Call Center Agents - Csr and Tsr Accounts

Bacoor, Cavite Orbit Teleservices

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Job Description

**Orbit Teleservices **helps organizations enhance the most-valued customer relationship by improving the methods that deliver their services. Our background as a pioneering communications company implies we have procedures, experience, and abilities that make us ready to achieve our goals as a company and the business objectives of our clients.

**Minimum Qualifications**:

- at least **Highschool **graduateAttention to detail is required
- Self-motivated and can handle pressure well
- **Excellent English** Communication Skills
- Knowledge in basic Microsoft programs
- **MUST** not be currently employed

**Here's What Orbit **Can Offer You**:

- 3 Dependents can be enrolled in our HMO after 3 months
- 13th Month Pay
- Departmental Awards
- Maternity/Paternity Leave
- Paid leaves 1SL/1VL per month can accumulate if unused
- Attendance Bonus
- 10%-15% DISCOUNT on Partner Gyms
- Competitively priced earnings packages
- Occupation advancement: Obtain growth by way of numerous training

Word of mouth program: Receive rewards for effectively referring your pals and family members to be a part of our organization by means of our Employee Referral Program

Be a part of one of the premier brand names in the world and feel the excitement of State-of-the-art Technological innovation! We are currently in need of a Call Center Agent.

**Job Descriptions**:

- Provides assistance, training, and troubleshooting support to lower-level staff.
- Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
- Prepares standard reports to track workload, response time, and quality of input.
- Resolves telephone messages and delivers information

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: From Php19,000.00 per month

**Benefits**:

- Paid training
- Pay raise

Schedule:

- 8 hour shift

Supplemental pay types:

- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
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Call Center Agents - Open to Hs Grads

Bacoor, Cavite Orbit Teleservices

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Job Description

**Orbit Teleservices is urgently hiring for Call Center Agent for Hybrid and Onsite Work Setup**

**Job Qualifications**:

- Must have at least 3 months of BPO experience
- **Amenable to attend an office interview in Cebu City**:

- At least High School / Senior High School graduate
- Willing to work at home and onsite ( Hybrid )
- Good to excellent English communication skills
- With a stable internet connection at home

**Job Requirements**:

- Provides purposeful information, coaching, and support to lower-level personnel.
- Provides support, instruction, and troubleshooting help to lower-level personnel.
- Schedules efforts to make certain precise telephone coverage; examine priority of telephone calls and adjusts escalated telephone calls to reassure remedy to challenges.
- Prepares standardized studies to observe workload, response time, and caliber of input.

Think you’re not qualified for the position we are looking for? We are also in need of employees for our other vacancies below:
1. Customer Service Representatives for High School Grads without BPO experience

3. Hotel/Airline Reservations Specialists for vocational course graduates with or without call center experience

4. Nursing graduates for our local healthcare accounts

5. Financial Account Executives for business course graduates with experience in the related field

**What's In It For You?**

**Club Memberships**

Our employees’ growth is our growth as well. At Orbit, we invest in our employees’ well-being which is why we offer discounted club memberships in diverse fields such as mountain climbing, gym memberships, sports clubs, etc.

**Credit and Loans Assistance**

Sometimes, people experience contingencies from everyday living. A family member suddenly needs more money than usual, prices of goods increase due to inflation, tuition fee rates continue to skyrocket, etc. At Orbit, we offer short-term loan assistance to cover the costs of their personal expenses.

**Health Benefits**

Employees are entitled to up to three (3) dependents covered by our medical insurance. One of the challenges most people have is not having enough coverage when a medical need arises. At Orbit, we take good care of our employees so they can focus on the job they are assigned to do and not have to worry about their health or their family’s well-being.

**Management Program**

Leadership training programs are a dime a dozen here. We offer Six Sigma Training, Blue Ocean Strategy Seminars, and other management programs that will help advance our employees’ careers with us. We don’t just teach people to be great managers here, we teach them to be leaders that’s why Orbit is currently ranked one of the best in the country.

