Call Center Agents (Csr) - Work in Cavite - Hs Grad

Imus, Cavite GHS Specialist

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Job Description

Let us help you get a HEADSTART on your career!

**Requirements**:

- At least Graduated from High school. College undergrads and grads are welcome to apply
- With or Without Call Center Experience is Okay.
- Good to Excellent communication skills are a must
- Has a good customer service orientation
- WFH and work Onsite available
- The applicant should be willing to work in Imus, Cavite

**Responsibilities**:

- Providing day-to-day customer service support to customers' needs based on client account services or products.
- Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
- Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
- Ensuring quality support and customer satisfaction.

**Salary**: Php15,000.00 - Php22,000.00 per month

**Benefits**:

- Paid training
- Work from home

Schedule:

- Shift system

Supplemental pay types:

- 13th month salary

**Language**:

- English (required)
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Call Center Agents work From Home Set-up (El 971)

Muntinlupa, National Capital Region Accenture

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**Work From Home for those with 25mbps internet connection**

**Once a month Return to Office**

**No exam for those with 1-year BPO experience**

**Receive up to 30,000* Signing Bonus**

Accenture in the Philippines is currently looking for **Customer Service Representatives** who will be responsible in performing the following day-to-day tasks:

- You will be responsible for managing various customer issues depending on account assignment (transactions can be related to billing and collections support, client inquiries, product support or inbound sales).
- You will document troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution.
- You will identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.

**What are we looking?**
- Open to college graduates, college undergraduates, and associate degree graduates
- Must have at least 1 year of work experience in a BPO industry
- Amenable to work in Alabang, Muntinlupa
- Willing to go back on-site once recalled

**Good to have skills**:

- Experience in handling sales (inbound or outbound), collections, insurance, or travel account in any industry

**Join our high-performing team and enjoy these benefits**:

- Competitive salary package, company bonuses, and performance incentives
- Night differential
- Loyalty, Christmas gift, inclusion, and diversity benefits
- Paid sick and vacation leaves
- Expanded maternity leave up to 120 days*
- HMO coverage (medical and dental) from day 1 of employment
- Life insurance
- Employee stock purchase plan
- Retirement plan
- Flexible working arrangements
- Accessible locations
- Healthy and encouraging work environment
- Career growth and promotion opportunities

**We highly encourage Walk-in applicants!**
- **GF Plaza B Bldg, Northgate Ave. North Cyberzone, Filinvest Alabang, Muntinlupa**:

- Monday to Friday, 10AM-3PM

**Additional Information**:
*Terms and conditions apply

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Call Center Representative: 1 year (preferred)
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Customer Support Executive

Makati, National Capital Region THE SIRQO GROUP INC

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**DUTIES AND RESPONSIBILITIES**:

- Maintaining a positive, emphatic and professional attitude toward customers at all times.
- Handle customer requests, questions, and complaints.
- Acknowledging and resolving customer complaints.
- Responsible for verifying customer’s details via phone call.
- Responsible for follow up calls with the customers if they were able to pursue with the purchase.
- Ensures customer satisfaction and provide professional customer support.
- To record and organize data within company data centers.
- To record sales data of confirmed customers who have made purchases.
- To complete other administrative tasks as required or assigned.

**QUALIFICATION**:

- Graduate of any 4-year course
- Good written and verbal communication skills
- Fresh graduates are welcome to apply

**Job Types**: Full-time, Fresh graduate

**Salary**: Php15,000.00 - Php16,000.00 per month

**Benefits**:

- Additional leave
- Company events
- Free parking
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental Pay:

- 13th month salary
- Anniversary bonus
- Overtime pay
- Performance bonus
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Customer Support Specialist

Makati, National Capital Region MAXICARE

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Job Description

Screens and assesses coverage or non-coverage availments for quick response or resolution of cases
- Documents all captured transactions in the call management suite
- Collaborates with Team members to achieve the Key Result Areas set by Management
- Creation of timely and accurate LOA based on members requirements

**Salary**: Php15,000.00 - Php18,000.00 per month

Schedule:

- 8 hour shift

Supplemental pay types:

- 13th month salary

Ability to commute/relocate:

- Taguig City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service Representative: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
This advertiser has chosen not to accept applicants from your region.

