5,864 Call Center Representatives jobs in the Philippines

We Are Hiring: Customer Care Support

Qualifications:

• Willing to work on a graveyard shift
• Fixed weekend off
• With or without experience
• Bachelor's degree holder (any course)
• Willing to be assigned at BGC, Taguig

Job Type: Full-time

Pay: Php695.00 per day

Benefits:

• Life insurance

Work Location: In person

Help Desk Operator - Cebu

Job ID

Posted

23-Sep-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Cebu City - Cebu - Philippines

About the Role:

As a CBRE Help Desk Associate, you will be responsible for delivering exceptional customer service while recording detailed and accurate information from a high volume of inbound and outbound calls and emails. .

This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns. .

What You'll Do:

• Act as a primary contact for customers and staff. Troubleshoot and resolve problems of complexity.
• Maintain accurate records of interactions with customers and recurring problems.
• Ensure an efficient service by identifying needs, process improvements, opportunities, and weaknesses within the department and team.
• Promote, develop, and maintain strong relationships between departments and with customers.
• Coach and mentor helpdesk team members.
• Identify training needs to ensure the staff is educated to achieve business needs.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You'll Need:

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Advanced organizational skills with an inquisitive mindset.
• Ability to evaluate and communicate unusual and complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

Company Description

IT BY DESIGN provides MSP-focused technical resources to help businesses scale and improve profitability. We offer a wide range of services, including MSP staffing, outsourced NOC, RMM virtual admin, helpdesk support, and professional services. With nearly two decades of experience, we value loyalty and community, consistently taking care of our team as if they are family. We operate three state-of-the-art, fully compliant office facilities in New Jersey and India and pride ourselves on our expertise, reliability, and custom solutions for MSP needs.

Role Description

User Lifecycle Management

• Fully manage onboarding/offboarding for client users: o Provision and configure devices (laptops/desktops). o Create/disable accounts in Microsoft 365, Azure AD, Active Directory. o Set up email, file access, MFA, group policies, and software packages. o Decommission devices securely and archive data where required.

Technical Support (Beyond Helpdesk)

• Handle escalated Tier 1 and basic Tier 2 support tickets (network, printer, email, login issues, system slowness, etc.).
• Use PSA and RMM tools to remotely troubleshoot and maintain endpoints.
• Perform basic administrative tasks on servers, M365 tenants, and firewalls under supervision.
• Document technical fixes and update SOPs/runbooks.

System Maintenance & Monitoring

• Monitor alerts from RMM tools and resolve low/medium-priority issues.
• Assist with patching schedules, antivirus status checks, and backup verifications.
• Perform periodic health checks on client environments (device performance, licenses, capacity).

Process Improvement & Project Assistance

• Support senior engineers in infrastructure or cloud migration projects.
• Create automation or PowerShell scripts for routine tasks (optional but encouraged).
• Proactively identify and recommend recurring issue fixes.

Qualifications

• Must be willing to work 100% onsite and residing near BGC, Taguig.
• Must be available for night shifts (8 PM - 5 AM Manila Time).
• Minimum 2 years of experience in Service Desk/Help Desk support.
• Proficient in troubleshooting Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, and End User Management.
  • Strong written and verbal communication skills.
• At least 2 years of experience supporting global/international clients.

Company Benefits

• HMO with Free Dependents on Day 1
• Comprehensive Free MSP Bootcamp Training
• Sponsored IT Certifications
• Convertible to Cash Leaves
• Annual Performance Bonus
• Night Differential Pay
• Government Mandated Benefits
• Life Insurance and Pet Insurance
• 13th Month Pay
• Discounted Lunch Meals
• Car Shuttle Service
• Free unlimited coffee and snacks everyday

Job ID

Posted

03-Sep-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Digital & Technology/Information Technology

Location(s)

Cagayan de Oro - Misamis Oriental - Philippines

Job Summary
The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.

Essential Duties And Responsibilities
Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.

Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.

Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.

Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.

Contacts customer for additional information and communicating the steps in the work order process.

Runs, reviews, and distributes various customer service reports as necessary.

May generate and dispatch service request work orders for completion by vendors.

May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.

Provides informal assistance such as technical guidance and/or training to co-workers.

Other duties may be assigned.

Supervisory Responsibilities
None

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And EXPERIENCE
High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.

CERTIFICATES and/or LICENSES
None

Communication Skills
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

FINANCIAL KNOWLEDGE
Ability to calculate simple figures such as percentages.

REASONING ABILITY
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS And ABILITIES
Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.

SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

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Work Set-Up:
100% Onsite in BGC, Taguig

Shift:
Eastern Time Shift

Office Location:
Philplans Corporate Center, BGC, Taguig

Company Description

IT By Design is a trusted growth partner for Managed Service Providers (MSPs) with over 20 years of experience. We provide dedicated engineers, always-on infrastructure management, and practical AI solutions to help businesses scale efficiently. Our services include 24x7 Helpdesk support, NOC, SOC, RMM Admins, and AI-powered automation tools. With a global team of over 800 members and SOC 2 Type II compliant operations, IT By Design ensures accountability, scalability, and people-first growth for MSPs.

