547 Call Centers jobs in the Philippines
Help Desk Representative
NCR Atleos
Posted 2 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
0
Help Desk Operator
Cagayan de Oro, Misamis Oriental
CBRE
Posted 2 days ago
Job Viewed
Job Description
Help Desk Operator
Job ID
Posted
03-Sep-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology
Location(s)
Cagayan de Oro - Misamis Oriental - Philippines
**JOB SUMMARY**
The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
Contacts customer for additional information and communicating the steps in the work order process.
Runs, reviews, and distributes various customer service reports as necessary.
May generate and dispatch service request work orders for completion by vendors.
May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
Provides informal assistance such as technical guidance and/or training to co-workers.
Other duties may be assigned.
**SUPERVISORY RESPONSIBILITIES**
None
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**EDUCATION and EXPERIENCE**
High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.
**CERTIFICATES and/or LICENSES**
None
**COMMUNICATION SKILLS**
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
**FINANCIAL KNOWLEDGE**
Ability to calculate simple figures such as percentages.
**REASONING ABILITY**
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
**OTHER SKILLS and ABILITIES**
Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.
**SCOPE OF RESPONSIBILITY**
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Job ID
Posted
03-Sep-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology
Location(s)
Cagayan de Oro - Misamis Oriental - Philippines
**JOB SUMMARY**
The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
Contacts customer for additional information and communicating the steps in the work order process.
Runs, reviews, and distributes various customer service reports as necessary.
May generate and dispatch service request work orders for completion by vendors.
May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
Provides informal assistance such as technical guidance and/or training to co-workers.
Other duties may be assigned.
**SUPERVISORY RESPONSIBILITIES**
None
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**EDUCATION and EXPERIENCE**
High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.
**CERTIFICATES and/or LICENSES**
None
**COMMUNICATION SKILLS**
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
**FINANCIAL KNOWLEDGE**
Ability to calculate simple figures such as percentages.
**REASONING ABILITY**
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
**OTHER SKILLS and ABILITIES**
Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.
**SCOPE OF RESPONSIBILITY**
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
This advertiser has chosen not to accept applicants from your region.
1
Call Center Agent
Cainta, Rizal
GDV Business Service Co.
Posted today
Job Viewed
Job Description
!URGENT! ! URGENT! !URGENT!
IF YOU'RE LOOKING FOR FAST APPLICATION PROCESS AND YOU WANT TO START IMMEDIATELY, OUR COMPANY IS LOOKING FOR YOU!
GET A CHANCE TO SIGN THE JOB OFFER IN ONE DAY!
1 DAY ONSITE SET UP
- At least a HS Graduate (old curriculum) / SHS Graduate with at least 6months BPO experience
- Good to excellent English communication skills
- Onsite set up
- Earn 18-27k plus other benefits
- Plus allowances
- Monthly performance incentives
- Leave Credits
- Insurance Coverage
- HMO
- Career development and advancement
DON'T HESITATE TO APPLY BECAUSE WE HAVE EASY ACCOUNT THAT WILL FIT FOR YOU.
WHAT ARE YOU WAITING FOR? APPLY NOW!
LET'S GOOO!l
**Job Types**: Full-time, Fresh graduate, Permanent
**Salary**: Php18,000.00 - Php27,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Employee stock ownership plan
- Flexible schedule
- Flextime
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Work from home
Schedule:
- 8 hour shift
- Day shift
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Commission pay
- Performance bonus
- Yearly bonus
Application Question(s):
- Do you have a BPO experience? If yes for how long in total?
- Are you a former employee of CNX,CVG's, IBM, Stream Global, SYNNEX?
**Education**:
- Bachelor's (required)
**Experience**:
- Call Center Representative: 1 year (required)
**Language**:
- English (required)
IF YOU'RE LOOKING FOR FAST APPLICATION PROCESS AND YOU WANT TO START IMMEDIATELY, OUR COMPANY IS LOOKING FOR YOU!
GET A CHANCE TO SIGN THE JOB OFFER IN ONE DAY!
