8,846 Call Centers jobs in the Philippines

Full-Time | Permanent Work-from-Home

Position: Phone Support Representative (Healthcare Account)

Overview:

We're looking for dependable and professional Phone Support Representatives who can confidently handle incoming calls and ensure they are redirected to the appropriate department or person.

What You'll Do:

• Answer and manage incoming phone calls.
• Redirect calls promptly and accurately to the right department or staff member.
• Maintain a professional and courteous tone in all conversations.
• Keep call logs and update internal systems when necessary.
• Collaborate with team members to improve call-handling efficiency.

Qualifications:

• Strong communication and listening skills.
• Experience in phone support, customer service, or related roles.
• Ability to multitask and stay composed under pressure.
• Familiarity with call management tools or phone systems is a plus.

Salary: Php 32,000/month

Work Schedule: Mon-Fri 9pm - 6am (PH Time)

Job Type: Full-time

Pay: Php32,000.00 per month

Benefits:

• Pay raise
• Work from home

Experience:

• Customer support: 1 year (Required)
• voice or call support: 1 year (Required)
• healthcare: 1 year (Preferred)

Language:

• English (Required)

Work Location: Remote

Join the Pioneer Crypto Brand in the Philippines

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

• Lead the Phone Support team to achieve the team's OKRs and individual goals.
• Coach/Supervise all team members on daily/weekly/monthly basis.
• Conduct regular team meetings to discuss process/knowledge gaps.
• Perform regular call calibration to identify opportunities.
• Perform RCA and create an action plan based on the SMART model.
• Prepare daily/weekly/monthly reporting.
• Monitor all attendance infraction including creating shifting schedules based on business needs.
• Oversee daily voice support operations for and Coins Pro services.
• Work closely with other business functions and share suggestions in improving the product and providing solutions to increase our service and process efficiency.
• Perform other related duties and tasks as may be required from time to time.

• Passionate about building lasting customer relationships and optimizing processes.
• Has 2 to 4 years of relevant experience including SMART Coaching.
• Graduate of Business Management, Entrepreneurship, Operations Management, or equivalent.
• Strong verbal and written communication skills in both English and Filipino.
• Strong analytical skills and knowledgeable in Google Suite programs.
• Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment.
• Thinks fast under pressure and solves problems on the go without being overwhelmed.
• Trustworthy and able to protect confidential information with discretion.
• Meticulous, detail-oriented, and able to work quickly without supervision.
• Discreet and upholds customer privacy and confidential information.
• Has a track record for getting things done - drive, ownership, and execution is at the core of our culture.

Join the Coins Team Now

Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes Coins culture welcomes new ideas backed up by data to create an impact.

Join the Pioneer Crypto Brand in the Philippines
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

What you'll do:

• Lead the Phone Support team to achieve the team's OKRs and individual goals
• Coach/Supervise all team members on daily/weekly/monthly basis
• Conduct regular team meetings to discuss process/knowledge gaps
• Perform regular call calibration to identify opportunities
• Perform RCA and create an action plan based on the SMART model
• Prepare daily/weekly/monthly reporting
• Monitor all attendance infraction including creating shifting schedules based on business needs
• Oversee daily voice support operations for and Coins Pro services
• Work closely with other business functions and share suggestions in improving the product and providing solutions to increase our service and process efficiency
• Perform other related duties and tasks as may be required from time to time

What we expect from you:

• Passionate about building lasting customer relationships and optimizing processes
• Has 2 to 4 years of relevant experience including SMART Coaching
• Graduate of Business Management, Entrepreneurship, Operations Management, or equivalent
• Strong verbal and written communication skills in both English and Filipino
• Strong analytical skills and knowledgeable in Google Suite programs
• Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment
• Thinks fast under pressure and solves problems on the go without being overwhelmed
• Trustworthy and able to protect confidential information with discretion
• Meticulous, detail-oriented, and able to work quickly without supervision
• Discreet and upholds customer privacy and confidential information
• Has a track record for getting things done - drive, ownership, and execution is at the core of our culture

Join the Coins Team Now
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes Coins culture welcomes new ideas backed up by data to create an impact.

The Help Desk Support is responsible for handling and coordinating all service requests related to office facilities, administrative support, and general inquiries. The role requires excellent communication, organization, and customer service skills to ensure smooth day-to-day operations and efficient service delivery within the organization.