Role Description

• Manage full user lifecycle: onboarding/offboarding, account creation/disablement (M365, Azure AD, AD), device provisioning/decommissioning, and secure data handling.
• Configure user access: email, MFA, file permissions, group policies, and required software packages.
• Provide Tier 1 and basic Tier 2 technical support (network, email, login, printer, slowness) using PSA/RMM tools and escalate when needed.
• Perform basic administrative tasks on servers, firewalls, and M365 tenants under supervision; document fixes and update SOPs/runbooks.
• Monitor and resolve alerts from RMM tools; assist with patching, AV checks, backup verification, and periodic health/environment checks.
• Support senior engineers with infrastructure projects, cloud migrations, and system improvements.
• Contribute to process improvement by creating automation/PowerShell scripts and recommending permanent fixes for recurring issues.

Qualifications

• HMO with Free Dependents on Day 1
• Comprehensive Free MSP Bootcamp Training
• Sponsored IT Certifications
• Convertible to Cash Leaves
• Annual Performance Bonus
• Night Differential Pay
• Government Mandated Benefits
• Life Insurance
• Pet Insurance
• 13th Month Pay
• Discounted Lunch Meals
• Car Shuttle Service
• Free unlimited coffee and snacks everyday

Economic Impact Catalyst (EIC) is the #1 solution for building and scaling economic development efforts through cutting-edge software and enterprise solutions. Our SaaS platform helps organizations drive economic growth through data-driven decisions and strategic interventions.

We are seeking a passionate Help Desk Coordinator who thrives on creating order from chaos and loves helping others succeed. This role is perfect for someone who gets excited about building systems, documenting processes, and training team members to be their best. You'll be the backbone of our customer support efforts, ensuring everything runs smoothly while empowering others through knowledge sharing.

• Build and optimize help desk workflows that make everyone's job easier and more effective
• Create and maintain documentation that actually helps people solve problems quickly
• Design training materials and knowledge base articles that turn complex processes into simple, actionable steps
• Identify opportunities to streamline operations and eliminate unnecessary friction

• Develop and deliver training programs for new team members and ongoing skill development
• Create engaging documentation, video tutorials, and process guides for both internal team and customers
• Mentor colleagues on platform features, troubleshooting techniques, and best practices
• Build a culture of continuous learning where knowledge sharing is natural and rewarding

• Maintain comprehensive, user-friendly documentation for our SaaS platform
• Create step-by-step guides, FAQ resources, and troubleshooting workflows
• Collaborate with product team to ensure documentation stays current with platform updates
• Transform customer questions into helpful resources that prevent future issues

• Provide exceptional technical support via email, chat, and phone
• Handle escalated customer issues with patience, empathy, and problem-solving creativity
• Track and analyze support metrics to identify improvement opportunities
• Maintain detailed records in our help desk system (experience with platforms like Zendesk or Freshdesk preferred)

• Continuously improve how we deliver support by questioning "why do we do it this way?"
• Work with team to implement new tools and processes that genuinely improve outcomes
• Create feedback loops that turn customer insights into better systems and documentation
• Champion solutions that are both efficient and delightfully helpful

• Shows Genuine Curiosity: Loves learning how things work and is always asking "what if we tried this differently?"
• Demonstrates Authenticity: Builds trust through honest, transparent communication and follows through on commitments
• Practices Deep Empathy: Truly cares about helping both teammates and customers succeed, taking time to understand their real needs
• Maintains Integrity: Does quality work even when no one is checking, and speaks up when something isn't right
• Takes Smart Risks: Willing to try new approaches to improve processes, learning from both successes and setbacks
• Creates Meaningful Impact: Gets energized by building practical solutions that genuinely make people's work easier
• Pursues Excellence: Takes pride in creating resources and processes that are not just functional, but truly helpful and well-crafted

• 2-4 years of experience in customer support, technical documentation, training, or related roles
• Natural teacher who enjoys helping others learn and grow
• Strong systems thinking with ability to see how individual processes connect to bigger goals
• Experience creating documentation, training materials, or process guides (portfolio examples welcome)
• Comfortable working with U.S.-based teams and customers across different time zones
• Excellent written and verbal English communication with ability to explain technical concepts clearly
• Self-motivated with strong attention to detail and follow-through
• Experience with help desk software, knowledge management systems, or CRM platforms preferred

• Background in technical writing, instructional design, or process improvement
• Experience with SaaS platforms or economic development/nonprofit sectors
• Familiarity with video creation tools for training content
• Basic understanding of web technologies or software troubleshooting

• Help organizations create positive economic impact in communities worldwide
• Build systems and documentation that directly improve customer success
• Work with cutting-edge technology that's making a real difference

• Opportunity to develop expertise in multiple areas: support, training, documentation, and process design
• Professional development support and learning resources
• Direct mentorship from experienced team members
• Room to grow into leadership roles as our team expands

• Flexible remote work designed for Philippines-based professionals
• Competitive compensation (rates open for discussion based on experience and skills)
• Collaborative team environment with supportive, values-driven culture
• Tools and resources you need to do your best work

We believe the best support comes from people who genuinely love helping others and take pride in creating systems that work. If you're someone who gets excited about turning chaos into clarity and helping people succeed, we'd love to hear from you.

We're especially interested in hearing about:

• A time when you created documentation or training that really helped people
• How you've improved a process or system in a previous role
• What gets you excited about helping others learn and grow
• Examples of your curiosity and problem-solving in action

At EIC, we hire for attitude and passion, then help you build the specific skills you need. We're looking for someone who shares our values and wants to grow with us as we help organizations worldwide create positive economic impact.