Customer Support Associate - Makati City

Makati, National Capital Region Confidential

Posted 4 days ago

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Job Description

(Job Alert) Customer Support Associate
br>Hey there! Yes, YOU.

We are in need of YOU!

A BPO Company in Makati is in need of a Customer Support Associate. This is a full time and onsite job with the following work responsibilities and qualification.

Responsibilities:
> Phone or Live chat shift
> Help customers by understanding their queries and providing solutions
> Searching the Knowledgebase and FAQ for relevant information to provide solutions
> Communicate with Operations or KYC teams through the internal ticketing system, if the case needs their input
> Escalate tickets to the internal team, if needed
> Email shift
> Work through the email queue from the oldest emails to the newest
> Attend any coaching sessions set up by your Team Lead or QA.
> Attend any improvement training set up by the client

Qualification:
> Customer Service in a BPO industry with at least 6months experience
> Great level of understanding of English, capable of working with English tooling and Knowledge Base
> Ability to multi-task and take responsibility in challenging situations
> Able to adjust to a fast-paced environment / constant changes
> Problem-solving mindset with strong attention to detail
> Ability to take ownership of contact to provide resolution to client
> Ability to provide and receive feedback (it’s a two-way street) < r>> Has a growth mindset with the desire to learn/keep learning
> Basic Computer skills with a typing speed of 40 WPM, 100% accuracy
> Filipino resident in the Philippines

A Day in the Life of a CS Agent (REMINDERS)
:) Create a wonderful customer experience as you understand that making a customer happy is crucially important to a business's success
:) Be creative, friendly, and solution-oriented with customers and colleagues
:) Understand the need to meet expectations, rise above them, and go that extra mile for customers
:) Be honest, able to own up to your mistakes, and never break promises
:) Provide world-class customer support via chat, email, phone
:) Work with the client’s internal teams to provide the best possible resolutions to the customer < r>:) Use the available resources, like Knowledge Base and tools, to search for answers and craft thorough responses to customer queries

Work location: Ayala Ave., Makati City, Philippines
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Customer Support Executive - Special Products

Taguig, National Capital Region LSEG (London Stock Exchange Group)

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Job Description

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Please take a moment to read this

privacy notice

carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained,

.
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Telco - Customer Support Associate Carmona Urgent

Imus, Cavite Sutherland

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Job Description

You are joining **Sutherland**, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As a **Customer Service Associate**, you are tasked to deliver high quality of service to the customers and clients of one of America’s largest multinational telecommunications conglomerates.

**You are also expected to**:

- Provide an excellent customer service assistance to clients
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Experience a set of global opportunities
- Grab not a job, but a promising career

**MINIMUM QUALIFICATIONS**:

- Finished at least 2 years in college (or High School Graduate + work experience)
- Excellent English written and verbal communication skills
- Good knowledge of computers
- Ability to take the initiative to continuously enhance product, quality and technical skills

**JOB HIGHLIGHTS**:

- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company

**Benefits**:

- Paid training

Schedule:

- 8 hour shift
- Rotational shift

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

**Education**:

- Senior High School (preferred)

**Experience**:

- Customer Service Representative: 1 year (preferred)

**Language**:

- English (preferred)
This advertiser has chosen not to accept applicants from your region.
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Customer Support Rep Telco Account Taguig

Makati, National Capital Region Sutherland

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Job Description

You are joining **Sutherland**, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As a **Customer Service Associate**, you are tasked to deliver high quality of service to the customers and clients of one of America’s largest multinational telecommunications conglomerates.