Qualifications:

• Bachelor's degree in Tourism, Hospitality Management, or any related field.
• Prior experience in facilities management, property management, hospitality, or a related field.
• Effective verbal and written communication skills.
• Ability to interact professionally with clients, staff, and vendors.
• Strong organizational and multitasking skills; able to manage conflicting priorities.
• Customer-oriented with a proactive and professional approach to service.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Knowledgeable in proper email etiquette.

Key Duties and Responsibilities:

• Manage and monitor requests from various departments through the ticketing system, including:
• a. Room reservationsb. Requests for set-up (projector, AV, sound system, etc.)c. Pedestal, room, or cabinet key requestsd. Other office-related service requests
• Process the printing of workstation nameplates for new, transferring, or existing employees.
• Handle and process access requests for office areas or systems.
• Endorse all messenger and shipping requests to the appropriate departments.
• Manage the release and monitoring of office and medical supplies.
• Coordinate with vendors, facilities staff, and internal departments to ensure timely resolution of requests.
• Maintain accurate records of requests and ensure proper documentation for all transactions.

Job Type: Full-time

Work Location: In person

We Are Hiring: Customer Care Support

Qualifications:

• Willing to work on a graveyard shift
• Fixed weekend off
• With or without experience
• Bachelor's degree holder (any course)
• Willing to be assigned at BGC, Taguig

Job Type: Full-time

Pay: Php695.00 per day

Benefits:

• Life insurance

Work Location: In person

Elite Technical Phone Support Technician – You must live in >>> Manila, Philippines

PLEASE, DO NOT APPLY FOR THIS POSITION IF YOU ARE NOT AN ELITE TECHNICAL SUPPORT TECHNICIAN,

Are you a highly experienced technical support professional looking for a long-term career with a stable, respected company? If you are tired of short-term contracts and uncertain job security, this is your chance to join a company where employees have built careers lasting more than 25 years.

We are seeking an Elite Technical Phone Support Technician based in Manila, Philippines. FOR THE FIRST MONTH, you will be working from home, after that you will work in our office in Manila-THIS IS NOT A WORK FROM HOME POSITION.

What We Offer:

* A long-term career opportunity with a company that values loyalty and growth

* A supportive, positive company culture where employees thrive

* Stability and security, not contract work

What We Require:

* Excellent English communication skills, both written and spoken

* Strong technical background with proven experience in phone-based technical support

* Proficiency in Windows; experience with Android is an advantage

* A professional, educated candidate with the ability to solve complex technical issues

* Dependable, motivated, and committed to long-term employment

Why This Role Is Different:

If you are frustrated with hopping from job to job and losing stability when contracts end, this is the opportunity you've been waiting for. With us, you will find a true career path, strong support, and a company that invests in its people.

Job Type: Full-time

Pay: Php30, Php55,000.00 per month

Benefits:

• Company Christmas gift
• Free parking
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

Economic Impact Catalyst (EIC) is the #1 solution for building and scaling economic development efforts through cutting-edge software and enterprise solutions. Our SaaS platform helps organizations drive economic growth through data-driven decisions and strategic interventions.

We are seeking a passionate Help Desk Coordinator who thrives on creating order from chaos and loves helping others succeed. This role is perfect for someone who gets excited about building systems, documenting processes, and training team members to be their best. You'll be the backbone of our customer support efforts, ensuring everything runs smoothly while empowering others through knowledge sharing.

• Build and optimize help desk workflows that make everyone's job easier and more effective
• Create and maintain documentation that actually helps people solve problems quickly
• Design training materials and knowledge base articles that turn complex processes into simple, actionable steps
• Identify opportunities to streamline operations and eliminate unnecessary friction

• Develop and deliver training programs for new team members and ongoing skill development
• Create engaging documentation, video tutorials, and process guides for both internal team and customers
• Mentor colleagues on platform features, troubleshooting techniques, and best practices
• Build a culture of continuous learning where knowledge sharing is natural and rewarding

• Maintain comprehensive, user-friendly documentation for our SaaS platform
• Create step-by-step guides, FAQ resources, and troubleshooting workflows
• Collaborate with product team to ensure documentation stays current with platform updates
• Transform customer questions into helpful resources that prevent future issues

• Provide exceptional technical support via email, chat, and phone
• Handle escalated customer issues with patience, empathy, and problem-solving creativity
• Track and analyze support metrics to identify improvement opportunities
• Maintain detailed records in our help desk system (experience with platforms like Zendesk or Freshdesk preferred)