1 DAY ONSITE SET UP
- At least a HS Graduate (old curriculum) / SHS Graduate with at least 6months BPO experience
- Good to excellent English communication skills
- Onsite set up
- Earn 18-27k plus other benefits
- Plus allowances
- Monthly performance incentives
- Leave Credits
- Insurance Coverage
- HMO
- Career development and advancement
DON'T HESITATE TO APPLY BECAUSE WE HAVE EASY ACCOUNT THAT WILL FIT FOR YOU.
WHAT ARE YOU WAITING FOR? APPLY NOW!
LET'S GOOO!l
**Job Types**: Full-time, Fresh graduate, Permanent
**Salary**: Php18,000.00 - Php27,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Employee stock ownership plan
- Flexible schedule
- Flextime
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Work from home
Schedule:
- 8 hour shift
- Day shift
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Commission pay
- Performance bonus
- Yearly bonus
Application Question(s):
- Do you have a BPO experience? If yes for how long in total?
- Are you a former employee of CNX,CVG's, IBM, Stream Global, SYNNEX?
**Education**:
- Bachelor's (required)
**Experience**:
- Call Center Representative: 1 year (required)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
2
Call Center Agent
Pasig, Palawan
GDV Business Services Co.
Posted today
Job Viewed
Job Description
!URGENT! ! URGENT! !URGENT!
IF YOU'RE LOOKING FOR FAST APPLICATION PROCESS AND YOU WANT TO START IMMEDIATELY, OUR COMPANY IS LOOKING FOR YOU!
GET A CHANCE TO SIGN THE JOB OFFER IN ONE DAY!
1 DAY ONSITE SET UP
- At least a HS Graduate (old curriculum) / SHS Graduate with at least 6months BPO experience
- Good to excellent English communication skills
- Earn 18-27k plus other benefits
- Plus allowances
- Monthly performance incentives
- Leave Credits
- Insurance Coverage
- HMO
- Career development and advancement
DON'T HESITATE TO APPLY BECAUSE WE HAVE EASY ACCOUNT THAT WILL FIT FOR YOU.
WHAT ARE YOU WAITING FOR? APPLY NOW!
LET'S GOOO!l
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php18,000.00 - Php27,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Flexible schedule
- Flextime
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Work from home
Schedule:
- 8 hour shift
- Day shift
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Performance bonus
- Yearly bonus
Application Question(s):
- Do you have a BPO experience? If yes for how long in total?
- Are you a former employee of CNX,CVG's, IBM, Stream Global, SYNNEX?
**Education**:
- Bachelor's (required)
**Language**:
- English (required)
IF YOU'RE LOOKING FOR FAST APPLICATION PROCESS AND YOU WANT TO START IMMEDIATELY, OUR COMPANY IS LOOKING FOR YOU!
GET A CHANCE TO SIGN THE JOB OFFER IN ONE DAY!
1 DAY ONSITE SET UP
- At least a HS Graduate (old curriculum) / SHS Graduate with at least 6months BPO experience
- Good to excellent English communication skills
- Earn 18-27k plus other benefits
- Plus allowances
- Monthly performance incentives
- Leave Credits
- Insurance Coverage
- HMO
- Career development and advancement
DON'T HESITATE TO APPLY BECAUSE WE HAVE EASY ACCOUNT THAT WILL FIT FOR YOU.
WHAT ARE YOU WAITING FOR? APPLY NOW!
LET'S GOOO!l
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php18,000.00 - Php27,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Flexible schedule
- Flextime
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Work from home
Schedule:
- 8 hour shift
- Day shift
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Performance bonus
- Yearly bonus
Application Question(s):
- Do you have a BPO experience? If yes for how long in total?
- Are you a former employee of CNX,CVG's, IBM, Stream Global, SYNNEX?
**Education**:
- Bachelor's (required)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
3
Call Center Agent (Outbound)
Pasig, Palawan
Acquire
Posted today
Job Viewed
Job Description
URGENT HIRING!
- Position: B2B Sales
- Salary: up to 39K all in pay + Commissions!
