1452 Call Center Agents jobs in Dasmariñas

SUTHERLAND GLOBAL CARMONA CAVITE MASSIVE HIRING SPEED RECRUITMENT BE WITH NUMBER ONE #01 CALL CENTER COMPANY INTERNATIONAL 101% HIGH PASSING RATE Join us and be part of a dynamic team that offers competitive salaries, comprehensive training programs, and opportunities for career advancement. Don't miss your chance to secure a position at the leading call center in the industry Join us at Sutherland Global in Carmona, Cavite, where we are committed to finding the best talent through our rapid recruitment process. Don't miss this opportunity to be a part of a leading call center company with an impressive track record and a supportive work environment

OPEN HOUSE RECRUITMENT EVERYDAY MONDAY TO FRIDAY, 2025 APPLY NOW START ASAP

Open House recruitment, 11am open for newbies. The event will provide an excellent opportunity for prospective members to learn about the organization, meet current members, and ask questions about the recruitment process. We encourage everyone interested to attend and discover what we have to offer

QUALIFICATIONS:

At least HS Graduate

With/Without BPO Experience

Friendly Work Environment

Amendable to work on shifting schedule, weekends and holidays.

18 years old to 55years old

Willing to start Asap

NO EXPERIENCE NO PROBLEM BASIC ENGLISH ONLY EARN UP TO 29K A MONTH WITH DOLLORS INCENTIVES

Job Types: Full-time, Permanent, Fixed term, Fresh graduate

Pay: Php21, Php29,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Discounted lunch
• Employee discount
• Employee stock ownership plan
• Flexible schedule
• Flextime
• Free parking
• Fuel discount
• Gym membership
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Education:

• Senior High School (Preferred)

Language:

• English (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person

We Are Hiring: Customer Care Support

Qualifications:

• Willing to work on a graveyard shift
• Fixed weekend off
• With or without experience
• Bachelor's degree holder (any course)
• Willing to be assigned at BGC, Taguig

Job Type: Full-time

Pay: Php695.00 per day

Benefits:

• Life insurance

Work Location: In person

We are seeking detail-oriented and customer-focused individuals to join our team as Customer Support Agents on a 3-month project-based contract, with the possibility of absorption into a regular position depending on performance and business needs.

This role is dedicated to handling customer inquiries, delivery instructions, and missing package requests primarily through digital channels such as our website chat platform and SMS/text. Occasional email follow-ups may be required, while rare phone interactions are typically handled by escalations or specialized teams.

Key Responsibilities:

• Manage and respond to customer inquiries regarding order status, delivery instructions, and missing package requests via website chat and SMS/text.
• Provide follow-up support through email when necessary.
• Maintain professionalism and accuracy in communication across all channels.
• Handle a maximum of 3 concurrent interactions (e.g., 2 chats and 1 text).
• Ensure timely responses, with at least 80% of chats answered within 3 minutes.
• Consistently meet quality standards by achieving a minimum of 90% on audited interactions (4–8 audits/month, conducted by the Quality team).
• Collaborate with the escalation team (AST agents) when issues require phone contact or advanced handling.
• Adhere to established processes and service level agreements (SLAs).

Qualifications:

• At least a High School Graduate; College level or Graduate preferred.
• Prior customer service or BPO experience is an advantage but not required.
• Strong written communication skills with excellent grammar and clarity.
• Ability to multitask effectively while maintaining accuracy and quality.
• Comfortable using multiple digital platforms and communication tools.
• Strong problem-solving skills and customer-first mindset.

Performance Metrics:

• Productivity SLA: 80%+ of chats answered within 3 minutes.
• Quality SLA: 90%+ score on interaction audits (4–8 audits per month).

Customer Support & Billing Specialist

We're looking for a Customer Support & Billing Specialist who can deliver excellent support to an international client while coordinating with internal teams on follow-ups, quotes, and client needs. This role is perfect for someone who enjoys customer interaction, has strong communication skills, and thrives in a collaborative environment.

What You'll Do

• Provide excellent customer support to an international client
• Handle contact follow-ups to ensure smooth communication
• Collaborate with the finance team to support daily operations
• Prepare accurate and timely quotations.
• Learn and adapt quickly to new tools, processes, and customer needs

What We're Looking For

• Candidate must possess Bachelor's Degree, any field.
• At least 1 year of customer service experience for international clients.
• Excellent command of English, both written and spoken.
• Knowledge of HubSpot, QuickBooks, and quote preparations is an advantage.
• Accounting background is not required, but a plus.
• Strong judgment and problem-solving skills to handle different customer scenarios.
• Ability to manage multiple tasks simultaneously.
• Demonstrate ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.
• Must have a personal computer/laptop and a reliable internet connection for online screening and work-from-home setup.
• Open to working on a shifting schedule and on graveyard shift, and in a hybrid setup (work-from-home with occasional on-site work when required).