**APPLY NOW!**

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: Up to Php35,000.00 per month

**Benefits**:

- Paid training
- Pay raise

Schedule:

- 8 hour shift

Supplemental pay types:

- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
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Call Center Agents - Up to 30k Muntinlupa - Alabang

Muntinlupa, National Capital Region Sapient Solutions

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Job Description

Accounts that we can offer:
Travel, Sales, Healthcare, Financial, Collections and Telco account

Job Qualifications:
Must high school graduate
- Must have strong verbal and written English communication skills
- 35 kilometers away from the site
- Can do onsite work in Makati

Job Responsibilities:
Effectively manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies

Sapient BPO to Its Employees:
Our goal is to outperform in all of our locations. Sapient understands that its employees are the most important asset for rendering effective quality services around the globe. That’s why Sapient gives its best efforts to attract and develop the best and the brightest professionals for the job. Sapient offers:

- HMO and dental coverage from Day 1 of employment
- Meal and other allowance
- Continuous education assistance and skills enhancement through training & personal development programs
- Paid Vacation and Sick Leave
- Office spaces with comfortable sleeping quarters
- Performance Incentives to improve effectivity
- Company Sponsored Team events to promote Team Efficiency
- Other Work-Life Balance Programs

**Job Types**: Full-time, Fresh graduate

**Salary**: Php20,000.00 - Php30,000.00 per month

**Benefits**:

- Paid training

Schedule:

- 8 hour shift

Supplemental pay types:

- 13th month salary
- Performance bonus

**Language**:

- English (preferred)
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Admin Support/Customer Success/Escalations Specialist

1930 Angono, Rizal Getmycourse

Posted 380 days ago

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Job Description

Permanent

This is a remote position.

Position Overview: As a Client Success Specialist (Escalations Specialist) at GetmyCourse, you will play a crucial role in maintaining and enhancing the relationship between students, GetmyCourse, and our partner RTOs. You will primarily focus on handling service recovery callouts, managing escalation calls, coordinating certificate releases, and ensuring accurate student allocations.

Key Responsibilities:

Handle escalated customer issues with professionalism and efficiency to achieve satisfactory resolutions. Conduct service recovery callouts to address and resolve student concerns promptly and effectively. Coordinate with RTOs to ensure timely release of certificates and accurate allocation of students. Maintain meticulous records of all escalations and resolutions for future reference and improvement. Collaborate closely with the operations team to streamline processes and improve service delivery. Monitor and manage the accuracy of processing cancellation refunds and certificate releasing. Act as a liaison between students, RTOs, and internal departments to ensure smooth communication and operations.

Key Performance Indicators (KPIs):

Count of Positive Reviews: Measure the number of positive feedback received from students and RTOs. Accuracy on Processing Cancellation Refunds: Track the precision and timeliness of cancellation refund processing. Certificate Releasing: Ensure certificates are released accurately and within agreed timelines.

Qualifications and Skills:

Proven experience in a client-facing role, ideally in customer support or client success. High attention to detail with a focus on accuracy and quality of work. Ability to thrive in a fast-paced environment and manage multiple priorities effectively. Strong interpersonal and communication skills, both written and verbal. Problem-solving mindset with the ability to think strategically and execute tactically. Capacity to work collaboratively in a team environment and independently when necessary. Track record of meeting and exceeding performance metrics and targets. Benefits WORK FROM HOME "FOREVER" + AU MORNING SHIFT Incentives such as 5-star hotel buffet (Solaire, Conrad, Okada, Grand Hyatt) Long term projects in a growing industry where you will make a significant impact on on someone's career. Great exchange rates! You get to keep what you make. No hefty paypal/upwork fees. Health Insurance (after 1 year) Fun and encouraging culture All expenses paid INTERNATIONAL TRAVEL incentive
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Customer Service Representative

Carmona, Cavite Mets Logistics Inc

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Job Description

Minimum qualifications:
**Bachelor's degree in business, marketing or related field

**Must have comprehensive and current knowledge of industry trends

**Must have the drive and energy to manage multiple accounts while looking for new prospective clients

**Must have excellent verbal and communication skills

**Must have the ability to understand client needs and handle the negotiation process

**Must have strong time management skills

**Must be proficient in MS Office and Google drive

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
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Customer Service Representative

Pasay City, National Capital Region HRTX

Posted 23 days ago

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Job Description

Responsibilities

  • Interact with customers and provide them with information and assistance.
  • Create, manage, and drive closure on service requests.
  • Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.
  • Typically handles straightforward problems/issues and refers more complex issues to senior staff.
  • Provide excellent customer service by focusing on providing a great experience.