- Set-up: office-based/on-site
- Schedule: Night shift
- Qualifications: must have at least 1 year Business-to-Business (B2B) outbound sales experience, Filipino citizen, at least highschool graduate, and must be residing in NCR/Metro Manila
Perks:
- Competitive Salary Package
- Other exciting and amazing benefits
- Over the phone interview / Fast Virtual Hiring
- Friendly Recruiters and good management
- Great working environment
- Free medical
- Start ASAP
Pay: Up to Php39,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- Night shift
Supplemental pay types:
- Commission pay
**Experience**:
- Call Center Representative: 1 year (preferred)
- Businesss-to-Business (B2B): 1 year (preferred)
- Position: B2B Sales
- Salary: up to 39K all in pay + Commissions!
- Set-up: office-based/on-site
- Schedule: Night shift
- Qualifications: must have at least 1 year Business-to-Business (B2B) outbound sales experience, Filipino citizen, at least highschool graduate, and must be residing in NCR/Metro Manila
Perks:
- Competitive Salary Package
- Other exciting and amazing benefits
- Over the phone interview / Fast Virtual Hiring
- Friendly Recruiters and good management
- Great working environment
- Free medical
- Start ASAP
Pay: Up to Php39,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- Night shift
Supplemental pay types:
- Commission pay
**Experience**:
- Call Center Representative: 1 year (preferred)
- Businesss-to-Business (B2B): 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
4
Phone Banker/ Call Center Agent
Makati, National Capital Region
Eastwest Bank
Posted today
Job Viewed
Job Description
**Job description**: Facilitate basic customer inquiries, requests, or complaints received thru the employee’s split skill and channel of assignment.
**Basic qualifications**:
- Must have: good to excellent verbal and written communication skills, analytical and decision-making skills, problem solving skills and computer skills.
- At least 1 year of BPO/Call Center experience is an advantage.
- College graduate of any course.
**Location**: PBCom Makati
**Basic qualifications**:
- Must have: good to excellent verbal and written communication skills, analytical and decision-making skills, problem solving skills and computer skills.
- At least 1 year of BPO/Call Center experience is an advantage.
- College graduate of any course.
**Location**: PBCom Makati
This advertiser has chosen not to accept applicants from your region.
5
Phone Banker/ Call Center Agent
Makati, National Capital Region
Eastwest Bank
Posted today
Job Viewed
Job Description
**Job description**: Facilitate basic customer inquiries, requests, or complaints received thru the employee’s split skill and channel of assignment.
**Basic qualifications**:
- Must have: good to excellent verbal and written communication skills, analytical and decision-making skills, problem solving skills and computer skills.
- At least 1 year of BPO/Call Center experience is an advantage.
- College graduate of any course.
**Location**: PBCom Makati
**Basic qualifications**:
- Must have: good to excellent verbal and written communication skills, analytical and decision-making skills, problem solving skills and computer skills.
- At least 1 year of BPO/Call Center experience is an advantage.
- College graduate of any course.
**Location**: PBCom Makati
This advertiser has chosen not to accept applicants from your region.
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6
Call Center Agent - Antipolo Site
Antipolo, Rizal
Ferram Media
Posted today
Job Viewed
Job Description
Call Center Agent l No Experience Need l Antipolo Site
Qualifications?
- At least HS Graduate
- With excellent communication skills
Perks?
- A competitive salary package
- Exciting performance bonuses
- Generous referral incentives
- Best-in-class healthcare benefits from Maxicare
- An inspiring and fun work environment with endless career advancement opportunities
**Job Types**: Full-time, Permanent
**Salary**: Php15,000.00 - Php20,000.00 per month
**Benefits**:
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Antipolo City, Rizal: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Call Center Representative: 1 year (preferred)
**Language**:
- English (preferred)
Qualifications?
- At least HS Graduate
- With excellent communication skills
Perks?
- A competitive salary package
- Exciting performance bonuses
- Generous referral incentives
- Best-in-class healthcare benefits from Maxicare
- An inspiring and fun work environment with endless career advancement opportunities
**Job Types**: Full-time, Permanent
**Salary**: Php15,000.00 - Php20,000.00 per month
**Benefits**:
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Antipolo City, Rizal: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Call Center Representative: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
7