date student data.
- Set up invoicing, payment plans, and logins correctly the first time.
- Track student progression, completions, and compliance deadlines.
- Monitor "at risk" students, escalate issues, and manage interventions.
- Administer extension, suspension, and withdrawal processes with accuracy.
- Ensure compliance with RTO standards across student services.
- Issue satisfaction surveys, collate data, and report findings.
- Provide clear, timely updates to students and internal teams.
About YOU
- 5+ years of student support or administration experience in an RTO.
- Advanced user of VETtrak or other student management systems.
- Strong understanding of RTO compliance standards & processes.
- Excellent English communication—written and verbal.
- Organized, proactive, and unafraid to escalate issues early.
- Equally strong in customer service and record-keeping.
About YOUR Work History
- Experience in student enrollments, progression, and compliance reporting.
- Proven ability to manage competing deadlines with accuracy.
- Strong background in LMS and data management.
About the Culture YOU Thrive In
- Compliance and deadlines are non-negotiable.
- You're part of a collaborative, professional admin team.
- Detail, accuracy, and accountability are your strengths.
- You value doing things right—every time.
Key Responsibilities YOU Can't Wait to Do
- Keep records and reporting audit-ready.
- Deliver smooth student administration with zero errors.
- Support training operations through reliable, compliant processes.
How YOU Will Be Measured
- Accuracy and compliance of student records.
- Timely completion of enrollments and reporting.
- Reliability in supporting both students and internal teams.
When & Where YOU Will Work
- Remote, PH-based.
- Monday–Friday | (Day-Shift) AEST.
Ready to make compliance your superpower? Apply today and be the backbone of student success and RTO compliance.
Company Benefits:- Permanent Work-from-home setup
- Company-provided equipment
- Secondary Wi-Fi Modem
- 21 Leave Credits Annually - Leave benefits begin on Day 1.
- 100% conversion of UNUSED leave credits
- HMO on Day 1
- 13th Month Pay
- Monthly Gift Voucher
- Milestone Tokens (Birthday/Anniversary/Christmas).
- A Life Beyond the Screen #WorkLifeBalance.
- Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.
AU RTO Student Support Officer (WFH) | ZR_976_JOB
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Job Description
AU RTO Student Support Officer (Remote)
Background
- At PeoplePartners, we're looking for a sharp and detail-obsessed AU RTO Student Support Officer to support one of our trusted clients—a leading training provider. This role is all about keeping student records watertight, compliance standards met, and data flowing smoothly.
About the Role
- If ticking boxes, double-checking data, and ensuring compliance gets you buzzing, this role is for you. You'll work remotely from the Philippines, supporting Australian training operations with critical admin and reporting.
Your Key Responsibilities:
- Process training contracts & course enrolments with accuracy.
- Check and correct student documentation before submission.
- Maintain complete & compliant student files in VETtrak.
- Record assessment outcomes as provided by trainers.
- Keep registers, databases & spreadsheets up to date.
- Deliver admin tasks with the broader team, ensuring deadlines are met.
About YOU
- You've got at least 2 years' admin experience.
- Strong English (written & spoken) — you communicate clearly and professionally.
- Tech-savvy with MS Office + student management systems (VETtrak is a bonus).
- Compliance-minded — you know details matter and aren't afraid to speak up if something's off.
- Reliable, approachable, and able to work both independently & in a team.
About YOUR Work History
- Background in RTO, training, or education admin preferred.
- Proven record of handling data-heavy tasks.
- Comfortable balancing multiple deadlines at once.
About the Culture YOU Thrive In
- Detail-first, structured, and organised.
- Collaborative but independent when needed.
- Focused on accuracy, timelines, and compliance delivery.
Key Responsibilities YOU Can't Wait to Do
- Make sure every file and record is clean, correct, and audit-ready.
- Flag issues early and proactively fix them.
- Keep the systems and compliance trail flawless.