**You are also expected to**:

- Provide an excellent customer service assistance to clients
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Experience a set of global opportunities
- Grab not a job, but a promising career

**MINIMUM QUALIFICATIONS**:

- Finished at least 2 years in college (or High School Graduate + work experience)
- Excellent English written and verbal communication skills
- Good knowledge of computers
- Ability to take the initiative to continuously enhance product, quality and technical skills

**JOB HIGHLIGHTS**:

- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Educational support for employees
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company

**Job Types**: Full-time, Permanent

**Benefits**:

- Paid training

Schedule:

- 8 hour shift
- Rotational shift

Supplemental pay types:

- 13th month salary
- Overtime pay
- Performance bonus

**Education**:

- Senior High School (preferred)

**Experience**:

- Customer Support Representative: 1 year (preferred)

**Language**:

- English (preferred)
This advertiser has chosen not to accept applicants from your region.

Admin Support/Customer Success/Escalations Specialist

1930 Angono, Rizal Getmycourse

Posted 363 days ago

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Permanent

This is a remote position.

Position Overview: As a Client Success Specialist (Escalations Specialist) at GetmyCourse, you will play a crucial role in maintaining and enhancing the relationship between students, GetmyCourse, and our partner RTOs. You will primarily focus on handling service recovery callouts, managing escalation calls, coordinating certificate releases, and ensuring accurate student allocations.

Key Responsibilities:

Handle escalated customer issues with professionalism and efficiency to achieve satisfactory resolutions. Conduct service recovery callouts to address and resolve student concerns promptly and effectively. Coordinate with RTOs to ensure timely release of certificates and accurate allocation of students. Maintain meticulous records of all escalations and resolutions for future reference and improvement. Collaborate closely with the operations team to streamline processes and improve service delivery. Monitor and manage the accuracy of processing cancellation refunds and certificate releasing. Act as a liaison between students, RTOs, and internal departments to ensure smooth communication and operations.

Key Performance Indicators (KPIs):

Count of Positive Reviews: Measure the number of positive feedback received from students and RTOs. Accuracy on Processing Cancellation Refunds: Track the precision and timeliness of cancellation refund processing. Certificate Releasing: Ensure certificates are released accurately and within agreed timelines.

Qualifications and Skills:

Proven experience in a client-facing role, ideally in customer support or client success. High attention to detail with a focus on accuracy and quality of work. Ability to thrive in a fast-paced environment and manage multiple priorities effectively. Strong interpersonal and communication skills, both written and verbal. Problem-solving mindset with the ability to think strategically and execute tactically. Capacity to work collaboratively in a team environment and independently when necessary. Track record of meeting and exceeding performance metrics and targets. Benefits WORK FROM HOME "FOREVER" + AU MORNING SHIFT Incentives such as 5-star hotel buffet (Solaire, Conrad, Okada, Grand Hyatt) Long term projects in a growing industry where you will make a significant impact on on someone's career. Great exchange rates! You get to keep what you make. No hefty paypal/upwork fees. Health Insurance (after 1 year) Fun and encouraging culture All expenses paid INTERNATIONAL TRAVEL incentive
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Call Center Customer Service Representative / with

Taguig, National Capital Region GDV Stack PH

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Job Description

Are You The One? Come And Join Us
We are hiring for a Customer Service Representative position!
This is fast hiring process PLUS! Tips will be provided!

Without or With BPO experience
HS/SHS, Fresh/Under Grad
18 years old and up
1Day process

EARN UP TO 27,000 + 10K Sign On Bonus

Perks:
20% Night Differential
13th Month Pay
SSS, PAG-IBIG, PhilHealth
Paid Leaves
Holiday and OT Pay

You know what to do. APPLY NOW!

**Job Types**: Full-time, Fresh graduate

**Salary**: Php24,000.00 per month

**Benefits**:

- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Staff meals provided

Schedule:

- 8 hour shift
- Shift system

Supplemental Pay:

- 13th month salary
- Performance bonus

COVID-19 considerations:
facemask
vaccine card
fully vaccinated

Ability to commute/relocate:

- Taguig City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Call Center Representative: 1 year (required)
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