Qualifications

  • With at least one (1) year international voice BPO experience
  • Good or above average English communications skills
  • Strong customer orientation skills
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Customer Service Representative (Collections)

Muntinlupa, National Capital Region John Clements Consultants, Inc.

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Job Description

**Duties & Responsibilities**:

- Handle outbound calls and/or receive inbound calls surrounding consumer past due credit card accounts
- Setup payment arrangements to bring past due accounts current
- Education customers regarding their past due credits
- Make use of problem-solving/decision making skills to achieve the highest level of customer satisfaction
- Comply with over-all call quality standards
- Adhere to company rules and polices especially on Time and Attendance

**Qualifications**:

- Minimum Educational Attainment is completed 2 years in College - consolidated; as reflected in their school that they completed and labeled as incoming 3rd year or/ 2-year associate degree graduate or/ bachelor’s degree holder.
- Has wired internet connection of **at least 25 MBPS, preferably 50 MBPS plan.**:

- Has excellent communication skills.
- Amenable to work onsite at Alabang, Muntinlupa City
- **Should be fully vaccinated with any COVID19 Vaccine**:

- Has good English communication skills
- Preferably with at least 6 months Collections/Sales experience in a non-local and call taking accounts.
- Has experience in Collections, Sales or Fraud.
- Knowledgeable with basic computer trouble shooting

**Job Type**: Temporary
Contract length: 6 months

**Salary**: Php16,000.00 - Php21,000.00 per month

Schedule:

- 8 hour shift
- Flexible shift

Supplemental pay types:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Muntinlupa City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer Service Representative: 1 year (required)

**Language**:

- English (required)
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Customer Service Representative - Paranaque

Parañaque, National Capital Region TASQ Staffing Solutions

Posted 4 days ago

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Job Description

We're hiring for detail-oriented and proactive Customer Service Representatives to join a fast-growing team responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, and chat
  • Resolve customer issues and complaints with a focus on first-call resolution
  • Maintain accurate and comprehensive records of customer interactions
  • Collaborate with team members to improve customer service processes
  • Provide product and service information to assist customers with their needs
  • Proactively identify opportunities to enhance the customer experience
  • Meet or exceed individual and team performance targets

Required Skills and Qualifications

  • HS Graduates (old curriculum) or SHS Graduates with at least 6 months of international BPO experience
  • Must be conversant in both spoken and written English
  • Amenable to work fully on-site in Paranaque
  • Amenable to work on shifting schedule
  • Can start ASAP
  • Must be resourceful and able to solve problems while ensuring compliance to processes and policies
  • Able to collaborate with other team members and is receptive to feedback
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GI Pod Customer Service Representative

Carmona, Cavite Iron Mountain

Posted 4 days ago

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Job Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound contact/service center, consistent with service and quality standards. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information.
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J
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Customer Service Associate Telco Carmona

Carmona, Cavite Sutherland

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You are joining **Sutherland**, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As a **Customer Service Associate**, you are tasked to deliver high quality of service to the customers and clients of one of America’s largest multinational telecommunications conglomerates.

**You are also expected to**:

- Provide an excellent customer service assistance to clients
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Experience a set of global opportunities
- Grab not a job, but a promising career

**MINIMUM QUALIFICATIONS**:

- Finished at least 2 years in college (or High School Graduate + work experience)
- Excellent English written and verbal communication skills
- Good knowledge of computers
- Ability to take the initiative to continuously enhance product, quality and technical skills

**JOB HIGHLIGHTS**:

- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Educational support for employees
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company

**Job Types**: Full-time, Permanent

**Benefits**:

- Opportunities for promotion
- Paid training

Schedule:

- 8 hour shift
- Rotational shift

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

**Education**:

- Senior High School (preferred)

**Experience**:

- Customer Service Representative: 1 year (preferred)
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