How YOU Will Be Measured
- Accuracy of records and data entry.
- Compliance with state and federal contract standards.
- Timeliness of task completion.
- Contribution to smooth admin operations.
When & Where YOU Will Work
- PH-based remote role.
- Day-shift (AEST) | Monday–Friday.
Love data, order, and precision? Apply now and help keep student success running on schedule.
Company Benefits:- Permanent Work-from-home setup
- Company-provided equipment
- Secondary Wi-Fi Modem
- 21 Leave Credits Annually - Leave benefits begin on Day 1.
- 100% conversion of UNUSED leave credits
- HMO on Day 1
- 13th Month Pay
- Monthly Gift Voucher
- Milestone Tokens (Birthday/Anniversary/Christmas).
- A Life Beyond the Screen #WorkLifeBalance.
- Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.
Online teacher for grading assessments and providing student support
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Looking for an online teacher to grade student written assessments and provide support when necessary. Pay starts at $15/hr. This is an independent contractor position with no medical benefits. We do offer a flexible schedule. Assignments can be graded around your schedule as long as within a 24-48 business hour turn around. Support questions may trickle in during the day on Teams or Google chat. Teacher will be required to keep notifications on during the day and respond to chats as soon as possible. If interested, please send resume. Thank you.
Job Type: Part-time
Pay: Php Php16.00 per hour
Work Location: Remote
Student Assistant, XR Support
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Student Assistant, XR Support
Onsite- Ortigas, Pasig City
We are looking for a highly motivated XR Support Student Assistant to join our team. The XR Support Student Assistant will be responsible for providing technical support on enhancing Grundfos' XR team offerings through 3D tools, platforms, and supporting software. You will work closely with our XR team in Group Data & AI to troubleshoot and resolve issues, perform system maintenance tasks, and provide end-user support.
What is the Job all about
The XR Support Student Assistant will be primarily work on some of our ongoing projects with primary emphasis on working with 3D contents which is the core of our work to make it successful. He/She will work with developing 3D tools to speed up workflow such as blender3D pipe generator and prototyping using SynergyXR's procedure builder.
This role will be directly reporting to a Manager, and to be based in Ortigas, Pasig City.
Your main responsibilities:
- Work with 3D models and our XR platform, SynergyX
- Utilize tools such as Blender 3D, Unity 3D, and Sketchfab.
- Assist in developing and testing XR applications.
- Optimizing 3D models and working with materials.
- Organizing 3D models and Materials library
- Developing blender add-ons to speedup 3D work
Your background:
- Currently pursuing a degree in Computer Science, Engineering, Game Development, Media and Animation or a related field at any year level
- Must be available to work part-time with a minimum commitment of 20 hours and a maximum of 30 hours per week, scheduled between Monday and Friday for a duration of at least one year.
- Proficient in Blender 3D with hands-on experience in modeling, texturing, and rendering.
- Familiarity with Unity 3D for basic setup, asset integration, or interactive content development.
- Working knowledge of Sketchfab for showcasing and publishing 3D models online
Competencies:
- Responsible and able to manage time between work and studies.
- Strong problem-solving skills and a passion for XR technology and 3D.
- Has good time management skills and is keen to details
- Can communicate effectively and has ability to perform the job with minimal supervision
- Willingness to learn and adapt.
- Ability to explain tech concepts to non-technical users.
- Patience and adaptability in a support role
Do you want to learn more?
If this job sounds appealing, please send your resume and cover letter by clicking "Apply".
To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people
We look forward to hearing from you.