• Continuously improve how we deliver support by questioning "why do we do it this way?"
• Work with team to implement new tools and processes that genuinely improve outcomes
• Create feedback loops that turn customer insights into better systems and documentation
• Champion solutions that are both efficient and delightfully helpful

• Shows Genuine Curiosity: Loves learning how things work and is always asking "what if we tried this differently?"
• Demonstrates Authenticity: Builds trust through honest, transparent communication and follows through on commitments
• Practices Deep Empathy: Truly cares about helping both teammates and customers succeed, taking time to understand their real needs
• Maintains Integrity: Does quality work even when no one is checking, and speaks up when something isn't right
• Takes Smart Risks: Willing to try new approaches to improve processes, learning from both successes and setbacks
• Creates Meaningful Impact: Gets energized by building practical solutions that genuinely make people's work easier
• Pursues Excellence: Takes pride in creating resources and processes that are not just functional, but truly helpful and well-crafted

• 2-4 years of experience in customer support, technical documentation, training, or related roles
• Natural teacher who enjoys helping others learn and grow
• Strong systems thinking with ability to see how individual processes connect to bigger goals
• Experience creating documentation, training materials, or process guides (portfolio examples welcome)
• Comfortable working with U.S.-based teams and customers across different time zones
• Excellent written and verbal English communication with ability to explain technical concepts clearly
• Self-motivated with strong attention to detail and follow-through
• Experience with help desk software, knowledge management systems, or CRM platforms preferred

• Background in technical writing, instructional design, or process improvement
• Experience with SaaS platforms or economic development/nonprofit sectors
• Familiarity with video creation tools for training content
• Basic understanding of web technologies or software troubleshooting

• Help organizations create positive economic impact in communities worldwide
• Build systems and documentation that directly improve customer success
• Work with cutting-edge technology that's making a real difference

• Opportunity to develop expertise in multiple areas: support, training, documentation, and process design
• Professional development support and learning resources
• Direct mentorship from experienced team members
• Room to grow into leadership roles as our team expands

• Flexible remote work designed for Philippines-based professionals
• Competitive compensation (rates open for discussion based on experience and skills)
• Collaborative team environment with supportive, values-driven culture
• Tools and resources you need to do your best work

We believe the best support comes from people who genuinely love helping others and take pride in creating systems that work. If you're someone who gets excited about turning chaos into clarity and helping people succeed, we'd love to hear from you.

We're especially interested in hearing about:

• A time when you created documentation or training that really helped people
• How you've improved a process or system in a previous role
• What gets you excited about helping others learn and grow
• Examples of your curiosity and problem-solving in action

At EIC, we hire for attitude and passion, then help you build the specific skills you need. We're looking for someone who shares our values and wants to grow with us as we help organizations worldwide create positive economic impact.

Summary

Qmulus Solutions is a Virtual Staffing Solution based in Victoria, BC, Canada. We continue to grow our offshore team in the Philippines, and we are looking for a Help Desk Engineer to join our team.

Job Description

• Provides technical support to users by troubleshooting problems and maintaining workstation and LAN performance
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps
• Responding to queries on the phone, via email, in person, or through remote access
• Offers technical assistance on the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software
• Daily administrative tasks, documentation, reporting, and communicating with the relevant departments in the organization
• Running reports and analyzing common complaints and problems
• Trains other staff on troubleshooting and diagnosing problems
• Gains feedback from customers to improve training methods

Job Specification

• A background in Computer/Software Engineering or Computer Science is preferred, but open to non-conventional degrees and education if abilities can be demonstrated
• At least 5 years of help desk experience
• A strong working knowledge of computer systems, active directory, hardware, and software
• Good problem-solving, analytical, and teamwork skills
• Excellent communication and interpersonal skills
• An openness to learning new technologies
• Customer-oriented and patient
• In-depth knowledge of operating system internals and hardening
• Experience in deploying, installing, and configuring antivirus tools and applications
• Understanding of authentication, authorization, and directory services
• Strong understanding of cloud platforms and how they integrate into security models
• A high level of professionalism and the ability to collaborate and work effectively with all stakeholders
• Ability to maintain strict confidentiality, exercise initiative, diplomacy, and discretionary judgment
• Ability to work under pressure and manage competing priorities and demands
• Strong attention to detail with an analytical mind and outstanding problem-solving skills