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Student Intern for Support Roles
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Explore this opportunity as our Student Intern and join our growing team at 1Aviation
Willing to be assigned to either of the following Departments:
I. Human Resources Department Interns
• Currently taking up a Bachelor's degree in Human Resource Management, Psychology, Management, or a related discipline
• Excellent verbal, written, and listening communication skills
• Ability to maintain confidentiality and a high level of professionalism
II. Finance Department Interns
• Currently taking up a Bachelor's degree in Accounting, Finance, Management, or a related discipline
• Intermediate proficiency in Microsoft Excel
• Strong analytical and problem-solving skills, with the ability to work with numerical data accurately
III. Commercial (Marketing) Department Interns
• Currently taking up a Bachelor's degree in Marketing, Business Administration, Management, or related discipline
• Knowledge of social media platforms and digital marketing techniques is preferred.
• Assist in creating marketing materials and content, such as brochures, presentations, social media posts, and email campaigns.
Qualifications:
• Must be a
third or fourth-year college student
currently enrolled in a university with a degree in
Human Resource Management, Psychology, Business Administration, Marketing Management, Accounting
,
or any related discipline.
• Proficient in MS Office (Word, PowerPoint, and Excel)
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
• Amenable to working onsite in Pasay City (Domestic Road) for the entire duration of the internship
•
Minimum of 300 Hours required
• Passionate about the aviation/ground handling industry
Note
: Due to its urgency, the qualified Student Intern will be deployed in the
4th Week of September
Technical Support
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Job Descriptions
- Provide first level support through diagnosing or troubleshooting problems and implementing corrective action either remotely;
- Following the SLA, isolate issues, identify and follow the proper escalation path for issues beyond the scope of support;
- Using the ticketing tool, log all updates and troubleshooting procedures performed including complete and comprehensible details.;
- Escalate issues that are beyond the scope of support to the proper level of support
- Take accountability and ownership of user issues through to resolution; escalated issues shall be monitored in behalf of the customer and communicate the progress and update the ticket/s in a timely manner
- Actively monitor ticket assignment/s for timely resolution;
- Proactively raise possible issues that may arise from existing problems or newly implemented change or system updates;
- Ensure that satisfactory resolution has been executed before putting tickets on resolved state;
- Demonstrate professionalism while handling inquiries or complaints of the customers;
- Properly turn over any pending tasks that need attention during scheduled absence (i.e. rest day or vacation leave);
- Contributes to Team/unit goals by accomplishing related duties as required.
Job Qualifications
- Bachelor's degree in Science, Technology, Engineering, and other related courses.
- Strong customer service skills; and have a dynamic and excellent analytical skill combined with a logical mindset
- Strong interpersonal skills and can work under pressure;
- Ability to learn and adapt quickly.
- Ability to multi-task and function as a generalist;
- Proficiency in troubleshooting Personal Computers
- Basic understanding of Information Technology Networking Devices;
- Amenable to rotating shift schedules including morning, mid-day, night shifts, weekends and holidays;
- Able and amenable to travel to client sites.
- Willing to work onsite- Makati City
Job Type: Full-time
Pay: From Php18,000.00 per month
Benefits:
- Company Christmas gift
- Health insurance
- Opportunities for promotion
- Promotion to permanent employee
Expected Start Date: 10/15/2025
Technical Support
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- Ensures all assembled products purchased by clients have met their specifications.
- Inspects items obtained from the Warehouse and ensures that the correct specifications are met based on client specifications.
- Checks the condition of all items received and ensures there were no damages or defects.
- Tests and burns in the newly assembled units purchased by clients as part of quality control.
- Ensures the prompt and timely delivery of services to all clients.
- Field service - PMS, diagnosis, troubleshooting, and repairs.
Office Location: 3rd Floor PPL Bldg. Cor San Marcelino St. Paco Manila / Lot 2 Blk 867 #1375 San Gregorio St., Brgy. 678, Zone 74 District V, Paco, Manila
Job Types: Full-time, Permanent, Fresh graduate
Pay: From Php19,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Free parking
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Education:
- Bachelor's (Required)
Experience:
- Laptop, Desktop and Printer: 2 years (Required)
License/Certification:
- NCII (Required)
Willingness to travel:
- 75% (Required)
Work Location: In person
Expected Start Date: 09/01/2025